1544 Customer Satisfaction jobs in Manama
Customer Experience Strategist
1074 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a customer-centric organization, is looking for a proactive and innovative Customer Experience Strategist to join their expanding team. This role is fully remote, allowing you to shape exceptional customer journeys from the comfort of your home office. You will be responsible for designing, implementing, and optimizing strategies that enhance customer satisfaction, loyalty, and advocacy across all touchpoints. Your insights will drive improvements in service delivery, product interaction, and overall customer engagement.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute a comprehensive customer experience strategy aligned with business objectives.
- Map customer journeys and identify key moments of truth to optimize engagement.
- Analyze customer feedback, data, and behavioral insights to uncover pain points and opportunities.
- Design and implement initiatives to improve customer satisfaction, Net Promoter Score (NPS), and customer lifetime value.
- Collaborate with cross-functional teams (e.g., product, marketing, support) to ensure a unified customer experience.
- Develop and maintain customer experience best practices and guidelines.
- Create training materials and conduct workshops to embed a customer-centric culture throughout the organization.
- Monitor industry trends and competitor strategies to identify best practices and innovative approaches.
- Utilize CRM and customer feedback platforms to track performance and identify areas for improvement.
- Report on key CX metrics and provide actionable recommendations to senior management.
Qualifications:
- Bachelor's degree in Marketing, Business, Psychology, or a related field.
- 3-5 years of experience in customer experience management, customer journey mapping, or a similar role.
- Proven ability to design and implement successful customer experience initiatives.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Excellent understanding of customer relationship management (CRM) principles and tools.
- Proficiency in customer feedback and survey platforms.
- Outstanding communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a remote team environment.
- A passion for understanding and advocating for the customer.
- Creative and innovative mindset with a focus on problem-solving.
This advertiser has chosen not to accept applicants from your region.
0
Customer Experience Manager
245 Bilad Al Qadeem, Capital
BHD3500 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a passionate and results-driven Customer Experience Manager to elevate their customer interaction strategies. This role is instrumental in designing and implementing initiatives that foster exceptional customer journeys, enhance satisfaction, and build lasting loyalty. You will be responsible for analyzing customer feedback, identifying areas for improvement, and developing proactive solutions to address pain points. Collaborating with cross-functional teams, including marketing, sales, and product development, will be key to ensuring a cohesive and positive customer experience across all touchpoints. The ideal candidate will possess a strategic mindset, strong analytical skills, and a deep understanding of customer behavior. This is an outstanding opportunity to lead impactful change and shape the future of customer engagement for a forward-thinking organization.
Responsibilities:
Responsibilities:
- Develop and execute a comprehensive customer experience strategy.
- Map customer journeys and identify opportunities for enhancement at each stage.
- Analyze customer feedback from various channels (surveys, reviews, social media) to derive actionable insights.
- Implement initiatives to improve customer satisfaction, loyalty, and retention.
- Collaborate with product and marketing teams to ensure a customer-centric approach in all offerings.
- Train and coach customer-facing teams on best practices in customer service and experience.
- Monitor key customer experience metrics (NPS, CSAT, CES) and report on performance.
- Manage and optimize customer support processes and tools.
- Champion a customer-first culture throughout the organization.
- Stay updated on industry trends and best practices in customer experience management.
- Develop and manage customer loyalty programs.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer experience, customer service management, or a similar role.
- Strong understanding of customer journey mapping, persona development, and feedback analysis.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Proficiency in customer experience management tools and analytics platforms.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to influence and collaborate effectively with cross-functional teams.
- Experience in developing and implementing customer loyalty programs.
- Data-driven approach to decision-making.
- Passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
1
Customer Experience Lead
21001 Manama, Capital
BHD70000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an empathetic and highly skilled Customer Experience Lead to oversee and elevate customer interactions for their growing user base, primarily operating remotely with a key hub in Manama, Capital, BH . This role is critical in shaping the perception of our brand and ensuring consistent, high-quality support across all touchpoints. The ideal candidate will have a proven history of developing and implementing customer service strategies, managing support teams, and leveraging feedback to drive continuous improvement.
Responsibilities:
Responsibilities:
- Develop and implement customer service policies, procedures, and standards to ensure exceptional customer experiences.
- Lead, mentor, and manage a team of customer support representatives, fostering a positive and productive work environment.
- Monitor customer interactions across various channels (email, chat, phone, social media) and provide coaching and feedback to the team.
- Analyze customer feedback, satisfaction surveys, and support metrics to identify trends and areas for improvement.
- Collaborate with product, sales, and marketing teams to ensure a unified customer journey and address customer needs proactively.
