1549 Ensuring Customer Satisfaction jobs in Manama
Customer Support Specialist
43210 Seef, Capital
BHD45000 Annually
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Job Description
We are seeking a dedicated and empathetic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. Your responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical issues, processing service requests, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, maintaining accurate records, and contributing to the improvement of our customer service processes. The ideal candidate will possess outstanding communication and interpersonal skills, with a passion for helping others. A calm and patient demeanor, coupled with strong problem-solving abilities, is essential. Previous experience in a customer service or helpdesk role is highly preferred. Proficiency with CRM software and standard office applications is expected. This hybrid role requires a balance of in-office collaboration and remote flexibility, offering a dynamic work environment. You will work closely with your team to ensure consistent service delivery and share best practices. Key duties include providing product information, resolving complaints, processing orders or returns, and gathering customer feedback. You will strive to exceed customer expectations at every touchpoint, fostering loyalty and satisfaction. The ability to multitask and manage your workload effectively in a fast-paced environment is crucial. You will play a vital role in shaping the customer experience and contributing to the overall success of our company. If you are a motivated individual with a commitment to providing top-tier customer support, we encourage you to apply. This is an excellent opportunity to grow within a supportive team and contribute meaningfully to our customer relations.
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0
Customer Support Specialist
214 Manama, Capital
BHD28000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. In this hybrid role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries efficiently and effectively. Your role will involve a blend of remote work and in-office collaboration, offering a flexible work-life balance while ensuring strong team cohesion and operational efficiency. You will be responsible for handling customer calls, emails, and chat support, troubleshooting technical issues, processing orders, and escalating complex problems to the appropriate departments.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues related to products and services, ensuring a high level of customer satisfaction.
- Provide accurate information about company offerings, policies, and procedures.
- Troubleshoot and guide customers through technical difficulties, offering clear and concise solutions.
- Process customer orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and escalate priority issues to the relevant teams for prompt resolution.
- Contribute to the development of customer support documentation and FAQs.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Continuously seek opportunities to improve the customer experience.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven customer support experience, preferably in a call center or helpdesk environment.
- Excellent communication skills, both verbal and written, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer concerns.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a hybrid model, balancing remote and in-office responsibilities.
- Knowledge of the specific industry or product set is a plus.
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1
Customer Support Specialist
212 Seef, Capital
BHD45000 Annually
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Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Hamad Town, Northern, BH**. This role is crucial in ensuring our customers receive exceptional service and support. The ideal candidate will have excellent communication skills, a patient demeanor, and a genuine desire to help others. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting and resolving customer issues; providing information about products and services; escalating complex problems to the appropriate departments; and maintaining accurate customer records. You will be expected to build rapport with customers, understand their needs, and offer effective solutions. This position requires strong problem-solving abilities, the capacity to handle difficult situations with professionalism, and the ability to work efficiently in a fast-paced environment. A high school diploma or equivalent is required, with some college coursework or a degree being an advantage. Previous experience in customer service or a related field is essential. Proficiency in using customer relationship management (CRM) software and other support tools is necessary. The ability to multitask, prioritize tasks, and manage time effectively is paramount. You will be part of a supportive team dedicated to achieving high customer satisfaction rates. Training will be provided on specific products and internal procedures, but a strong foundational understanding of customer service principles is expected. This role is based at our office in Hamad Town and requires consistent on-site presence.
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2
Customer Support Lead
211 Manama, Capital
BHD25 Hourly
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Posted 1 day ago
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Job Description
Our client is looking for a dedicated and experienced Customer Support Lead to manage and elevate our customer service operations in **Manama, Capital, BH**. This role involves leading a team of customer service representatives, ensuring exceptional service delivery, and implementing strategies to enhance customer satisfaction and loyalty. You will be responsible for training, coaching, and mentoring the support team, handling escalated customer issues, and analyzing support data to identify trends and areas for improvement. The ideal candidate will have a strong understanding of customer service best practices, excellent communication and interpersonal skills, and a passion for problem-solving. Proficiency in using CRM software and support ticketing systems is essential. You will collaborate with other departments to ensure a seamless customer experience across all touchpoints. Responsibilities include developing and updating support documentation, monitoring service level agreements (SLAs), and contributing to the overall customer experience strategy. This role offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration. We seek an individual who can inspire a team, drive performance, and champion the voice of the customer within the organization. A proactive approach to identifying and resolving potential issues before they impact clients is highly valued. You will play a key role in shaping the future of our customer support, ensuring our clients receive timely, accurate, and empathetic assistance. Your ability to manage multiple priorities in a fast-paced environment will be crucial to your success. We offer a competitive salary and benefits package, along with opportunities for professional growth within a supportive team environment.
