183 Customer Engagement jobs in Bahrain
CRM Manager
Manama, Capital
WarpDrive Tech Works
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Job Description
Role Overview
The CRM Manager will be responsible for leading the successful delivery of a CRM implementation project for an international entertainment events venue. The role involves end-to-end project management, from planning and execution to delivery, ensuring alignment with business objectives, timelines, and budget.
Key Responsibilities
- Lead the planning, execution, and delivery of CRM projects in accordance with agreed timelines and scope.
- Develop a comprehensive project methodology, including scheduled timelines, milestone dates, and phase alignment.
- Oversee all stages of project implementation, from discovery through to final delivery.
- Coordinate with internal stakeholders, external vendors, and technical teams to ensure smooth project execution.
- Manage risks, dependencies, and change control processes.
- Prepare and present regular progress reports to senior management and stakeholders.
- Ensure project delivery meets quality standards and represents the best long-term value for the organization.
Mandatory Requirements:
- Certification: PMP (Project Management Professional) certification is required.
- Experience:
- Minimum of 10 years’ experience delivering IT transformation projects.
- Proven track record of successfully leading and delivering up to four CRM projects for companies that deliver international entertainment events.
- Experience must be demonstrable through detailed CVs with project descriptions.
Skills & Competencies:
- Strong project management and organizational skills.
- Excellent stakeholder management and communication abilities.
- In-depth understanding of CRM systems and implementation best practices.
- Ability to develop and execute a structured methodology for project delivery.
- Strong problem-solving and decision-making capabilities.
- Financial acumen to manage budgets and assess project value.
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Customer Engagement Specialist
56789 Northern, Northern
BHD22000 Annually
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Job Description
Our client, a cutting-edge technology startup, is seeking a dynamic and customer-focused Customer Engagement Specialist for their **Shakhura, Northern, BH** office. This role is critical in building and maintaining strong relationships with the company's user base, driving product adoption, and fostering customer loyalty. You will be at the forefront of customer interaction, ensuring a seamless and positive experience across all touchpoints.
Your responsibilities will include developing and executing engagement strategies, creating valuable content for customer communication channels, and managing social media interactions. You will also be responsible for gathering customer feedback, identifying opportunities for upselling or cross-selling, and coordinating with product and marketing teams to enhance the customer journey. The ideal candidate is proactive, has a deep understanding of customer needs, and excels at communicating complex information in an accessible manner.
Key Responsibilities:
Your responsibilities will include developing and executing engagement strategies, creating valuable content for customer communication channels, and managing social media interactions. You will also be responsible for gathering customer feedback, identifying opportunities for upselling or cross-selling, and coordinating with product and marketing teams to enhance the customer journey. The ideal candidate is proactive, has a deep understanding of customer needs, and excels at communicating complex information in an accessible manner.
Key Responsibilities:
- Develop and implement customer engagement strategies.
- Manage communication channels, including email, social media, and in-app messaging.
- Create engaging content to inform and delight customers.
- Gather and analyze customer feedback to identify improvement areas.
- Proactively reach out to customers to enhance their experience.
- Identify opportunities for customer growth and retention.
- Collaborate with marketing and product teams on customer initiatives.
- Monitor and report on customer engagement metrics.
- Bachelor's degree in Marketing, Communications, or a related field.
- 2+ years of experience in customer engagement, community management, or marketing.
- Excellent written and verbal communication skills.
- Experience with CRM and marketing automation tools.
- Strong understanding of social media platforms.
- Creative thinker with a customer-centric approach.
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0
Customer Engagement Specialist
52034 Muharraq, Muharraq
BHD25000 Annually
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Job Description
Our client is searching for a dedicated and empathetic Customer Engagement Specialist to join their vibrant support team in Muharraq, Muharraq, BH . This critical role focuses on providing exceptional support and fostering positive relationships with customers, ensuring their needs are met efficiently and effectively. The ideal candidate will possess outstanding communication skills, a problem-solving attitude, and a genuine commitment to delivering a superior customer experience. This is a great opportunity for individuals looking to build a career in customer service within a dynamic and supportive environment.
