Call center agent

Manama, Capital SWATX

Posted 15 days ago

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Job Description

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.


Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.


Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.


Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.


Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.


Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.


Requirements
  1. High school diploma or equivalent is required; a degree in a related field is a plus.
  2. Prior experience in a customer service or call center role is preferred.
  3. Strong communication skills, both verbal and written.
  4. Ability to handle stressful situations and manage customer expectations effectively.
  5. Proficient in using computer systems and CRM software.
  6. Fluency in Arabic is preferred; knowledge of English is an advantage.
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Customer Care Center Coworker (Call Center)

Salmabad, Central IKEA

Posted today

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**Company description**
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.

We strive for excellent leadership to lead business and people together. We believe people learn and develop best when they perform and deliver in the real world.

**Job description**
- Ensure the satisfaction of all customers who contact us by identifying their needs and offering simple, effective solutions to their enquiries.
- Use knowledge of the IKEA range, services we offer, and how our processes work and take responsibility for gathering the specific information from our customers, which will assist our stores to improve our customers’ total shopping experience.
- Take ownership for resolving my customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
- Maintain an empathetic and understanding approach when customers are angry and upset by their shopping experience to date and remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them.
- Take responsibility for up-dating the system with file notes to ensure that my colleagues and manager know what has been agreed and can answer further enquiries from my customer easily and knowledgably.
- Listening to my customers and anticipating their needs, promoting our products and services in order to improve their home-to-home shopping experience.
- Understand the impact of service time responses on our customers’ level of satisfaction and work both individually and with my colleagues to ensure that we match our agreed service levels.

**Qualification**
- Good communication skills and the ability to build rapport with the customer
- Assertive and able to remain calm and controlled when faced with calls from customers under stressful situations
- Experience of working in a fast-paced environment
- Previous customer service experience, ideally in a contact center
- Computer Literacy with good proficiency and navigation skills

**More Information**
As part of a new store team in a new country, you will have to work temporarily at IKEA Saudi Store as part of your on-boarding process
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Customer Support Agent (Bahrain)

Manama, Capital Platinumlist

Posted 25 days ago

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Job Description

About Us

Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role

We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities
  • Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom
  • Assist customers with ticket purchases, refunds, and event-related issues
  • Provide real-time support during events, including troubleshooting ticketing issues
  • Collaborate with internal teams to resolve escalated concerns
  • Work flexible shifts, including evenings, weekends, and public holidays as required
  • Be available beyond standard working hours during peak event periods
  • Ensure a high level of customer satisfaction through timely and professional support
Requirements
  • Language: Native Arabic speaker with fluency in English
  • Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry
  • Strong communication and problem-solving skills
  • Ability to work under pressure and handle high workloads
  • Flexibility in working different shifts and beyond regular hours when necessary
  • A team player with adaptability to changing schedules
Preferred Qualifications
  • Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority
  • Experience using Intercom (or similar customer support platforms) is a plus
  • Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media
  • Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred
Benefits
  • Growth Opportunities: Potential for cross-border responsibilities across the GCC region
  • Opportunity to expand expertise in ticketing platforms and event management
Why Join Us
  • Work with a leading ticketing platform in the GCC
  • Gain valuable exposure to the entertainment and events industry
  • Enjoy a dynamic and flexible work environment with exciting opportunities

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Remote Customer Support Agent

501, BH Al Seef BHD38000 Annually WhatJobs

Posted 9 days ago

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full-time
Join Our client 's customer support team as a fully remote Customer Support Agent! We are seeking enthusiastic and customer-centric individuals to provide exceptional service to our global client base. This is a remote-first position, meaning you can work from the comfort of your home while collaborating with a dedicated and supportive team. Your primary goal will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products/services.

In this role, you will handle incoming customer communications through various channels, including phone, email, and live chat. You will actively listen to customer concerns, troubleshoot problems efficiently, and provide accurate information and solutions. Documenting customer interactions, feedback, and issue resolutions in our ticketing system is a key responsibility. You will also be tasked with educating customers on product features and benefits, guiding them towards self-service resources when appropriate, and escalating complex issues to higher support tiers or relevant departments. Maintaining a high level of customer satisfaction and contributing to team performance metrics are essential.

We are looking for candidates who possess outstanding communication skills, both written and verbal, with a clear and professional demeanor. Previous experience in a customer service or call center environment is highly preferred. A genuine passion for helping others and a patient, empathetic approach are critical. Strong problem-solving abilities, attention to detail, and the capacity to multitask effectively in a fast-paced environment are necessary. Proficiency with computers, internet navigation, and experience with CRM software or helpdesk platforms are required. You must be a self-starter, highly motivated, and able to work independently with minimal supervision, ensuring you meet performance expectations in this remote role. A reliable high-speed internet connection and a quiet, dedicated workspace are mandatory.

This is a fantastic opportunity to build a career in customer support with a company that values its employees and invests in their growth. We offer competitive compensation, benefits, and a supportive remote work culture. If you are passionate about delivering excellent customer experiences from anywhere, apply today! This role is open to residents in the vicinity of Salmabad, Northern, BH , but requires full-time remote work.
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Customer Support Representative

Manama, Capital Kanz

Posted 7 days ago

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr
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Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 8 days ago

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations

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Customer Support Lead

601 Bilad Al Qadeem, Capital BHD45000 Annually WhatJobs

Posted today

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full-time
Join our dedicated team as a Customer Support Lead in **Tubli, Capital, BH**. This role is instrumental in ensuring exceptional customer service delivery and fostering strong client relationships. You will be a key point of contact for customer inquiries, providing timely and effective solutions. This is a hybrid role, offering a balance between in-office collaboration and remote flexibility.

