409 Customer Support Specialist jobs in Manama
Customer Support Specialist
500 Juffair, Capital
BHD2500 Annually
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Job Description
Our client, a prominent organization in the technology sector, is seeking a dedicated and personable Customer Support Specialist to join their team in Jidhafs, Capital, Bahrain . This role is critical in ensuring exceptional customer experiences through timely and effective resolution of inquiries and issues. The Customer Support Specialist will be the primary point of contact for customers, handling inbound calls, emails, and live chat communications. Your responsibilities will include actively listening to customer concerns, diagnosing problems, providing accurate information, and offering appropriate solutions. This involves troubleshooting technical issues, guiding users through product functionalities, and processing service requests or order modifications. A strong understanding of the company's products and services is essential, and ongoing training will be provided to ensure you are equipped with the latest knowledge. You will be expected to maintain detailed records of customer interactions and transactions within the CRM system, documenting all queries and resolutions. The ability to de-escalate tense situations and turn challenging interactions into positive outcomes is highly valued. Collaboration with other departments, such as Sales and Technical Support, will be necessary to ensure comprehensive customer satisfaction. The ideal candidate will possess excellent communication skills, both written and verbal, a patient and empathetic demeanor, and a proactive approach to problem-solving. A passion for helping others and a commitment to exceeding customer expectations are key attributes. Previous experience in a customer service or helpdesk role is preferred, along with proficiency in using CRM software and helpdesk ticketing systems. A high school diploma or equivalent is required; further education or certifications in customer service are a plus.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve customer issues related to products and services.
- Provide clear and accurate information about company offerings.
- Guide customers through product usage and troubleshooting steps.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate complex issues to relevant departments.
- Process customer requests, orders, and service modifications.
- Contribute to the development of customer support knowledge base articles.
- Gather customer feedback to identify areas for improvement.
- Maintain a high level of customer satisfaction and retention.
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0
Customer Support Specialist
907, BH Tubli, Central
BHD50000 Annually
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Job Description
Our client is looking for a compassionate and efficient Customer Support Specialist to join their dedicated remote team. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries through various channels, including email, chat, and phone. Your role involves understanding customer needs, troubleshooting technical issues, and guiding users through product features and functionalities. You will maintain detailed records of customer interactions and resolutions in our CRM system. The ability to de-escalate challenging situations and provide empathetic, effective solutions is crucial. You will collaborate with internal teams, such as product development and technical support, to escalate complex issues and provide feedback from customers to drive product improvements. A passion for helping people and a strong commitment to customer satisfaction are essential. You will be responsible for meeting and exceeding key performance indicators related to response times, resolution rates, and customer satisfaction scores. Proficiency in using customer support software and a general understanding of technology products are necessary. Excellent written and verbal communication skills, with the ability to explain technical concepts in a clear and concise manner, are paramount. A high school diploma or equivalent is required; some college or a degree in a related field is a plus. Previous experience in customer service or a helpdesk environment is highly desirable. This remote position offers the flexibility to work from home while making a real difference in our customers' experience. Our client provides comprehensive training and ongoing support to ensure your success. You will be part of a collaborative team that values teamwork and continuous learning in a remote setting.
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1
Customer Support Specialist
789 Zallaq, Southern
BHD30000 Annually
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client-facing team. This role is based in our **Zallaq, Southern, BH** office, requiring your presence to provide exceptional support to our valued customers. You will be the primary point of contact, addressing inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customer needs to achieve satisfaction.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Provide accurate product and service information.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to improve customer service processes and suggest solutions.
- Gather customer feedback and report insights to management.
- Ensure customer satisfaction and build long-term relationships.
- High school diploma or equivalent; a college degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone, email, and chat communication skills.
- Excellent active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Proficiency in using CRM software and helpdesk systems.
- Ability to work in a team-oriented environment.
- Familiarity with common business software.
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2
Customer Support Specialist
45678 Hamad Town, Northern
BHD30000 Annually
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Posted 1 day ago
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Job Description
Our client, a rapidly growing tech company, is seeking dedicated and empathetic Customer Support Specialists to join their remote team. This position is fully remote, offering the flexibility to work from home while providing exceptional assistance to our diverse customer base. If you have a knack for problem-solving and a passion for helping others, we want to hear from you.
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to provide timely, accurate, and friendly support via various channels, including email, live chat, and phone. You will troubleshoot technical issues, answer product-related questions, and guide users through solutions, ensuring a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for individuals located near Hamad Town, Northern, BH , who are seeking a remote role with a company that values exceptional customer care and offers growth potential.
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to provide timely, accurate, and friendly support via various channels, including email, live chat, and phone. You will troubleshoot technical issues, answer product-related questions, and guide users through solutions, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
- Provide clear and concise product information and support to customers.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions, resolutions, and feedback in the CRM system.