Your primary responsibilities will include managing incoming customer inquiries via multiple channels, such as phone, email, and live chat. You will be responsible for troubleshooting customer issues, providing clear and concise solutions, and escalating complex problems to the appropriate departments when necessary. A key aspect of this role involves educating customers on product features, services, and company policies to enhance their understanding and satisfaction. You will actively listen to customer feedback, identify patterns in inquiries, and report them to management to contribute to service improvements. Maintaining accurate customer records and interaction logs within the CRM system is also a vital duty. The goal is to build rapport, resolve issues promptly, and ensure customer loyalty through consistent, high-quality interactions.
The ideal candidate will have a minimum of one year of experience in a customer service or support role. A high school diploma or equivalent is required, with higher education or relevant certifications being an advantage. Exceptional active listening skills, patience, and empathy are crucial. You must be proficient in using computer systems, including CRM software and standard office applications. Strong verbal and written communication skills are essential for effective customer interaction. The ability to remain calm and professional under pressure, handle difficult conversations with grace, and de-escalate situations is highly valued. Our client emphasizes a team-oriented atmosphere and offers ongoing training and development opportunities to help you excel in your role and advance your career within the company.
Key Skills Required:
Contribute to customer satisfaction with our reputable client.
Your primary responsibilities will include managing incoming customer inquiries via multiple channels, such as phone, email, and live chat. You will be responsible for troubleshooting customer issues, providing clear and concise solutions, and escalating complex problems to the appropriate departments when necessary. A key aspect of this role involves educating customers on product features, services, and company policies to enhance their understanding and satisfaction. You will actively listen to customer feedback, identify patterns in inquiries, and report them to management to contribute to service improvements. Maintaining accurate customer records and interaction logs within the CRM system is also a vital duty. The goal is to build rapport, resolve issues promptly, and ensure customer loyalty through consistent, high-quality interactions.
The ideal candidate will have a minimum of one year of experience in a customer service or support role. A high school diploma or equivalent is required, with higher education or relevant certifications being an advantage. Exceptional active listening skills, patience, and empathy are crucial. You must be proficient in using computer systems, including CRM software and standard office applications. Strong verbal and written communication skills are essential for effective customer interaction. The ability to remain calm and professional under pressure, handle difficult conversations with grace, and de-escalate situations is highly valued. Our client emphasizes a team-oriented atmosphere and offers ongoing training and development opportunities to help you excel in your role and advance your career within the company.
Key Skills Required:
- Excellent communication and interpersonal abilities.
- Proficiency in problem-solving and conflict resolution.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team environment.
- Customer-centric approach with a passion for service.
Contribute to customer satisfaction with our reputable client.
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1
Customer Engagement Manager
00118 BH Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a proactive and results-oriented Customer Engagement Manager to join their growing team in **A'ali, Northern, BH**. This role is central to building and nurturing strong, long-lasting relationships with our valued customer base. The ideal candidate will have a strategic mindset, excellent communication and interpersonal skills, and a passion for creating exceptional customer experiences. You will be responsible for developing and implementing customer engagement strategies, identifying opportunities for customer growth and retention, and ensuring customer satisfaction through proactive outreach and personalized interactions. This role requires a deep understanding of customer lifecycle management and the ability to leverage data to drive engagement initiatives.
Key responsibilities include:
Key responsibilities include:
- Developing and executing comprehensive customer engagement plans to enhance loyalty and reduce churn.
- Managing customer communication channels, including email campaigns, social media, and in-app messaging, ensuring brand consistency and effectiveness.
- Analyzing customer data and behavior to identify key trends, segment customers, and personalize engagement efforts.
- Organizing and executing customer events, webinars, and workshops to foster community and provide valuable insights.
- Collaborating with marketing, sales, and product teams to align engagement strategies with business objectives.
- Developing and implementing customer feedback mechanisms, such as surveys and satisfaction monitoring, and acting on the insights gained.
- Managing the customer loyalty program, including its design, promotion, and ongoing optimization.
- Onboarding new customers and ensuring they are set up for success, providing resources and support.
- Proactively identifying at-risk customers and implementing strategies to retain them.
- Tracking and reporting on key engagement metrics, providing regular updates to stakeholders on campaign performance and customer sentiment.
