4 Bahrain Airport Services jobs in Muharraq
Customer Service & Support Specialist
112 Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Support Specialist to join their team. This hybrid role provides a flexible work environment, balancing remote duties with essential in-office collaboration and customer interaction. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service across various communication channels. The ideal candidate will possess strong communication skills, a patient demeanor, and a genuine passion for helping customers. You will work to ensure customer satisfaction, maintain high service standards, and contribute to a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex problems to appropriate departments for resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and suggest appropriate solutions or services.
- Proactively identify trends in customer inquiries and feedback to suggest service improvements.
- Maintain a high level of product knowledge and understanding of company procedures.
- Contribute to team goals and objectives.
- Provide feedback to management on customer satisfaction and areas for improvement.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Ability to multitask and manage time effectively in a dynamic environment.
- A patient and empathetic approach to customer interactions.
- Ability to work collaboratively in a hybrid team setting.
- Basic computer proficiency.
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Customer Service & Helpdesk Team Lead (Remote)
465 Muharraq, Muharraq
BHD55000 Annually
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Posted 5 days ago
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Job Description
Our client is actively seeking an experienced and motivated Customer Service & Helpdesk Team Lead to manage their support operations in a fully remote capacity. This leadership role is crucial for ensuring outstanding customer support and efficient issue resolution. You will lead a team of customer service representatives and helpdesk technicians, providing guidance, training, and performance management to ensure high service levels. Key responsibilities include overseeing daily support operations, managing ticket queues, prioritizing and escalating complex issues, and developing and implementing improved support processes and protocols. You will also be responsible for monitoring team performance, generating reports on key customer service metrics, and identifying trends to drive service improvements. The ideal candidate will have a proven track record in customer service and/or IT helpdesk environments, with at least 4 years of experience, including 2 years in a supervisory or team lead role. Excellent communication, problem-solving, and conflict resolution skills are essential. Strong knowledge of customer support software and ticketing systems (e.g., Zendesk, ServiceNow) is required. Proficiency in remote collaboration tools and a strong understanding of IT best practices are also necessary. This is a remote-first position, offering the flexibility to work from anywhere, with a focus on asynchronous communication and effective digital collaboration. A Bachelor's degree in a related field is preferred, but equivalent work experience will be considered. You should possess strong leadership qualities, the ability to motivate and inspire a team, and a commitment to delivering exceptional customer experiences. The successful candidate will be adept at handling challenging customer interactions and driving continuous improvement within the support function. This is an excellent opportunity for a seasoned customer service professional to take on a leadership role within a growing organization. Our client values individuals who are proactive, detail-oriented, and dedicated to exceeding customer expectations.
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1
Senior Remote Customer Service & Technical Support Specialist
30301 Muharraq, Muharraq
BHD55000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for a dedicated and technically proficient Senior Customer Service & Technical Support Specialist to join their fully remote team. This role is crucial in providing exceptional support to our client's diverse customer base, addressing inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will be the primary point of contact for customers experiencing technical difficulties with our client's products or services, offering timely and effective solutions.
Responsibilities include managing incoming support requests via phone, email, and chat, diagnosing complex technical problems, and guiding customers through step-by-step solutions. You will maintain detailed records of customer interactions, issues, and resolutions within the CRM system. This role requires a strong understanding of the client's product suite and the ability to explain technical concepts clearly and concisely to users of varying technical expertise. You will also contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and support documentation. Collaboration with the product development and engineering teams is important to relay customer feedback and identify areas for product improvement. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. You should be patient, empathetic, and committed to providing outstanding customer experiences. Proficiency in using helpdesk software and remote support tools is essential.
Qualifications: Bachelor's degree in a relevant field or equivalent practical experience. Minimum of 4 years of experience in customer service and technical support, with at least 2 years in a senior or lead capacity. Proven ability to troubleshoot and resolve technical issues across various platforms. Excellent communication, interpersonal, and customer de-escalation skills. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Ability to work independently, manage time effectively, and meet performance metrics in a remote environment. Strong technical aptitude and a willingness to learn new technologies quickly. If you are a customer-focused individual with a passion for technology and problem-solving, and you thrive in a remote work setting, we encourage you to apply for this role supporting customers potentially from **Muharraq, Muharraq, BH**.
