191 Customer Service jobs in Muharraq
Senior Customer Service Representative
9003 Busaiteen, Muharraq
BHD1500 month
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Our client, a leading e-commerce platform, is seeking an experienced and customer-centric Senior Customer Service Representative to join their team in **Busaiteen, Muharraq, BH**. This role is pivotal in delivering exceptional support to a diverse customer base, ensuring satisfaction and fostering brand loyalty. The ideal candidate will possess outstanding communication skills, problem-solving abilities, and a genuine desire to assist customers.
Responsibilities:
Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution whenever possible.
- Educate customers on product features, services, and company policies, ensuring they have a positive experience.
- Process orders, returns, and exchanges accurately and in accordance with company procedures.
- Identify and escalate complex issues to appropriate departments or management for resolution.
- Gather customer feedback and report trends to management to help improve products and services.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Assist in training new customer service representatives, sharing best practices and providing guidance.
- Proactively identify opportunities to enhance the customer experience and contribute to service improvement initiatives.
- Stay up-to-date with product knowledge and company updates to provide informed support.
- Contribute to team goals and objectives by meeting or exceeding performance metrics.
- Build strong customer relationships through professional and personalized interactions.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Minimum of 3 years of experience in a customer service or call center environment.
- Proven track record of delivering exceptional customer service.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-focused attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Adaptability and willingness to learn new products and processes.
- Team player with a positive attitude and strong work ethic.
- Previous experience in e-commerce or retail customer service is a plus.
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0
Senior Customer Service Representative - Technical Support
1010 Busaiteen, Muharraq
BHD35000 Annually
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Our client is seeking an experienced and empathetic Senior Customer Service Representative to join their bustling technical support team in A'ali, Northern, BH . This role is critical for providing exceptional support and troubleshooting assistance to customers, resolving inquiries efficiently and effectively, and ensuring a high level of customer satisfaction. The Senior Representative will handle complex customer issues, provide guidance on product usage, and escalate unresolved problems to appropriate departments. Key responsibilities include answering customer calls and emails, diagnosing technical problems, guiding customers through step-by-step solutions, and maintaining accurate records of customer interactions and resolutions in the CRM system. You will also be responsible for training and mentoring new customer service representatives, contributing to the development of support documentation, and identifying trends in customer issues to suggest product or service improvements. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a patient, customer-centric approach. A minimum of 3-5 years of experience in a customer service or technical support role is required, with at least 1-2 years in a senior or lead capacity. Proven ability to handle difficult customers and complex technical issues is essential. Proficiency with CRM software and helpdesk ticketing systems is necessary. A high school diploma is required; a Bachelor's degree in a related field is a plus. Strong knowledge of the company's products and services is a significant advantage. You should be able to work independently and as part of a team, with a commitment to continuous learning and improvement. Join our supportive team and make a difference in our customers' experience.
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Senior Customer Service Representative - Technical Support (Remote)
1006 Busaiteen, Muharraq
BHD60000 Annually
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Our client, a prominent software solutions provider, is seeking a dedicated and experienced Senior Customer Service Representative with a strong background in Technical Support for a fully remote position. This role is vital in providing exceptional assistance to our valued customers, resolving technical inquiries, and ensuring a positive user experience. You will be a primary point of contact for customers facing technical challenges with our software products, offering timely and effective solutions. The ideal candidate will possess excellent communication skills, a patient demeanor, and a deep understanding of troubleshooting common software issues. Experience with CRM systems and ticketing platforms is essential. You will also contribute to knowledge base articles and assist in training junior support staff. Responsibilities include:
Qualifications:
- Providing first-level technical support to customers via phone, email, and chat.
- Troubleshooting and resolving software-related issues efficiently.
- Guiding customers through product features and functionalities.
- Documenting customer interactions and resolutions in the CRM system.
- Escalating complex issues to higher support tiers or development teams.
- Creating and maintaining technical documentation and FAQs.
- Identifying trends in customer issues and providing feedback to product teams.
- Contributing to a positive and supportive team environment.
- Assisting in the onboarding and training of new customer service representatives.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 3+ years of experience in customer service or technical support roles.
