Customer Service and Administrative Support

Al Juffair BHD40000 - BHD55600 Y Zeiders Enterprises

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Job Description

Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

  • Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
  • Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
  • Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
  • Provide administrative and clerical services
  • Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
  • Ensure that information and referral services provided are entered and counted in FFSMIS
  • Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

  • This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

  • High school diploma or GED
  • Experience working with computers and office automation software
  • Knowledge of basic customer service skills
  • Ability to handle multiple tasks and determine priority of tasks
  • Strong verbal and written skills
  • Possess a general knowledge base of community and military resources
  • Ability to follow directions carefully and understand complex protocols
  • Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
  • Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

  • Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

  • This position requires access to U.S. Government facilities and systems.
  • U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Ability to work both independently and as part of a team.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Executive Administrative Assistant

81001 Al Budayyi, Northern BHD65000 Annually WhatJobs

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full-time
Our organization is seeking a highly organized and proactive Executive Administrative Assistant to provide comprehensive support to our senior leadership team. This hybrid role, based in **Isa Town, Southern, BH**, requires a professional who can effectively manage administrative tasks both in the office and remotely. You will be responsible for managing complex calendars, coordinating meetings and travel arrangements, preparing reports and presentations, and handling sensitive correspondence with the utmost discretion. Key duties include gatekeeping executive time, anticipating needs, and ensuring smooth day-to-day operations. You will serve as a primary point of contact for internal and external stakeholders, requiring excellent communication and interpersonal skills. The ideal candidate will be proficient in a wide range of office software, including advanced capabilities in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with virtual collaboration tools. A keen eye for detail, strong organizational skills, and the ability to multitask in a fast-paced environment are essential. You should be adept at prioritizing tasks, managing multiple projects simultaneously, and maintaining confidentiality. A minimum of 5 years of experience supporting C-level executives or senior management in a corporate setting is required. A Bachelor's degree in Business Administration or a related field is preferred. This is an excellent opportunity for a dedicated and experienced administrative professional to play a vital role in supporting our organization's leadership and contributing to overall efficiency.

Key Responsibilities:
  • Manage executive calendars and schedule appointments.
  • Coordinate domestic and international travel arrangements.
  • Prepare meeting agendas, take minutes, and distribute action items.
  • Draft and edit correspondence, reports, and presentations.
  • Serve as a liaison between executives and internal/external stakeholders.
  • Handle confidential information with discretion.
  • Provide general administrative support and manage office operations.
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Executive Administrative Assistant

BH 987 Al Budayyi, Northern BHD30000 Annually WhatJobs

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Job Description

full-time
Our client is seeking a highly organized, proactive, and professional Executive Administrative Assistant to support senior management in Isa Town, Southern, BH . This role demands exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. You will be responsible for managing complex calendars, coordinating travel arrangements, preparing reports and presentations, and handling confidential information with discretion. The ideal candidate is a resourceful problem-solver with a positive attitude and a commitment to providing superior administrative support.

Key Duties and Responsibilities:
  • Manage and maintain complex executive calendars, scheduling meetings, appointments, and conference calls.
  • Coordinate domestic and international travel arrangements, including flights, accommodation, and ground transportation.
  • Prepare and edit correspondence, reports, presentations, and other documents as required.
  • Screen and prioritize incoming communications, including emails and phone calls.
  • Process expense reports and manage departmental budgets.
  • Organize and maintain filing systems, both physical and electronic.
  • Arrange and manage meeting logistics, including room bookings, catering, and equipment setup.
  • Conduct research and compile information for various projects and initiatives.
  • Act as a liaison between executives and internal/external stakeholders.
  • Handle confidential and sensitive information with the utmost discretion.
  • Provide general administrative support, including photocopying, scanning, and mail processing.
  • Assist with onboarding new team members and other HR-related administrative tasks.
  • Proactively identify and anticipate the needs of the executives supported.
  • Maintain an organized and efficient office environment.

Required Skills and Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience as an Executive Administrative Assistant or similar role, supporting C-level executives.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent organizational and time-management skills.
  • Strong written and verbal communication abilities.
  • Ability to multitask, prioritize, and manage deadlines effectively.
  • High level of discretion and confidentiality.
  • Proactive and resourceful problem-solving skills.
  • Professional demeanor and strong interpersonal skills.
  • Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams).
  • Knowledge of office management procedures.