Responsibilities include managing incoming support requests via phone, email, and chat, diagnosing complex technical problems, and guiding customers through step-by-step solutions. You will maintain detailed records of customer interactions, issues, and resolutions within the CRM system. This role requires a strong understanding of the client's product suite and the ability to explain technical concepts clearly and concisely to users of varying technical expertise. You will also contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and support documentation. Collaboration with the product development and engineering teams is important to relay customer feedback and identify areas for product improvement. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. You should be patient, empathetic, and committed to providing outstanding customer experiences. Proficiency in using helpdesk software and remote support tools is essential.
Qualifications: Bachelor's degree in a relevant field or equivalent practical experience. Minimum of 4 years of experience in customer service and technical support, with at least 2 years in a senior or lead capacity. Proven ability to troubleshoot and resolve technical issues across various platforms. Excellent communication, interpersonal, and customer de-escalation skills. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Ability to work independently, manage time effectively, and meet performance metrics in a remote environment. Strong technical aptitude and a willingness to learn new technologies quickly. If you are a customer-focused individual with a passion for technology and problem-solving, and you thrive in a remote work setting, we encourage you to apply for this role supporting customers potentially from **Muharraq, Muharraq, BH**.
This advertiser has chosen not to accept applicants from your region.
2
Airport Operations Specialist
BH13 133 Muharraq, Muharraq
BHD50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and vigilant Airport Operations Specialist to join our aviation team based at Muharraq, Muharraq, BH . This critical role ensures the smooth and safe functioning of airport operations, coordinating various activities to maintain efficiency and adherence to international aviation standards. You will work closely with diverse airport stakeholders, including airline representatives, ground handling services, air traffic control, and security personnel. This is an on-site position requiring flexibility to work various shifts.
Key Responsibilities:
Qualifications:
This role is exclusively based at the airport in Muharraq, Muharraq, BH . Our client is committed to maintaining the highest standards of aviation safety and operational excellence. Join our team and contribute to the seamless functioning of a vital transportation hub.
Key Responsibilities:
- Monitor and manage daily airport operations, ensuring adherence to schedules and operational procedures.
- Coordinate aircraft turnarounds, including baggage handling, fueling, and catering services.
- Liaise with air traffic control, airlines, and ground handling agents to manage flight movements and operational flow.
- Respond to and manage operational disruptions, emergencies, and incidents effectively.
- Ensure compliance with all local and international aviation regulations, safety standards, and security protocols.
- Conduct regular inspections of airport facilities and equipment to ensure they are operational and well-maintained.
- Prepare and distribute operational reports, including flight statistics and incident logs.
- Manage gate assignments and optimize resource allocation.
- Support the implementation of new operational procedures and technologies.
- Act as a key point of contact for airlines and other airport stakeholders during operational hours.
- Assist in developing and executing contingency plans for various operational scenarios.
- Maintain a strong focus on safety, security, and efficiency in all operational aspects.
Qualifications:
- Bachelor's degree in Aviation Management, Logistics, Business Administration, or a related field.
- Minimum of 3 years of experience in airport operations, airline operations, or a related aviation field.
- Thorough understanding of airport operational procedures, air traffic control principles, and IATA regulations.
- Excellent communication, coordination, and interpersonal skills.
- Ability to work effectively under pressure and make critical decisions in time-sensitive situations.
- Proficiency in using airport operations management systems and relevant software.
- Willingness to work flexible shifts, including nights, weekends, and holidays.
- Strong problem-solving skills and a proactive approach to operational challenges.
- Knowledge of aviation safety and security standards.
- Ability to obtain necessary airport security clearances.
This role is exclusively based at the airport in Muharraq, Muharraq, BH . Our client is committed to maintaining the highest standards of aviation safety and operational excellence. Join our team and contribute to the seamless functioning of a vital transportation hub.
This advertiser has chosen not to accept applicants from your region.
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