2428 Customer Service Evaluator jobs in Manama

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely

• Supervise and guide a team of customer support representatives.
• Handle escalated customer complaints and provide timely resolutions.
• Train new team members and provide ongoing coaching to existing staff.
• Monitor and analyze customer support metrics to ensure quality and efficiency.
• Develop and implement strategies to improve customer satisfaction.
• Create and maintain customer support documentation and FAQs.
• Collaborate with other departments to resolve customer issues.
• Ensure adherence to company policies and service level agreements (SLAs).

• Proven experience in customer service or a similar role, with leadership experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to empathize with customers and manage difficult situations.
• Strong organizational and time management skills.
• Bachelor's degree in a relevant field is preferred.
• Experience in a hybrid work environment is beneficial.

• Lead, train, and mentor a team of customer support representatives, fostering a positive and productive work environment.
• Develop and implement customer support policies, procedures, and best practices.
• Oversee the day-to-day operations of the customer service department, ensuring efficient handling of inquiries via phone, email, and chat.
• Monitor key customer service metrics (e.g., response time, resolution time, customer satisfaction scores) and identify areas for improvement.
• Handle escalated customer complaints and complex issues with professionalism and efficiency.
• Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and improve overall customer experience.
• Identify training needs for the support team and develop relevant training programs.
• Maintain and update the customer knowledge base and FAQ sections.
• Gather customer feedback and provide insights to the product and marketing teams.
• Ensure the team meets performance targets and contributes to customer retention goals.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and help customers use specific features.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Process orders, forms, applications, and requests.
• Gather customer feedback and share insights with the team to improve service.
• Stay up-to-date with product knowledge and company updates.
• Achieve personal and team sales/production Key Performance Indicators (KPIs).
• Assist in training new customer support representatives.
• Handle customer complaints and provide appropriate solutions.
• Manage customer accounts and ensure data accuracy.
• Contribute to team efforts by accomplishing related results as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency in CRM systems and help desk software.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Patient and empathetic demeanor when dealing with customers.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with customer support processes and best practices.
• Basic computer proficiency and knowledge of MS Office applications.
• Willingness to work flexible hours, including evenings and weekends.
• Ability to work collaboratively in a team environment and in the office located in Sanad, Capital, BH .

• Respond to customer inquiries via phone, email, and chat.
• Provide timely and accurate solutions to customer issues.
• Troubleshoot and resolve technical and non-technical problems.
• Maintain customer records and update CRM system.
• Escalate complex issues to relevant teams.
• Follow up with customers to ensure satisfaction.
• Identify trends in customer inquiries and provide feedback to management.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.
• Maintain a high level of customer service.

• High school diploma or equivalent required.
• 1-3 years of experience in customer service or helpdesk support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency with CRM software and helpdesk tools.
• Ability to multitask and manage time effectively.
• Patient, empathetic, and customer-oriented attitude.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide information about products and services.
• Maintain accurate and detailed customer records in the CRM system.
• Escalate unresolved issues to the appropriate teams or supervisors.
• Identify and suggest improvements to customer service processes.
• Build and maintain strong customer relationships.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and report it to the management.
• Achieve customer satisfaction and retention targets.

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven experience in customer support or a similar role.
• Excellent communication and active listening skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to remain calm and professional in stressful situations.
• Customer-oriented attitude and dedication to customer satisfaction.
• Ability to work effectively within a team.

• Respond promptly and professionally to customer inquiries via various communication channels.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify and report trends in customer issues to management.
• Process orders, forms, applications, and requests.
• Assist with customer feedback and surveys.
• Develop and maintain a thorough understanding of our client's offerings.
• Contribute to team efforts by accomplishing related results as needed.
• Adhere to company service standards and provide exceptional customer experiences.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer-oriented and able to handle difficult customers with grace.
• Proficiency in English and any other relevant languages is a plus.
• Basic understanding of IT support principles is advantageous.
• A friendly and professional attitude is essential.

• Responding promptly and professionally to customer inquiries across multiple channels (phone, email, chat).
• Providing accurate information about products, services, and policies.
• Troubleshooting and resolving customer issues and complaints in a timely and effective manner.
• Escalating complex issues to appropriate departments when necessary.
• Documenting all customer interactions and resolutions in the CRM system.
• Identifying trends in customer feedback and reporting them to management.
• Maintaining a high level of customer satisfaction and building customer loyalty.
• Assisting with order processing, returns, and exchanges.
• Continuously improving knowledge of products and services to better assist customers.
• Adhering to company standards and service level agreements.
• Participating in training sessions to enhance product knowledge and support skills.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service, call center, or helpdesk roles.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Previous experience with CRM software is beneficial.
• A positive attitude and a genuine desire to help others.