Technical Support Specialist
412 Seef, Capital
BHD2200 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist for a fully remote position. You will be the primary point of contact for customers experiencing technical issues with our products or services. Your role will involve diagnosing, troubleshooting, and resolving a wide range of hardware, software, and network problems. The ideal candidate will have exceptional communication skills, a patient demeanor, and a passion for helping customers. Responsibilities include responding to customer inquiries via phone, email, and chat, documenting issues and resolutions in a ticketing system, and escalating complex problems to higher-level support teams. You will also be responsible for creating and maintaining technical documentation, FAQs, and knowledge base articles to empower users. A strong understanding of operating systems (Windows, macOS), common software applications, networking concepts (TCP/IP, DNS, DHCP), and hardware troubleshooting is essential. Experience with remote support tools and remote access software is highly desirable. This remote role offers the flexibility to work from home while providing essential technical assistance to our user base. We are looking for a proactive problem-solver who can provide efficient and effective solutions, ensuring customer satisfaction. Your ability to clearly explain technical solutions to non-technical users will be critical. This is an excellent opportunity to join a supportive team and grow your career in technical support.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document customer interactions, issues, and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate internal teams.
- Create and update knowledge base articles and user guides.
- Assist users with software installations, configurations, and troubleshooting.
- Provide guidance on product usage and best practices.
- Identify trends in support requests and suggest improvements.
- Ensure timely and effective resolution of customer technical problems.
- Maintain a high level of customer satisfaction through professional and helpful interactions.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- Proven experience in technical support or customer service role.
- Strong knowledge of operating systems, common software applications, and basic networking.
- Familiarity with remote support tools and ticketing systems.
- Excellent problem-solving and troubleshooting skills.
- Outstanding communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Customer-focused attitude and patience.
- Ability to work independently in a remote setting.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Lead
00973 Bilad Al Qadeem, Capital
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a proactive and customer-focused Technical Support Lead to manage their client support operations. In this role, you will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer inquiries and issues. Your duties will include overseeing daily operations, troubleshooting complex technical problems, providing guidance and training to your team, and maintaining high levels of customer satisfaction. You will also be involved in developing and documenting support procedures, managing support tickets, and identifying trends in customer issues to inform product improvements. The ideal candidate will possess excellent problem-solving skills, a strong understanding of IT systems and software, and exceptional communication abilities. Experience with CRM software and helpdesk ticketing systems is essential. You should be adept at managing a team, motivating staff, and fostering a positive and productive work environment. This position requires hands-on involvement in resolving critical technical issues and ensuring that our clients receive the best possible support experience. You will work closely with the IT and product development teams to escalate and resolve issues efficiently. This is a key role in ensuring client retention and satisfaction through exceptional technical assistance.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
112 Saar, Northern
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to provide exceptional technical assistance to their user base. This on-site role requires you to be physically present at our **Saar, Northern, BH** location. You will be responsible for diagnosing and resolving hardware, software, and network issues for employees, ensuring minimal disruption to productivity. Key responsibilities include responding to support tickets, troubleshooting complex technical problems, installing and configuring software and hardware, and educating users on best practices. The ideal candidate will possess a strong understanding of operating systems (Windows, macOS), common software applications, and network infrastructure. Excellent problem-solving abilities, patience, and superior communication skills are essential for effectively interacting with users of varying technical proficiencies. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. Certifications such as CompTIA A+, Network+, or ITIL are a plus. You will be expected to maintain accurate records of support activities, contribute to the knowledge base, and identify trends in support requests to proactively address recurring issues. This is an excellent opportunity for a tech-savvy individual to join a dynamic team and contribute to the smooth operation of our client's IT environment. You will be part of a support team dedicated to providing timely and effective solutions.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
10907 Tubli, Central
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a highly skilled and experienced Technical Support Lead to manage their support operations in Janabiyah, Northern, BH . This role requires a strong technical aptitude, excellent leadership qualities, and a commitment to providing exceptional customer service. You will be responsible for leading a team of technical support specialists, ensuring that all customer inquiries and issues are resolved promptly and effectively. This includes setting performance standards, providing training and mentorship, and conducting regular performance reviews for the team. You will also act as a point of escalation for complex technical problems, providing in-depth troubleshooting and solutions. Developing and maintaining the knowledge base, creating support documentation, and identifying areas for process improvement within the support function will be key responsibilities. Collaborating with other departments, such as engineering and product development, to provide feedback on common issues and product enhancements is crucial. The ideal candidate will have a proven ability to manage a team, strong analytical and problem-solving skills, and extensive experience in technical support across various platforms and technologies. A deep understanding of IT systems, software, and hardware troubleshooting is essential. You should be adept at managing priorities, communicating technical information clearly to both technical and non-technical audiences, and fostering a positive and productive team environment. This role is critical in ensuring customer satisfaction and maintaining the reputation of our client.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical support professionals.
