Customer Service Team Lead

501 Sakhir BHD55000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client, a rapidly growing e-commerce company, is seeking a proactive and experienced Customer Service Team Lead to manage and motivate their support team. This is a critical on-site role, essential for fostering direct team collaboration and ensuring exceptional in-person customer support. You will be responsible for overseeing the daily operations of the customer service department, ensuring that high standards of service are met and exceeded. Key responsibilities include training and onboarding new customer service representatives, setting performance goals, monitoring team performance, and providing regular feedback and coaching. You will handle escalated customer inquiries and complaints, resolve complex issues, and identify areas for service improvement. The Team Lead will also contribute to developing and implementing customer service policies and procedures to enhance customer satisfaction and loyalty.

The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Proven ability to train, mentor, and motivate a team is essential. Excellent communication, problem-solving, and conflict-resolution skills are required. Familiarity with CRM software and customer service best practices is a must. The ability to work effectively under pressure, manage multiple priorities, and maintain a positive attitude is crucial. A strong understanding of customer service principles and a passion for delivering outstanding customer experiences are key. This role offers the opportunity to lead a dedicated team and significantly impact customer satisfaction and retention within a dynamic company. The physical workplace for this role is located in Isa Town, Southern, BH .
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Customer Service and Administrative Support

Al Juffair BHD40000 - BHD55600 Y Zeiders Enterprises

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Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

  • Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
  • Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
  • Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
  • Provide administrative and clerical services
  • Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
  • Ensure that information and referral services provided are entered and counted in FFSMIS
  • Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

  • This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

  • High school diploma or GED
  • Experience working with computers and office automation software
  • Knowledge of basic customer service skills
  • Ability to handle multiple tasks and determine priority of tasks
  • Strong verbal and written skills
  • Possess a general knowledge base of community and military resources
  • Ability to follow directions carefully and understand complex protocols
  • Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
  • Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

  • Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

  • This position requires access to U.S. Government facilities and systems.
  • U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Ability to work both independently and as part of a team.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Technical Support Lead - Customer Service

701 Al Budayyi, Northern BHD75000 Annually WhatJobs

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full-time
Our client is seeking a highly motivated and experienced Technical Support Lead to spearhead their customer service operations. This role is crucial in providing exceptional technical assistance and leadership to a remote team of support specialists. You will be responsible for managing daily support operations, ensuring timely and effective resolution of customer issues related to our software products. Key duties include developing and refining support processes, training and mentoring support staff, and acting as an escalation point for complex technical problems. You will analyze support trends, identify areas for improvement, and implement solutions to enhance customer satisfaction and reduce ticket resolution times. This fully remote position demands excellent leadership, communication, and problem-solving skills. You will collaborate closely with product development, QA, and sales teams to relay customer feedback and contribute to product enhancements. Maintaining comprehensive knowledge base articles and troubleshooting guides will be a vital part of ensuring our customers and support team have the resources they need. The ideal candidate possesses a strong technical background, deep understanding of customer service principles, and proven experience in leading a technical support team in a remote environment. A passion for customer advocacy and a commitment to continuous improvement are essential.

Responsibilities:
  • Lead and manage a remote team of technical support specialists.
  • Oversee daily customer support operations, ensuring efficient ticket resolution.
  • Develop and implement best practices for customer service and technical support.
  • Train, coach, and mentor support team members to enhance their skills.
  • Serve as an escalation point for complex customer technical issues.
  • Analyze support metrics and trends to identify areas for improvement.
  • Contribute to the creation and maintenance of knowledge base articles and FAQs.
  • Collaborate with cross-functional teams to address product issues and customer feedback.
  • Ensure a high level of customer satisfaction through timely and effective support.
  • Foster a positive and productive team environment.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
  • Proven experience managing and motivating remote teams.
  • Strong understanding of software applications and troubleshooting methodologies.
  • Excellent customer service, communication, and interpersonal skills.
  • Proficiency with helpdesk software and CRM systems.
  • Ability to analyze data and develop actionable insights.
  • Strong problem-solving and critical thinking abilities.
  • Self-motivated and able to work independently in a remote setting.
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Hotel Operations Manager

