Client Relationship Manager

79654 Al Hidd BHD50000 Annually WhatJobs

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Job Description

full-time
Our client is seeking a motivated and personable Client Relationship Manager to foster and enhance connections with their valued clientele in Budaiya, Northern, BH . This key role involves understanding client needs, ensuring their satisfaction with services, and identifying opportunities for upselling or cross-selling. The ideal candidate will be an excellent communicator with strong interpersonal skills and a proactive approach to client management.

Key Responsibilities:
  • Serve as the primary point of contact for a portfolio of assigned clients.
  • Build and maintain strong, long-lasting relationships with clients based on trust and mutual understanding.
  • Understand client objectives and proactively identify ways to help them achieve success with our client's products/services.
  • Regularly communicate with clients to provide updates, gather feedback, and address any concerns.
  • Monitor client account health and identify potential risks or churn indicators.
  • Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
  • Identify opportunities for account growth and present relevant solutions to clients.
  • Resolve client issues efficiently and effectively, escalating when necessary.
  • Conduct client review meetings and provide performance reports.
  • Contribute to client retention and overall client satisfaction.

Qualifications:
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of 3 years of experience in account management, client relations, or a customer-facing role.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Proven ability to build and maintain strong client relationships.
  • Strong problem-solving and negotiation skills.
  • Familiarity with CRM software.
  • Ability to manage multiple client accounts simultaneously.
  • A proactive and results-oriented mindset.
  • Excellent organizational and time management skills.
  • A team player with a positive attitude.
This is an excellent opportunity for a dedicated professional to thrive in a client-focused role within a dynamic company in Budaiya, Northern, BH . Contribute to client success and strengthen brand loyalty.
This advertiser has chosen not to accept applicants from your region.

Relationship Manager-Branch banking

Manama, Capital Z Global

Posted 6 days ago

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Job Description

Bahraini Nationals

The role holder is responsible for delivering the assigned sales target and support the branch over all in achieving the assigned growth target through sales to new and existing customers by ensuring current customers have the right products and services. The role holder is also responsible to identifying new markets and customer leads and pitching prospective customers. The role holder performs duties including but not limited to monitoring competition, maintaining good customer relations, and pursuing new sales opportunities.
Moreover, the job holder is responsible to ensure all controls and compliance are in place.

Responsibilities

  • Source and develop new clients by applying disciplined sales process and demonstrating comprehensive knowledge of product range. Enhance exiting Branch Banking relationships and provide professional quality customer service.
  • Meet with clients, analyze their needs, provide advice and sell relevant products or services as appropriate.
  • Deliver the assigned target through new and existing to bank customer.
  • Communicates and meets with clients / prospects on a pro-active basis and responds to their inquiries and requests in a timely and accurate manner to ensure high level of customer service.
  • Assists in maintaining effective relationships with new and existing clients to repeat business opportunities, referrals and lead generation for target completion of the Branch.
  • Drafts sales reports to be submitted to the Branch Manager and receives feedback from Lead - Sales Growth to be incorporated prior submitting to Branch Manager.
  • Communicates with the existing customers to notify them on the current promotions and offers, which will enhance the sales of the assigned branch.
  • Approaches existing and new customers in and out of branch to achieve individual and branch sales target.
  • Conducts cold calling, telephonic and field visits to existing and new customers for business conversion.
  • Identifies and understands the needs of the customers and provides necessary advice on financial solutions based on their needs.
  • Provides assistance and support to new and existing staffs in cross selling techniques-based products, within and outside the branch.
  • Documents and maintains all records of sales activities and provides updates as per requirement.
  • Ensures completeness and compliance of all documentation for new and existing customers to protect company and client interests.
  • Stays on top of the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an ongoing basis and submits the findings to the Lead - Sales Growth.
  • Follows up with customers to obtain all expired or missing documents or unmet conditions.

