258 Guest Relations jobs in Manama
Guest Relations Manager
Manama, Capital
Domo Ventures W.L.L.
Posted 9 days ago
Job Viewed
Job Description
We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.
Key Accountabilities- Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
- Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
- Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
- Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
- Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
- Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
- BSc in Hospitality and Hotel Administration.
- Possess excellent communication and interpersonal skills.
- Be a strong problem-solver with a proactive approach.
- Demonstrate a commitment to teamwork and collaboration.
- Have a high level of attention to detail and a commitment to quality.
This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:
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Guest Relations Manager
45678 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prestigious establishment in the Hospitality & Tourism sector, is seeking a sophisticated and customer-focused Guest Relations Manager. This dynamic role involves being the primary point of contact for guests, ensuring an exceptional experience from arrival to departure. The ideal candidate will possess outstanding interpersonal skills, a polished demeanor, and a deep understanding of luxury service standards. You will be responsible for anticipating guest needs, resolving issues promptly and efficiently, and fostering a welcoming and memorable environment. This position requires a proactive approach and a genuine passion for delivering unparalleled hospitality.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
- Greet and welcome guests, providing a warm and personalized introduction to the establishment.
- Anticipate guest needs and preferences, proactively offering assistance and recommendations.
- Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
- Maintain a high level of knowledge about the establishment's services, amenities, and local attractions.
- Build rapport with guests, fostering positive relationships and encouraging repeat business.
- Coordinate with various departments (e.g., Housekeeping, Food & Beverage, Concierge) to fulfill guest requests.
- Manage guest feedback, including surveys and online reviews, and implement improvements based on insights.
- Ensure the ambiance and presentation of public areas are consistently of the highest standard.
- Handle VIP arrangements and special requests with meticulous attention to detail.
- Train and mentor guest relations staff, ensuring adherence to service standards.
- Monitor and manage the guest relations budget.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
- Exceptional customer service and communication skills, with fluency in English and ideally Arabic.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in hotel management software (PMS) and common office applications.
- A professional and approachable demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
607, BH Galali
BHD58000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prestigious hotel, is seeking a charismatic and customer-focused Guest Relations Manager to enhance the guest experience and ensure unparalleled service standards. This role is crucial in creating memorable stays for guests, handling inquiries, resolving issues, and proactively anticipating guest needs. You will be responsible for overseeing the front desk operations during specific shifts, managing guest feedback, and leading a team dedicated to guest satisfaction. The ideal candidate will possess exceptional interpersonal skills, a polished presentation, and a genuine passion for hospitality. A deep understanding of hotel operations and customer service best practices is essential. This position is based in Sanad, Capital, BH .
Responsibilities:
Responsibilities:
- Oversee and manage front desk operations to ensure smooth check-in and check-out processes.
- Act as the primary point of contact for guest inquiries, requests, and concerns.
- Proactively anticipate guest needs and offer personalized service to enhance their stay.
- Handle guest complaints and resolve issues effectively and empathetically, ensuring guest satisfaction.
- Develop and implement strategies to improve overall guest satisfaction scores.
- Lead, train, and motivate the front desk team to deliver exceptional service.
- Monitor guest feedback channels, including online reviews and surveys, and respond appropriately.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Maintain knowledge of hotel facilities, services, and local attractions to assist guests.
- Manage VIP guests and special requests to ensure a luxurious experience.
- Ensure adherence to hotel policies, procedures, and service standards.
- Assist with staff scheduling and performance management for the front office team.
- Contribute to a positive and professional work environment.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 4 years of experience in hotel front office management or guest relations.
- Proven ability to deliver outstanding customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management capabilities.
- Proficiency in hotel property management systems (PMS).
- Ability to remain calm and professional under pressure.
- Knowledge of luxury service standards and etiquette.
- Fluency in English is required; additional languages are a plus.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
- A genuine passion for the hospitality industry.
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2
Guest Relations Manager
24546 Al Malikiyah, Northern
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a premier hospitality establishment in Hidd, Muharraq, BH , is seeking a dedicated and experienced Guest Relations Manager. This hybrid role offers a dynamic blend of on-site engagement and strategic remote planning, ensuring seamless guest experiences. You will be the champion of exceptional customer service, responsible for overseeing all aspects of guest interactions, from pre-arrival communication to post-stay feedback. Your primary goal will be to cultivate a welcoming atmosphere, address guest concerns promptly and effectively, and ensure every visitor feels valued and well-cared for. This position requires a proactive approach to problem-solving and a deep understanding of the hospitality industry's nuances.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and lead the guest relations team, providing training, motivation, and performance evaluations.
- Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
- Act as the primary point of contact for guests, addressing inquiries, requests, and resolving complaints with professionalism and empathy.
- Develop and implement guest service standards and procedures to enhance the overall guest experience.
- Monitor online reviews and social media feedback, responding appropriately and taking action to improve guest satisfaction.
- Coordinate with various hotel departments, such as housekeeping, F&B, and maintenance, to ensure guest needs are met promptly.
- Organize and manage special events and guest amenities.
- Maintain a high level of product knowledge for all hotel services and local attractions.
- Gather guest feedback through surveys and direct interaction to identify areas for improvement.
- Contribute to loyalty programs and initiatives to foster repeat business.
- Analyze guest service metrics and report on trends and performance to senior management.
Qualifications:
- Minimum of 5 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or management capacity.
- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Strong leadership abilities and the capacity to motivate a team.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- A passion for delivering outstanding customer service and creating memorable experiences.
- Fluency in English is required; additional languages are a plus.
- Familiarity with the local area is beneficial.
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3
Guest Relations Manager
1030 Hamad Town, Northern
BHD4000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a charismatic and highly organized Guest Relations Manager to oversee operations in Hamad Town, Northern, BH . This pivotal role involves ensuring an exceptional experience for all guests, managing front-of-house operations, and leading a team of hospitality professionals. You will be instrumental in maintaining the reputation of our establishment, handling guest feedback, and implementing service standards that exceed expectations.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest services department, including check-in, check-out, concierge, and front desk.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Train, motivate, and manage the front desk and guest relations team to deliver outstanding service.
- Handle guest inquiries, complaints, and requests promptly and professionally, aiming for satisfactory resolution.
- Ensure adherence to service standards and operational procedures.
- Monitor and manage guest feedback, identifying areas for improvement and implementing corrective actions.
- Collaborate with other departments, such as F&B, housekeeping, and events, to ensure seamless guest experiences.
- Manage inventory of guest amenities and supplies for the front desk.
- Prepare daily, weekly, and monthly reports on guest services performance.
- Uphold the brand's reputation and service excellence at all times.
- Proven experience in a managerial role within the hospitality industry, specifically in guest relations or front office management.
- Excellent interpersonal and communication skills, with a polished and professional demeanor.
- Strong leadership and team management abilities.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Exceptional problem-solving and decision-making skills.
- Ability to remain calm and effective under pressure.
- A passion for delivering outstanding customer service.
- A degree in Hospitality Management or a related field is preferred.
- Flexibility to work various shifts, including weekends and public holidays.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
111 Galali
BHD2200 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a luxury resort and spa, is seeking an experienced and polished Guest Relations Manager to elevate the guest experience. This hybrid role requires a blend of in-person engagement with guests and remote administrative tasks, offering a dynamic work environment. You will be the primary point of contact for guests, ensuring their stay is seamless, enjoyable, and memorable.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of guest services, ensuring the highest standards of hospitality are met.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Act as a primary liaison between guests and various hotel departments, facilitating communication and problem resolution.
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming for first-contact resolution.
- Conduct pre-arrival communication with VIP guests to anticipate needs and personalize their experience.
- Welcome and bid farewell to guests, ensuring a positive final impression.
- Supervise and train front desk staff, concierge, and bell staff to maintain service excellence.
- Monitor online reviews and guest feedback, taking proactive steps to address concerns and leverage positive comments.
- Manage guest loyalty programs and special promotions.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest comfort and satisfaction.
- Develop and maintain a comprehensive knowledge of hotel facilities, services, local attractions, and activities.
- Prepare daily reports on guest relations activities, feedback, and operational issues.
- Identify opportunities for service improvement and contribute to operational enhancements.
- Handle special events and arrangements for guests, ensuring flawless execution.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 3-5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven track record of delivering exceptional customer service and handling guest issues effectively.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- Strong leadership and team management abilities.
- Ability to remain calm and professional under pressure.
- Flexibility to work various shifts, including weekends and holidays, as required by a hybrid schedule.
- A passion for service and a genuine desire to create memorable experiences for guests.
- Impeccable grooming and presentation standards.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Officer
83131 Galali
BHD30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Join our vibrant hospitality team as a Guest Relations Officer , contributing to exceptional guest experiences. This role is based in the heart of Sanad, Capital, BH , and offers a hybrid work model, blending on-site guest interaction with remote administrative tasks. We are dedicated to providing unparalleled service and are looking for an individual with a passion for hospitality, excellent interpersonal skills, and a meticulous approach to customer care.
