2405 Customer Support jobs in Manama
Customer Support Lead
23560 Arad
BHD55000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage their customer service operations based in Jidhafs, Capital, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership skills, and be adept at resolving complex customer issues. You will be responsible for guiding a team of customer support representatives, ensuring service excellence, and contributing to the continuous improvement of customer satisfaction. This hybrid role offers a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to achieve performance goals.
- Oversee daily customer support operations, ensuring timely and effective resolution of inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
- Monitor customer feedback and identify trends to proactively address issues and improve service delivery.
- Handle escalated customer complaints and complex issues, working towards satisfactory resolutions.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Analyze customer support metrics (e.g., response time, resolution rate, customer satisfaction scores) and report on team performance.
- Contribute to the development of knowledge base articles and support documentation.
- Identify opportunities for process improvements and implement best practices in customer service.
- Ensure compliance with company standards and service level agreements (SLAs).
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Foster a positive and supportive team environment, promoting teamwork and professional development.
- Stay informed about product updates and company policies to provide accurate information to customers.
- Manage staffing levels and scheduling to ensure adequate coverage during operational hours.
- Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate a team.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Proficiency in relevant software applications (Microsoft Office Suite).
- A customer-centric mindset with a passion for service excellence.
- Experience in developing training materials and conducting team training sessions.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and work in a fast-paced environment.
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0
Customer Support Lead
23111 Arad
BHD75000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to manage and elevate their customer service operations in **A'ali, Northern, BH**. This leadership role is crucial for ensuring exceptional customer satisfaction and operational efficiency within the support department. You will be responsible for supervising a team of customer service representatives, developing and implementing effective support strategies, and acting as a point of escalation for complex customer issues. Your goal will be to foster a customer-centric culture and continuously improve service delivery.
Key responsibilities include training, mentoring, and performance management of the customer support team, setting clear performance metrics and KPIs, and ensuring their achievement. You will analyze customer feedback and support data to identify trends, pinpoint areas for improvement, and implement solutions that enhance the customer experience. This role involves collaborating with other departments, such as Product Development and Sales, to ensure a unified approach to customer needs. You will also be involved in refining support policies, procedures, and documentation to streamline operations and improve response times. The ideal candidate will possess excellent leadership qualities, strong problem-solving abilities, and a deep understanding of customer service best practices. Experience with various CRM and helpdesk software is essential. You should be adept at de-escalating difficult situations and providing effective resolutions. This position offers a significant opportunity to make a tangible impact on customer loyalty and business success within a growing organization. We are looking for an individual who is passionate about customer advocacy and driven to achieve service excellence.
Qualifications:
Key responsibilities include training, mentoring, and performance management of the customer support team, setting clear performance metrics and KPIs, and ensuring their achievement. You will analyze customer feedback and support data to identify trends, pinpoint areas for improvement, and implement solutions that enhance the customer experience. This role involves collaborating with other departments, such as Product Development and Sales, to ensure a unified approach to customer needs. You will also be involved in refining support policies, procedures, and documentation to streamline operations and improve response times. The ideal candidate will possess excellent leadership qualities, strong problem-solving abilities, and a deep understanding of customer service best practices. Experience with various CRM and helpdesk software is essential. You should be adept at de-escalating difficult situations and providing effective resolutions. This position offers a significant opportunity to make a tangible impact on customer loyalty and business success within a growing organization. We are looking for an individual who is passionate about customer advocacy and driven to achieve service excellence.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven track record of improving customer satisfaction metrics.
- Strong leadership, coaching, and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM systems (e.g., Salesforce, Zendesk) and helpdesk software.
- Experience in developing and implementing customer service strategies and policies.
- Ability to analyze data and generate actionable insights.
- Familiarity with service management principles.
- Strong organizational and multitasking skills.
