218 Customer Service jobs in Muharraq
Customer Service Representative
3045 Halat Seltah, Muharraq
BHD25000 Annually
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Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their expanding team. This role can be performed remotely, offering flexibility and convenience. The primary responsibility is to provide exceptional support to customers, address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator, patient, empathetic, and possesses strong problem-solving skills. This is an excellent opportunity for individuals passionate about helping others and contributing to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to management to help improve services.
- Build and maintain strong customer relationships by providing consistent, high-quality service.
- Follow communication scripts when handling specific topics and adapt as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Proactively seek solutions to customer needs and offer appropriate recommendations.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM systems and helpdesk software.
- Excellent time management and organizational skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and services.
- A positive attitude and a genuine desire to help customers.
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0
Customer Service Representative
003 Muharraq, Muharraq
BHD35000 Annually
WhatJobs
Posted 19 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Muharraq, Muharraq, BH . This hybrid role combines the convenience of remote work with essential in-office presence for team collaboration and training. The Customer Service Representative will be the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. Responsibilities include responding to customer requests via phone, email, and chat in a timely and professional manner. You will be expected to effectively troubleshoot customer problems, provide accurate information about products and services, and escalate complex issues to the appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions is a crucial aspect of this role. The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach. A strong ability to de-escalate tense situations and find mutually agreeable solutions is paramount. You will also contribute to improving customer service processes by identifying trends and providing feedback to management. Training will be provided on company products, services, and systems. This is an excellent opportunity for individuals passionate about helping others and contributing to a positive customer experience in Muharraq, Muharraq, BH .
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1
Customer Service Representative - Technical Support
711 Muharraq, Muharraq
BHD500 Monthly
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Posted 1 day ago
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Job Description
Our client is looking for enthusiastic and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support. This role, based in Muharraq, Muharraq, BH , will involve providing first-line support to customers experiencing technical difficulties with our client's products or services. You will be responsible for troubleshooting issues, guiding customers through solutions, and escalating complex problems to higher levels of support when necessary. A passion for technology and a commitment to delivering exceptional customer experiences are essential.
The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner. You should be patient, empathetic, and adept at de-escalating challenging situations. This hybrid role requires you to be available for both in-office and remote work, offering a balance between collaboration and flexibility. You will utilize our client's support software to log customer interactions, track issue resolution, and contribute to building a comprehensive knowledge base. Training on our specific products and support systems will be provided, but a foundational understanding of common technical issues is beneficial.
Key Responsibilities:
Qualifications:
The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner. You should be patient, empathetic, and adept at de-escalating challenging situations. This hybrid role requires you to be available for both in-office and remote work, offering a balance between collaboration and flexibility. You will utilize our client's support software to log customer interactions, track issue resolution, and contribute to building a comprehensive knowledge base. Training on our specific products and support systems will be provided, but a foundational understanding of common technical issues is beneficial.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot hardware and software problems, providing clear step-by-step guidance.
- Diagnose and resolve common technical issues efficiently.
- Escalate unresolved issues to specialized technical support teams with detailed documentation.
- Guide customers through product features and functionalities.
- Maintain accurate records of customer interactions and issue resolution in the CRM system.
- Contribute to the development and updating of support documentation and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Adhere to company policies and customer service standards.
- Achieve and maintain target metrics for customer satisfaction and resolution times.
Qualifications:
- High school diploma or equivalent; relevant technical certifications are a plus.
- Previous experience in customer service or technical support is highly desirable.
- Familiarity with common operating systems (Windows, macOS) and software applications.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Willingness to learn new technologies and products.
- Ability to work effectively in a hybrid work model.
- Customer-centric mindset with a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Products
BH11 Muharraq, Muharraq
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking dedicated and technically adept Customer Service Representatives to provide exceptional support for their range of innovative products. This hybrid role offers a balance of in-office collaboration and remote flexibility. You will be the primary point of contact for customers, addressing inquiries, troubleshooting technical issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a patient and empathetic demeanor, and a solid understanding of technology. Previous experience in customer service or technical support is highly advantageous. You must be proficient in using CRM software and possess the ability to quickly learn and articulate product features and solutions.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to product functionality and usage.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex technical problems to the appropriate support teams.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and benefits.
