1491 Customer Inquiries jobs in Manama
Customer Support Representative - Technical Inquiries
Posted 22 days ago
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Job Description
Key responsibilities include: responding to customer inquiries via phone, email, and chat regarding product usage, troubleshooting, and general support needs; diagnosing and resolving basic technical issues, guiding customers through step-by-step solutions; escalating complex technical problems to the appropriate departments when necessary, ensuring proper documentation; maintaining accurate records of customer interactions and resolutions in the CRM system; educating customers on product features and benefits; actively listening to customer concerns and providing empathetic and helpful responses; contributing to the development and maintenance of the knowledge base by documenting common issues and solutions; identifying opportunities to improve customer satisfaction and service delivery; collaborating with team members to share best practices and enhance overall team performance; adhering to company policies and procedures in all customer interactions.
The ideal candidate will possess a High School Diploma or equivalent, with at least 2 years of experience in customer service or a related role. Experience with technical support or troubleshooting is highly advantageous. Strong communication and interpersonal skills, with the ability to explain technical information clearly and concisely. Excellent active listening and problem-solving abilities. Proficiency in using computer systems and customer relationship management (CRM) software. A patient and positive attitude is essential. This hybrid role requires a balance of remote work and on-site presence in Salmabad, Northern, BH .
Customer Support Lead
Posted today
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Job Description
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to achieve performance goals.
- Oversee daily customer support operations, ensuring timely and effective resolution of inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
- Monitor customer feedback and identify trends to proactively address issues and improve service delivery.
- Handle escalated customer complaints and complex issues, working towards satisfactory resolutions.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Analyze customer support metrics (e.g., response time, resolution rate, customer satisfaction scores) and report on team performance.
- Contribute to the development of knowledge base articles and support documentation.
- Identify opportunities for process improvements and implement best practices in customer service.
- Ensure compliance with company standards and service level agreements (SLAs).
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Foster a positive and supportive team environment, promoting teamwork and professional development.
- Stay informed about product updates and company policies to provide accurate information to customers.
- Manage staffing levels and scheduling to ensure adequate coverage during operational hours.
- Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate a team.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Proficiency in relevant software applications (Microsoft Office Suite).
- A customer-centric mindset with a passion for service excellence.
- Experience in developing training materials and conducting team training sessions.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and work in a fast-paced environment.
Customer Support Lead
Posted 1 day ago
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Job Description
Key responsibilities include training, mentoring, and performance management of the customer support team, setting clear performance metrics and KPIs, and ensuring their achievement. You will analyze customer feedback and support data to identify trends, pinpoint areas for improvement, and implement solutions that enhance the customer experience. This role involves collaborating with other departments, such as Product Development and Sales, to ensure a unified approach to customer needs. You will also be involved in refining support policies, procedures, and documentation to streamline operations and improve response times. The ideal candidate will possess excellent leadership qualities, strong problem-solving abilities, and a deep understanding of customer service best practices. Experience with various CRM and helpdesk software is essential. You should be adept at de-escalating difficult situations and providing effective resolutions. This position offers a significant opportunity to make a tangible impact on customer loyalty and business success within a growing organization. We are looking for an individual who is passionate about customer advocacy and driven to achieve service excellence.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven track record of improving customer satisfaction metrics.
- Strong leadership, coaching, and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM systems (e.g., Salesforce, Zendesk) and helpdesk software.
- Experience in developing and implementing customer service strategies and policies.
- Ability to analyze data and generate actionable insights.
- Familiarity with service management principles.
- Strong organizational and multitasking skills.
Customer Support Specialist
Posted 3 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
Customer Support Lead
Posted 4 days ago
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Job Description
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Oversee the daily operations of the customer support department, ensuring efficient handling of inquiries.
- Develop and implement customer service policies and procedures to enhance service quality.
- Monitor customer support performance metrics and identify areas for improvement.
- Handle and resolve complex customer issues and escalations promptly and professionally.
- Act as a point of contact for high-profile or critical customer complaints.
- Collaborate with product, sales, and marketing teams to share customer feedback and insights.
- Develop and deliver ongoing training programs for the support team on product knowledge and service best practices.
- Ensure timely and accurate responses to customer inquiries across all communication channels (phone, email, chat).
- Contribute to the development of FAQs, knowledge base articles, and self-service resources.
- Analyze customer feedback and support data to identify patterns and recommend proactive solutions.
- Foster a positive and customer-centric team culture.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Proficiency in Microsoft Office Suite.
- Experience in developing training materials and conducting training sessions.
- Ability to adapt to changing priorities and work in a dynamic environment.
Customer Support Specialist
Posted 5 days ago
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Job Description
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve customer issues related to our products and services.
- Provide clear and concise instructions and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to product and engineering teams for improvement.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to the knowledge base by creating and updating support documentation.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
Location: Manama, Capital, BH
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Customer Support Specialist
Posted 5 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Provide technical assistance and troubleshooting for product-related issues.
- Educate customers on product features, functionalities, and best practices.
- Process customer orders, returns, and exchanges according to company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the product and development teams.
- Maintain a high level of customer satisfaction by providing empathetic and efficient support.
- Stay up-to-date with product knowledge and company policies.
- Contribute to team goals and objectives, including service level agreements (SLAs).
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
Customer Support Specialist
Posted 6 days ago
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Job Description
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed product information and technical assistance to customers.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Assist customers with order processing, account management, and service-related requests.
- Proactively identify opportunities to improve the customer experience.
- Contribute to the development and maintenance of customer support knowledge base articles and FAQs.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Participate in team meetings, training sessions, and performance reviews.
- Achieve and maintain key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Maintain a thorough understanding of company products, services, and policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Familiarity with common software applications and online platforms.
- Ability to work effectively both independently and as part of a team.
- Experience in the specific industry of our client is a plus.
Customer Support Specialist
Posted 6 days ago
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Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high level of product knowledge and stay updated on service changes.
- Gather customer feedback and share insights with relevant departments to improve services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company guidelines and quality standards for customer support.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong communication and active listening skills.
- Excellent problem-solving and critical-thinking abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and helpdesk software.
- Patience and empathy when dealing with difficult situations.
- Proficiency in relevant software applications and internet navigation.
- Ability to work both independently and as part of a team in a hybrid environment.
- A positive attitude and a passion for helping others.