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1
Customer Support Specialist
78901 Manama, Capital
BHD18 Hourly
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Posted 3 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Manama, Capital, BH . This role is vital for ensuring exceptional customer experiences and resolving inquiries efficiently and effectively. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a patient and professional demeanor. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, providing information about products and services, processing orders or returns, and escalating complex problems to the appropriate departments. A key aspect of this role involves maintaining accurate customer records and documentation, ensuring that all interactions are logged and resolved in a timely manner. You will also be expected to identify trends in customer feedback and report them to management to help improve our client's offerings and service delivery. The ability to remain calm and professional under pressure, even when dealing with difficult situations, is essential. This is an excellent opportunity for an individual looking to build a career in customer service within a supportive and collaborative environment. The hybrid work model allows for a blend of in-office interaction and remote flexibility, fostering both team cohesion and individual focus. We are looking for a proactive problem-solver who can empathize with customers and strive to exceed their expectations at every touchpoint. A strong commitment to customer satisfaction and a willingness to learn are highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
40005 Seef, Capital
BHD65000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to guide our customer service team and ensure exceptional client satisfaction. This pivotal role involves managing daily support operations, training and motivating the support staff, and developing strategies to enhance the overall customer experience. The ideal candidate will possess a strong background in customer service management, excellent problem-solving skills, and a passion for helping customers. You will be responsible for handling escalated customer issues, identifying trends in customer inquiries, and collaborating with other departments to improve products and services based on customer feedback.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Oversee the daily operations of the customer support department, ensuring efficient handling of inquiries.
- Develop and implement customer service policies and procedures to enhance service quality.
- Monitor customer support performance metrics and identify areas for improvement.
- Handle and resolve complex customer issues and escalations promptly and professionally.
- Act as a point of contact for high-profile or critical customer complaints.
- Collaborate with product, sales, and marketing teams to share customer feedback and insights.
- Develop and deliver ongoing training programs for the support team on product knowledge and service best practices.
- Ensure timely and accurate responses to customer inquiries across all communication channels (phone, email, chat).
- Contribute to the development of FAQs, knowledge base articles, and self-service resources.
- Analyze customer feedback and support data to identify patterns and recommend proactive solutions.
- Foster a positive and customer-centric team culture.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Proficiency in Microsoft Office Suite.
- Experience in developing training materials and conducting training sessions.
- Ability to adapt to changing priorities and work in a dynamic environment.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
22566 Gudaibiya
BHD25000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team at their Sitra, Capital, BH office. This role is crucial for ensuring our customers receive exceptional service and timely resolution of their inquiries. The ideal candidate will possess excellent communication and problem-solving skills, with a patient and empathetic approach. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical issues, and providing product information. You will also be responsible for documenting customer interactions, updating customer records, and escalating complex issues to appropriate departments. A strong understanding of our products and services is essential, and ongoing training will be provided. The successful candidate will be a team player, able to work effectively in a fast-paced environment and contribute to a positive customer experience. Previous experience in customer service or a related field is preferred. This position requires strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking for an individual who is passionate about helping others and is committed to delivering high-quality support. You will be an integral part of a supportive team dedicated to customer satisfaction. This is an excellent opportunity to grow your career in customer service within a reputable company. Location: Sitra, Capital, BH
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4
Customer Support Specialist
777 Bilad Al Qadeem, Capital
BHD45000 Annually
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Posted 5 days ago
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Job Description
Our client, a rapidly expanding tech company, is looking for a dedicated and empathetic Customer Support Specialist to join their entirely remote support team. This role is crucial for providing exceptional assistance and resolving customer inquiries efficiently and effectively. You will be the first point of contact for our users, offering guidance, troubleshooting technical issues, and ensuring a positive customer experience. This fully remote position allows you to work from home, offering flexibility and convenience. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. A strong ability to learn new systems and products quickly is essential.
Key Responsibilities:
Location: Manama, Capital, BH
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve customer issues related to our products and services.
