294 Guest Relations jobs in Manama
Guest Relations Manager
Posted 1 day ago
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Job Description
Responsibilities:
- Oversee front desk operations and ensure efficient guest check-in and check-out.
- Manage guest inquiries, requests, and complaints professionally and promptly.
- Supervise and train the guest relations team to maintain high service standards.
- Ensure all guest needs and special requests are met with efficiency and courtesy.
- Collaborate with other hotel departments to coordinate guest services.
- Monitor guest satisfaction levels and implement service improvement initiatives.
- Handle and resolve guest issues and conflicts to ensure guest retention.
- Develop and maintain strong relationships with regular guests and VIP clients.
- Ensure the lobby and reception areas are well-maintained and present a welcoming atmosphere.
- Collect and analyze guest feedback to identify areas for enhancement.
- Minimum of 5 years of experience in guest relations or front desk management in the hospitality industry.
- Proven experience in customer service and conflict resolution.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Experience in supervising and motivating a team.
- Fluency in English and Arabic is required; additional languages are a plus.
- Diploma or degree in Hospitality Management or a related field is preferred.
- A polished and professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
Guest Relations Manager
Posted 2 days ago
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Job Description
Guest Relations Manager
Posted 11 days ago
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Job Description
Responsibilities:
- Oversee all aspects of guest relations, ensuring a consistently high level of service delivery.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Manage the guest feedback system, responding promptly and effectively to inquiries, comments, and complaints.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Coordinate with various hotel departments (Front Desk, Housekeeping, F&B) to ensure seamless service delivery.
- Handle guest issues and service recovery situations with professionalism and empathy, aiming for first-contact resolution.
- Train and mentor front-line staff on service standards and guest interaction best practices.
- Organize and manage special guest events and promotions.
- Monitor online reviews and social media platforms, responding appropriately and managing the hotel's online reputation.
- Analyze guest data to identify trends and opportunities for service improvement.
- Prepare reports on guest satisfaction metrics, feedback trends, and implemented initiatives.
- Contribute to marketing efforts by highlighting positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or managerial capacity.
- Demonstrated understanding of luxury service standards and customer relationship management.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and customer feedback platforms.
- A proactive approach to service, with a passion for creating memorable experiences.
- Ability to remain calm and effective under pressure.
- Strong organizational and multitasking abilities.
- Fluency in English is essential; additional languages are a strong asset.
- Flexibility to work varying shifts, including weekends and holidays, as well as manage remote tasks effectively.
Guest Relations Manager
Posted 12 days ago
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Job Description
Responsibilities:
- Oversee all aspects of guest relations, ensuring personalized and memorable experiences.
- Manage the front desk operations, including check-in/check-out, concierge services, and guest inquiries.
- Train and supervise front desk staff, setting high standards for service excellence.
- Handle guest complaints and concerns promptly and professionally, seeking resolutions that exceed expectations.
- Develop and implement strategies to enhance guest satisfaction and loyalty programs.
- Coordinate with various departments (Housekeeping, F&B, Maintenance) to ensure seamless guest experiences.
- Monitor online reviews and social media for guest feedback, responding appropriately and taking action on constructive criticism.
- Maintain detailed guest records and preferences for personalized service.
- Develop and manage the budget for the Guest Relations department.
- Organize and manage special requests and VIP arrangements.
- Ensure adherence to all company policies and procedures related to guest service.
- Continuously seek opportunities to improve service delivery and guest satisfaction.
- Some administrative duties related to guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 4 years of experience in guest relations, front office management, or a similar role in the hospitality sector.
- Proven ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong knowledge of hotel management software and systems.
- Exceptional customer service orientation and a passion for exceeding guest expectations.
- Ability to remain calm and professional under pressure.
- Fluent in English; knowledge of Arabic and other languages is a significant advantage.
- Flexibility to work varied shifts, including evenings and weekends.
This is a rewarding opportunity to shape the guest experience at a leading venue in **Sitra, Capital, BH**, contributing significantly to the establishment's reputation for excellence.
Guest Relations Manager
Posted 13 days ago
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Job Description
Key Responsibilities:
- Supervise and lead the front desk team, ensuring efficient check-in and check-out processes.
- Develop and maintain high standards of customer service across all guest touchpoints.
- Address and resolve guest complaints and concerns with professionalism and empathy.
- Proactively identify opportunities to enhance the guest experience and personalize services.
- Monitor guest feedback channels (surveys, online reviews) and implement improvements.
- Collaborate with Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
- Manage VIP guest arrangements and ensure special requests are met.
- Train and mentor front desk staff on service protocols and operational procedures.
