201 Customer Experience jobs in Manama

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
3. Onboarding customers to kick-off their journey
4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
6. Communicating feedback to the team and following up on resolving customers’ pain points

1. Previous experience working in a customer service role for a minimum of 1 year
2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
3. Passionate about problem solving; you get satisfaction from making people’s lives better
4. A people’s person by nature
5. Have a deep sense of empathy & drive to resolve customer issues
6. Maintain a calm demeanor when facing challenges or stressful situations
7. Ability to organize your time efficiently, and complete tasks in a timely manner
8. Interested in working on shift basis

• Greet and assist customers in a professional and friendly manner.
• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints promptly and effectively.
• Process customer requests, orders, and transactions accurately.
• Maintain detailed customer records and update information as needed.
• Gather customer feedback and relay insights to management for service improvement.
• Collaborate with other departments to ensure seamless customer service.
• Follow company procedures and guidelines to deliver consistent service quality.
• Contribute to a positive and welcoming environment for all customers.

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team environment.
• Proficiency in using computer systems and basic office software.
• High school diploma or equivalent.

• Develop and implement comprehensive customer experience strategies aligned with business goals.
• Oversee customer service operations, ensuring high standards of responsiveness and problem resolution.
• Analyze customer feedback, survey data, and interaction metrics to identify trends and areas for improvement.
• Design and optimize customer journeys, mapping out touchpoints and implementing enhancements.
• Collaborate with marketing, sales, and product teams to ensure a consistent brand experience.
• Develop training programs for customer-facing staff to foster a customer-centric culture.
• Manage customer loyalty programs and initiatives to encourage repeat business.
• Monitor key customer experience metrics (e.g., NPS, CSAT, CES) and report on performance.
• Act as a champion for the customer internally, advocating for their needs and perspectives.
• Stay abreast of industry best practices and emerging trends in customer experience management.
• Handle escalated customer issues and ensure timely and satisfactory resolutions.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in customer experience, customer service management, or a related role.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent understanding of customer journey mapping and touchpoint optimization.
• Exceptional communication, leadership, and interpersonal skills.
• Experience with customer feedback tools and CRM systems.
• Ability to manage multiple projects and work effectively with cross-functional teams.
• A passion for customer advocacy and driving service excellence.

• Develop and execute a comprehensive customer experience strategy.
• Map customer journeys across all touchpoints and identify areas for improvement.
• Analyze customer feedback, surveys, and data to gain actionable insights.
• Champion customer needs and advocate for their perspective across the organization.
• Collaborate with cross-functional teams to implement CX improvements.
• Define and track key CX metrics (NPS, CSAT, CES) and report on performance.
• Develop and implement programs to enhance customer satisfaction and loyalty.
• Stay abreast of the latest trends and best practices in customer experience management.
• Lead and mentor a team (if applicable) or influence stakeholders to drive CX initiatives.
• Identify opportunities for innovation in customer service and engagement.
• Ensure a seamless and positive experience for all customers.

• Bachelor's degree in Marketing, Business, Psychology, or a related field.
• 5+ years of experience in Customer Experience (CX), Customer Success, or a related field.
• Proven track record of developing and implementing successful CX strategies.
• Strong understanding of CX methodologies, including journey mapping and voice of the customer (VoC) programs.
• Proficiency with CX platforms and analytics tools.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to lead and influence cross-functional teams in a remote environment.
• Passionate about delivering outstanding customer experiences.
• Experience in (relevant industry) is a plus.

• Perform a comprehensive range of advanced aesthetic treatments, including facials, microdermabrasion, chemical peels, and laser therapies, ensuring the highest standards of safety and efficacy.
• Develop personalized skincare plans for clients based on thorough consultations and skin analysis, advising on product usage and lifestyle modifications.
• Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact for all their beauty and wellness needs.
• Manage client appointments, communications, and follow-ups effectively, utilizing CRM software to track client history and preferences.
• Educate clients on skincare best practices, product benefits, and new treatment options.
• Handle client inquiries, feedback, and concerns with professionalism and empathy, aiming for optimal client satisfaction and retention.
• Collaborate with the marketing team to create engaging content related to treatments and skincare tips for social media and newsletters.
• Stay updated on the latest industry trends, techniques, and product innovations through continuous professional development.
• Assist in training and mentoring junior aestheticians on best practices and service protocols.
• Contribute to the development of new service offerings and treatment protocols.
• Maintain accurate and confidential client records, adhering to all privacy regulations.