- Provide clear and concise instructions and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to product and engineering teams for improvement.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to the knowledge base by creating and updating support documentation.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
Location: Manama, Capital, BH
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5
Customer Support Specialist
700 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their expanding team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. This position offers the flexibility of being fully remote, allowing you to work from anywhere while delivering outstanding service. You will handle a variety of customer interactions, including troubleshooting technical issues, answering product-related questions, and processing requests. A passion for customer satisfaction and excellent communication skills are paramount.
Key Responsibilities:
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Provide technical assistance and troubleshooting for product-related issues.
- Educate customers on product features, functionalities, and best practices.
- Process customer orders, returns, and exchanges according to company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the product and development teams.
- Maintain a high level of customer satisfaction by providing empathetic and efficient support.
- Stay up-to-date with product knowledge and company policies.
- Contribute to team goals and objectives, including service level agreements (SLAs).
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
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6
Customer Support Specialist
225 Seef, Capital
BHD45000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a dedicated and customer-centric Customer Support Specialist to join their growing team. This role is crucial in ensuring high levels of customer satisfaction by providing timely, efficient, and accurate support across various communication channels. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. This position offers a hybrid work arrangement, blending remote flexibility with in-office collaboration in Seef, Capital, BH .
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed product information and technical assistance to customers.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Assist customers with order processing, account management, and service-related requests.
- Proactively identify opportunities to improve the customer experience.
- Contribute to the development and maintenance of customer support knowledge base articles and FAQs.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Participate in team meetings, training sessions, and performance reviews.
- Achieve and maintain key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Maintain a thorough understanding of company products, services, and policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Familiarity with common software applications and online platforms.
- Ability to work effectively both independently and as part of a team.
- Experience in the specific industry of our client is a plus.
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7
Customer Support Specialist
50030 Bilad Al Qadeem, Capital
BHD22 Hourly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role is based in **Sanad, Capital, BH**, and operates on a hybrid model, requiring some in-office presence for team collaboration and specific tasks, while allowing for remote work flexibility. The Customer Support Specialist will be the primary point of contact for clients, providing timely and effective assistance across various communication channels, including phone, email, and live chat. The goal is to ensure exceptional customer satisfaction by resolving inquiries, troubleshooting issues, and offering guidance on products and services.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high level of product knowledge and stay updated on service changes.
- Gather customer feedback and share insights with relevant departments to improve services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company guidelines and quality standards for customer support.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong communication and active listening skills.
- Excellent problem-solving and critical-thinking abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and helpdesk software.
- Patience and empathy when dealing with difficult situations.
- Proficiency in relevant software applications and internet navigation.
- Ability to work both independently and as part of a team in a hybrid environment.
- A positive attitude and a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Lead
751 Bilad Al Qadeem, Capital
BHD40000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client, a rapidly growing tech company, is looking for a dynamic and experienced Customer Support Lead to join their team in A'ali, Northern, BH . This hybrid role is instrumental in ensuring our customers receive exceptional support and assistance, fostering loyalty and satisfaction. You will lead and mentor a team of customer support representatives, overseeing daily operations, managing escalations, and ensuring adherence to service level agreements. Responsibilities include developing and refining customer support processes, creating knowledge base articles, and implementing best practices to enhance efficiency and effectiveness. You will be the primary point of contact for complex customer issues, working to resolve them promptly and professionally. The Lead will also analyze customer feedback and support metrics to identify trends and areas for improvement, collaborating with product and engineering teams to address systemic issues. Qualifications include a Bachelor's degree in Business Administration, Communications, or a related field, and at least 3-5 years of experience in customer support, with a minimum of 1 year in a team lead or supervisory role. Proven experience in managing a support team and resolving customer issues is essential. Excellent communication, interpersonal, and problem-solving skills are a must. Familiarity with CRM software and helpdesk ticketing systems is required. This role requires a leader who is passionate about customer service, possesses strong organizational skills, and can thrive in a collaborative, hybrid work environment in A'ali, Northern, BH .
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