11 Branch Manager jobs in Manama
Branch Manager
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Job Description
The Branch Manager will be responsible for achieving sales target, providing customer service and ensuring all operational policies and procedures are followed. The Branch Manager is responsible to provide foreign exchange services including remittances, travelers’ cheques and foreign banknotes services to BFC customers, maintaining a high standard of customer service and ensuring company procedures and controls are followed at all times. In addition, the role will show leadership to support the staff within the branch to assist in their training, knowledge transfer and personal development.
**Financial Responsibility**:
- Ensure that the Branch Monthly, Quarterly and Annual Sales targets are achieved in accordance with the Company Business Plan.
- Ensure the implementation of appropriate action plans where sales targets are not being achieved.
- Manage the end of day cashier balancing of the branch.
- Effectively manage the branch’s FX and cash stocks to ensure there is sufficient cash available for the customers transacting in the branch.
- Ensure the maximum amount of BD is sent for cash collection on a daily basis.
- Carry out routine checks on all tills to ensure the system and physical cash amounts tally.
- Ensure any discrepancies on the tills are immediately reported for internal audit to investigate.
**Customer Focus**:
- Ensure that excellent customer relationships are built and maintained with all appropriate levels within the Branch.
- Ensure that the team delivers best in class customer service for the initial transaction of any subsequent follow up regarding a query.
- Spend time in the lobby meeting the customers and listening to their feedback and assisting with advice on their transactions.
- Take the lead in resolving customer complaints and issues and showing the other staff how customer service should be defined.
- Visit local businesses with the Zonal Manager to encourage new customer to come to the branch.
- Ensure all feedback from the customers is fed to the Zonal Manager.
- Identify ways of improving the branch efficiency and services delivered.
**Operational Excellence**:
- Ensure full controls are in place to maintain proper and appropriate conduct of business practices by fully implementing the Branch procedures, policies, and control processes.
- Where issues are identified with policies and procedures, comments should be fed to the Zonal Manager with suggested amendments.
- Ensure POS processing systems are accurate with payment and customer data to ensure payment queries are kept to a minimum.
- Ensure day-to-day compliance with the Company’s own internal AML policies and procedures.
- Provide advice and guidance to branch staff on customer due diligence requirements and lead the team in resolving Audit comments related to Compliance.
- Monitor and assess quality of retail customer KYC documentation, raise any concerns to the Compliance Department and ensure that the KYCs related documents collected are uploaded in Fossil daily and kept in order.
- Regular on job training on existing and new branch staff on Compliance and AML policies and procedures.
- Manage the staff roster to ensure that all services are available at all times in the branch and appropriate handover takes place between staff who are off the following day for rest or leave.
- Ensure that staffing is arranged to meet the customer demand and ensure the resources are used effectively.
- Ensure proper handover is taken and all logins are deactivated, and tills are closed before the Sales Consultant or Assistant Branch Manager proceeds on leave.
**People Management**:
- Manage branch staff in accordance with Company policies and procedures.
- Monitor staff performance and ensure that training and development needs are identified, planned and carried out to ensure that Sales Consultants continually develop and achieve their full potential.
- Coordinate with Zonal Manager to develop manpower plan and ensure proper staffing levels.
- Act as a key resource and liaison to other functional areas of the Company’s business, building productive cross-functional relationships.
- Manage relationships with key internal and external people. Maintain excellent relationships with all Departments or Functions to ensure that all improvement opportunities are identified and implemented in an efficient and effective manner.
- Ensure effective communication between Head Office and Branch.
- Contribute to an environment of teamwork within the Branch.
**1.** **EDUCATION & TRAINING**
University Education
**Technical Skills**:
- Good reading, writing and arithmetic skills required
- Fluent in English and preferably Arabic
- Strong customer service skills
- Excellent communicator
- Basic PC skills (intermediate knowledge in MS Office)
- High attention to detail
- Strict work ethics
- Well presented
- Self-motivated with high levels of drive and energy
- Excellent organization and negotiation skills
Sales and Branch Manager
Posted today
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Job Description
- Coordinate to deliver the company orders in time and do the admin part.