- Proven ability to troubleshoot software and hardware issues.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to work independently and manage time effectively in a remote setting.
- Patience and empathy when interacting with customers.
- Basic understanding of (Specific Software Category, e.g., SaaS, CRM, ERP) is a plus.
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2
Customer Service Team Lead
45501 Muharraq, Muharraq
BHD55000 Annually
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Our client is looking for an experienced and motivated Customer Service Team Lead to join our globally distributed, remote team. In this fully remote role, you will lead and mentor a team of customer service representatives, ensuring the delivery of exceptional support to our clients. Your responsibilities will include setting performance goals, monitoring team productivity, handling escalated customer issues, and implementing strategies to improve customer satisfaction and retention. This position requires excellent leadership qualities, strong communication skills, and a passion for customer service.
Responsibilities:
Qualifications:
This is an exciting opportunity to lead a high-performing team from anywhere and make a significant impact on our customer satisfaction. If you are a natural leader with a dedication to outstanding customer service, apply today!
Responsibilities:
- Lead, coach, and motivate a team of remote customer service representatives.
- Set clear performance expectations and provide regular feedback and coaching.
- Monitor team performance metrics and implement action plans for improvement.
- Handle and resolve escalated customer inquiries and complaints efficiently and effectively.
- Ensure adherence to company policies, procedures, and service standards.
- Develop and conduct training sessions for new and existing team members.
- Analyze customer feedback and identify trends to improve service delivery.
- Collaborate with other departments to resolve customer issues and enhance the overall customer experience.
- Maintain up-to-date knowledge of products, services, and industry best practices.
- Foster a positive and supportive team environment that promotes professional growth.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service, with at least 1 year in a team lead or supervisory role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Experience with CRM software and customer service tools.
- Ability to work independently and manage time effectively in a remote environment.
- Strong understanding of customer service principles and best practices.
- Proficiency in common office productivity software.
- Ability to handle stressful situations and de-escalate customer concerns.
- A customer-centric approach and a passion for helping others.
This is an exciting opportunity to lead a high-performing team from anywhere and make a significant impact on our customer satisfaction. If you are a natural leader with a dedication to outstanding customer service, apply today!
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3
Customer Service Team Lead
106 Busaiteen, Muharraq
BHD26000 Annually
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Our client is looking for an experienced and motivated Customer Service Team Lead to join their client-focused team in A'ali, Northern, BH . This role involves leading and mentoring a team of customer service representatives, ensuring the delivery of exceptional customer support, and driving customer satisfaction. The ideal candidate will possess outstanding communication and interpersonal skills, a strong ability to resolve complex customer issues, and a passion for customer service excellence. You will be responsible for training new team members, monitoring team performance, providing constructive feedback, and implementing strategies to improve service quality and efficiency. Your role will include handling escalated customer inquiries, identifying trends in customer feedback, and working with other departments to address systemic issues. This position requires strong organizational skills, leadership capabilities, and the ability to motivate a team in a dynamic environment. A commitment to fostering a positive and supportive team culture is essential. This role offers a chance to grow your leadership skills and make a significant impact on customer experience within a well-regarded organization, with a hybrid work arrangement providing flexibility. Responsibilities:
- Leading, coaching, and motivating a team of customer service representatives.
- Ensuring team adherence to service standards and performance metrics.
- Handling and resolving escalated customer complaints and complex issues.
- Training new hires on company policies, procedures, and customer service best practices.
- Monitoring customer interactions and providing regular performance feedback.
- Identifying areas for improvement in customer service processes and recommending solutions.
- Collaborating with other departments to ensure a seamless customer experience.
- Maintaining accurate records of customer interactions and team performance.
- Reporting on team performance and key customer service metrics.
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4
Senior Customer Service Lead
2002 Busaiteen, Muharraq
BHD2500 month
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service Lead to manage and enhance their customer support operations in Busaiteen, Muharraq, BH . This role is crucial for maintaining high levels of customer satisfaction and loyalty. The ideal candidate will have a passion for customer service, exceptional communication skills, and a proven ability to lead and motivate a team. You will be responsible for overseeing the daily operations of the customer service department, resolving complex customer issues, training and mentoring customer service representatives, and implementing strategies to improve service quality and efficiency. Your dedication to customer excellence will be paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, supervise, and motivate a team of customer service representatives.
