146 Front Office Manager jobs in Manama
Senior Front Office Manager
102 Juffair, Capital
BHD65000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly experienced and guest-focused Senior Front Office Manager to oversee the daily operations of their premier hospitality establishment. This role is integral to ensuring exceptional guest experiences and maintaining the highest standards of service excellence. You will lead a team of front desk professionals, receptionists, and concierges, providing training, motivation, and performance management to ensure seamless operations. The ideal candidate will possess a strong background in hotel management, exceptional interpersonal skills, and a deep understanding of front office procedures, including reservations, check-in/check-out, concierge services, and guest relations. You should be adept at problem-solving, handling guest complaints effectively, and implementing service recovery strategies. This position requires a hands-on approach, a proactive attitude, and the ability to thrive in a dynamic and demanding environment located in Jidhafs, Capital, BH .
Key Responsibilities:
Key Responsibilities:
- Manage and direct all front office operations, ensuring efficiency and guest satisfaction.
- Lead, train, and mentor the front desk team to uphold service standards and operational procedures.
- Oversee the reservation process, room assignments, and occupancy management to maximize revenue.
- Handle guest inquiries, requests, and complaints with professionalism and a commitment to exceeding expectations.
- Implement and monitor service standards to ensure consistent delivery of high-quality guest experiences.
- Manage front office staffing levels, schedules, and performance evaluations.
- Collaborate with other departments, such as Housekeeping, Food & Beverage, and Sales, to ensure seamless guest service.
- Develop and implement strategies to improve guest satisfaction scores and online reviews.
- Manage the front office budget, controlling costs and identifying opportunities for revenue enhancement.
- Ensure the security and integrity of guest information and hotel assets.
- Stay updated on industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
- Minimum of 5 years of progressive experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven track record of delivering exceptional guest service and managing high-performing teams.
- In-depth knowledge of hotel management systems (PMS) and reservation software.
- Strong leadership, communication, and problem-solving skills.
- Ability to remain calm and effective under pressure.
- A passion for hospitality and a commitment to service excellence.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
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0
Senior Front Office Manager
234 Seef, Capital
BHD2500 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an experienced and dynamic Senior Front Office Manager to oversee and enhance the guest experience in a premier hospitality establishment located in the heart of Seef, Capital, BH . This pivotal role requires a strategic leader with a proven track record in managing front desk operations, ensuring seamless check-in/check-out processes, and fostering a welcoming atmosphere for all guests. You will be responsible for leading a team of front desk professionals, providing training, setting performance standards, and ensuring consistent service excellence. Key responsibilities include managing reservations, coordinating with other hotel departments, handling guest inquiries and complaints with utmost professionalism, and implementing operational improvements to boost efficiency and guest satisfaction.
The ideal candidate will possess exceptional interpersonal and communication skills, a keen eye for detail, and the ability to remain calm and effective under pressure. A strong understanding of hotel management software and industry best practices is essential. You will be expected to develop and maintain high service standards, manage budgets for the front office department, and contribute to the overall success of the establishment. This role also involves troubleshooting any operational issues that may arise and ensuring the smooth functioning of all front desk activities throughout the day and night. Furthermore, you will play a crucial role in shaping the guest's perception of our client's brand through consistent delivery of outstanding service. We are looking for an individual who is passionate about hospitality, committed to excellence, and ready to take on the challenges of a fast-paced environment. Experience in a similar role within the luxury hospitality sector is highly desirable. This position offers a competitive salary and benefits package, and the opportunity to grow within a respected organization. The hybrid nature of this role allows for a blend of on-site leadership and strategic remote planning, offering flexibility while maintaining essential on-the-ground oversight.