- Contribute to the knowledge base by creating and updating FAQs and support articles.
- Identify trends in customer issues and report them to the relevant teams for product improvement.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Adhere to service level agreements (SLAs) and performance metrics.
- Stay updated on product features and updates to provide accurate support.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Previous experience in customer service, technical support, or a related field is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote environment.
- A dedicated workspace with reliable high-speed internet access.
- Ability to work independently and collaboratively with a remote team.
This is an exciting opportunity for individuals located near Hamad Town, Northern, BH , who are seeking a remote role with a company that values exceptional customer care and offers growth potential.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
22222 Hamad Town, Northern
BHD20 Hourly
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team. This role involves providing exceptional assistance and solutions to our valued customers across various communication channels. You will be the first point of contact for customer inquiries, issues, and feedback, playing a crucial role in ensuring customer satisfaction and loyalty. Responsibilities include responding promptly to customer queries via phone, email, and chat; troubleshooting and resolving technical or service-related problems; processing orders and requests accurately; escalating complex issues to appropriate departments; documenting customer interactions and feedback; and contributing to the improvement of customer service processes and knowledge bases. The ideal candidate possesses excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. Previous experience in customer service or a related field is highly desirable. You should be proficient in using customer relationship management (CRM) software and have a solid understanding of common support tools. This role requires adaptability, as you will be assisting customers with a diverse range of needs. A commitment to providing a positive customer experience is paramount. You will work collaboratively with team members and other departments to ensure seamless customer support. This position offers a blend of remote and in-office work, providing flexibility while maintaining team cohesion and direct collaboration opportunities. The successful candidate will contribute to building and maintaining strong customer relationships, acting as a brand ambassador. Key duties include:
- Handling inbound customer inquiries via phone, email, and live chat.
- Providing accurate information about products and services.
- Resolving customer complaints and issues in a timely and effective manner.
- Processing customer orders, forms, and requests.
- Escalating unresolved issues to the relevant senior staff or departments.
- Maintaining detailed records of customer interactions and transactions.
- Identifying opportunities to improve customer service processes.
- Gathering customer feedback to help shape future service improvements.
- Assisting with customer onboarding and training where necessary.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
101 Saar, Northern
BHD30000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their expanding team in **Saar, Northern, BH**. This is an excellent opportunity for individuals passionate about providing exceptional customer service and resolving issues efficiently. You will be the first point of contact for customers, handling inquiries, providing information, and troubleshooting problems across various channels, including phone, email, and live chat. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong commitment to customer satisfaction. This role requires a proactive approach to identifying and escalating complex issues when necessary.
Key Responsibilities:
Qualifications:
This on-site role offers a competitive salary and benefits package, along with opportunities for professional development.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Document all customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Identify and escalate priority issues or recurring problems to the appropriate internal teams.
- Gather customer feedback and share insights with the team to improve service quality.
- Maintain a high level of product knowledge and service expertise.
- Contribute to team goals by accomplishing related results as needed.
- Ensure customer satisfaction and build long-term customer relationships.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent active listening, verbal, and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in CRM systems and help desk software.
- Strong problem-solving and conflict-resolution abilities.
- Patience and empathy when dealing with customers.
- Familiarity with Microsoft Office Suite.
- Experience in the local market is a plus.
This on-site role offers a competitive salary and benefits package, along with opportunities for professional development.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
1070 Riffa, Southern
BHD45000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels including email, phone, and live chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine passion for helping others. Responsibilities include actively listening to customer concerns, troubleshooting technical and non-technical problems, documenting customer interactions accurately, and escalating complex issues to appropriate departments when necessary. You will also contribute to improving customer support processes and resources by providing feedback and identifying trends in customer inquiries. A strong understanding of our client's products and services is essential, and comprehensive training will be provided. If you are a problem-solver with a knack for clear and concise communication, and you thrive in an independent, remote work environment, this role is for you. We are looking for individuals who are self-motivated, organized, and committed to delivering outstanding customer service. Join our client's mission to build strong customer relationships and enhance user satisfaction through exceptional support. This role is based out of Riffa, Southern, BH but is 100% remote.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing clear and concise solutions.
- Educate customers on product features and services to enhance their experience.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to senior support staff or other departments when necessary.
- Identify customer needs and proactively offer solutions.
- Contribute to the development of support documentation and FAQs.
- Gather customer feedback and provide insights to improve products and services.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Adhere to company policies and procedures while representing the brand.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a related support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- Self-motivated and able to work independently with minimal supervision.
- Tech-savvy and able to quickly learn new software and products.
- A positive attitude and a passion for customer satisfaction.
