3 Branch Management jobs in Manama
Branch Manager
Manama, Capital
Bahrain Financing Company
Posted today
Job Viewed
Job Description
**MAIN OBJECTIVES**:
The Branch Manager will be responsible for achieving sales target, providing customer service and ensuring all operational policies and procedures are followed. The Branch Manager is responsible to provide foreign exchange services including remittances, travelers’ cheques and foreign banknotes services to BFC customers, maintaining a high standard of customer service and ensuring company procedures and controls are followed at all times. In addition, the role will show leadership to support the staff within the branch to assist in their training, knowledge transfer and personal development.
**Financial Responsibility**:
- Ensure that the Branch Monthly, Quarterly and Annual Sales targets are achieved in accordance with the Company Business Plan.
- Ensure the implementation of appropriate action plans where sales targets are not being achieved.
- Manage the end of day cashier balancing of the branch.
- Effectively manage the branch’s FX and cash stocks to ensure there is sufficient cash available for the customers transacting in the branch.
- Ensure the maximum amount of BD is sent for cash collection on a daily basis.
- Carry out routine checks on all tills to ensure the system and physical cash amounts tally.
- Ensure any discrepancies on the tills are immediately reported for internal audit to investigate.
**Customer Focus**:
- Ensure that excellent customer relationships are built and maintained with all appropriate levels within the Branch.
- Ensure that the team delivers best in class customer service for the initial transaction of any subsequent follow up regarding a query.
- Spend time in the lobby meeting the customers and listening to their feedback and assisting with advice on their transactions.
- Take the lead in resolving customer complaints and issues and showing the other staff how customer service should be defined.
- Visit local businesses with the Zonal Manager to encourage new customer to come to the branch.
- Ensure all feedback from the customers is fed to the Zonal Manager.
- Identify ways of improving the branch efficiency and services delivered.
**Operational Excellence**:
- Ensure full controls are in place to maintain proper and appropriate conduct of business practices by fully implementing the Branch procedures, policies, and control processes.
- Where issues are identified with policies and procedures, comments should be fed to the Zonal Manager with suggested amendments.
- Ensure POS processing systems are accurate with payment and customer data to ensure payment queries are kept to a minimum.
- Ensure day-to-day compliance with the Company’s own internal AML policies and procedures.
- Provide advice and guidance to branch staff on customer due diligence requirements and lead the team in resolving Audit comments related to Compliance.
- Monitor and assess quality of retail customer KYC documentation, raise any concerns to the Compliance Department and ensure that the KYCs related documents collected are uploaded in Fossil daily and kept in order.
- Regular on job training on existing and new branch staff on Compliance and AML policies and procedures.
- Manage the staff roster to ensure that all services are available at all times in the branch and appropriate handover takes place between staff who are off the following day for rest or leave.
- Ensure that staffing is arranged to meet the customer demand and ensure the resources are used effectively.
- Ensure proper handover is taken and all logins are deactivated, and tills are closed before the Sales Consultant or Assistant Branch Manager proceeds on leave.
**People Management**:
- Manage branch staff in accordance with Company policies and procedures.
- Monitor staff performance and ensure that training and development needs are identified, planned and carried out to ensure that Sales Consultants continually develop and achieve their full potential.
- Coordinate with Zonal Manager to develop manpower plan and ensure proper staffing levels.
- Act as a key resource and liaison to other functional areas of the Company’s business, building productive cross-functional relationships.
- Manage relationships with key internal and external people. Maintain excellent relationships with all Departments or Functions to ensure that all improvement opportunities are identified and implemented in an efficient and effective manner.
- Ensure effective communication between Head Office and Branch.
- Contribute to an environment of teamwork within the Branch.