- Contribute to the knowledge base by creating and updating FAQs and troubleshooting guides.
- Identify opportunities to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to address customer feedback.
- Meet or exceed key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Remote Hospitality Customer Service Representative
2005 Muharraq, Muharraq
BHD32000 Annually
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Posted 6 days ago
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Job Description
Our client, a renowned leader in the hospitality industry, is seeking dedicated and customer-focused Remote Hospitality Customer Service Representatives to join their expanding virtual team. This role is essential for providing exceptional support to guests, addressing inquiries, resolving issues, and ensuring a positive experience with our client's services. As a remote position, you will have the flexibility to work from home while being an integral part of a global brand. The ideal candidate possesses excellent communication skills, a passion for service, and the ability to thrive in a fast-paced digital environment.
Responsibilities:
Qualifications:
This is a fantastic opportunity for individuals passionate about hospitality and customer service to build a rewarding career from the comfort of their own home. If you are a motivated and service-oriented professional, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about services, amenities, booking procedures, and policies.
- Assist guests with reservations, modifications, and cancellations.
- Resolve customer complaints and issues with empathy and efficiency, escalating when necessary.
- Maintain accurate records of customer interactions and transactions.
- Offer personalized recommendations and assistance to enhance the guest experience.
- Adhere to company service standards and quality guidelines.
- Stay updated on product knowledge and service offerings.
- Collaborate with internal teams to ensure seamless guest experiences.
- Process payments and handle billing inquiries.
- Identify opportunities to upsell services or provide added value to guests.
- Contribute to a positive and supportive remote team environment.
Qualifications:
- Previous experience in customer service, preferably within the hospitality or travel industry.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and standard office applications.
- Ability to multitask and manage multiple communication channels simultaneously.
- A high degree of empathy and patience.
- Self-motivated and able to work independently with minimal supervision.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- A genuine passion for delivering outstanding guest experiences.
This is a fantastic opportunity for individuals passionate about hospitality and customer service to build a rewarding career from the comfort of their own home. If you are a motivated and service-oriented professional, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Representative - Remote
205 Muharraq, Muharraq
BHD55000 Annually
WhatJobs
Posted 19 days ago
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Job Description
Our client is seeking an experienced and empathetic Senior Customer Service Representative to join their fully remote support team. This role is dedicated to providing exceptional assistance and ensuring customer satisfaction through various communication channels. You will handle complex customer inquiries, resolve escalated issues, and provide guidance and support to customers regarding products and services. Responsibilities include managing inbound calls, emails, and chat inquiries with professionalism and efficiency, troubleshooting technical issues, processing requests, and documenting all customer interactions accurately in the CRM system. The ideal candidate will have a proven track record in customer service, with strong problem-solving skills and the ability to de-escalate challenging situations effectively. Excellent communication, active listening, and interpersonal skills are essential. Proficiency in using customer service software and a good understanding of CRM systems are required. This is a remote position, demanding self-discipline, excellent time management, and the ability to work autonomously while collaborating with a virtual team. You should be able to adapt to a fast-paced environment and maintain a positive attitude. A passion for helping customers and a commitment to exceeding expectations are crucial. We are looking for individuals who can serve as a point of escalation and mentor junior team members. This role offers the chance to contribute significantly to customer loyalty and retention from the convenience of your home office. Join a supportive team that values excellent service and professional growth in a remote-first setting.
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5
Senior Customer Service Representative - Tech Support
222 Muharraq, Muharraq
BHD45000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client is seeking a highly motivated and technically adept Senior Customer Service Representative to join their Helpdesk team. This role is based in our office in **Muharraq, Muharraq, BH**, and focuses on providing exceptional technical support to our diverse customer base. The ideal candidate will possess a strong understanding of consumer electronics and software applications, with a passion for resolving customer issues efficiently and effectively. You will be the primary point of contact for customers experiencing technical difficulties, guiding them through troubleshooting steps, diagnosing problems, and providing clear, concise solutions. Key responsibilities include managing incoming support requests via phone, email, and chat; documenting customer interactions and resolutions accurately in our CRM system; and escalating complex issues to senior technical teams when necessary. You will also contribute to the development of knowledge base articles and support documentation to empower customers and colleagues. The successful candidate must have excellent communication and interpersonal skills, with the ability to empathize with customers and explain technical concepts in a user-friendly manner. Strong problem-solving skills, a patient demeanor, and the ability to remain calm under pressure are essential. Experience in a call center or technical support environment is required. A proactive approach to identifying recurring issues and suggesting process improvements will be highly valued. This is an excellent opportunity for a customer-focused individual to grow their career within a reputable organization and contribute to ensuring customer satisfaction.