- Acting as a customer advocate within the organization, ensuring their needs and perspectives are considered in all business decisions.
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2
Office Administrator - Client Relations
706 Seef, Capital
BHD2500 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly organized and proactive Office Administrator to manage client relations and ensure smooth daily operations. This role is pivotal in maintaining a positive and professional environment for our valued clients and staff. The ideal candidate will be adept at multitasking, possess excellent communication skills, and demonstrate a keen eye for detail.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a motivated individual to contribute to a dynamic team in a hybrid work environment. The role offers a chance to grow professionally and develop a comprehensive understanding of our client's business operations. We are looking for someone who is eager to take initiative and contribute to the overall success of the office. Join us in building strong client relationships and maintaining an efficient workplace.
Key Responsibilities:
- Serve as the first point of contact for clients, greeting them warmly and directing them appropriately.
- Manage incoming and outgoing correspondence, including emails, phone calls, and mail.
- Schedule and coordinate meetings, appointments, and travel arrangements for staff and clients.
- Maintain and update client databases and internal filing systems with accuracy.
- Prepare and edit documents, reports, and presentations as required.
- Assist with office supply management, ensuring adequate stock levels.
- Handle basic bookkeeping tasks, such as processing invoices and expense reports.
- Provide administrative support to various departments as needed.
- Uphold a high standard of customer service in all client interactions.
- Ensure the office environment is tidy, professional, and welcoming.
- Assist in the planning and execution of company events and client meetings.
- Process incoming and outgoing mail and deliveries efficiently.
- Manage the company's visitor log and ensure security protocols are followed.
- Order and maintain office supplies, stationery, and pantry items.
- Handle petty cash and assist with basic financial record-keeping.
Qualifications:
- Proven experience as an Office Administrator, Receptionist, or in a similar administrative role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to multitask and prioritize tasks effectively.
- Discretion and confidentiality when handling sensitive information.
- A friendly, professional, and customer-oriented attitude.
- Experience with CRM software is a plus.
- High school diploma or equivalent; Associate's degree or relevant certification is preferred.
This is an excellent opportunity for a motivated individual to contribute to a dynamic team in a hybrid work environment. The role offers a chance to grow professionally and develop a comprehensive understanding of our client's business operations. We are looking for someone who is eager to take initiative and contribute to the overall success of the office. Join us in building strong client relationships and maintaining an efficient workplace.
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3
Senior Beauty Advisor & C...
334 Bilad Al Qadeem, Capital
BHD55000 Annually
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Posted today
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Job Description
Our client, a prestigious high-end salon and spa, is seeking a highly skilled and client-focused Senior Beauty Advisor & Client Relations Manager for their location in **Salmabad, Northern, BH**. This role combines exceptional client consultation, advanced beauty services, and the management of client relationships to foster loyalty and drive business growth. The ideal candidate will have a passion for beauty, extensive knowledge of skincare and cosmetic products, and outstanding interpersonal skills.
Responsibilities:
Responsibilities:
- Provide expert consultations and personalized beauty recommendations to clients, focusing on skincare, makeup, and haircare.
- Perform specialized beauty treatments and services, adhering to the highest standards of quality and hygiene.
- Develop and nurture strong, long-lasting relationships with clients, ensuring a premium customer experience.
- Manage client appointments, bookings, and follow-ups to ensure seamless service delivery.
- Act as the primary point of contact for client inquiries, feedback, and concerns, resolving issues promptly and professionally.
- Drive sales of beauty products and services, meeting or exceeding personal and team targets.
- Stay up-to-date with the latest beauty trends, product knowledge, and industry innovations.
- Maintain immaculate client records and consultation notes.
- Assist in training and mentoring junior beauty advisors and salon staff.
- Organize and host client events, workshops, and product launches to enhance engagement.
- Manage inventory of beauty products and maintain appealing retail displays.
- Ensure the salon/spa environment is consistently clean, organized, and welcoming.
- Collaborate with marketing to promote services and special offers to existing clients.
- Contribute to a positive and collaborative team atmosphere.
- Professional certification in cosmetology, esthetics, or a related beauty field.
