1582 Customer Service Agents jobs in Seef
Customer Support Specialist
Posted 2 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
Customer Support Lead
Posted 2 days ago
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Job Description
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Oversee the daily operations of the customer support department, ensuring efficient handling of inquiries.
- Develop and implement customer service policies and procedures to enhance service quality.
- Monitor customer support performance metrics and identify areas for improvement.
- Handle and resolve complex customer issues and escalations promptly and professionally.
- Act as a point of contact for high-profile or critical customer complaints.
- Collaborate with product, sales, and marketing teams to share customer feedback and insights.
- Develop and deliver ongoing training programs for the support team on product knowledge and service best practices.
- Ensure timely and accurate responses to customer inquiries across all communication channels (phone, email, chat).
- Contribute to the development of FAQs, knowledge base articles, and self-service resources.
- Analyze customer feedback and support data to identify patterns and recommend proactive solutions.
- Foster a positive and customer-centric team culture.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Proficiency in Microsoft Office Suite.
- Experience in developing training materials and conducting training sessions.
- Ability to adapt to changing priorities and work in a dynamic environment.
Customer Support Specialist
Posted 3 days ago
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Job Description
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve customer issues related to our products and services.
- Provide clear and concise instructions and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to product and engineering teams for improvement.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to the knowledge base by creating and updating support documentation.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
Location: Manama, Capital, BH
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Provide technical assistance and troubleshooting for product-related issues.
- Educate customers on product features, functionalities, and best practices.
- Process customer orders, returns, and exchanges according to company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the product and development teams.
- Maintain a high level of customer satisfaction by providing empathetic and efficient support.
- Stay up-to-date with product knowledge and company policies.
- Contribute to team goals and objectives, including service level agreements (SLAs).
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed product information and technical assistance to customers.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Assist customers with order processing, account management, and service-related requests.
- Proactively identify opportunities to improve the customer experience.
- Contribute to the development and maintenance of customer support knowledge base articles and FAQs.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Participate in team meetings, training sessions, and performance reviews.
- Achieve and maintain key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Maintain a thorough understanding of company products, services, and policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Familiarity with common software applications and online platforms.
- Ability to work effectively both independently and as part of a team.
- Experience in the specific industry of our client is a plus.
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high level of product knowledge and stay updated on service changes.
- Gather customer feedback and share insights with relevant departments to improve services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company guidelines and quality standards for customer support.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong communication and active listening skills.
- Excellent problem-solving and critical-thinking abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and helpdesk software.
- Patience and empathy when dealing with difficult situations.
- Proficiency in relevant software applications and internet navigation.
- Ability to work both independently and as part of a team in a hybrid environment.
- A positive attitude and a passion for helping others.
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Customer Support Lead
Posted 8 days ago
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Job Description
Customer Support Lead
Posted 9 days ago
Job Viewed
Job Description
Responsibilities:
- Lead, train, and mentor a team of customer support specialists.
- Manage daily customer support operations and ensure service level agreements are met.
- Handle complex and escalated customer issues, providing timely and effective resolutions.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor and analyze key customer support metrics (e.g., response time, resolution time, CSAT).
- Identify trends in customer inquiries and collaborate with other departments to address root causes.
- Create and maintain support documentation, FAQs, and knowledge base articles.
- Foster a customer-centric culture within the support team.
- Optimize support processes and workflows for efficiency and effectiveness.
- Gather customer feedback and provide insights to product development and sales teams.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience in managing a remote customer support team.
- Excellent leadership, coaching, and motivational skills.
- Strong problem-solving and conflict-resolution abilities.
- Exceptional verbal and written communication skills.
- Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and identify actionable insights.
- Customer-focused mindset with a passion for service excellence.
- Ability to work effectively in a fast-paced, remote environment.
Customer Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and report trends in customer issues to contribute to product and service improvements.
- Educate customers on product features and best practices to enhance their experience.
- Process orders, forms, applications, and requests as needed.
- Collaborate with team members to share knowledge and best practices.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to service level agreements (SLAs) and performance metrics.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, helpdesk, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with challenging customer situations.
- Familiarity with online communication tools and platforms.
- A proactive approach to learning about new products and services.
- Team-oriented mindset with the ability to work independently.