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3
Customer Support Specialist
1012 Al Ghurayfah
BHD15 Hourly
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Posted 1 day ago
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Our client is looking for a dedicated Customer Support Specialist to join their team, providing exceptional service to clients in the Budaiya, Northern, BH area. This role requires a blend of in-office and remote work, offering flexibility while ensuring strong team collaboration. You will be the first point of contact for customer inquiries, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities:
The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer service or helpdesk role is a significant advantage. Familiarity with CRM software and standard office applications is expected. This position offers a competitive hourly wage and opportunities for professional development. While the role is primarily hybrid, occasional travel to the office for team meetings or specific projects may be required. We value individuals who are proactive, reliable, and committed to delivering outstanding customer experiences. If you are passionate about helping others and thrive in a supportive team environment, this could be the perfect opportunity for you. Join us in enhancing our customer's journey and contributing to our company's success.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving technical issues and product-related problems.
- Escalating complex issues to appropriate departments when necessary.
- Providing information about products and services.
- Documenting customer interactions and resolutions in the CRM system.
- Gathering customer feedback and identifying areas for service improvement.
- Maintaining a high level of product knowledge.
- Adhering to company policies and procedures.
- Contributing to team goals and objectives.
- Assisting with training new team members on support processes.
The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in a customer service or helpdesk role is a significant advantage. Familiarity with CRM software and standard office applications is expected. This position offers a competitive hourly wage and opportunities for professional development. While the role is primarily hybrid, occasional travel to the office for team meetings or specific projects may be required. We value individuals who are proactive, reliable, and committed to delivering outstanding customer experiences. If you are passionate about helping others and thrive in a supportive team environment, this could be the perfect opportunity for you. Join us in enhancing our customer's journey and contributing to our company's success.
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4
Customer Support Lead
23560 Arad
BHD55000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage their customer service operations based in Jidhafs, Capital, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership skills, and be adept at resolving complex customer issues. You will be responsible for guiding a team of customer support representatives, ensuring service excellence, and contributing to the continuous improvement of customer satisfaction. This hybrid role offers a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to achieve performance goals.
- Oversee daily customer support operations, ensuring timely and effective resolution of inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
- Monitor customer feedback and identify trends to proactively address issues and improve service delivery.
- Handle escalated customer complaints and complex issues, working towards satisfactory resolutions.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Analyze customer support metrics (e.g., response time, resolution rate, customer satisfaction scores) and report on team performance.
- Contribute to the development of knowledge base articles and support documentation.
- Identify opportunities for process improvements and implement best practices in customer service.
- Ensure compliance with company standards and service level agreements (SLAs).
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Foster a positive and supportive team environment, promoting teamwork and professional development.
- Stay informed about product updates and company policies to provide accurate information to customers.
- Manage staffing levels and scheduling to ensure adequate coverage during operational hours.
- Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate a team.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Proficiency in relevant software applications (Microsoft Office Suite).
- A customer-centric mindset with a passion for service excellence.
- Experience in developing training materials and conducting team training sessions.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and work in a fast-paced environment.
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5
Customer Support Lead
23111 Arad
BHD75000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to manage and elevate their customer service operations in **A'ali, Northern, BH**. This leadership role is crucial for ensuring exceptional customer satisfaction and operational efficiency within the support department. You will be responsible for supervising a team of customer service representatives, developing and implementing effective support strategies, and acting as a point of escalation for complex customer issues. Your goal will be to foster a customer-centric culture and continuously improve service delivery.
Key responsibilities include training, mentoring, and performance management of the customer support team, setting clear performance metrics and KPIs, and ensuring their achievement. You will analyze customer feedback and support data to identify trends, pinpoint areas for improvement, and implement solutions that enhance the customer experience. This role involves collaborating with other departments, such as Product Development and Sales, to ensure a unified approach to customer needs. You will also be involved in refining support policies, procedures, and documentation to streamline operations and improve response times. The ideal candidate will possess excellent leadership qualities, strong problem-solving abilities, and a deep understanding of customer service best practices. Experience with various CRM and helpdesk software is essential. You should be adept at de-escalating difficult situations and providing effective resolutions. This position offers a significant opportunity to make a tangible impact on customer loyalty and business success within a growing organization. We are looking for an individual who is passionate about customer advocacy and driven to achieve service excellence.