- Minimum of 5 years of experience in a client-facing beauty role, preferably in a salon or spa setting.
- Proven experience in client relationship management and sales.
- In-depth knowledge of skincare, makeup application, and various beauty treatments.
- Excellent communication, listening, and interpersonal skills.
- Strong sales acumen and ability to upsell and cross-sell.
- Professional and polished appearance.
- Ability to work flexible hours, including weekends.
- Passion for the beauty industry and a commitment to client satisfaction.
- Experience with salon/spa management software is an advantage.
- Ability to multitask and manage time effectively in a fast-paced environment.
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4
Customer Relations Officer
10422 Muharraq, Muharraq
BHD28000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and professional Customer Relations Officer to join their esteemed team in **Muharraq, Muharraq, BH**. This role is central to maintaining and enhancing customer satisfaction and loyalty. The successful candidate will be responsible for managing customer accounts, resolving inquiries and complaints, and ensuring that all customer interactions are handled with the utmost care and efficiency. You will act as a primary point of contact for customers, providing them with information about products and services, and addressing any concerns they may have. Strong communication, negotiation, and problem-solving skills are essential. You will work closely with various internal departments to ensure a cohesive customer experience. This position involves developing and implementing strategies to improve customer retention and satisfaction, as well as collecting and analyzing customer feedback. The ideal candidate will have a background in customer service, client management, or a related field, with a proven ability to build rapport and trust. Excellent organizational skills and the ability to manage multiple tasks simultaneously are also required. We are looking for an individual who is proactive, empathetic, and committed to delivering exceptional service. This role offers an excellent opportunity to grow within a supportive environment in **Muharraq, Muharraq, BH**, contributing directly to our client's reputation for outstanding customer care.
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5
Customer Relations Manager - Technical Support
112 Hamad Town, Northern
BHD70000 Annually
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Posted today
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Job Description
Our client, a dynamic technology services provider, is seeking an experienced Customer Relations Manager to enhance their customer support operations in **Hamad Town, Northern, BH**. This role focuses on building and maintaining strong relationships with clients, ensuring exceptional service delivery, and managing the customer support team to achieve high satisfaction levels. The ideal candidate will possess excellent interpersonal skills, a deep understanding of customer service principles, and experience in managing technical support functions.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention.
- Manage a team of customer support specialists, providing guidance, training, and performance feedback.
- Serve as a key point of contact for major clients, addressing inquiries and resolving complex issues.
- Monitor customer support performance metrics and identify areas for improvement.
- Develop and maintain customer service standards and escalation procedures.
- Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
- Handle customer complaints and disputes professionally and efficiently.
- Create and manage customer feedback mechanisms to gather insights for service enhancement.
- Stay updated on industry best practices in customer relationship management and technical support.
- Ensure the support team is knowledgeable about the company's products and services.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management, preferably in a technical support environment.
- Proven ability to build and maintain strong customer relationships.
- Excellent leadership, communication, and interpersonal skills.
- Experience in managing and motivating a team.
- Strong understanding of CRM software and customer support tools.
- Problem-solving skills with a customer-centric approach.
- Ability to analyze customer data and feedback to drive service improvements.
- Proficiency in English is essential.
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6
Community Engagement Specialist
25070 Northern, Northern
BHD60000 Annually
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Job Description
Our client is seeking a passionate and proactive Community Engagement Specialist to join their team. This role is integral to building and nurturing strong relationships within the communities we serve, enhancing our brand presence, and driving participation in our various programs and initiatives. You will be responsible for connecting with diverse community groups, understanding their needs, and developing tailored engagement strategies.
Key responsibilities include planning, organizing, and executing community outreach events, workshops, and information sessions. You will manage social media channels to foster online community dialogue, respond to inquiries, and share relevant updates. Developing communication materials, such as newsletters, flyers, and presentations, to effectively convey program information and impact will be crucial. You will also be tasked with identifying and cultivating partnerships with local organizations, community leaders, and stakeholders to expand our reach and collaborative efforts. Maintaining accurate records of community interactions, feedback, and event participation is essential for reporting and future planning.