- Design and implement training programs for customer service staff to enhance their skills and product knowledge.
- Manage customer escalations and resolve complex issues with professionalism and efficiency.
- Identify opportunities to leverage technology and automation to improve customer service processes and efficiency.
- Develop and track key performance indicators (KPIs) for the customer service department, such as response times, resolution rates, and customer satisfaction scores (CSAT).
- Champion a customer-centric culture throughout the organization.
- Prepare regular reports on customer service performance and present insights to senior management.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or customer experience management, with at least 2 years in a leadership role.
- Proven ability to develop and implement successful customer service strategies.
- Excellent leadership, coaching, and team management skills.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Proficiency in CRM software and customer support platforms (e.g., Zendesk, Salesforce Service Cloud).
- Experience with data analysis and reporting on customer service metrics.
- Ability to work independently and manage multiple priorities in a remote setting.
- A passion for delivering outstanding customer service and advocating for the customer.
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Manager
21212 Al Daih, Northern
BHD70000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is dedicated to providing unparalleled customer experiences and is seeking a visionary Customer Experience Manager to lead their client engagement initiatives. This strategic role will focus on understanding and enhancing every touchpoint of the customer journey, ensuring client satisfaction, loyalty, and advocacy. The ideal candidate will possess a deep understanding of customer behavior, a passion for service excellence, and a proven ability to translate insights into actionable strategies. You will be responsible for developing and implementing customer-centric programs, analyzing customer feedback, and collaborating with various departments to foster a culture of exceptional service across the organization.
This position requires strong leadership, excellent communication skills, and the ability to influence cross-functional teams. You will utilize data analytics to measure customer satisfaction, identify areas for improvement, and track the effectiveness of CX initiatives. Experience in journey mapping, service design, and implementing customer feedback systems is essential. We are looking for a proactive and creative individual who can champion the customer's voice and drive tangible improvements in customer satisfaction and retention.
**Key Responsibilities:**
**Qualifications:**
This position requires strong leadership, excellent communication skills, and the ability to influence cross-functional teams. You will utilize data analytics to measure customer satisfaction, identify areas for improvement, and track the effectiveness of CX initiatives. Experience in journey mapping, service design, and implementing customer feedback systems is essential. We are looking for a proactive and creative individual who can champion the customer's voice and drive tangible improvements in customer satisfaction and retention.
**Key Responsibilities:**
- Develop and execute a comprehensive customer experience strategy.
- Map and analyze customer journeys to identify pain points and opportunities for improvement.
- Implement and manage customer feedback mechanisms (surveys, reviews, social listening).
- Analyze customer data to derive actionable insights and track key CX metrics.
- Collaborate with product, marketing, sales, and support teams to ensure a seamless customer experience.
- Develop and deliver training programs to enhance customer service skills across the organization.
- Champion customer-centric initiatives and advocate for the customer's perspective.
- Monitor industry trends and best practices in customer experience management.
- Manage customer loyalty and retention programs.
**Qualifications:**
- Bachelor's degree in Marketing, Business Administration, Psychology, or a related field.
- Minimum of 5 years of experience in customer experience, customer success, or a related field.
- Proven ability to develop and implement successful CX strategies.
- Strong analytical and data interpretation skills.
- Experience with CX platforms, CRM software, and survey tools.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to lead and influence cross-functional teams.
- A passion for understanding and improving the customer journey.
- Experience in the industry served by our client is highly desirable.
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Lead - Premium Support
150 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology services provider, is looking for a dedicated and customer-focused Customer Experience Lead to manage and elevate our premium support operations. This role is crucial in ensuring our high-value clients receive exceptional service, prompt resolutions, and proactive support. You will be responsible for overseeing a team of customer support specialists, developing and implementing best practices for customer service, and acting as a primary escalation point for complex client issues. Your ability to empathize, troubleshoot, and communicate effectively will be paramount.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of customer support representatives, fostering a positive and high-performance culture.
- Develop and implement comprehensive training programs to enhance team's product knowledge and customer service skills.
- Monitor customer satisfaction metrics (CSAT, NPS) and implement strategies to continuously improve service quality.
- Manage and resolve escalated customer issues, ensuring timely and satisfactory resolution.
- Analyze customer feedback and support tickets to identify trends, pain points, and areas for product/service improvement.
- Collaborate with product, engineering, and sales teams to advocate for customer needs and drive product enhancements.
- Define and maintain clear service level agreements (SLAs) and ensure adherence by the support team.
- Develop and update knowledge base articles, FAQs, and support documentation for both internal and external use.