- Ensure the quality of work in shop and orders before leaving shop to the customers.
- Ensure that our florists do the orders for customers in the right way and time without complains.
Furthermore, you should handle the corporate orders as well and follow up the work related to them and report to the GM.
**Terms**:
- 10 or 11 hours duty.
- Health insurance provided by the company.
- 2 years contract.
- Must be transferred to our company visa.
- 1 day off weekly.
**Job Type**: Contract
Contract length: 24 months
Store Manager
Posted 13 days ago
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Job Description
To lead, inspire and motivate the store team to deliver highest level of customer service. To effectively manage the support departments of store operations focusing on operational efficiency: Store management includes Cashiers, Inventory, Customer Care, Visual Merchandising and Security for operational efficiency.
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Lead, inspire and motivate store teams to achieve top and bottom line targets
2 Monitor and review activities of all support functions against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3 Work closely with Country Manager – Operations to develop and implement manpower plan and budget for the store
4 Work closely with the Country Manager to set targets for each category within the store and communicate targets to each team within the store
5 Ensure the store is operating as an independent profit center focusing on improving efficiency/productivity and the expenditure of the store
Achieving the store KPIs ATV, Conv., targeted penetration etc.
6 Work with Team Leaders to develop rosters that provide full coverage across all support departments
7 Collate training and development needs across the allocated area and follow up on training requirements to ensure store skills are adequately updated
8 Ensure the store is operating in line with standard operating procedures in order to prevent any losses through damage or pilferage and protect profits and feedback any recommended changes to the Country Manager for review and sign off before implementing
9 Work closely with the TL’s/DM’s to review, monitor and track performance of each department on a daily, weekly and monthly basis
10 Ensure store layout is in line with store planograms and visual merchandising is in line with brand guidelines
11 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the Country Manager
12 Conduct regular team meetings with the teams to communicate performance, expectation, recognize good performance and communicate other business related updates
13 Ensure any store specific projects e.g. store maintenance or improvements are rolled out in store to time and to budget without interruptions to store operations and any delays are escalated to the Country Manager
14 Monitor and review support department performance and collate any specific development requirements to Country Manager
15 Handle any specific escalated customer queries
16 Training to store teams to enhance productivity & efficiency
Qualitative Requirements:
5-7 Yrs of experience in Retail Sales including 2-3 years of people management
Preferably Post Graduate – preferably an MBA Retail Management
Skills: Customer Focus, Result Orientation, Team Work, Leading People, Decision Making, Communication, Business Acumen, Problem Solving, Analytical Thinking
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Industries Retail
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Manama, Capital Governorate, Bahrain 2 weeks ago
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#J-18808-LjbffrStore Manager
Posted 18 days ago
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Job Description
Your responsibilities will include driving and maximising sales and striving to provide excellence in client service, inspiring and motivating the team, day-to-day stock management and operations, CRM, visual presentation and creating an elevated and memorable brand experience.
Broad Areas of responsibilities will include:
- To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
- To consistently lead by example and role model for all team members.
- To execute Zimmermann Shopping Experience training program
- To ensure client satisfaction is achieved by all team members.
- To consistently achieve sales and other brand required KPIs.
- To analyze the store sales and take necessary action to maximize sales opportunities.
- To build solid client relations and generate a returning Client base.
- To ensure that all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation.
- To prepare, manage and execute the Visual Merchandising launches alongside the Assistant Manager
- To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
- Leading a team of 8+ with the support of the Assistant Store Manager.
What you ll need to succeed
- The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.
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Posted 18 days ago
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Job Description
Bahraini Nationals
The role holder is responsible for delivering the assigned sales target and support the branch over all in achieving the assigned growth target through sales to new and existing customers by ensuring current customers have the right products and services. The role holder is also responsible to identifying new markets and customer leads and pitching prospective customers. The role holder performs duties including but not limited to monitoring competition, maintaining good customer relations, and pursuing new sales opportunities.