QUALIFICATIONS, EXPERIENCE AND SKILLS

  • Bachelor's degree in Business Administration, Management, Banking or any related discipline is mandatory
  • 3- 5 Years of experience-Minimum 3 years of experience in a Bank in Sales
  • Strong knowledge of SME market in Bahrain.
    Strong knowledge of Central Bank of Bahrain rules and regulations.
    Strong knowledge of all Banking products and services.
  • Fluency in English and Arabic
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Commercial Banking Relationship Manager

32525 Bilad Al Qadeem, Capital BHD85000 Annually WhatJobs

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Job Description

full-time
Our client, a prominent regional bank, is actively seeking an experienced Commercial Banking Relationship Manager to join their team in Salmabad, Northern, BH . This crucial role involves developing and managing a portfolio of high-value commercial clients, understanding their unique financial needs, and providing tailored banking solutions to foster long-term partnerships. The successful candidate will possess a deep understanding of commercial banking products, exceptional client relationship skills, and a proven track record of business development within the financial sector. This is an excellent opportunity to contribute to the growth of a respected financial institution.

Key Responsibilities:
  • Proactively identify and pursue new business opportunities within the commercial sector to expand the bank's client base.
  • Build and maintain strong, trusted relationships with existing and prospective commercial clients, understanding their business operations and financial requirements.
  • Analyze financial statements, creditworthiness, and market conditions to assess risk and structure appropriate lending solutions.
  • Originate and manage a diverse portfolio of commercial loans, credit facilities, and other banking products.
  • Provide expert advice and solutions related to cash management, trade finance, treasury services, and investment products.
  • Conduct regular client reviews to ensure ongoing satisfaction and identify opportunities for cross-selling additional bank services.
  • Collaborate with internal departments, including credit analysis, operations, and product specialists, to deliver seamless client experiences.
  • Ensure compliance with all bank policies, procedures, and regulatory requirements.
  • Meet or exceed established performance targets for loan growth, deposit acquisition, and overall client profitability.
  • Represent the bank in industry events and community activities to enhance brand visibility and network effectively.
  • Stay informed about economic conditions, market trends, and competitive landscape impacting commercial clients.
Qualifications:
  • Bachelor's degree in Business Administration, Finance, Economics, or a related field. A Master's degree or relevant professional certification is advantageous.
  • Minimum of 6 years of experience in commercial banking, corporate banking, or business development within the financial services industry.
  • Proven ability to originate and manage commercial loan portfolios and achieve sales targets.
  • Strong understanding of commercial lending principles, credit analysis, financial statement analysis, and risk management.
  • Excellent interpersonal, communication, and negotiation skills.
  • Demonstrated success in building and nurturing client relationships.
  • Proficiency in banking software and CRM systems.
  • Knowledge of Bahrain's business environment and regulatory framework is highly desirable.
  • Ability to work independently and as part of a team, with strong organizational and time management skills.
  • A professional demeanor and commitment to ethical conduct.
This role requires a proactive and client-focused individual who thrives in a performance-driven environment.
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Senior Private Banking Relationship Manager

New
567 Hamad Town, Northern BHD110000 Annually WhatJobs

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Job Description

full-time
Our client, a leading financial services provider, is seeking a highly experienced and client-focused Senior Private Banking Relationship Manager to join their esteemed team in Hamad Town, Northern, BH . This role is crucial for managing and expanding a portfolio of high-net-worth (HNW) clients, providing comprehensive wealth management solutions tailored to their unique financial goals and aspirations. The ideal candidate will possess a strong track record in private banking, exceptional interpersonal skills, and a deep understanding of investment products, financial planning, and risk management. You will be responsible for building and nurturing long-term relationships with clients, acting as their primary point of contact for all banking and investment needs.

Key responsibilities include actively prospecting for new HNW clients and developing strategies to attract and onboard them. You will conduct in-depth financial needs analyses and develop personalized investment strategies, wealth planning, and estate planning recommendations. The Senior Private Banking Relationship Manager will manage a portfolio of clients, ensuring proactive engagement and regular portfolio reviews. This involves staying abreast of market trends, economic conditions, and investment opportunities to provide informed advice. You will coordinate with internal specialists, such as investment advisors, trust officers, and tax experts, to deliver integrated financial solutions. The role requires meticulous attention to detail in managing client accounts, ensuring compliance with regulatory requirements and internal policies. You will be responsible for meeting and exceeding established sales and service targets for your client portfolio. Client satisfaction and retention are paramount. The successful candidate will be a trusted advisor, demonstrating integrity, discretion, and a commitment to client success.

