43 Customer Experience jobs in Bahrain

• Develop and execute comprehensive customer experience strategies to enhance customer satisfaction and loyalty.
• Analyze customer feedback, journey maps, and operational data to identify areas for improvement.
• Design and implement customer service policies and procedures.
• Manage and mentor a team of customer service professionals, fostering a culture of excellence.
• Collaborate with marketing, product, and sales teams to ensure a unified customer approach.
• Implement and manage customer feedback systems (e.g., surveys, reviews).
• Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and NPS.
• Identify opportunities for service innovation and digital transformation.
• Resolve complex customer escalations and ensure timely resolution.
• Train staff on customer service best practices and product knowledge.
• Report on customer experience performance to senior management.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer experience, customer service management, or a related role.
• Demonstrated success in improving customer satisfaction and loyalty metrics.
• Strong understanding of customer journey mapping and experience design principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in CRM systems and customer support software.
• Analytical and problem-solving skills with the ability to interpret data.
• Experience in managing and motivating teams.
• Strategic thinking and a proactive approach to problem-solving.
• Familiarity with service design methodologies.

• Collect and analyze customer feedback from various sources, including surveys, reviews, social media, and direct interactions.
• Develop and implement customer satisfaction surveys and feedback mechanisms.
• Identify key drivers of customer satisfaction and dissatisfaction.
• Map the customer journey and identify pain points and areas for improvement.
• Prepare comprehensive reports and presentations on customer experience metrics and insights for stakeholders.
• Collaborate with cross-functional teams (e.g., Marketing, Product Development, Customer Support) to implement customer-centric initiatives.
• Monitor industry trends and best practices in customer experience management.
• Propose data-driven strategies to enhance customer loyalty, retention, and overall satisfaction.
• Utilize analytics tools to track and measure the impact of implemented initiatives.
• Champion the voice of the customer throughout the organization.
• Assist in the development of customer personas and journey maps.
• Conduct root cause analysis for customer complaints and churn.
• Stay abreast of new technologies and methodologies for customer experience measurement and enhancement.

• Bachelor's degree in Business Administration, Marketing, Statistics, or a related field.
• Proven experience in customer experience, market research, or business analysis.
• Strong analytical and quantitative skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Excellent understanding of customer journey mapping and customer feedback methodologies.
• Exceptional written and verbal communication skills, with the ability to present complex data clearly.
• Proficiency in survey platforms (e.g., SurveyMonkey, Qualtrics).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong project management and organizational skills.
• A passion for understanding customer behavior and driving positive change.
• Experience with CRM systems is beneficial.
• Demonstrated ability to translate data into actionable insights.

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory or lead role.
• Proven ability to manage and motivate a customer service team.
• Excellent problem-solving, communication, and interpersonal skills.
• Experience with customer relationship management (CRM) software.
• Strong analytical skills to interpret customer feedback and metrics.
• Ability to handle difficult customer situations with professionalism and empathy.
• Proficiency in Microsoft Office Suite.

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills.

In this immersive educational experience, students engage in the user experience design process, developing the skills and portfolio of a junior practitioner. We are looking for instructors to lead this transformative experience through General Assembly’s User Experience Design Immersive course. This role is a full-time, temporary position that includes a start and end date for this cohort. There may be potential to receive an additional assignment offering, but additional assignments are not guaranteed.

Why Teach the User Experience Design Immersive?

1. Deepen your own design skills by guiding students through a rigorous journey where they begin as driven novices and leave as empowered designers.
2. Facilitate a supportive and energetic community that lasts well beyond the course.
3. Challenge students to think strategically as they turn their ideas into real user experience solutions.
4. Hone your own leadership and teaching skills by working with an instructional team and classroom community.