Qualifications:
The ideal candidate will possess exceptional interpersonal and communication skills, a keen eye for detail, and the ability to remain calm and effective under pressure. A strong understanding of hotel management software and industry best practices is essential. You will be expected to develop and maintain high service standards, manage budgets for the front office department, and contribute to the overall success of the establishment. This role also involves troubleshooting any operational issues that may arise and ensuring the smooth functioning of all front desk activities throughout the day and night. Furthermore, you will play a crucial role in shaping the guest's perception of our client's brand through consistent delivery of outstanding service. We are looking for an individual who is passionate about hospitality, committed to excellence, and ready to take on the challenges of a fast-paced environment. Experience in a similar role within the luxury hospitality sector is highly desirable. This position offers a competitive salary and benefits package, and the opportunity to grow within a respected organization. The hybrid nature of this role allows for a blend of on-site leadership and strategic remote planning, offering flexibility while maintaining essential on-the-ground oversight.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
- Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong understanding of customer service principles and best practices in the hospitality industry.
- Flexibility to work various shifts, including weekends and holidays.
- Fluency in English; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Front Office Manager - Luxury Hotel
2001 Juffair, Capital
BHD50000 Annually
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Posted today
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Job Description
Our client, a prestigious luxury hotel brand, is seeking an experienced and charismatic Front Office Manager to oversee all guest reception operations. This is a fully remote management role, perfect for a hospitality leader who thrives on delivering exceptional guest experiences and can manage teams effectively through digital platforms. You will be responsible for leading a team of front desk staff, ensuring seamless check-in and check-out processes, managing guest inquiries and resolving issues with utmost professionalism, and upholding the hotel's high standards of service. The ideal candidate will have a proven track record in front office management within the luxury hospitality sector, outstanding leadership skills, and a deep commitment to guest satisfaction. You will play a key role in training and developing front desk personnel, implementing operational efficiencies, and contributing to the overall success of the guest experience. Strong communication, problem-solving abilities, and a calm demeanor under pressure are essential. This position offers the flexibility to manage operations remotely, requiring excellent organizational skills and the ability to foster a positive team environment through virtual means.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily front office operations, including check-in/check-out, reservations, and guest services.
- Lead, train, and motivate front desk staff to ensure exceptional guest service.
- Manage guest inquiries, complaints, and service recovery efforts effectively.
- Implement and enforce hotel policies and procedures.
- Ensure the highest standards of guest satisfaction and loyalty.
- Coordinate with other hotel departments to ensure smooth operations.
- Monitor and manage front office budget and staffing levels.
- Utilize hotel management software (PMS) proficiently.
- Analyze guest feedback and implement improvements.
- Contribute to strategic planning for front office operations.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role within luxury hotels.
- Proven leadership and team management skills.
- Exceptional customer service and problem-solving abilities.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Excellent communication and interpersonal skills.
- Ability to manage operations remotely and effectively lead a distributed team.
- Strong organizational and multitasking abilities.
- Fluency in English; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
2
Front Office Manager - Luxury Hotel
1081 Hamad Town, Northern
BHD60000 Annually
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Posted 1 day ago
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Job Description
Our client, a globally recognized luxury hotel brand, is seeking an exceptional and charismatic Front Office Manager to lead their remote guest services operations. This is a unique opportunity for a hospitality professional to elevate the guest experience through strategic leadership and innovative remote guest engagement. You will be responsible for overseeing all aspects of the front office, ensuring seamless guest check-in and check-out, managing reservations, coordinating with other hotel departments, and resolving guest concerns to maintain the highest standards of service excellence. This role demands impeccable organizational skills, strong leadership capabilities, and a passion for delivering unforgettable guest experiences, all managed from a remote setting.
Responsibilities:
Qualifications:
This is an outstanding opportunity to take on a leadership role in the luxury hospitality industry, driving exceptional guest experiences through innovative remote management. You will work with a passionate team dedicated to maintaining the highest standards of service. Our client offers a competitive salary, benefits, and the chance to be part of a world-class organization.
Responsibilities:
- Lead and manage the remote front office team, providing training, motivation, and performance feedback.
- Develop and implement operational procedures to ensure efficient and smooth front office operations.
- Oversee the guest arrival and departure process, ensuring personalized and welcoming experiences.
- Manage reservation systems and room inventory to maximize occupancy and revenue.
- Handle guest inquiries, requests, and complaints with professionalism and promptness, aiming for first-contact resolution.
- Coordinate effectively with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure guest satisfaction.
- Monitor guest feedback and implement strategies to continuously improve service quality.