- Maintain detailed records of guest interactions and feedback for reporting purposes.
- Contribute to the development and implementation of guest satisfaction initiatives.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Proven experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
- Exceptional interpersonal and communication skills, with fluency in English and Arabic.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in hotel management software (PMS).
- A passion for delivering outstanding customer service.
- Leadership qualities and the ability to motivate a team.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Familiarity with the local cultural nuances and expectations in Bahrain is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This role offers a dynamic work environment and the opportunity to make a significant impact on guest satisfaction. We are looking for an individual who is passionate about hospitality and dedicated to creating exceptional guest experiences.
Guest Relations Manager
Posted 16 days ago
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Job Description
Responsibilities:
- Oversee and manage all aspects of guest relations and front desk operations.
- Ensure all guests receive prompt, professional, and courteous service.
- Handle guest inquiries, requests, and complaints efficiently and effectively.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Lead, train, and motivate the front desk team.
- Collaborate with other departments to ensure a seamless guest experience.
- Monitor online reviews and guest feedback, taking appropriate action.
- Maintain a high level of product and service knowledge.
- Resolve guest issues and conflicts with tact and diplomacy.
- Proven experience in a guest relations or front desk management role within the hospitality industry.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in hotel management software and reservation systems.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making skills.
- Excellent communication skills, both written and verbal.
- Bachelor's degree in Hospitality Management or a related field is preferred.
Guest Relations Manager
Posted 17 days ago
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Job Description
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Guest Relations Manager
Posted 19 days ago
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Job Description
Key responsibilities include supervising the front desk team, ensuring efficient check-in and check-out processes, and coordinating with various departments (housekeeping, F&B, maintenance) to guarantee a seamless guest experience. You will proactively address any guest issues, turning potentially negative situations into positive resolutions. Developing and implementing guest loyalty programs and gathering feedback to continuously improve service quality will also be a key focus. The Guest Relations Manager will also be involved in staff training, ensuring all team members are equipped with the knowledge and skills to provide superior customer service. This role requires excellent communication and problem-solving abilities, a polished demeanor, and the capacity to remain calm and composed under pressure. A passion for service excellence and a genuine desire to create memorable experiences for guests are essential. You will act as the primary point of contact for VIP guests and ensure their needs are met with utmost care and attention. This is an excellent opportunity to lead guest services in a high-profile hospitality setting.
Responsibilities:
- Oversee all front desk operations and ensure smooth check-in/check-out processes.
- Manage guest inquiries, requests, and complaints, ensuring timely and satisfactory resolution.
- Supervise and train front desk staff, fostering a positive and guest-centric team environment.
- Develop and implement service standards to enhance the overall guest experience.
- Coordinate with other hotel departments to ensure seamless service delivery.
- Proactively identify and address potential guest issues before they arise.
- Develop and manage guest loyalty programs and feedback mechanisms.
- Act as the main point of contact for VIP guests, ensuring personalized service.
- Maintain a high level of professionalism and knowledge of hotel services.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- 4+ years of experience in guest relations or front office management in the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in hotel management software (PMS).
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; knowledge of additional languages is a plus.
Guest Relations Manager
Posted 20 days ago
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Job Description
Responsibilities:
- Oversee all aspects of guest relations, ensuring the highest standards of service and guest satisfaction.
- Welcome and attend to VIP guests, ensuring personalized service and anticipating their needs.
- Act as a liaison between guests and various hotel departments, facilitating communication and problem resolution.
- Handle guest inquiries, complaints, and requests efficiently and professionally, striving for first-contact resolution.
- Develop and implement service standards and training programs for the guest relations team.
- Monitor guest feedback channels (e.g., online reviews, surveys, in-person comments) and take appropriate action to address concerns and capitalize on positive feedback.
- Maintain detailed guest profiles, noting preferences and special requests for future visits.
- Coordinate with F&B, housekeeping, and front desk teams to ensure seamless guest experiences.
- Organize and oversee special guest events or amenities.
- Identify opportunities to enhance the guest experience and drive customer loyalty.
- Ensure the appearance and functionality of public areas and guest rooms meet the hotel's high standards.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
- Minimum of 5 years of experience in guest services, front office management, or a similar role within the luxury hospitality sector.
- Proven ability to handle challenging guest situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management capabilities.
- Proficiency in hotel management software (e.g., Opera) and Microsoft Office Suite.
- A keen eye for detail and a commitment to service excellence.
- Fluency in English is required; knowledge of additional languages is a plus.
- A passion for creating memorable guest experiences.
Guest Relations Manager
Posted 20 days ago
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