117 Customer Service jobs in Muharraq
Customer Service Representative
003 Muharraq, Muharraq
BHD35000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Muharraq, Muharraq, BH . This hybrid role combines the convenience of remote work with essential in-office presence for team collaboration and training. The Customer Service Representative will be the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. Responsibilities include responding to customer requests via phone, email, and chat in a timely and professional manner. You will be expected to effectively troubleshoot customer problems, provide accurate information about products and services, and escalate complex issues to the appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions is a crucial aspect of this role. The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach. A strong ability to de-escalate tense situations and find mutually agreeable solutions is paramount. You will also contribute to improving customer service processes by identifying trends and providing feedback to management. Training will be provided on company products, services, and systems. This is an excellent opportunity for individuals passionate about helping others and contributing to a positive customer experience in Muharraq, Muharraq, BH .
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0
Senior Customer Service Representative - Remote
205 Muharraq, Muharraq
BHD55000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking an experienced and empathetic Senior Customer Service Representative to join their fully remote support team. This role is dedicated to providing exceptional assistance and ensuring customer satisfaction through various communication channels. You will handle complex customer inquiries, resolve escalated issues, and provide guidance and support to customers regarding products and services. Responsibilities include managing inbound calls, emails, and chat inquiries with professionalism and efficiency, troubleshooting technical issues, processing requests, and documenting all customer interactions accurately in the CRM system. The ideal candidate will have a proven track record in customer service, with strong problem-solving skills and the ability to de-escalate challenging situations effectively. Excellent communication, active listening, and interpersonal skills are essential. Proficiency in using customer service software and a good understanding of CRM systems are required. This is a remote position, demanding self-discipline, excellent time management, and the ability to work autonomously while collaborating with a virtual team. You should be able to adapt to a fast-paced environment and maintain a positive attitude. A passion for helping customers and a commitment to exceeding expectations are crucial. We are looking for individuals who can serve as a point of escalation and mentor junior team members. This role offers the chance to contribute significantly to customer loyalty and retention from the convenience of your home office. Join a supportive team that values excellent service and professional growth in a remote-first setting.
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1
Customer Service Lead
26155 Muharraq, Muharraq
BHD40000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a proactive and empathetic Customer Service Lead to join their growing team in Muharraq, Muharraq, BH . This role is critical in ensuring outstanding customer support and guiding a team of dedicated service representatives. The Customer Service Lead will be responsible for managing daily customer service operations, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty. You will coach and mentor customer service representatives, monitor their performance, and provide ongoing training to ensure high service standards are met. Key responsibilities include handling escalated customer inquiries, analyzing customer feedback to identify areas for improvement, and collaborating with other departments to address systemic issues. The ideal candidate will possess exceptional communication and problem-solving skills, a deep understanding of customer service principles, and a proven ability to lead and motivate a team. Experience in a customer-facing role and prior supervisory experience are highly desirable. Familiarity with customer relationship management (CRM) software and call center operations is essential. This hybrid position allows for a blend of in-office collaboration in Muharraq, Muharraq, BH , and remote work flexibility, providing an opportunity to contribute effectively while enjoying a balanced work schedule. If you are passionate about delivering exceptional customer experiences and empowering a service team, we encourage you to apply.
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2
Customer Service Supervisor
11223 Muharraq, Muharraq
BHD4000 Annually
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Posted 13 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in **Muharraq, Muharraq, BH**. This is a remote position, allowing you to manage and mentor your team from anywhere. The ideal candidate will have a passion for delivering exceptional customer experiences and a proven ability to motivate and guide a team to achieve service excellence.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate the daily activities of the customer service team.
- Provide training, coaching, and performance feedback to team members.
- Handle escalated customer inquiries and complaints, resolving them efficiently and effectively.
- Monitor customer service metrics and implement strategies to improve key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Develop and update customer service procedures and policies.
- Ensure adherence to service level agreements (SLAs).
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Maintain a high level of product knowledge to effectively support customers and the team.
- Conduct regular team meetings to discuss performance, share updates, and address concerns.
- Recruit, onboard, and train new customer service representatives.
- Foster a positive and supportive team environment.
- Analyze customer feedback and trends to identify areas for improvement.
- Generate reports on team performance and customer service activities.
- Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Ability to motivate and lead a team effectively.
- Proficiency in customer relationship management (CRM) software and helpdesk tools.
- Experience with remote team management is a significant advantage.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent; a college degree is preferred.
- Adaptability and resilience in handling challenging customer interactions.
- A commitment to providing outstanding customer service.
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3
Graphic Designer & Customer Service
Muharraq, Muharraq
Salhoof
Posted 1 day ago
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Job Description
Overview
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Moreover, they will support with other tasks like sales and customer service.