- Ensure adherence to hotel policies, procedures, and brand standards.
- Develop and manage the front office budget, controlling costs without compromising service quality.
- Train staff on upselling techniques and promoting hotel services and amenities.
- Implement and maintain robust remote communication protocols for team coordination and information dissemination.
- Analyze front office performance data and generate reports for senior management.
- Foster a positive and collaborative work environment for the remote team.
- Ensure the security and confidentiality of guest information.
Qualifications:
- High school diploma required; Bachelor's degree in Hospitality Management or a related field is highly preferred.
- Minimum of 5 years of progressive experience in front office operations, with at least 2 years in a supervisory or management role within the luxury hotel sector.
- Proven experience managing and motivating remote teams effectively.
- In-depth knowledge of Property Management Systems (PMS) and reservation software.
- Exceptional customer service skills with a keen eye for detail and a passion for exceeding guest expectations.
- Strong leadership, communication, and problem-solving abilities.
- Proficiency in Microsoft Office Suite and remote collaboration tools.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Excellent interpersonal skills and the ability to build rapport with guests and team members.
- Flexibility to work varied shifts, including weekends and holidays, as needed for remote coverage.
- Fluency in English is essential; proficiency in additional languages is a plus.
- A professional appearance and demeanor, even when working remotely.
This is an outstanding opportunity to take on a leadership role in the luxury hospitality industry, driving exceptional guest experiences through innovative remote management. You will work with a passionate team dedicated to maintaining the highest standards of service. Our client offers a competitive salary, benefits, and the chance to be part of a world-class organization.
This advertiser has chosen not to accept applicants from your region.
3
Head of Revenue Management (Hospitality)
1023 Bilad Al Qadeem, Capital
BHD130000 Annually
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Posted 3 days ago
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Job Description
Our client, a renowned leader in the hospitality sector, is seeking an innovative and strategic Head of Revenue Management. This is a fully remote position, allowing you to leverage your expertise from anywhere while driving critical business decisions for our properties. You will be responsible for developing and implementing sophisticated revenue management strategies to maximize profitability across all segments of the hospitality business. This involves analyzing market trends, competitor pricing, and historical data to forecast demand and set optimal pricing strategies for rooms, services, and events. You will collaborate closely with sales, marketing, and operations teams to align pricing with promotional activities and occupancy goals. Overseeing the utilization of revenue management systems and ensuring data integrity are key responsibilities. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with exceptional analytical, quantitative, and strategic thinking skills. A proven track record in driving revenue growth and optimizing profit margins in a similar role is essential. Experience with dynamic pricing models, yield management techniques, and various hotel management software suites is highly desirable. You will be expected to lead by example, mentor junior revenue managers, and foster a culture of continuous improvement. This is a unique opportunity to impact a leading hospitality brand from a remote location, contributing significantly to its financial success in relation to its operations in Janabiyah, Northern, BH . We seek a forward-thinking professional ready to redefine revenue strategies in a flexible, remote work environment.
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4
Guest Relations Manager
900 Ghuraifa, Capital
BHD40000 Annually
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Posted 2 days ago
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Job Description
Our client, a premier hospitality establishment in **Budaiya, Northern, BH**, is actively seeking a highly motivated and service-oriented Guest Relations Manager. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be the primary point of contact for guest inquiries, concerns, and special requests, striving to exceed expectations at every touchpoint. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a passion for delivering world-class customer service in a fast-paced environment.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee the front desk operations, ensuring smooth check-ins and check-outs.
- Build rapport with guests, anticipate their needs, and provide personalized service.
- Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
- Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest requests and special arrangements.
- Manage VIP guest expectations and ensure their needs are met with utmost discretion and efficiency.
- Develop and implement guest satisfaction initiatives and programs.
- Maintain accurate guest records and preferences in the hotel's management system.
- Train and supervise front desk staff, ensuring adherence to service standards.
- Conduct regular service quality checks and provide feedback to the team.
- Handle billing inquiries and ensure accuracy in all financial transactions related to guest accounts.
- Maintain a professional and welcoming atmosphere in the lobby and guest areas.
- Act as an ambassador for the hotel, embodying its values and standards.