- Oversee the resolution of customer technical issues and inquiries.
- Provide technical expertise and act as an escalation point for complex problems.
- Develop and implement support processes and best practices.
- Create and maintain technical documentation and knowledge base articles.
- Train and mentor junior support staff.
- Monitor team performance metrics and ensure service level agreements (SLAs) are met.
- Collaborate with engineering and product teams to identify and resolve product issues.
- Gather customer feedback to drive improvements in products and services.
- Ensure a high level of customer satisfaction through effective support delivery.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, with at least 2 years in a leadership role.
- Strong knowledge of operating systems, software applications, and hardware troubleshooting.
- Excellent problem-solving, analytical, and diagnostic skills.
- Proficiency with ticketing systems and remote support tools.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience in managing team performance and setting objectives.
- Ability to work under pressure and manage multiple priorities.
- Certifications like CompTIA A+, Network+, or ITIL are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
252 Al Jasra
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Join our client as a highly skilled Technical Support Specialist, working entirely remotely to provide unparalleled customer service and technical assistance. In this fully remote role, you will be the first point of contact for clients experiencing issues with our cutting-edge software and hardware solutions. Your primary responsibility will be to diagnose, troubleshoot, and resolve technical problems efficiently and effectively, ensuring minimal disruption to client operations. You will manage incoming support requests via phone, email, and live chat, meticulously documenting each interaction and resolution within our ticketing system. This involves providing clear, concise, and user-friendly guidance to customers with varying levels of technical expertise. You will be expected to investigate complex technical issues, which may include network connectivity problems, software malfunctions, hardware failures, and user configuration errors. Escalating unresolved issues to higher levels of technical support or engineering teams will be a key function, ensuring timely and appropriate follow-up. You will also contribute to building and maintaining our knowledge base, creating helpful articles, FAQs, and troubleshooting guides for both internal teams and external users. Proactive communication and exceptional problem-solving abilities are essential. You should possess a deep understanding of common operating systems (Windows, macOS, Linux), networking protocols, and general IT best practices. Experience with remote support tools and CRM software is required. A strong customer-centric mindset, patience, and the ability to remain calm under pressure are vital. While this is a remote position, you will collaborate closely with a dedicated team of support professionals. A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. If you are passionate about technology and dedicated to providing outstanding support, this is the ideal opportunity for you.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead
20912 Al Hidd
BHD4000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage their remote support operations. In this critical role, you will lead a team of technical support specialists, ensuring the delivery of exceptional customer service and timely resolution of technical issues. Your responsibilities will include supervising daily support activities, mentoring and coaching team members, and developing and implementing support strategies to enhance customer satisfaction. You will be responsible for monitoring support queues, analyzing ticket trends, and identifying areas for process improvement. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proven ability to lead and motivate a team in a remote environment. You will act as a point of escalation for complex customer issues, working directly with engineering and product teams to resolve them. We are looking for an individual with a passion for customer advocacy and a commitment to maintaining high standards of service. This role offers a great opportunity to shape the customer support experience for a growing technology company. You will be instrumental in defining support metrics, reporting on team performance, and implementing best practices for customer interaction. Your ability to foster a collaborative and efficient team dynamic remotely will be key to your success. You will also be involved in creating and updating support documentation, knowledge base articles, and training materials to empower both the support team and end-users. A proactive approach to anticipating customer needs and exceeding expectations is highly valued. This position requires exceptional communication skills and the ability to manage multiple priorities effectively.
Responsibilities:
Responsibilities:
- Lead and manage a remote technical support team.
- Oversee daily support operations and ensure timely issue resolution.
- Provide technical guidance and mentorship to support specialists.
- Develop and implement strategies to improve customer satisfaction and support efficiency.
- Analyze support ticket data to identify trends and areas for improvement.
- Act as an escalation point for complex technical issues.
- Collaborate with engineering and product teams on issue resolution and product feedback.
- Create and maintain support documentation and knowledge base articles.
- Monitor and report on key support performance metrics.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership role.
- Strong understanding of common software and hardware issues.
- Experience with CRM and helpdesk software (e.g., Zendesk, ServiceNow).
- Excellent problem-solving, communication, and interpersonal skills.
- Proven ability to lead and motivate a remote team.
- Experience in customer service best practices.