Responsibilities- Collaborate with the team to ensure consistency of designs across various media outlets
- Create compelling and effective logos, designs, print and digital media
- Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends
- Bachelor's degree in Graphic Design or related field
- 2-4 years of experience in graphic design
- Proficient in Adobe Creative Suite
- Strong communication, conceptual thinking, typography skills and design skills
- Portfolio of work
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4
Remote Customer Service Lead
200 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a proactive and empathetic Remote Customer Service Lead to manage and enhance their customer support operations. This is a fully remote position, allowing you to lead a distributed team and contribute to exceptional customer experiences from anywhere. You will be responsible for overseeing the daily operations of the customer service department, mentoring and motivating the support team, ensuring adherence to service level agreements (SLAs), developing and implementing best practices for customer interactions, and resolving escalated customer issues. Key responsibilities include training and onboarding new customer service representatives, monitoring team performance and providing regular feedback, analyzing customer feedback and service data to identify trends and areas for improvement, contributing to the development of support resources and knowledge bases, and acting as a point of escalation for complex customer inquiries. The ideal candidate will have extensive experience in customer service, with proven leadership capabilities. Strong communication, problem-solving, and conflict-resolution skills are essential. Proficiency in customer relationship management (CRM) software and other support tools is required. Experience in developing and implementing customer service strategies and training programs is highly desirable. A minimum of 3-5 years of experience in a customer service role, with at least 1-2 years in a supervisory or lead capacity, is necessary. This role requires a dedicated individual who is passionate about customer satisfaction and can effectively lead and inspire a remote team to deliver outstanding support. You will play a critical role in shaping the customer experience and fostering long-term customer loyalty.
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5
Customer Service Team Lead
66666 Muharraq, Muharraq
BHD55000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is searching for an experienced and empathetic Customer Service Team Lead to guide their support team. This hybrid role offers a blend of on-site collaboration and remote work flexibility, allowing you to lead and inspire your team effectively. You will be responsible for overseeing daily customer service operations, ensuring that all customer inquiries and issues are resolved efficiently and to the highest satisfaction standards. The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and the ability to motivate a team in a fast-paced environment.
Key responsibilities include training and mentoring customer service representatives, monitoring team performance, implementing quality assurance measures, and handling escalated customer complaints. You will also be involved in developing and refining customer service protocols, analyzing customer feedback, and contributing to strategies aimed at improving customer loyalty and retention. This role requires excellent communication, interpersonal, and problem-solving skills. Proficiency with CRM software and standard office applications is essential. A proven track record in customer service management and a commitment to delivering exceptional customer experiences are required. This is a fantastic opportunity to step into a leadership role and make a tangible impact on customer satisfaction and team success. The team operates within the Muharraq, Muharraq, BH area, with a hybrid work arrangement.
Key responsibilities include training and mentoring customer service representatives, monitoring team performance, implementing quality assurance measures, and handling escalated customer complaints. You will also be involved in developing and refining customer service protocols, analyzing customer feedback, and contributing to strategies aimed at improving customer loyalty and retention. This role requires excellent communication, interpersonal, and problem-solving skills. Proficiency with CRM software and standard office applications is essential. A proven track record in customer service management and a commitment to delivering exceptional customer experiences are required. This is a fantastic opportunity to step into a leadership role and make a tangible impact on customer satisfaction and team success. The team operates within the Muharraq, Muharraq, BH area, with a hybrid work arrangement.
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6
Customer Service Team Lead
BH 252 Busaiteen, Muharraq
BHD28 Hourly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a growing e-commerce company, is looking for an experienced and energetic Customer Service Team Lead to manage their support operations in Busaiteen, Muharraq, BH . This hybrid role combines office-based supervision with remote work flexibility, offering a dynamic and engaging work environment.
As a Customer Service Team Lead, you will be responsible for guiding, motivating, and supervising a team of customer service representatives. Your primary goal will be to ensure the delivery of exceptional customer support, resolve complex customer issues, and enhance overall customer satisfaction. You will monitor team performance, track key metrics such as response times and resolution rates, and provide regular feedback and coaching to your team members. This role involves handling escalated customer inquiries, resolving complaints, and identifying trends to proactively address potential issues. You will collaborate with other departments, such as sales and product development, to relay customer feedback and contribute to service improvements. Developing and implementing customer service policies and procedures, and ensuring their consistent application, will be part of your duties. Training new team members and conducting ongoing training sessions to maintain high service standards are also essential responsibilities. The Team Lead will play a key role in fostering a positive and productive team environment.
The ideal candidate will have a proven track record of at least 3 years in a customer service role, with at least 1 year in a supervisory or team lead capacity. Experience in the e-commerce or retail sector is highly desirable. Excellent communication, interpersonal, and problem-solving skills are essential. You should possess strong leadership qualities, with the ability to motivate and inspire a team. Proficiency in using customer relationship management (CRM) software and other customer service tools is required. A deep understanding of customer service best practices and a passion for delivering outstanding customer experiences are paramount. The ability to manage time effectively, multitask, and work efficiently in both an office and remote setting is crucial for this hybrid position. You should be adaptable, resilient, and committed to achieving team goals. Join our dedicated team and help us redefine customer excellence in Busaiteen, Muharraq, BH .
