1474 Customer Support jobs in Manama

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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• Lead and mentor a team of customer support representatives, providing guidance, training, and performance feedback.
• Manage inbound customer inquiries via phone, email, and chat, resolving issues efficiently and professionally.
• Develop and implement customer support policies and procedures to enhance service quality.
• Monitor customer feedback and service metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments to address complex customer issues and ensure a seamless customer experience.
• Maintain accurate customer records and documentation in the CRM system.
• Handle escalated customer complaints and ensure satisfactory resolution.
• Contribute to the development of self-service support resources, such as FAQs and knowledge base articles.
• Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
• Participate in team meetings and contribute to a positive and collaborative work environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Experience in a hybrid work environment is a plus.
• Knowledge of the local market and customer expectations in **Tubli, Capital, BH** is advantageous.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently, providing clear and concise solutions.
• Educate customers on product features and functionalities.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate unresolved issues to the appropriate technical teams or supervisors.
• Identify trends in customer issues and provide feedback to product development teams.
• Follow communication protocols and company policies.
• Contribute to the creation of help center articles and FAQs.
• Gather customer feedback to identify areas for service improvement.
• Build rapport with customers and foster positive relationships.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.
• Assist with order processing and account management inquiries.
• Handle customer complaints with empathy and a focus on resolution.
• Stay updated on product knowledge and company updates.
• Participate in team meetings and training sessions.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and patient under pressure.
• Strong organizational and time management skills.
• Familiarity with common software and technology.
• Team-oriented with the ability to work independently.
• A genuine desire to help customers.
• Adaptability to changing work environments and customer needs.
• Understanding of customer service best practices.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Troubleshoot and diagnose customer problems efficiently.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate unresolved issues to senior support staff or other departments.
• Provide product and service information to customers.
• Identify opportunities to improve customer experience and service delivery.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Assist in training new team members on support procedures.
• Participate in team meetings and contribute to process improvements.

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with IT support concepts is a plus.

• Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshooting and resolving customer issues and complaints effectively.
• Providing accurate information about products, services, and policies.
• Processing orders, returns, and exchanges as needed.
• Escalating complex issues to the appropriate departments when necessary.
• Documenting customer interactions and resolutions accurately in the CRM system.
• Identifying opportunities to improve customer service processes and customer satisfaction.
• Building and maintaining strong customer relationships.
• Adhering to company guidelines and service level agreements.
• Gathering customer feedback to help shape future product and service development.

• Lead and manage a team of customer support representatives, including training, coaching, and performance evaluation.
• Develop, implement, and refine customer support policies and procedures.
• Ensure timely and accurate resolution of customer inquiries and issues across multiple channels (email, phone, chat).
• Monitor support team performance against established KPIs and service level agreements (SLAs).
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Handle escalated customer complaints and complex support cases.
• Develop and maintain knowledge base articles and support documentation.
• Contribute to the development and delivery of customer support training programs.
• Foster a positive and collaborative team environment focused on customer satisfaction.
• Assist in the hiring and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
• Minimum of 3 years of experience in customer support or a customer-facing role, with at least 1 year in a supervisory or lead capacity.
• Proven experience in leading and motivating a support team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service best practices and support tools.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in the SaaS industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for delivering outstanding customer experiences.

• Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
• Provide accurate and helpful information regarding products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and maintain detailed records in the CRM system.
• Escalate complex issues to senior support staff or relevant departments.
• Educate customers on product features and best practices.
• Contribute to the development of FAQs and support documentation.
• Identify trends in customer inquiries and provide feedback for service improvement.
• Maintain a high level of customer satisfaction.
• Adhere to company policies and procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a remote team.
• Tech-savvy with the ability to learn new software quickly.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshooting and resolving customer issues related to products and services.
• Guiding customers through product features and functionalities.
• Escalating complex issues to appropriate departments when necessary.
• Documenting customer interactions and resolutions in the CRM system.
• Providing feedback to the product development team based on customer interactions.
• Contributing to the development and maintenance of knowledge base articles and FAQs.
• Identifying opportunities to improve customer experience and support processes.
• Adhering to company policies and service level agreements.
• Building rapport and strong relationships with customers.