204 Front Office Manager jobs in Manama
Front Office Manager
Posted 6 days ago
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Responsibilities:
- Manage and supervise all front office operations, including check-in, check-out, guest services, and concierge.
- Lead, train, motivate, and manage the front desk team to ensure high service standards.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Ensure efficient room allocation and manage room inventory to maximize occupancy.
- Develop and implement front office policies and procedures.
- Monitor and control front office budget and expenses.
- Liaise with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experience.
- Oversee the implementation of revenue management strategies for room rates and availability.
- Maintain high standards of guest satisfaction and loyalty.
- Ensure compliance with all hotel policies, safety, and security procedures.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and property management systems (PMS).
- Knowledge of revenue management principles and yield strategies.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Commitment to delivering exceptional guest service.
- Proficiency in relevant software applications.
- A professional and polished appearance.
Front Office Manager
Posted 24 days ago
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Job Description
Key Responsibilities:
- Manage all front office operations, including reception, concierge, bell desk, and guest services, ensuring efficient and courteous service.
- Train, supervise, and motivate front office staff to deliver outstanding customer service and adhere to hotel policies and procedures.
- Develop and implement standard operating procedures to enhance guest satisfaction and operational efficiency.
- Handle guest inquiries, complaints, and requests promptly and professionally, resolving issues to ensure guest satisfaction.
- Oversee room inventory, room allocations, and guest arrivals/departures, ensuring accuracy and efficiency.
- Manage the front office budget, controlling expenses and optimizing revenue through upselling and effective yield management strategies.
- Ensure the lobby and front desk areas are maintained to the highest standards of cleanliness and presentation.
- Collaborate with other hotel departments, such as Housekeeping, Food & Beverage, and Maintenance, to ensure a cohesive guest experience.
- Implement and monitor quality assurance programs to ensure consistent service delivery.
- Prepare daily reports on front office activities, occupancy, and revenue for management review.
- Conduct regular staff meetings to communicate updates, discuss performance, and provide training.
- Stay updated on industry trends and best practices in hotel management and customer service.
Qualifications:
- Minimum of 3-5 years of experience in a supervisory or managerial role within hotel front office operations.
- Proven track record of success in managing guest relations and resolving complex service issues.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and time-management abilities, with the capacity to multitask effectively in a fast-paced environment.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- A diploma or degree in Hotel Management or a related field is preferred.
- Fluency in English is essential; knowledge of other languages is a plus.
- A professional appearance and a commitment to providing exceptional service.
This position is based at our beautiful property in Seef, Capital, BH and requires a dedicated individual committed to upholding our reputation for excellence in hospitality.
Assistant Front Office Manager
Posted 16 days ago
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Job Description
**What will I be doing?**
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
+ Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
+ Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
+ Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0BZP9_
**EOE/AA/Disabled/Veterans**
Customer Service Representative
Posted 4 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
Customer Service Supervisor
Posted 8 days ago
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Job Description
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
Customer Service Manager
Posted 10 days ago
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Customer Service Specialist
Posted 24 days ago
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Job Description
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
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Customer Service Team Lead
Posted today
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Senior Customer Service Representative
Posted today
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Job Description
Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues; processing orders and returns; and escalating complex problems to appropriate departments. You will maintain detailed records of customer interactions and feedback in the CRM system. The ideal candidate will have a deep understanding of customer service best practices and a passion for helping others. You should be proficient in using various customer support software and tools, and possess excellent active listening skills. Experience in conflict resolution and de-escalation techniques is highly valued. This role requires a proactive approach to identifying customer needs and offering solutions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience in a customer service or helpdesk role.
- Proven experience in handling customer complaints and resolving issues effectively.
- Excellent verbal and written communication skills.
- Strong technical aptitude and ability to troubleshoot common issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time efficiently in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Previous experience in a senior or lead customer service role is a strong advantage.
This is an excellent opportunity to join a supportive and growing company while working from the convenience of your own home. If you are passionate about delivering outstanding customer service and possess the skills to excel in a remote environment, we encourage you to apply.
Lead Customer Service Representative
Posted 5 days ago
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