As a Customer Service Team Lead, you will be responsible for guiding, motivating, and supervising a team of customer service representatives. Your primary goal will be to ensure the delivery of exceptional customer support, resolve complex customer issues, and enhance overall customer satisfaction. You will monitor team performance, track key metrics such as response times and resolution rates, and provide regular feedback and coaching to your team members. This role involves handling escalated customer inquiries, resolving complaints, and identifying trends to proactively address potential issues. You will collaborate with other departments, such as sales and product development, to relay customer feedback and contribute to service improvements. Developing and implementing customer service policies and procedures, and ensuring their consistent application, will be part of your duties. Training new team members and conducting ongoing training sessions to maintain high service standards are also essential responsibilities. The Team Lead will play a key role in fostering a positive and productive team environment.
The ideal candidate will have a proven track record of at least 3 years in a customer service role, with at least 1 year in a supervisory or team lead capacity. Experience in the e-commerce or retail sector is highly desirable. Excellent communication, interpersonal, and problem-solving skills are essential. You should possess strong leadership qualities, with the ability to motivate and inspire a team. Proficiency in using customer relationship management (CRM) software and other customer service tools is required. A deep understanding of customer service best practices and a passion for delivering outstanding customer experiences are paramount. The ability to manage time effectively, multitask, and work efficiently in both an office and remote setting is crucial for this hybrid position. You should be adaptable, resilient, and committed to achieving team goals. Join our dedicated team and help us redefine customer excellence in Busaiteen, Muharraq, BH .
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7
Customer Service Team Lead
112 Muharraq, Muharraq
BHD2000 Monthly
WhatJobs
Posted 14 days ago
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Job Description
Our client is seeking a motivated and experienced Customer Service Team Lead to guide and manage a team of customer support professionals. This role is crucial in ensuring exceptional customer satisfaction by overseeing daily operations, coaching team members, and resolving escalated customer issues. You will be responsible for setting performance standards, monitoring team performance metrics, and implementing strategies to enhance service quality and efficiency. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.
Key Responsibilities:
Proven experience in a customer service role, with at least one year in a leadership or supervisory capacity, is essential. Excellent interpersonal, communication, and problem-solving skills are required. A strong understanding of customer relationship management (CRM) systems and customer service principles is crucial. The ability to motivate and guide a team effectively is paramount. This position is based in **Muharraq, Muharraq, BH**, and is vital to our client's commitment to outstanding customer care.
Key Responsibilities:
- Lead, train, and motivate a team of customer service representatives to achieve service excellence.
- Oversee daily operations, ensuring efficient workflow and adherence to service level agreements.
- Handle and resolve complex customer inquiries and complaints escalated by the team.
- Monitor customer interactions and provide constructive feedback to team members.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure team members are knowledgeable about products/services and company policies.
- Manage team schedules, workload distribution, and performance evaluations.
- Collaborate with other departments to address customer needs and improve overall service delivery.
- Maintain a positive and supportive team environment.
- Report on team performance and key customer service metrics to management.
Proven experience in a customer service role, with at least one year in a leadership or supervisory capacity, is essential. Excellent interpersonal, communication, and problem-solving skills are required. A strong understanding of customer relationship management (CRM) systems and customer service principles is crucial. The ability to motivate and guide a team effectively is paramount. This position is based in **Muharraq, Muharraq, BH**, and is vital to our client's commitment to outstanding customer care.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Team Lead
111 BH Muharraq, Muharraq
BHD28 Hourly
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a dynamic e-commerce company based in Muharraq, Muharraq, BH , is seeking an experienced and motivated Customer Service Team Lead to guide their dedicated support team. This role is essential in ensuring exceptional customer experiences, resolving inquiries efficiently, and fostering a positive team environment. You will be responsible for supervising customer service representatives, monitoring performance, providing training and coaching, and implementing strategies to enhance service quality and customer satisfaction.
Key Responsibilities:
The ideal candidate will possess a minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead capacity. Excellent communication, interpersonal, and leadership skills are essential. A strong understanding of customer service principles and best practices is required. Proficiency in CRM software and other customer support tools is highly desirable. The ability to motivate and inspire a team, resolve conflicts, and make sound decisions under pressure is crucial. If you are a customer-focused leader passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity in Muharraq, Muharraq, BH .
Key Responsibilities:
- Lead, train, and mentor a team of customer service representatives to achieve performance goals.
- Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer issues, providing timely and effective solutions.
- Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
- Collaborate with other departments to resolve customer issues and improve overall customer journey.
- Conduct regular team meetings to discuss performance, share updates, and provide feedback.
- Identify training needs and conduct ongoing coaching sessions for team members.
- Manage scheduling and workload distribution for the customer service team.
- Contribute to the continuous improvement of customer service processes and tools.
- Ensure adherence to company standards and brand values in all customer interactions.
The ideal candidate will possess a minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead capacity. Excellent communication, interpersonal, and leadership skills are essential. A strong understanding of customer service principles and best practices is required. Proficiency in CRM software and other customer support tools is highly desirable. The ability to motivate and inspire a team, resolve conflicts, and make sound decisions under pressure is crucial. If you are a customer-focused leader passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity in Muharraq, Muharraq, BH .
This advertiser has chosen not to accept applicants from your region.
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