38 Bahrain Airport Services jobs in Muharraq
Customer Service Manager
MH1 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their support team. This role is based at our office in Busaiteen, Muharraq, BH and requires on-site presence to effectively manage and mentor the team. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
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0
Customer Service Representative
3045 Halat Seltah, Muharraq
BHD25000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their expanding team. This role can be performed remotely, offering flexibility and convenience. The primary responsibility is to provide exceptional support to customers, address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator, patient, empathetic, and possesses strong problem-solving skills. This is an excellent opportunity for individuals passionate about helping others and contributing to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to management to help improve services.
- Build and maintain strong customer relationships by providing consistent, high-quality service.
- Follow communication scripts when handling specific topics and adapt as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Proactively seek solutions to customer needs and offer appropriate recommendations.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM systems and helpdesk software.
- Excellent time management and organizational skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and services.
- A positive attitude and a genuine desire to help customers.
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1
Customer Service Representative
003 Muharraq, Muharraq
BHD35000 Annually
WhatJobs
Posted 19 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Muharraq, Muharraq, BH . This hybrid role combines the convenience of remote work with essential in-office presence for team collaboration and training. The Customer Service Representative will be the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. Responsibilities include responding to customer requests via phone, email, and chat in a timely and professional manner. You will be expected to effectively troubleshoot customer problems, provide accurate information about products and services, and escalate complex issues to the appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions is a crucial aspect of this role. The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach. A strong ability to de-escalate tense situations and find mutually agreeable solutions is paramount. You will also contribute to improving customer service processes by identifying trends and providing feedback to management. Training will be provided on company products, services, and systems. This is an excellent opportunity for individuals passionate about helping others and contributing to a positive customer experience in Muharraq, Muharraq, BH .
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2
Customer Service Lead
26155 Muharraq, Muharraq
BHD40000 Annually
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Posted 19 days ago
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Job Description
Our client is seeking a proactive and empathetic Customer Service Lead to join their growing team in Muharraq, Muharraq, BH . This role is critical in ensuring outstanding customer support and guiding a team of dedicated service representatives. The Customer Service Lead will be responsible for managing daily customer service operations, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty. You will coach and mentor customer service representatives, monitor their performance, and provide ongoing training to ensure high service standards are met. Key responsibilities include handling escalated customer inquiries, analyzing customer feedback to identify areas for improvement, and collaborating with other departments to address systemic issues. The ideal candidate will possess exceptional communication and problem-solving skills, a deep understanding of customer service principles, and a proven ability to lead and motivate a team. Experience in a customer-facing role and prior supervisory experience are highly desirable. Familiarity with customer relationship management (CRM) software and call center operations is essential. This hybrid position allows for a blend of in-office collaboration in Muharraq, Muharraq, BH , and remote work flexibility, providing an opportunity to contribute effectively while enjoying a balanced work schedule. If you are passionate about delivering exceptional customer experiences and empowering a service team, we encourage you to apply.
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3
Customer Service & Helpdesk Lead
3333 Muharraq, Muharraq
BHD70000 Annually
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Posted today
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Job Description
Our client is seeking a dynamic and customer-focused Customer Service & Helpdesk Lead to manage their remote support operations. This fully remote position requires a strong leader with exceptional problem-solving skills and a passion for delivering outstanding customer experiences. You will be responsible for overseeing a team of helpdesk professionals, ensuring timely and effective resolution of customer inquiries and technical issues.
Key responsibilities include managing the daily operations of the helpdesk, including ticket assignment, workload distribution, and ensuring adherence to service level agreements (SLAs). You will develop and implement helpdesk procedures and policies to optimize efficiency and customer satisfaction. This involves creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both the team and end-users.
The Lead will be responsible for training, coaching, and mentoring helpdesk staff, fostering a collaborative and high-performing team environment. You will handle escalated customer issues, providing advanced technical support and ensuring prompt and satisfactory resolutions. Performance monitoring of the helpdesk team, including key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, will be essential. You will also analyze helpdesk trends to identify recurring issues and collaborate with relevant departments to implement permanent solutions.
Furthermore, the Customer Service & Helpdesk Lead will contribute to the selection and implementation of helpdesk software and tools. Staying up-to-date with customer service best practices and technology trends will be crucial. This remote role requires excellent communication, leadership, and organizational skills, along with the ability to motivate a distributed team and maintain a high level of service quality. You will be the primary point of contact for complex customer escalations and will ensure a seamless and positive support experience.
Qualifications:
Key responsibilities include managing the daily operations of the helpdesk, including ticket assignment, workload distribution, and ensuring adherence to service level agreements (SLAs). You will develop and implement helpdesk procedures and policies to optimize efficiency and customer satisfaction. This involves creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both the team and end-users.
