281 Customer Relationship Management jobs in Manama
Customer Success Manager
Posted today
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Job Description
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of assigned customers, fostering strong, long-term relationships.
- Understand customer goals and objectives, and proactively guide them towards achieving success with our solutions.
- Drive product adoption and ensure customers are leveraging the full capabilities of our platform.
- Monitor customer health metrics and proactively address any potential risks or churn indicators.
- Conduct regular business reviews (QBRs) with key stakeholders to demonstrate value and gather feedback.
- Identify opportunities for upselling and cross-selling, contributing to revenue growth.
- Onboard new customers, ensuring a smooth and successful transition.
- Act as a liaison between customers and internal teams (e.g., product, support, sales) to advocate for customer needs.
- Develop and share best practices and customer success stories.
- Contribute to the continuous improvement of customer success processes and strategies.
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in customer success, account management, or a client-facing role.
- Proven ability to build rapport and trust with clients at various levels.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive, results-oriented mindset.
- Experience with CRM software (e.g., Salesforce) and customer success platforms is a plus.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- A passion for helping customers succeed and a deep understanding of customer needs.
- Familiarity with (Industry Specific Product/Service) is highly desirable.
- Demonstrated ability to work independently and collaboratively in a remote setting.
Customer Success Advocate
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Manage and nurture relationships with a dedicated portfolio of clients.
- Onboard new clients, ensuring a smooth and successful integration with our platform.
- Proactively engage with clients to understand their needs and identify opportunities for deeper utilization.
- Provide ongoing support and guidance, addressing client inquiries and resolving issues promptly.
- Conduct regular check-ins and business reviews with clients to ensure satisfaction and success.
- Educate clients on product features, updates, and best practices.
- Gather client feedback and relay insights to product and engineering teams.
- Drive client retention and identify opportunities for account expansion.
- Monitor client health scores and take proactive measures to mitigate churn risk.
- Collaborate with sales and marketing teams to support client success initiatives.
- Proven experience in a Customer Success, Account Management, or similar client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to client issues.
- Experience with CRM software and customer success platforms.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Understanding of SaaS business models and customer lifecycle.
- A passion for helping customers achieve their goals.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaboratively in a remote team environment.
Customer Success Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Serve as the primary point of contact for a portfolio of assigned customers, fostering strong, long-term relationships.
- Proactively engage with customers to understand their needs, goals, and challenges, and ensure they are maximizing the value of our offerings.
- Provide timely and effective support, troubleshooting, and issue resolution through various channels (phone, email, in-person).
- Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling.
- Onboard new customers, ensuring a smooth transition and comprehensive understanding of our platform/services.
- Educate customers on new features, best practices, and product updates.
- Collaborate with internal teams (sales, technical support, product) to address customer issues and advocate for customer needs.
- Gather customer feedback and insights to contribute to product improvement and service enhancements.
- Monitor customer health scores and identify at-risk accounts, developing and executing retention strategies.
- Maintain accurate customer records and interaction logs in the CRM system.
- Contribute to the development of customer success resources, such as FAQs, knowledge base articles, and training materials.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 3 years of experience in customer success, account management, or a similar client-facing role.
- Proven ability to build and maintain strong relationships with diverse customer segments.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proactive and self-motivated with a positive attitude.
- Experience in the IT or software industry is a plus.
- Ability to work collaboratively within a team environment.
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
- Onboarding new customers and ensuring a smooth and successful implementation of our platform.
- Proactively engaging with customers to understand their business goals and challenges.
- Driving product adoption and ensuring customers are maximizing the value of our services.
- Monitoring customer health metrics and implementing strategies to improve satisfaction and retention.
- Serving as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
- Identifying opportunities for customer growth and expansion (upselling/cross-selling).
- Conducting regular business reviews with customers to assess progress and provide strategic recommendations.
- Gathering customer feedback and providing insights to the product and sales teams for continuous improvement.
- Managing customer escalations and coordinating with internal teams to ensure timely resolution.
- Developing and maintaining strong, long-lasting customer relationships.
- Staying up-to-date on product features and industry best practices.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS business models and customer lifecycle management.
- Ability to analyze customer data and identify trends or potential risks.
- Proactive problem-solver with excellent organizational and time-management skills.
- Experience with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to work independently and collaboratively in a remote setting.
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
- Develop and nurture strong, long-term relationships with a portfolio of assigned customers.
- Understand customer goals and objectives, and actively work to ensure they derive maximum value from our offerings.
- Onboard new customers, providing comprehensive training and support to facilitate successful adoption.
- Proactively monitor customer health, identify potential issues, and implement strategies to mitigate churn.
- Serve as the main point of contact for customer inquiries, escalating and resolving issues efficiently.
- Conduct regular business reviews with clients to assess satisfaction, identify opportunities for expansion, and reinforce value.
- Gather customer feedback and collaborate with product and sales teams to drive improvements.
- Educate customers on new features, updates, and best practices related to our products/services.
- Track key customer success metrics and provide regular reports to management.
