Graduate Customer Success Manager

Manama, Capital RESO

Posted 11 days ago

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Job Description

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like
  1. A strong focus on supporting customers by finding solutions to ticket requests.
  2. Enrich documentation about problem solving, Q&A, onboarding materials.
  3. Drive campaigns targeting multiple customers through digital touch-points and activities.
  4. Identify high potential as well as high risk customers from newly onboarded users or customers.
  5. Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  6. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  7. Engage with your portfolio of customers to ensure risk identification.
  8. Collect feedback from customers and format them for review by the product team.

What we are looking for in you
  1. Customer-facing experience.
  2. An empathetic individual with a natural drive to help others.
  3. Passion for technology, infrastructure and Ubuntu in particular is a must.
  4. Excellent presentation skills.
  5. Strong organisational skills, ability to structure and constantly update documentation.
  6. A team player capable of interacting with all departments internally.

Additional skills that you might also bring
  1. We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
  1. Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
  2. Personal learning and development budget of USD 2,000 per year.
  3. Annual compensation review.
  4. Recognition rewards.
  5. Annual holiday leave.
  6. Maternity and paternity leave.
  7. Employee Assistance Programme.
  8. Opportunity to travel to new locations to meet colleagues from your team and others.
  9. Priority Pass for travel and travel upgrades for long haul company events.

About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
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Sales Account Management (Corporate & SME) (Future Vacancy)

Manama, Capital VIVA Bahrain

Posted 11 days ago

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Job Description

Business Unit

stc

Sector

Business

Location

Contract Type

Full Time

Closing Date

31-Dec-2024

General Information:

This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.

Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.

Job Specifications:

The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.

Qualification & Experience:
  • Bachelor degree in the relevant discipline
  • Relevant work experience within the same field or industry
  • Excellent command of the English language; Arabic will be an advantage
  • Excellent interpersonal & communication skills
About the Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

#J-18808-Ljbffr
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Customer Relations Officer

Manama, Capital House of Uniforms

Posted today

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Job Description

We're Hiring! Male or Female, Any Nationality. Applicants must be in Bahrain
.
- Graphic Designer
- Customer Relations Officer
- Embroidery Operator / Designer
.
- Designers Must Send Your Portfolio or Previous Projects
- No Call, No WhatsApp

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager - Luxury & Jewelry

Manama, Capital Career Maker

Posted today

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Job Description

**MINIMUM EXPERIENCE REQUIREMENTS**
- 5 years’ experience.

**REQUIRED**
**SKILLS**
- Proven experience as a Client Relations Manager or relationship manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. Customer satisfaction)
- Working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Excellent interpersonal and communication skills.
- Superior product knowledge
- Maintain a positive attitude focused on customer satisfaction.
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