22 Bahrain Airport Services jobs in Muharraq
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Customer Service Lead
Posted 4 days ago
Job Viewed
Job Description
Customer Service Supervisor
Posted 13 days ago
Job Viewed
Job Description
Key Responsibilities:
- Supervise and coordinate the daily activities of the customer service team.
- Provide training, coaching, and performance feedback to team members.
- Handle escalated customer inquiries and complaints, resolving them efficiently and effectively.
- Monitor customer service metrics and implement strategies to improve key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Develop and update customer service procedures and policies.
- Ensure adherence to service level agreements (SLAs).
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Maintain a high level of product knowledge to effectively support customers and the team.
- Conduct regular team meetings to discuss performance, share updates, and address concerns.
- Recruit, onboard, and train new customer service representatives.
- Foster a positive and supportive team environment.
- Analyze customer feedback and trends to identify areas for improvement.
- Generate reports on team performance and customer service activities.
- Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Ability to motivate and lead a team effectively.
- Proficiency in customer relationship management (CRM) software and helpdesk tools.
- Experience with remote team management is a significant advantage.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent; a college degree is preferred.
- Adaptability and resilience in handling challenging customer interactions.
- A commitment to providing outstanding customer service.
Graphic Designer & Customer Service
Posted 1 day ago
Job Viewed
Job Description
Overview
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Moreover, they will support with other tasks like sales and customer service.
Responsibilities- Collaborate with the team to ensure consistency of designs across various media outlets
- Create compelling and effective logos, designs, print and digital media
- Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends
- Bachelor's degree in Graphic Design or related field
- 2-4 years of experience in graphic design
- Proficient in Adobe Creative Suite
- Strong communication, conceptual thinking, typography skills and design skills
- Portfolio of work
Remote Customer Service Lead
Posted 4 days ago
Job Viewed
Job Description
Customer Service Team Lead
Posted 5 days ago
Job Viewed
Job Description
Key responsibilities include training and mentoring customer service representatives, monitoring team performance, implementing quality assurance measures, and handling escalated customer complaints. You will also be involved in developing and refining customer service protocols, analyzing customer feedback, and contributing to strategies aimed at improving customer loyalty and retention. This role requires excellent communication, interpersonal, and problem-solving skills. Proficiency with CRM software and standard office applications is essential. A proven track record in customer service management and a commitment to delivering exceptional customer experiences are required. This is a fantastic opportunity to step into a leadership role and make a tangible impact on customer satisfaction and team success. The team operates within the Muharraq, Muharraq, BH area, with a hybrid work arrangement.
Customer Service Team Lead
Posted 10 days ago
Job Viewed
Job Description
As a Customer Service Team Lead, you will be responsible for guiding, motivating, and supervising a team of customer service representatives. Your primary goal will be to ensure the delivery of exceptional customer support, resolve complex customer issues, and enhance overall customer satisfaction. You will monitor team performance, track key metrics such as response times and resolution rates, and provide regular feedback and coaching to your team members. This role involves handling escalated customer inquiries, resolving complaints, and identifying trends to proactively address potential issues. You will collaborate with other departments, such as sales and product development, to relay customer feedback and contribute to service improvements. Developing and implementing customer service policies and procedures, and ensuring their consistent application, will be part of your duties. Training new team members and conducting ongoing training sessions to maintain high service standards are also essential responsibilities. The Team Lead will play a key role in fostering a positive and productive team environment.
The ideal candidate will have a proven track record of at least 3 years in a customer service role, with at least 1 year in a supervisory or team lead capacity. Experience in the e-commerce or retail sector is highly desirable. Excellent communication, interpersonal, and problem-solving skills are essential. You should possess strong leadership qualities, with the ability to motivate and inspire a team. Proficiency in using customer relationship management (CRM) software and other customer service tools is required. A deep understanding of customer service best practices and a passion for delivering outstanding customer experiences are paramount. The ability to manage time effectively, multitask, and work efficiently in both an office and remote setting is crucial for this hybrid position. You should be adaptable, resilient, and committed to achieving team goals. Join our dedicated team and help us redefine customer excellence in Busaiteen, Muharraq, BH .
Be The First To Know
About the latest Bahrain airport services Jobs in Muharraq !
Customer Service Team Lead
Posted 14 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, train, and motivate a team of customer service representatives to achieve service excellence.
- Oversee daily operations, ensuring efficient workflow and adherence to service level agreements.
- Handle and resolve complex customer inquiries and complaints escalated by the team.
- Monitor customer interactions and provide constructive feedback to team members.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure team members are knowledgeable about products/services and company policies.
- Manage team schedules, workload distribution, and performance evaluations.
- Collaborate with other departments to address customer needs and improve overall service delivery.
- Maintain a positive and supportive team environment.
- Report on team performance and key customer service metrics to management.
Proven experience in a customer service role, with at least one year in a leadership or supervisory capacity, is essential. Excellent interpersonal, communication, and problem-solving skills are required. A strong understanding of customer relationship management (CRM) systems and customer service principles is crucial. The ability to motivate and guide a team effectively is paramount. This position is based in **Muharraq, Muharraq, BH**, and is vital to our client's commitment to outstanding customer care.
Customer Service Team Lead
Posted 14 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, train, and mentor a team of customer service representatives to achieve performance goals.
- Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer issues, providing timely and effective solutions.
- Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
- Collaborate with other departments to resolve customer issues and improve overall customer journey.
- Conduct regular team meetings to discuss performance, share updates, and provide feedback.
- Identify training needs and conduct ongoing coaching sessions for team members.
- Manage scheduling and workload distribution for the customer service team.
- Contribute to the continuous improvement of customer service processes and tools.
- Ensure adherence to company standards and brand values in all customer interactions.
The ideal candidate will possess a minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead capacity. Excellent communication, interpersonal, and leadership skills are essential. A strong understanding of customer service principles and best practices is required. Proficiency in CRM software and other customer support tools is highly desirable. The ability to motivate and inspire a team, resolve conflicts, and make sound decisions under pressure is crucial. If you are a customer-focused leader passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity in Muharraq, Muharraq, BH .
Senior Customer Service Lead
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, train, and mentor a team of remote customer service representatives.
- Monitor team performance and provide regular feedback and coaching.
- Develop and implement customer service policies and procedures to enhance efficiency and satisfaction.
- Handle escalated customer issues and resolve complex problems with professionalism and empathy.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Collaborate with other departments to address customer needs and improve product/service offerings.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Maintain a thorough understanding of our client's products and services.
- Contribute to the development of customer support knowledge base and training materials.
- Foster a positive and supportive team environment, promoting best practices in customer service.
We are seeking a proactive, organized, and customer-focused individual with excellent communication and problem-solving skills. The ability to lead and motivate a remote team is crucial. This is an excellent opportunity to take on a leadership role within a dynamic company and contribute to its continued success. Join our client and help shape outstanding customer experiences.