**Qualifications:**
  • Bachelor's degree in Finance, Business Administration, Economics, or a related field. Relevant professional certifications (e.g., CFP, CFA) are highly advantageous.
  • Minimum of 7 years of experience in private banking, wealth management, or a similar client-facing financial advisory role.
  • Proven ability to build and manage a successful portfolio of HNW clients.
  • In-depth knowledge of investment products, financial planning, estate planning, and risk management.
  • Excellent sales, negotiation, and relationship management skills.
  • Strong understanding of regulatory requirements and compliance in the financial services industry.
  • Exceptional communication, presentation, and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.
  • High level of ethical conduct and discretion.
  • Fluency in English; proficiency in Arabic is a significant asset.
Embark on a rewarding career path where you can make a tangible difference in the financial lives of valued clients.
This advertiser has chosen not to accept applicants from your region.

Senior Corporate Banking Relationship Manager

11541 Askar, Southern BHD100000 Annually WhatJobs

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Job Description

full-time
Our client, a prominent financial institution, is seeking an experienced Senior Corporate Banking Relationship Manager to manage and grow a portfolio of high-value corporate clients. This key role, based in **Tubli, Capital, BH**, requires a deep understanding of corporate finance, credit risk assessment, and a proven ability to build and maintain strong client relationships. You will be responsible for identifying new business opportunities, structuring complex financial solutions, and ensuring the highest level of service delivery to clients. The Senior Relationship Manager will work closely with internal teams, including credit analysts, product specialists, and trade finance experts, to provide integrated banking solutions tailored to clients' specific needs. Responsibilities include conducting thorough financial due diligence, assessing creditworthiness, negotiating terms, and managing the entire lifecycle of corporate banking relationships. You will also be expected to stay abreast of market trends, regulatory changes, and competitor activities to maintain a competitive edge. The ideal candidate possesses exceptional commercial acumen, strong sales and negotiation skills, and a robust network within the Bahraini corporate sector. A proven track record of achieving ambitious targets for loan growth, deposit gathering, and fee income is essential. This is an outstanding opportunity for a seasoned banking professional to take on a challenging and rewarding role within a respected financial organization.

Key Responsibilities:
  • Manage and grow a portfolio of corporate banking clients, focusing on deepening relationships and increasing wallet share.
  • Identify and pursue new business opportunities within the corporate segment.
  • Structure and negotiate complex credit facilities and financial solutions.
  • Conduct comprehensive financial analysis and credit risk assessment for clients.
  • Develop and maintain strong, long-term relationships with key decision-makers at client organizations.
  • Collaborate with product specialists (e.g., trade finance, treasury, investment banking) to offer comprehensive solutions.
  • Ensure compliance with all internal policies, procedures, and regulatory requirements.
  • Monitor portfolio performance, including credit quality and profitability.
  • Prepare and present credit proposals and relationship reviews to senior management.
  • Stay informed about economic conditions, industry trends, and regulatory changes affecting corporate clients.
Qualifications:
  • Bachelor's degree in Finance, Economics, Business Administration, or a related field; relevant professional certifications are a plus.
  • Minimum of 7-10 years of experience in corporate banking, relationship management, or a related financial services role.
  • Proven track record of successfully managing and growing a portfolio of corporate clients.
  • Strong understanding of credit analysis, financial modeling, and risk management principles.
  • Excellent sales, negotiation, and business development skills.
  • In-depth knowledge of corporate banking products and services.
  • Strong network within the business community in Bahrain.
  • Exceptional communication, interpersonal, and presentation skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in banking software and MS Office Suite.
This advertiser has chosen not to accept applicants from your region.