Responsibilities:
  • Lead and mentor a team of customer support representatives, providing guidance, training, and performance feedback.
  • Manage inbound customer inquiries via phone, email, and chat, resolving issues efficiently and professionally.
  • Develop and implement customer support policies and procedures to enhance service quality.
  • Monitor customer feedback and service metrics, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to address complex customer issues and ensure a seamless customer experience.
  • Maintain accurate customer records and documentation in the CRM system.
  • Handle escalated customer complaints and ensure satisfactory resolution.
  • Contribute to the development of self-service support resources, such as FAQs and knowledge base articles.
  • Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
  • Participate in team meetings and contribute to a positive and collaborative work environment.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in CRM software and helpdesk ticketing systems.
  • Ability to remain calm and professional under pressure.
  • Strong organizational and time management skills.
  • Experience in a hybrid work environment is a plus.
  • Knowledge of the local market and customer expectations in **Tubli, Capital, BH** is advantageous.
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About the latest Customer service agents Jobs in Seef !

Customer Support Specialist

567 Al Malikiyah, Northern BHD30000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is looking for an empathetic and efficient Customer Support Specialist to join their growing team. This role is crucial in ensuring customer satisfaction by providing timely and effective assistance across various channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and offering solutions. This hybrid role offers a balance between in-office collaboration and remote flexibility, located in the accessible area of Hidd, Muharraq, BH .

As a Customer Support Specialist, your primary responsibility will be to deliver an exceptional customer experience. This involves actively listening to customer needs, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. You will be expected to maintain a high level of professionalism, patience, and product knowledge. Your contributions will directly impact customer loyalty and brand reputation. We seek individuals who are passionate about helping others and possess excellent communication abilities.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve customer issues efficiently, providing clear and concise solutions.
  • Educate customers on product features and functionalities.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Escalate unresolved issues to the appropriate technical teams or supervisors.
  • Identify trends in customer issues and provide feedback to product development teams.
  • Follow communication protocols and company policies.
  • Contribute to the creation of help center articles and FAQs.
  • Gather customer feedback to identify areas for service improvement.
  • Build rapport with customers and foster positive relationships.
  • Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.
  • Assist with order processing and account management inquiries.
  • Handle customer complaints with empathy and a focus on resolution.
  • Stay updated on product knowledge and company updates.
  • Participate in team meetings and training sessions.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Previous experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Ability to remain calm and patient under pressure.
  • Strong organizational and time management skills.
  • Familiarity with common software and technology.
  • Team-oriented with the ability to work independently.
  • A genuine desire to help customers.
  • Adaptability to changing work environments and customer needs.
  • Understanding of customer service best practices.
Join our client's dedicated team and contribute to an outstanding customer support experience. We offer a competitive salary and benefits, with opportunities for growth.
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Customer Support Specialist

1025 Saar, Northern BHD25 Hourly WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This hybrid role offers the flexibility to work both remotely and from our office in Saar, Northern, BH , providing a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your responsibilities will include managing inbound customer communications via phone, email, and chat; troubleshooting product or service problems; and escalating complex issues to the appropriate departments. You'll need to maintain accurate customer records and document all interactions effectively. A key aspect of this role is providing clear, concise, and helpful information to customers, guiding them through solutions and product features. You will also play a role in identifying recurring customer issues and providing feedback to internal teams for product and service improvements. The ideal candidate is patient, possesses excellent communication skills, and has a knack for problem-solving. Training will be provided on our specific products and systems, but a background in customer service is highly preferred. We value individuals who are proactive in seeking solutions and dedicated to providing an exceptional customer experience. This role requires strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via phone, email, and chat.
  • Troubleshoot and diagnose customer problems efficiently.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Escalate unresolved issues to senior support staff or other departments.
  • Provide product and service information to customers.
  • Identify opportunities to improve customer experience and service delivery.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Assist in training new team members on support procedures.
  • Participate in team meetings and contribute to process improvements.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Proven experience in a customer service or helpdesk role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Ability to multitask and manage time effectively.
  • Patience, empathy, and a customer-centric attitude.
  • Familiarity with IT support concepts is a plus.
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Customer Support Specialist

211 Manama, Capital BHD1500 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Manama, Capital, BH**. This role is central to ensuring excellent customer satisfaction by providing timely and effective support through various communication channels. The successful candidate will handle customer inquiries, resolve issues, and provide information about products and services. This requires excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be expected to maintain a high level of product knowledge and contribute to improving customer service processes. Building rapport with customers and ensuring a positive experience is paramount.

Key responsibilities include:
  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Troubleshooting and resolving customer issues and complaints effectively.
  • Providing accurate information about products, services, and policies.
  • Processing orders, returns, and exchanges as needed.
  • Escalating complex issues to the appropriate departments when necessary.
  • Documenting customer interactions and resolutions accurately in the CRM system.
  • Identifying opportunities to improve customer service processes and customer satisfaction.
  • Building and maintaining strong customer relationships.
  • Adhering to company guidelines and service level agreements.
  • Gathering customer feedback to help shape future product and service development.

The ideal candidate will possess strong communication and interpersonal skills, with the ability to listen attentively and articulate solutions clearly. Previous experience in customer service or a related field is highly advantageous. A positive attitude, patience, and a genuine desire to help customers are essential. Basic computer proficiency, including experience with CRM software, is preferred. Ability to multitask and manage time effectively in a fast-paced environment is important. This is a great opportunity for an individual passionate about customer service to contribute to a reputable organization in **Manama, Capital, BH**, and grow within the customer support field.
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