Qualifications:
Qualifications:
- High school diploma or equivalent. Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service, with at least 1 year in a technical support or helpdesk role.
- Proven ability to troubleshoot common hardware and software issues.
- Familiarity with operating systems (Windows, macOS, iOS, Android) and common applications.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team-oriented environment.
- A positive attitude and a commitment to providing excellent customer service.
- Experience with specific software or hardware relevant to our client's products is highly desirable.
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6
Customer Service Representative - Tier 2 Support
20151 Al Hidd, Muharraq
BHD40000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their team as a Tier 2 Support specialist in Sanad, Capital, BH . In this crucial role, you will be the primary point of contact for customers experiencing complex issues that require advanced troubleshooting and problem-solving skills. You will handle escalated inquiries via phone, email, and chat, providing timely and effective solutions to ensure customer satisfaction. This position demands a deep understanding of our products and services, coupled with excellent communication and active listening abilities. You will be responsible for diagnosing technical problems, guiding customers through resolution steps, and escalating unresolved issues to appropriate internal departments. Maintaining accurate records of customer interactions and resolutions within our CRM system is essential. The ideal candidate will possess a patient demeanor, a strong commitment to customer advocacy, and the ability to remain calm and professional under pressure. You should be adept at translating technical jargon into understandable language for non-technical users. Continuous learning and staying updated on product updates and service changes will be vital for success. This role offers the opportunity to make a significant impact on customer loyalty and retention.Key Responsibilities:
- Respond to escalated customer inquiries and issues via phone, email, and chat channels.
- Diagnose and resolve complex technical and service-related problems.
- Provide clear, concise, and accurate information and solutions to customers.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to higher-level support or relevant departments with detailed notes.
- Maintain comprehensive and accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product development and support teams.
- Ensure customer satisfaction by delivering exceptional service and follow-up.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training to stay updated on product knowledge and support techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a Tier 2 or technical support role.
- Proven ability to troubleshoot and resolve complex customer issues.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational and time management skills.
- Adept at explaining technical concepts to non-technical users.
- Experience in (Specific Industry related to the fictional client) is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Manager
MH1 Busaiteen, Muharraq
BHD60000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their support team. This role is based at our office in Busaiteen, Muharraq, BH and requires on-site presence to effectively manage and mentor the team. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
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8
Customer Service Lead
26155 Muharraq, Muharraq
BHD40000 Annually
WhatJobs
Posted 19 days ago
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Job Description
Our client is seeking a proactive and empathetic Customer Service Lead to join their growing team in Muharraq, Muharraq, BH . This role is critical in ensuring outstanding customer support and guiding a team of dedicated service representatives. The Customer Service Lead will be responsible for managing daily customer service operations, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty. You will coach and mentor customer service representatives, monitor their performance, and provide ongoing training to ensure high service standards are met. Key responsibilities include handling escalated customer inquiries, analyzing customer feedback to identify areas for improvement, and collaborating with other departments to address systemic issues. The ideal candidate will possess exceptional communication and problem-solving skills, a deep understanding of customer service principles, and a proven ability to lead and motivate a team. Experience in a customer-facing role and prior supervisory experience are highly desirable. Familiarity with customer relationship management (CRM) software and call center operations is essential. This hybrid position allows for a blend of in-office collaboration in Muharraq, Muharraq, BH , and remote work flexibility, providing an opportunity to contribute effectively while enjoying a balanced work schedule. If you are passionate about delivering exceptional customer experiences and empowering a service team, we encourage you to apply.
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