204 Front Office Manager jobs in Manama
Front Office Manager
2003 Arad
BHD65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a luxury hotel renowned for its exceptional guest experiences and world-class service, is seeking a dynamic and experienced Front Office Manager. This crucial leadership role is responsible for overseeing all aspects of the front desk operations, ensuring that every guest receives a seamless, welcoming, and memorable stay. You will lead a team of front desk agents, receptionists, and bell staff, providing training, motivation, and performance management to maintain the highest service standards. Your responsibilities will include managing guest check-ins and check-outs, handling guest inquiries and resolving any issues promptly and efficiently, and overseeing room inventory and rates to maximize occupancy and revenue. You will also be responsible for implementing and adhering to hotel policies and procedures, ensuring compliance with safety and security regulations. The ideal candidate possesses strong leadership skills, excellent communication and interpersonal abilities, and a keen eye for detail. A proven track record in hotel front office management, coupled with a passion for hospitality and guest satisfaction, is essential. You should be adept at problem-solving, possess strong organizational skills, and be able to thrive in a fast-paced, guest-focused environment. This is an outstanding opportunity to join a prestigious hospitality brand and contribute to its continued success by delivering unparalleled guest service.
Responsibilities:
Qualifications:
Responsibilities:
- Manage and supervise all front office operations, including check-in, check-out, guest services, and concierge.
- Lead, train, motivate, and manage the front desk team to ensure high service standards.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Ensure efficient room allocation and manage room inventory to maximize occupancy.
- Develop and implement front office policies and procedures.
- Monitor and control front office budget and expenses.
- Liaise with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experience.
- Oversee the implementation of revenue management strategies for room rates and availability.
- Maintain high standards of guest satisfaction and loyalty.
- Ensure compliance with all hotel policies, safety, and security procedures.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and property management systems (PMS).
- Knowledge of revenue management principles and yield strategies.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Commitment to delivering exceptional guest service.
- Proficiency in relevant software applications.
- A professional and polished appearance.
This advertiser has chosen not to accept applicants from your region.
0
Front Office Manager
222 Seef, Capital
BHD50000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Front Office Manager to oversee the operations of our premier hotel located in Seef, Capital, BH . This role is crucial to ensuring exceptional guest experiences and maintaining the highest standards of service delivery. The ideal candidate will be a natural leader with a passion for hospitality and a keen eye for detail, ensuring seamless operations from check-in to check-out.
Key Responsibilities:
Qualifications:
This position is based at our beautiful property in Seef, Capital, BH and requires a dedicated individual committed to upholding our reputation for excellence in hospitality.
Key Responsibilities:
- Manage all front office operations, including reception, concierge, bell desk, and guest services, ensuring efficient and courteous service.
- Train, supervise, and motivate front office staff to deliver outstanding customer service and adhere to hotel policies and procedures.
- Develop and implement standard operating procedures to enhance guest satisfaction and operational efficiency.
- Handle guest inquiries, complaints, and requests promptly and professionally, resolving issues to ensure guest satisfaction.
- Oversee room inventory, room allocations, and guest arrivals/departures, ensuring accuracy and efficiency.
- Manage the front office budget, controlling expenses and optimizing revenue through upselling and effective yield management strategies.
- Ensure the lobby and front desk areas are maintained to the highest standards of cleanliness and presentation.
- Collaborate with other hotel departments, such as Housekeeping, Food & Beverage, and Maintenance, to ensure a cohesive guest experience.
- Implement and monitor quality assurance programs to ensure consistent service delivery.
- Prepare daily reports on front office activities, occupancy, and revenue for management review.
- Conduct regular staff meetings to communicate updates, discuss performance, and provide training.
- Stay updated on industry trends and best practices in hotel management and customer service.
Qualifications:
- Minimum of 3-5 years of experience in a supervisory or managerial role within hotel front office operations.
- Proven track record of success in managing guest relations and resolving complex service issues.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and time-management abilities, with the capacity to multitask effectively in a fast-paced environment.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- A diploma or degree in Hotel Management or a related field is preferred.
- Fluency in English is essential; knowledge of other languages is a plus.
- A professional appearance and a commitment to providing exceptional service.
This position is based at our beautiful property in Seef, Capital, BH and requires a dedicated individual committed to upholding our reputation for excellence in hospitality.
This advertiser has chosen not to accept applicants from your region.
