45 Customer Relationship Management jobs in Manama
Customer Success Manager
12345 Hamad Town, Northern
BHD65000 Annually
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Our client is searching for an empathetic and proactive Customer Success Manager to join their growing team, based in **Hamad Town, Northern, BH**. In this pivotal role, you will be the primary advocate for our clients, ensuring they derive maximum value from our products and services. Your mission will be to foster long-term relationships, drive customer adoption, reduce churn, and identify opportunities for growth. You will engage with clients through various communication channels, providing support, guidance, and proactive solutions to their needs. This position demands excellent interpersonal skills, a keen understanding of customer needs, and a passion for delivering exceptional service.
Responsibilities:
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Onboard new customers, guiding them through the initial stages of product adoption and integration.
- Proactively monitor customer health and engagement, identifying potential risks and opportunities.
- Conduct regular check-ins and business reviews with clients to ensure their satisfaction and success.
- Identify opportunities for upselling and cross-selling based on customer needs and business objectives.
- Serve as the main point of contact for client inquiries, issues, and feedback.
- Collaborate with internal teams (Sales, Support, Product) to address customer needs and improve the overall customer experience.
- Educate customers on new features and best practices to maximize their utilization of our offerings.
- Gather customer feedback and translate it into actionable insights for product development and service improvement.
- Track key customer success metrics and report on account status and health.
- Develop and deliver training materials and resources for customers.
- Act as a trusted advisor and strategic partner to your clients.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience (3+ years) in customer success, account management, client services, or a similar client-facing role.
- Exceptional communication, interpersonal, and presentation skills.
- Strong understanding of customer relationship management (CRM) principles and software.
- Ability to empathize with customers and understand their unique challenges and goals.
- Proactive and solutions-oriented mindset with strong problem-solving skills.
- Experience in (Specific Industry - e.g., SaaS, Fintech, E-commerce) is a significant plus.
- Ability to manage multiple client accounts simultaneously and prioritize effectively.
- Proficiency in using customer support and communication tools.
- A passion for helping customers achieve their objectives.
- Comfortable working in a hybrid environment, balancing office-based and remote collaboration.
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0
Customer Success Manager
2255 Hamad Town, Northern
BHD60000 Annually
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Our client is looking for a proactive and relationship-driven Customer Success Manager to join their team based in Hamad Town, Northern, BH . This role is crucial for ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact, fostering strong relationships and driving customer satisfaction, retention, and growth.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Understand client business objectives and proactively identify opportunities to help them leverage our products and services more effectively.
- Onboard new clients, ensuring a smooth and successful transition and setting them up for long-term success.
- Monitor client health and engagement, proactively addressing any potential risks or issues.
- Conduct regular business reviews with clients to discuss their progress, goals, and upcoming needs.
- Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Drive product adoption and usage, identifying opportunities for upsells and cross-sells.
- Manage client renewals and expansion opportunities, contributing to revenue growth targets.
- Develop and deliver training sessions and resources to empower clients.
- Troubleshoot and resolve client issues in a timely and efficient manner, escalating when necessary.
- Stay informed about industry trends and best practices in customer success.
- Gather customer feedback and insights to contribute to product development and service improvements.
- Achieve key performance indicators (KPIs) related to customer satisfaction, retention, and revenue expansion.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in customer success, account management, or a client-facing role, preferably within the SaaS industry.
- Proven track record of successfully managing client relationships and driving retention.
- Excellent communication, interpersonal, and presentation skills.
- Strong understanding of customer success principles and best practices.
- Ability to analyze data and identify trends to drive proactive client engagement.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Adept at problem-solving and resolving client issues effectively.
- Self-motivated, organized, and able to manage multiple priorities simultaneously.
- Passion for helping customers achieve their goals and a commitment to delivering exceptional service.
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1
Customer Success Manager
2001 Bilad Al Qadeem, Capital
BHD60000 Annually
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Posted 1 day ago
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Our client, a rapidly growing SaaS company, is seeking a proactive and customer-focused Customer Success Manager to join their thriving team. This is a fully remote role, allowing you to build strong relationships with clients from the comfort of your home office. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our products and services. Your responsibilities will include onboarding new customers, providing ongoing training and support, and proactively identifying opportunities for client growth and retention. You will act as a trusted advisor, understanding client needs and challenges, and translating them into actionable insights for our product and sales teams. This involves conducting regular check-ins, business reviews, and addressing any client issues or concerns with promptness and professionalism. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, preferably within the technology sector. Excellent communication, interpersonal, and presentation skills are essential, along with the ability to build rapport and establish long-term relationships. A deep understanding of customer needs and a passion for delivering exceptional service are paramount. You should be adept at problem-solving, organized, and able to manage your time effectively in a remote setting. Familiarity with CRM software and customer success platforms is a plus. This is an exciting opportunity to join a dynamic company and play a key role in ensuring client satisfaction and loyalty. If you are a motivated individual who thrives on helping others succeed and wants to be part of a collaborative remote team, we encourage you to apply. Your dedication to client success will be instrumental in driving our company's growth.