1151 Sakhir BHD60000 Annually WhatJobs

Posted 8 days ago

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full-time
A highly regarded boutique hotel is seeking an experienced and passionate Hotel Operations Manager to oversee all day-to-day operational aspects in Isa Town, Southern, BH . This leadership role is crucial for ensuring exceptional guest experiences, efficient departmental management, and overall profitability. You will be responsible for supervising Front Office, Housekeeping, Food & Beverage, and Concierge departments, ensuring seamless coordination and high service standards. The Hotel Operations Manager will develop and implement operational strategies, manage budgets, control costs, and identify opportunities for revenue enhancement. You will play a key role in staff training, development, and performance management, fostering a positive and productive work environment. Maintaining impeccable standards of cleanliness, safety, and guest satisfaction is paramount. The ideal candidate will possess a strong understanding of hotel operations, excellent leadership and interpersonal skills, and a commitment to delivering world-class hospitality. This is a hands-on role requiring a proactive approach and a keen eye for detail. Your leadership will be instrumental in upholding the hotel's reputation for excellence.

Responsibilities:
  • Oversee and manage all hotel operational departments (Front Office, Housekeeping, F&B, etc.).
  • Ensure the highest standards of guest service and satisfaction are consistently met.
  • Develop and implement operational policies and procedures.
  • Manage departmental budgets, control expenses, and drive revenue growth.
  • Lead, train, and motivate the operations team to achieve departmental goals.
  • Conduct regular performance reviews and provide constructive feedback.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Monitor inventory levels and manage procurement for operational supplies.
  • Handle guest inquiries and resolve complaints promptly and professionally.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in hotel operations management.
  • Proven experience in managing multiple hotel departments.
  • Strong understanding of hotel operations, including F&B, front office, and housekeeping.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in hotel management software.
  • Strong financial acumen and budgeting skills.
  • Ability to work under pressure and make effective decisions.
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Luxury Hotel Operations Manager

12345 Sakhir BHD75000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client, a premier hospitality group, is seeking an experienced and dynamic Luxury Hotel Operations Manager to oversee all daily operations at their flagship property in Isa Town, Southern, BH. This is a pivotal role requiring a strategic leader who can ensure the highest standards of guest satisfaction, operational efficiency, and profitability. The ideal candidate will be responsible for managing departmental heads, including Food & Beverage, Front Office, Housekeeping, and Banqueting, ensuring seamless coordination and service delivery. You will develop and implement operational strategies to enhance the guest experience, drive revenue growth, and control costs effectively. This role involves significant staff training and development, fostering a culture of excellence and continuous improvement. You will also be involved in budgeting, financial forecasting, and performance analysis, reporting directly to the General Manager. Strong leadership, exceptional communication skills, and a proven track record in luxury hotel management are essential. The ability to troubleshoot complex operational challenges and maintain a positive, service-oriented environment is critical. Experience with hotel management software systems and a deep understanding of industry best practices are required. This position demands a proactive approach to problem-solving and a passion for delivering unforgettable guest experiences. You will be instrumental in upholding the hotel's reputation for unparalleled service and quality. The role also includes overseeing property maintenance and ensuring compliance with health and safety regulations. This is an exciting opportunity for a seasoned hospitality professional to make a significant impact in a prestigious establishment located in Isa Town, Southern, BH . If you are driven, results-oriented, and possess a keen eye for detail, we encourage you to apply.
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Customer Service Representative

1010 Hoora, Capital BHD30000 Annually WhatJobs

Posted today

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full-time
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide information about products and services, resolving customer issues effectively.
  • Troubleshoot customer problems and guide them through solutions.
  • Process orders, returns, and exchanges as per company policy.
  • Maintain accurate customer records and document all interactions.
  • Escalate complex issues to the appropriate departments or supervisors.
  • Follow communication scripts and company guidelines when handling different topics.
  • Identify customer needs and help customers use specific features.
  • Gather customer feedback and report on trends or recurring issues.
  • Continuously improve knowledge of products, services, and policies.
  • Assist in training new team members as needed.
  • Contribute to a positive and collaborative team environment.
  • Achieve performance goals and KPIs related to customer satisfaction and resolution times.
  • Manage and organize a high volume of customer interactions efficiently.
  • Ensure a high level of customer satisfaction and build customer loyalty.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Excellent verbal and written communication skills.
  • Strong active listening skills and ability to empathize with customers.
  • Proficiency in CRM systems and help desk software.
  • Ability to multitask, prioritize, and manage time effectively.
  • Patience and a calm demeanor when dealing with difficult customers.
  • Self-motivated and able to work independently in a remote setting.
  • Reliable internet connection and a suitable home office environment.
  • Familiarity with MS Office Suite.
  • Ability to learn quickly and adapt to changing processes.
  • Positive attitude and a passion for providing excellent service.
This is a fantastic opportunity for individuals seeking a fulfilling career in customer service with the flexibility of a remote role. Join our client's dedicated team and make a real difference in customer experiences from the comfort of your home, serving customers nationwide. This position is fully remote, offering a work-from-home setup.
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Customer Service Manager