Senior Relationship Manager - Oil and Gas

Manama, Capital Arab Banking Corporation

Posted today

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Job Description

**1. Job Purpose**:
To lead Oil and Gas coverage for the GCC region.
- Work with Global and Regional heads of Corporate to set the strategy for Oil and Gas sector across GCC.
- Build a portfolio of Oil and Gas/Petrochemical relationships across the GCCdelivering “Bank to Client and Client to Bank”.
- Strong understanding of key industry drivers and key credit issues.
- Establish a holistic understanding of key Client’s needs and offer innovative customized solutions.
- Work in collaboration with product specialists across the Bank.
- Manage all admin/credit related tasks/responsibilities for the portfolio.

Drive own and team (if applicable) performance to increase operating income and Risk Adjusted Relationship Returns across Oil and Gas sector in the GCC, successfully deepening existing customer business and on boarding New to Bank Customers (NTB) which provide a value add to the current revenue streams.

The incumbent is responsible for delivering on a cohesive customer strategy aimed at leveraging existing and new capabilities across the designated core market and sectors by offering a full range of solutions and services to clients.

The incumbent must work integrally and collaboratively with the Group’s wholesale banking product lines and manage the bank’s client centric coverage effort in order to achieve overall relationship financial targets within acceptable risk parameters.

**2. Principal Responsibilities, Accountabilities and Deliverables of Role**:
The incumbent will proactively originate new, and manage existing, relationships within Oil and Gas.

The incumbent will be responsible for establishing:

- **Account Strategy**: Existing or NTB customer’s global account plan and strategy
- **Revenue**: will be responsible for the global asset and liability growth, revenue / profitability generated regardless of product or geography booking for the Designated Area
- **Credit**: will establish, document, monitor and be the custodian of the credit Limits and will be accountable for managing the credit risk for the Designated Area
- **Calls**: will mark the Existing or NTB customer’s Global HO’s senior management with appropriate ABC management with an appropriate meeting / engagement / calling program.

For the above the incumbent will be recognized holistically for the revenue generated for the bank ensuring that all relationship managers work collaboratively to deliver a true global coverage solution to the customer.

The following four Dimensions of accountability will form the basis for a consistent evaluation of performance for the incumbent

1. Customers / Stakeholders

2. Leadership and Teamwork

3. Operational Effectiveness and Control

**Customers / Stakeholders**
- Build the Coverage platform value / reputation in the designated area of operation
- Establish a holistic understanding of Client’s needs and deliver customized solutions across all product lines
- Drive own / team performance (if applicable) across the existing and NTB customer portfolio in the designated area
- to deliver sustainable revenue growth
- effectively manage operating expenses
- grow the overall Client base
- increase Client’s share of wallet
- increase overall portfolio
- improve Client RAROC;
**Financial**:
increase operating income based on approved budgets from the portfolio by offering the Bank’s product suite leveraging cross border relationships if required

**Non-Financial**:
effectively manage Compliance, Audit and Reputational risk to ensure business continuity

**Develop**:
Trusted advisor relationships with key decision maker’s at various levels for the existing or NTB customer’s using own, the teams and the Banks’s various management levels

**Originate / Coordinate**:
originate leads (asset and liability), credit approve, document, monitor and execute in the designated area, the spectrum of Bank’s products and services by drawing on the bank’s product partners across the globe for efficient and tailored delivery

**Grow / Cross sell**:
strong internal relationships with product partners to grow the share of client wallet

**Product Knowledge / Mentor**:
maintain and build own and teams product knowledge of the Bank’s products and services for effective delivery

**Leadership and Teamwork**
- Understand and disseminate the designated area’s business strategy
- Lead by example: represent the ABC brand in the designated area enhance the Bank values and reputation in the market place

**Mentor and Coach **team and provide growth and career development

**Collaborate **with all colleagues and product partners to achieve the budgets as set out in the Client account plans

**Operational Effectiveness and Control**
- **Understand** and **disseminate** the Banks’ policies in the designated area
- **Implement** and **maintain** the Group Compliance Policy locally and regionally
- **Be aware** of the Operational Risk associated with the role
- **Ensure** all audit points raised
This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager - Technical Support

