9 Client Relationships jobs in Manama
Commercial Banking Relationship Manager (Remote)
Posted 19 days ago
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Job Description
Responsibilities:
- Manage and grow a portfolio of commercial banking clients.
- Develop and maintain strong, long-term relationships with business owners and executives.
- Identify and pursue new business development opportunities.
- Analyze financial statements and assess credit risk for potential loans.
- Structure and present loan proposals to credit committees.
- Provide expert advice on a range of banking products and services (lending, cash management, trade finance).
- Ensure compliance with all banking regulations and internal policies.
- Collaborate with internal product specialists to deliver integrated financial solutions.
- Achieve and exceed assigned portfolio growth and profitability targets.
- Stay informed about market trends and competitive offerings.
- Deliver exceptional customer service to all clients.
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 7 years of experience in commercial banking, relationship management, or a similar financial services role.
- Proven track record of successful client relationship management and portfolio growth.
- Strong understanding of commercial lending, credit analysis, and risk assessment.
- Excellent knowledge of commercial banking products and services.
- Demonstrated sales and business development skills.
- Strong communication, negotiation, and interpersonal abilities.
- Ability to work independently and manage a remote workload effectively.
- Proficiency in financial analysis and relevant software applications.
- Understanding of regulatory requirements in the banking sector.
Senior Customer Success Manager - Client Relationship Specialist
Posted 10 days ago
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Job Description
Responsibilities:
- Manage a portfolio of key client accounts, ensuring their success.
- Develop and execute client success plans aligned with business objectives.
- Onboard new clients and guide them through product adoption.
- Conduct regular business reviews and provide strategic recommendations.
- Monitor client health metrics and proactively address risks.
- Identify opportunities for upsell and cross-sell to expand client value.
- Serve as the primary point of contact for client inquiries and escalations.
- Collaborate with internal teams to ensure seamless client experience.
- Gather client feedback and provide insights to product development.
- Drive client retention and minimize churn.
Qualifications:
- Proven experience as a Customer Success Manager or in a similar client-facing role.
- Demonstrated success in managing client relationships and driving retention.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of client needs and business objectives.
- Ability to analyze data and provide actionable insights.
- Experience with CRM software and customer success platforms.
- Proactive problem-solving and strategic thinking abilities.
- Ability to work independently and collaboratively in a remote setting.
- Experience in (mention relevant industry, e.g., SaaS, B2B services).
- Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
Customer Relations Manager
Posted 10 days ago
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Job Description
Responsibilities:
- Develop and execute strategies to improve customer satisfaction and retention.
- Lead, mentor, and manage the customer service team, fostering a high-performance culture.
- Oversee the handling of customer inquiries, complaints, and feedback across all channels.
- Analyze customer data to identify trends and opportunities for service enhancement.
- Implement and manage customer relationship management (CRM) systems.
- Develop training programs for customer service staff to enhance their skills and product knowledge.
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Monitor key performance indicators (KPIs) for customer service and report on performance.
- Serve as a point of escalation for complex customer issues.
- Champion customer-centricity throughout the organization.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer service management or customer relationship management.
- Proven experience in developing and implementing customer service strategies.
- Strong leadership, team management, and motivational skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Proficiency in CRM software and customer support tools.
- Analytical skills to interpret customer data and feedback.
- Ability to work effectively in a hybrid work environment.
- A customer-first mindset and a passion for service excellence.
- Experience in the retail or e-commerce sector is a plus.
This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
Client Relationship Specialist - Tier 2 Support
Posted 16 days ago
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Job Description
The ideal candidate possesses outstanding communication skills, both verbal and written, with the ability to explain technical concepts in an easily understandable manner. A patient and calm demeanor, even under pressure, is essential, as is a genuine desire to help others. You will be responsible for documenting all customer interactions, maintaining accurate records, and contributing to our knowledge base by identifying recurring issues and suggesting improvements. This position is based in Manama, Capital, BH , offering a dynamic work environment where your contributions are valued. We are looking for individuals who are eager to learn, grow, and become experts in our products and services. If you thrive on challenges, enjoy connecting with people, and are passionate about delivering superior customer support, this is the opportunity for you. We offer competitive compensation, opportunities for career advancement, and a supportive team atmosphere. Become the voice of our customer and help us build lasting relationships through unparalleled service.
Key Responsibilities:
- Respond to escalated customer inquiries via phone, email, and chat.
- Diagnose and resolve complex technical and product-related issues.
- Investigate and troubleshoot customer problems, identifying root causes.
- Collaborate with engineering and product teams to escalate and resolve bugs or feature requests.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of the customer knowledge base.
- Identify opportunities to improve customer experience and service delivery.
- Provide feedback to product and engineering teams based on customer interactions.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Proactively communicate with customers regarding issue status and resolution timelines.
- Proven experience in a customer service or technical support role, preferably Tier 2.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to empathize with customers and maintain a professional demeanor.
- Knowledge of (mention a relevant software/product type, e.g., SaaS platforms, IT hardware).
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Ability to work effectively in a team-oriented environment.
