9 Client Relationships jobs in Manama

Bahraini Nationals

The role holder is responsible for delivering the assigned sales target and support the branch over all in achieving the assigned growth target through sales to new and existing customers by ensuring current customers have the right products and services. The role holder is also responsible to identifying new markets and customer leads and pitching prospective customers. The role holder performs duties including but not limited to monitoring competition, maintaining good customer relations, and pursuing new sales opportunities.
Moreover, the job holder is responsible to ensure all controls and compliance are in place.

Responsibilities

• Source and develop new clients by applying disciplined sales process and demonstrating comprehensive knowledge of product range. Enhance exiting Branch Banking relationships and provide professional quality customer service.
• Meet with clients, analyze their needs, provide advice and sell relevant products or services as appropriate.
• Deliver the assigned target through new and existing to bank customer.
• Communicates and meets with clients / prospects on a pro-active basis and responds to their inquiries and requests in a timely and accurate manner to ensure high level of customer service.
• Assists in maintaining effective relationships with new and existing clients to repeat business opportunities, referrals and lead generation for target completion of the Branch.
• Drafts sales reports to be submitted to the Branch Manager and receives feedback from Lead - Sales Growth to be incorporated prior submitting to Branch Manager.
• Communicates with the existing customers to notify them on the current promotions and offers, which will enhance the sales of the assigned branch.
• Approaches existing and new customers in and out of branch to achieve individual and branch sales target.
• Conducts cold calling, telephonic and field visits to existing and new customers for business conversion.
• Identifies and understands the needs of the customers and provides necessary advice on financial solutions based on their needs.
• Provides assistance and support to new and existing staffs in cross selling techniques-based products, within and outside the branch.
• Documents and maintains all records of sales activities and provides updates as per requirement.
• Ensures completeness and compliance of all documentation for new and existing customers to protect company and client interests.
• Stays on top of the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an ongoing basis and submits the findings to the Lead - Sales Growth.
• Follows up with customers to obtain all expired or missing documents or unmet conditions.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor's degree in Business Administration, Management, Banking or any related discipline is mandatory
• 3- 5 Years of experience-Minimum 3 years of experience in a Bank in Sales
• Strong knowledge of SME market in Bahrain.
  Strong knowledge of Central Bank of Bahrain rules and regulations.
  Strong knowledge of all Banking products and services.
• Fluency in English and Arabic

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Our client is seeking an experienced and proactive Client Relationship Manager to join their growing technical support team. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for building and maintaining strong relationships with a portfolio of key clients, serving as their primary point of contact for all technical support and service-related matters. Your role will involve understanding client needs, ensuring service level agreements are met, and proactively addressing any potential issues before they escalate. You will conduct regular check-ins, provide updates on service performance, and gather feedback to continuously improve our client's offerings. Collaboration with internal technical and operational teams will be crucial to ensure seamless service delivery. The ideal candidate possesses exceptional communication, negotiation, and problem-solving skills, with a strong technical aptitude. A proven history of successful client management and a deep understanding of customer service principles are essential. Experience in the IT or software industry is highly preferred. This remote role requires excellent self-management skills, a dedicated home office environment, and the ability to work autonomously. Our client is committed to providing outstanding customer experiences and seeks individuals who are passionate about fostering long-term client partnerships. You will play a vital role in client retention and satisfaction, contributing directly to the company's success. Proficiency in CRM software and project management tools is a plus. If you excel at building rapport and ensuring client success in a remote setting, we encourage you to apply.