This role requires building and maintaining a positive and supportive relationship with community members, acting as a reliable point of contact. You will advocate for community needs within the organization and ensure that our programs and services are responsive and accessible. Measuring the effectiveness of engagement strategies through data collection and analysis will be important for demonstrating impact and identifying areas for improvement. You will stay informed about community development trends and best practices to continuously enhance our engagement approaches. Flexibility to travel within the local region for outreach activities and events is expected. This role offers a hybrid work arrangement, allowing for a blend of remote work and in-office collaboration.
Key responsibilities include planning, organizing, and executing community outreach events, workshops, and information sessions. You will manage social media channels to foster online community dialogue, respond to inquiries, and share relevant updates. Developing communication materials, such as newsletters, flyers, and presentations, to effectively convey program information and impact will be crucial. You will also be tasked with identifying and cultivating partnerships with local organizations, community leaders, and stakeholders to expand our reach and collaborative efforts. Maintaining accurate records of community interactions, feedback, and event participation is essential for reporting and future planning.
This role requires building and maintaining a positive and supportive relationship with community members, acting as a reliable point of contact. You will advocate for community needs within the organization and ensure that our programs and services are responsive and accessible. Measuring the effectiveness of engagement strategies through data collection and analysis will be important for demonstrating impact and identifying areas for improvement. You will stay informed about community development trends and best practices to continuously enhance our engagement approaches. Flexibility to travel within the local region for outreach activities and events is expected. This role offers a hybrid work arrangement, allowing for a blend of remote work and in-office collaboration.
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7
Community Engagement Specialist
610 Manama, Capital
BHD5800 Annually
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Posted today
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Job Description
Our client is seeking a passionate and dedicated Community Engagement Specialist to foster positive relationships and impactful initiatives within the local community in Manama, Capital, BH . This role is crucial for building strong connections, organizing outreach programs, and ensuring that our client's services effectively meet the needs of the community. The ideal candidate will have a background in social work, community development, or a related field, coupled with exceptional interpersonal and communication skills. You will be responsible for identifying community needs, developing and implementing engagement strategies, and managing various community projects. This involves organizing events, workshops, and volunteer programs, as well as representing our client at community meetings and forums. The ability to work collaboratively with diverse groups and stakeholders is essential.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive community engagement strategies.
- Organize and coordinate community events, workshops, and outreach activities.
- Build and maintain strong relationships with community leaders, organizations, and residents.
- Identify community needs and advocate for appropriate resources and services.
- Manage volunteer recruitment, training, and coordination.
- Create and distribute communication materials to inform the community about programs and services.
- Monitor and evaluate the effectiveness of engagement initiatives.
- Prepare reports on community engagement activities and outcomes.
- Represent the organization at community meetings and events.
- Collaborate with internal teams to align community efforts with organizational goals.
- Bachelor's degree in Social Work, Sociology, Community Development, or a related discipline.
- Proven experience in community organizing, outreach, or social program management.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to work with diverse populations and build rapport.
- Strong organizational and project management skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of local community resources and social issues is a plus.
- Ability to work flexible hours, including evenings and weekends, as needed.
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8
Community Engagement Specialist
00973 Riffa, Southern
BHD55000 Annually
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Posted today
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Job Description
Our client is looking for a passionate and dedicated Community Engagement Specialist to foster strong relationships and drive positive social impact. This vital role, located in the welcoming community of Riffa, Southern, BH , will focus on developing and implementing strategies to engage with diverse community groups, build partnerships with local organizations, and promote our client's social welfare initiatives. You will be responsible for planning and executing outreach programs, workshops, and events that address community needs and promote civic participation. This involves identifying key community stakeholders, understanding their concerns, and facilitating dialogue and collaboration. The Community Engagement Specialist will also manage communication channels, including social media and newsletters, to inform the community about ongoing projects and opportunities. Excellent interpersonal skills, empathy, and a genuine commitment to social care are essential. The ideal candidate will have a strong understanding of community development principles and experience in program coordination. A bachelor's degree in Social Work, Sociology, Community Development, or a related field is preferred, along with at least 3 years of experience in community engagement, social services, or non-profit work. Fluency in Arabic and English is a plus. If you are driven by a desire to make a difference and build stronger communities, join our client's dedicated team.
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