- Advocate for customer needs within the organization, ensuring their voice is heard.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven track record of building and maintaining strong customer relationships and driving customer satisfaction.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive, solutions-oriented approach.
- Ability to understand and articulate technical concepts clearly.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Highly organized with strong time management and multitasking skills.
- Ability to work effectively both independently and as part of a team.
- A passion for helping customers succeed and a deep understanding of customer-centric principles.
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of key clients.
- Onboard new customers, ensuring they have a smooth and successful transition to our platform.
- Proactively monitor customer health, identifying potential risks and developing mitigation strategies.
- Educate customers on product features, best practices, and new releases to maximize their value realization.
- Serve as the primary point of contact for customer inquiries, issues, and requests, escalating when necessary.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for expansion.
- Advocate for customer needs internally, providing feedback to product, sales, and engineering teams.
- Develop and execute customer success plans tailored to individual client goals.
- Track and analyze key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLV).
- Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
- Create and update customer success resources, such as knowledge base articles and tutorials.
- Drive adoption and engagement with our products and services.
- Contribute to the continuous improvement of customer success processes and strategies.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 3-5 years of experience in customer success, account management, or a related client-facing role, preferably in a SaaS environment.
- Proven ability to build rapport and strong relationships with clients.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer success principles and best practices.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to analyze data and translate insights into actionable strategies.
- Proactive, organized, and detail-oriented approach to managing a client portfolio.
- Problem-solving skills and the ability to de-escalate challenging situations.
- Capacity to work independently and collaboratively in a remote team environment.
- A passion for helping customers succeed and a deep understanding of customer-centric principles.
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Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Onboard new clients, ensuring a smooth and effective implementation process.
- Proactively monitor client health and engagement, identifying opportunities for upselling or cross-selling.
- Conduct regular business reviews with clients to discuss progress, goals, and identify areas for improvement.
- Act as a trusted advisor, providing strategic guidance and best practices to help clients achieve their objectives.
- Address client issues and concerns promptly and effectively, escalating when necessary.
- Gather client feedback and relay it to internal teams (product, sales, marketing) to drive product improvements and service enhancements.
- Educate clients on new features and functionalities, driving adoption and maximizing value.
- Contribute to the development of customer success best practices and resources.
- Track key performance indicators (KPIs) related to client satisfaction, retention, and growth.
Qualifications:
- Proven experience in customer success, account management, or a related client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to understand complex technical concepts and explain them clearly to non-technical audiences.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Proactive, self-motivated, and able to manage multiple priorities effectively.
- Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
- Experience in the (Industry relevant to fictional client) industry is a plus.
This role involves working both remotely and from our office in **Sanad, Capital, BH**, offering a dynamic work environment. You will have the opportunity to make a significant impact on client retention and overall business success. We offer a competitive salary, comprehensive benefits, and opportunities for professional development. If you are passionate about building relationships and driving client value, we encourage you to apply.
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Onboard new clients, guiding them through the initial setup and integration process.
- Develop and maintain strong, long-lasting relationships with key client stakeholders.
- Proactively identify and address client needs, challenges, and opportunities to ensure their success.
- Conduct regular check-ins and business reviews to assess client health and satisfaction.
- Educate clients on product features, best practices, and new releases.
- Monitor client usage and engagement, identifying potential risks and developing mitigation strategies.
- Act as a liaison between clients and internal teams (support, product, sales) to resolve issues and advocate for client needs.
- Identify opportunities for upselling and cross-selling based on client goals and usage patterns.
- Gather client feedback and insights to inform product development and service improvements.
- Track and report on key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLV).
Qualifications:
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- Proven experience in customer success, account management, or a client-facing role, preferably in a remote setting.
- Excellent interpersonal, communication, and presentation skills.
- Strong understanding of customer relationship management (CRM) principles and software.
- Ability to empathize with customers and advocate for their needs.
- Proactive problem-solving skills and a results-oriented mindset.
- Experience in (mention relevant industry, e.g., SaaS, technology, finance) is a plus.
- Ability to manage multiple client accounts simultaneously and prioritize effectively.
- Proficiency in using collaboration tools and communication platforms for remote work.
This is a fully remote position, ideal for candidates who thrive in a virtual environment and are located near Budaiya, Northern, BH or willing to work within this timezone. Our client values a supportive and collaborative remote culture, offering a fantastic opportunity for professional growth.
Customer Success Manager
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Understand client goals and objectives, and translate them into actionable strategies for product usage.
- Onboard new clients, ensuring a smooth and successful transition to our platform.
- Proactively monitor client health and engagement, identifying potential risks and addressing them promptly.
- Drive product adoption and ensure clients are leveraging the full value of our offerings.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and identify areas for improvement.
- Serve as an advocate for clients internally, relaying feedback to product and engineering teams.
- Identify upsell and cross-sell opportunities within your client base.
- Develop and deliver training sessions and resources to empower clients.
- Contribute to the development of customer success best practices and strategies.