9 Client Relationships jobs in Manama
Commercial Banking Relationship Manager (Remote)
201 Manama, Capital
BHD120000 annum + bon
WhatJobs
Posted 19 days ago
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Job Description
Our client, a leading financial institution, is seeking a highly experienced and results-oriented Commercial Banking Relationship Manager to join their remote team. This critical role is responsible for managing and growing a portfolio of commercial clients, providing them with tailored banking solutions and exceptional service. You will serve as the primary point of contact for your clients, understanding their unique financial needs and offering expertise in areas such as lending, cash management, trade finance, and investment services. Key responsibilities include prospecting for new commercial clients, developing strong relationships with existing ones, conducting financial analysis, assessing credit risk, and structuring loan proposals. Success in this position requires a deep understanding of commercial banking products and services, excellent financial acumen, and strong sales and negotiation skills. The ideal candidate is a motivated self-starter, comfortable working remotely, and possesses a proven track record of achieving portfolio growth targets. You must be adept at building trust and rapport with business owners and senior executives. This role involves active participation in business development activities, including networking and attending industry events (virtually or in person as needed). You will also collaborate with internal specialists to ensure clients receive comprehensive financial solutions. A strong understanding of regulatory compliance and risk management practices is essential. This is an excellent opportunity for a seasoned banking professional to leverage their expertise and client-building skills in a flexible, remote work environment, contributing to the growth and success of a dynamic banking organization.
Responsibilities:
Responsibilities:
- Manage and grow a portfolio of commercial banking clients.
- Develop and maintain strong, long-term relationships with business owners and executives.
- Identify and pursue new business development opportunities.
- Analyze financial statements and assess credit risk for potential loans.
- Structure and present loan proposals to credit committees.
- Provide expert advice on a range of banking products and services (lending, cash management, trade finance).
- Ensure compliance with all banking regulations and internal policies.
- Collaborate with internal product specialists to deliver integrated financial solutions.
- Achieve and exceed assigned portfolio growth and profitability targets.
- Stay informed about market trends and competitive offerings.
- Deliver exceptional customer service to all clients.
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 7 years of experience in commercial banking, relationship management, or a similar financial services role.
- Proven track record of successful client relationship management and portfolio growth.
- Strong understanding of commercial lending, credit analysis, and risk assessment.
- Excellent knowledge of commercial banking products and services.
- Demonstrated sales and business development skills.
- Strong communication, negotiation, and interpersonal abilities.
- Ability to work independently and manage a remote workload effectively.
- Proficiency in financial analysis and relevant software applications.
- Understanding of regulatory requirements in the banking sector.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Success Manager - Client Relationship Specialist
00973 Al Muharraq, Muharraq
BHD70000 Annually
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Posted 10 days ago
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Job Description
Our client is seeking a proactive and highly organized Senior Customer Success Manager to join their thriving, fully remote team. This critical role focuses on building and nurturing long-term relationships with clients, ensuring they achieve maximum value from our client's products and services. You will be the primary point of contact for a portfolio of key accounts, guiding them through onboarding, adoption, and ongoing engagement. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven track record of driving client retention and satisfaction. You will proactively identify client needs, anticipate potential challenges, and develop strategies to ensure client success. Experience in conducting business reviews, developing success plans, and identifying upsell/cross-sell opportunities is essential. This is a remote-first position, requiring strong self-management, excellent time management, and the ability to collaborate effectively with internal teams (sales, product, support) and external clients using virtual communication tools. You will be responsible for monitoring client health, identifying churn risks, and implementing retention strategies. A deep understanding of the client's business objectives and how our client's solutions can meet those objectives is paramount. We are looking for individuals who are passionate about client advocacy and dedicated to fostering strong, collaborative partnerships. The ability to analyze usage data and provide actionable insights to clients is highly valued. This role offers a significant opportunity to impact client loyalty and revenue growth. This position supports clients in the Janabiyah, Northern, BH area and requires a commitment to delivering exceptional service.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of key client accounts, ensuring their success.
- Develop and execute client success plans aligned with business objectives.
- Onboard new clients and guide them through product adoption.
- Conduct regular business reviews and provide strategic recommendations.
- Monitor client health metrics and proactively address risks.
- Identify opportunities for upsell and cross-sell to expand client value.
- Serve as the primary point of contact for client inquiries and escalations.
- Collaborate with internal teams to ensure seamless client experience.
- Gather client feedback and provide insights to product development.
- Drive client retention and minimize churn.
Qualifications:
- Proven experience as a Customer Success Manager or in a similar client-facing role.
- Demonstrated success in managing client relationships and driving retention.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of client needs and business objectives.
- Ability to analyze data and provide actionable insights.
- Experience with CRM software and customer success platforms.
- Proactive problem-solving and strategic thinking abilities.
- Ability to work independently and collaboratively in a remote setting.
