63 Front Desk Agents jobs in Manama

Join to apply for the Front Desk Agent role at Downtown Rotana

We are currently looking for dynamic, self-motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in-room and hotel familiarization and assist guests in hotel activity enquiries/requests
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and “switched on” personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Front Desk Agent Full-time vacancy in Manama Bahrain

• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

• Oversee the front desk operations, ensuring smooth check-ins and check-outs.
• Build rapport with guests, anticipate their needs, and provide personalized service.
• Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest requests and special arrangements.
• Manage VIP guest expectations and ensure their needs are met with utmost discretion and efficiency.
• Develop and implement guest satisfaction initiatives and programs.
• Maintain accurate guest records and preferences in the hotel's management system.
• Train and supervise front desk staff, ensuring adherence to service standards.
• Conduct regular service quality checks and provide feedback to the team.
• Handle billing inquiries and ensure accuracy in all financial transactions related to guest accounts.
• Maintain a professional and welcoming atmosphere in the lobby and guest areas.
• Act as an ambassador for the hotel, embodying its values and standards.

• Proven experience as a Front Desk Supervisor, Guest Relations Officer, or similar role in the hospitality industry.
• Excellent knowledge of hotel operations and customer service principles.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• Proficiency in using hotel management software (PMS).
• Adept at handling difficult situations with diplomacy and tact.
• Fluency in English is required; knowledge of Arabic is a plus.
• Impeccable grooming and professional presentation.
• A genuine passion for creating memorable guest experiences.
• Flexibility to work varied shifts, including weekends and holidays.

• Supervise and manage the daily operations of the front desk, concierge, and guest services departments.
• Ensure all guests receive a warm and personalized welcome, and their needs are anticipated and met with efficiency and professionalism.
• Develop and implement service standards and training programs for guest-facing staff to maintain high levels of service quality.
• Handle guest inquiries, feedback, and complaints promptly and effectively, resolving issues to ensure guest satisfaction and loyalty.
• Build and maintain strong relationships with guests, recognizing repeat visitors and VIPs.
• Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure a seamless and enjoyable guest experience.
• Monitor guest satisfaction surveys and online reviews, identifying areas for improvement and implementing corrective actions.
• Manage reservations, room assignments, and special requests, ensuring accuracy and efficiency.
• Prepare regular reports on guest feedback, service performance, and operational efficiency for management review.
• Act as a brand ambassador, upholding the establishment's reputation for outstanding hospitality.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in a guest relations or front office management role within the hospitality industry.
• Proven ability to lead and motivate a diverse team of service professionals.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of hotel management systems (PMS) and reservation software.
• Ability to remain calm and professional under pressure, especially when handling challenging situations.
• Exceptional organizational skills and attention to detail.
• Proficiency in English; knowledge of additional languages is a plus.
• A genuine passion for providing exceptional customer service and creating memorable guest experiences.
• Flexibility to work various shifts, including weekends and holidays, as required by the operation.

• Serve as the main point of contact for guests, addressing inquiries and providing information.
• Manage and resolve guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
• Develop and implement guest service standards and procedures.
• Coordinate with various departments to ensure guest requests are met efficiently.
• Conduct regular guest satisfaction surveys and analyze feedback to identify areas for improvement.
• Maintain guest records and ensure data accuracy.
• Proactively anticipate guest needs and offer personalized services.
• Assist in training and supervising front desk and guest services staff.
• Plan and execute special events and promotions to enhance guest engagement.
• Maintain a professional and welcoming demeanor at all times.
• Contribute to marketing efforts by encouraging positive online reviews and testimonials.
• Oversee the upkeep of lobby and common areas to ensure a pleasant ambiance.
• Manage VIP guest experiences and special arrangements.
• Conduct daily check-ins with relevant teams to ensure operational readiness.
• Prepare daily and weekly reports on guest feedback and operational performance.

• Associate's degree in Hospitality Management, Communications, or a related field is preferred.
• Minimum of 3 years of experience in a guest-facing role, preferably in hospitality or customer service management.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and hotel reservation systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Flexibility to work a hybrid schedule, including some weekends and evenings as needed.
• A passion for delivering outstanding customer service and creating positive guest experiences.
• Familiarity with the local tourism landscape is a plus.
• Ability to work independently and as part of a team.

• Oversee and direct the daily operations of the Guest Relations department, ensuring seamless service delivery.
• Welcome VIP guests and ensure personalized arrangements are made to meet their specific needs and preferences.
• Act as the primary point of contact for guest inquiries, concerns, and special requests, resolving issues promptly and efficiently.
• Liaise effectively with Front Office, Food & Beverage, Housekeeping, and other departments to ensure a cohesive guest experience.
• Develop and implement service standards and training programs for the Guest Relations team to maintain high levels of service quality.
• Monitor guest feedback through various channels (surveys, reviews, direct comments) and implement service improvement initiatives.
• Manage guest complaint resolution, turning potentially negative situations into positive outcomes.
• Organize and oversee special events and in-house promotions designed to enhance guest satisfaction.
• Maintain an in-depth knowledge of hotel facilities, services, local attractions, and activities to provide informed recommendations to guests.
• Empower the Guest Relations team to make on-the-spot decisions to ensure guest satisfaction and service recovery.

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in guest services or front office management within the luxury hotel sector.
• Proven leadership experience with a strong ability to manage and motivate a diverse team.
• Exceptional communication, interpersonal, and problem-solving skills.
• A sophisticated and professional demeanor, with excellent presentation.
• Proficiency in hotel management systems (PMS) and standard office software.
• Fluency in English is essential; knowledge of additional languages is a significant advantage.
• Strong understanding of luxury guest expectations and service etiquette.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the hospitality industry.
• Demonstrated passion for delivering outstanding customer service and creating unique guest experiences.

• Oversee the daily operations of the front desk, concierge, and guest services departments.
• Lead, train, and motivate a team of guest relations professionals.
• Ensure all guests receive a warm and professional welcome and exceptional service throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and efficiently, resolving issues to the guests' satisfaction.
• Develop and implement strategies to enhance guest satisfaction, loyalty, and retention.
• Monitor online reviews and guest feedback, taking appropriate action to address concerns and capitalize on positive comments.
• Collaborate with other departments (e.g., housekeeping, F&B, sales) to ensure seamless service delivery.
• Maintain high standards of presentation and professionalism within the guest services team.
• Manage reservations, check-ins, check-outs, and billing processes accurately.
• Create and manage guest relations programs and loyalty initiatives.
• Identify opportunities for service improvement and proactively implement solutions.
• Ensure compliance with company policies and service standards.
• Assist with event coordination and special guest requests.

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 3-5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
• Proven experience in leading and managing service-oriented teams.
• Exceptional interpersonal, communication, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in hotel management software (PMS) and reservation systems.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding guest experiences.
• Fluency in English; additional languages are a plus.
• Flexible work schedule, including evenings, weekends, and holidays as needed.