4 Client Management jobs in Manama
Customer Relations Manager
234 Arad
BHD30 Hourly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Relations Manager to lead their customer service initiatives. This hybrid role offers a blend of remote work flexibility and on-site collaboration. You will be responsible for developing and implementing strategies to enhance customer satisfaction, build strong customer loyalty, and manage the customer service team. Your role will involve overseeing customer feedback mechanisms, resolving complex customer issues, and driving continuous improvement in service delivery. The ideal candidate will have a proven track record in customer relationship management and exceptional leadership skills.
Responsibilities:
Qualifications:
This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
Responsibilities:
- Develop and execute strategies to improve customer satisfaction and retention.
- Lead, mentor, and manage the customer service team, fostering a high-performance culture.
- Oversee the handling of customer inquiries, complaints, and feedback across all channels.
- Analyze customer data to identify trends and opportunities for service enhancement.
- Implement and manage customer relationship management (CRM) systems.
- Develop training programs for customer service staff to enhance their skills and product knowledge.
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Monitor key performance indicators (KPIs) for customer service and report on performance.
- Serve as a point of escalation for complex customer issues.
- Champion customer-centricity throughout the organization.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer service management or customer relationship management.
- Proven experience in developing and implementing customer service strategies.
- Strong leadership, team management, and motivational skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Proficiency in CRM software and customer support tools.
- Analytical skills to interpret customer data and feedback.
- Ability to work effectively in a hybrid work environment.
- A customer-first mindset and a passion for service excellence.
- Experience in the retail or e-commerce sector is a plus.
This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
This advertiser has chosen not to accept applicants from your region.
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Remote Technical Support Specialist - Global Client Services
9901 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and skilled Remote Technical Support Specialist to join their growing global client services team. This role is fully remote, allowing you to work from anywhere within your designated time zone. You will be the primary point of contact for customers experiencing technical difficulties with our innovative software solutions, providing timely and effective resolutions. This position demands exceptional problem-solving abilities, strong communication skills, and a customer-centric approach.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via various channels, including email, live chat, and phone.
- Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide customers through step-by-step solutions, ensuring clear and concise communication.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to the product development team for continuous improvement.
- Proactively monitor customer accounts and system performance to anticipate potential problems.
- Assist with user training and onboarding for new clients.
- Maintain a high level of customer satisfaction by delivering exceptional support experiences.
- Participate in team meetings and training sessions to stay updated on product features and support procedures.
- Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
- Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a genuine desire to help customers.
- Experience supporting SaaS products is a significant advantage.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Ability to work flexible hours to cover different time zones may be required.
This advertiser has chosen not to accept applicants from your region.
1
Client Relationship Manager - Financial Services
1010 Saar, Northern
BHD90000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Client Relationship Manager to foster and maintain strong partnerships within the financial services sector. This pivotal role is responsible for understanding client needs, providing tailored financial solutions, and ensuring a high level of client satisfaction. You will serve as the primary point of contact for a portfolio of high-value clients, managing their financial portfolios and offering strategic advice. The ideal candidate will possess exceptional communication, negotiation, and problem-solving skills, coupled with a deep understanding of banking and investment products.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute strategies to deepen client relationships and identify growth opportunities.
- Proactively manage a portfolio of clients, ensuring their financial objectives are met.
- Conduct regular client reviews to assess performance, discuss market trends, and adjust strategies as needed.
- Provide expert financial advice and recommendations on investment products, loans, and other banking services.
- Resolve client inquiries and issues efficiently and effectively, escalating complex matters when necessary.
- Collaborate with internal teams (e.g., product specialists, credit analysts) to deliver comprehensive client solutions.
- Stay informed about market developments, regulatory changes, and new financial products.
- Identify and pursue new business opportunities through client referrals and networking.
- Maintain accurate client records and manage relationship management systems.
- Ensure compliance with all relevant financial regulations and company policies.
Qualifications:
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 5 years of experience in client relationship management, banking, or wealth management.
- Proven track record of successfully managing and growing a client portfolio.
- In-depth knowledge of financial markets, investment vehicles, and banking products.
- Excellent interpersonal, communication, and presentation skills.
- Strong negotiation and sales capabilities.
- Ability to analyze financial data and provide strategic insights.
- Relevant certifications (e.g., CFA, CFP) are highly desirable.
- Familiarity with CRM software and financial planning tools.
- Resident in or able to commute regularly to **Saar, Northern, BH**.
This advertiser has chosen not to accept applicants from your region.
2
Customer Relations Manager
11004 Hamad Town, Northern
BHD65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an accomplished Customer Relations Manager to foster strong, long-lasting relationships with their clientele. This hybrid role balances the need for in-person collaboration with the flexibility of remote work. You will be the primary point of contact for key accounts, ensuring their needs are met and their satisfaction levels remain high. Your responsibilities include developing and executing customer retention strategies, managing client escalations, and proactively identifying opportunities to enhance customer loyalty and advocacy. You will conduct regular client check-ins, gather feedback, and translate insights into actionable improvements for our services and support. Collaboration with sales, marketing, and product development teams is essential to ensure a cohesive customer experience across all touchpoints. The ideal candidate will possess exceptional communication, negotiation, and interpersonal skills. A proven track record in customer relationship management, account management, or a similar client-facing role is required. You should be adept at problem-solving and skilled in de-escalating potentially challenging situations with diplomacy and professionalism. Experience with CRM software and customer success platforms is a significant advantage. This role requires a strategic thinker with a passion for delivering outstanding customer service. You will play a pivotal role in shaping customer perception and driving business growth through strong client partnerships. This hybrid position requires regular attendance at our **Hamad Town, Northern, BH** office for team meetings, client engagements, and strategic planning sessions, with the remainder of the week accessible remotely. We are looking for an individual who can build trust, provide valuable support, and act as a true advocate for our customers.
This advertiser has chosen not to accept applicants from your region.
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