38 Bahrain Airport Services jobs in Muharraq
Customer Service Manager
Posted 3 days ago
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Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Customer Service Representative
Posted 4 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to management to help improve services.
- Build and maintain strong customer relationships by providing consistent, high-quality service.
- Follow communication scripts when handling specific topics and adapt as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Proactively seek solutions to customer needs and offer appropriate recommendations.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM systems and helpdesk software.
- Excellent time management and organizational skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and services.
- A positive attitude and a genuine desire to help customers.
Customer Service Representative
Posted 19 days ago
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Customer Service Lead
Posted 19 days ago
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Customer Service & Helpdesk Lead
Posted today
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Key responsibilities include managing the daily operations of the helpdesk, including ticket assignment, workload distribution, and ensuring adherence to service level agreements (SLAs). You will develop and implement helpdesk procedures and policies to optimize efficiency and customer satisfaction. This involves creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both the team and end-users.
The Lead will be responsible for training, coaching, and mentoring helpdesk staff, fostering a collaborative and high-performing team environment. You will handle escalated customer issues, providing advanced technical support and ensuring prompt and satisfactory resolutions. Performance monitoring of the helpdesk team, including key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, will be essential. You will also analyze helpdesk trends to identify recurring issues and collaborate with relevant departments to implement permanent solutions.
Furthermore, the Customer Service & Helpdesk Lead will contribute to the selection and implementation of helpdesk software and tools. Staying up-to-date with customer service best practices and technology trends will be crucial. This remote role requires excellent communication, leadership, and organizational skills, along with the ability to motivate a distributed team and maintain a high level of service quality. You will be the primary point of contact for complex customer escalations and will ensure a seamless and positive support experience.
Qualifications:
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- 5+ years of experience in customer service or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing a remote helpdesk team and ensuring SLA compliance.
- Strong understanding of IT support best practices and common technical issues.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to train, mentor, and motivate team members.
- Strong organizational skills and ability to manage multiple priorities effectively in a remote setting.
Customer Service Team Lead
Posted 4 days ago
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Customer Service Team Lead
Posted 5 days ago
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Job Description
Key responsibilities include supervising a team of customer service representatives, providing ongoing training, coaching, and performance feedback to ensure adherence to service level agreements and company policies. You will handle escalated customer complaints and complex issues, working to find satisfactory resolutions. Monitoring customer service metrics and key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be essential. You will also be involved in identifying trends in customer feedback and working with other departments to implement process improvements. Developing and maintaining standard operating procedures for the customer service team will be a core duty. Ensuring the team is knowledgeable about products, services, and company policies is paramount.
The successful candidate must possess excellent leadership, communication, and problem-solving skills. A strong understanding of customer service best practices and experience with CRM software are required. The ability to motivate a team and foster a positive work environment is crucial. Qualifications include a high school diploma or equivalent, with a minimum of 4 years of experience in customer service, including at least 2 years in a supervisory or team lead capacity. A bachelor's degree in Business Administration or a related field is a plus. This is an excellent opportunity for a dedicated professional to lead and excel in a customer-centric role at our client's location in **Muharraq, Muharraq, BH**.
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Customer Service Team Lead
Posted 11 days ago
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Customer Service Specialist (Bilingual)
Posted 14 days ago
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Key Responsibilities:
- Respond to customer inquiries and provide solutions via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues with empathy and professionalism.
- Provide accurate information about products, services, and policies.
- Process customer orders, forms, applications, and requests.
- Troubleshoot and resolve technical issues for customers.
- Escalate complex issues to senior staff or other departments when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer service processes and customer experience.
- Contribute to team goals and uphold company service standards.
- Build and maintain strong relationships with customers.
- Fluency in both English and Arabic (written and spoken).
- Previous experience in a customer service role is preferred.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A patient, empathetic, and professional demeanor.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; Associate's degree is a plus.
Senior Customer Service Manager
Posted 16 days ago
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Job Description
Key Responsibilities:
- Lead and manage the customer service team to deliver exceptional support.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer interactions to ensure quality and efficiency.
- Handle and resolve escalated customer complaints and issues.
- Train, coach, and mentor customer service representatives.
- Set and track key performance indicators (KPIs) for the service team.
- Utilize CRM and support software to manage customer interactions.
- Collaborate with other departments to improve the overall customer experience.
- Gather customer feedback and identify areas for service improvement.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a management or supervisory role.
- Proven track record of improving customer satisfaction metrics.
- Strong leadership, coaching, and team management skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support ticketing systems.
- Strong communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.