1256 Customer Service jobs in Al Juffair

Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
• Provide administrative and clerical services
• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
• Ensure that information and referral services provided are entered and counted in FFSMIS
• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED
• Experience working with computers and office automation software
• Knowledge of basic customer service skills
• Ability to handle multiple tasks and determine priority of tasks
• Strong verbal and written skills
• Possess a general knowledge base of community and military resources
• Ability to follow directions carefully and understand complex protocols
• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.
• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Lead and manage a remote team of technical support specialists.
• Oversee daily customer support operations, ensuring efficient ticket resolution.
• Develop and implement best practices for customer service and technical support.
• Train, coach, and mentor support team members to enhance their skills.
• Serve as an escalation point for complex customer technical issues.
• Analyze support metrics and trends to identify areas for improvement.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Collaborate with cross-functional teams to address product issues and customer feedback.
• Ensure a high level of customer satisfaction through timely and effective support.
• Foster a positive and productive team environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience managing and motivating remote teams.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to analyze data and develop actionable insights.
• Strong problem-solving and critical thinking abilities.
• Self-motivated and able to work independently in a remote setting.

• Conduct in-depth virtual skin consultations and analyses.
• Develop customized skincare regimens and treatment plans tailored to individual client needs.
• Provide expert advice on non-invasive aesthetic procedures and product recommendations.
• Maintain detailed client records and track progress through secure digital platforms.
• Stay abreast of the latest advancements in aesthetic dermatology, skincare ingredients, and treatment modalities.
• Collaborate with a remote team of specialists to share insights and best practices.
• Utilize tele-health and CRM software effectively to manage client interactions and appointments.
• Achieve and maintain client satisfaction and retention goals through exceptional service.
• Assist in the development of educational content for online platforms, such as webinars and articles.

• Aesthetician license/certification from a recognized institution.
• Minimum of 5 years of experience as a Medical Aesthetician, with a strong portfolio demonstrating expertise in medical-grade skincare and treatments.
• Proven experience in client consultations and building long-term relationships.
• Excellent communication, interpersonal, and active listening skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in using virtual consultation tools, CRM systems, and standard office software.
• Deep understanding of skin physiology, common dermatological conditions, and various treatment options (e.g., chemical peels, microdermabrasion, laser treatments – theoretical knowledge for remote consultation).
• A passion for beauty, wellness, and helping clients achieve their skin health goals.
• Self-motivated and able to manage time effectively in a remote work environment.
• Experience in digital marketing or social media within the beauty industry is a plus.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide in-depth technical support and troubleshooting assistance for product-related queries.
• Act as a point of escalation for complex customer complaints and issues.
• Document all customer interactions, resolutions, and feedback accurately in the CRM system.
• Identify trends in customer issues and collaborate with relevant teams to implement solutions.
• Contribute to the development and maintenance of the customer support knowledge base.
• Mentor and train new and junior customer support representatives.
• Proactively identify opportunities to enhance the customer experience.
• Ensure adherence to company policies and customer service standards.
• Gather customer feedback and provide insights to improve products and services.
• Maintain a high level of customer satisfaction and loyalty.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 3 years of experience in a customer service or technical support role, preferably in a senior capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and troubleshooting abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to work effectively under pressure and manage multiple priorities.
• Patience, empathy, and a customer-centric mindset.
• Proficiency in relevant software applications and a quick learner of new technologies.
• Experience in training or mentoring team members is advantageous.

• Handling inbound customer inquiries and requests with professionalism and efficiency.
• Diagnosing and resolving technical issues, product inquiries, and service-related problems.
• Escalating complex or unresolved issues to appropriate departments or senior management.
• Providing guidance and training to junior support staff on best practices and product knowledge.
• Documenting all customer interactions, issues, and resolutions accurately in the CRM system.
• Developing and maintaining a deep understanding of our products/services to offer informed solutions.
• Contributing to the creation and updating of support documentation, FAQs, and knowledge base articles.
• Identifying recurring customer issues and providing feedback to product development and operations teams for improvement.
• Participating in team meetings, sharing insights, and collaborating on process enhancements.
• Acting as a customer advocate, ensuring their needs and concerns are addressed effectively.
• Assisting in the onboarding and training of new support team members.

• Respond promptly and professionally to customer inquiries across multiple channels.
• Diagnose and resolve technical and non-technical issues, escalating when necessary to appropriate internal teams.
• Provide comprehensive product support and guidance, ensuring customer satisfaction.
• Maintain accurate and detailed records of customer interactions and resolutions in our CRM system.
• Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
• Develop and update knowledge base articles and support documentation to empower customers and internal teams.
• Collaborate with cross-functional teams to address customer needs and improve overall customer experience.
• Train and mentor junior support staff as needed.
• Contribute to a positive and collaborative remote work environment.

• Proven experience (3+ years) in a customer service or helpdesk role.
• Excellent verbal and written communication skills, with a clear and concise tone.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced, remote setting.
• Customer-centric mindset with a passion for delivering outstanding service.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Experience in a remote-first work environment is a plus.
• Familiarity with (specific industry, e.g., SaaS, E-commerce) is advantageous.

• Lead, train, and motivate a team of customer support representatives to deliver outstanding service.
• Monitor team performance, set individual and team goals, and conduct regular performance reviews.
• Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
• Develop and implement customer support policies and procedures to enhance efficiency and customer satisfaction.
• Analyze customer feedback and support metrics to identify trends and areas for improvement.
• Collaborate with product development and sales teams to address customer needs and provide feedback.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Create and maintain support documentation, knowledge base articles, and FAQs.
• Foster a positive and collaborative team environment that encourages problem-solving and continuous learning.
• Manage the scheduling and allocation of team resources to ensure adequate coverage.
• Stay up-to-date with product updates and industry best practices in customer service.

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent understanding of customer service principles and best practices.
• Strong leadership, coaching, and motivational skills.
• Exceptional problem-solving and conflict resolution abilities.
• Proficiency in customer relationship management (CRM) software and ticketing systems.
• Excellent written and verbal communication skills.
• Ability to analyze data and generate reports on team performance.
• Strong organizational and time management skills.
• Experience in the technology sector is a plus.
• A commitment to delivering exceptional customer experiences.
• Bachelor's degree or equivalent experience.

• Handle high-volume inbound and outbound customer communications across various channels including phone, email, and chat.
• Investigate, diagnose, and resolve technical and non-technical customer issues efficiently and effectively.
• Escalate complex or unresolved issues to the appropriate internal teams, following up to ensure resolution.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of our client's products and services to provide informed support.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Contribute to the creation and updating of support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product and development teams for service enhancements.
• Proactively engage with customers to gather feedback and identify opportunities for service improvement.
• Ensure adherence to company policies and service level agreements (SLAs).

• Minimum of 3 years of experience in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
• Proven ability to troubleshoot and resolve complex customer problems.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong technical aptitude and ability to quickly learn new systems and products.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Experience in a remote or hybrid work environment is advantageous.