- Experience in (mention relevant industry, e.g., SaaS, B2B services).
- Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
This advertiser has chosen not to accept applicants from your region.
1
Customer Relations Manager
234 Arad
BHD30 Hourly
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a dynamic and experienced Customer Relations Manager to lead their customer service initiatives. This hybrid role offers a blend of remote work flexibility and on-site collaboration. You will be responsible for developing and implementing strategies to enhance customer satisfaction, build strong customer loyalty, and manage the customer service team. Your role will involve overseeing customer feedback mechanisms, resolving complex customer issues, and driving continuous improvement in service delivery. The ideal candidate will have a proven track record in customer relationship management and exceptional leadership skills.
Responsibilities:
Qualifications:
This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
Responsibilities:
- Develop and execute strategies to improve customer satisfaction and retention.
- Lead, mentor, and manage the customer service team, fostering a high-performance culture.
- Oversee the handling of customer inquiries, complaints, and feedback across all channels.
- Analyze customer data to identify trends and opportunities for service enhancement.
- Implement and manage customer relationship management (CRM) systems.
- Develop training programs for customer service staff to enhance their skills and product knowledge.
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Monitor key performance indicators (KPIs) for customer service and report on performance.
- Serve as a point of escalation for complex customer issues.
- Champion customer-centricity throughout the organization.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer service management or customer relationship management.
- Proven experience in developing and implementing customer service strategies.
- Strong leadership, team management, and motivational skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Proficiency in CRM software and customer support tools.
- Analytical skills to interpret customer data and feedback.
- Ability to work effectively in a hybrid work environment.
- A customer-first mindset and a passion for service excellence.
- Experience in the retail or e-commerce sector is a plus.
This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
This advertiser has chosen not to accept applicants from your region.
2
Client Relationship Specialist - Tier 2 Support
2202 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client is seeking a dedicated and empathetic Client Relationship Specialist to join their vibrant customer service team. This role is pivotal in ensuring customer satisfaction by providing expert-level support and fostering strong client relationships. As a Tier 2 Support Specialist, you will handle complex inquiries and technical issues that cannot be resolved by the frontline support team. Your primary focus will be on troubleshooting, problem-solving, and delivering timely and effective solutions to our valued customers. This involves delving deep into customer concerns, collaborating with internal technical teams to find resolutions, and ensuring a seamless support experience. You will be an ambassador for our brand, embodying our commitment to exceptional service and customer care.
The ideal candidate possesses outstanding communication skills, both verbal and written, with the ability to explain technical concepts in an easily understandable manner. A patient and calm demeanor, even under pressure, is essential, as is a genuine desire to help others. You will be responsible for documenting all customer interactions, maintaining accurate records, and contributing to our knowledge base by identifying recurring issues and suggesting improvements. This position is based in Manama, Capital, BH , offering a dynamic work environment where your contributions are valued. We are looking for individuals who are eager to learn, grow, and become experts in our products and services. If you thrive on challenges, enjoy connecting with people, and are passionate about delivering superior customer support, this is the opportunity for you. We offer competitive compensation, opportunities for career advancement, and a supportive team atmosphere. Become the voice of our customer and help us build lasting relationships through unparalleled service.
Key Responsibilities:
The ideal candidate possesses outstanding communication skills, both verbal and written, with the ability to explain technical concepts in an easily understandable manner. A patient and calm demeanor, even under pressure, is essential, as is a genuine desire to help others. You will be responsible for documenting all customer interactions, maintaining accurate records, and contributing to our knowledge base by identifying recurring issues and suggesting improvements. This position is based in Manama, Capital, BH , offering a dynamic work environment where your contributions are valued. We are looking for individuals who are eager to learn, grow, and become experts in our products and services. If you thrive on challenges, enjoy connecting with people, and are passionate about delivering superior customer support, this is the opportunity for you. We offer competitive compensation, opportunities for career advancement, and a supportive team atmosphere. Become the voice of our customer and help us build lasting relationships through unparalleled service.
Key Responsibilities:
- Respond to escalated customer inquiries via phone, email, and chat.
- Diagnose and resolve complex technical and product-related issues.
- Investigate and troubleshoot customer problems, identifying root causes.
- Collaborate with engineering and product teams to escalate and resolve bugs or feature requests.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of the customer knowledge base.
- Identify opportunities to improve customer experience and service delivery.
- Provide feedback to product and engineering teams based on customer interactions.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Proactively communicate with customers regarding issue status and resolution timelines.
- Proven experience in a customer service or technical support role, preferably Tier 2.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to empathize with customers and maintain a professional demeanor.
- Knowledge of (mention a relevant software/product type, e.g., SaaS platforms, IT hardware).
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Ability to work effectively in a team-oriented environment.
This advertiser has chosen not to accept applicants from your region.
