34 Customer Service jobs in Muharraq
Customer Service & Support Specialist
112 Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Support Specialist to join their team. This hybrid role provides a flexible work environment, balancing remote duties with essential in-office collaboration and customer interaction. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service across various communication channels. The ideal candidate will possess strong communication skills, a patient demeanor, and a genuine passion for helping customers. You will work to ensure customer satisfaction, maintain high service standards, and contribute to a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex problems to appropriate departments for resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and suggest appropriate solutions or services.
- Proactively identify trends in customer inquiries and feedback to suggest service improvements.
- Maintain a high level of product knowledge and understanding of company procedures.
- Contribute to team goals and objectives.
- Provide feedback to management on customer satisfaction and areas for improvement.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Ability to multitask and manage time effectively in a dynamic environment.
- A patient and empathetic approach to customer interactions.
- Ability to work collaboratively in a hybrid team setting.
- Basic computer proficiency.
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0
Customer Service & Helpdesk Team Lead (Remote)
465 Muharraq, Muharraq
BHD55000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is actively seeking an experienced and motivated Customer Service & Helpdesk Team Lead to manage their support operations in a fully remote capacity. This leadership role is crucial for ensuring outstanding customer support and efficient issue resolution. You will lead a team of customer service representatives and helpdesk technicians, providing guidance, training, and performance management to ensure high service levels. Key responsibilities include overseeing daily support operations, managing ticket queues, prioritizing and escalating complex issues, and developing and implementing improved support processes and protocols. You will also be responsible for monitoring team performance, generating reports on key customer service metrics, and identifying trends to drive service improvements. The ideal candidate will have a proven track record in customer service and/or IT helpdesk environments, with at least 4 years of experience, including 2 years in a supervisory or team lead role. Excellent communication, problem-solving, and conflict resolution skills are essential. Strong knowledge of customer support software and ticketing systems (e.g., Zendesk, ServiceNow) is required. Proficiency in remote collaboration tools and a strong understanding of IT best practices are also necessary. This is a remote-first position, offering the flexibility to work from anywhere, with a focus on asynchronous communication and effective digital collaboration. A Bachelor's degree in a related field is preferred, but equivalent work experience will be considered. You should possess strong leadership qualities, the ability to motivate and inspire a team, and a commitment to delivering exceptional customer experiences. The successful candidate will be adept at handling challenging customer interactions and driving continuous improvement within the support function. This is an excellent opportunity for a seasoned customer service professional to take on a leadership role within a growing organization. Our client values individuals who are proactive, detail-oriented, and dedicated to exceeding customer expectations.
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1
Senior Remote Customer Service & Technical Support Specialist
30301 Muharraq, Muharraq
BHD55000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is looking for a dedicated and technically proficient Senior Customer Service & Technical Support Specialist to join their fully remote team. This role is crucial in providing exceptional support to our client's diverse customer base, addressing inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will be the primary point of contact for customers experiencing technical difficulties with our client's products or services, offering timely and effective solutions.
Responsibilities include managing incoming support requests via phone, email, and chat, diagnosing complex technical problems, and guiding customers through step-by-step solutions. You will maintain detailed records of customer interactions, issues, and resolutions within the CRM system. This role requires a strong understanding of the client's product suite and the ability to explain technical concepts clearly and concisely to users of varying technical expertise. You will also contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and support documentation. Collaboration with the product development and engineering teams is important to relay customer feedback and identify areas for product improvement. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. You should be patient, empathetic, and committed to providing outstanding customer experiences. Proficiency in using helpdesk software and remote support tools is essential.
Qualifications: Bachelor's degree in a relevant field or equivalent practical experience. Minimum of 4 years of experience in customer service and technical support, with at least 2 years in a senior or lead capacity. Proven ability to troubleshoot and resolve technical issues across various platforms. Excellent communication, interpersonal, and customer de-escalation skills. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Ability to work independently, manage time effectively, and meet performance metrics in a remote environment. Strong technical aptitude and a willingness to learn new technologies quickly. If you are a customer-focused individual with a passion for technology and problem-solving, and you thrive in a remote work setting, we encourage you to apply for this role supporting customers potentially from **Muharraq, Muharraq, BH**.
Responsibilities include managing incoming support requests via phone, email, and chat, diagnosing complex technical problems, and guiding customers through step-by-step solutions. You will maintain detailed records of customer interactions, issues, and resolutions within the CRM system. This role requires a strong understanding of the client's product suite and the ability to explain technical concepts clearly and concisely to users of varying technical expertise. You will also contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and support documentation. Collaboration with the product development and engineering teams is important to relay customer feedback and identify areas for product improvement. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. You should be patient, empathetic, and committed to providing outstanding customer experiences. Proficiency in using helpdesk software and remote support tools is essential.