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Manager
00973 Zallaq, Southern
BHD65000 Annually
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Posted 1 day ago
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Our client is seeking a dedicated and proactive Customer Success Manager to join their fully remote customer experience team. In this vital role, you will be responsible for ensuring that clients achieve their desired outcomes while using our client's products and services. You will build strong relationships with customers, understand their business objectives, and provide guidance and support to maximize their value from our offerings. Your responsibilities will include onboarding new clients, conducting regular check-ins, identifying upsell and cross-sell opportunities, and proactively addressing any potential issues to ensure customer retention and satisfaction. The ideal candidate possesses excellent communication, problem-solving, and interpersonal skills, with a genuine passion for customer advocacy. Experience with CRM software and customer success platforms is essential. This remote-first position requires a self-starter attitude, strong organizational skills, and the ability to manage a portfolio of clients effectively. You will act as the voice of the customer internally, providing valuable feedback to product, sales, and marketing teams to drive continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Onboard new customers and guide them through initial setup.
- Develop and maintain strong relationships with a portfolio of clients.
- Understand customer business goals and align product usage accordingly.
- Proactively identify and address customer needs and challenges.
- Conduct regular business reviews and health checks.
- Drive customer adoption and utilization of products/services.
- Identify opportunities for expansion (upsell/cross-sell).
- Manage customer renewals and mitigate churn risks.
- Gather customer feedback and provide insights to internal teams.
- Serve as a primary point of contact for customer inquiries and escalations.
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in Customer Success, Account Management, or a similar client-facing role.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
- Ability to manage multiple priorities and clients effectively.
- Proactive, self-motivated, and customer-centric mindset.
- Experience in a SaaS or technology company is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Manager
2251 Bilad Al Qadeem, Capital
BHD75000 Annually
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Posted 2 days ago
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Our client, a leading innovator in cloud-based software solutions, is seeking a proactive and customer-centric Customer Success Manager. This hybrid role requires a dedicated professional who can manage client relationships, ensuring they maximize the value of our platform. Based in Janabiyah, Northern, BH, you will work a combination of in-office and remote days, collaborating closely with our sales, support, and product teams. Your primary responsibility will be to cultivate long-term relationships with our existing client base, acting as their trusted advisor and advocate. This involves understanding their business objectives, providing strategic guidance on product utilization, and proactively identifying opportunities for them to leverage additional features and services. You will be responsible for client onboarding, retention, and driving adoption, ensuring high levels of customer satisfaction and minimizing churn. The ideal candidate will possess exceptional communication, problem-solving, and relationship-building skills, coupled with a strong understanding of SaaS products and customer success methodologies. Experience in account management, customer support, or a similar client-facing role is essential. You should be adept at analyzing customer data to identify trends and potential risks, and possess the ability to conduct product demonstrations and training sessions. We are looking for someone who is passionate about helping customers succeed and can translate complex technical concepts into actionable advice. This role requires a proactive approach to client management and a commitment to delivering outstanding service. The ability to thrive in a fast-paced, dynamic environment is key. You will be the main point of contact for your assigned accounts, ensuring their ongoing success and growth with our solutions. We are eager to find a dedicated individual who can contribute to our reputation for exceptional customer care. The hybrid model allows for flexibility while maintaining essential team collaboration.
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of client accounts, fostering strong, long-term relationships.
- Onboard new clients, ensuring a smooth and successful transition to our platform.
- Proactively monitor customer health and engagement, identifying and addressing potential issues.
- Drive product adoption and ensure clients are maximizing the value of our solutions.
- Conduct regular business reviews with clients to assess their needs and align on goals.
- Act as a liaison between clients and internal teams to resolve issues and advocate for client needs.
- Identify opportunities for upsells and cross-sells based on client business objectives.
- Gather customer feedback to inform product development and service improvements.
- Bachelor's degree in Business, Marketing, or a related field.
- 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple accounts and priorities effectively.
