74 Branch Manager jobs in Manama

Bahraini Nationals

The role holder is responsible for delivering the assigned sales target and support the branch over all in achieving the assigned growth target through sales to new and existing customers by ensuring current customers have the right products and services. The role holder is also responsible to identifying new markets and customer leads and pitching prospective customers. The role holder performs duties including but not limited to monitoring competition, maintaining good customer relations, and pursuing new sales opportunities.
Moreover, the job holder is responsible to ensure all controls and compliance are in place.

Responsibilities

• Source and develop new clients by applying disciplined sales process and demonstrating comprehensive knowledge of product range. Enhance exiting Branch Banking relationships and provide professional quality customer service.
• Meet with clients, analyze their needs, provide advice and sell relevant products or services as appropriate.
• Deliver the assigned target through new and existing to bank customer.
• Communicates and meets with clients / prospects on a pro-active basis and responds to their inquiries and requests in a timely and accurate manner to ensure high level of customer service.
• Assists in maintaining effective relationships with new and existing clients to repeat business opportunities, referrals and lead generation for target completion of the Branch.
• Drafts sales reports to be submitted to the Branch Manager and receives feedback from Lead - Sales Growth to be incorporated prior submitting to Branch Manager.
• Communicates with the existing customers to notify them on the current promotions and offers, which will enhance the sales of the assigned branch.
• Approaches existing and new customers in and out of branch to achieve individual and branch sales target.
• Conducts cold calling, telephonic and field visits to existing and new customers for business conversion.
• Identifies and understands the needs of the customers and provides necessary advice on financial solutions based on their needs.
• Provides assistance and support to new and existing staffs in cross selling techniques-based products, within and outside the branch.
• Documents and maintains all records of sales activities and provides updates as per requirement.
• Ensures completeness and compliance of all documentation for new and existing customers to protect company and client interests.
• Stays on top of the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an ongoing basis and submits the findings to the Lead - Sales Growth.
• Follows up with customers to obtain all expired or missing documents or unmet conditions.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor's degree in Business Administration, Management, Banking or any related discipline is mandatory
• 3- 5 Years of experience-Minimum 3 years of experience in a Bank in Sales
• Strong knowledge of SME market in Bahrain.
  Strong knowledge of Central Bank of Bahrain rules and regulations.
  Strong knowledge of all Banking products and services.
• Fluency in English and Arabic

To manage and direct all activities of a medium/large full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Oversee recruiting/selection, on-boarding and initial training of team members
• Administer budget, purchasing, tracking and records retention for business expenses
• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
• Promote member service excellence and lead team to deliver quality service
• Liaise with other branches to support business growth and continuity of regional operations
• Analyze reports and conduct trend analysis to optimize business performance
• Analyze complex problems and determine appropriate steps for resolution
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures and recommends changes to Branch policies
• Manage conflict situations by meeting with team members, utilizing mediation techniques and applying resolutions in difficult situations
• Manage daily activities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor, and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Perform other duties as assigned

• Three years' experience in grade level 77 (or higher) or applicable external experience
• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Significant experience in leading and managing in diverse and complex operational environments
• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Advanced knowledge of functions relating to cash and ATM operations
• Advanced knowledge of financial institution and lending practices, principles and regulations
• Advanced knowledge of retail banking industry best practices
• Significant experience in member/customer service operations
• Significant experience in responding to requests regarding complex financial information/data
• Significant experience in supervising and leading employees
• Significant experience in training and developing staff
• Experience in developing/maintaining community and command relations
• Ability to manage multiple priorities independently and/or in a team environment
• Advanced skill analyzing statistics and reports to determine business performance and trends
• Advanced organizational, planning and time management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures
• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Hours: Available Monday - Saturday, hours based on business needs

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Job Identification 26941
• Job Category Branch Operations
• Posting Date 09/16/2025, 05:21 PM
• Apply Before 10/01/2025, 04:59 AM
• Degree Level No Formal Education
• Job Schedule Full time
• Job Shift Shift Work
• Locations 26 PSC 451, Box 410, FPO, AE, 09834, US
• Targeted Salary Range $78,400 - $100,500 annually

• Developing and implementing operational strategies that align with the company's overall business objectives.
• Overseeing the day-to-day operations of departments such as administration, logistics, customer service, and facilities management.
• Driving continuous improvement initiatives to enhance efficiency, productivity, and quality across all operational areas.
• Managing budgets, controlling costs, and ensuring profitable financial performance of operational activities.
• Developing and implementing key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
• Leading, mentoring, and developing a high-performing team of operational managers and staff.
• Ensuring compliance with all relevant regulations, policies, and procedures.
• Optimizing resource allocation and utilization to maximize operational output.
• Managing vendor relationships and strategic partnerships related to operational support.
• Implementing and leveraging technology solutions to streamline operations and improve decision-making.
• Fostering a culture of collaboration, accountability, and excellence within the operations team.
• Reporting on operational performance, key metrics, and strategic initiatives to senior leadership.

