98 Agent Positions jobs in Manama

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

1. High school diploma or equivalent is required; a degree in a related field is a plus.
2. Prior experience in a customer service or call center role is preferred.
3. Strong communication skills, both verbal and written.
4. Ability to handle stressful situations and manage customer expectations effectively.
5. Proficient in using computer systems and CRM software.
6. Fluency in Arabic is preferred; knowledge of English is an advantage.

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Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork #J-18808-Ljbffr

Overview

Company Description
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Each property offers unique experiences yet shares a collective commitment to being extraordinary and mindful of local environments and communities.

Job Title
Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.

What Is In It For You

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Guest Service Excellence: greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. Handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Address guest inquiries, requests, and concerns promptly and professionally to maintain high levels of guest satisfaction throughout their stay.
• Operational Support: manage reservations, room assignments, and special guest requests, ensuring details are accurate. Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals. Maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
• Administrative Support: process guest payments and ensure billing accuracy. Handle guest complaints and resolve issues in a professional and timely manner. Assist in preparing daily reports, including occupancy, arrivals, and departures, to keep the team informed and operations running smoothly.
• Team Collaboration: work closely with other departments such as housekeeping and maintenance to ensure a seamless and memorable guest experience. Collaborate with the front office team to meet operational needs and exceed guest expectations.
• Health, Safety, and Compliance: adhere to health, safety, and resort policies to ensure a secure environment for guests and staff. Maintain compliance with resort regulations, guest confidentiality protocols, and industry standards to support smooth operations.

Qualifications

• Experience: Previous experience in a similar role within the hospitality industry is preferred.
• Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
• Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
• Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
• Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
• Professionalism: A professional, approachable, and friendly demeanor.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES

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We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client, a prestigious real estate firm, is seeking ambitious and client-focused Real Estate Agents to join their established brokerage. This role is based in our office in Budaiya, Northern, BH , and involves significant fieldwork to serve clients' property needs. The ideal candidate will possess a deep understanding of the local real estate market, excellent negotiation skills, and a strong commitment to client satisfaction. You will be responsible for guiding clients through the process of buying, selling, or renting properties, providing expert advice, and facilitating smooth transactions. This is an excellent opportunity for individuals who are self-motivated, possess strong interpersonal skills, and are looking to build a successful career in the dynamic real estate industry. The role is commission-based, offering substantial earning potential for high performers.

Responsibilities:

• Assist clients in buying, selling, or renting residential and commercial properties.
• Conduct market research to determine property values and advise clients accordingly.
• Show properties to prospective buyers and renters, highlighting their features and benefits.
• Prepare and present detailed property listings and marketing materials.
• Develop and implement effective marketing strategies for listed properties.
• Nurture leads and build strong relationships with potential and existing clients.
• Negotiate offers and contracts on behalf of clients to achieve favorable terms.
• Facilitate property viewings, open houses, and property inspections.
• Guide clients through the entire real estate transaction process, from initial contact to closing.
• Stay informed about local market trends, property values, and zoning regulations.
• Collaborate with other real estate professionals, mortgage brokers, and legal representatives.
• Ensure compliance with all real estate laws, regulations, and ethical standards.
• Maintain a comprehensive database of properties and client information.
• Provide exceptional customer service throughout the entire client journey.
• Continuously update knowledge of the real estate market and sales techniques.

Qualifications:

• Valid Real Estate Agent license or eligibility to obtain one in Bahrain.
• Proven experience in real estate sales or a related field is highly desirable.
• In-depth knowledge of the local real estate market, including property values and trends.
• Excellent negotiation, communication, and interpersonal skills.
• Strong sales and marketing acumen.
• Proficiency in using real estate CRM software and other relevant tools.
• Ability to work independently and manage a flexible schedule, including evenings and weekends.
• Client-focused approach with a commitment to providing outstanding service.
• High level of integrity and professionalism.
• Valid driving license and access to a reliable vehicle.
• Fluency in English is required; knowledge of Arabic is a significant advantage.

If you are a driven individual with a passion for real estate and a desire to excel, this is the perfect opportunity for you. Join our reputable team and embark on a rewarding career.

Our client is seeking a highly motivated and client-focused Real Estate Agent to join their reputable agency, serving the vibrant market of Tubli, Capital, BH . This role offers an exciting opportunity to guide clients through the process of buying, selling, or renting properties. You will be responsible for property marketing, client consultations, property showings, and contract negotiation. The ideal candidate will possess excellent communication skills, a deep understanding of the local real estate market, and a strong network. You will build and maintain relationships with clients, provide expert advice on property valuations, and manage all aspects of real estate transactions. Success in this role requires a proactive approach, persistence, and a commitment to providing exceptional service. You will leverage a blend of in-person client meetings and digital tools to manage your workflow effectively.