The Lead will be responsible for training, coaching, and mentoring helpdesk staff, fostering a collaborative and high-performing team environment. You will handle escalated customer issues, providing advanced technical support and ensuring prompt and satisfactory resolutions. Performance monitoring of the helpdesk team, including key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, will be essential. You will also analyze helpdesk trends to identify recurring issues and collaborate with relevant departments to implement permanent solutions.
Furthermore, the Customer Service & Helpdesk Lead will contribute to the selection and implementation of helpdesk software and tools. Staying up-to-date with customer service best practices and technology trends will be crucial. This remote role requires excellent communication, leadership, and organizational skills, along with the ability to motivate a distributed team and maintain a high level of service quality. You will be the primary point of contact for complex customer escalations and will ensure a seamless and positive support experience.
Qualifications:
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- 5+ years of experience in customer service or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing a remote helpdesk team and ensuring SLA compliance.
- Strong understanding of IT support best practices and common technical issues.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to train, mentor, and motivate team members.
- Strong organizational skills and ability to manage multiple priorities effectively in a remote setting.
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4
Customer Service Team Lead
30059 Halat Seltah, Muharraq
BHD50000 annum + bon
WhatJobs
Posted 4 days ago
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Job Description
Our client, a reputable retail organization, is looking for an experienced and dynamic Customer Service Team Lead to manage their support operations in Sanad, Capital, BH . This role requires a leader with a passion for customer satisfaction and the ability to motivate and guide a team of customer service representatives. You will be responsible for overseeing daily operations, ensuring high-quality service delivery, handling escalated customer issues, and implementing strategies to improve customer experience and loyalty. Key responsibilities include coaching and developing team members, monitoring performance metrics, conducting regular team meetings, managing schedules, and ensuring adherence to company policies and procedures. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Experience in a retail customer service environment is highly preferred. You should be adept at using customer relationship management (CRM) systems and other relevant support tools. This position offers a Hybrid working model, balancing the need for team collaboration and in-person oversight with the flexibility of remote work. You will play a vital role in shaping the customer service strategy and fostering a positive and productive team environment. If you are a motivated leader dedicated to delivering exceptional customer experiences and driving team performance, we invite you to apply. The ability to analyze customer feedback and implement actionable improvements is essential. You will be expected to act as a role model for the team, embodying the company's commitment to excellence in customer care. Strong conflict resolution skills and the ability to de-escalate challenging situations are also crucial.
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5
Customer Service Team Lead
01789 Muharraq, Muharraq
BHD35000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking an experienced and motivated Customer Service Team Lead to manage and inspire a dedicated support team. This on-site role is crucial for maintaining exceptional service standards and driving customer satisfaction. The ideal candidate will have a proven background in customer service management, with a strong focus on coaching, performance improvement, and operational efficiency. You will be responsible for overseeing the daily operations of the customer service department, ensuring that all customer inquiries and issues are resolved promptly and effectively.
Key responsibilities include supervising a team of customer service representatives, providing ongoing training, coaching, and performance feedback to ensure adherence to service level agreements and company policies. You will handle escalated customer complaints and complex issues, working to find satisfactory resolutions. Monitoring customer service metrics and key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be essential. You will also be involved in identifying trends in customer feedback and working with other departments to implement process improvements. Developing and maintaining standard operating procedures for the customer service team will be a core duty. Ensuring the team is knowledgeable about products, services, and company policies is paramount.
The successful candidate must possess excellent leadership, communication, and problem-solving skills. A strong understanding of customer service best practices and experience with CRM software are required. The ability to motivate a team and foster a positive work environment is crucial. Qualifications include a high school diploma or equivalent, with a minimum of 4 years of experience in customer service, including at least 2 years in a supervisory or team lead capacity. A bachelor's degree in Business Administration or a related field is a plus. This is an excellent opportunity for a dedicated professional to lead and excel in a customer-centric role at our client's location in **Muharraq, Muharraq, BH**.
Key responsibilities include supervising a team of customer service representatives, providing ongoing training, coaching, and performance feedback to ensure adherence to service level agreements and company policies. You will handle escalated customer complaints and complex issues, working to find satisfactory resolutions. Monitoring customer service metrics and key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be essential. You will also be involved in identifying trends in customer feedback and working with other departments to implement process improvements. Developing and maintaining standard operating procedures for the customer service team will be a core duty. Ensuring the team is knowledgeable about products, services, and company policies is paramount.
The successful candidate must possess excellent leadership, communication, and problem-solving skills. A strong understanding of customer service best practices and experience with CRM software are required. The ability to motivate a team and foster a positive work environment is crucial. Qualifications include a high school diploma or equivalent, with a minimum of 4 years of experience in customer service, including at least 2 years in a supervisory or team lead capacity. A bachelor's degree in Business Administration or a related field is a plus. This is an excellent opportunity for a dedicated professional to lead and excel in a customer-centric role at our client's location in **Muharraq, Muharraq, BH**.
