21 Customer Support jobs in Manama

Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)

Nationality

Any

Vacancy

1 Vacancy

Job Description

The Customer Implementation and Support Specialistleads the onboarding, technical integration, and ongoing support of clients using INFINIOS cards and payments solutions. This role also manages the Customer Service and Operations Executive team, ensuring seamless service delivery, operational excellence, and continuous improvement. The ideal candidate brings strong expertise in Mastercard and Visa networks, host-to-host (H2H) payment rails, and a proven ability to manage complex client implementations and support operations.

Client Implementation & Onboarding

• Drive end-to-end delivery of card and payment solution implementations, ensuring alignment with client requirements and project timelines.
• Coordinate with internal and external technical teams to configure, test, and deploy solutions.
• Manage multiple projects simultaneously, proactively addressing risks and ensuring successful go-lives.

Customer Support & Incident Management

• Oversee the Customer Service and Operations Executive team to ensure timely and effective resolution of client issues.
• Ensure SLA compliance and escalate unresolved matters to appropriate internal teams.
• Deliver technical guidance and training to clients and internal stakeholders.

Team Leadership & Operational Oversight

• Lead, mentor, and develop team members to maintain high performance and engagement.
• Establish and monitor KPIs to ensure service quality and operational efficiency.
• Promote a culture of accountability, collaboration, and continuous improvement.

Process Optimization & Reporting

• Enhance onboarding and support workflows to improve client satisfaction and operational scalability.
• Maintain accurate documentation for implementations, support cases, and procedures.
• Analyze performance data and generate actionable reports for leadership.

Desired Candidate Profile

• Bachelor’s degree in information technology, Business, or a related field.
• 3+ years in client implementation, technical support, or operations within the cards and payments industry.
• Hands-on experience with H2H payment rails, local switches.
• Strong knowledge of card issuing, acquiring, payment gateways, and transaction processing
• Skilled in managing cross-functional projects and stakeholder communication
• Proficient in project and support tools such as Jira

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About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. We are a respected, established, and ambitious multinational company headquartered in the UK, serving a global customer base.

The company impacts the marine domain worldwide by leading next-generation maritime awareness technologies, products, and systems that enhance security, safety, environmental protection, and sustainability. Our customers range from national coast guards to individual vessel owners.

SRT offers a rewarding environment where high-quality results are recognized. We are committed to innovation and strive to make SRT a challenging and rewarding workplace for talented, hardworking individuals to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expatriates with the relevant experience to apply, given the nature of the project.

Please note: This is NOT a sales role. The position involves providing product support, ongoing integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management to join us as a Technical Account Support Manager. The candidate will be trained to an expert level on our systems to provide frontline support to our customers. Responsibilities include assisting customers in system setup, troubleshooting, and providing insights to our product development teams for improvements.

This role is ideal for someone capable of understanding complex product functionalities and supporting customers effectively. The role involves continuous engagement with customers at all levels.

Experience in IT product management or training for complex applications is highly beneficial.

• Assist customers in configuring system functionalities to meet their needs
• Understand operational objectives and challenges, and adapt system settings accordingly
• Support customers in fully integrating their organization with our system platform
• Provide frontline user support for smooth system operation
• Offer feedback on potential improvements and new features to product teams

• Bilingual in English & Arabic
• Strong problem-solving skills and inquisitiveness
• Excellent interpersonal communication skills
• Professional and discreet
• Ability to quickly grasp new concepts and products

If successful, your job title at SRT will be Customer Success Manager.

• Competitive salary
• Long-term career development opportunities
• Benefits package including private medical care

Join to apply for the Customer Service Executive role at Batelco by Beyon

Join to apply for the Customer Service Executive role at Batelco by Beyon

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Telecommunications

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Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.