267 Customer Relationship Management jobs in Manama
Customer Success Manager
40005 Zallaq, Southern
BHD75000 Annually
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Posted 1 day ago
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Job Description
Our client is a rapidly growing SaaS company that provides cutting-edge solutions for businesses worldwide. We are seeking a proactive and customer-focused Customer Success Manager to join our team. This role is based remotely, supporting our valued clients in **Zallaq, Southern, BH**, and beyond. You will be responsible for building strong, long-term relationships with our customers, ensuring they derive maximum value from our platform. Your primary goal will be to drive customer adoption, satisfaction, and retention. This involves understanding each customer's unique business objectives, guiding them through onboarding, providing proactive support, and identifying opportunities for upselling and cross-selling. You will act as the main point of contact for your assigned accounts, advocating for their needs internally and ensuring a seamless customer experience. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills. A strong understanding of the SaaS model and customer success principles is crucial. Experience in managing client relationships, handling escalations, and driving user adoption is highly desirable. You must be comfortable working autonomously in a remote environment, managing your time effectively, and collaborating with sales, support, and product teams. Responsibilities include:
- Onboarding new customers and ensuring a smooth and successful implementation of our platform.
- Proactively engaging with customers to understand their business goals and challenges.
- Driving product adoption and ensuring customers are maximizing the value of our services.
- Monitoring customer health metrics and implementing strategies to improve satisfaction and retention.
- Serving as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
- Identifying opportunities for customer growth and expansion (upselling/cross-selling).
- Conducting regular business reviews with customers to assess progress and provide strategic recommendations.
- Gathering customer feedback and providing insights to the product and sales teams for continuous improvement.
- Managing customer escalations and coordinating with internal teams to ensure timely resolution.
- Developing and maintaining strong, long-lasting customer relationships.
- Staying up-to-date on product features and industry best practices.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS business models and customer lifecycle management.
- Ability to analyze customer data and identify trends or potential risks.
- Proactive problem-solver with excellent organizational and time-management skills.
- Experience with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to work independently and collaboratively in a remote setting.
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0
Customer Success Manager
2300 Al Daih, Northern
BHD65000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a proactive and results-driven Customer Success Manager to join their growing team. This role requires a blend of in-office collaboration and remote flexibility, operating on a hybrid work model. You will be the primary advocate for our clients, ensuring they maximize the value derived from our products and services. Your core responsibilities will include onboarding new customers, developing strong relationships, and proactively identifying opportunities to enhance their experience. You will conduct regular check-ins, performance reviews, and provide tailored guidance to help clients achieve their business objectives. A deep understanding of our product suite and the ability to articulate its benefits clearly are essential. You will also be responsible for identifying and mitigating churn risks, while actively seeking opportunities for upselling and cross-selling. Gathering customer feedback and relaying it to the product development team to drive improvements is a key function. Exceptional communication, problem-solving, and interpersonal skills are required to navigate diverse client needs and build lasting partnerships. You should be adept at managing multiple client accounts simultaneously and possess a keen eye for detail. Experience in a customer-facing role, preferably in SaaS or a related industry, is highly advantageous. We are looking for a dedicated professional who is passionate about customer satisfaction and committed to delivering outstanding service. This position offers a fantastic opportunity to grow within a supportive and innovative environment. The role requires occasional travel to our office in Budaiya, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
1
Customer Success Manager
221, Northern Governorate Hamad Town, Northern
BHD3500 Annually
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Posted 1 day ago
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Job Description
Our client, a rapidly growing technology firm, is seeking a proactive and client-focused Customer Success Manager to join their team in Hamad Town, Northern, BH . This role is crucial for building and maintaining strong relationships with our valued customers, ensuring they achieve their desired outcomes while using our products and services. The ideal candidate will possess exceptional communication, problem-solving, and relationship-building skills, with a passion for delivering outstanding customer experiences. You will act as the primary point of contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing support. Key Responsibilities:
- Develop and nurture strong, long-term relationships with a portfolio of assigned customers.
- Understand customer goals and objectives, and actively work to ensure they derive maximum value from our offerings.
- Onboard new customers, providing comprehensive training and support to facilitate successful adoption.
- Proactively monitor customer health, identify potential issues, and implement strategies to mitigate churn.
