99 Customer Relationship Management jobs in Manama
Customer Success Manager
101 Ghuraifa, Capital
BHD70000 Annually
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Our client is looking for a dedicated and proactive Customer Success Manager to join their vibrant team in **Budaiya, Northern, BH**. This role is crucial in ensuring our clients achieve their desired outcomes while using our products and services, fostering long-term relationships and driving customer loyalty. You will be the primary point of contact for a portfolio of key accounts, understanding their business needs and guiding them towards success.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, with at least 3-4 years of experience in customer success, account management, or a client-facing role. Exceptional communication, interpersonal, and presentation skills are essential. You should possess strong problem-solving abilities and a customer-centric mindset. Experience in managing B2B relationships and a good understanding of SaaS or technology products is highly beneficial. You must be organized, detail-oriented, and capable of managing multiple priorities simultaneously. A proactive approach, empathy, and the ability to build rapport quickly are key. If you are passionate about helping customers succeed and thrive in a dynamic, collaborative environment, we encourage you to apply. Join our client's team and make a significant impact on customer satisfaction and retention.
Key responsibilities include:
- Building and maintaining strong, long-lasting relationships with a portfolio of clients.
- Onboarding new clients, ensuring a smooth transition and comprehensive understanding of the product/service.
- Proactively monitoring client health and engagement, identifying potential risks and opportunities.
- Developing success plans tailored to each client's unique business objectives.
- Conducting regular check-ins and business reviews to assess progress and identify areas for improvement.
- Educating clients on new features, best practices, and strategies to maximize value.
- Acting as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Resolving client issues and concerns effectively and efficiently, often in collaboration with support teams.
- Identifying opportunities for account expansion and upselling relevant solutions.
- Tracking key customer success metrics and reporting on account status.
- Advocating for client needs and ensuring their satisfaction and retention.
- Contributing to the development of customer success best practices and resources.
- Collaborating with sales and support teams to ensure a seamless customer journey.
The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, with at least 3-4 years of experience in customer success, account management, or a client-facing role. Exceptional communication, interpersonal, and presentation skills are essential. You should possess strong problem-solving abilities and a customer-centric mindset. Experience in managing B2B relationships and a good understanding of SaaS or technology products is highly beneficial. You must be organized, detail-oriented, and capable of managing multiple priorities simultaneously. A proactive approach, empathy, and the ability to build rapport quickly are key. If you are passionate about helping customers succeed and thrive in a dynamic, collaborative environment, we encourage you to apply. Join our client's team and make a significant impact on customer satisfaction and retention.
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0
Customer Success Manager
115 Tubli, Central
BHD65000 Annually
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Our client is seeking an experienced and relationship-driven Customer Success Manager to join their vibrant team in **Tubli, Capital, BH**. This role is pivotal in ensuring our clients achieve their desired outcomes while using our products/services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, understanding their business objectives, and proactively guiding them towards maximizing their value from our solutions. The ideal candidate will possess excellent communication skills, a deep understanding of customer needs, and a passion for driving customer retention and growth. You will work closely with sales, product, and support teams to advocate for the customer internally and ensure a seamless customer journey.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
- Proactively engage with customers to understand their business goals, challenges, and how our solutions can best support them.
- Onboard new customers, ensuring a smooth and successful implementation of our products/services.
- Conduct regular business reviews (QBRs) with clients to assess progress, identify opportunities, and ensure satisfaction.
- Monitor customer health metrics and proactively intervene to address potential churn risks.
- Educate customers on new features, best practices, and optimal utilization of our offerings.
- Serve as the voice of the customer internally, providing feedback to product and sales teams to drive product improvements and enhance customer experience.
- Identify opportunities for upsell and cross-sell within your customer base, collaborating with the sales team.
- Resolve customer issues and escalations effectively and efficiently, coordinating with internal support teams.
- Contribute to the development of customer success strategies and playbooks.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS or technology environment.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities, with a knack for understanding customer needs.
- Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms is a plus.
- Ability to manage multiple accounts and priorities effectively.
- Proactive, self-motivated, and results-oriented.
- Experience in (mention specific industry if relevant, e.g., fintech, e-commerce) is advantageous.