112 Hamad Town, Northern BHD70000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a dynamic technology services provider, is seeking an experienced Customer Relations Manager to enhance their customer support operations in **Hamad Town, Northern, BH**. This role focuses on building and maintaining strong relationships with clients, ensuring exceptional service delivery, and managing the customer support team to achieve high satisfaction levels. The ideal candidate will possess excellent interpersonal skills, a deep understanding of customer service principles, and experience in managing technical support functions.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Manage a team of customer support specialists, providing guidance, training, and performance feedback.
  • Serve as a key point of contact for major clients, addressing inquiries and resolving complex issues.
  • Monitor customer support performance metrics and identify areas for improvement.
  • Develop and maintain customer service standards and escalation procedures.
  • Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
  • Handle customer complaints and disputes professionally and efficiently.
  • Create and manage customer feedback mechanisms to gather insights for service enhancement.
  • Stay updated on industry best practices in customer relationship management and technical support.
  • Ensure the support team is knowledgeable about the company's products and services.
Required Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 5 years of experience in customer service management, preferably in a technical support environment.
  • Proven ability to build and maintain strong customer relationships.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience in managing and motivating a team.
  • Strong understanding of CRM software and customer support tools.
  • Problem-solving skills with a customer-centric approach.
  • Ability to analyze customer data and feedback to drive service improvements.
  • Proficiency in English is essential.
This advertiser has chosen not to accept applicants from your region.
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Director- Client Relationship CCB - Bahrain

Manama, Capital First Abu Dhabi Bank (FAB)

Posted 2 days ago

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Job Description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

KEY ACCOUNTABILITIES:

Client Relationship Management & Business Development

  • Originate new business opportunities with target clients across all banking products
  • Articulate the value-add services/ products and distinguished qualities FAB has to offer existing and potential clients
  • Work closely with all stakeholders from Head Office and the International locations to generate business leads
  • Manage the daily interactions with clients and provide superior service to improve clients’ experience, grow assets and liabilities, and maximise FAB’s profitability
  • Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients
  • Pitch, review, negotiate and conclude deals
  • Play an active role in raising liabilities for the bank.
  • Develop and execute Term Sheet, Information Memorandum, financial modelling, & mandate letter
  • Achieve individual and team financial performance targets
  • Examine & resolve credit, market, and operational risk aspects of the transactions in collaboration with products and enablement Teams
  • Motivate, Develop and Coach team members
  • Maintain the credit quality of the clients’ relationships within the Portfolio to an acceptable level set by the Bank’s standard
  • Identify early warning signs and take immediate remedial action to mitigate any potential credit risk
  • Ensure that any excesses or over limit are regularised within a reasonable time
  • Ensure Account Plans are prepared and maintained for all key clients
  • Ensure all clients’ files /documents are updated and well maintained
  • Ensure all credit reviews are submitted on time and agreed conditions are met
  • Maintain a satisfactory audit on the portfolio
  • Learning & Development – Attend appropriate on and off the job training programs and ensure development and skill upgradation of team members
  • Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements.

Internal Collaboration

  • Develop a close working relationship with all departments/ sub-departments including Product partners (GCF, GTB, & Global Markets), Credit, Finance, Operations, Legal, CAD, Treasury etc which will directly contribute to the success of the overall performance of the Bank.

Client and Market Analysis

  • Conduct analysis on clients’ financial health and needs as well as their industries/ markets on regular basis in order to identify lending, selling, and cross-selling opportunities

Credit Approval

  • Collect credit request and documents from the clients and conduct initial analysis, acquiring and evaluating new accounts, structuring credit facilities, performing credit assessment of financial statements, cash flow projections, periodic credit reviews of the existing accounts and loan documentations.
  • Prepare credit memoranda and other information relevant for the credit application package of new credit applications, annual reviews, and ad-hoc applications.
  • Ensure the quality of the credit portfolio is maintained by reviewing proposals and identifying and assessing all risks inherent in credit exposures.