- Serve as the main point of contact for customer inquiries, escalating and resolving issues efficiently.
- Conduct regular business reviews with clients to assess satisfaction, identify opportunities for expansion, and reinforce value.
- Gather customer feedback and collaborate with product and sales teams to drive improvements.
- Educate customers on new features, updates, and best practices related to our products/services.
- Track key customer success metrics and provide regular reports to management.
- Advocate for customer needs within the organization, ensuring their voice is heard.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven track record of building and maintaining strong customer relationships and driving customer satisfaction.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive, solutions-oriented approach.
- Ability to understand and articulate technical concepts clearly.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Highly organized with strong time management and multitasking skills.
- Ability to work effectively both independently and as part of a team.
- A passion for helping customers succeed and a deep understanding of customer-centric principles.
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Manager
101 Manama, Capital
BHD2700 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a proactive and customer-centric Customer Success Manager to ensure our clients achieve their desired outcomes while using our products and services. This fully remote role is crucial for fostering long-term relationships, driving customer retention, and identifying opportunities for account growth.
Key Responsibilities:
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of key clients.
- Onboard new customers, ensuring they have a smooth and successful transition to our platform.
- Proactively monitor customer health, identifying potential risks and developing mitigation strategies.
- Educate customers on product features, best practices, and new releases to maximize their value realization.
- Serve as the primary point of contact for customer inquiries, issues, and requests, escalating when necessary.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for expansion.
- Advocate for customer needs internally, providing feedback to product, sales, and engineering teams.
- Develop and execute customer success plans tailored to individual client goals.
- Track and analyze key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLV).
- Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
- Create and update customer success resources, such as knowledge base articles and tutorials.
- Drive adoption and engagement with our products and services.
- Contribute to the continuous improvement of customer success processes and strategies.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 3-5 years of experience in customer success, account management, or a related client-facing role, preferably in a SaaS environment.
- Proven ability to build rapport and strong relationships with clients.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer success principles and best practices.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to analyze data and translate insights into actionable strategies.
- Proactive, organized, and detail-oriented approach to managing a client portfolio.
- Problem-solving skills and the ability to de-escalate challenging situations.
- Capacity to work independently and collaboratively in a remote team environment.
- A passion for helping customers succeed and a deep understanding of customer-centric principles.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Manager
24254 Galali
BHD30 Hourly
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Posted 1 day ago
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Job Description
Our client is looking for a dedicated and proactive Customer Success Manager to join their expanding team. This role is crucial in ensuring our clients maximize the value they receive from our products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, understanding their business objectives, and guiding them towards successful outcomes. This hybrid position requires a balance of in-office collaboration and remote flexibility.
Responsibilities:
Qualifications:
This role involves working both remotely and from our office in **Sanad, Capital, BH**, offering a dynamic work environment. You will have the opportunity to make a significant impact on client retention and overall business success. We offer a competitive salary, comprehensive benefits, and opportunities for professional development. If you are passionate about building relationships and driving client value, we encourage you to apply.
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Onboard new clients, ensuring a smooth and effective implementation process.
- Proactively monitor client health and engagement, identifying opportunities for upselling or cross-selling.
- Conduct regular business reviews with clients to discuss progress, goals, and identify areas for improvement.
- Act as a trusted advisor, providing strategic guidance and best practices to help clients achieve their objectives.
- Address client issues and concerns promptly and effectively, escalating when necessary.
- Gather client feedback and relay it to internal teams (product, sales, marketing) to drive product improvements and service enhancements.
- Educate clients on new features and functionalities, driving adoption and maximizing value.
- Contribute to the development of customer success best practices and resources.
- Track key performance indicators (KPIs) related to client satisfaction, retention, and growth.
Qualifications:
- Proven experience in customer success, account management, or a related client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to understand complex technical concepts and explain them clearly to non-technical audiences.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Proactive, self-motivated, and able to manage multiple priorities effectively.
- Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
- Experience in the (Industry relevant to fictional client) industry is a plus.