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1
Customer Success Lead
115 Shahrakan
BHD60000 Annually
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Our client, a rapidly growing fintech company, is seeking a proactive and results-oriented Customer Success Lead to join their expanding team. This vital role will be based in the heart of Manama, Capital, BH . The Customer Success Lead will be responsible for building and maintaining strong, long-lasting relationships with our client's customers, ensuring they maximize the value derived from our products and services. You will be the primary point of contact for a portfolio of key accounts, guiding them through onboarding, adoption, and ongoing engagement. Key responsibilities include developing and executing customer success plans, proactively identifying opportunities for upselling and cross-selling, conducting regular check-ins and business reviews with clients, monitoring customer health metrics and intervening when necessary to address potential churn, gathering customer feedback and advocating for their needs internally, onboarding new clients and ensuring a seamless transition, and collaborating with sales, product, and support teams to deliver a cohesive customer experience. This position requires a Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience. A minimum of 4 years of experience in customer success, account management, or a client-facing role within the technology sector is essential. Demonstrated success in building and nurturing customer relationships, driving product adoption, and reducing churn is required. Strong understanding of SaaS business models and customer lifecycle management is a must. Excellent communication, presentation, and interpersonal skills are critical. The ability to understand complex client needs and translate them into actionable strategies is necessary. A proactive, problem-solving attitude and a passion for customer advocacy are essential qualities. If you are a dedicated professional eager to empower clients and contribute to their success in a dynamic environment within Manama, Capital, BH , we encourage you to apply.
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2
Customer Success Manager
911 Ghuraifa, Capital
BHD60000 Annually
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Job Description
Our client is seeking a proactive and client-focused Customer Success Manager to join their growing team in Budaiya, Northern, BH . In this critical role, you will be responsible for building and maintaining strong relationships with our key clients, ensuring they achieve maximum value from our products and services. You will act as a trusted advisor, understanding client needs, providing strategic guidance, and driving adoption and retention. This role requires a blend of excellent communication, strategic thinking, and a deep understanding of our client's business objectives.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute strategies to ensure successful onboarding, adoption, and retention of assigned clients.
- Act as the primary point of contact for clients, building and nurturing long-term, trusted relationships.
- Proactively monitor client health and engagement, identifying potential risks and opportunities for growth.
- Conduct regular business reviews with clients to assess their progress, gather feedback, and identify areas for improvement.
- Educate clients on new features, best practices, and how to leverage our solutions to meet their business goals.
- Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.
- Identify opportunities for upselling and cross-selling based on client needs and satisfaction.
- Address client issues and concerns promptly and effectively, escalating as needed.
- Contribute to the development of customer success best practices and resources.
- Track key customer success metrics and report on client health and account status.
Qualifications:
- Proven experience (3+ years) in Customer Success, Account Management, or a related client-facing role, preferably in a B2B SaaS environment.
- Demonstrated ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities, with a consultative approach.
- Ability to understand complex technical products and articulate their value proposition.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero) is highly desirable.
- Proactive and self-motivated with a passion for helping clients succeed.
- Ability to manage multiple accounts and prioritize effectively.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Representative
00065 Riffa, Southern
BHD45000 Annually
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Posted 1 day ago
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Our client, a thriving tech company, is seeking a dedicated Customer Success Representative to join their team in **Riffa, Southern, BH**. This hybrid role offers a dynamic work environment, combining remote flexibility with essential in-office collaboration. You will be the primary point of contact for clients, ensuring they achieve their desired outcomes while using our client's products or services. Responsibilities include onboarding new clients, providing ongoing support and guidance, proactively identifying opportunities to enhance client satisfaction, and managing client relationships to foster long-term loyalty. You will also be responsible for addressing client inquiries, troubleshooting issues, and escalating complex problems to the appropriate internal teams. The ideal candidate will possess excellent communication and interpersonal skills, a genuine passion for helping customers, and a strong ability to build rapport. Previous experience in customer service, account management, or customer success is highly desirable. Proficiency with CRM software and helpdesk ticketing systems is a plus. You should be organized, detail-oriented, and capable of managing multiple client accounts simultaneously. A proactive approach to problem-solving and a commitment to delivering exceptional service are key. This is a fantastic opportunity to grow your career in customer success within a supportive and innovative company. Your contributions will directly impact client retention and overall customer satisfaction.