Office Administrator & Customer Relationship Manager

We are hiring an Office Administrator & Customer Relationship Manager to keep daily operations running smoothly and manage client relationships. This role combines office management with direct client interaction. (Bahraini only)

Responsibilities

• Organize schedules, correspondence, and office records
• Maintain CRM and project documents
• Handle client inquiries professionally
• Prepare reports, presentations, and marketing materials
• Coordinate meetings, proposals, and follow-ups
• Work with third parties on client projects
• Ensure clients receive timely support and solutions

Qualifications

• Strong organization and time management skills
• Proficient in Google Workspace and CRM tools
• Clear verbal and written communication skills
• 1-3 years of experience in office administration or customer relationship management
• Must be located in commutable distance to Manama, Capital Governorate, Bahrain

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The FX & Local Markets businesses operate on a global 24-hour basis covering trading centers in Asia Pacific, Europe and North America.

The Client Services team executes onboarding of Citi’s clients for these businesses primarily through Citi’s proprietary FX trading platforms. Services provided by the desk involve interaction with external institutional clients across client segments on client profile maintenance, usage of platforms, issue and query management, as well as related support to internal Sales teams.

The purpose of this role will be to provide the first line of support to external institutional clients on Citi’s FX platforms, onboard those clients on Citi’s proprietary e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the overall customer experience and relationship with Citi.

**Key Responsibilities**:

- Provide world-class onboarding and maintenance support to a geographically diverse institutional user base
- Develop an in-depth knowledge of the fundamentals of FX/ FX Sales and Trading business and the dealing lifecycle in so much as how it benefits clients
- Work with unit SMEs on various client/platform onboarding related processes, as well as with multiple levels of management during BAU risk oversight
- Ensure all client issues raised during the shift are tracked and resolved closely with the controls and governance manager, leads, and other key stakeholders to prioritize resolution
- Handle high risk requests for clients immediately and ensure they are escalated and socialized with the right stakeholders
- Analyzes emerging exceptions and usage trends for clients, risks and work with product and tech partners on solution designs to mitigate business impact by leveraging expert analytical and technical skills.
- Ensure there is a clear and distinct focus on platinum clients as regards prioritization, handling, escalation and communication
- Coordinate issue and corrective action management processes, identifying root causes, impacts to business, and steps required. Monitor progress of corrective action plans. Provide appropriate guidance back to clients.
- Coordinate alignment and optimization of unit processes across regions, with the assistance of the unit controls and governance manager, and leads.
- Work with governance and controls manager and leads to identify, escalate and track key risk indicators
- Manage the client services mailbox by way of prioritization and task assignment as required
- Ensure all incoming requests are then ticketed and tracked on the appropriate technology tools

Collate customer feedback on our platforms and ensure they are translated into new class-leading initiatives on process and system optimization where applicable.
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

The FX & Local Markets businesses operate on a global 24-hour basis covering trading centers in Asia Pacific, Europe and North America.

The Client Services team executes onboarding of Citi’s clients for these businesses primarily through Citi’s proprietary FX trading platforms. Services provided by the desk involve interaction with external institutional clients across client segments on client profile maintenance, usage of platforms, issue and query management, as well as related support to internal Sales teams.

The purpose of this role will be to provide the first line of support to external institutional clients on Citi’s FX platforms, onboard those clients on Citi’s proprietary e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the overall customer experience and relationship with Citi.

Key Responsibilities:
Provide world-class onboarding and maintenance support to a geographically diverse institutional user base
Develop an in-depth knowledge of the fundamentals of FX/ FX Sales and Trading business and the dealing lifecycle in so much as how it benefits clients
Work with unit SMEs on various client/platform onboarding related processes, as well as with multiple levels of management during BAU risk oversight
Ensure all client issues raised during the shift are tracked and resolved closely with the controls and governance manager, leads, and other key stakeholders to prioritize resolution
Handle high risk requests for clients immediately and ensure they are escalated and socialized with the right stakeholders
Analyzes emerging exceptions and usage trends for clients, risks and work with product and tech partners on solution designs to mitigate business impact by leveraging expert analytical and technical skills.
Ensure there is a clear and distinct focus on platinum clients as regards prioritization, handling, escalation and communication
Coordinate issue and corrective action management processes, identifying root causes, impacts to business, and steps required. Monitor progress of corrective action plans. Provide appropriate guidance back to clients.
Coordinate alignment and optimization of unit processes across regions, with the assistance of the unit controls and governance manager, and leads.
Work with governance and controls manager and leads to identify, escalate and track key risk indicators
Manage the client services mailbox by way of prioritization and task assignment as required
Ensure all incoming requests are then ticketed and tracked on the appropriate technology tools

Collate customer feedback on our platforms and ensure they are translated into new class-leading initiatives on process and system optimization where applicable.