- Proactive, results-oriented, and passionate about customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Manager - SaaS
245 Hamad Town, Northern
BHD42 Hourly
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Job Description
Our client is seeking a proactive and customer-focused Customer Success Manager to join their growing team in Hamad Town, Northern, BH . This role is crucial for ensuring our clients maximize the value they receive from our Software as a Service (SaaS) platform. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their business objectives, and guiding them towards successful adoption and utilization of our product. Responsibilities include onboarding new clients, providing ongoing training and support, monitoring client health and satisfaction, identifying upsell and cross-sell opportunities, and proactively addressing any potential churn risks. The ideal candidate possesses excellent communication and interpersonal skills, a strong understanding of SaaS business models, and a passion for helping customers achieve their goals. Experience in account management, customer support, or a related client-facing role within the tech industry is highly desirable. You should be adept at problem-solving, possess strong analytical skills to interpret usage data, and be comfortable presenting to clients at various levels. We are looking for an individual who is enthusiastic about fostering long-term customer loyalty and contributing to the growth of our client base. This hybrid role allows for a balanced approach to client engagement and team collaboration. Your ability to translate technical features into business benefits and to advocate for customer needs internally will be essential for success. We aim to deliver exceptional value and ensure our clients achieve their desired outcomes through our innovative SaaS solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of SaaS clients, building strong, long-term relationships.
- Onboard new clients, ensuring a smooth and successful product implementation.
- Provide ongoing product training, guidance, and support to clients.
- Monitor client usage and engagement to identify opportunities for increased value realization.
- Proactively identify and mitigate potential churn risks.
- Conduct regular business reviews with clients to assess progress towards their goals.
- Identify and pursue upsell and cross-sell opportunities within the existing client base.
- Serve as the primary advocate for clients, relaying feedback to internal teams.
- Collaborate with sales, support, and product development teams to ensure client success.
- Track key customer success metrics and report on client health.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS products and business models.
- Ability to analyze customer data and identify trends and insights.
- Proactive problem-solving skills and a customer-centric mindset.
- Experience with CRM software (e.g., Salesforce) and Customer Success Platforms (e.g., Gainsight) is a plus.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Success Manager
23040 Tubli
BHD95000 Annually
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Our client, a rapidly growing SaaS company, is seeking a highly motivated and experienced Senior Customer Success Manager to join their dedicated team in Isa Town, Southern, BH . This role is critical to fostering long-term relationships with our key enterprise clients, ensuring they derive maximum value from our platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and expansion, ultimately driving customer retention and advocacy.
Responsibilities:
Responsibilities:
- Manage a portfolio of high-value enterprise clients, building strong, trust-based relationships with key stakeholders.
- Develop and execute proactive account plans to ensure client satisfaction, retention, and growth.
- Onboard new clients effectively, ensuring a smooth transition and rapid time-to-value.
- Drive product adoption and deep utilization of our platform's features and capabilities.
- Conduct regular business reviews with clients to assess progress, identify opportunities, and address concerns.
- Act as the primary point of contact for client escalations, working collaboratively with internal teams to ensure timely resolution.
- Identify expansion opportunities within existing accounts (upsell/cross-sell) and collaborate with the sales team.
- Gather customer feedback and insights, relaying them to Product and Engineering teams to inform product development.
- Develop and share best practices, case studies, and success stories with clients.
- Monitor client health metrics and proactively intervene when risks are identified.
- Contribute to the development of customer success playbooks and internal processes.
- Mentor junior Customer Success Managers and contribute to team knowledge sharing.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5-7 years of experience in Customer Success, Account Management, or a related client-facing role, preferably within the SaaS industry.
- Proven track record of successfully managing enterprise-level client relationships and driving retention.
- Deep understanding of customer success principles and methodologies.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage C-level executives.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
- Ability to manage complex projects and prioritize effectively in a fast-paced environment.
- Proactive, self-motivated, and results-oriented mindset.
- Experience in (mention relevant industry if applicable, e.g., FinTech, MarTech) is a strong plus.