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4
Customer Success Advocate
559 Bilad Al Qadeem, Capital
BHD65000 Annually
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Posted 1 day ago
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Our client is seeking a proactive and empathetic Customer Success Advocate to join their fully remote team, serving clients in Janabiyah, Northern, BH and globally. This role is vital in ensuring our customers achieve maximum value from our products and services. As a Customer Success Advocate, you will build strong relationships with clients, understand their business objectives, and guide them towards successful adoption and utilization. Your responsibilities include onboarding new customers, providing ongoing support, conducting regular check-ins, and proactively identifying opportunities to enhance their experience. You will act as the primary point of contact, addressing inquiries, resolving issues, and advocating for customer needs internally. The ideal candidate possesses excellent communication, interpersonal, and problem-solving skills, with a genuine passion for helping others succeed. A strong understanding of customer relationship management (CRM) principles and experience with support ticketing systems are essential. Familiarity with our client's industry or product type is a significant advantage. This role requires meticulous attention to detail, organizational prowess, and the ability to manage a diverse client portfolio effectively. As a fully remote position, strong self-discipline, time management skills, and proficiency with collaboration tools are crucial. We are looking for individuals who are dedicated to fostering customer loyalty and driving long-term satisfaction. This is an exceptional opportunity to be a key player in ensuring our customers' success and contributing to our client's growth.
Responsibilities:
Responsibilities:
- Onboard new customers and guide them through the initial stages of product adoption.
- Build and maintain strong, long-lasting relationships with assigned clients.
- Proactively monitor customer health and engagement, identifying potential risks.
- Provide timely and effective support to address customer inquiries and issues.
- Educate customers on product features, best practices, and new releases.
- Advocate for customer needs internally, collaborating with product, sales, and support teams.
- Conduct regular business reviews with clients to ensure they are achieving their desired outcomes.
- Identify opportunities for upselling and cross-selling based on customer needs.
- Gather customer feedback and contribute to product improvement initiatives.
- Maintain accurate customer records and interaction logs in the CRM system.
- Bachelor's degree in Business, Communications, or a related field; equivalent practical experience is considered.
- Minimum of 3 years of experience in customer success, account management, or a related client-facing role.
- Proven ability to build and maintain strong customer relationships.
- Excellent verbal and written communication skills, with the ability to explain complex concepts simply.
- Strong problem-solving and analytical skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer support tools.
- Self-motivated, organized, and able to manage multiple priorities effectively in a remote setting.
- Empathetic and customer-centric mindset.
- Ability to work collaboratively with cross-functional teams.
- Passion for technology and helping customers achieve their goals.
This advertiser has chosen not to accept applicants from your region.
5
Customer Success Manager
200 Tubli, Central
BHD30 Hourly
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Posted 2 days ago
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Our client is looking for a passionate and results-oriented Customer Success Manager to be based in Tubli, Capital, BH . This role is pivotal in building and maintaining strong relationships with our diverse client base, ensuring they achieve maximum value from our products and services. You will be the primary point of contact for a portfolio of clients, proactively engaging with them to understand their needs, challenges, and goals. Your responsibilities will include onboarding new clients, providing ongoing support, and conducting regular check-ins to gauge satisfaction and identify opportunities for upselling or cross-selling. Developing and executing customer success plans tailored to individual client needs will be a core part of your role. You will also be responsible for monitoring customer health metrics, identifying at-risk accounts, and implementing strategies to improve retention and reduce churn. Collaborating with sales, product, and support teams will be essential to ensure a seamless customer experience. The ideal candidate will have excellent communication, negotiation, and problem-solving skills. A deep understanding of customer relationship management (CRM) principles and experience with customer support platforms is required. You should be adept at analyzing customer feedback and translating it into actionable insights for product development and service improvement. Proven ability to manage multiple client accounts simultaneously and deliver exceptional service is a must. This role demands a proactive, empathetic, and highly organized individual who is dedicated to fostering long-term customer loyalty. If you are passionate about helping businesses succeed and thrive in a client-facing role, we encourage you to apply. This is an excellent opportunity to join a growing company and make a significant impact on customer satisfaction.
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6
Customer Success Manager
12345 Hamad Town, Northern
BHD65000 Annually
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Posted 4 days ago
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Job Description
Our client is searching for an empathetic and proactive Customer Success Manager to join their growing team, based in **Hamad Town, Northern, BH**. In this pivotal role, you will be the primary advocate for our clients, ensuring they derive maximum value from our products and services. Your mission will be to foster long-term relationships, drive customer adoption, reduce churn, and identify opportunities for growth. You will engage with clients through various communication channels, providing support, guidance, and proactive solutions to their needs. This position demands excellent interpersonal skills, a keen understanding of customer needs, and a passion for delivering exceptional service.