Development Value:
Opportunity to work as part of a truly global team, with oversight from experienced business managers.
Training on FX products and processes from a well-established team.
Visibility to clients and senior management especially when you are recognized as an expert in the field.

Career growth opportunities within an organization recognized as the world’s leading FX provider, having not just one but two class-leading FX trading platforms

Knowledge/Experience:
Intermediate business knowledge/ understanding of financial markets and products.
Experience in leading and managing a small team with ability to lead, coach and develop direct reports.
Experience in customer services processes, handling a large volume of client queries.

Strong process awareness of what could be termed as high risk within a given business process, and the ability to independently manage incidents, problems and customer

**Skills**:Drives key business initiatives/programs
Drives or supports timely and quality delivery of issues and action plans.
Drives the identification of risk areas, leads and performs risk assessments to deep dive into processes, risks and controls.
Exceptional interpersonal and communication skills
Ability to promote positive work relationships
Ability to think clearly, analyze and resolve problems with good judgment
Displays a flexible, positive, pro-active attitude to work
Understand criticality and core concepts of information security and operational risk/controls
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

Our client is actively seeking a dedicated and skilled Remote Technical Support Specialist to join their growing global client services team. This role is fully remote, allowing you to work from anywhere within your designated time zone. You will be the primary point of contact for customers experiencing technical difficulties with our innovative software solutions, providing timely and effective resolutions. This position demands exceptional problem-solving abilities, strong communication skills, and a customer-centric approach.

Responsibilities:

• Provide first-line technical support to customers via various channels, including email, live chat, and phone.
• Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
• Guide customers through step-by-step solutions, ensuring clear and concise communication.
• Document all support interactions, resolutions, and customer feedback in the CRM system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the product development team for continuous improvement.
• Proactively monitor customer accounts and system performance to anticipate potential problems.
• Assist with user training and onboarding for new clients.
• Maintain a high level of customer satisfaction by delivering exceptional support experiences.
• Participate in team meetings and training sessions to stay updated on product features and support procedures.

Qualifications:

• Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
• Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
• Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent troubleshooting and diagnostic skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a genuine desire to help customers.
• Experience supporting SaaS products is a significant advantage.
• Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• Ability to work flexible hours to cover different time zones may be required.

This is an excellent opportunity to grow your career in a supportive, remote-first environment with a company committed to technological excellence and customer success. Join our team and make a difference from the comfort of your home office.

Overview

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As an Account Management Team Lead , you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

Responsibilities

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team’s goals.

Qualifications

• Have a passion for sales
• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.

Additional Information

• Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun!
• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.

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Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

KEY ACCOUNTABILITIES:

Client Relationship Management & Business Development

• Originate new business opportunities with target clients across all banking products
• Articulate the value-add services/ products and distinguished qualities FAB has to offer existing and potential clients
• Work closely with all stakeholders from Head Office and the International locations to generate business leads
• Manage the daily interactions with clients and provide superior service to improve clients’ experience, grow assets and liabilities, and maximise FAB’s profitability
• Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients
• Pitch, review, negotiate and conclude deals
• Play an active role in raising liabilities for the bank.
• Develop and execute Term Sheet, Information Memorandum, financial modelling, & mandate letter
• Achieve individual and team financial performance targets
• Examine & resolve credit, market, and operational risk aspects of the transactions in collaboration with products and enablement Teams
• Motivate, Develop and Coach team members
• Maintain the credit quality of the clients’ relationships within the Portfolio to an acceptable level set by the Bank’s standard
• Identify early warning signs and take immediate remedial action to mitigate any potential credit risk
• Ensure that any excesses or over limit are regularised within a reasonable time
• Ensure Account Plans are prepared and maintained for all key clients
• Ensure all clients’ files /documents are updated and well maintained
• Ensure all credit reviews are submitted on time and agreed conditions are met
• Maintain a satisfactory audit on the portfolio
• Learning & Development – Attend appropriate on and off the job training programs and ensure development and skill upgradation of team members
• Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements.
  