This is an excellent opportunity for a dedicated administrative professional to contribute to a high-performing team and develop their career within a supportive organization.
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Executive Administrative Assistant

811 Al Budayyi, Northern BHD45000 Annually WhatJobs

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Job Description

full-time
Our client is looking for a highly organized and detail-oriented Executive Administrative Assistant to provide comprehensive support to senior management. This hybrid role offers a blend of remote flexibility and in-office collaboration, supporting executives in the dynamic environment of Isa Town, Southern, BH . The successful candidate will manage complex calendars, coordinate meetings and travel arrangements, prepare reports and presentations, and handle confidential correspondence. Key responsibilities include screening calls, managing incoming/outgoing mail, maintaining filing systems, and overseeing office supplies. You will also assist with event planning, budget tracking, and ad-hoc projects. Excellent communication and interpersonal skills are essential for interacting with internal teams, external clients, and stakeholders. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office productivity software is required. The ability to multitask, prioritize tasks effectively, and work with minimal supervision is crucial. A proactive approach to problem-solving and a commitment to maintaining a high level of professionalism and discretion are expected. This position requires an individual who is adaptable, reliable, and possesses a strong work ethic. Join our client's team and contribute to the smooth operation of executive functions, enjoying the benefits of a structured yet flexible work environment. This role is ideal for a seasoned administrative professional seeking to leverage their skills in a supportive and forward-thinking organization.
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Operations Manager - Office Administration

671 Seef, Capital BHD70000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client is seeking a highly organized and proactive Operations Manager to oversee administrative functions and ensure the smooth day-to-day running of their offices in **Seef, Capital, BH**. This role is essential for maintaining an efficient and productive work environment. You will be responsible for managing office supplies, coordinating facilities maintenance, supervising administrative staff, implementing operational policies, and supporting various departments to ensure seamless operations. The ideal candidate will have a strong background in office management, exceptional organizational skills, and the ability to manage multiple priorities effectively. You will be the go-to person for operational challenges, ensuring that all administrative processes are optimized and that the workplace is conducive to high performance. This role requires a hands-on approach and a commitment to maintaining high standards of operational excellence. Key Responsibilities:
  • Oversee daily office operations, ensuring efficiency and productivity.
  • Manage office budgets, including procurement of supplies, equipment, and services.
  • Supervise and mentor administrative staff, including receptionists and office assistants.
  • Coordinate with facilities management for building maintenance, repairs, and safety.
  • Develop and implement office policies and procedures to improve workflow and efficiency.
  • Ensure compliance with health, safety, and environmental regulations.
  • Manage vendor relationships and contracts.
  • Organize and manage internal office events and employee engagement activities.
  • Serve as a point of contact for staff inquiries regarding office operations.
  • Streamline administrative processes to support the needs of all departments.
Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in office management, operations management, or a similar administrative role.
  • Proven experience in managing budgets and vendor relationships.
  • Strong leadership and team management skills.
  • Excellent organizational, time management, and multitasking abilities.
  • Proficiency in Microsoft Office Suite and other office management software.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.
  • Experience in implementing operational improvements is highly valued.
This is an excellent opportunity for an experienced operations professional to contribute to the efficiency and success of our client's workplace.
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Office Manager, Executive Administration

20550 Hamad Town, Northern BHD60000 Annually WhatJobs

Posted 20 days ago

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full-time
Our client is seeking a highly organized and proactive Office Manager to oversee the daily operations of their busy office in Hamad Town, Northern, BH . This role is crucial in ensuring a smooth, efficient, and welcoming work environment. The Office Manager will be responsible for a wide range of administrative and logistical tasks, supporting the executive team and ensuring the office functions at its best. This position requires a detail-oriented individual with excellent multitasking abilities and strong interpersonal skills.