- Prepare regular reports on team performance, customer satisfaction, and key support metrics for senior management.
- Contribute to the overall customer journey mapping and optimization efforts.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, technical support, or a related field, with at least 2 years in a leadership or supervisory role.
- Proven ability to manage and motivate a customer support team.
- Strong understanding of customer relationship management (CRM) software (e.g., Salesforce, Zendesk).
- Excellent problem-solving, conflict resolution, and decision-making skills.
- Exceptional written and verbal communication skills, with the ability to adapt communication style to different audiences.
- Experience in the technology or SaaS industry is highly preferred.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Proficiency in analyzing support data and deriving actionable insights.
This advertiser has chosen not to accept applicants from your region.
4
Customer Experience Manager (Remote)
301 Arad
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a passionate and results-oriented Customer Experience Manager to spearhead their customer-centric initiatives. This is a fully remote position, offering the flexibility to work from anywhere while making a significant impact. You will be responsible for designing, implementing, and overseeing strategies that enhance the overall customer journey, from initial contact through post-purchase engagement. This involves analyzing customer feedback, identifying pain points, and developing solutions to improve satisfaction, loyalty, and retention. You will work closely with various departments, including marketing, sales, product development, and customer support, to ensure a consistent and positive brand experience across all touchpoints. Your role will involve managing customer feedback loops, implementing customer loyalty programs, and developing training materials for frontline staff to foster a customer-first culture. We are looking for a strategic thinker with a deep understanding of customer behavior and a proven ability to translate insights into measurable improvements. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for creating exceptional customer relationships. This is a unique opportunity to shape the customer experience strategy for a growing company, contributing to its success from your remote workspace, supporting customers in and around A'ali, Northern, BH .
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute comprehensive customer experience strategies.
- Analyze customer feedback, journey maps, and satisfaction data to identify areas for improvement.
- Design and implement initiatives to enhance customer loyalty and retention.
- Collaborate with marketing, sales, and support teams to ensure a seamless customer journey.
- Develop customer service training programs and materials.
- Manage customer feedback channels and response mechanisms.
- Track and report on key customer experience metrics (NPS, CSAT, CES).
- Advocate for the customer internally, influencing product and service development.
- Identify and implement best practices in customer experience management.
- Foster a company-wide culture of customer-centricity.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 5+ years of experience in customer experience, customer success, or a related field.
- Proven track record of developing and implementing successful CX strategies.
- Strong analytical skills with the ability to interpret complex data.
- Excellent communication, presentation, and interpersonal skills.
- Experience with customer feedback tools and CRM systems.
- Demonstrated ability to lead cross-functional projects and influence stakeholders.
- Passion for understanding and improving the customer journey.
- Ability to thrive in a remote, self-directed work environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Experience Specialist
703 Al Ghurayfah
BHD60000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a motivated and customer-centric Senior Customer Experience Specialist to join their team in Sitra, Capital, BH . This role is pivotal in ensuring exceptional customer satisfaction and loyalty by managing and improving customer interactions across all touchpoints. You will be responsible for analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer journey. The ideal candidate possesses strong analytical skills, a deep understanding of customer service best practices, and a proven ability to resolve complex customer issues effectively. This is an on-site position that requires a dedicated individual committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Oversee daily customer service operations and ensure adherence to service standards.
- Analyze customer feedback, surveys, and interaction data to identify trends and areas for improvement.
- Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Train and mentor customer service representatives, providing guidance and support.
- Handle escalated customer complaints and complex issues, ensuring timely and satisfactory resolution.
- Collaborate with other departments to address customer concerns and improve cross-functional processes.
- Develop and update customer service policies, procedures, and training materials.
- Monitor key customer experience metrics (e.g., NPS, CSAT, CES) and report on performance.
- Identify opportunities to leverage technology to improve customer service efficiency and effectiveness.
- Champion a customer-centric culture throughout the organization.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in customer service, customer experience management, or a related role.
- Proven experience in analyzing customer feedback and implementing improvement strategies.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving, conflict resolution, and decision-making skills.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and customer feedback tools.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in managing and coaching a customer service team.
- Commitment to delivering an exceptional customer experience within Sitra, Capital, BH .
This advertiser has chosen not to accept applicants from your region.