  

Internal Collaboration

• Develop a close working relationship with all departments/ sub-departments including Product partners (GCF, GTB, & Global Markets), Credit, Finance, Operations, Legal, CAD, Treasury etc which will directly contribute to the success of the overall performance of the Bank.
  
  

Client and Market Analysis

• Conduct analysis on clients’ financial health and needs as well as their industries/ markets on regular basis in order to identify lending, selling, and cross-selling opportunities
  
  

Credit Approval

• Collect credit request and documents from the clients and conduct initial analysis, acquiring and evaluating new accounts, structuring credit facilities, performing credit assessment of financial statements, cash flow projections, periodic credit reviews of the existing accounts and loan documentations.
• Prepare credit memoranda and other information relevant for the credit application package of new credit applications, annual reviews, and ad-hoc applications.
• Ensure the quality of the credit portfolio is maintained by reviewing proposals and identifying and assessing all risks inherent in credit exposures.
  
  

Continuous Improvement

• Identify opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
  
  

Policies, Systems, Processes & Procedures

• Follow all policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
  
  

MIS and Reports

• Prepare reports in a timely and accurate manner to meet FAB’s requirements, policies, and standards. And review MIS reports to keep track of performance vs. budgets
  
  

Strategic Contribution

• Ensure effective cascading of the business strategy to all colleagues to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Work with all Bahrain and HO stakeholders to develop the strategy, business plan, and tactics with the aim of increasing the Bank’s share of the target clients’ wallet and achieving target relationship returns.
• Keep close interaction with Product teams, and other stakeholders, to maximize business opportunities with clients, and to streamline execution of deals and strategies.
  
  

People Management

• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.
  
  

Budgeting And Financial Planning

• Manage P&L responsibility of the assigned portfolio, achieving targets within defined budget levels.
  
  

Policies, Systems, Processes & Procedures

• Manage and ensure effective implementation of the CCB policies, procedures and controls covering all areas of assigned activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
  
  

Client And Market Analysis

• Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.
  
  

Day-to-Day Activities

• Assist the Executive Directors and Business Head in the day-to-day administrative and transactional activities to ensure continuity of work and the delivery of effective and high-quality outputs.
• Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.
  
  

Qualifications

Minimum Qualification:

• Bachelor’s degree in finance or related discipline.
• Professional qualification is preferred.
  
  

Minimum Experience

• At least 10 years of relevant experience in corporate and commercial banking and client relationship management with multinational banks, preferably managing a portfolio driven by assets and liabilities
• Strong knowledge of corporate and commercial banking product in general under GCF, GTB, & GM
  
  

Knowledge, Skills, And Attributes

• Knowledge of Bahrain’s banking industry.
• Extensive contacts within Bahrain for business development within Bahrain and outside.
• Proven track record of success in identifying, structuring, and delivering financing solutions to a diverse client base.
• Strong marketing, client relationship management and presentation skills.
• Ability to communicate effectively with clients and internal stakeholders.
• Awareness of market trends and dynamics.
• Experience in the entire credit process from deal acquisition up to conclusion (including documentation).
• Strong in Credit Risk and Financial Risk analysis.
• Work ethics and a passion for excellence.
• Ability to perform under pressure and within tight deadlines.
• Ability to work independently and collaboratively as a team player and highly adaptable to the changing needs of internal and external customers.
• Strong leadership skills.
  
  

Additional Information

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