Moreover, the job holder is responsible to ensure all controls and compliance are in place.
Responsibilities
- Source and develop new clients by applying disciplined sales process and demonstrating comprehensive knowledge of product range. Enhance exiting Branch Banking relationships and provide professional quality customer service.
- Meet with clients, analyze their needs, provide advice and sell relevant products or services as appropriate.
- Deliver the assigned target through new and existing to bank customer.
- Communicates and meets with clients / prospects on a pro-active basis and responds to their inquiries and requests in a timely and accurate manner to ensure high level of customer service.
- Assists in maintaining effective relationships with new and existing clients to repeat business opportunities, referrals and lead generation for target completion of the Branch.
- Drafts sales reports to be submitted to the Branch Manager and receives feedback from Lead - Sales Growth to be incorporated prior submitting to Branch Manager.
- Communicates with the existing customers to notify them on the current promotions and offers, which will enhance the sales of the assigned branch.
- Approaches existing and new customers in and out of branch to achieve individual and branch sales target.
- Conducts cold calling, telephonic and field visits to existing and new customers for business conversion.
- Identifies and understands the needs of the customers and provides necessary advice on financial solutions based on their needs.
- Provides assistance and support to new and existing staffs in cross selling techniques-based products, within and outside the branch.
- Documents and maintains all records of sales activities and provides updates as per requirement.
- Ensures completeness and compliance of all documentation for new and existing customers to protect company and client interests.
- Stays on top of the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an ongoing basis and submits the findings to the Lead - Sales Growth.
- Follows up with customers to obtain all expired or missing documents or unmet conditions.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Bachelor's degree in Business Administration, Management, Banking or any related discipline is mandatory
- 3- 5 Years of experience-Minimum 3 years of experience in a Bank in Sales
- Strong knowledge of SME market in Bahrain.
Strong knowledge of Central Bank of Bahrain rules and regulations.
Strong knowledge of all Banking products and services. - Fluency in English and Arabic
Assistant Store Manager
Posted today
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Job Description
Ø Staff management
Ø Retail operations and process management
Ø Product, pricing, promotion management
Ø Coordination and communication with all support functions
- Monitors and adheres to SOPs on all operations aspects including but not limited to expiry checks, shrinkage control, price updating etc. in the store; for smooth stores operations
- Ensure ambiance, cleanliness, displays, planogram etc. are maintained at expected levels
- Ensure efficient staff deployment through monitoring work, delegation, training, assisting manager in roster management, leave planning etc. for seamless store operations
- Analyze reports and implement necessary corrective actions on the floor to improve sales, shrinkage, inventory & maintain availability
- Assistant Store Manager with independent charge of a store will be responsible for all aspects of store operations
**Job Types**: Full-time, Permanent
Deputy Store Manager | Sports Bahrain
Posted 18 days ago
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Job Description
Join to apply for the Deputy Store Manager | Sports Bahrain role at GMG .
GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About The Role- Communicates store targets to the team and drives sales to achieve financial objectives.
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft policies.
- Oversees all point of sales activities, including sales transactions, customer orders, payments, inventory updates, returns, refunds, and consumer feedback collection.
- Manages cash transactions, petty cash, POS cash elements, and change floats.
- Audits store administration regularly, resolves issues, and assists with stock counts and spot checks.
- Handles customer complaints and feedback professionally and promptly.
- Tracks and evaluates sales performance, researches market trends, and analyzes competitor activities to increase sales and profitability.
- Analyzes sales reports, monitors stock levels, and provides insights to optimize stock potential.
- Maintains high standards for window and in-store displays according to merchandising guidelines.
- Oversees inventory management, including stock availability, ordering, and stock movement within the store.
- Ensures accurate stock management, including stock aging, loss, and space utilization.
- Coordinates with the facilities department on repairs and maintenance to optimize asset lifespan.
