What Jobs are available for Bahrain Airport Services in Al Muharraq?
Showing 160 Bahrain Airport Services jobs in Al Muharraq
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
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0
Customer Service Supervisor
2020 Al Ghurayfah
BHD45000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and experienced Customer Service Supervisor to lead their customer support team in A'ali, Northern, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership qualities, and have a proven track record in customer service management. This role involves overseeing daily operations, training and motivating a team of customer service representatives, and ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
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1
Customer Service Manager
MH1 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their support team. This role is based at our office in Busaiteen, Muharraq, BH and requires on-site presence to effectively manage and mentor the team. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
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2
Customer Service Representative
3045 Halat Seltah, Muharraq
BHD25000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their expanding team. This role can be performed remotely, offering flexibility and convenience. The primary responsibility is to provide exceptional support to customers, address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator, patient, empathetic, and possesses strong problem-solving skills. This is an excellent opportunity for individuals passionate about helping others and contributing to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to management to help improve services.
- Build and maintain strong customer relationships by providing consistent, high-quality service.
- Follow communication scripts when handling specific topics and adapt as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Proactively seek solutions to customer needs and offer appropriate recommendations.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM systems and helpdesk software.
- Excellent time management and organizational skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and services.
- A positive attitude and a genuine desire to help customers.
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3
Customer Service Manager
23238 Galali
BHD55000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client, a reputable retail organization, is seeking an experienced and dynamic Customer Service Manager to oversee their operations in Sanad, Capital, BH . This role is crucial for ensuring exceptional customer satisfaction and building long-term client relationships. As the Customer Service Manager, you will lead a team of customer service representatives, setting performance standards, providing training, and fostering a culture of excellence. Your primary responsibilities will include managing daily customer service operations, handling escalated customer issues with professionalism and efficiency, and implementing strategies to improve customer retention and loyalty. You will analyze customer feedback and service data to identify trends and areas for improvement, developing and implementing new service policies and procedures. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will be responsible for performance management of the team, including setting KPIs, conducting performance reviews, and motivating staff. Experience in CRM software and customer service management tools is essential. Collaboration with other departments, such as sales and marketing, is key to ensuring a cohesive customer journey. We require a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 5 years of experience in customer service management. Exceptional interpersonal, communication, and conflict-resolution skills are paramount. The ability to train, mentor, and inspire a team is critical. This is an excellent opportunity for a motivated leader to drive customer satisfaction and contribute significantly to the company's success in the Sanad, Capital, BH area.
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4
Customer Service Team Lead
1001 Manama, Capital
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Service Team Lead to manage and motivate a high-performing support team. This hybrid role offers a balance of remote flexibility and in-office collaboration, based in our offices in Manama, Capital, BH . You will be responsible for guiding customer service representatives, ensuring exceptional service delivery, and resolving complex customer issues. Key responsibilities include training and coaching team members, monitoring performance metrics, implementing service improvements, and acting as a point of escalation for customer inquiries. You will also contribute to developing customer service policies and procedures, ensuring alignment with company goals. The ideal candidate will have a proven track record in customer service management, with at least 4 years of experience in a leadership or supervisory role. Strong understanding of customer service best practices, excellent communication and interpersonal skills, and the ability to de-escalate challenging situations are essential. Experience with CRM software and helpdesk ticketing systems is required. A Bachelor's degree in Business Administration or a related field is preferred. You should be passionate about customer satisfaction and possess the leadership qualities to inspire and develop a dedicated team. This is an excellent opportunity to make a significant impact on customer experience and contribute to the success of our client's support operations.
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5
Senior Customer Service Representative
23579 Manama, Capital
BHD40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Representative to join their remote support team. In this vital role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. You will handle a range of issues, from technical troubleshooting to account management, ensuring a positive customer experience across all touchpoints. This position requires outstanding communication skills, a strong problem-solving aptitude, and the ability to remain calm and composed under pressure. As a senior representative, you will also be expected to mentor junior team members and contribute to the improvement of customer service processes.
Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues; processing orders and returns; and escalating complex problems to appropriate departments. You will maintain detailed records of customer interactions and feedback in the CRM system. The ideal candidate will have a deep understanding of customer service best practices and a passion for helping others. You should be proficient in using various customer support software and tools, and possess excellent active listening skills. Experience in conflict resolution and de-escalation techniques is highly valued. This role requires a proactive approach to identifying customer needs and offering solutions.