3
Client Relationship Manager - Financial Services
1010 Saar, Northern
BHD90000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Client Relationship Manager to foster and maintain strong partnerships within the financial services sector. This pivotal role is responsible for understanding client needs, providing tailored financial solutions, and ensuring a high level of client satisfaction. You will serve as the primary point of contact for a portfolio of high-value clients, managing their financial portfolios and offering strategic advice. The ideal candidate will possess exceptional communication, negotiation, and problem-solving skills, coupled with a deep understanding of banking and investment products.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute strategies to deepen client relationships and identify growth opportunities.
- Proactively manage a portfolio of clients, ensuring their financial objectives are met.
- Conduct regular client reviews to assess performance, discuss market trends, and adjust strategies as needed.
- Provide expert financial advice and recommendations on investment products, loans, and other banking services.
- Resolve client inquiries and issues efficiently and effectively, escalating complex matters when necessary.
- Collaborate with internal teams (e.g., product specialists, credit analysts) to deliver comprehensive client solutions.
- Stay informed about market developments, regulatory changes, and new financial products.
- Identify and pursue new business opportunities through client referrals and networking.
- Maintain accurate client records and manage relationship management systems.
- Ensure compliance with all relevant financial regulations and company policies.
Qualifications:
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 5 years of experience in client relationship management, banking, or wealth management.
- Proven track record of successfully managing and growing a client portfolio.
- In-depth knowledge of financial markets, investment vehicles, and banking products.
- Excellent interpersonal, communication, and presentation skills.
- Strong negotiation and sales capabilities.
- Ability to analyze financial data and provide strategic insights.
- Relevant certifications (e.g., CFA, CFP) are highly desirable.
- Familiarity with CRM software and financial planning tools.
- Resident in or able to commute regularly to **Saar, Northern, BH**.
This advertiser has chosen not to accept applicants from your region.
4
Senior Banking Relationship Manager
11223 Al Daih, Northern
BHD120000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client, a prestigious financial institution, is seeking a highly motivated and experienced Senior Banking Relationship Manager to join their dynamic team. This role focuses on developing and managing a portfolio of high-net-worth clients, providing them with comprehensive financial solutions and personalized banking services. You will be responsible for cultivating strong, long-term relationships, understanding client needs, and offering tailored advice on investments, loans, and other financial products. Exceptional client management and sales skills are essential for success in this position.
Key responsibilities include proactively identifying and pursuing new business opportunities within the target market. You will conduct thorough financial needs analyses for existing and prospective clients, developing customized strategies to meet their financial goals. Managing client portfolios, monitoring market trends, and providing strategic financial guidance are integral to this role. You will act as a trusted advisor, building rapport and ensuring client satisfaction through superior service. Collaboration with internal specialists in wealth management, lending, and other areas will be crucial to deliver integrated solutions. Meeting and exceeding sales targets, along with maintaining compliance with all banking regulations and internal policies, are key performance indicators. This role requires a deep understanding of financial markets and a commitment to ethical business practices.
The ideal candidate will possess a Bachelor's degree in Finance, Economics, Business Administration, or a related field; an MBA or advanced financial certifications are highly desirable. A minimum of 8 years of experience in banking, wealth management, or financial advisory services is required, with a proven track record of success in client relationship management and business development. Strong knowledge of financial products, investment strategies, credit analysis, and regulatory compliance is essential. Excellent communication, negotiation, and interpersonal skills are a must. The ability to build trust and rapport with affluent clients is critical. This position is based in the Northern governorate of Bahrain and requires a professional presence.
Key responsibilities include proactively identifying and pursuing new business opportunities within the target market. You will conduct thorough financial needs analyses for existing and prospective clients, developing customized strategies to meet their financial goals. Managing client portfolios, monitoring market trends, and providing strategic financial guidance are integral to this role. You will act as a trusted advisor, building rapport and ensuring client satisfaction through superior service. Collaboration with internal specialists in wealth management, lending, and other areas will be crucial to deliver integrated solutions. Meeting and exceeding sales targets, along with maintaining compliance with all banking regulations and internal policies, are key performance indicators. This role requires a deep understanding of financial markets and a commitment to ethical business practices.
The ideal candidate will possess a Bachelor's degree in Finance, Economics, Business Administration, or a related field; an MBA or advanced financial certifications are highly desirable. A minimum of 8 years of experience in banking, wealth management, or financial advisory services is required, with a proven track record of success in client relationship management and business development. Strong knowledge of financial products, investment strategies, credit analysis, and regulatory compliance is essential. Excellent communication, negotiation, and interpersonal skills are a must. The ability to build trust and rapport with affluent clients is critical. This position is based in the Northern governorate of Bahrain and requires a professional presence.
This advertiser has chosen not to accept applicants from your region.