- Ability to manage multiple tasks and prioritize effectively.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
333 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused Technical Support Specialist to join our team in A'ali, Northern, BH . This role requires a strong aptitude for technology and a passion for helping others resolve their technical issues. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective solutions. Responsibilities include: responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical hardware and software issues; guiding users through step-by-step solutions; escalating unresolved issues to appropriate internal teams; documenting all customer interactions and resolutions; maintaining a high level of customer satisfaction; and providing feedback to the product development team. The ideal candidate will possess excellent communication and active listening skills, patience, and a strong understanding of computer systems, networks, and common software applications. A high school diploma or equivalent is required, with a Bachelor's degree in Computer Science or a related field being a plus. At least 2 years of experience in a technical support or customer service role is preferred. Familiarity with ticketing systems and remote support tools is beneficial. If you are a problem-solver with a knack for technology and a commitment to exceptional customer service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
705 Tubli, Central
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Technical Support Specialist to join their dynamic team. This role involves providing first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will be responsible for diagnosing and resolving technical hardware and software issues, escalating unresolved issues to the appropriate internal teams, and documenting all relevant information for future reference. Performing remote troubleshooting through problem-determining questions, guiding users through problem-solving processes, and documenting solutions are key aspects of this role. You will also be involved in setting up and configuring new computer hardware and software. The ideal candidate will possess a High School Diploma or equivalent, with at least 2 years of experience in a technical support or customer service role. A strong understanding of computer hardware, software, networks, and operating systems (Windows, macOS) is essential. Excellent communication, problem-solving, and customer service skills are required. Familiarity with IT support ticketing systems is a plus. This role will involve a hybrid work model, with a combination of remote and in-office responsibilities. Our client offers a competitive salary, comprehensive benefits, and opportunities for professional development in a supportive team environment. You will be instrumental in ensuring a positive technical experience for our users.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
10088 Riffa, Southern
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to provide exceptional assistance to their users in **Riffa, Southern, BH**. This role offers a hybrid work arrangement, combining remote support with necessary on-site interactions.
The Technical Support Specialist will be the first point of contact for users experiencing technical issues. Your responsibilities will include diagnosing and resolving hardware and software problems, responding to support requests via phone, email, and chat, and providing clear, concise guidance to users. You will maintain accurate records of support interactions and resolutions in the ticketing system.
Key duties involve installing, configuring, and maintaining computer systems, networks, and software applications. You will also troubleshoot network connectivity issues, manage user accounts and permissions, and perform routine system maintenance and updates. Escalating complex issues to senior IT staff when necessary and contributing to the knowledge base with solutions and troubleshooting guides will be part of your routine.
We are looking for candidates with a degree or relevant certification in Information Technology, Computer Science, or a related field, along with at least 2 years of experience in technical support or IT helpdesk environments. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent customer service, problem-solving, and communication skills are required. The ability to explain technical concepts to non-technical users is crucial. Experience with remote support tools and ticketing systems is highly advantageous. You will be a key asset in ensuring smooth technological operations for our client.
The Technical Support Specialist will be the first point of contact for users experiencing technical issues. Your responsibilities will include diagnosing and resolving hardware and software problems, responding to support requests via phone, email, and chat, and providing clear, concise guidance to users. You will maintain accurate records of support interactions and resolutions in the ticketing system.
Key duties involve installing, configuring, and maintaining computer systems, networks, and software applications. You will also troubleshoot network connectivity issues, manage user accounts and permissions, and perform routine system maintenance and updates. Escalating complex issues to senior IT staff when necessary and contributing to the knowledge base with solutions and troubleshooting guides will be part of your routine.
We are looking for candidates with a degree or relevant certification in Information Technology, Computer Science, or a related field, along with at least 2 years of experience in technical support or IT helpdesk environments. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent customer service, problem-solving, and communication skills are required. The ability to explain technical concepts to non-technical users is crucial. Experience with remote support tools and ticketing systems is highly advantageous. You will be a key asset in ensuring smooth technological operations for our client.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
1100 Bilad Al Qadeem, Capital
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a leading provider of enterprise software solutions. We are seeking a highly motivated and customer-focused Technical Support Specialist to join our dynamic team. This role is fully remote, allowing you to leverage your technical expertise from the comfort of your home office.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat regarding software issues and inquiries.
- Diagnose and resolve technical problems efficiently and effectively, ensuring customer satisfaction.
- Troubleshoot software installations, configurations, and usage issues.
- Escalate complex issues to higher-level support teams or development as needed.
- Document all support interactions, resolutions, and feedback in the customer relationship management (CRM) system.
- Develop and maintain a deep understanding of our software products and their functionalities.
- Create and update knowledge base articles, FAQs, and user guides to empower customers.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Manage customer expectations and communicate technical information clearly and concisely.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Participate in team meetings and training sessions to enhance technical knowledge and skills.
- Assist with testing new software releases and features.
- Provide feedback on customer support processes and tools.
- Maintain a positive and professional attitude at all times.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- Proven experience (2+ years) in technical support or customer service role.
- Strong understanding of computer systems, networks, and operating systems (Windows, macOS).
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Proficiency with ticketing systems and CRM software.
- Familiarity with remote support tools.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a genuine desire to help customers.
- Experience with (Specific Software Category, e.g., SaaS, ERP, CRM) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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