Customer Service and Administrative Support

Al Juffair BHD40000 - BHD55600 Y Zeiders Enterprises

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Job Description

Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

  • Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
  • Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
  • Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
  • Provide administrative and clerical services
  • Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
  • Ensure that information and referral services provided are entered and counted in FFSMIS
  • Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

  • This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

  • High school diploma or GED
  • Experience working with computers and office automation software
  • Knowledge of basic customer service skills
  • Ability to handle multiple tasks and determine priority of tasks
  • Strong verbal and written skills
  • Possess a general knowledge base of community and military resources
  • Ability to follow directions carefully and understand complex protocols
  • Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
  • Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

  • Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

  • This position requires access to U.S. Government facilities and systems.
  • U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Ability to work both independently and as part of a team.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Operations Manager - Digital Administration

22118 Riffa, Southern BHD115000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is searching for a highly organized and efficient Operations Manager to oversee and optimize their digital administrative functions. This is a fully remote position, allowing you to streamline operations from anywhere. You will be responsible for ensuring the smooth and efficient execution of administrative processes within a digital environment, supporting various departments and projects. Key duties include managing digital document control systems, coordinating virtual team workflows, and implementing process improvements to enhance productivity and accuracy. You will oversee the management of digital records, ensuring data integrity and accessibility. Responsibilities involve developing and maintaining operational policies and procedures for administrative tasks, and training staff on best practices for digital operations. You will also be involved in vendor management for administrative tools and services, and managing budgets related to administrative operations. The ideal candidate will possess a Bachelor's degree in Business Administration, Management, or a related field, with a minimum of 7 years of experience in operations management or administrative management, with a strong emphasis on digital tools and processes. Proven experience in workflow optimization, project coordination, and team leadership is essential. Excellent understanding of digital document management systems, collaboration platforms (e.g., Microsoft Teams, Slack), and CRM software is required. Strong analytical, problem-solving, and communication skills are vital. This is an excellent opportunity to lead operational excellence in a digital-first environment, contributing to the efficient functioning of a forward-thinking organization, all within a remote setting. The operational impact supports functions within **A'ali, Northern, BH**, yet the role itself is fully remote.
This advertiser has chosen not to accept applicants from your region.

Operations Manager - Remote Administration

00315 Riffa, Southern BHD55000 Annually WhatJobs

Posted 12 days ago

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full-time
Our client is seeking an experienced and highly organized Operations Manager to oversee administrative functions within a fully remote framework. This role is crucial for ensuring the smooth and efficient operation of our client's administrative processes, supporting teams across various departments. You will be responsible for developing and implementing operational procedures, managing administrative staff, optimizing workflows, and ensuring compliance with company policies. Key responsibilities include overseeing daily operations, managing budgets, coordinating cross-departmental projects, and identifying areas for process improvement. A strong understanding of business administration principles, project management methodologies, and resource allocation is essential. Proficiency in office management software, project management tools (e.g., Asana, Trello, Monday.com), and strong data analysis skills are required. The ideal candidate will possess exceptional leadership, communication, and organizational skills, with a proven ability to manage remote teams effectively and foster a collaborative work environment. This is a remote-first position, demanding excellent problem-solving abilities, a proactive approach, and the self-discipline to manage your workload independently and meet deadlines. You will be expected to streamline operations, improve efficiency, and implement best practices in administrative management. Strong analytical skills and the ability to leverage data to drive operational decisions are paramount. We are looking for a results-oriented individual who is passionate about operational excellence and capable of making a significant impact in a virtual setting. This is an outstanding opportunity to lead administrative operations for a dynamic organization, enjoying the flexibility of a fully remote role. A Bachelor's degree in Business Administration, Management, or a related field is required; relevant certifications are a plus. The location associated with this role is Riffa, Southern, BH , however, the position is entirely remote.
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Operations Manager - Office Administration

