179 Customer Relationship Management jobs in Manama
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
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0
Customer Service Supervisor
2020 Al Ghurayfah
BHD45000 Annually
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Posted 5 days ago
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Job Description
Our client is searching for a dedicated and experienced Customer Service Supervisor to lead their customer support team in A'ali, Northern, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership qualities, and have a proven track record in customer service management. This role involves overseeing daily operations, training and motivating a team of customer service representatives, and ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
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2
Customer Service Specialist
110 Al Seef
BHD25000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Service Specialist to manage client interactions and provide exceptional support from their office in Salmabad, Northern, BH . This role is crucial in ensuring customer satisfaction and building strong client relationships. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, phone calls, and chat messages promptly and professionally. You will also be tasked with managing customer accounts, processing orders or returns, and escalating complex issues to the appropriate departments.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
Qualifications:
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
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3
Lead Customer Service Representative
21212 Arad
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an experienced and empathetic Lead Customer Service Representative to manage and inspire a team dedicated to providing exceptional support. In this role, you will be the primary point of contact for escalated customer inquiries, resolving complex issues with efficiency and professionalism. You will be responsible for training new team members, developing customer service protocols, and monitoring team performance to ensure high standards are met and exceeded. Your duties will include analyzing customer feedback to identify areas for improvement, implementing strategies to enhance customer satisfaction, and contributing to the overall customer experience strategy. The Lead Customer Service Representative will also be instrumental in handling customer complaints, resolving disputes, and ensuring that all customer interactions are positive and productive. This position requires excellent communication, interpersonal, and problem-solving skills. A strong understanding of customer relationship management (CRM) software and ticketing systems is essential. You will work closely with other departments to ensure a seamless customer journey and advocate for customer needs. This is a hands-on role where you will lead by example, fostering a collaborative and supportive team environment. The ideal candidate will have a passion for helping others and a commitment to delivering outstanding service. Opportunities for career advancement within the company are available for high-performing individuals. The role is located in **Jidhafs, Capital, BH**. We are looking for a motivated individual who can contribute to a culture of service excellence and customer loyalty. This role demands a proactive approach to problem-solving and a keen ability to de-escalate challenging situations. You will be expected to maintain detailed records of customer interactions and resolutions, utilizing our CRM system effectively. Performance metrics will include customer satisfaction scores, resolution times, and first-contact resolution rates. Continuous learning and adaptation to new service tools and techniques will be a key aspect of this role. This is a fantastic opportunity to shape customer interactions and drive satisfaction within a growing organization.
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4
Senior Customer Service Manager
1006 Gudaibiya
BHD70000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for an experienced and dedicated Senior Customer Service Manager to lead and develop our customer support team in **Sitra, Capital, BH**. This role is critical in ensuring exceptional customer satisfaction and fostering long-term client relationships. The ideal candidate will have a proven track record in managing customer service operations, developing effective support strategies, and mentoring a high-performing team. You will be responsible for overseeing daily operations, setting performance targets, implementing quality assurance measures, and driving continuous improvement in customer service delivery. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices. Responsibilities include:
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Team Lead
00975 Al Ghurayfah
BHD65000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a motivated and experienced Customer Service Team Lead to guide and support their customer service representatives. This role requires strong leadership abilities, excellent communication skills, and a commitment to delivering exceptional customer support. You will be responsible for supervising a team, setting performance goals, providing training and coaching, and ensuring that customer inquiries and issues are resolved efficiently and effectively. Key duties include monitoring team performance metrics, handling escalated customer complaints, implementing process improvements, and fostering a positive and productive team environment. The ideal candidate will have a proven track record in customer service, with at least 3 years of experience, including experience in a leadership or supervisory role. A deep understanding of customer service principles, excellent problem-solving skills, and proficiency with customer relationship management (CRM) software are essential. You should be adept at motivating a team, managing workloads, and ensuring adherence to company policies and service standards. This is an excellent opportunity for a dedicated individual to take on a leadership role within a growing organization and make a significant impact on customer satisfaction. You will work collaboratively with other departments to ensure a seamless customer experience. This position is based in A'ali, Northern, BH.
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6
Customer Service Team Lead
215 Gudaibiya, Capital
BHD45000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking an experienced and dynamic Customer Service Team Lead to manage and motivate a team of customer support professionals in **Tubli, Capital, BH**. The ideal candidate will be responsible for ensuring exceptional customer service delivery, handling complex customer inquiries, and driving team performance. This role requires strong leadership, excellent communication skills, and a deep commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve performance goals.
- Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
- Handle escalated customer issues and complex inquiries, resolving them efficiently and effectively.
- Ensure adherence to company policies, procedures, and service standards.
- Develop and implement training programs for new and existing team members.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Manage daily operations of the customer service department, including scheduling and workload distribution.
- Contribute to the development and refinement of customer service strategies and initiatives.
- Maintain a positive and supportive work environment for the team.
- Identify opportunities for process improvements to enhance customer service efficiency and effectiveness.
- Report on team performance and key customer service metrics to management.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is preferred.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory or leadership role.
- Proven ability to lead, motivate, and manage a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in customer relationship management (CRM) software and MS Office Suite.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong organizational and time-management skills.
- A passion for delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Team Lead
54321 Gudaibiya, Capital
BHD55000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is looking for a proactive and experienced Customer Service Team Lead to manage and motivate their customer support team. This role, based in Tubli, Capital, BH , requires an individual passionate about delivering exceptional customer experiences. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that all customer inquiries and issues are resolved efficiently and effectively. Key duties include training, coaching, and mentoring customer service representatives, setting performance targets, and monitoring team performance metrics. You will also handle escalated customer complaints and work towards their resolution, ensuring customer satisfaction remains high. The ideal candidate will possess excellent leadership and communication skills, with a strong ability to motivate and guide a team. You should have a deep understanding of customer service best practices and experience with customer relationship management (CRM) software. This role requires strong problem-solving abilities, exceptional organizational skills, and the capacity to manage multiple priorities in a fast-paced environment. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead capacity, is required. Experience in developing and implementing customer service policies and procedures is a plus. You must be adept at conflict resolution and possess a patient, empathetic approach to customer interactions. This is an excellent opportunity for an accomplished customer service professional to step into a leadership role, enhance team performance, and contribute to the overall success of the organization.
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8
Senior Customer Service Representative
111 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a highly motivated and customer-focused Senior Customer Service Representative to join their team in Manama, Capital, BH . This role will be instrumental in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive customer experience. The Senior Customer Service Representative will handle a wide range of customer issues, including product inquiries, technical support, billing questions, and complaint resolution. You will be responsible for accurately documenting customer interactions, updating account information, and escalating complex issues to appropriate departments when necessary. This position requires a deep understanding of the company's products and services, as well as a commitment to delivering outstanding service. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. The ability to empathize with customers, remain calm under pressure, and de-escalate difficult situations is crucial. You will also play a role in training and mentoring junior customer service staff, contributing to team development and knowledge sharing. A commitment to continuous improvement and providing feedback to enhance customer service processes is highly valued. A High School Diploma or equivalent is required; a Bachelor's degree or some college coursework is a plus. A minimum of 4 years of experience in a customer service or call center environment is essential, with at least 1 year in a senior or lead capacity. Familiarity with CRM software and ticketing systems is expected. This is a fantastic opportunity to advance your career in customer service and make a tangible difference in customer satisfaction.
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