Client Relationship Manager - Financial Services
Posted 19 days ago
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Job Description
Key Responsibilities:
- Develop and execute strategies to deepen client relationships and identify growth opportunities.
- Proactively manage a portfolio of clients, ensuring their financial objectives are met.
- Conduct regular client reviews to assess performance, discuss market trends, and adjust strategies as needed.
- Provide expert financial advice and recommendations on investment products, loans, and other banking services.
- Resolve client inquiries and issues efficiently and effectively, escalating complex matters when necessary.
- Collaborate with internal teams (e.g., product specialists, credit analysts) to deliver comprehensive client solutions.
- Stay informed about market developments, regulatory changes, and new financial products.
- Identify and pursue new business opportunities through client referrals and networking.
- Maintain accurate client records and manage relationship management systems.
- Ensure compliance with all relevant financial regulations and company policies.
Qualifications:
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 5 years of experience in client relationship management, banking, or wealth management.
- Proven track record of successfully managing and growing a client portfolio.
- In-depth knowledge of financial markets, investment vehicles, and banking products.
- Excellent interpersonal, communication, and presentation skills.
- Strong negotiation and sales capabilities.
- Ability to analyze financial data and provide strategic insights.
- Relevant certifications (e.g., CFA, CFP) are highly desirable.
- Familiarity with CRM software and financial planning tools.
- Resident in or able to commute regularly to **Saar, Northern, BH**.
Senior Banking Relationship Manager
Posted 19 days ago
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Job Description
Key responsibilities include proactively identifying and pursuing new business opportunities within the target market. You will conduct thorough financial needs analyses for existing and prospective clients, developing customized strategies to meet their financial goals. Managing client portfolios, monitoring market trends, and providing strategic financial guidance are integral to this role. You will act as a trusted advisor, building rapport and ensuring client satisfaction through superior service. Collaboration with internal specialists in wealth management, lending, and other areas will be crucial to deliver integrated solutions. Meeting and exceeding sales targets, along with maintaining compliance with all banking regulations and internal policies, are key performance indicators. This role requires a deep understanding of financial markets and a commitment to ethical business practices.
The ideal candidate will possess a Bachelor's degree in Finance, Economics, Business Administration, or a related field; an MBA or advanced financial certifications are highly desirable. A minimum of 8 years of experience in banking, wealth management, or financial advisory services is required, with a proven track record of success in client relationship management and business development. Strong knowledge of financial products, investment strategies, credit analysis, and regulatory compliance is essential. Excellent communication, negotiation, and interpersonal skills are a must. The ability to build trust and rapport with affluent clients is critical. This position is based in the Northern governorate of Bahrain and requires a professional presence.
Remote Senior Charity Relationship Manager
Posted 16 days ago
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Job Description
Key Responsibilities:
- Identify, cultivate, and manage strategic relationships with charitable organizations.
- Develop and implement effective partnership strategies to align with organizational objectives.
- Negotiate and finalize partnership agreements, ensuring clarity and mutual benefit.
- Serve as the primary point of contact for assigned charity partners, addressing their needs and concerns.
- Organize and facilitate regular communication and meetings with partners.
- Monitor the performance of partnerships and identify opportunities for growth and improvement.
- Collaborate with internal teams to ensure successful program delivery and support for partners.
- Represent the organization at relevant industry events, conferences, and forums.
- Stay informed about trends and best practices within the non-profit sector.
- Develop compelling proposals and presentations to showcase partnership opportunities.
- Maintain accurate records of partner interactions and engagement activities.
Qualifications:
- Bachelor's degree in Non-profit Management, Business Administration, Communications, or a related field. Master's degree preferred.
- Minimum of 5 years of experience in fundraising, partnership management, or business development within the non-profit sector.
- Proven success in building and managing relationships with diverse stakeholders.
- Excellent communication, interpersonal, and negotiation skills.
- Strong understanding of the charitable landscape and non-profit operations.
- Ability to work independently and manage a remote workload effectively.
- Proficiency in CRM software and other partnership management tools.
- Strategic thinking and problem-solving abilities.
- Experience in proposal writing and presentation development.
- Must be highly organized and detail-oriented.
- Comfortable and effective working in a fully remote environment.
This is an exceptional opportunity for a motivated professional to contribute to meaningful causes by strengthening vital partnerships. Our client offers a competitive salary, comprehensive benefits, and the chance to shape impactful collaborations from anywhere.
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Remote Technical Support Specialist - Global Client Services
Posted 22 days ago
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Job Description
Responsibilities:
- Provide first-line technical support to customers via various channels, including email, live chat, and phone.
- Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide customers through step-by-step solutions, ensuring clear and concise communication.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to the product development team for continuous improvement.
- Proactively monitor customer accounts and system performance to anticipate potential problems.
- Assist with user training and onboarding for new clients.
- Maintain a high level of customer satisfaction by delivering exceptional support experiences.
- Participate in team meetings and training sessions to stay updated on product features and support procedures.
- Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
- Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a genuine desire to help customers.
- Experience supporting SaaS products is a significant advantage.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Ability to work flexible hours to cover different time zones may be required.
Customer Relations Manager
Posted 3 days ago
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