• A recognized certification or diploma in Aesthetician services.
• A minimum of 5 years of progressive experience as a practicing aesthetician, with proven expertise in advanced treatments.
• Exceptional interpersonal and communication skills, with a natural ability to connect with clients.
• Strong sales and customer service aptitude.
• Proficiency in using various skincare equipment and technologies.
• Excellent organizational and time management skills, with the ability to manage multiple client engagements simultaneously.
• Familiarity with CRM systems and digital client management tools.
• A genuine passion for the beauty and wellness industry and a commitment to continuous learning.
• Ability to work independently and as part of a remote team, demonstrating initiative and self-motivation.
• Must have a dedicated, quiet workspace with reliable high-speed internet access for remote work.

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Onboard new customers, guiding them through the initial stages of product adoption and integration.
• Proactively monitor customer health and engagement, identifying potential risks and opportunities.
• Conduct regular check-ins and business reviews with clients to ensure their satisfaction and success.
• Identify opportunities for upselling and cross-selling based on customer needs and business objectives.
• Serve as the main point of contact for client inquiries, issues, and feedback.
• Collaborate with internal teams (Sales, Support, Product) to address customer needs and improve the overall customer experience.
• Educate customers on new features and best practices to maximize their utilization of our offerings.
• Gather customer feedback and translate it into actionable insights for product development and service improvement.
• Track key customer success metrics and report on account status and health.
• Develop and deliver training materials and resources for customers.
• Act as a trusted advisor and strategic partner to your clients.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience (3+ years) in customer success, account management, client services, or a similar client-facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Ability to empathize with customers and understand their unique challenges and goals.
• Proactive and solutions-oriented mindset with strong problem-solving skills.
• Experience in (Specific Industry - e.g., SaaS, Fintech, E-commerce) is a significant plus.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Proficiency in using customer support and communication tools.
• A passion for helping customers achieve their objectives.
• Comfortable working in a hybrid environment, balancing office-based and remote collaboration.

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client business objectives and proactively identify opportunities to help them leverage our products and services more effectively.
• Onboard new clients, ensuring a smooth and successful transition and setting them up for long-term success.
• Monitor client health and engagement, proactively addressing any potential risks or issues.
• Conduct regular business reviews with clients to discuss their progress, goals, and upcoming needs.
• Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
• Drive product adoption and usage, identifying opportunities for upsells and cross-sells.
• Manage client renewals and expansion opportunities, contributing to revenue growth targets.
• Develop and deliver training sessions and resources to empower clients.
• Troubleshoot and resolve client issues in a timely and efficient manner, escalating when necessary.
• Stay informed about industry trends and best practices in customer success.
• Gather customer feedback and insights to contribute to product development and service improvements.
• Achieve key performance indicators (KPIs) related to customer satisfaction, retention, and revenue expansion.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 3-5 years of experience in customer success, account management, or a client-facing role, preferably within the SaaS industry.
• Proven track record of successfully managing client relationships and driving retention.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer success principles and best practices.
• Ability to analyze data and identify trends to drive proactive client engagement.
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
• Adept at problem-solving and resolving client issues effectively.
• Self-motivated, organized, and able to manage multiple priorities simultaneously.
• Passion for helping customers achieve their goals and a commitment to delivering exceptional service.

• Onboard new customers and guide them through initial setup.
• Develop and maintain strong relationships with a portfolio of clients.
• Understand customer business goals and align product usage accordingly.
• Proactively identify and address customer needs and challenges.
• Conduct regular business reviews and health checks.
• Drive customer adoption and utilization of products/services.
• Identify opportunities for expansion (upsell/cross-sell).
• Manage customer renewals and mitigate churn risks.
• Gather customer feedback and provide insights to internal teams.
• Serve as a primary point of contact for customer inquiries and escalations.

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Ability to manage multiple priorities and clients effectively.
• Proactive, self-motivated, and customer-centric mindset.
• Experience in a SaaS or technology company is a plus.