1
Assistant Front Office Manager
Manama, Capital
Hilton
Posted 16 days ago
Job Viewed
Job Description
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
+ Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
+ Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
+ Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0BZP9_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
+ Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
+ Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
+ Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0BZP9_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Supervisor
2020 Al Ghurayfah
BHD45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and experienced Customer Service Supervisor to lead their customer support team in A'ali, Northern, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership qualities, and have a proven track record in customer service management. This role involves overseeing daily operations, training and motivating a team of customer service representatives, and ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Specialist
110 Al Seef
BHD25000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Specialist to manage client interactions and provide exceptional support from their office in Salmabad, Northern, BH . This role is crucial in ensuring customer satisfaction and building strong client relationships. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, phone calls, and chat messages promptly and professionally. You will also be tasked with managing customer accounts, processing orders or returns, and escalating complex issues to the appropriate departments.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
Qualifications:
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Lead
1001 Manama, Capital
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Service Team Lead to manage and motivate a high-performing support team. This hybrid role offers a balance of remote flexibility and in-office collaboration, based in our offices in Manama, Capital, BH . You will be responsible for guiding customer service representatives, ensuring exceptional service delivery, and resolving complex customer issues. Key responsibilities include training and coaching team members, monitoring performance metrics, implementing service improvements, and acting as a point of escalation for customer inquiries. You will also contribute to developing customer service policies and procedures, ensuring alignment with company goals. The ideal candidate will have a proven track record in customer service management, with at least 4 years of experience in a leadership or supervisory role. Strong understanding of customer service best practices, excellent communication and interpersonal skills, and the ability to de-escalate challenging situations are essential. Experience with CRM software and helpdesk ticketing systems is required. A Bachelor's degree in Business Administration or a related field is preferred. You should be passionate about customer satisfaction and possess the leadership qualities to inspire and develop a dedicated team. This is an excellent opportunity to make a significant impact on customer experience and contribute to the success of our client's support operations.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Representative
23579 Manama, Capital
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Representative to join their remote support team. In this vital role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. You will handle a range of issues, from technical troubleshooting to account management, ensuring a positive customer experience across all touchpoints. This position requires outstanding communication skills, a strong problem-solving aptitude, and the ability to remain calm and composed under pressure. As a senior representative, you will also be expected to mentor junior team members and contribute to the improvement of customer service processes.
Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues; processing orders and returns; and escalating complex problems to appropriate departments. You will maintain detailed records of customer interactions and feedback in the CRM system. The ideal candidate will have a deep understanding of customer service best practices and a passion for helping others. You should be proficient in using various customer support software and tools, and possess excellent active listening skills. Experience in conflict resolution and de-escalation techniques is highly valued. This role requires a proactive approach to identifying customer needs and offering solutions.
Qualifications:
This is an excellent opportunity to join a supportive and growing company while working from the convenience of your own home. If you are passionate about delivering outstanding customer service and possess the skills to excel in a remote environment, we encourage you to apply.
Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues; processing orders and returns; and escalating complex problems to appropriate departments. You will maintain detailed records of customer interactions and feedback in the CRM system. The ideal candidate will have a deep understanding of customer service best practices and a passion for helping others. You should be proficient in using various customer support software and tools, and possess excellent active listening skills. Experience in conflict resolution and de-escalation techniques is highly valued. This role requires a proactive approach to identifying customer needs and offering solutions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience in a customer service or helpdesk role.
- Proven experience in handling customer complaints and resolving issues effectively.
- Excellent verbal and written communication skills.
- Strong technical aptitude and ability to troubleshoot common issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time efficiently in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Previous experience in a senior or lead customer service role is a strong advantage.
This is an excellent opportunity to join a supportive and growing company while working from the convenience of your own home. If you are passionate about delivering outstanding customer service and possess the skills to excel in a remote environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Lead Customer Service Representative
21212 Arad
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Customer Service Representative to manage and inspire a team dedicated to providing exceptional support. In this role, you will be the primary point of contact for escalated customer inquiries, resolving complex issues with efficiency and professionalism. You will be responsible for training new team members, developing customer service protocols, and monitoring team performance to ensure high standards are met and exceeded. Your duties will include analyzing customer feedback to identify areas for improvement, implementing strategies to enhance customer satisfaction, and contributing to the overall customer experience strategy. The Lead Customer Service Representative will also be instrumental in handling customer complaints, resolving disputes, and ensuring that all customer interactions are positive and productive. This position requires excellent communication, interpersonal, and problem-solving skills. A strong understanding of customer relationship management (CRM) software and ticketing systems is essential. You will work closely with other departments to ensure a seamless customer journey and advocate for customer needs. This is a hands-on role where you will lead by example, fostering a collaborative and supportive team environment. The ideal candidate will have a passion for helping others and a commitment to delivering outstanding service. Opportunities for career advancement within the company are available for high-performing individuals. The role is located in **Jidhafs, Capital, BH**. We are looking for a motivated individual who can contribute to a culture of service excellence and customer loyalty. This role demands a proactive approach to problem-solving and a keen ability to de-escalate challenging situations. You will be expected to maintain detailed records of customer interactions and resolutions, utilizing our CRM system effectively. Performance metrics will include customer satisfaction scores, resolution times, and first-contact resolution rates. Continuous learning and adaptation to new service tools and techniques will be a key aspect of this role. This is a fantastic opportunity to shape customer interactions and drive satisfaction within a growing organization.
This advertiser has chosen not to accept applicants from your region.
9