2712 Customer Support Specialist jobs in Manama
Customer Support Specialist
78901 Manama, Capital
BHD18 Hourly
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Manama, Capital, BH . This role is vital for ensuring exceptional customer experiences and resolving inquiries efficiently and effectively. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a patient and professional demeanor. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, providing information about products and services, processing orders or returns, and escalating complex problems to the appropriate departments. A key aspect of this role involves maintaining accurate customer records and documentation, ensuring that all interactions are logged and resolved in a timely manner. You will also be expected to identify trends in customer feedback and report them to management to help improve our client's offerings and service delivery. The ability to remain calm and professional under pressure, even when dealing with difficult situations, is essential. This is an excellent opportunity for an individual looking to build a career in customer service within a supportive and collaborative environment. The hybrid work model allows for a blend of in-office interaction and remote flexibility, fostering both team cohesion and individual focus. We are looking for a proactive problem-solver who can empathize with customers and strive to exceed their expectations at every touchpoint. A strong commitment to customer satisfaction and a willingness to learn are highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
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0
Customer Support Specialist
22566 Gudaibiya
BHD25000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team at their Sitra, Capital, BH office. This role is crucial for ensuring our customers receive exceptional service and timely resolution of their inquiries. The ideal candidate will possess excellent communication and problem-solving skills, with a patient and empathetic approach. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical issues, and providing product information. You will also be responsible for documenting customer interactions, updating customer records, and escalating complex issues to appropriate departments. A strong understanding of our products and services is essential, and ongoing training will be provided. The successful candidate will be a team player, able to work effectively in a fast-paced environment and contribute to a positive customer experience. Previous experience in customer service or a related field is preferred. This position requires strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking for an individual who is passionate about helping others and is committed to delivering high-quality support. You will be an integral part of a supportive team dedicated to customer satisfaction. This is an excellent opportunity to grow your career in customer service within a reputable company. Location: Sitra, Capital, BH
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1
Customer Support Specialist
777 Bilad Al Qadeem, Capital
BHD45000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client, a rapidly expanding tech company, is looking for a dedicated and empathetic Customer Support Specialist to join their entirely remote support team. This role is crucial for providing exceptional assistance and resolving customer inquiries efficiently and effectively. You will be the first point of contact for our users, offering guidance, troubleshooting technical issues, and ensuring a positive customer experience. This fully remote position allows you to work from home, offering flexibility and convenience. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. A strong ability to learn new systems and products quickly is essential.
Key Responsibilities:
Location: Manama, Capital, BH
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve customer issues related to our products and services.
- Provide clear and concise instructions and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to product and engineering teams for improvement.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to the knowledge base by creating and updating support documentation.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
Location: Manama, Capital, BH
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
700 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their expanding team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. This position offers the flexibility of being fully remote, allowing you to work from anywhere while delivering outstanding service. You will handle a variety of customer interactions, including troubleshooting technical issues, answering product-related questions, and processing requests. A passion for customer satisfaction and excellent communication skills are paramount.
Key Responsibilities:
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Provide technical assistance and troubleshooting for product-related issues.
- Educate customers on product features, functionalities, and best practices.
- Process customer orders, returns, and exchanges according to company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the product and development teams.
- Maintain a high level of customer satisfaction by providing empathetic and efficient support.
- Stay up-to-date with product knowledge and company policies.
- Contribute to team goals and objectives, including service level agreements (SLAs).
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
225 Seef, Capital
BHD45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-centric Customer Support Specialist to join their growing team. This role is crucial in ensuring high levels of customer satisfaction by providing timely, efficient, and accurate support across various communication channels. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. This position offers a hybrid work arrangement, blending remote flexibility with in-office collaboration in Seef, Capital, BH .
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed product information and technical assistance to customers.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Assist customers with order processing, account management, and service-related requests.
- Proactively identify opportunities to improve the customer experience.
- Contribute to the development and maintenance of customer support knowledge base articles and FAQs.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Participate in team meetings, training sessions, and performance reviews.
- Achieve and maintain key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Maintain a thorough understanding of company products, services, and policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Familiarity with common software applications and online platforms.
- Ability to work effectively both independently and as part of a team.
- Experience in the specific industry of our client is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
50030 Bilad Al Qadeem, Capital
BHD22 Hourly
WhatJobs
Posted 6 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role is based in **Sanad, Capital, BH**, and operates on a hybrid model, requiring some in-office presence for team collaboration and specific tasks, while allowing for remote work flexibility. The Customer Support Specialist will be the primary point of contact for clients, providing timely and effective assistance across various communication channels, including phone, email, and live chat. The goal is to ensure exceptional customer satisfaction by resolving inquiries, troubleshooting issues, and offering guidance on products and services.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high level of product knowledge and stay updated on service changes.
- Gather customer feedback and share insights with relevant departments to improve services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company guidelines and quality standards for customer support.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong communication and active listening skills.
- Excellent problem-solving and critical-thinking abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and helpdesk software.
