165 Waitress Waiter Arabic Speaker jobs in Bahrain
Customer Service Lead
20160 Northern, Northern
BHD55000 Annually
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Our client, a rapidly expanding technology solutions provider based in Shakhura, Northern, BH , is searching for an experienced and motivated Customer Service Lead to head their dedicated support team. This leadership role is crucial for ensuring exceptional customer experiences and driving customer satisfaction through efficient and effective service delivery. You will be responsible for managing the day-to-day operations of the customer service department, including supervising a team of customer support representatives, providing training and coaching, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have a proven track record in customer service management, with a strong understanding of customer relationship management (CRM) systems and support ticketing platforms. Your responsibilities will include resolving complex customer inquiries and complaints, developing and implementing customer service policies and procedures, and identifying opportunities for process improvement. You will also be responsible for monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and reporting on team performance to senior management. This role requires excellent problem-solving skills, strong leadership abilities, and the capacity to motivate and guide a team. You must be adept at handling escalated customer issues with empathy and professionalism. A Bachelor’s degree in Business Administration, Communications, or a related field is preferred, along with a minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or team lead capacity. Proficiency with CRM software (e.g., Salesforce, Zendesk) and strong analytical skills are essential. You should possess outstanding communication and interpersonal skills, with the ability to build rapport with customers and team members alike. This is an exciting opportunity to shape the customer service function of a growing company and make a tangible impact on customer loyalty and retention.
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Customer Service Representative
20700 Askar, Southern
BHD35000 Annually
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A leading e-commerce company is looking for a dedicated and empathetic Customer Service Representative to join their team in **Tubli, Capital, BH**. This role is crucial in ensuring a positive customer experience and maintaining high levels of customer satisfaction. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing information about products and services through various communication channels, including phone, email, and live chat. You will act as the primary point of contact for customers, addressing their needs promptly and professionally. Key responsibilities include processing orders, managing returns and exchanges, and troubleshooting customer complaints effectively. You will also be tasked with documenting customer interactions, gathering feedback, and identifying opportunities to improve the customer service process. The ideal candidate will have excellent communication, listening, and interpersonal skills, with a genuine desire to help others. Previous experience in a customer service role is highly preferred, particularly in a call center or customer support environment. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are essential. A high school diploma or equivalent is required, with some college education being an advantage. Proficiency in using customer relationship management (CRM) software and basic computer skills are necessary. If you are a customer-oriented individual with a positive attitude and a commitment to providing exceptional service, we welcome your application.
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Customer Service Representative
105 Seef, Capital
BHD2200 month
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Our client is seeking a friendly, professional, and highly organized Customer Service Representative to join their dedicated team in **Seef, Capital, BH**. This role is essential for providing exceptional support to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, patience, and a genuine desire to help others.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively, escalating complex problems when necessary.
- Process orders, returns, and exchanges according to company procedures.
- Maintain customer records by updating account information and logging all interactions.
- Identify and assess customers' needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share it with relevant departments for service improvement.
- Assist with customer onboarding and provide guidance on using products or services.
- Achieve customer service performance targets, such as response times and resolution rates.
- Collaborate with team members to share best practices and improve overall customer support.
- Stay updated on product knowledge and company offerings.
- Handle sensitive customer information with discretion and confidentiality.
- Contribute to a positive team environment.
- Assist with administrative tasks related to customer service operations.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in computer systems and data entry.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer issues.
- Familiarity with CRM systems is an advantage.
- Ability to adapt to changing customer needs and service procedures.
- Professional attitude and demeanor.
- Team player with a proactive approach to problem-solving.
- Fluency in English is required; proficiency in other languages is a plus.
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2
Customer Service Lead
13004 Southern, Southern
BHD50000 Annually
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A rapidly expanding e-commerce company is looking for a dynamic and experienced Customer Service Lead to manage their support operations in **Nuwaidrat, Southern, BH**. This leadership role is crucial for ensuring a high level of customer satisfaction by overseeing the customer service team, developing support strategies, and resolving escalated customer issues. The Customer Service Lead will be responsible for training and mentoring customer service representatives, monitoring performance metrics, and implementing quality assurance processes. Key duties include managing customer inquiries via phone, email, and chat; identifying trends in customer feedback to drive service improvements; and collaborating with other departments to resolve complex customer problems. Experience with CRM software and customer service management tools is essential. A minimum of 4 years of experience in customer service, with at least 1-2 years in a team lead or supervisory role, is required. Excellent communication, problem-solving, and conflict-resolution skills are paramount. The ability to motivate and guide a team, coupled with a strong understanding of customer service best practices, is crucial. This is an excellent opportunity to take on a leadership role and significantly contribute to the customer experience of a growing brand. Our client offers a competitive salary, benefits, and a supportive work environment. Join our dedicated team and help us deliver outstanding service to our valued customers. The ideal candidate will be passionate about customer satisfaction and possess a natural ability to lead and inspire others.