Qualifications: Bachelor's degree in a relevant field or equivalent practical experience. Minimum of 4 years of experience in customer service and technical support, with at least 2 years in a senior or lead capacity. Proven ability to troubleshoot and resolve technical issues across various platforms. Excellent communication, interpersonal, and customer de-escalation skills. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Ability to work independently, manage time effectively, and meet performance metrics in a remote environment. Strong technical aptitude and a willingness to learn new technologies quickly. If you are a customer-focused individual with a passion for technology and problem-solving, and you thrive in a remote work setting, we encourage you to apply for this role supporting customers potentially from **Muharraq, Muharraq, BH**.
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2
Customer Support Engineer
Muharraq, Muharraq
Yokogawa
Posted 26 days ago
Job Viewed
Job Description
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Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
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3
Customer Support Lead
00301 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Customer Support Lead to manage their support operations in **Busaiteen, Muharraq, BH**. This role is vital in ensuring exceptional customer service and leading a team of support professionals to achieve high levels of customer satisfaction. You will be responsible for overseeing daily support activities, developing and implementing customer service strategies, and training and mentoring the support team. Key responsibilities include handling escalated customer issues, analyzing support metrics to identify areas for improvement, and collaborating with other departments to resolve customer concerns. The ideal candidate will possess strong leadership and problem-solving abilities, with a deep understanding of customer service best practices. You will be expected to create and maintain support documentation, FAQs, and knowledge base articles to empower both the team and customers. A proactive approach to identifying potential customer issues and implementing preventative measures will be highly valued. This role requires excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders. You will also be involved in performance evaluations for your team and contribute to the overall HR processes related to customer service staff. A Bachelor's degree in a relevant field and at least 4 years of experience in customer service, with a minimum of 2 years in a supervisory or lead role, are required. Familiarity with CRM systems and customer support software is essential. If you are passionate about delivering outstanding customer experiences and leading a high-performing team, we encourage you to apply.
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4
Customer Support Specialist
4021 Busaiteen, Muharraq
BHD30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their service team. This role offers a hybrid work model, providing a mix of remote work and in-office presence. The Customer Support Specialist will be the primary point of contact for customers, responsible for addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction across various communication channels, including phone, email, and live chat. Key responsibilities include actively listening to customer concerns, providing accurate and timely information, troubleshooting technical problems, and escalating complex issues to appropriate departments when necessary. You will maintain detailed records of customer interactions and transactions within the company's CRM system. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and a knack for de-escalating challenging situations are essential. A good understanding of the company's products or services is beneficial, and thorough training will be provided. Proficiency in using customer support software and tools is preferred. This role requires a proactive individual who is committed to delivering outstanding customer service and contributing positively to the team environment. The ability to manage time effectively and multitask is also important. This position is located in **Busaiteen, Muharraq, BH**, with a hybrid work schedule.
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5
Customer Support Lead
BH1-4455 Busaiteen, Muharraq
BHD50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a fast-paced technology company, is seeking a motivated and experienced Customer Support Lead to join their fully remote support team. This role is instrumental in ensuring exceptional customer service delivery and leading a team of support specialists to resolve customer inquiries and issues efficiently and effectively. You will be responsible for setting high standards for customer interaction, troubleshooting complex technical problems, and escalating issues when necessary. This position requires strong leadership qualities, excellent communication skills, and a deep understanding of customer support best practices.
Key responsibilities include managing daily support operations, monitoring team performance metrics, and providing coaching and training to support staff. You will analyze customer feedback and support trends to identify areas for improvement in products and services. Developing and refining support processes, troubleshooting guides, and knowledge base articles will be crucial. The ideal candidate will have a proven track record in customer support, with at least 2 years of experience in a lead or supervisory role. Experience with CRM systems and ticketing platforms is essential. You must possess exceptional problem-solving skills, the ability to remain calm and professional under pressure, and a passion for helping customers. Strong empathy and interpersonal skills are vital for building rapport and trust with clients. This role demands excellent organizational and time-management skills to effectively manage a remote team and ensure timely resolution of all customer concerns. You will act as a key point of contact for escalated customer issues, requiring a comprehensive understanding of the company's offerings. This is a fantastic opportunity for a dedicated support professional to take on a leadership role in a fully remote capacity, contributing to outstanding customer satisfaction for operations related to Busaiteen, Muharraq, BH .
Key responsibilities include managing daily support operations, monitoring team performance metrics, and providing coaching and training to support staff. You will analyze customer feedback and support trends to identify areas for improvement in products and services. Developing and refining support processes, troubleshooting guides, and knowledge base articles will be crucial. The ideal candidate will have a proven track record in customer support, with at least 2 years of experience in a lead or supervisory role. Experience with CRM systems and ticketing platforms is essential. You must possess exceptional problem-solving skills, the ability to remain calm and professional under pressure, and a passion for helping customers. Strong empathy and interpersonal skills are vital for building rapport and trust with clients. This role demands excellent organizational and time-management skills to effectively manage a remote team and ensure timely resolution of all customer concerns. You will act as a key point of contact for escalated customer issues, requiring a comprehensive understanding of the company's offerings. This is a fantastic opportunity for a dedicated support professional to take on a leadership role in a fully remote capacity, contributing to outstanding customer satisfaction for operations related to Busaiteen, Muharraq, BH .