671 Seef, Capital BHD70000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client is seeking a highly organized and proactive Operations Manager to oversee administrative functions and ensure the smooth day-to-day running of their offices in **Seef, Capital, BH**. This role is essential for maintaining an efficient and productive work environment. You will be responsible for managing office supplies, coordinating facilities maintenance, supervising administrative staff, implementing operational policies, and supporting various departments to ensure seamless operations. The ideal candidate will have a strong background in office management, exceptional organizational skills, and the ability to manage multiple priorities effectively. You will be the go-to person for operational challenges, ensuring that all administrative processes are optimized and that the workplace is conducive to high performance. This role requires a hands-on approach and a commitment to maintaining high standards of operational excellence. Key Responsibilities:
  • Oversee daily office operations, ensuring efficiency and productivity.
  • Manage office budgets, including procurement of supplies, equipment, and services.
  • Supervise and mentor administrative staff, including receptionists and office assistants.
  • Coordinate with facilities management for building maintenance, repairs, and safety.
  • Develop and implement office policies and procedures to improve workflow and efficiency.
  • Ensure compliance with health, safety, and environmental regulations.
  • Manage vendor relationships and contracts.
  • Organize and manage internal office events and employee engagement activities.
  • Serve as a point of contact for staff inquiries regarding office operations.
  • Streamline administrative processes to support the needs of all departments.
Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in office management, operations management, or a similar administrative role.
  • Proven experience in managing budgets and vendor relationships.
  • Strong leadership and team management skills.
  • Excellent organizational, time management, and multitasking abilities.
  • Proficiency in Microsoft Office Suite and other office management software.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.
  • Experience in implementing operational improvements is highly valued.
This is an excellent opportunity for an experienced operations professional to contribute to the efficiency and success of our client's workplace.
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Office Manager, Executive Administration

20550 Hamad Town, Northern BHD60000 Annually WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client is seeking a highly organized and proactive Office Manager to oversee the daily operations of their busy office in Hamad Town, Northern, BH . This role is crucial in ensuring a smooth, efficient, and welcoming work environment. The Office Manager will be responsible for a wide range of administrative and logistical tasks, supporting the executive team and ensuring the office functions at its best. This position requires a detail-oriented individual with excellent multitasking abilities and strong interpersonal skills.

Key Responsibilities:
  • Manage day-to-day office operations, including supplies management, mail handling, and facility maintenance.
  • Coordinate office events, meetings, and travel arrangements for staff and executives.
  • Develop and implement office policies and procedures to improve efficiency and workflow.
  • Oversee vendor relationships, including negotiating contracts and managing service agreements.
  • Act as the primary point of contact for office-related inquiries from employees and external visitors.
  • Manage the reception area, ensuring a professional and welcoming atmosphere.
  • Assist with onboarding new employees, including workspace setup and orientation.
  • Maintain office filing systems, both physical and digital, ensuring information is organized and accessible.
  • Handle confidential information with discretion and professionalism.
  • Supervise administrative staff (if applicable) and provide guidance and support.
  • Manage the office budget and process expense reports.
  • Ensure compliance with health and safety regulations within the office environment.
Qualifications:
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration or a related field is a plus.
  • Proven experience as an Office Manager, Administrative Assistant, or in a similar role.
  • Excellent organizational and time-management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
  • Strong communication and interpersonal abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Discretion and a high level of professionalism in handling sensitive information.
  • Experience with budgeting and vendor management.
  • Problem-solving skills and a proactive approach to identifying and resolving issues.
This is an on-site role, offering a stable and engaging work environment where your contributions directly impact the company's operational success.
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Remote Office Manager - Operations & Administration

734 Gudaibiya, Capital BHD60000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a highly organized and efficient Remote Office Manager to oversee the day-to-day administrative and operational functions of their dynamic company. This is a fully remote role, ideal for a proactive individual who thrives in managing dispersed teams and ensuring smooth operational workflows. You will be responsible for a wide range of duties, including managing office supplies and equipment, coordinating meetings, supporting onboarding processes, and acting as a point of contact for vendors and service providers. The ideal candidate possesses excellent communication skills, a keen eye for detail, and a strong ability to multitask and prioritize effectively in a virtual environment. You will play a crucial role in fostering a positive and productive work environment for all employees.

Key Responsibilities:
  • Oversee and manage general administrative and operational tasks for a remote workforce.
  • Manage office supplies, equipment, and inventory, ensuring adequate stock levels.
  • Coordinate virtual meetings, including scheduling, setting up virtual rooms, and preparing agendas.
  • Support the onboarding process for new remote employees, including distributing necessary information and resources.
  • Serve as the primary point of contact for vendors and service providers, managing relationships and contracts.
  • Assist in the development and implementation of office policies and procedures.
  • Maintain organized digital filing systems and databases.
  • Process invoices, manage expenses, and assist with basic bookkeeping tasks.
  • Support HR functions as needed, such as coordinating employee events or managing benefits administration information.
  • Troubleshoot and resolve general operational issues that arise.
Qualifications:
  • Proven experience as an Office Manager, Administrative Manager, or similar role, preferably in a remote setting.
  • Excellent organizational and time-management skills.
  • Proficiency in office management software and virtual collaboration tools (e.g., Google Workspace, Microsoft Office Suite, Slack, Zoom).
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize tasks, and manage a high volume of work efficiently.
  • Detail-oriented with a proactive approach to problem-solving.
  • Experience with vendor management and contract negotiation is a plus.
  • Ability to work independently and collaboratively within a remote team.
  • Discretion in handling confidential information.
This role is essential for ensuring the efficient and effective functioning of our distributed operations.
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Junior Data Entry Clerk