Key Responsibilities:
  • Manage day-to-day office operations, including supplies management, mail handling, and facility maintenance.
  • Coordinate office events, meetings, and travel arrangements for staff and executives.
  • Develop and implement office policies and procedures to improve efficiency and workflow.
  • Oversee vendor relationships, including negotiating contracts and managing service agreements.
  • Act as the primary point of contact for office-related inquiries from employees and external visitors.
  • Manage the reception area, ensuring a professional and welcoming atmosphere.
  • Assist with onboarding new employees, including workspace setup and orientation.
  • Maintain office filing systems, both physical and digital, ensuring information is organized and accessible.
  • Handle confidential information with discretion and professionalism.
  • Supervise administrative staff (if applicable) and provide guidance and support.
  • Manage the office budget and process expense reports.
  • Ensure compliance with health and safety regulations within the office environment.
Qualifications:
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration or a related field is a plus.
  • Proven experience as an Office Manager, Administrative Assistant, or in a similar role.
  • Excellent organizational and time-management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
  • Strong communication and interpersonal abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Discretion and a high level of professionalism in handling sensitive information.
  • Experience with budgeting and vendor management.
  • Problem-solving skills and a proactive approach to identifying and resolving issues.
This is an on-site role, offering a stable and engaging work environment where your contributions directly impact the company's operational success.
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Remote Office Manager - Operations & Administration

734 Gudaibiya, Capital BHD60000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a highly organized and efficient Remote Office Manager to oversee the day-to-day administrative and operational functions of their dynamic company. This is a fully remote role, ideal for a proactive individual who thrives in managing dispersed teams and ensuring smooth operational workflows. You will be responsible for a wide range of duties, including managing office supplies and equipment, coordinating meetings, supporting onboarding processes, and acting as a point of contact for vendors and service providers. The ideal candidate possesses excellent communication skills, a keen eye for detail, and a strong ability to multitask and prioritize effectively in a virtual environment. You will play a crucial role in fostering a positive and productive work environment for all employees.

Key Responsibilities:
  • Oversee and manage general administrative and operational tasks for a remote workforce.
  • Manage office supplies, equipment, and inventory, ensuring adequate stock levels.
  • Coordinate virtual meetings, including scheduling, setting up virtual rooms, and preparing agendas.
  • Support the onboarding process for new remote employees, including distributing necessary information and resources.
  • Serve as the primary point of contact for vendors and service providers, managing relationships and contracts.
  • Assist in the development and implementation of office policies and procedures.
  • Maintain organized digital filing systems and databases.
  • Process invoices, manage expenses, and assist with basic bookkeeping tasks.
  • Support HR functions as needed, such as coordinating employee events or managing benefits administration information.
  • Troubleshoot and resolve general operational issues that arise.
Qualifications:
  • Proven experience as an Office Manager, Administrative Manager, or similar role, preferably in a remote setting.
  • Excellent organizational and time-management skills.
  • Proficiency in office management software and virtual collaboration tools (e.g., Google Workspace, Microsoft Office Suite, Slack, Zoom).
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize tasks, and manage a high volume of work efficiently.
  • Detail-oriented with a proactive approach to problem-solving.
  • Experience with vendor management and contract negotiation is a plus.
  • Ability to work independently and collaboratively within a remote team.
  • Discretion in handling confidential information.
This role is essential for ensuring the efficient and effective functioning of our distributed operations.
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Administrative Assistant - Executive Support

978 Riffa, Southern BHD45000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a highly organized and proactive Administrative Assistant to provide comprehensive executive support to senior leadership. This role is crucial in ensuring the smooth and efficient operation of the executive office. The ideal candidate will possess exceptional organizational skills, a keen eye for detail, and the ability to manage multiple priorities in a fast-paced environment. You will be responsible for a wide range of administrative tasks, including managing calendars, scheduling meetings, preparing correspondence, coordinating travel arrangements, and handling confidential information with discretion. Strong communication and interpersonal skills are essential for interacting with internal and external stakeholders.

Key Responsibilities:
  • Manage complex and dynamic executive calendars, including scheduling meetings, appointments, and conference calls.
  • Arrange domestic and international travel, including flights, accommodations, and ground transportation.
  • Prepare and edit correspondence, reports, presentations, and other documents.
  • Screen and prioritize incoming communications, responding as appropriate.
  • Handle sensitive and confidential information with the utmost discretion and professionalism.
  • Organize and maintain filing systems, both electronic and physical.
  • Greet visitors and manage reception duties as needed.
  • Assist with event planning and coordination for team meetings and off-site events.
  • Process expense reports and manage office supplies.
  • Provide general administrative support to the executive team as required.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience (3+ years) as an Administrative Assistant, Executive Assistant, or in a similar role.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Excellent organizational and time management skills.
  • Strong written and verbal communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • High level of professionalism, discretion, and confidentiality.
  • Experience with calendar management and travel coordination.
  • Ability to work independently and proactively with minimal supervision.
  • A team-player attitude with a willingness to support others.
This role offers a competitive salary, benefits, and a hybrid work arrangement, providing a balance between in-office collaboration and remote flexibility. Join a supportive team and play a vital role in the executive function of our organization in A'ali, Northern, BH .
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Administrative Assistant, Executive Support

