320 Customer Experience jobs in Bahrain
Customer Experience Associate
Posted today
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We are seeking a highly motivated and analytical Customer Experience (CX) Associate to join our consulting team, specializing in the airport and aviation sector. In this role, you will play a crucial part in analyzing and enhancing the passenger experience for our airport clients. You will work closely with a team of strategists and analysts to identify pain points, collect data, and contribute to the development of actionable strategies that drive tangible improvements in customer satisfaction and operational efficiency. This is a unique opportunity to apply your skills in a project-based environment, tackling complex challenges for major aviation clients.
Key Responsibilities:
- Data Collection & Analysis: Conduct quantitative and qualitative research to understand the end-to-end passenger journey. This includes designing and administering surveys, conducting passenger interviews, and analyzing operational data to identify trends and areas for improvement.
- Journey Mapping: Assist the team in creating detailed customer journey maps that visualize passenger touchpoints, emotions, and pain points across various airport services (e.g., check-in, security, retail, boarding).
- Insights & Reporting: Synthesize research findings into clear, concise reports and presentations. You will help the team translate complex data into compelling insights and recommendations for our clients.
- Strategy & Solution Development: Contribute to brainstorming and problem-solving sessions to develop innovative solutions and CX strategies that address identified challenges.
- Stakeholder Collaboration: Work alongside the team to prepare for and participate in client workshops and meetings. You will interact with airport personnel, stakeholders, and other third-party vendors to gather information and present findings.
- Project Support: Provide general project support, including documentation, task tracking, and ensuring project timelines are met.
Qualifications:
- Should be an English native speaker
- Bachelor's degree in Business, Marketing, Data Science, Economics, or a related field.
- 0 -1 years of experience in a research, analytical, or consulting role. Experience in customer experience or the aviation/travel industry is a significant plus.
- Strong analytical skills with the ability to interpret data and draw meaningful conclusions. Proficiency with data analysis tools (e.g., Excel, Tableau, SPSS) is a plus.
- Excellent written and verbal communication skills. You must be able to articulate complex ideas clearly and effectively.
- Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
- A collaborative mindset and the ability to work effectively as part of a small, focused team.
- A curious and proactive attitude with a passion for problem-solving and making a real impact.
Job Type: Full-time
Customer Experience Manager
Posted 2 days ago
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Key responsibilities include:
- Developing and implementing customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Managing the day-to-day operations of the customer service department, including staffing, training, and performance management.
- Monitoring customer feedback channels (surveys, reviews, social media) and implementing action plans to address issues and improve satisfaction.
- Analyzing customer service data and metrics to identify trends, areas for improvement, and opportunities for growth.
- Training and coaching customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
- Resolving escalated customer complaints and complex issues with professionalism and efficiency.
- Collaborating with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive customer experience across all touchpoints.
- Developing and implementing customer loyalty programs and initiatives to foster long-term customer relationships.
- Staying up-to-date with industry best practices and emerging trends in customer experience management.
- Reporting on key customer service performance indicators to senior management.
Customer Experience Manager
Posted 4 days ago
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Key Responsibilities:
- Develop and execute customer experience strategies to improve satisfaction and loyalty.
- Manage and mentor the customer service team, fostering a culture of service excellence.
- Analyze customer feedback data (surveys, reviews, support tickets) to identify trends and areas for improvement.
- Design and optimize customer journeys across all channels.
- Implement and manage customer feedback mechanisms and reporting.
- Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
- Stay updated on industry best practices and emerging trends in CX.
- Manage budgets and resources for the customer experience department.
Customer Experience Advocate
Posted 4 days ago
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Responsibilities:
- Engage with customers via phone, email, and chat to provide support and resolve issues.
- Act as a primary point of contact for customer inquiries and concerns.
- Proactively identify opportunities to improve the customer experience.
- Handle customer complaints and escalations with a focus on resolution and satisfaction.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with internal departments to address customer needs and relay insights.
- Develop and maintain a deep understanding of our products and services.
- Contribute to the creation of customer support resources and FAQs.
- Identify trends in customer issues and suggest process improvements.
- Build and maintain strong, positive relationships with customers.
- Proven experience in customer service, customer success, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency with CRM software and helpdesk platforms.
- Ability to manage multiple tasks and prioritize effectively.
- Experience working in a hybrid remote/on-site work model.
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Demonstrated problem-solving abilities and a positive attitude.
- Ability to work independently and as part of a collaborative team.
- A passion for delivering outstanding customer experiences.
Customer Experience Strategist
Posted 5 days ago
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Responsibilities:
- Develop and execute a comprehensive customer experience strategy aligned with business objectives.
- Map customer journeys and identify key moments of truth to optimize engagement.
- Analyze customer feedback, data, and behavioral insights to uncover pain points and opportunities.
- Design and implement initiatives to improve customer satisfaction, Net Promoter Score (NPS), and customer lifetime value.
- Collaborate with cross-functional teams (e.g., product, marketing, support) to ensure a unified customer experience.
- Develop and maintain customer experience best practices and guidelines.
- Create training materials and conduct workshops to embed a customer-centric culture throughout the organization.
- Monitor industry trends and competitor strategies to identify best practices and innovative approaches.
- Utilize CRM and customer feedback platforms to track performance and identify areas for improvement.
- Report on key CX metrics and provide actionable recommendations to senior management.
Qualifications:
- Bachelor's degree in Marketing, Business, Psychology, or a related field.
- 3-5 years of experience in customer experience management, customer journey mapping, or a similar role.
- Proven ability to design and implement successful customer experience initiatives.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Excellent understanding of customer relationship management (CRM) principles and tools.
- Proficiency in customer feedback and survey platforms.
- Outstanding communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a remote team environment.
- A passion for understanding and advocating for the customer.
- Creative and innovative mindset with a focus on problem-solving.
Customer Experience Representative
Posted 5 days ago
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Customer Experience Manager
Posted 5 days ago
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Customer Experience Manager
Posted 10 days ago
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Customer Experience Representative
Posted 10 days ago
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Responsibilities:
- Respond promptly and professionally to customer inquiries across various channels, including email, chat, and phone.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Maintain detailed records of customer interactions and transactions within the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Educate customers on product features and best practices to enhance their experience.
- Process customer requests, orders, and feedback accurately.
- Collaborate with internal teams to address customer concerns and share insights.
- Contribute to the development of FAQs and knowledge base resources.
- Adhere to established service level agreements (SLAs) and quality standards.
- Actively listen to customer feedback and provide constructive input for service improvements.
- Strive to create positive and memorable customer experiences with every interaction.
- Maintain a positive and professional attitude, even in challenging situations.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, support, or a related role is highly desirable.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Excellent problem-solving and critical thinking abilities.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Patience, empathy, and a genuine desire to help customers.
- Adaptability and a willingness to learn new products and processes.
- Team-oriented mindset with the ability to work independently.
Customer Experience Manager
Posted 11 days ago
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Explore numerous customer experience job opportunities. Customer experience roles are available across various sectors, focusing on enhancing customer satisfaction and loyalty. These positions involve analyzing customer feedback, implementing strategies to improve service, and ensuring a positive interaction at every touchpoint. Professionals in this field often work in