- Patience and empathy when dealing with difficult situations.
- Proficiency in relevant software applications and internet navigation.
- Ability to work both independently and as part of a team in a hybrid environment.
- A positive attitude and a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
2002 Arad
BHD35000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a well-established retail company, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Salmabad, Northern, BH . This is an on-site position where you will be the primary point of contact for customers, resolving inquiries and ensuring a positive service experience. You will handle a variety of customer needs, ranging from product information and order tracking to issue resolution and post-sale support.
The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be trained extensively on our client's products and services to provide accurate and efficient assistance. This role requires a high level of professionalism, empathy, and the ability to multitask effectively in a busy environment. You will work closely with other departments to escalate complex issues and ensure complete customer satisfaction.
Responsibilities:
Qualifications:
Join a supportive team dedicated to delivering exceptional customer service and making a real difference in customer satisfaction.
The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be trained extensively on our client's products and services to provide accurate and efficient assistance. This role requires a high level of professionalism, empathy, and the ability to multitask effectively in a busy environment. You will work closely with other departments to escalate complex issues and ensure complete customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person regarding products, services, orders, and account information.
- Provide accurate and timely information to customers regarding product features, pricing, and availability.
- Assist customers with placing orders, processing returns, and managing account updates.
- Troubleshoot and resolve customer issues and complaints efficiently and empathetically.
- Escalate complex or unresolved issues to the appropriate departments or supervisors.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Gather customer feedback and provide insights to management for service improvement.
- Contribute to a positive and supportive team environment.
- Adhere to all company service standards and performance metrics.
Qualifications:
- High school diploma or equivalent; some college or vocational training is preferred.
- Minimum of 2 years of experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and basic computer applications.
- Ability to remain calm and professional under pressure.
- Patience, empathy, and a genuine desire to help customers.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team and independently.
- Prior experience in the retail sector is a plus.
Join a supportive team dedicated to delivering exceptional customer service and making a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
10001 Arad
BHD55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team. This role is crucial in ensuring exceptional service delivery and maintaining high levels of customer satisfaction. The ideal candidate will possess excellent communication and problem-solving skills, with a genuine passion for assisting others. Responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, processing orders and returns, and escalating complex problems to appropriate departments. You will be responsible for maintaining accurate customer records and providing timely and effective solutions to customer concerns. This is a hybrid role, requiring the successful candidate to work (Specify Days, e.g., 3 days per week) in our **Hidd, Muharraq, BH** office and the remainder remotely, offering a balance between in-person collaboration and flexibility. Qualifications include a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk environment. Strong computer proficiency, including experience with CRM software and standard office applications, is essential. The ability to multitask, manage time effectively, and remain calm under pressure are key attributes for success in this position. We are looking for individuals who are empathetic, patient, and committed to going the extra mile to meet customer needs. Training on our client's specific products and services will be provided. Opportunities for professional development and career advancement within the company are available for high-performing individuals. If you thrive in a collaborative yet flexible work environment and are passionate about delivering outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
26573 Seef, Capital
BHD45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their expanding team. This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative environment of an office setting. You will be the primary point of contact for customers, providing exceptional support and ensuring a positive experience with our products and services. Your ability to resolve issues efficiently and communicate clearly will be paramount to customer satisfaction and retention.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and report trends in customer issues to contribute to product and service improvements.
- Educate customers on product features and best practices to enhance their experience.
- Process orders, forms, applications, and requests as needed.
- Collaborate with team members to share knowledge and best practices.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to service level agreements (SLAs) and performance metrics.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, helpdesk, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with challenging customer situations.
- Familiarity with online communication tools and platforms.
- A proactive approach to learning about new products and services.
- Team-oriented mindset with the ability to work independently.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
BH11 Al Muharraq, Muharraq
BHD25000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team. This role involves providing exceptional support to our valued customers across various channels, including phone, email, and live chat. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to troubleshoot effectively. You will be the first point of contact for customer inquiries, complaints, and technical issues, striving to resolve them efficiently and empathetically. Key responsibilities include managing customer accounts, documenting interactions, and escalating complex issues to appropriate departments. This position requires a positive attitude, patience, and a strong commitment to customer satisfaction. You will work closely with other departments to ensure a seamless customer experience and to provide feedback on product and service improvements. Training will be provided on our products and services, but prior experience in customer service is highly preferred. The ability to remain calm under pressure and to multitask effectively in a fast-paced environment is essential. This role is a hybrid position, requiring a balance of in-office and remote work, offering flexibility while maintaining team cohesion.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide technical support and troubleshooting assistance for product-related queries.
- Manage customer accounts and update relevant information accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the relevant teams and follow up to ensure resolution.
- Educate customers on product features and services.
- Gather customer feedback and share insights with the product and marketing teams.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to company policies and procedures.
- Collaborate with team members to achieve departmental goals.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Comfortable working in a hybrid environment.
This advertiser has chosen not to accept applicants from your region.
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