Key Responsibilities:

• Market and sell residential and/or commercial properties to potential buyers or renters.
• Assist sellers in pricing their properties competitively and developing effective marketing strategies.
• Guide buyers through the property search process, identifying suitable options based on their needs and budget.
• Schedule and conduct property viewings for prospective clients.
• Negotiate purchase agreements, lease terms, and other real estate contracts.
• Provide expert advice on property values, market trends, and legal requirements.
• Build and maintain strong relationships with clients, lenders, inspectors, and other real estate professionals.
• Manage all aspects of the transaction process from initial contact to closing.
• Stay current with real estate market conditions, industry trends, and best practices.
• Adhere to all relevant real estate laws and ethical standards.

Qualifications:

• Valid Real Estate Agent license or relevant certification as required by local regulations.
• Proven experience as a Real Estate Agent or in a similar sales role within the property sector.
• In-depth knowledge of the local real estate market, including property values and trends.
• Excellent negotiation, communication, and interpersonal skills.
• Strong marketing and sales abilities.
• Ability to work independently and manage time effectively.
• Proficiency in real estate software and CRM systems.
• Customer-centric approach with a commitment to client satisfaction.
• Bachelor's degree in Business, Marketing, or a related field is a plus.

This hybrid role combines field-based client interactions in and around Tubli, Capital, BH with flexible remote administrative duties.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

Four Seasons Residences Bahrain is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters. The residences are located in the heart of Bahrain Bay and are connected to the Four Seasons Hotel Bahrain Bay by a private and secure pedestrian bridge.

As one of the leaders in branded residences since 1982, Four Seasons currently operate 50 residential properties around the world and 90% of the projects in our pipeline contain a residential component.

Job Summary

Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Guest Service Agent is stationed at the bell stand outside the building and greets each resident by name upon arrival and departure. The Guest Service Agent transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Guest Service Agent also provides arriving residents with a Four Seasons Private Residences orientation.

Tasks

• Responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.
• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms. Maintains proper records of deliveries and pick-up.
• Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences.
• Greets all residents and their guests passing through lobby and offers them assistance
• Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units
• Assists in Common Area service – setup the space, provide food and beverage service, assistance with operating equipment etc. to owners
• Deliveries in-residence dining requests from 3rd party vendors to unit as requested
• Ensures the residences lobby is always clean, including bell carts and storage area.
• Complies with Four Seasons Work Rules and Standards of Conduct
• Works harmoniously and professionally with co-workers and supervisors
• Ability to use variety of IT systems to perform his own duties and assist homeowners on basic functionality.

Additional Responsibilities

• Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
• Ability to communicate resident’s requests effectively to the Residence Concierge to ensure prompt completion of tasks
• Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation.
• Relieve other residential roles for meal periods and in case of emergency
• Assist in crunch other residential roles with operations
• Performs any special projects deemed necessary by your direct supervisor/concierge or Residential Leader

Skills And Competencies

• Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
• Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
• Must have minimum of 1+ year bell/guest services experience in a hospitality environment
• Must be able to prioritize and multi-task, and have a high attention to detail
• Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
• Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 – 100 lbs., respectively
• High school education or equivalent experience is required
• A valid driver’s license

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Residence Guest Service Agent page is loaded# Residence Guest Service Agentlocations: Bahraintime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 12, 2025 (20 days left to apply)job requisition id: REQ **About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.Four Seasons Residences Bahrain is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters. The residences are located in the heart of Bahrain Bay and are connected to the Four Seasons Hotel Bahrain Bay by a private and secure pedestrian bridge. As one of the leaders in branded residences since 1982, Four Seasons currently operate 50 residential properties around the world and 90% of the projects in our pipeline contain a residential component.**JOB SUMMARY**Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Guest Service Agent is stationed at the bell stand outside the building and greets each resident by name upon arrival and departure. The Guest Service Agent transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Guest Service Agent also provides arriving residents with a Four Seasons Private Residences orientation.**TASKS*** Responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.* Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms. Maintains proper records of deliveries and pick-up.* Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences.* Greets all residents and their guests passing through lobby and offers them assistance* Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units* Assists in Common Area service – setup the space, provide food and beverage service, assistance with operating equipment etc. to owners* Deliveries in-residence dining requests from 3rd party vendors to unit as requested* Ensures the residences lobby is always clean, including bell carts and storage area.* Complies with Four Seasons Work Rules and Standards of Conduct* Works harmoniously and professionally with co-workers and supervisors* Ability to use variety of IT systems to perform his own duties and assist homeowners on basic functionality.**ADDITIONAL RESPONSIBILITIES*** Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities* Ability to communicate resident’s requests effectively to the Residence Concierge to ensure prompt completion of tasks* Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation.* Relieve other residential roles for meal periods and in case of emergency* Assist in crunch other residential roles with operations* Performs any special projects deemed necessary by your direct supervisor/concierge or Residential Leader**SKILLS AND COMPENTENCIES*** Reading, writing, and oral proficiency in the English language, excellent communication skills are essential* Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area* Must have minimum of 1+ year bell/guest services experience in a hospitality environment* Must be able to prioritize and multi-task, and have a high attention to detail* Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays* Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 – 100 lbs., respectively* High school education or equivalent experience is required* A valid driver’s licenseDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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