525 Bilad Al Qadeem, Capital BHD15 Hourly WhatJobs

Posted 20 days ago

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Job Description

part-time
Our client is looking for an organized and detail-oriented Junior Data Entry Clerk to join their team in Tubli, Capital, BH . This is an excellent opportunity for individuals seeking to gain experience in data management and administrative support, with a flexible hybrid work arrangement. The primary responsibility of this role is to accurately input and update information into various databases and digital systems. You will be responsible for transcribing data from source documents, such as forms, invoices, and reports, into electronic formats. Meticulous attention to detail is crucial to ensure the integrity and accuracy of the data. Key duties include verifying data for completeness and correctness, identifying and rectifying errors, and maintaining organized digital records. The Junior Data Entry Clerk will also assist with data quality checks and support the team in generating simple reports as needed. You will work closely with other administrative staff, ensuring smooth data flow between departments. This position requires proficiency in basic computer applications, including word processing and spreadsheet software. Familiarity with database systems is a plus. The ideal candidate is a fast and accurate typist, possesses strong organizational skills, and can work efficiently both independently and as part of a team. A proactive approach to learning new systems and procedures is highly valued. This role is perfect for motivated individuals who are looking to build a career in administrative or data-focused roles. A willingness to follow instructions and adhere to company data privacy policies is essential. While this role is primarily focused on data entry, there may be opportunities to assist with other administrative tasks as required. Join our client's supportive environment and contribute to the efficiency of their operations in the capital region.
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Senior Data Entry Specialist - Remote

10102 Seef, Capital BHD2200 Monthly WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client is seeking a meticulous and highly organized Senior Data Entry Specialist to join their expanding team. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for accurately inputting, updating, and verifying large volumes of data across various internal systems. This role requires exceptional attention to detail, a strong understanding of data integrity principles, and the ability to maintain high levels of productivity while working independently. The ideal candidate will be proficient with data management software and possess excellent typing skills.

Responsibilities:
  • Accurately enter and update data from various sources into designated databases and systems.
  • Perform regular data quality checks to ensure accuracy, completeness, and consistency.
  • Identify and rectify data discrepancies and errors promptly.
  • Verify the accuracy of automated data entries and make necessary corrections.
  • Maintain confidentiality and security of all sensitive data.
  • Generate reports on data entry progress and accuracy as required.
  • Collaborate with team members and supervisors to resolve data-related issues.
  • Assist in developing and refining data entry procedures and standards.
  • Prioritize tasks and manage workload to meet strict deadlines.
  • Utilize various software applications for data processing and management.
  • Provide feedback on data entry tools and processes for continuous improvement.
  • Train and mentor junior data entry personnel on best practices.
  • Stay informed about new data entry technologies and methodologies.
  • Ensure compliance with all company data protection policies.
  • Maintain a well-organized digital workspace for efficient data access.

Qualifications:
  • Minimum of 4 years of experience in data entry or a related administrative role.
  • Demonstrated proficiency in typing with a high speed and accuracy (e.g., 70+ WPM).
  • Expertise in using data entry software and database management systems (e.g., Microsoft Excel, SQL, CRM systems).
  • Exceptional attention to detail and a commitment to data accuracy.
  • Strong understanding of data integrity principles and quality control measures.
  • Ability to work independently with minimal supervision and maintain focus.
  • Excellent time management and organizational skills.
  • Proficiency in online communication and collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
  • High school diploma or equivalent required; associate's degree or relevant certification is a plus.
  • Ability to maintain confidentiality and handle sensitive information responsibly.
  • Strong problem-solving skills for identifying and resolving data issues.
  • Must have a reliable internet connection and a dedicated home office setup.
  • Experience with bulk data uploads and data cleansing techniques.
  • A proactive approach to identifying and implementing process improvements.
  • Good communication skills for reporting and collaborative tasks.
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Senior Data Entry and Administrative Specialist