Skills and Qualifications

• You have at least 2+ years of experience working in user experience design.
• You have fluency in some or all of the following topics: Figma, the UX Process, User Research and Personas, Usability Testing, UX Analysis, Information Architecture, Interface Design, Wireframing, Prototyping, Analytics and Optimization, Mobile UX, and/or HTML/CSS.
• Completion of a bachelor’s degree or at least 10 years of applicable experience in lieu of a 4-year degree.
• At least 2 years of practical experience within the last five years; 3 years preferred.
• Good moral character and strong decision-making abilities.
• Language, mathematical, reasoning, and computer skills that assure teaching effectiveness.

Responsibilities and Duties

• Teach and facilitate in-class instruction Monday-Friday, approximately 8 hours per day, for the 10-14 week duration of the program.
• Instructors will need to commit a few hours per week preparing lessons and materials, leveraging existing GA curriculum content.
• Work closely with co-instructors or teaching assistants to provide students with meaningful and prompt feedback on their progress.
• Work alongside GA staff and teaching team to best meet the needs and learning styles of your students.
• Guide students through development of a stellar final project that will showcase their abilities to hiring managers.
• Facilitate a dynamic, collaborative, and positive classroom community.
• Inspire students to persevere through the challenges of learning a new skill set.

General Assembly will cover all travel-related expenses for qualified candidates.

The anticipated compensation range for the full duration of this course in the US market is $19,318 GBP - $22,538 GBP for the duration of the program. Compensation will be determined based on experience, education, geographic location, and other factors.

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Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.

In this immersive educational experience, students engage in the user experience design process, developing the skills and portfolio of a junior practitioner. We are looking for instructors to lead this transformative experience through General Assembly’s User Experience Design Immersive course. This role is a full-time, temporary position that includes a start and end date for this cohort. There may be potential to receive an additional assignment offering, but additional assignments are not guaranteed.

Why Teach the User Experience Design Immersive?

If you are looking to make a life-changing impact by doing what you know and love, this is the position for you. Through this unparalleled opportunity, you will:

• Deepen your own design skills by guiding students through a rigorous journey where they begin as driven novices and leave as empowered designers

• Facilitate a supportive and energetic community that lasts well beyond the course

• Challenge students to think strategically as they turn their ideas into real user experience solutions

• Hone your own leadership and teaching skills by working with an instructional team and classroom community

Skills and Qualifications

• You are eager to shape the skills, minds, and trajectories of the newest generation of user experience designers.

• You are the person that your colleagues naturally gravitate to when they are looking for guidance.

• You have at least 2+ years of experience working in user experience design.

• You have fluency in some or all of the following topics: Figma, the UX Process, User Research and Personas, Usability Testing, UX Analysis, Information Architecture, Interface Design, Wireframing, Prototyping, Analytics and Optimization, Mobile UX, and/or HTML/CSS.

• Completion of a bachelor’s degree or at least 10 years of applicable experience in lieu of a 4-year degree

• At least 2 years of practical experience within the last five years; 3 years preferred.

• Practical experience does not include teaching experience.

• Good moral character and strong decision making abilities

• Language, mathematical, reasoning, and computer skills that assure teaching effectiveness.

Responsibilities and Duties

• Teach and facilitate in class instruction Monday-Friday, approximately 8 hours per day, for the 10- 14 week duration of the program.

• Instructors will need to commit a few hours per week preparing lessons and materials, leveraging existing GA curriculum content.

• Work closely with co-instructors or teaching assistants to provide students with meaningful and prompt feedback on their progress.

• Work alongside GA staff and teaching team to best meet the needs and learning styles of your students.

• Guide students through development of a stellar final project that will showcase their abilities to hiring managers.

• Facilitate a dynamic, collaborative, and positive classroom community.

• Inspire students to persevere through the challenges of learning a new skill set

General Assembly will cover all travel-related expenses for qualified candidates.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

The anticipated compensation range for the full duration of this course in the US market is$19,318 GBP- $22,538 GBP for the duration of the program. Compensation will be determined based on experience, education, geographic location, and other factors.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

Posting date: 07-24-2024

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language skills
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.