Qualifications:
- Proven experience as a Front Desk Supervisor, Guest Relations Officer, or similar role in the hospitality industry.
- Excellent knowledge of hotel operations and customer service principles.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to remain calm and effective under pressure.
- Proficiency in using hotel management software (PMS).
- Adept at handling difficult situations with diplomacy and tact.
- Fluency in English is required; knowledge of Arabic is a plus.
- Impeccable grooming and professional presentation.
- A genuine passion for creating memorable guest experiences.
- Flexibility to work varied shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
226 Seef, Capital
BHD60000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an experienced and polished Guest Relations Manager to oversee guest services and ensure exceptional hospitality experiences at their premier establishment in **Seef, Capital, BH**. This role demands a proactive individual with a passion for service excellence and a keen eye for detail.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk, concierge, and guest services departments.
- Ensure all guests receive a warm and personalized welcome, and their needs are anticipated and met with efficiency and professionalism.
- Develop and implement service standards and training programs for guest-facing staff to maintain high levels of service quality.
- Handle guest inquiries, feedback, and complaints promptly and effectively, resolving issues to ensure guest satisfaction and loyalty.
- Build and maintain strong relationships with guests, recognizing repeat visitors and VIPs.
- Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure a seamless and enjoyable guest experience.
- Monitor guest satisfaction surveys and online reviews, identifying areas for improvement and implementing corrective actions.
- Manage reservations, room assignments, and special requests, ensuring accuracy and efficiency.
- Prepare regular reports on guest feedback, service performance, and operational efficiency for management review.
- Act as a brand ambassador, upholding the establishment's reputation for outstanding hospitality.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in a guest relations or front office management role within the hospitality industry.
- Proven ability to lead and motivate a diverse team of service professionals.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong knowledge of hotel management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure, especially when handling challenging situations.
- Exceptional organizational skills and attention to detail.
- Proficiency in English; knowledge of additional languages is a plus.
- A genuine passion for providing exceptional customer service and creating memorable guest experiences.
- Flexibility to work various shifts, including weekends and holidays, as required by the operation.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Relations Manager
50003 Tubli
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and guest-focused Guest Relations Manager to join their vibrant team. This hybrid role requires a balance of on-site engagement at our prime location in Isa Town, Southern, BH , and remote administrative duties, offering a flexible work environment. The Guest Relations Manager will be the primary point of contact for guests, ensuring exceptional service standards and fostering positive relationships. You will be responsible for handling guest inquiries, resolving complaints, and anticipating guest needs to create memorable experiences. This position plays a crucial role in maintaining the reputation and brand loyalty of our establishments. The ideal candidate possesses outstanding communication skills, a proactive approach to problem-solving, and a genuine passion for hospitality.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Serve as the main point of contact for guests, addressing inquiries and providing information.
- Manage and resolve guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
- Develop and implement guest service standards and procedures.
- Coordinate with various departments to ensure guest requests are met efficiently.
- Conduct regular guest satisfaction surveys and analyze feedback to identify areas for improvement.
- Maintain guest records and ensure data accuracy.
- Proactively anticipate guest needs and offer personalized services.
- Assist in training and supervising front desk and guest services staff.
- Plan and execute special events and promotions to enhance guest engagement.
- Maintain a professional and welcoming demeanor at all times.
- Contribute to marketing efforts by encouraging positive online reviews and testimonials.
- Oversee the upkeep of lobby and common areas to ensure a pleasant ambiance.
- Manage VIP guest experiences and special arrangements.
- Conduct daily check-ins with relevant teams to ensure operational readiness.
- Prepare daily and weekly reports on guest feedback and operational performance.
Qualifications:
- Associate's degree in Hospitality Management, Communications, or a related field is preferred.
- Minimum of 3 years of experience in a guest-facing role, preferably in hospitality or customer service management.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and hotel reservation systems.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Flexibility to work a hybrid schedule, including some weekends and evenings as needed.
- A passion for delivering outstanding customer service and creating positive guest experiences.
- Familiarity with the local tourism landscape is a plus.