BH-302 Shahrakan BHD55000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking an experienced and dedicated Customer Service Manager to lead their support team. This role requires a strong leader who can ensure exceptional customer satisfaction and efficient service delivery. You will be responsible for managing daily operations of the customer service department, including supervising agents, setting performance goals, and implementing training programs to enhance skills and product knowledge. The ideal candidate will have a proven track record in customer service management, with a deep understanding of CRM systems and support ticketing platforms. You should be adept at resolving complex customer issues, identifying trends, and implementing process improvements to streamline workflows and improve response times. This is a hands-on role where you will also be involved in handling escalated customer complaints and providing direct support when necessary. We are looking for someone with excellent communication, problem-solving, and interpersonal skills. The ability to motivate and inspire a team, foster a positive work environment, and maintain high standards of professionalism is crucial. This position requires significant collaboration with other departments, such as sales and technical support, to ensure a cohesive customer experience. The successful applicant will be instrumental in shaping our client's customer service strategy and ensuring customer loyalty. A commitment to continuous improvement and a passion for delivering outstanding service are essential qualities for this role. This is an excellent opportunity to take on a leadership position within a reputable organization and make a tangible impact on customer satisfaction.
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Customer Service Representative

789 Hamad Town, Northern BHD30000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client is seeking a friendly and efficient Customer Service Representative to join their team in **Hamad Town, Northern, BH**. This role offers a hybrid work arrangement, providing a balance between remote work flexibility and in-office collaboration. The successful candidate will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include responding to customer calls, emails, and chat messages in a timely and professional manner; providing accurate information about products and services; troubleshooting and resolving customer complaints; processing orders and requests; maintaining customer records and updating databases; and escalating complex issues to appropriate departments when necessary. You will also be expected to actively listen to customer needs, offer solutions, and contribute to improving customer satisfaction metrics. The ideal candidate will possess excellent communication skills, both written and verbal, with a patient and empathetic demeanor. Previous experience in a customer service or call center environment is preferred. Proficiency in using CRM software and basic computer applications is required. Strong problem-solving abilities and the capacity to handle stressful situations calmly are essential. A high school diploma or equivalent is necessary; further education in a related field is a plus. This is a great opportunity to be the voice of our client, contributing to customer loyalty and satisfaction in the Hamad Town region through a blend of remote and in-office engagement.
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Customer Service Representative

701 Riffa, Southern BHD25000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client is looking for a compassionate and efficient Customer Service Representative to join their remote-based team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. The ideal candidate is an excellent communicator, patient, and possesses a strong problem-solving aptitude. You will play a vital role in maintaining customer satisfaction and building strong customer relationships.

Responsibilities:
  • Respond promptly and professionally to customer inquiries across multiple communication channels.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Guide customers through troubleshooting processes for common problems.
  • Process orders, forms, and applications accurately.
  • Maintain detailed records of customer interactions and transactions.
  • Identify and escalate priority issues to the appropriate internal teams.
  • Gather customer feedback and provide insights to improve service delivery.
  • Contribute to team goals and maintain high performance metrics.
  • Adhere to company service standards and privacy policies.
  • Stay informed about company offerings and updates to better assist customers.
  • Participate in training sessions to enhance product knowledge and service skills.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
  • Proven experience in a customer service or call center role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using customer service software and CRM systems.
  • Ability to multitask and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-centric attitude.
  • Reliable internet connection and a dedicated workspace for remote work.
  • Basic computer literacy and familiarity with standard office applications.
  • Ability to work independently and as part of a remote team.
This is a great opportunity to build a career in customer support with a company that values its employees and customers. We offer a supportive remote work environment, ongoing training, and opportunities for advancement. If you are passionate about helping others and thrive in a dynamic remote setting, apply today.
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Customer Service Manager

2020 Seef, Capital BHD65000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
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