This role involves working both remotely and from our office in **Sanad, Capital, BH**, offering a dynamic work environment. You will have the opportunity to make a significant impact on client retention and overall business success. We offer a competitive salary, comprehensive benefits, and opportunities for professional development. If you are passionate about building relationships and driving client value, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Manager
N-210 Al Daih, Northern
BHD60000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a motivated and customer-centric Customer Success Manager to join their growing team. This fully remote position is crucial for building and maintaining strong relationships with clients, ensuring they derive maximum value from our client's products and services. The ideal candidate will have a passion for customer advocacy, excellent communication skills, and a proactive approach to problem-solving. You will be the primary point of contact for a portfolio of clients, guiding them through their journey and ensuring high levels of satisfaction and retention.
Key Responsibilities:
Qualifications:
This is a fully remote position, ideal for candidates who thrive in a virtual environment and are located near Budaiya, Northern, BH or willing to work within this timezone. Our client values a supportive and collaborative remote culture, offering a fantastic opportunity for professional growth.
Key Responsibilities:
- Onboard new clients, guiding them through the initial setup and integration process.
- Develop and maintain strong, long-lasting relationships with key client stakeholders.
- Proactively identify and address client needs, challenges, and opportunities to ensure their success.
- Conduct regular check-ins and business reviews to assess client health and satisfaction.
- Educate clients on product features, best practices, and new releases.
- Monitor client usage and engagement, identifying potential risks and developing mitigation strategies.
- Act as a liaison between clients and internal teams (support, product, sales) to resolve issues and advocate for client needs.
- Identify opportunities for upselling and cross-selling based on client goals and usage patterns.
- Gather client feedback and insights to inform product development and service improvements.
- Track and report on key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLV).
Qualifications:
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- Proven experience in customer success, account management, or a client-facing role, preferably in a remote setting.
- Excellent interpersonal, communication, and presentation skills.
- Strong understanding of customer relationship management (CRM) principles and software.
- Ability to empathize with customers and advocate for their needs.
- Proactive problem-solving skills and a results-oriented mindset.
- Experience in (mention relevant industry, e.g., SaaS, technology, finance) is a plus.
- Ability to manage multiple client accounts simultaneously and prioritize effectively.
- Proficiency in using collaboration tools and communication platforms for remote work.
This is a fully remote position, ideal for candidates who thrive in a virtual environment and are located near Budaiya, Northern, BH or willing to work within this timezone. Our client values a supportive and collaborative remote culture, offering a fantastic opportunity for professional growth.
This advertiser has chosen not to accept applicants from your region.
5
Customer Success Manager
1004 Galali
BHD58000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a proactive and client-focused Customer Success Manager to join their fully remote team. This role is dedicated to ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their needs, and driving adoption and satisfaction. Your expertise will be crucial in retaining clients and identifying opportunities for growth.
Responsibilities:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Understand client goals and objectives, and translate them into actionable strategies for product usage.
- Onboard new clients, ensuring a smooth and successful transition to our platform.
- Proactively monitor client health and engagement, identifying potential risks and addressing them promptly.
- Drive product adoption and ensure clients are leveraging the full value of our offerings.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and identify areas for improvement.
- Serve as an advocate for clients internally, relaying feedback to product and engineering teams.
- Identify upsell and cross-sell opportunities within your client base.
- Develop and deliver training sessions and resources to empower clients.
- Contribute to the development of customer success best practices and strategies.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Lead
75505 Busaiteen, Muharraq
BHD25 Hourly
WhatJobs
Posted 3 days ago
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Job Description
Our client is actively seeking a highly motivated and experienced Customer Success Lead to join their fully remote, client-centric team. This leadership role is essential for fostering long-term customer relationships, ensuring high levels of satisfaction, and driving product adoption. You will lead a team of Customer Success Managers, provide strategic guidance, and oversee the customer journey from onboarding to ongoing support. The ideal candidate possesses strong leadership abilities, exceptional communication skills, and a deep understanding of customer success principles, with a proven ability to thrive in a remote work environment.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of Customer Success Managers (CSMs), fostering a collaborative and high-performance culture.
- Develop and implement strategies to improve customer retention, reduce churn, and increase customer lifetime value.
- Oversee the customer onboarding process, ensuring a seamless and positive experience for new clients.
- Act as an escalation point for complex customer issues, providing timely and effective resolutions.
- Monitor customer health metrics and proactively identify opportunities for engagement and value creation.
- Develop and refine customer success playbooks and best practices.
- Collaborate with Sales, Product, and Support teams to ensure a cohesive customer experience.