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3
Customer Service Manager
77770 Tubli, Central
BHD75000 Annually
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Our client, a rapidly expanding e-commerce enterprise, is seeking an experienced and dedicated Customer Service Manager to lead their support operations in **Janabiyah, Northern, BH**. This pivotal role involves overseeing the customer service department, ensuring the delivery of exceptional support experiences across all channels, and fostering a customer-centric culture. The Customer Service Manager will be responsible for managing a team of customer service representatives, setting performance standards, developing training programs, and implementing best practices in customer interaction and issue resolution. Key responsibilities include monitoring service levels, analyzing customer feedback to identify areas for improvement, managing customer escalations, and collaborating with other departments (e.g., Sales, Marketing, Logistics) to address customer needs proactively. You will also be tasked with developing and refining customer service policies and procedures, managing the customer relationship management (CRM) system, and reporting on key performance indicators (KPIs) such as response times, customer satisfaction scores, and resolution rates. The ideal candidate will have a proven track record in customer service management, excellent leadership and coaching abilities, strong problem-solving skills, and a deep understanding of customer support technologies. A commitment to continuous improvement and a passion for creating positive customer interactions are essential. This is an exciting opportunity to shape the customer experience for a growing company and make a tangible impact on customer loyalty and retention.
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4
Customer Service Specialist
10234 Saar, Northern
BHD22 Hourly
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Our client is looking for a highly motivated and customer-centric Customer Service Specialist to join their dynamic team in Saar, Northern, BH . This role is integral to ensuring client satisfaction and maintaining the company's reputation for excellent service delivery. You will be the primary point of contact for clients, handling inquiries, resolving issues, and providing information about our client's products and services through various channels, including phone, email, and live chat. A key aspect of this role involves actively listening to customer needs, identifying potential problems, and offering effective solutions in a timely and professional manner.
Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing orders and returns, and escalating complex cases to appropriate departments when necessary. You will also be involved in gathering customer feedback and reporting trends to management to help improve service offerings and operational efficiency. Building and maintaining strong relationships with clients is paramount, ensuring they feel valued and supported throughout their interactions. This position requires a keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm and composed under pressure.
The ideal candidate will possess outstanding verbal and written communication skills, with a proven track record in customer service or a related field. Previous experience in a helpdesk or technical support environment is a significant advantage. Proficiency in using customer relationship management (CRM) software and ticketing systems is essential. A positive attitude, a proactive approach, and a genuine desire to assist others are core attributes we are looking for. The ability to work collaboratively within a team environment while also managing individual responsibilities efficiently is crucial. You should be adaptable to changing priorities and able to learn new products and processes quickly. This role offers a fantastic opportunity for individuals passionate about customer engagement and looking to advance their careers in a supportive and growth-oriented company. Join us and make a tangible impact on our clients' experience.
Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing orders and returns, and escalating complex cases to appropriate departments when necessary. You will also be involved in gathering customer feedback and reporting trends to management to help improve service offerings and operational efficiency. Building and maintaining strong relationships with clients is paramount, ensuring they feel valued and supported throughout their interactions. This position requires a keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm and composed under pressure.
The ideal candidate will possess outstanding verbal and written communication skills, with a proven track record in customer service or a related field. Previous experience in a helpdesk or technical support environment is a significant advantage. Proficiency in using customer relationship management (CRM) software and ticketing systems is essential. A positive attitude, a proactive approach, and a genuine desire to assist others are core attributes we are looking for. The ability to work collaboratively within a team environment while also managing individual responsibilities efficiently is crucial. You should be adaptable to changing priorities and able to learn new products and processes quickly. This role offers a fantastic opportunity for individuals passionate about customer engagement and looking to advance their careers in a supportive and growth-oriented company. Join us and make a tangible impact on our clients' experience.
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5
Customer Service Manager
67890 Riffa, Southern
BHD60000 Annually
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Our client, a rapidly expanding retail chain, is looking for an experienced and customer-focused Customer Service Manager to lead their support operations. The successful candidate will be responsible for ensuring exceptional customer experiences, managing a team of customer service representatives, and driving continuous improvement in service delivery. This role requires a proactive individual with strong leadership skills and a passion for customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the customer service department, ensuring efficient and effective support delivery.
- Recruit, train, mentor, and manage a team of customer service representatives to achieve performance goals.
- Develop and implement customer service policies and procedures to enhance the customer journey.
- Monitor customer feedback and satisfaction levels, identifying areas for improvement and implementing corrective actions.
- Handle escalated customer complaints and complex inquiries with professionalism and empathy.
- Analyze customer service data and metrics to identify trends and report on team performance.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Implement and manage customer relationship management (CRM) systems.
- Ensure adherence to quality standards and service level agreements (SLAs).
- Foster a positive and supportive work environment for the customer service team.
- Proven experience in a customer service leadership role, preferably in retail or a related industry.
- Demonstrated ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer service platforms.
- Ability to analyze data and derive actionable insights.
- High school diploma or equivalent; a bachelor's degree is a plus.
- A genuine commitment to providing outstanding customer service.