- Handle escalated customer inquiries and complex issue resolution.
- Develop and implement customer service policies and procedures.
- Train new customer service staff and provide ongoing coaching and performance feedback.
- Monitor customer service performance metrics and identify areas for improvement.
- Analyze customer feedback and identify trends to enhance service delivery.
- Ensure timely and accurate responses to customer inquiries across various channels (phone, email, chat).
- Manage customer service software and tools.
- Collaborate with other departments to resolve customer issues effectively.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Contribute to the development of customer service strategies and initiatives.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven track record of delivering exceptional customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities.
- Proficiency in CRM software and customer service tools.
- Ability to remain calm and professional under pressure.
- Good organizational and time management skills.
- Experience in training and coaching staff.
- A customer-centric mindset and a passion for service excellence.
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5
Customer Service Team Lead
12345 Muharraq, Muharraq
BHD5000 Annually
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Our client is looking for an experienced and dedicated Customer Service Team Lead to manage and motivate their customer support team in Muharraq, Muharraq, BH . This role is essential for ensuring high levels of customer satisfaction and efficient resolution of customer inquiries and issues. The ideal candidate will possess excellent leadership qualities, strong problem-solving skills, and a deep commitment to providing outstanding customer experiences.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives to achieve performance goals.
- Monitor customer service queues, ensuring timely and effective responses to inquiries across various channels (phone, email, chat).
- Handle escalated customer issues and complaints, resolving them efficiently and professionally.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Analyze customer feedback and service data to identify areas for improvement and implement action plans.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Collaborate with other departments to address customer needs and resolve issues effectively.
- Maintain a high level of product knowledge to accurately assist customers.
- Contribute to the development of training materials and onboarding programs for new staff.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service, with at least 1-2 years in a team lead or supervisory role.
- Proven experience in managing and motivating customer service teams.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong problem-solving abilities and decision-making capabilities.
- Proficiency in CRM software and customer service platforms.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-centric approach with a passion for service excellence.
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6
Customer Service Team Lead
101 Busaiteen, Muharraq
BHD18 Hourly
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A rapidly growing e-commerce company is seeking a motivated and experienced Customer Service Team Lead to manage their support operations in A'ali, Northern . This role requires a leader who can ensure exceptional customer service delivery, drive team performance, and contribute to the overall customer satisfaction strategy. The Team Lead will be responsible for supervising a team of customer service representatives, providing ongoing coaching and training, and resolving complex customer issues.
Key responsibilities include monitoring call and email queues, managing workload distribution, and ensuring adherence to service level agreements (SLAs). You will be responsible for performance management of the team, including setting individual goals, conducting performance reviews, and implementing improvement plans. The successful candidate will also be involved in developing and updating customer service procedures, identifying opportunities to enhance the customer experience, and providing feedback to other departments regarding customer insights. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are essential. Proficiency in using customer relationship management (CRM) software and helpdesk systems is required. The ability to remain calm and professional under pressure, manage challenging customer interactions effectively, and motivate a team to achieve high standards of service is crucial.
A Bachelor's degree in Business Administration or a related field is preferred. A minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or team lead role, is required. Experience in the e-commerce sector is a strong advantage. Excellent interpersonal skills and the ability to train and mentor staff are essential. This is a fantastic opportunity to join a dynamic company, take on a leadership role, and make a significant impact on customer loyalty and satisfaction. If you are passionate about service excellence, we encourage you to apply.
Key responsibilities include monitoring call and email queues, managing workload distribution, and ensuring adherence to service level agreements (SLAs). You will be responsible for performance management of the team, including setting individual goals, conducting performance reviews, and implementing improvement plans. The successful candidate will also be involved in developing and updating customer service procedures, identifying opportunities to enhance the customer experience, and providing feedback to other departments regarding customer insights. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are essential. Proficiency in using customer relationship management (CRM) software and helpdesk systems is required. The ability to remain calm and professional under pressure, manage challenging customer interactions effectively, and motivate a team to achieve high standards of service is crucial.