Responsibilities:
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Onboard new customers, guiding them through the initial stages of product adoption and integration.
- Proactively monitor customer health and engagement, identifying potential risks and opportunities.
- Conduct regular check-ins and business reviews with clients to ensure their satisfaction and success.
- Identify opportunities for upselling and cross-selling based on customer needs and business objectives.
- Serve as the main point of contact for client inquiries, issues, and feedback.
- Collaborate with internal teams (Sales, Support, Product) to address customer needs and improve the overall customer experience.
- Educate customers on new features and best practices to maximize their utilization of our offerings.
- Gather customer feedback and translate it into actionable insights for product development and service improvement.
- Track key customer success metrics and report on account status and health.
- Develop and deliver training materials and resources for customers.
- Act as a trusted advisor and strategic partner to your clients.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience (3+ years) in customer success, account management, client services, or a similar client-facing role.
- Exceptional communication, interpersonal, and presentation skills.
- Strong understanding of customer relationship management (CRM) principles and software.
- Ability to empathize with customers and understand their unique challenges and goals.
- Proactive and solutions-oriented mindset with strong problem-solving skills.
- Experience in (Specific Industry - e.g., SaaS, Fintech, E-commerce) is a significant plus.
- Ability to manage multiple client accounts simultaneously and prioritize effectively.
- Proficiency in using customer support and communication tools.
- A passion for helping customers achieve their objectives.
- Comfortable working in a hybrid environment, balancing office-based and remote collaboration.
This advertiser has chosen not to accept applicants from your region.
7
Customer Success Manager
2255 Hamad Town, Northern
BHD60000 Annually
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Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a proactive and relationship-driven Customer Success Manager to join their team based in Hamad Town, Northern, BH . This role is crucial for ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact, fostering strong relationships and driving customer satisfaction, retention, and growth.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Understand client business objectives and proactively identify opportunities to help them leverage our products and services more effectively.
- Onboard new clients, ensuring a smooth and successful transition and setting them up for long-term success.
- Monitor client health and engagement, proactively addressing any potential risks or issues.
- Conduct regular business reviews with clients to discuss their progress, goals, and upcoming needs.
- Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Drive product adoption and usage, identifying opportunities for upsells and cross-sells.
- Manage client renewals and expansion opportunities, contributing to revenue growth targets.
- Develop and deliver training sessions and resources to empower clients.
- Troubleshoot and resolve client issues in a timely and efficient manner, escalating when necessary.
- Stay informed about industry trends and best practices in customer success.
- Gather customer feedback and insights to contribute to product development and service improvements.
- Achieve key performance indicators (KPIs) related to customer satisfaction, retention, and revenue expansion.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in customer success, account management, or a client-facing role, preferably within the SaaS industry.
- Proven track record of successfully managing client relationships and driving retention.
- Excellent communication, interpersonal, and presentation skills.
- Strong understanding of customer success principles and best practices.
- Ability to analyze data and identify trends to drive proactive client engagement.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Adept at problem-solving and resolving client issues effectively.
- Self-motivated, organized, and able to manage multiple priorities simultaneously.
- Passion for helping customers achieve their goals and a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
8
Customer Success Manager
2001 Bilad Al Qadeem, Capital
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a proactive and customer-focused Customer Success Manager to join their thriving team. This is a fully remote role, allowing you to build strong relationships with clients from the comfort of your home office. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our products and services. Your responsibilities will include onboarding new customers, providing ongoing training and support, and proactively identifying opportunities for client growth and retention. You will act as a trusted advisor, understanding client needs and challenges, and translating them into actionable insights for our product and sales teams. This involves conducting regular check-ins, business reviews, and addressing any client issues or concerns with promptness and professionalism. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, preferably within the technology sector. Excellent communication, interpersonal, and presentation skills are essential, along with the ability to build rapport and establish long-term relationships. A deep understanding of customer needs and a passion for delivering exceptional service are paramount. You should be adept at problem-solving, organized, and able to manage your time effectively in a remote setting. Familiarity with CRM software and customer success platforms is a plus. This is an exciting opportunity to join a dynamic company and play a key role in ensuring client satisfaction and loyalty. If you are a motivated individual who thrives on helping others succeed and wants to be part of a collaborative remote team, we encourage you to apply. Your dedication to client success will be instrumental in driving our company's growth.
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