62 Assistant Manager Engineering Wyndham Garden Manama jobs in Manama

Overview

Are you a hands-on leader with a passion for keeping facilities running smoothly? Our real estate company is seeking a Maintenance Supervisor to oversee the day-to-day operations of our properties and ensure optimal functionality across all systems.

• Supervise and coordinate maintenance staff and external contractors
• Manage preventive and corrective maintenance schedules
• Ensure compliance with safety standards and building regulations
• Monitor HVAC, electrical, plumbing, and general building systems
• Respond promptly to maintenance requests and emergencies
• Maintain accurate records of maintenance activities and inventory

• Minimum 5 years of experience in facilities or property maintenance, with at least 2 years in a supervisory role
• Strong technical knowledge of building systems (HVAC, electrical, plumbing, etc.)
• Excellent leadership, communication, and organizational skills
• Ability to manage multiple sites and prioritize tasks effectively
• Familiarity with CMMS or other maintenance tracking software is a plus

Interested candidates are invited to submit their CVs with the subject line “Job Application – Maintenance Supervisor” to

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Lead, mentor, and manage a team of technical support engineers, fostering a positive and productive work environment.
• Develop and implement support strategies and procedures to enhance customer satisfaction and reduce resolution times.
• Oversee the daily operations of the technical support function, ensuring timely and accurate responses to customer inquiries.
• Act as an escalation point for complex technical issues, providing in-depth troubleshooting and resolution.
• Collaborate with engineering and product teams to identify recurring issues and advocate for product improvements.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support metrics and KPIs, analyzing data to identify trends and areas for improvement.
• Train new support staff and provide ongoing professional development for the team.
• Ensure adherence to service level agreements (SLAs) and maintain high standards of customer service.
• Manage support queues and allocate resources effectively to meet demand.
• Stay current with product updates and industry best practices in technical support.
• Communicate effectively with customers, providing clear and concise explanations of technical issues and solutions.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Strong expertise in troubleshooting software applications, operating systems, and network connectivity.
• Proven ability to lead and motivate a remote technical support team.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to manage multiple priorities and work effectively under pressure.
• Familiarity with cloud-based technologies and SaaS platforms is a strong asset.
• A passion for helping customers and ensuring their success with our products.

• Provide expert-level technical support to internal and external users via phone, email, and in-person interactions.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Escalate complex technical problems to appropriate IT teams, ensuring clear documentation and follow-up.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Administer and support various IT systems, including operating systems (Windows, macOS), email platforms, and business applications.
• Conduct user training sessions on new software or IT policies.
• Identify recurring technical issues and propose solutions to prevent future occurrences.
• Participate in IT projects, such as system upgrades, migrations, and deployments.
• Contribute to the continuous improvement of IT support processes and workflows.
• Ensure adherence to IT security policies and procedures.
• Manage user accounts, permissions, and access rights.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting network connectivity issues (TCP/IP, DNS, DHCP).
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Familiarity with ITIL best practices is desirable.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills, with a patient and customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.