- Gather customer feedback and insights to inform product development and service improvements.
- Conduct regular check-ins and business reviews with key clients.
- Contribute to the development of training materials for CSMs and customers.
- Champion the voice of the customer within the organization.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years in a leadership capacity.
- Proven track record of successfully managing customer relationships and driving retention.
- Strong understanding of SaaS business models and customer success methodologies.
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, presentation, and interpersonal skills.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero).
- Ability to analyze data, identify trends, and make data-driven decisions.
- Highly organized and adept at managing multiple priorities in a fully remote setting.
- Experience working in a remote-first or distributed team environment is essential.
This advertiser has chosen not to accept applicants from your region.
7
Customer Success Manager
604 Saar, Northern
BHD70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a driven and relationship-oriented Customer Success Manager to join their growing team. This role is dedicated to ensuring our clients derive maximum value from our products and services, fostering long-term partnerships and driving customer retention and loyalty. You will be the primary advocate for your assigned portfolio of clients, understanding their business objectives and guiding them towards successful outcomes.
Key responsibilities include onboarding new clients, providing ongoing training and support, and proactively engaging with customers to identify opportunities for growth and improvement. You will monitor customer health metrics, anticipate potential issues, and implement strategies to mitigate churn. Developing a deep understanding of our product suite and its application within various client industries is crucial. You will also serve as the voice of the customer internally, providing valuable feedback to product development, sales, and marketing teams.
The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven ability to build rapport and trust with diverse clientele. A strong understanding of SaaS business models and customer lifecycle management is highly desirable. Previous experience in account management, customer support, or a related client-facing role is essential. This fully remote position offers the flexibility to work from anywhere, collaborating virtually with colleagues and clients to achieve shared goals. Join us in championing our customers' success and contributing to a culture of exceptional service from anywhere, while being a key resource for clients near Saar, Northern, BH .
Key responsibilities include onboarding new clients, providing ongoing training and support, and proactively engaging with customers to identify opportunities for growth and improvement. You will monitor customer health metrics, anticipate potential issues, and implement strategies to mitigate churn. Developing a deep understanding of our product suite and its application within various client industries is crucial. You will also serve as the voice of the customer internally, providing valuable feedback to product development, sales, and marketing teams.
The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven ability to build rapport and trust with diverse clientele. A strong understanding of SaaS business models and customer lifecycle management is highly desirable. Previous experience in account management, customer support, or a related client-facing role is essential. This fully remote position offers the flexibility to work from anywhere, collaborating virtually with colleagues and clients to achieve shared goals. Join us in championing our customers' success and contributing to a culture of exceptional service from anywhere, while being a key resource for clients near Saar, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
8
Customer Success Manager
228 Al Malikiyah, Northern
BHD70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-centric Customer Success Manager to foster strong relationships with their client base. This role is ideal for a motivated individual passionate about ensuring client satisfaction and driving adoption of their services. While the company has an office in **Hidd, Muharraq, BH**, this position offers a fully remote working arrangement, providing flexibility and autonomy. The Customer Success Manager will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to enhance the client's experience and value derived from the product/service. You will act as the primary point of contact for clients, addressing their needs, resolving issues, and proactively communicating updates and best practices. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven ability to build trust and rapport. Experience in customer relationship management, account management, or a similar client-facing role is highly desirable. You should be adept at understanding client goals and aligning them with the offerings of the company. This role requires strong organizational skills, the ability to manage multiple accounts simultaneously, and a commitment to delivering outstanding service. If you excel at building relationships and ensuring clients achieve their objectives, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
- Onboard new clients, guiding them through the initial setup and product adoption phases.
- Provide ongoing support, addressing client inquiries and resolving issues promptly.
- Proactively identify client needs and offer solutions to maximize value.
- Conduct regular check-ins and business reviews with clients.
- Educate clients on new features and best practices.
- Act as a liaison between clients and internal teams (e.g., sales, product, support).
- Monitor client usage and engagement metrics, identifying risks and opportunities.
- Contribute to the development of customer success strategies and resources.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Proven ability to build and maintain strong client relationships.
- Experience with CRM software and customer success platforms.
- Ability to manage multiple accounts and prioritize effectively.
- Customer-focused mindset and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
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