5
Remote Senior Charity Relationship Manager
111 Al Malikiyah, Northern
BHD85000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client is seeking a dedicated and skilled Remote Senior Charity Relationship Manager to foster and expand partnerships with charitable organizations globally. This fully remote position allows you to work from home while making a significant impact. You will be responsible for identifying potential partners, building strong relationships, and managing existing collaborations to maximize mutual benefit and achieve shared goals. The ideal candidate possesses excellent communication and negotiation skills, a deep understanding of the non-profit sector, and a proven track record in partnership development.
Key Responsibilities:
Qualifications:
This is an exceptional opportunity for a motivated professional to contribute to meaningful causes by strengthening vital partnerships. Our client offers a competitive salary, comprehensive benefits, and the chance to shape impactful collaborations from anywhere.
Key Responsibilities:
- Identify, cultivate, and manage strategic relationships with charitable organizations.
- Develop and implement effective partnership strategies to align with organizational objectives.
- Negotiate and finalize partnership agreements, ensuring clarity and mutual benefit.
- Serve as the primary point of contact for assigned charity partners, addressing their needs and concerns.
- Organize and facilitate regular communication and meetings with partners.
- Monitor the performance of partnerships and identify opportunities for growth and improvement.
- Collaborate with internal teams to ensure successful program delivery and support for partners.
- Represent the organization at relevant industry events, conferences, and forums.
- Stay informed about trends and best practices within the non-profit sector.
- Develop compelling proposals and presentations to showcase partnership opportunities.
- Maintain accurate records of partner interactions and engagement activities.
Qualifications:
- Bachelor's degree in Non-profit Management, Business Administration, Communications, or a related field. Master's degree preferred.
- Minimum of 5 years of experience in fundraising, partnership management, or business development within the non-profit sector.
- Proven success in building and managing relationships with diverse stakeholders.
- Excellent communication, interpersonal, and negotiation skills.
- Strong understanding of the charitable landscape and non-profit operations.
- Ability to work independently and manage a remote workload effectively.
- Proficiency in CRM software and other partnership management tools.
- Strategic thinking and problem-solving abilities.
- Experience in proposal writing and presentation development.
- Must be highly organized and detail-oriented.
- Comfortable and effective working in a fully remote environment.
This is an exceptional opportunity for a motivated professional to contribute to meaningful causes by strengthening vital partnerships. Our client offers a competitive salary, comprehensive benefits, and the chance to shape impactful collaborations from anywhere.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Specialist - Global Client Services
9901 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client is actively seeking a dedicated and skilled Remote Technical Support Specialist to join their growing global client services team. This role is fully remote, allowing you to work from anywhere within your designated time zone. You will be the primary point of contact for customers experiencing technical difficulties with our innovative software solutions, providing timely and effective resolutions. This position demands exceptional problem-solving abilities, strong communication skills, and a customer-centric approach.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via various channels, including email, live chat, and phone.
- Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide customers through step-by-step solutions, ensuring clear and concise communication.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to the product development team for continuous improvement.
- Proactively monitor customer accounts and system performance to anticipate potential problems.
- Assist with user training and onboarding for new clients.
- Maintain a high level of customer satisfaction by delivering exceptional support experiences.
- Participate in team meetings and training sessions to stay updated on product features and support procedures.
- Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
- Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a genuine desire to help customers.
- Experience supporting SaaS products is a significant advantage.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Ability to work flexible hours to cover different time zones may be required.
This advertiser has chosen not to accept applicants from your region.
7
Customer Relations Manager
11004 Hamad Town, Northern
BHD65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an accomplished Customer Relations Manager to foster strong, long-lasting relationships with their clientele. This hybrid role balances the need for in-person collaboration with the flexibility of remote work. You will be the primary point of contact for key accounts, ensuring their needs are met and their satisfaction levels remain high. Your responsibilities include developing and executing customer retention strategies, managing client escalations, and proactively identifying opportunities to enhance customer loyalty and advocacy. You will conduct regular client check-ins, gather feedback, and translate insights into actionable improvements for our services and support. Collaboration with sales, marketing, and product development teams is essential to ensure a cohesive customer experience across all touchpoints. The ideal candidate will possess exceptional communication, negotiation, and interpersonal skills. A proven track record in customer relationship management, account management, or a similar client-facing role is required. You should be adept at problem-solving and skilled in de-escalating potentially challenging situations with diplomacy and professionalism. Experience with CRM software and customer success platforms is a significant advantage. This role requires a strategic thinker with a passion for delivering outstanding customer service. You will play a pivotal role in shaping customer perception and driving business growth through strong client partnerships. This hybrid position requires regular attendance at our **Hamad Town, Northern, BH** office for team meetings, client engagements, and strategic planning sessions, with the remainder of the week accessible remotely. We are looking for an individual who can build trust, provide valuable support, and act as a true advocate for our customers.
This advertiser has chosen not to accept applicants from your region.
8