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Customer Service Manager
512 Saar, Northern
BHD50000 Annually
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Our client, a leading e-commerce platform in Saar, Northern, BH , is looking for an experienced and customer-focused Customer Service Manager to lead their support team. This critical role involves ensuring the delivery of exceptional customer experiences across all touchpoints. The successful candidate will be responsible for managing the daily operations of the customer service department, including staffing, training, performance management, and quality assurance. You will develop and implement strategies to enhance customer satisfaction, reduce response times, and improve first-contact resolution rates. Key responsibilities include analyzing customer feedback, identifying trends, and recommending improvements to products and services. The Manager will also be responsible for managing customer escalations, resolving complex issues, and ensuring adherence to company policies and procedures. This role requires a deep understanding of customer service best practices, CRM systems, and various communication channels, including phone, email, and chat. Excellent leadership, communication, and problem-solving skills are essential. We are seeking an individual who is passionate about customer advocacy and can inspire a team to achieve outstanding results. This is a fantastic opportunity to shape the customer support function of a rapidly growing online business and make a significant impact on customer loyalty and retention. If you have a passion for people and a commitment to service excellence, we want to hear from you.
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Customer Service Manager
1001 Manama, Capital
BHD60000 Annually
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Our client, a prominent retail group with operations in Manama, Capital, BH, is seeking a dedicated and experienced Customer Service Manager to lead their customer support team. This role is crucial in ensuring exceptional customer experiences and fostering customer loyalty.
The Customer Service Manager will be responsible for overseeing all aspects of the customer service department, including managing the helpdesk, resolving customer inquiries and complaints, training and developing customer service representatives, and implementing customer service policies and procedures. You will play a key role in improving customer satisfaction levels, streamlining support processes, and ensuring the efficient operation of the customer service function. A strong commitment to customer advocacy and problem-solving is essential.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role, is required. Excellent communication, interpersonal, problem-solving, and conflict-resolution skills are essential. Proven ability to lead and motivate a team, along with experience in customer service software and CRM systems, is a must. This is a fantastic opportunity to lead customer experience initiatives in Manama, Capital, BH .
The Customer Service Manager will be responsible for overseeing all aspects of the customer service department, including managing the helpdesk, resolving customer inquiries and complaints, training and developing customer service representatives, and implementing customer service policies and procedures. You will play a key role in improving customer satisfaction levels, streamlining support processes, and ensuring the efficient operation of the customer service function. A strong commitment to customer advocacy and problem-solving is essential.
Key responsibilities include:
- Managing and supervising the daily operations of the customer service team and helpdesk.
- Developing and implementing customer service policies, procedures, and standards.
- Training, coaching, and motivating customer service representatives to ensure high performance and service quality.
- Resolving complex customer issues and complaints in a timely and professional manner.
- Monitoring customer feedback and implementing improvements to enhance customer satisfaction.
- Analyzing customer service data to identify trends and areas for improvement.
- Ensuring efficient handling of customer inquiries across various channels (phone, email, chat, social media).
- Collaborating with other departments to address customer needs and resolve cross-functional issues.
- Maintaining a thorough understanding of company products and services to provide accurate information to customers.
- Implementing and utilizing customer service software and technologies effectively.
- Reporting on key performance indicators (KPIs) related to customer service operations.
The ideal candidate will have a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role, is required. Excellent communication, interpersonal, problem-solving, and conflict-resolution skills are essential. Proven ability to lead and motivate a team, along with experience in customer service software and CRM systems, is a must. This is a fantastic opportunity to lead customer experience initiatives in Manama, Capital, BH .
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8
Customer Service Specialist
731 Tubli, Central
BHD900 Annually
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Our client is seeking a highly motivated and customer-centric Customer Service Specialist to join their expanding team in Janabiyah, Northern, BH . This role is crucial in ensuring our clients receive top-tier support and build lasting relationships with our brand. The ideal candidate will be adept at handling a wide range of customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. You will be the first point of contact for many customers, requiring exceptional communication skills, empathy, and problem-solving abilities. Responsibilities include managing customer accounts, processing requests, and documenting all interactions within the CRM system. You will also be tasked with identifying customer needs and proactively offering solutions or relevant product information. A key part of this role involves collaborating with other departments to ensure seamless customer experiences and addressing complex issues. Our client values individuals who are passionate about customer satisfaction and can contribute to a positive team environment. This position offers a significant opportunity for growth within the company, with potential to specialize in different areas of customer support or advance into team leadership roles. The ability to adapt to evolving customer service technologies and methodologies is important. You will be expected to maintain high standards of service quality and contribute to the continuous improvement of our customer support processes. If you thrive in a fast-paced environment and are dedicated to delivering outstanding service, we want to hear from you.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat) in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues effectively, escalating when necessary.
- Manage and update customer records in the CRM system.
- Process customer requests, such as order changes, returns, and inquiries.
- Identify customer needs and offer appropriate solutions or recommendations.
- Collaborate with internal teams to ensure customer satisfaction.
- Contribute to the development and improvement of customer service procedures.
- Maintain a high level of product and service knowledge.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; Bachelor's degree preferred.
- Patience, empathy, and a customer-first attitude.
- Ability to work effectively in a team and independently.
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