**1.** **EDUCATION & TRAINING**
University Education
**Technical Skills**:
- Good reading, writing and arithmetic skills required
- Fluent in English and preferably Arabic
- Strong customer service skills
- Excellent communicator
- Basic PC skills (intermediate knowledge in MS Office)
- High attention to detail
- Strict work ethics
- Well presented
- Self-motivated with high levels of drive and energy
- Excellent organization and negotiation skills
The Branch Manager will be responsible for achieving sales target, providing customer service and ensuring all operational policies and procedures are followed. The Branch Manager is responsible to provide foreign exchange services including remittances, travelers’ cheques and foreign banknotes services to BFC customers, maintaining a high standard of customer service and ensuring company procedures and controls are followed at all times. In addition, the role will show leadership to support the staff within the branch to assist in their training, knowledge transfer and personal development.
**Financial Responsibility**:
- Ensure that the Branch Monthly, Quarterly and Annual Sales targets are achieved in accordance with the Company Business Plan.
- Ensure the implementation of appropriate action plans where sales targets are not being achieved.
- Manage the end of day cashier balancing of the branch.
- Effectively manage the branch’s FX and cash stocks to ensure there is sufficient cash available for the customers transacting in the branch.
- Ensure the maximum amount of BD is sent for cash collection on a daily basis.
- Carry out routine checks on all tills to ensure the system and physical cash amounts tally.
- Ensure any discrepancies on the tills are immediately reported for internal audit to investigate.
**Customer Focus**:
- Ensure that excellent customer relationships are built and maintained with all appropriate levels within the Branch.
- Ensure that the team delivers best in class customer service for the initial transaction of any subsequent follow up regarding a query.
- Spend time in the lobby meeting the customers and listening to their feedback and assisting with advice on their transactions.
- Take the lead in resolving customer complaints and issues and showing the other staff how customer service should be defined.
- Visit local businesses with the Zonal Manager to encourage new customer to come to the branch.
- Ensure all feedback from the customers is fed to the Zonal Manager.
- Identify ways of improving the branch efficiency and services delivered.
**Operational Excellence**:
- Ensure full controls are in place to maintain proper and appropriate conduct of business practices by fully implementing the Branch procedures, policies, and control processes.
- Where issues are identified with policies and procedures, comments should be fed to the Zonal Manager with suggested amendments.
- Ensure POS processing systems are accurate with payment and customer data to ensure payment queries are kept to a minimum.
- Ensure day-to-day compliance with the Company’s own internal AML policies and procedures.
- Provide advice and guidance to branch staff on customer due diligence requirements and lead the team in resolving Audit comments related to Compliance.
- Monitor and assess quality of retail customer KYC documentation, raise any concerns to the Compliance Department and ensure that the KYCs related documents collected are uploaded in Fossil daily and kept in order.
- Regular on job training on existing and new branch staff on Compliance and AML policies and procedures.
- Manage the staff roster to ensure that all services are available at all times in the branch and appropriate handover takes place between staff who are off the following day for rest or leave.
- Ensure that staffing is arranged to meet the customer demand and ensure the resources are used effectively.
- Ensure proper handover is taken and all logins are deactivated, and tills are closed before the Sales Consultant or Assistant Branch Manager proceeds on leave.
**People Management**:
- Manage branch staff in accordance with Company policies and procedures.
- Monitor staff performance and ensure that training and development needs are identified, planned and carried out to ensure that Sales Consultants continually develop and achieve their full potential.
- Coordinate with Zonal Manager to develop manpower plan and ensure proper staffing levels.
- Act as a key resource and liaison to other functional areas of the Company’s business, building productive cross-functional relationships.
- Manage relationships with key internal and external people. Maintain excellent relationships with all Departments or Functions to ensure that all improvement opportunities are identified and implemented in an efficient and effective manner.
- Ensure effective communication between Head Office and Branch.
- Contribute to an environment of teamwork within the Branch.
**1.** **EDUCATION & TRAINING**
University Education
**Technical Skills**:
- Good reading, writing and arithmetic skills required
- Fluent in English and preferably Arabic
- Strong customer service skills
- Excellent communicator
- Basic PC skills (intermediate knowledge in MS Office)
- High attention to detail
- Strict work ethics
- Well presented
- Self-motivated with high levels of drive and energy
- Excellent organization and negotiation skills
This advertiser has chosen not to accept applicants from your region.