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6
Customer Service Team Lead
102 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Customer Service Team Lead to guide their customer support operations. This hybrid role requires a blend of on-site presence at our Busaiteen, Muharraq, BH office and remote work flexibility. You will be responsible for leading, training, and motivating a team of customer service representatives to deliver exceptional support to our clients. Key duties include overseeing daily operations, managing agent schedules, and ensuring adherence to service level agreements (SLAs). You will handle escalated customer inquiries, resolve complex issues, and identify opportunities for service improvement. This role involves coaching team members on product knowledge, communication skills, and effective problem-solving techniques. You will monitor key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates, providing regular feedback and performance evaluations. Collaboration with other departments, including sales and technical support, will be essential to ensure a seamless customer experience. You will also contribute to developing and updating customer service policies and procedures, and training materials. The ideal candidate possesses a Bachelor's degree or equivalent experience, with at least 3 years of experience in customer service, including experience in a supervisory or lead role. Excellent interpersonal, communication, and leadership skills are paramount. A strong understanding of customer service best practices, CRM software, and ticketing systems is required. You should be adept at conflict resolution and possess a patient, customer-centric approach. The ability to work effectively in both a team environment and independently, adapting to changing priorities, is crucial. We are looking for an individual who is passionate about customer satisfaction and committed to fostering a positive and productive team dynamic.
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7
Customer Service Specialist (Bilingual)
201 Busaiteen, Muharraq
BHD1800 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Specialist to join their vibrant team in Busaiteen, Muharraq, BH . This role is integral to ensuring exceptional customer satisfaction by providing prompt, accurate, and friendly support. The ideal candidate will be a strong communicator, proficient in both English and Arabic, with a passion for helping others. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services via phone, email, and chat. Responsibilities include managing customer accounts, processing orders, troubleshooting technical problems, and escalating complex cases to appropriate departments. The ability to maintain a positive attitude, even in challenging situations, is crucial. This hybrid role offers the flexibility of working some days remotely and some days in our Busaiteen, Muharraq, BH office, allowing for a great work-life balance. You will be responsible for documenting customer interactions accurately in our CRM system and contributing to the continuous improvement of customer service processes. Strong problem-solving skills and the capacity to quickly learn and retain product knowledge are essential. We are looking for individuals who are reliable, detail-oriented, and committed to delivering outstanding service. This is an excellent opportunity to join a growing company and develop your career in customer service. You will be part of a supportive team environment where your contributions are valued. The role requires excellent active listening skills to fully understand customer needs and concerns. You must be able to communicate solutions clearly and effectively, ensuring customer understanding and satisfaction. Proactive engagement and follow-up are key aspects of this position to ensure all customer issues are fully resolved.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide solutions via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues with empathy and professionalism.
- Provide accurate information about products, services, and policies.
- Process customer orders, forms, applications, and requests.
- Troubleshoot and resolve technical issues for customers.
- Escalate complex issues to senior staff or other departments when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer service processes and customer experience.
- Contribute to team goals and uphold company service standards.
- Build and maintain strong relationships with customers.
- Fluency in both English and Arabic (written and spoken).
- Previous experience in a customer service role is preferred.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A patient, empathetic, and professional demeanor.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; Associate's degree is a plus.
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8
Senior Customer Service Manager
1009 Muharraq, Muharraq
BHD70000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Service Manager to lead and optimize their customer support operations in Muharraq, Muharraq, BH . This hybrid role requires a leader dedicated to delivering exceptional customer experiences, managing a high-performing support team, and implementing efficient service processes. You will be responsible for overseeing all aspects of customer service, including handling complex inquiries, resolving escalated issues, training and mentoring service representatives, and analyzing customer feedback to identify areas for improvement. Key duties include developing and implementing customer service policies and procedures, setting service level agreements (SLAs), managing staff schedules and performance, utilizing CRM and support software effectively, and collaborating with other departments to ensure a seamless customer journey. The ideal candidate will have a strong background in customer service management, excellent leadership and interpersonal skills, and a passion for customer satisfaction. Proven ability to motivate teams, troubleshoot problems, and drive continuous improvement is essential. Experience with customer relationship management (CRM) systems and support ticketing platforms is required. If you are a dedicated customer advocate looking to make a significant impact on service quality and team development within a dynamic organization, this is an exciting opportunity. We offer a collaborative work environment and the chance to shape positive customer interactions.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the customer service team to deliver exceptional support.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer interactions to ensure quality and efficiency.
- Handle and resolve escalated customer complaints and issues.
- Train, coach, and mentor customer service representatives.
- Set and track key performance indicators (KPIs) for the service team.
- Utilize CRM and support software to manage customer interactions.
- Collaborate with other departments to improve the overall customer experience.
- Gather customer feedback and identify areas for service improvement.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a management or supervisory role.
- Proven track record of improving customer satisfaction metrics.
- Strong leadership, coaching, and team management skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support ticketing systems.
- Strong communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.
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