Qualifications:
Key responsibilities include training, mentoring, and performance management of the customer support team, setting clear performance metrics and KPIs, and ensuring their achievement. You will analyze customer feedback and support data to identify trends, pinpoint areas for improvement, and implement solutions that enhance the customer experience. This role involves collaborating with other departments, such as Product Development and Sales, to ensure a unified approach to customer needs. You will also be involved in refining support policies, procedures, and documentation to streamline operations and improve response times. The ideal candidate will possess excellent leadership qualities, strong problem-solving abilities, and a deep understanding of customer service best practices. Experience with various CRM and helpdesk software is essential. You should be adept at de-escalating difficult situations and providing effective resolutions. This position offers a significant opportunity to make a tangible impact on customer loyalty and business success within a growing organization. We are looking for an individual who is passionate about customer advocacy and driven to achieve service excellence.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven track record of improving customer satisfaction metrics.
- Strong leadership, coaching, and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM systems (e.g., Salesforce, Zendesk) and helpdesk software.
- Experience in developing and implementing customer service strategies and policies.
- Ability to analyze data and generate actionable insights.
- Familiarity with service management principles.
- Strong organizational and multitasking skills.
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6
Customer Support Specialist
78901 Manama, Capital
BHD18 Hourly
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Posted 6 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Manama, Capital, BH . This role is vital for ensuring exceptional customer experiences and resolving inquiries efficiently and effectively. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a patient and professional demeanor. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, providing information about products and services, processing orders or returns, and escalating complex problems to the appropriate departments. A key aspect of this role involves maintaining accurate customer records and documentation, ensuring that all interactions are logged and resolved in a timely manner. You will also be expected to identify trends in customer feedback and report them to management to help improve our client's offerings and service delivery. The ability to remain calm and professional under pressure, even when dealing with difficult situations, is essential. This is an excellent opportunity for an individual looking to build a career in customer service within a supportive and collaborative environment. The hybrid work model allows for a blend of in-office interaction and remote flexibility, fostering both team cohesion and individual focus. We are looking for a proactive problem-solver who can empathize with customers and strive to exceed their expectations at every touchpoint. A strong commitment to customer satisfaction and a willingness to learn are highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
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7
Customer Support Lead
40005 Seef, Capital
BHD65000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to guide our customer service team and ensure exceptional client satisfaction. This pivotal role involves managing daily support operations, training and motivating the support staff, and developing strategies to enhance the overall customer experience. The ideal candidate will possess a strong background in customer service management, excellent problem-solving skills, and a passion for helping customers. You will be responsible for handling escalated customer issues, identifying trends in customer inquiries, and collaborating with other departments to improve products and services based on customer feedback.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Oversee the daily operations of the customer support department, ensuring efficient handling of inquiries.
- Develop and implement customer service policies and procedures to enhance service quality.
- Monitor customer support performance metrics and identify areas for improvement.
- Handle and resolve complex customer issues and escalations promptly and professionally.
- Act as a point of contact for high-profile or critical customer complaints.
- Collaborate with product, sales, and marketing teams to share customer feedback and insights.
- Develop and deliver ongoing training programs for the support team on product knowledge and service best practices.
- Ensure timely and accurate responses to customer inquiries across all communication channels (phone, email, chat).
- Contribute to the development of FAQs, knowledge base articles, and self-service resources.
- Analyze customer feedback and support data to identify patterns and recommend proactive solutions.
- Foster a positive and customer-centric team culture.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Proficiency in Microsoft Office Suite.
- Experience in developing training materials and conducting training sessions.
- Ability to adapt to changing priorities and work in a dynamic environment.
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8
Customer Support Specialist
22566 Gudaibiya
BHD25000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team at their Sitra, Capital, BH office. This role is crucial for ensuring our customers receive exceptional service and timely resolution of their inquiries. The ideal candidate will possess excellent communication and problem-solving skills, with a patient and empathetic approach. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical issues, and providing product information. You will also be responsible for documenting customer interactions, updating customer records, and escalating complex issues to appropriate departments. A strong understanding of our products and services is essential, and ongoing training will be provided. The successful candidate will be a team player, able to work effectively in a fast-paced environment and contribute to a positive customer experience. Previous experience in customer service or a related field is preferred. This position requires strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking for an individual who is passionate about helping others and is committed to delivering high-quality support. You will be an integral part of a supportive team dedicated to customer satisfaction. This is an excellent opportunity to grow your career in customer service within a reputable company. Location: Sitra, Capital, BH
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