Qualifications:
This is an excellent opportunity to join a supportive and growing company while working from the convenience of your own home. If you are passionate about delivering outstanding customer service and possess the skills to excel in a remote environment, we encourage you to apply.
Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues; processing orders and returns; and escalating complex problems to appropriate departments. You will maintain detailed records of customer interactions and feedback in the CRM system. The ideal candidate will have a deep understanding of customer service best practices and a passion for helping others. You should be proficient in using various customer support software and tools, and possess excellent active listening skills. Experience in conflict resolution and de-escalation techniques is highly valued. This role requires a proactive approach to identifying customer needs and offering solutions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience in a customer service or helpdesk role.
- Proven experience in handling customer complaints and resolving issues effectively.
- Excellent verbal and written communication skills.
- Strong technical aptitude and ability to troubleshoot common issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time efficiently in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Previous experience in a senior or lead customer service role is a strong advantage.
This is an excellent opportunity to join a supportive and growing company while working from the convenience of your own home. If you are passionate about delivering outstanding customer service and possess the skills to excel in a remote environment, we encourage you to apply.
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6
Lead Customer Service Representative
21212 Arad
BHD45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Customer Service Representative to manage and inspire a team dedicated to providing exceptional support. In this role, you will be the primary point of contact for escalated customer inquiries, resolving complex issues with efficiency and professionalism. You will be responsible for training new team members, developing customer service protocols, and monitoring team performance to ensure high standards are met and exceeded. Your duties will include analyzing customer feedback to identify areas for improvement, implementing strategies to enhance customer satisfaction, and contributing to the overall customer experience strategy. The Lead Customer Service Representative will also be instrumental in handling customer complaints, resolving disputes, and ensuring that all customer interactions are positive and productive. This position requires excellent communication, interpersonal, and problem-solving skills. A strong understanding of customer relationship management (CRM) software and ticketing systems is essential. You will work closely with other departments to ensure a seamless customer journey and advocate for customer needs. This is a hands-on role where you will lead by example, fostering a collaborative and supportive team environment. The ideal candidate will have a passion for helping others and a commitment to delivering outstanding service. Opportunities for career advancement within the company are available for high-performing individuals. The role is located in **Jidhafs, Capital, BH**. We are looking for a motivated individual who can contribute to a culture of service excellence and customer loyalty. This role demands a proactive approach to problem-solving and a keen ability to de-escalate challenging situations. You will be expected to maintain detailed records of customer interactions and resolutions, utilizing our CRM system effectively. Performance metrics will include customer satisfaction scores, resolution times, and first-contact resolution rates. Continuous learning and adaptation to new service tools and techniques will be a key aspect of this role. This is a fantastic opportunity to shape customer interactions and drive satisfaction within a growing organization.
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7
Remote Customer Service Representative
205 BH Galali
BHD30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Service Representative to join their growing, fully remote team. This position is a remote-first role, allowing you to work from anywhere within a compatible time zone. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your responsibilities will include accurately documenting customer interactions, troubleshooting issues, processing orders and returns, and escalating complex problems to the appropriate departments.
Key Responsibilities:
Qualifications:
This fully remote position offers the convenience of working from home while contributing to a vital function within our organization. We provide comprehensive training and support to ensure your success. If you are passionate about helping others and thrive in an independent work environment, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide product and service information, guiding customers through solutions.
- Maintain accurate customer records and update information in the CRM system.
- Process customer orders, returns, and exchanges according to company policies.
- Identify and escalate priority issues to the relevant teams for swift resolution.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company service standards and contribute to a positive customer experience.
- Participate in ongoing training to stay updated on product knowledge and service procedures.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a customer service or client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency with computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
- A positive and resilient demeanor, capable of handling challenging situations.
This fully remote position offers the convenience of working from home while contributing to a vital function within our organization. We provide comprehensive training and support to ensure your success. If you are passionate about helping others and thrive in an independent work environment, we encourage you to apply.
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8
Senior Customer Service Manager
1006 Gudaibiya
BHD70000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Senior Customer Service Manager to lead and develop our customer support team in **Sitra, Capital, BH**. This role is critical in ensuring exceptional customer satisfaction and fostering long-term client relationships. The ideal candidate will have a proven track record in managing customer service operations, developing effective support strategies, and mentoring a high-performing team. You will be responsible for overseeing daily operations, setting performance targets, implementing quality assurance measures, and driving continuous improvement in customer service delivery. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices. Responsibilities include:
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
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