187 Front Desk Staff jobs in Manama
Front Desk Agent
Posted today
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We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Front Desk Agent
Posted 3 days ago
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Join to apply for the Front Desk Agent role at Downtown Rotana
We are currently looking for dynamic, self-motivated Front Office professionals who want to move their careers forward.
Responsibilities- Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
- Conduct in-room and hotel familiarization and assist guests in hotel activity enquiries/requests
- Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.
Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and “switched on” personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
- Entry level
- Full-time
- Customer Service
- Hospitality
Front Desk Agent
Posted 20 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
Front Desk Agent
Posted today
Job Viewed
Job Description
2- Welcome guests by greeting them, in person or on the telephone; answering or referring inquiries as appropriate, and take adequate messages when required
3- Administer all hotel reservations, cancellations and no-shows, in line with company policy
4- Monitor the logbook
5- Help with the inventory of assets, on-hand products, and store, if any.
6- Provide exceptional customer service
7- Effectively inform and educate our guests about our offers.
8- Be flexible with your schedule, supporting the needs of the company.
9- Properly care for office equipment’s.
10- Have complete knowledge and understanding of all services and products offered
11- Communicate to management any and all occurrences involving staff or guests in that require attention
12- Handle guests’ questions and concerns professionally and courteously
13- Provide accurate, appropriate and immediate responses to all requests by guests
14- Maintain a positive attitude and contribute toward a quality work environment
15- Regularly attend, participate in and support training and staff meetings, which may require working outside of normal hours
16- Assist in all areas as requested by management
**Job Types**: Full-time, Permanent
**Experience**:
- Receptionist/Front Desk: 1 year (preferred)
Hotel Front Desk Manager
Posted today
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Job Description
Responsibilities:
- Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
- Train, motivate, and manage the front desk team to ensure high levels of performance and guest satisfaction.
- Develop and implement front desk procedures to enhance efficiency and service quality.
- Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
- Ensure accurate billing and financial transactions at the front desk.
- Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest service.
- Manage room inventory and occupancy levels, working closely with the reservations team.
- Oversee the implementation of hotel policies and procedures at the front desk.
- Conduct regular staff meetings and performance evaluations for front desk personnel.
- Maintain a high standard of appearance and professionalism for the front desk area and team.
- Analyze front desk operations data to identify areas for improvement and implement solutions.
- Ensure compliance with all health, safety, and security regulations.
- Assist guests with local information, recommendations, and excursion bookings.
- Manage the hotel's reputation by ensuring positive guest interactions.
- Contribute to the overall success and profitability of the hotel through excellent guest service and operational efficiency.
- Proven experience as a Front Desk Manager, Assistant Front Desk Manager, or a similar leadership role in the hospitality industry.
- In-depth knowledge of hotel management systems (PMS) and booking software.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional under pressure.
- A passion for delivering exceptional customer service.
- Proficiency in multiple languages is a significant advantage.
- A degree in Hospitality Management or a related field is preferred.
- Excellent organizational and multitasking skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Strong understanding of revenue management principles is a plus.
- Previous experience in the Bahraini hospitality market is beneficial.
Front Desk Shift Leader
Posted today
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Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.
Front Desk Shift Leader
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.
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Front Desk Agent Full-time
Posted 3 days ago
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Front Desk Agent Full-time vacancy in Manama Bahrain
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and vendors
- Prepares all necessary reports during each shift for the management team
Job Qualifications:
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
Guest Experience Expert (Front Desk/guest Relation
Posted today
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Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Office assistant
Posted 25 days ago
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Job Description
We are seeking a highly organized and detail-oriented Office Assistant to join our team in Isa Town, Bahrain. The successful candidate will support the smooth operation of our office by handling various administrative tasks and providing general support to staff members.
Responsibilities:- Greet and assist visitors professionally and courteously
- Answer incoming calls and direct them appropriately
- Maintain office supplies and ensure they are well-stocked
- Organize and schedule meetings, appointments, and travel arrangements
- Prepare and distribute documents, memos, and reports
- Assist with basic bookkeeping tasks such as invoicing and expense tracking
- Perform data entry accurately and efficiently
- Maintain electronic and paper filing systems
- Handle incoming/outgoing mail and packages
- Keep office areas clean and tidy
- High school diploma or equivalent; additional training in office administration is a plus
- Previous experience as an office assistant or similar role preferred
- Strong written and verbal communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize
- Ability to work independently with minimal supervision
- Attention to detail
- Must have a valid visa for employment in Bahrain
USD 1600 per month
This is an urgent opening. Interested candidates are encouraged to apply promptly. We welcome all nationalities, with a preference for those already based in Isa Town or holding valid Bahrain work visas.
Join our team of professionals today!
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