1276 Customer Support Specialist jobs in Manama
Customer Support Specialist
Posted 1 day ago
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As a Customer Support Specialist, your primary responsibility will be to deliver an exceptional customer experience. This involves actively listening to customer needs, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. You will be expected to maintain a high level of professionalism, patience, and product knowledge. Your contributions will directly impact customer loyalty and brand reputation. We seek individuals who are passionate about helping others and possess excellent communication abilities.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues efficiently, providing clear and concise solutions.
- Educate customers on product features and functionalities.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to the appropriate technical teams or supervisors.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication protocols and company policies.
- Contribute to the creation of help center articles and FAQs.
- Gather customer feedback to identify areas for service improvement.
- Build rapport with customers and foster positive relationships.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.
- Assist with order processing and account management inquiries.
- Handle customer complaints with empathy and a focus on resolution.
- Stay updated on product knowledge and company updates.
- Participate in team meetings and training sessions.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and patient under pressure.
- Strong organizational and time management skills.
- Familiarity with common software and technology.
- Team-oriented with the ability to work independently.
- A genuine desire to help customers.
- Adaptability to changing work environments and customer needs.
- Understanding of customer service best practices.
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Troubleshoot and diagnose customer problems efficiently.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to senior support staff or other departments.
- Provide product and service information to customers.
- Identify opportunities to improve customer experience and service delivery.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Assist in training new team members on support procedures.
- Participate in team meetings and contribute to process improvements.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with IT support concepts is a plus.
Customer Support Specialist
Posted 2 days ago
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Job Description
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshooting and resolving customer issues and complaints effectively.
- Providing accurate information about products, services, and policies.
- Processing orders, returns, and exchanges as needed.
- Escalating complex issues to the appropriate departments when necessary.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Identifying opportunities to improve customer service processes and customer satisfaction.
- Building and maintaining strong customer relationships.
- Adhering to company guidelines and service level agreements.
- Gathering customer feedback to help shape future product and service development.
The ideal candidate will possess strong communication and interpersonal skills, with the ability to listen attentively and articulate solutions clearly. Previous experience in customer service or a related field is highly advantageous. A positive attitude, patience, and a genuine desire to help customers are essential. Basic computer proficiency, including experience with CRM software, is preferred. Ability to multitask and manage time effectively in a fast-paced environment is important. This is a great opportunity for an individual passionate about customer service to contribute to a reputable organization in **Manama, Capital, BH**, and grow within the customer support field.
Customer Support Specialist
Posted 3 days ago
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Job Description
Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, updating customer records, and contributing to the improvement of support processes. We are looking for a proactive individual who can work independently and as part of a remote team, demonstrating empathy and a commitment to customer satisfaction. This fully remote position allows you to provide excellent service from anywhere. Join our client's support team and make a tangible difference in customer loyalty and satisfaction. This opportunity is ideal for candidates located in or around **A'ali, Northern, BH**.
Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
- Provide accurate and helpful information regarding products and services.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Document all customer interactions and maintain detailed records in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Educate customers on product features and best practices.
- Contribute to the development of FAQs and support documentation.
- Identify trends in customer inquiries and provide feedback for service improvement.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- Tech-savvy with the ability to learn new software quickly.
Customer Support Specialist
Posted 3 days ago
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Job Description
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues related to products and services.
- Guiding customers through product features and functionalities.
- Escalating complex issues to appropriate departments when necessary.
- Documenting customer interactions and resolutions in the CRM system.
- Providing feedback to the product development team based on customer interactions.
- Contributing to the development and maintenance of knowledge base articles and FAQs.
- Identifying opportunities to improve customer experience and support processes.
- Adhering to company policies and service level agreements.
- Building rapport and strong relationships with customers.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and friendly demeanor. Previous experience in a customer service or helpdesk role is preferred. A strong understanding of common software applications and a knack for problem-solving are essential. Ability to multitask and manage time effectively in a fast-paced environment is crucial. Familiarity with CRM software is a plus. This hybrid position requires you to be available for both remote work and on-site presence in Hamad Town, Northern, BH as scheduled. Join a supportive team dedicated to delivering outstanding customer service.
Customer Support Specialist
Posted 3 days ago
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Job Description
Customer Support Specialist
Posted 3 days ago
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Job Description
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Customer Support Specialist
Posted 4 days ago
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Job Description
Your primary goal will be to build strong customer relationships by delivering exceptional service. This involves actively listening to customer needs, identifying solutions, and educating users on our client's products and services. You will handle a wide range of queries, from basic information requests to complex technical problems. The ability to remain calm and professional under pressure is crucial. You will also contribute to improving customer service processes by providing feedback on common issues and suggesting enhancements.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide detailed information about products, services, and policies.
- Process customer requests, such as order modifications, cancellations, and returns.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and analyze customer feedback to identify trends and areas for service improvement.
- Collaborate with other teams to ensure seamless customer support.
- Maintain a high level of customer satisfaction through proactive problem-solving and excellent communication.
- Stay updated on product knowledge and service changes.
- Assist in training new team members on support procedures and best practices.
- Contribute to the creation and maintenance of a knowledge base for customer self-service.
- Handle customer complaints with empathy and find satisfactory resolutions.
- Participate in team meetings to discuss performance and share insights.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service or a related support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with basic IT troubleshooting is a plus.
- Ability to work effectively in a hybrid work environment.
- Experience in a specific industry relevant to the client's business is advantageous.
Customer Support Specialist
Posted 4 days ago
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Job Description
Customer Support Specialist
Posted 4 days ago
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