232 Seef, Capital BHD55000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a prominent organization in the heart of the Capital Governorate, is seeking a highly organized and detail-oriented Administrative Assistant to provide comprehensive executive support. This role operates on a hybrid model, offering a balanced approach to on-site collaboration and remote work flexibility.

The Administrative Assistant will be responsible for providing high-level administrative and secretarial support to senior executives, ensuring the efficient management of their daily schedules and professional commitments. Key duties include managing calendars, scheduling meetings and appointments, coordinating travel arrangements (flights, accommodation, visas), and preparing meeting materials and agendas. You will be responsible for handling correspondence, screening phone calls, and responding to inquiries in a professional and timely manner. Maintaining confidential files and records, both physical and electronic, will be a critical aspect of this role. The Administrative Assistant will also assist with preparing reports, presentations, and other documents, requiring a strong command of office software suites. Proactive identification and resolution of administrative issues, ensuring smooth office operations, are essential. The ability to multitask, prioritize effectively, and adapt to changing demands in a fast-paced environment is crucial. Excellent interpersonal and communication skills are necessary to interact effectively with internal staff, clients, and external partners. Discretion and a high level of professionalism are paramount. The ideal candidate will possess a strong work ethic, meticulous attention to detail, and a proven ability to work independently and as part of a team. Experience as an Administrative Assistant or in a similar support role, particularly supporting senior management, is required. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and calendar management tools is essential. A Bachelor's degree or relevant certification is advantageous.

Key Responsibilities:
  • Manage executive calendars and schedules.
  • Coordinate domestic and international travel arrangements.
  • Prepare meeting agendas and minutes.
  • Handle correspondence and screen communications.
  • Maintain confidential files and records.
  • Assist with report and presentation preparation.
  • Provide general administrative support to executives.
  • Ensure smooth office operations.
  • Act as a point of contact for internal and external stakeholders.
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Administrative Assistant - Executive Support

70670 Saar, Northern BHD20 Hourly WhatJobs

Posted 5 days ago

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Job Description

part-time
Our client is seeking a highly organized and proactive Administrative Assistant to provide comprehensive executive support at their office in Saar. This role is essential for ensuring the smooth and efficient day-to-day operations supporting senior leadership. As an Administrative Assistant, you will manage complex calendars, schedule meetings and appointments, and coordinate travel arrangements. You will be responsible for preparing correspondence, reports, presentations, and other documents, ensuring accuracy and adherence to company standards. Managing incoming communications, screening calls, and responding to inquiries in a professional and timely manner are key duties. You will also handle expense reporting, maintain organized filing systems (both physical and digital), and provide general office support as needed. The ideal candidate will possess exceptional organizational and time-management skills, with the ability to prioritize tasks effectively in a fast-paced environment. Strong written and verbal communication skills are a must, along with excellent interpersonal abilities to interact professionally with internal staff, clients, and external stakeholders. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office equipment are required. Previous experience in an administrative or executive assistant role is highly desirable. You should be a self-starter with a keen attention to detail and a proactive approach to problem-solving. Discretion and confidentiality are paramount in this role. This position offers the opportunity to work closely with senior management, contributing to their productivity and effectiveness. You will be an integral part of the team, supporting critical administrative functions that enable the business to operate seamlessly. Responsibilities include: managing executive schedules, coordinating meetings and events, preparing meeting minutes, handling mail and correspondence, organizing travel logistics, and performing general administrative tasks. We are looking for a reliable, resourceful, and professional individual who can maintain a high level of efficiency and professionalism at all times. This is an excellent opportunity for someone looking to utilize their administrative expertise in a supportive role within a reputable organization.
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