331 Customer Inquiries jobs in Manama

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of experience in customer service, with at least 1 year in a lead or senior role.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent communication, listening, and interpersonal skills.
• Experience with CRM software and ticketing systems.
• Ability to work independently and as part of a team in a demanding environment.
• Strong empathy and patience when dealing with customer concerns.
• Willingness to work flexible hours if required.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate complex problems to appropriate departments for resolution.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and suggest appropriate solutions or services.
• Proactively identify trends in customer inquiries and feedback to suggest service improvements.
• Maintain a high level of product knowledge and understanding of company procedures.
• Contribute to team goals and objectives.
• Provide feedback to management on customer satisfaction and areas for improvement.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service, technical support, or a related field.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• A patient and empathetic approach to customer interactions.
• Ability to work collaboratively in a hybrid team setting.
• Basic computer proficiency.

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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• Lead and manage the customer support team, providing guidance and performance feedback.
• Oversee daily support operations, ensuring timely and effective resolution of customer inquiries.
• Develop and implement customer service policies and procedures.
• Act as a primary point of escalation for complex customer issues.
• Analyze customer support data to identify trends and areas for improvement.
• Train and mentor customer support representatives.
• Create and maintain knowledge base articles and FAQs.
• Monitor customer satisfaction metrics and implement strategies to enhance scores.
• Collaborate with other departments to resolve customer issues.
• Ensure efficient use of helpdesk software and other support tools.

• Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role.
• Proven experience in managing customer support teams, preferably in a remote setting.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving, analytical, and decision-making skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to train and motivate team members.
• Experience developing support documentation.
• Bachelor's degree in Business Administration or a related field is preferred.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve customer issues related to products and services.
• Provide clear and accurate information about company offerings.
• Guide customers through product usage and troubleshooting steps.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex issues to relevant departments.
• Process customer requests, orders, and service modifications.
• Contribute to the development of customer support knowledge base articles.
• Gather customer feedback to identify areas for improvement.
• Maintain a high level of customer satisfaction and retention.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customer needs to achieve satisfaction.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide accurate product and service information.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve customer service processes and suggest solutions.
• Gather customer feedback and report insights to management.
• Ensure customer satisfaction and build long-term relationships.

• High school diploma or equivalent; a college degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone, email, and chat communication skills.
• Excellent active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Patient, empathetic, and customer-oriented attitude.
• Proficiency in using CRM software and helpdesk systems.
• Ability to work in a team-oriented environment.
• Familiarity with common business software.

• Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
• Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
• Provide clear and concise product information and support to customers.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions, resolutions, and feedback in the CRM system.
• Contribute to the knowledge base by creating and updating FAQs and support articles.
• Identify trends in customer issues and report them to the relevant teams for product improvement.
• Maintain a high level of customer satisfaction and build strong customer relationships.
• Adhere to service level agreements (SLAs) and performance metrics.
• Stay updated on product features and updates to provide accurate support.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous experience in customer service, technical support, or a related field is highly desirable.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and critical-thinking abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• A dedicated workspace with reliable high-speed internet access.
• Ability to work independently and collaboratively with a remote team.