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6
Lead Customer Experience Strategist
100 Seef, Capital
BHD85000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a pioneering force in the hospitality and tourism sector, is seeking an innovative and experienced Lead Customer Experience Strategist to join our fully remote, global team. This role is critical in shaping and enhancing the overall guest journey across all touchpoints. You will be responsible for designing, implementing, and overseeing customer experience initiatives that foster loyalty, drive satisfaction, and differentiate our brand in a competitive market. The ideal candidate will possess a profound understanding of customer psychology, a passion for service excellence, and a proven ability to translate insights into actionable strategies. You will conduct in-depth research, analyze customer feedback, and identify key areas for improvement in service delivery, digital interactions, and physical guest experiences. Collaboration with marketing, operations, and digital product teams will be essential to ensure a cohesive and exceptional customer journey. This position requires a strategic thinker with a data-driven approach, capable of measuring the impact of CX initiatives and making data-informed adjustments. You will lead the development of customer journey maps, define service standards, and champion a customer-centric culture throughout the organization. Experience in developing and executing loyalty programs, managing online reputation, and implementing customer feedback systems is highly desirable. This is a unique opportunity to influence the guest experience of a leading hospitality brand from a remote setting, making a tangible impact on guest satisfaction and business success. Excellent communication, presentation, and influencing skills are paramount, as you will be interacting with stakeholders at all levels of the organization. We are looking for a visionary leader who can inspire change and drive continuous improvement in customer experience.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive customer experience strategies for the hospitality and tourism sector.
- Design and map customer journeys, identifying pain points and opportunities for enhancement.
- Conduct customer research, analyze feedback, and generate actionable insights.
- Develop and manage customer loyalty programs and initiatives.
- Collaborate with marketing, operations, and digital teams to ensure a seamless customer experience.
- Define and monitor key CX metrics and KPIs.
- Champion a customer-centric culture across the organization.
- Master's degree in Hospitality Management, Marketing, Business, or a related field.
- Minimum of 7 years of experience in customer experience strategy, preferably within the hospitality or tourism industry.
- Proven track record of developing and implementing successful CX initiatives.
- Strong analytical, research, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CX management software and tools.
This advertiser has chosen not to accept applicants from your region.
7
Lead Customer Experience Specialist
224 Ghuraifa, Capital
BHD48000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Lead Customer Experience Specialist to spearhead their customer service operations. This critical role involves managing and mentoring a team of customer service representatives, ensuring the delivery of exceptional support and fostering strong customer relationships. You will be responsible for developing and implementing customer service policies and procedures, setting performance standards, and monitoring team performance to achieve key service level agreements. The ideal candidate will have a proven ability to resolve complex customer issues, de-escalate challenging situations, and provide effective solutions that enhance customer satisfaction and loyalty. You will also play a key role in identifying trends in customer feedback and complaints, providing insights to other departments to drive service improvements and product enhancements. This position requires a proactive individual with outstanding communication, interpersonal, and problem-solving skills. Experience in training and coaching customer service staff, as well as familiarity with customer relationship management (CRM) software, is essential. You will be expected to maintain a high level of product knowledge and company information to effectively assist customers. This is an excellent opportunity to make a significant impact on customer satisfaction and contribute to the overall success of our client. The role is based in Busaiteen, Muharraq, BH . We are looking for candidates with at least 5 years of experience in customer service, with a minimum of 2 years in a leadership or supervisory role. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. Strong analytical skills and the ability to interpret customer data are necessary. The candidate must be proficient in conflict resolution and possess a genuine passion for customer advocacy. You will be instrumental in shaping the customer journey and ensuring a seamless and positive experience for every individual who interacts with our client's services. Fluency in Arabic and English is a significant advantage for this role.
This advertiser has chosen not to accept applicants from your region.
8
Lead Customer Experience Specialist
304 Al Seef
BHD60000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and empathetic Lead Customer Experience Specialist to enhance their customer support operations in **Salmabad, Northern**. This hybrid role focuses on elevating the customer journey by providing exceptional service, resolving complex issues, and contributing to the continuous improvement of customer interaction strategies. You will be responsible for leading a team of customer service representatives, setting performance standards, providing coaching and training, and ensuring adherence to service level agreements. Key duties include handling escalated customer complaints, analyzing customer feedback to identify trends and areas for improvement, and collaborating with other departments to implement customer-centric solutions. The Lead Specialist will also be involved in developing and updating customer service protocols and knowledge bases. A strong understanding of customer relationship management (CRM) systems and best practices in customer service is essential. We are seeking an individual with outstanding communication, problem-solving, and interpersonal skills, coupled with a passion for delivering outstanding customer satisfaction. The ability to motivate a team and foster a positive work environment is crucial. This role requires a balance of on-site collaboration and remote flexibility, allowing for team synergy and individual focus. The successful candidate will be instrumental in shaping positive customer perceptions and driving loyalty through superior service delivery at our client's **Salmabad, Northern** hub.
This advertiser has chosen not to accept applicants from your region.
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