Continuous Improvement

  • Identify opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

  • Follow all policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

MIS and Reports

  • Prepare reports in a timely and accurate manner to meet FAB’s requirements, policies, and standards. And review MIS reports to keep track of performance vs. budgets

Strategic Contribution

  • Ensure effective cascading of the business strategy to all colleagues to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
  • Work with all Bahrain and HO stakeholders to develop the strategy, business plan, and tactics with the aim of increasing the Bank’s share of the target clients’ wallet and achieving target relationship returns.
  • Keep close interaction with Product teams, and other stakeholders, to maximize business opportunities with clients, and to streamline execution of deals and strategies.

People Management

  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.

Budgeting And Financial Planning

  • Manage P&L responsibility of the assigned portfolio, achieving targets within defined budget levels.

Policies, Systems, Processes & Procedures

  • Manage and ensure effective implementation of the CCB policies, procedures and controls covering all areas of assigned activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Client And Market Analysis

  • Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.

Day-to-Day Activities

  • Assist the Executive Directors and Business Head in the day-to-day administrative and transactional activities to ensure continuity of work and the delivery of effective and high-quality outputs.
  • Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.

Qualifications

Minimum Qualification:

  • Bachelor’s degree in finance or related discipline.
  • Professional qualification is preferred.

Minimum Experience

  • At least 10 years of relevant experience in corporate and commercial banking and client relationship management with multinational banks, preferably managing a portfolio driven by assets and liabilities
  • Strong knowledge of corporate and commercial banking product in general under GCF, GTB, & GM

Knowledge, Skills, And Attributes

  • Knowledge of Bahrain’s banking industry.
  • Extensive contacts within Bahrain for business development within Bahrain and outside.
  • Proven track record of success in identifying, structuring, and delivering financing solutions to a diverse client base.
  • Strong marketing, client relationship management and presentation skills.
  • Ability to communicate effectively with clients and internal stakeholders.
  • Awareness of market trends and dynamics.
  • Experience in the entire credit process from deal acquisition up to conclusion (including documentation).
  • Strong in Credit Risk and Financial Risk analysis.
  • Work ethics and a passion for excellence.
  • Ability to perform under pressure and within tight deadlines.
  • Ability to work independently and collaboratively as a team player and highly adaptable to the changing needs of internal and external customers.
  • Strong leadership skills.

Additional Information

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Director- Client Relationship CCB - Bahrain

Manama, Capital First Abu Dhabi Bank (FAB)

Posted 6 days ago

Job Viewed

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Job Description

Director- Client Relationship CCB - Bahrain

Join to apply for the Director- Client Relationship CCB - Bahrain role at First Abu Dhabi Bank (FAB)

Director- Client Relationship CCB - Bahrain

Join to apply for the Director- Client Relationship CCB - Bahrain role at First Abu Dhabi Bank (FAB)

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Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

KEY ACCOUNTABILITIES:

Client Relationship Management & Business Development

  • Originate new business opportunities with target clients across all banking products
  • Articulate the value-add services/ products and distinguished qualities FAB has to offer existing and potential clients
  • Work closely with all stakeholders from Head Office and the International locations to generate business leads
  • Manage the daily interactions with clients and provide superior service to improve clients’ experience, grow assets and liabilities, and maximise FAB’s profitability
  • Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients
  • Pitch, review, negotiate and conclude deals
  • Play an active role in raising liabilities for the bank.
  • Develop and execute Term Sheet, Information Memorandum, financial modelling, & mandate letter
  • Achieve individual and team financial performance targets
  • Examine & resolve credit, market, and operational risk aspects of the transactions in collaboration with products and enablement Teams
  • Motivate, Develop and Coach team members
  • Maintain the credit quality of the clients’ relationships within the Portfolio to an acceptable level set by the Bank’s standard
  • Identify early warning signs and take immediate remedial action to mitigate any potential credit risk
  • Ensure that any excesses or over limit are regularised within a reasonable time
  • Ensure Account Plans are prepared and maintained for all key clients
  • Ensure all clients’ files /documents are updated and well maintained
  • Ensure all credit reviews are submitted on time and agreed conditions are met
  • Maintain a satisfactory audit on the portfolio
  • Learning & Development – Attend appropriate on and off the job training programs and ensure development and skill upgradation of team members
  • Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements.