A Bachelor's degree in Business Administration or a related field is preferred. A minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or team lead role, is required. Experience in the e-commerce sector is a strong advantage. Excellent interpersonal skills and the ability to train and mentor staff are essential. This is a fantastic opportunity to join a dynamic company, take on a leadership role, and make a significant impact on customer loyalty and satisfaction. If you are passionate about service excellence, we encourage you to apply.
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7
Customer Service Team Lead
32001 Muharraq, Muharraq
BHD45000 Annually
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Our client is seeking an experienced and motivated Customer Service Team Lead to manage and inspire a team of customer support representatives at their busy office in Muharraq, Muharraq, BH . This role is crucial for ensuring the delivery of exceptional customer service and maintaining high levels of customer satisfaction. The Team Lead will be responsible for overseeing the day-to-day operations of the customer service department, including handling escalated customer issues, monitoring team performance, and providing coaching and support to team members. You will play a key role in training new hires, developing training materials, and implementing best practices in customer service.
Key duties include setting performance goals, conducting regular performance reviews, and identifying areas for improvement within the team. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles. You should be adept at resolving complex customer complaints and conflicts in a calm and professional manner. Experience in CRM systems and ticketing platforms is essential. The ability to motivate and inspire a team to achieve their best is paramount. A minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity, is required. Experience in the telecommunications or retail sector would be advantageous. You will be responsible for ensuring that all customer inquiries are handled efficiently, accurately, and with a high degree of professionalism. This role requires a proactive approach to problem-solving and a commitment to continuous improvement in service delivery. This is an excellent opportunity to advance your career in customer service management within a reputable organization.
Key duties include setting performance goals, conducting regular performance reviews, and identifying areas for improvement within the team. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles. You should be adept at resolving complex customer complaints and conflicts in a calm and professional manner. Experience in CRM systems and ticketing platforms is essential. The ability to motivate and inspire a team to achieve their best is paramount. A minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity, is required. Experience in the telecommunications or retail sector would be advantageous. You will be responsible for ensuring that all customer inquiries are handled efficiently, accurately, and with a high degree of professionalism. This role requires a proactive approach to problem-solving and a commitment to continuous improvement in service delivery. This is an excellent opportunity to advance your career in customer service management within a reputable organization.
- Supervise customer service team
- Handle escalated customer issues
- Monitor team performance
- Provide coaching and training
- Develop customer service best practices
- Ensure customer satisfaction
- Manage support tickets
- Improve service delivery
- Train new representatives
- CRM system management
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8
Customer Service Team Lead
450 Busaiteen, Muharraq
BHD2200 Annually
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Job Description
Our client is looking for an experienced and dynamic Customer Service Team Lead to manage and motivate a team of customer service representatives in Busaiteen, Muharraq, BH . This role is crucial in ensuring the delivery of exceptional customer support, resolving complex issues, and driving customer satisfaction. The ideal candidate will have a passion for service excellence and a proven ability to lead and develop a high-performing team.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives, providing guidance, training, and performance feedback.
- Monitor team performance against key metrics (e.g., response times, resolution rates, customer satisfaction scores) and implement strategies to improve performance.
- Handle escalated customer inquiries and complex issues that cannot be resolved by frontline representatives, ensuring timely and satisfactory resolutions.
- Develop and refine customer service processes and procedures to enhance efficiency and effectiveness.
- Ensure that all customer interactions are handled professionally, empathetically, and in accordance with company policies.
- Create and maintain a positive and supportive team environment, fostering collaboration and high morale.
- Identify training needs within the team and coordinate the delivery of relevant training programs.
- Act as a point of contact for customer feedback and complaints, escalating issues to relevant departments when necessary.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Analyze customer service data to identify trends, areas for improvement, and opportunities for proactive customer engagement.
- Prepare regular reports on team performance, customer feedback, and key metrics for management.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
- Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a team lead or supervisory role.
- Proven ability to lead, motivate, and develop a customer service team.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Experience with CRM software and customer support ticketing systems.
- Ability to remain calm and professional under pressure.
- Knowledge of customer service best practices and principles.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office Suite.
- A genuine passion for delivering outstanding customer service.
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