- Willingness to work from our Isa Town, Southern, BH office daily.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Manager - SaaS
888 Riffa, Southern
BHD32 Hourly
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Job Description
Our client, a rapidly growing technology firm, is seeking a dedicated and proactive Customer Success Manager to join their remote team. This role is essential in ensuring our clients achieve maximum value from our software solutions, fostering long-term relationships, and driving customer retention and growth. You will be the primary point of contact for a portfolio of clients, understanding their business objectives and guiding them on best practices for utilizing our platform. The ideal candidate will possess a strong understanding of Software as a Service (SaaS) models and a proven ability to manage client relationships effectively. Key responsibilities include onboarding new clients, conducting regular check-ins, identifying opportunities for upselling or cross-selling, and proactively addressing any potential issues or concerns. You will advocate for customer needs internally, providing valuable feedback to product and engineering teams to drive product improvements. Exceptional communication, problem-solving, and interpersonal skills are paramount. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is highly desirable. This is a fully remote position, requiring self-discipline, excellent time management, and the ability to thrive in a virtual work environment, supporting clients virtually regardless of their proximity to our operations in Riffa, Southern, BH . We are looking for a passionate individual who is dedicated to client satisfaction and eager to contribute to a dynamic, innovative company. This full-time role offers a competitive salary, comprehensive benefits, and significant opportunities for professional development in the thriving tech industry. If you excel at building relationships and are driven by client success, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Success Manager
2052 Tubli, Central
BHD4000 month
WhatJobs
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Our client, a rapidly growing tech company, is seeking a highly motivated and experienced Senior Customer Success Manager to join their team in **Tubli, Capital, BH**. This pivotal role involves building and maintaining strong relationships with key clients, ensuring they maximize the value of our client's innovative software solutions. The ideal candidate will possess exceptional communication, problem-solving, and strategic account management skills, coupled with a deep understanding of customer needs and business objectives. You will be instrumental in driving customer retention, adoption, and advocacy. Key Responsibilities:
- Develop and nurture strong, long-term relationships with a portfolio of enterprise clients.
- Act as the primary point of contact for clients, understanding their business goals and challenges.
- Proactively identify opportunities for clients to leverage our client's platform more effectively, driving adoption and expansion.
- Conduct regular business reviews to assess client health, identify risks, and ensure satisfaction.
- Collaborate with sales, product, and support teams to ensure a seamless customer experience.
- Educate clients on new features, best practices, and industry trends.
- Manage client escalations and work towards timely and effective resolutions.
- Gather client feedback and insights to inform product development and service improvements.
- Contribute to the development and refinement of customer success strategies and playbooks.
- Mentor junior members of the customer success team.
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role within the SaaS industry.
- Proven track record of managing complex enterprise accounts and driving measurable business outcomes.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to understand technical concepts and explain them to non-technical audiences.
- Experience with CRM software (e.g., Salesforce) and customer success platforms.
- Demonstrated ability to work collaboratively in a team environment.
- Strategic thinker with a proactive and results-oriented approach.
- Experience in managing hybrid work environments is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Success Manager
2233 Shahrakan
BHD68000 Annually
WhatJobs
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Our client is looking for a dedicated and proactive Remote Customer Success Manager to join their dynamic support team. This role is vital for building and maintaining strong relationships with our clients, ensuring they derive maximum value from our products and services. You will act as a trusted advisor, providing guidance, support, and proactive solutions to enhance customer satisfaction and retention. The ideal candidate possesses exceptional communication skills, a deep understanding of customer needs, and a passion for delivering outstanding service. This is a fully remote position, offering the flexibility to work from anywhere while making a significant impact on client loyalty and business growth.
Responsibilities:
Responsibilities:
- Manage a portfolio of assigned clients, serving as their primary point of contact and advocate.
- Proactively engage with clients to understand their business goals, challenges, and how our solutions can best support them.
- Onboard new clients, ensuring a smooth transition and successful implementation of our services.
- Conduct regular check-ins and business reviews to assess client satisfaction and identify opportunities for upselling or cross-selling.
- Provide timely and effective support to clients, addressing inquiries, troubleshooting issues, and escalating complex problems as needed.
- Develop and implement strategies to improve customer retention and reduce churn.
- Educate clients on product features, best practices, and new updates to maximize their utilization.
- Monitor client health and engagement metrics, identifying at-risk accounts and implementing proactive intervention strategies.
- Gather client feedback and insights to inform product development and service improvements.
- Collaborate with sales, product, and technical teams to ensure a cohesive client experience.
- Create and maintain client success plans tailored to individual client needs.
- Contribute to the development of customer success resources, such as FAQs, knowledge base articles, and training materials.
- Achieve and exceed key performance indicators (KPIs) related to client satisfaction, retention, and growth.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven ability to build and maintain strong, long-lasting client relationships.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to client issues.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple client accounts and priorities effectively in a remote work environment.
- Deep understanding of customer needs and a commitment to providing exceptional service.
- Proficiency in using virtual communication and collaboration tools.
- Self-motivated, organized, and detail-oriented.
- Experience in the relevant industry (e.g., SaaS, technology) is a plus.
This advertiser has chosen not to accept applicants from your region.
9