Internal Collaboration

  • Develop a close working relationship with all departments/ sub-departments including Product partners (GCF, GTB, & Global Markets), Credit, Finance, Operations, Legal, CAD, Treasury etc which will directly contribute to the success of the overall performance of the Bank.

Client and Market Analysis

  • Conduct analysis on clients’ financial health and needs as well as their industries/ markets on regular basis in order to identify lending, selling, and cross-selling opportunities

Credit Approval

  • Collect credit request and documents from the clients and conduct initial analysis, acquiring and evaluating new accounts, structuring credit facilities, performing credit assessment of financial statements, cash flow projections, periodic credit reviews of the existing accounts and loan documentations.
  • Prepare credit memoranda and other information relevant for the credit application package of new credit applications, annual reviews, and ad-hoc applications.
  • Ensure the quality of the credit portfolio is maintained by reviewing proposals and identifying and assessing all risks inherent in credit exposures.

Continuous Improvement

  • Identify opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

  • Follow all policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

MIS and Reports

  • Prepare reports in a timely and accurate manner to meet FAB’s requirements, policies, and standards. And review MIS reports to keep track of performance vs. budgets

Strategic Contribution

  • Ensure effective cascading of the business strategy to all colleagues to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
  • Work with all Bahrain and HO stakeholders to develop the strategy, business plan, and tactics with the aim of increasing the Bank’s share of the target clients’ wallet and achieving target relationship returns.
  • Keep close interaction with Product teams, and other stakeholders, to maximize business opportunities with clients, and to streamline execution of deals and strategies.

People Management

  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.

Budgeting And Financial Planning

  • Manage P&L responsibility of the assigned portfolio, achieving targets within defined budget levels.

Policies, Systems, Processes & Procedures

  • Manage and ensure effective implementation of the CCB policies, procedures and controls covering all areas of assigned activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Client And Market Analysis

  • Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.

Day-to-Day Activities

  • Assist the Executive Directors and Business Head in the day-to-day administrative and transactional activities to ensure continuity of work and the delivery of effective and high-quality outputs.
  • Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.

Qualifications

Minimum Qualification:

  • Bachelor’s degree in finance or related discipline.
  • Professional qualification is preferred.

Minimum Experience

  • At least 10 years of relevant experience in corporate and commercial banking and client relationship management with multinational banks, preferably managing a portfolio driven by assets and liabilities
  • Strong knowledge of corporate and commercial banking product in general under GCF, GTB, & GM

Knowledge, Skills, And Attributes

  • Knowledge of Bahrain’s banking industry.
  • Extensive contacts within Bahrain for business development within Bahrain and outside.
  • Proven track record of success in identifying, structuring, and delivering financing solutions to a diverse client base.
  • Strong marketing, client relationship management and presentation skills.
  • Ability to communicate effectively with clients and internal stakeholders.
  • Awareness of market trends and dynamics.
  • Experience in the entire credit process from deal acquisition up to conclusion (including documentation).
  • Strong in Credit Risk and Financial Risk analysis.
  • Work ethics and a passion for excellence.
  • Ability to perform under pressure and within tight deadlines.
  • Ability to work independently and collaboratively as a team player and highly adaptable to the changing needs of internal and external customers.
  • Strong leadership skills.

Additional Information

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Banking

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Sales Account Management (Corporate & SME) (Future Vacancy)

Manama, Capital VIVA Bahrain

Posted 6 days ago

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Job Description

Business Unit

stc

Sector

Business

Location

Contract Type

Full Time

Closing Date

31-Dec-2024

General Information:

This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.

Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.

Job Specifications:

The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.

Qualification & Experience:
  • Bachelor degree in the relevant discipline
  • Relevant work experience within the same field or industry
  • Excellent command of the English language; Arabic will be an advantage
  • Excellent interpersonal & communication skills
About the Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

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