184 Bahrain Airport Services jobs in Al Muharraq

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

• Address customer inquiries and concerns via phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintain customer records by updating account information.
• Process orders, forms, applications, and requests.
• Identify and escalate priority issues to the appropriate internal teams.
• Provide customers with product and service information and details.
• Gather customer feedback and share insights with the team for service improvement.
• Meet personal/team qualitative and quantitative targets.

• High school diploma or equivalent; higher education or relevant certification is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Proficiency in Microsoft Office Suite.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A customer-oriented and patient demeanor.

• Handle customer inquiries via phone, email, and chat.
• Provide accurate product and service information.
• Troubleshoot customer issues and resolve problems efficiently.
• Maintain a high level of customer satisfaction.
• Document all customer interactions in the CRM system.
• De-escalate customer complaints and find effective solutions.
• Follow communication procedures, guidelines, and policies.
• Collaborate with team members and other departments to resolve issues.
• Identify and report trends in customer feedback.
• Contribute to a positive and supportive team environment.

• High school diploma or equivalent; Associate's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone and verbal communication abilities.
• Proficiency in typing and basic computer skills.
• Familiarity with CRM systems and practices is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy in handling customer concerns.
• Ability to work both independently and as part of a team.

• Supervise and manage the day-to-day operations of the customer service team.
• Provide training, coaching, and performance feedback to customer service representatives.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Monitor customer service metrics and KPIs, identifying areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures in customer interactions.
• Assist in the recruitment and onboarding of new customer service staff.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve cross-functional customer issues.
• Contribute to the development and refinement of customer service scripts and knowledge bases.

• High school diploma or equivalent; Bachelor's degree in Business or a related field preferred.
• Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or team lead role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and techniques.
• Experience with customer relationship management (CRM) software.
• Ability to handle stressful situations and de-escalate customer conflicts.
• Proficiency in Microsoft Office Suite.
• Flexible to work in a hybrid model.

• Lead, train, and mentor a team of customer service representatives.
• Monitor team performance and provide regular feedback and coaching.
• Handle complex customer inquiries and escalated issues with professionalism and efficiency.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Ensure timely and accurate resolution of customer complaints.
• Collaborate with other departments to address customer needs and improve overall service delivery.
• Manage scheduling and workload distribution for the customer service team.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to the development of customer service training materials.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or leadership role.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proven ability to lead and motivate a team.
• Strong problem-solving abilities and decision-making skills.
• Proficiency in CRM software and customer service tools.
• Ability to manage multiple priorities in a fast-paced environment.
• A customer-centric approach with a commitment to delivering outstanding service.
• Experience in developing and delivering training programs is a plus.