218 Customer Service jobs in Muharraq
Customer Service Representative
Posted 4 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to management to help improve services.
- Build and maintain strong customer relationships by providing consistent, high-quality service.
- Follow communication scripts when handling specific topics and adapt as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Proactively seek solutions to customer needs and offer appropriate recommendations.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM systems and helpdesk software.
- Excellent time management and organizational skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and services.
- A positive attitude and a genuine desire to help customers.
Customer Service Representative
Posted 19 days ago
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Job Description
Customer Service Representative - Technical Support
Posted 1 day ago
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Job Description
The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner. You should be patient, empathetic, and adept at de-escalating challenging situations. This hybrid role requires you to be available for both in-office and remote work, offering a balance between collaboration and flexibility. You will utilize our client's support software to log customer interactions, track issue resolution, and contribute to building a comprehensive knowledge base. Training on our specific products and support systems will be provided, but a foundational understanding of common technical issues is beneficial.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot hardware and software problems, providing clear step-by-step guidance.
- Diagnose and resolve common technical issues efficiently.
- Escalate unresolved issues to specialized technical support teams with detailed documentation.
- Guide customers through product features and functionalities.
- Maintain accurate records of customer interactions and issue resolution in the CRM system.
- Contribute to the development and updating of support documentation and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Adhere to company policies and customer service standards.
- Achieve and maintain target metrics for customer satisfaction and resolution times.
Qualifications:
- High school diploma or equivalent; relevant technical certifications are a plus.
- Previous experience in customer service or technical support is highly desirable.
- Familiarity with common operating systems (Windows, macOS) and software applications.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Willingness to learn new technologies and products.
- Ability to work effectively in a hybrid work model.
- Customer-centric mindset with a passion for helping others.
Customer Service Representative - Technical Products
Posted 2 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to product functionality and usage.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex technical problems to the appropriate support teams.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and benefits.
- Contribute to the knowledge base by creating and updating FAQs and troubleshooting guides.
- Identify opportunities to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to address customer feedback.
- Meet or exceed key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
Remote Hospitality Customer Service Representative
Posted 6 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about services, amenities, booking procedures, and policies.
- Assist guests with reservations, modifications, and cancellations.
- Resolve customer complaints and issues with empathy and efficiency, escalating when necessary.
- Maintain accurate records of customer interactions and transactions.
- Offer personalized recommendations and assistance to enhance the guest experience.
- Adhere to company service standards and quality guidelines.
- Stay updated on product knowledge and service offerings.
- Collaborate with internal teams to ensure seamless guest experiences.
- Process payments and handle billing inquiries.
- Identify opportunities to upsell services or provide added value to guests.
- Contribute to a positive and supportive remote team environment.
Qualifications:
- Previous experience in customer service, preferably within the hospitality or travel industry.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and standard office applications.
- Ability to multitask and manage multiple communication channels simultaneously.
- A high degree of empathy and patience.
- Self-motivated and able to work independently with minimal supervision.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- A genuine passion for delivering outstanding guest experiences.
This is a fantastic opportunity for individuals passionate about hospitality and customer service to build a rewarding career from the comfort of their own home. If you are a motivated and service-oriented professional, we encourage you to apply.
Senior Customer Service Representative - Remote
Posted 19 days ago
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Job Description
Senior Customer Service Representative - Tech Support
Posted 9 days ago
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Job Description
Qualifications:
- High school diploma or equivalent. Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service, with at least 1 year in a technical support or helpdesk role.
- Proven ability to troubleshoot common hardware and software issues.
- Familiarity with operating systems (Windows, macOS, iOS, Android) and common applications.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team-oriented environment.
- A positive attitude and a commitment to providing excellent customer service.
- Experience with specific software or hardware relevant to our client's products is highly desirable.
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Customer Service Representative - Tier 2 Support
Posted today
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Job Description
- Respond to escalated customer inquiries and issues via phone, email, and chat channels.
- Diagnose and resolve complex technical and service-related problems.
- Provide clear, concise, and accurate information and solutions to customers.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to higher-level support or relevant departments with detailed notes.
- Maintain comprehensive and accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product development and support teams.
- Ensure customer satisfaction by delivering exceptional service and follow-up.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training to stay updated on product knowledge and support techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a Tier 2 or technical support role.
- Proven ability to troubleshoot and resolve complex customer issues.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational and time management skills.
- Adept at explaining technical concepts to non-technical users.
- Experience in (Specific Industry related to the fictional client) is a plus.
Customer Service Manager
Posted 3 days ago
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Job Description
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Customer Service Lead
Posted 19 days ago
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