- Ability to work independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
70120 Askar, Southern
BHD60000 Annually
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Posted 3 days ago
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Job Description
Our client, a prestigious luxury hotel in the heart of Sanad, Capital, BH , is seeking an exceptional Guest Relations Manager to elevate the guest experience. This role is central to ensuring every guest receives unparalleled service from arrival to departure. You will lead a dedicated team, coordinate with various hotel departments, and actively engage with guests to anticipate needs, resolve issues, and create memorable stays. The ideal candidate possesses impeccable interpersonal skills, a refined demeanor, and a passion for exceeding expectations in the hospitality industry. This position requires a strong presence on-site to effectively manage operations and interact with guests and staff.
Responsibilities:
Responsibilities:
- Oversee and direct the daily operations of the Guest Relations department, ensuring seamless service delivery.
- Welcome VIP guests and ensure personalized arrangements are made to meet their specific needs and preferences.
- Act as the primary point of contact for guest inquiries, concerns, and special requests, resolving issues promptly and efficiently.
- Liaise effectively with Front Office, Food & Beverage, Housekeeping, and other departments to ensure a cohesive guest experience.
- Develop and implement service standards and training programs for the Guest Relations team to maintain high levels of service quality.
- Monitor guest feedback through various channels (surveys, reviews, direct comments) and implement service improvement initiatives.
- Manage guest complaint resolution, turning potentially negative situations into positive outcomes.
- Organize and oversee special events and in-house promotions designed to enhance guest satisfaction.
- Maintain an in-depth knowledge of hotel facilities, services, local attractions, and activities to provide informed recommendations to guests.
- Empower the Guest Relations team to make on-the-spot decisions to ensure guest satisfaction and service recovery.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest services or front office management within the luxury hotel sector.
- Proven leadership experience with a strong ability to manage and motivate a diverse team.
- Exceptional communication, interpersonal, and problem-solving skills.
- A sophisticated and professional demeanor, with excellent presentation.
- Proficiency in hotel management systems (PMS) and standard office software.
- Fluency in English is essential; knowledge of additional languages is a significant advantage.
- Strong understanding of luxury guest expectations and service etiquette.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the hospitality industry.
- Demonstrated passion for delivering outstanding customer service and creating unique guest experiences.
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8
Guest Relations Manager
1112 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a charismatic and customer-focused Guest Relations Manager to oversee guest services and ensure an exceptional experience for all visitors. This role requires a blend of on-site management and potential remote coordination for administrative tasks. You will be responsible for leading the front desk and concierge teams, handling guest inquiries and complaints, and implementing strategies to enhance guest satisfaction and loyalty. The ideal candidate will have extensive experience in hospitality, outstanding communication and interpersonal skills, and a passion for service excellence. You will play a pivotal role in shaping the guest experience, from arrival to departure. The position is located in the vibrant area of Seef, Capital, BH , and offers a hybrid work arrangement.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and guest services departments.
- Lead, train, and motivate a team of guest relations professionals.
- Ensure all guests receive a warm and professional welcome and exceptional service throughout their stay.
- Handle guest inquiries, requests, and complaints promptly and efficiently, resolving issues to the guests' satisfaction.
- Develop and implement strategies to enhance guest satisfaction, loyalty, and retention.
- Monitor online reviews and guest feedback, taking appropriate action to address concerns and capitalize on positive comments.
- Collaborate with other departments (e.g., housekeeping, F&B, sales) to ensure seamless service delivery.
- Maintain high standards of presentation and professionalism within the guest services team.
- Manage reservations, check-ins, check-outs, and billing processes accurately.
- Create and manage guest relations programs and loyalty initiatives.
- Identify opportunities for service improvement and proactively implement solutions.
- Ensure compliance with company policies and service standards.
- Assist with event coordination and special guest requests.
- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
- Minimum of 3-5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven experience in leading and managing service-oriented teams.
- Exceptional interpersonal, communication, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in hotel management software (PMS) and reservation systems.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding guest experiences.
- Fluency in English; additional languages are a plus.
- Flexible work schedule, including evenings, weekends, and holidays as needed.
This advertiser has chosen not to accept applicants from your region.
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