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6
Senior Customer Support Lead
15987 Muharraq, Muharraq
BHD60000 Annually
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Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Lead to manage and elevate our customer service operations. This role will involve a hybrid work arrangement, combining remote flexibility with essential in-office collaboration. You will be responsible for leading a team of customer service professionals, ensuring the delivery of exceptional support across all channels. The ideal candidate will have a strong understanding of customer service best practices, excellent leadership skills, and a passion for creating positive customer experiences. This position requires a proactive approach to problem-solving, a keen eye for detail, and the ability to motivate and develop a high-performing support team.
Key Responsibilities:
Qualifications:
This role offers a competitive salary, benefits, and the opportunity to shape the customer experience at **Muharraq, Muharraq, BH**. Join us and make a significant impact on our customer relationships.
Key Responsibilities:
- Lead, mentor, and coach the customer support team, fostering a positive and productive work environment.
- Oversee daily operations of the customer support department, ensuring efficient and effective resolution of customer inquiries.
- Develop and implement customer service policies, procedures, and standards.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement.
- Handle escalated customer issues, providing timely and satisfactory resolutions.
- Train new team members on products, services, and customer service best practices.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer feedback and improve the overall customer journey.
- Analyze customer feedback and trends to identify areas for service enhancement.
- Ensure adherence to quality standards and company protocols.
- Contribute to strategic planning for the customer support function.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or a related field, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and motivating a team.
- Excellent problem-solving, communication, and interpersonal skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Proficiency in data analysis and reporting.
- A customer-centric mindset with a passion for delivering exceptional service.
- Ability to handle high-pressure situations calmly and effectively.
This role offers a competitive salary, benefits, and the opportunity to shape the customer experience at **Muharraq, Muharraq, BH**. Join us and make a significant impact on our customer relationships.
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7
Remote Customer Support Lead
24005 Muharraq, Muharraq
BHD4500 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Remote Customer Support Lead to manage and mentor a team of customer service representatives. This role is entirely remote, requiring exceptional leadership and communication skills to oversee a distributed team. You will be responsible for setting customer service standards, developing training programs, and ensuring that all customer inquiries and issues are resolved efficiently and effectively. Your duties will include monitoring team performance, conducting quality assurance checks, and implementing strategies to enhance customer satisfaction and loyalty. You will also handle escalated customer complaints, provide guidance to your team on complex issues, and analyze customer feedback to identify trends and areas for improvement. A deep understanding of customer service best practices, CRM software, and various communication channels (phone, email, chat) is essential. The ideal candidate will have a proven track record in customer service management, excellent problem-solving abilities, and the capacity to motivate and inspire a remote team. You should be proficient in managing performance metrics and reporting on key customer service indicators. This role offers the flexibility to work from home while playing a crucial part in delivering outstanding support to our client's customers. You will foster a collaborative and supportive environment for your team, regardless of their physical locations. This is an exciting opportunity to shape the customer experience strategy and drive service excellence from a distance.
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8
Senior Customer Support Specialist
BH21 Busaiteen, Muharraq
BHD2500 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Customer Support Specialist to join their dynamic team in Busaiteen, Muharraq, BH . This role is pivotal in ensuring exceptional customer experiences and maintaining high satisfaction levels. The ideal candidate will possess a deep understanding of customer service best practices and a passion for problem-solving. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating unresolved problems to appropriate departments. This position requires excellent communication and interpersonal skills, with the ability to empathize with customers and provide clear, concise solutions. You will also be involved in training and mentoring junior support staff, contributing to the overall improvement of the support team's performance. Key responsibilities include: managing incoming support tickets via various channels (phone, email, chat), documenting all customer interactions accurately in our CRM system, identifying recurring customer issues and providing feedback to product and development teams for service enhancements, and contributing to the creation and maintenance of a comprehensive knowledge base. We are looking for individuals who are proactive, adaptable, and can thrive in a fast-paced environment. A strong attention to detail and the ability to work independently or as part of a team are essential. The successful candidate will demonstrate a commitment to continuous learning and professional development, staying updated on industry trends and product updates. This is a fantastic opportunity to grow your career in customer service within a supportive and innovative organization. A minimum of 3-5 years of experience in a customer-facing role, preferably in a technical support capacity, is required. Proficiency in using helpdesk software and CRM systems is a must. Excellent problem-solving and analytical skills are also highly valued. Join us and make a tangible difference in our customer's journey.
Qualifications:
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- Proven track record of delivering outstanding customer service.
- Strong technical aptitude and ability to learn new software quickly.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with (Specific CRM/Helpdesk Software - e.g., Zendesk, Salesforce Service Cloud) is a plus.
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