2105 Al Daih, Northern BHD2200 Monthly WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client is actively seeking a highly diligent and exceptionally organized Senior Data Entry and Administrative Specialist to join their fully remote team. This role is critical for maintaining the integrity and accuracy of vast amounts of data, as well as providing essential administrative support to various departments. The ideal candidate will possess a keen eye for detail, impeccable accuracy, and a strong understanding of data management principles. You will be responsible for inputting, verifying, and maintaining data across multiple systems and databases, ensuring all information is up-to-date and error-free. Beyond data entry, this role encompasses a broad range of administrative duties designed to streamline operations and support team productivity. This includes managing digital filing systems, organizing and archiving documents, preparing reports, and assisting with special administrative projects. Proficiency in various software applications, particularly spreadsheet and database programs, is essential. You must be comfortable working independently, managing your time effectively, and meeting strict deadlines in a remote setting. Strong communication skills are necessary for coordinating with team members and clarifying data discrepancies. The ability to adapt to new systems and processes quickly will be highly valued. This is an outstanding opportunity for a meticulous and proactive individual to contribute significantly to our client's operational efficiency and data integrity from the comfort of their own home.
Key Responsibilities:
  • Accurately enter, update, and maintain data in various databases and CRM systems.
  • Verify the accuracy and completeness of data by comparing it to source documents.
  • Perform regular data audits to identify and correct errors or inconsistencies.
  • Organize and maintain digital and physical filing systems.
  • Prepare and format reports, documents, and presentations as required.
  • Assist with administrative tasks such as scheduling, correspondence, and managing online calendars.
  • Support team members with data-related queries and administrative needs.
  • Ensure compliance with data security and privacy policies.
  • Manage and prioritize multiple data entry and administrative tasks efficiently.
  • Contribute to the development and refinement of data entry procedures.
Qualifications:
  • Proven experience in data entry and administrative support roles.
  • Exceptional accuracy and attention to detail.
  • Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • Experience with database management software is highly desirable.
  • Strong organizational and time-management skills.
  • Ability to work independently and meet deadlines in a remote environment.
  • Excellent written and verbal communication skills.
  • High school diploma or equivalent required; associate's degree or certification in a related field is a plus.
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Junior Data Scientist (Entry-Level)

11111 Bilad Al Qadeem, Capital BHD60000 Annually WhatJobs

Posted 10 days ago

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Job Description

intern
Our client is seeking bright, ambitious, and motivated Junior Data Scientists to join their fully remote team. This is an exceptional opportunity for recent graduates or individuals early in their data science careers to gain hands-on experience and contribute to impactful projects. You will work closely with senior data scientists and cross-functional teams to analyze large datasets, develop predictive models, and extract actionable insights that drive business decisions. The ideal candidate possesses a strong foundation in statistical analysis, machine learning, and programming, coupled with a keen intellectual curiosity and a passion for solving complex problems.

Key responsibilities will include data cleaning, preprocessing, and feature engineering; building, training, and evaluating machine learning models for various applications (e.g., classification, regression, clustering); performing exploratory data analysis (EDA) to identify trends and patterns; assisting in the development of data visualizations and dashboards to communicate findings effectively; contributing to the design and implementation of A/B tests and experiments; collaborating with software engineers to deploy models into production environments; staying up-to-date with the latest advancements in data science and machine learning techniques; and documenting methodologies and results. You will have the opportunity to work across different domains, applying your skills to solve real-world business challenges. This remote-first role encourages collaboration through virtual tools and communication platforms, fostering a connected and supportive team environment. Our client is committed to providing mentorship and professional development opportunities to help you grow your career.

Qualifications:
  • Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative field.
  • Solid understanding of statistical concepts and machine learning algorithms.
  • Proficiency in programming languages such as Python (with libraries like Pandas, NumPy, Scikit-learn) or R.
  • Experience with SQL for data querying and manipulation.
  • Familiarity with data visualization tools (e.g., Matplotlib, Seaborn, Tableau) is a plus.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent communication and collaboration skills, especially in a remote setting.
  • Ability to work independently and manage time effectively.
  • Enthusiasm for learning and contributing to a dynamic team.
This is a fully remote role, welcoming applications from candidates located anywhere, though it is tied to our client's operational hub near **Sitra, Capital, BH**.
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