217 Ensuring Customer Satisfaction jobs in Manama

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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• Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain a high level of product knowledge to effectively assist customers.
• Identify recurring customer issues and provide feedback to the product development team for improvements.
• Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.
• Proactively engage with customers to ensure their satisfaction and offer assistance.
• Adhere to established service level agreements (SLAs) and performance metrics.
• Represent the company's brand and values in all customer interactions.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to explain technical concepts clearly and concisely.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with (mention relevant software/industry, e.g., SaaS products, hardware troubleshooting) is advantageous.
• Must be reliable and punctual.

• Respond to customer inquiries via phone, email, and potentially live chat in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues with empathy and efficiency.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update account information in the CRM system.
• Identify and escalate complex issues to the appropriate department or supervisor.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.
• Achieve and maintain key performance indicators (KPIs) such as customer satisfaction and resolution time.
• Assist with training new customer support staff as required.
• Gather customer feedback and report common issues to management.

• High school diploma or equivalent required; further education or certifications are a plus.
• 1-2 years of experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Proficiency in using computers and basic software applications, including CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Ability to remain calm and professional in stressful situations.
• Patience and empathy when dealing with customer concerns.

• Responding promptly and professionally to customer inquiries via phone, email, and in-person.
• Resolving customer complaints and issues with empathy and efficiency.
• Providing information about products, services, and order status.
• Processing returns, exchanges, and refunds according to company policy.
• Documenting customer interactions and resolutions in the CRM system.
• Identifying and escalating complex issues to the appropriate departments.
• Assisting customers with navigating the company website and placing orders.
• Gathering customer feedback to identify areas for service improvement.
• Maintaining up-to-date knowledge of company products and policies.
• Contributing to a positive and collaborative team environment.

• Responding promptly and professionally to customer inquiries via phone, email, and chat channels.
• Diagnosing and troubleshooting customer issues, providing accurate and comprehensive solutions.
• Guiding customers through product features, functionalities, and service offerings.
• Escalating complex issues to appropriate departments or specialists when necessary, ensuring follow-up until resolution.
• Maintaining detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
• Identifying and addressing recurring customer issues, providing feedback to product and service teams for improvement.
• Adhering to established service level agreements (SLAs) and quality standards.
• Proactively seeking opportunities to enhance customer satisfaction and loyalty.
• Staying up-to-date with product knowledge, company policies, and service updates.
• Contributing to team efforts by sharing insights, best practices, and collaborating with colleagues.
• Assisting with customer onboarding processes and providing basic training on product usage.
• Participating in team meetings and training sessions to continuously improve skills and knowledge.
• Contributing to the development of customer support documentation and knowledge base articles.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in a customer service or support role (minimum 2 years preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using CRM software and other support tools.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• A team-player attitude with the ability to work independently when required.
• Familiarity with technical troubleshooting is an advantage.
• Strong command of English; proficiency in Arabic is a significant asset.
• Demonstrated ability to handle difficult customer situations with professionalism and tact.

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Provide technical assistance and troubleshoot customer issues with products or services.
• Resolve customer complaints and escalate complex problems as needed.
• Document all customer interactions accurately and comprehensively in the CRM system.
• Maintain a high level of customer satisfaction through excellent service.
• Identify and communicate customer needs and feedback to relevant departments.
• Follow communication guidelines and best practices.
• Contribute to team goals and departmental objectives.
• Stay updated on product knowledge and company policies.
• Assist with training new team members as required.

• Previous experience in customer service or a support role is preferred.
• Excellent written and verbal communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-first attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a remote setting.
• Basic technical aptitude and understanding of common software applications.
• High school diploma or equivalent; some college coursework is a plus.
• Ability to work independently and collaboratively within a remote team.

• Lead and mentor a team of customer support representatives.
• Oversee daily support operations and ensure timely resolution of customer inquiries.
• Develop and implement customer service policies and procedures.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Train and onboard new support team members.
• Handle escalated customer complaints and complex issues.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with product and sales teams to enhance customer satisfaction.
• Maintain and update support documentation and knowledge base.
• Foster a positive and customer-centric team culture.