- Maintains staffing levels, prepares schedules, and ensures adequate coverage during peak seasons and promotional events.
- Trains staff in inventory management techniques, including inbound goods, stocking, and discrepancy management.
Defines goals and KPIs for team members, implements performance management processes, and develops talent through mentoring and coaching. Promotes a culture of feedback and continuous improvement.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionSales and Business Development
IndustriesRetail
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Store Keeper / Store Manager - Kitchen Equipments &
Posted today
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A well reputed company in Bahrain who specializes in Kitchen equipment as well as industrial and commercial LPG works in currently looking for storekeeper.
**Duties & Responsibilities**
- Keeping a record of sales and restocking the store accordingly.
- Ensuring that the store is kept clean and organized.
- Must be organized and punctual.
- Well-presented and professional.
- Take delivery of all incoming materials and reconcile with purchase orders
- Track, document, and resolve any discrepancies on received orders
- Ensure accuracy of the facility’s inventory system by updating records of physical inventory totals and adjustments.
- Manage inventory/supplies and ensure they are within the established minimum and maximum levels
- Keep up-to-date records of receipts, records, and withdrawals from the stockroom
- Responsible for packing, pricing, labeling, and returning supplies
- Responsible for stock rotation and coordinate the disposal of surpluses
- Manage supplier relations and database as well as maintain high ethical relationships both internally and externally
- Responsible for shipping canceled or damaged items back to suppliers as appropriate.
**Requirement**:
- Associate degree holder or higher.
- Proficient in Microsoft Office & Excel
- Should have at least 2 years work experience in the same field (kitchen appliances & LPG)
- Should have experience in working with ERP systems to maintain stocks
- Should have excellent verbal and written communication skills.
- Driving license not required but highly preferred.
- Should be able to perform physical labor (lifting of materials or products more than 20kg and above)
Additionally mentioned availability to join (immediate or 1 month notice period needed)
**Salary**: From BD250.000 per month
License/Certification:
- Bahraini driving license (preferred)
Store Manager - ZIMMERMANN, Marassi Galleria Mall RETAIL & DISTRIBUTION · Manama
Posted 18 days ago
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Job Description
On behalf of Zimmermann , we are hiring for a Store Manager to lead the first new store in Bahrain, Marassi Galleria Mall!
Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.
What you’ll be doing:
Your responsibilities will include driving and maximising sales and striving to provide excellence in client service, inspiring and motivating the team, day-to-day stock management and operations, CRM, visual presentation and creating an elevated and memorable brand experience.
Broad Areas of responsibilities will include:
- To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
- To consistently lead by example and role model for all team members.
- To execute Zimmermann “Shopping Experience” training program
- To ensure client satisfaction is achieved by all team members.
- To consistently achieve sales and other brand required KPIs.
- To analyze the store sales and take necessary action to maximize sales opportunities.
- To build solid client relations and generate a returning Client base.
- To ensure that all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation.
- To prepare, manage and execute the Visual Merchandising launches alongside the Assistant Manager
- To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
- Leading a teamof 8+ with the support ofthe Assistant Store Manager.
What you’ll need to succeed
- The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
#J-18808-LjbffrArea Sales Manager I
Posted 18 days ago
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Area Sales Manager I | Manama, Bahrain
The Company
Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website –
An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
The Role:
To directly manage the Assigned Territory Performance against Customer potential and Company Set Targets. Knowledge on Foodservice business andexperience. To manage the performance of team members by checking their daily achievements, set daily objectives and managing customer call plans.
Candidate must meet the following criteria to be shortlisted:
- Graduate / bachelor’s degree in business or marketing.
- 4-5 Years’ Experience in the Foodservice industry. Experience in managing teams and Multi categories.
- Written & spoken English; Computer literate; Driving license.
- Competencies such as; Proficient in team management. Leadership skills. Excellent communication and interpersonal skills. Assertive. Time management skills. Go getter personality. Analytical skills. Negotiation and coaching skills
Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
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