0
Sales and Branch Manager
Manama, Capital
Lalabella
Posted today
Job Viewed
Job Description
Work in our sales system and make reciepts, sales for shop stuff.
- Coordinate to deliver the company orders in time and do the admin part.
- Ensure the quality of work in shop and orders before leaving shop to the customers.
- Ensure that our florists do the orders for customers in the right way and time without complains.
Furthermore, you should handle the corporate orders as well and follow up the work related to them and report to the GM.
**Terms**:
- 10 or 11 hours duty.
- Health insurance provided by the company.
- 2 years contract.
- Must be transferred to our company visa.
- 1 day off weekly.
**Job Type**: Contract
Contract length: 24 months
- Coordinate to deliver the company orders in time and do the admin part.
- Ensure the quality of work in shop and orders before leaving shop to the customers.
- Ensure that our florists do the orders for customers in the right way and time without complains.
Furthermore, you should handle the corporate orders as well and follow up the work related to them and report to the GM.
**Terms**:
- 10 or 11 hours duty.
- Health insurance provided by the company.
- 2 years contract.
- Must be transferred to our company visa.
- 1 day off weekly.
**Job Type**: Contract
Contract length: 24 months
This advertiser has chosen not to accept applicants from your region.
1
Relationship Manager-Branch banking
Manama, Capital
Z Global
Posted 19 days ago
Job Viewed
Job Description
Bahraini Nationals
The role holder is responsible for delivering the assigned sales target and support the branch over all in achieving the assigned growth target through sales to new and existing customers by ensuring current customers have the right products and services. The role holder is also responsible to identifying new markets and customer leads and pitching prospective customers. The role holder performs duties including but not limited to monitoring competition, maintaining good customer relations, and pursuing new sales opportunities.
Moreover, the job holder is responsible to ensure all controls and compliance are in place.
Responsibilities
- Source and develop new clients by applying disciplined sales process and demonstrating comprehensive knowledge of product range. Enhance exiting Branch Banking relationships and provide professional quality customer service.
- Meet with clients, analyze their needs, provide advice and sell relevant products or services as appropriate.
- Deliver the assigned target through new and existing to bank customer.
- Communicates and meets with clients / prospects on a pro-active basis and responds to their inquiries and requests in a timely and accurate manner to ensure high level of customer service.
- Assists in maintaining effective relationships with new and existing clients to repeat business opportunities, referrals and lead generation for target completion of the Branch.
- Drafts sales reports to be submitted to the Branch Manager and receives feedback from Lead - Sales Growth to be incorporated prior submitting to Branch Manager.
- Communicates with the existing customers to notify them on the current promotions and offers, which will enhance the sales of the assigned branch.
- Approaches existing and new customers in and out of branch to achieve individual and branch sales target.
- Conducts cold calling, telephonic and field visits to existing and new customers for business conversion.
- Identifies and understands the needs of the customers and provides necessary advice on financial solutions based on their needs.
- Provides assistance and support to new and existing staffs in cross selling techniques-based products, within and outside the branch.
- Documents and maintains all records of sales activities and provides updates as per requirement.
- Ensures completeness and compliance of all documentation for new and existing customers to protect company and client interests.
- Stays on top of the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an ongoing basis and submits the findings to the Lead - Sales Growth.
- Follows up with customers to obtain all expired or missing documents or unmet conditions.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Bachelor's degree in Business Administration, Management, Banking or any related discipline is mandatory
- 3- 5 Years of experience-Minimum 3 years of experience in a Bank in Sales
- Strong knowledge of SME market in Bahrain.
Strong knowledge of Central Bank of Bahrain rules and regulations.
Strong knowledge of all Banking products and services. - Fluency in English and Arabic
This advertiser has chosen not to accept applicants from your region.
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