• Elicit, analyze, document, and validate business and functional requirements.
• Conduct stakeholder interviews, workshops, and surveys to gather requirements.
• Create detailed requirement specifications, use cases, user stories, and process models.
• Facilitate communication and collaboration between business stakeholders and development teams.
• Identify and document business process improvements.
• Support the development and testing phases by clarifying requirements.
• Assist in the planning and execution of user acceptance testing (UAT).
• Contribute to project planning and risk assessment activities.
• Ensure that delivered solutions meet business objectives.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst, preferably in a consulting environment.
• Proven experience in requirements elicitation and documentation.
• Strong understanding of business process modeling and analysis.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional verbal and written communication skills.
• Proficiency in tools like JIRA, Confluence, or Visio is a plus.
• Experience with agile methodologies is highly desirable.
• Ability to work effectively in a hybrid work setting.

• Partner with business leaders to understand organizational needs and develop tailored HR solutions.
• Lead and manage all aspects of the talent management lifecycle, including recruitment, onboarding, performance management, and employee development.
• Design and implement succession planning strategies to identify and develop future leaders.
• Drive employee engagement initiatives and foster a strong organizational culture.
• Provide expert advice and coaching to managers on employee relations, HR policies, and best practices.
• Oversee the annual performance appraisal process, ensuring fairness and consistency.
• Develop and deliver training programs to enhance employee skills and leadership capabilities.
• Analyze HR data and metrics to identify trends and inform strategic decision-making.
• Manage compensation and benefits programs in alignment with market benchmarks and company philosophy.
• Ensure compliance with all relevant labor laws and regulations.
• Facilitate conflict resolution and address employee grievances effectively.
• Contribute to the development and implementation of HR policies and procedures.
• Champion diversity and inclusion initiatives throughout the organization.
• Support organizational change management processes.

• Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree or relevant HR certification (e.g., SHRM-CP, SHRM-SCP) is a plus.
• Minimum of 5 years of progressive experience in Human Resources, with a strong focus on talent management and HR business partnering.
• Proven experience in developing and implementing talent management strategies.
• In-depth knowledge of performance management systems, succession planning, and employee development programs.
• Strong understanding of employment law and HR best practices.
• Excellent interpersonal, communication, and influencing skills.
• Demonstrated ability to build strong relationships with stakeholders at all levels.
• Proficiency in HRIS systems and HR analytics.
• Experience in conflict resolution and employee relations.
• Ability to manage multiple priorities and work effectively under pressure.
• Demonstrated commitment to ethical practices and confidentiality.

• Partner with business leaders to understand organizational needs and develop strategic talent management plans aligned with business objectives.
• Oversee and manage talent acquisition processes, including recruitment, sourcing, and onboarding.
• Develop and implement performance management frameworks, ensuring fair and effective evaluation processes.
• Design and execute employee development programs, including training, mentoring, and succession planning.
• Drive employee engagement initiatives, fostering a positive and inclusive work culture.
• Provide guidance and support to managers on HR-related matters, including employee relations, conflict resolution, and performance improvement.
• Analyze HR data and metrics to identify trends, measure the effectiveness of HR initiatives, and provide actionable insights.
• Ensure compliance with labor laws and company policies.
• Facilitate organizational change initiatives and support teams through transitions.
• Collaborate with the broader HR team to ensure seamless delivery of HR services.
• Champion diversity, equity, and inclusion initiatives within the organization.
• Maintain confidential employee information with the utmost integrity.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Master's degree or HR certification (e.g., SHRM-CP/SCP, CIPD) is a plus.
• Minimum of 5 years of experience in Human Resources, with a significant focus on Talent Management, HR Business Partnering, or a related role.
• Proven experience in talent acquisition, performance management, employee development, and engagement strategies.
• Strong understanding of HR best practices, labor laws, and compliance regulations.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional interpersonal, communication, and influencing skills.
• Ability to build strong relationships and credibility with stakeholders at all levels.
• Demonstrated ability to work independently and manage multiple priorities in a **remote-first** environment.
• Proficiency in HRIS systems and HR analytics tools.
• A proactive and results-oriented approach.

• Partner with business leaders to understand their talent needs and develop strategic HR plans to support organizational goals.
• Oversee the full talent lifecycle, including workforce planning, talent acquisition, onboarding, performance management, and succession planning.
• Develop and implement effective recruitment strategies to attract and retain top talent in a competitive market.
• Design and deliver comprehensive employee development programs, including training, coaching, and career pathing initiatives.
• Manage complex employee relations issues, ensuring fair and consistent application of HR policies and procedures.
• Conduct needs assessments and recommend appropriate HR interventions to improve employee engagement and productivity.
• Analyze HR metrics and provide insights to leadership on key talent trends and potential risks.
• Ensure compliance with all local labor laws and regulations.
• Facilitate organizational change initiatives and support employees through transitions.
• Champion company culture and values, promoting a positive and inclusive work environment.
• Collaborate with the wider HR team to share best practices and contribute to the development of HR policies and programs.
• Support compensation and benefits administration, ensuring competitive and equitable packages.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. A Master's degree is a plus.
• Minimum of 5-7 years of experience in a strategic HR Business Partner or similar role.
• Proven expertise in talent management, including recruitment, performance management, and employee development.
• Strong understanding of employment law and HR best practices.
• Excellent interpersonal, communication, and influencing skills, with the ability to build rapport with stakeholders at all levels.
• Demonstrated ability to manage complex employee relations issues with discretion and sound judgment.
• Proficiency in HRIS systems and HR analytics.
• Strong organizational and project management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• This role requires consistent presence in our Hamad Town, Northern, BH office.