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6
Customer Support Specialist
112 Saar, Northern
BHD35000 Annually
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Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic technology company, is seeking a proactive and empathetic Customer Support Specialist to join their dedicated helpdesk team. This role is crucial in ensuring customer satisfaction by providing timely and effective technical assistance and resolving inquiries. The ideal candidate will possess excellent communication skills, a strong aptitude for problem-solving, and a genuine desire to help customers succeed with our client's products and services. You will be the primary point of contact for customers, addressing their needs through various channels.
Responsibilities:
Qualifications:
This is an in-office position located in Saar, Northern, BH . Our client is committed to fostering a supportive team environment and providing opportunities for professional growth. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Proactively engage with customers to ensure their satisfaction and offer assistance.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Represent the company's brand and values in all customer interactions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to explain technical concepts clearly and concisely.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (mention relevant software/industry, e.g., SaaS products, hardware troubleshooting) is advantageous.
- Must be reliable and punctual.
This is an in-office position located in Saar, Northern, BH . Our client is committed to fostering a supportive team environment and providing opportunities for professional growth. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
55001 Shahrakan
BHD45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in **Manama, Capital, BH**. This role will operate on a hybrid model, allowing for a balance of remote work and in-office presence. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues, ensuring a positive and seamless customer experience.
Key responsibilities for this role include:
Qualifications we are seeking:
This is a fantastic opportunity to grow your career in customer service with a reputable organization that values its employees and their contributions. Join us and help deliver exceptional support.
Key responsibilities for this role include:
- Responding promptly and professionally to customer inquiries via phone, email, and chat channels.
- Diagnosing and troubleshooting customer issues, providing accurate and comprehensive solutions.
- Guiding customers through product features, functionalities, and service offerings.
- Escalating complex issues to appropriate departments or specialists when necessary, ensuring follow-up until resolution.
- Maintaining detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
- Identifying and addressing recurring customer issues, providing feedback to product and service teams for improvement.
- Adhering to established service level agreements (SLAs) and quality standards.
- Proactively seeking opportunities to enhance customer satisfaction and loyalty.
- Staying up-to-date with product knowledge, company policies, and service updates.
- Contributing to team efforts by sharing insights, best practices, and collaborating with colleagues.
- Assisting with customer onboarding processes and providing basic training on product usage.
- Participating in team meetings and training sessions to continuously improve skills and knowledge.
- Contributing to the development of customer support documentation and knowledge base articles.
Qualifications we are seeking:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Previous experience in a customer service or support role (minimum 2 years preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency in using CRM software and other support tools.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- A team-player attitude with the ability to work independently when required.
- Familiarity with technical troubleshooting is an advantage.
- Strong command of English; proficiency in Arabic is a significant asset.
- Demonstrated ability to handle difficult customer situations with professionalism and tact.
This is a fantastic opportunity to grow your career in customer service with a reputable organization that values its employees and their contributions. Join us and help deliver exceptional support.
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8
Customer Support Specialist
89012 Zallaq, Southern
BHD22 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their remote team. This role is crucial in ensuring customer satisfaction by providing timely and effective support through various channels. As a Customer Support Specialist, you will be the first point of contact for customers facing inquiries, technical issues, or requiring assistance with our client's products or services. Your responsibilities will include responding to customer emails, managing live chat inquiries, resolving customer issues efficiently, escalating complex problems to the appropriate departments, documenting customer interactions, and providing feedback to improve products and services. The ideal candidate will possess excellent communication and active listening skills, a patient and friendly demeanor, and a strong aptitude for problem-solving. Proficiency with CRM software and a good understanding of technology are highly desirable. You should be a self-starter, capable of working independently in a remote environment while maintaining high standards of service. A commitment to customer satisfaction and the ability to multitask in a fast-paced setting are essential. If you are passionate about helping others and thrive in a customer-centric role, this opportunity is perfect for you. Join our client's supportive and collaborative remote team and contribute to delivering an outstanding customer experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Provide technical assistance and troubleshoot customer issues with products or services.
- Resolve customer complaints and escalate complex problems as needed.
- Document all customer interactions accurately and comprehensively in the CRM system.
- Maintain a high level of customer satisfaction through excellent service.
- Identify and communicate customer needs and feedback to relevant departments.
- Follow communication guidelines and best practices.
- Contribute to team goals and departmental objectives.
- Stay updated on product knowledge and company policies.
- Assist with training new team members as required.
- Previous experience in customer service or a support role is preferred.
- Excellent written and verbal communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-first attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- Basic technical aptitude and understanding of common software applications.
- High school diploma or equivalent; some college coursework is a plus.
- Ability to work independently and collaboratively within a remote team.
This advertiser has chosen not to accept applicants from your region.
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