Responsibilities:
Qualifications:
Responsibilities:
- Welcome and assist guests, providing information about hotel services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for first-contact resolution.
- Manage reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
- Coordinate with various hotel departments (e.g., housekeeping, food and beverage, maintenance) to ensure guest needs are met.
- Maintain a high standard of guest satisfaction through personalized service and attention to detail.
- Process payments and maintain accurate records of guest transactions.
- Conduct regular guest satisfaction surveys and feedback analysis, reporting findings to management.
- Contribute to the development and implementation of new guest service initiatives.
- Utilize hotel management software for booking, guest profiles, and reporting.
- Perform administrative tasks remotely, such as preparing reports, updating guest databases, and responding to email inquiries, during designated remote work periods.
- Represent the hotel positively in all interactions, embodying our commitment to excellence.
- Build and maintain strong relationships with regular guests, encouraging repeat business.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
- Proven experience in a customer service or guest-facing role, preferably in the hospitality industry.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using hotel management systems and standard office software.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- A positive attitude, professional appearance, and genuine desire to help others.
- Flexibility to work various shifts, including weekends and public holidays, as part of the hybrid schedule.
- Ability to work effectively both independently and as part of a team.
- Good organizational skills with the ability to manage multiple tasks.
- Reliable internet connection and a suitable environment for remote work on specified days.
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6
Guest Relations Manager
BH4212 Saar, Northern
BHD60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a luxury hospitality group, is seeking an experienced and charismatic Guest Relations Manager to oversee guest services and ensure exceptional experiences at their premier establishment in Saar, Northern, BH . This role is vital in maintaining high standards of service, addressing guest needs, and fostering a welcoming environment. You will be responsible for leading the front desk and concierge teams, resolving guest concerns promptly and effectively, and implementing strategies to enhance guest satisfaction and loyalty. The ideal candidate possesses a strong background in hospitality management, outstanding communication and interpersonal skills, and a genuine passion for providing unparalleled service.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and guest services departments.
- Ensure all guests receive a warm and efficient welcome and farewell.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, striving for first-contact resolution.
- Develop and implement service standards and procedures to enhance the guest experience.
- Train, supervise, and motivate front desk and concierge staff to deliver exceptional service.
- Monitor guest feedback and implement improvements based on suggestions and reviews.
- Coordinate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure seamless guest satisfaction.
- Manage guest relations issues, including handling difficult situations and finding appropriate solutions.
- Maintain a thorough knowledge of hotel facilities, services, and local attractions to assist guests.
- Develop and execute strategies to promote guest loyalty and repeat business.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 4 years of experience in guest relations, front office management, or a similar role in the hospitality industry.
- Proven experience in leading and managing a team.
- Excellent understanding of hotel operations and guest service principles.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in property management systems (PMS) and standard office software.
- A polished and professional appearance and demeanor.
- Ability to remain calm and effective under pressure.
- Strong organizational and multitasking abilities.
- Fluency in English is required; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
5555 Al Daih, Northern
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an exceptional Guest Relations Manager to lead their front-of-house operations and ensure an unparalleled guest experience. This role is critical in creating a welcoming and memorable environment for all visitors, handling inquiries, resolving issues, and fostering positive relationships with guests. The ideal candidate possesses outstanding interpersonal skills, a passion for service excellence, and a keen ability to anticipate guest needs. You will be responsible for managing a team of front desk and concierge staff, implementing service standards, and ensuring smooth day-to-day operations.
Responsibilities:
Previous experience in a supervisory or management role within the hospitality industry is essential. Exceptional communication, problem-solving, and leadership skills are required. A polished and professional demeanor, along with a genuine passion for serving guests, is paramount. Familiarity with hotel management software (PMS) is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is necessary. This role is based at our client's property in Budaiya, Northern, BH , and requires on-site presence.
Responsibilities:
- Oversee all aspects of guest relations, including check-in/check-out, concierge services, and front desk operations.
- Ensure high standards of customer service are consistently met and exceeded.
- Train, supervise, and motivate front desk and concierge staff.
- Handle guest complaints and concerns promptly and professionally, seeking satisfactory resolutions.
- Develop and implement guest service initiatives to enhance guest satisfaction and loyalty.
- Coordinate with other departments (e.g., housekeeping, F&B, maintenance) to ensure seamless guest experiences.
- Manage room inventory, rates, and special requests.
- Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
- Maintain a thorough knowledge of local attractions and services to assist guests.
- Conduct regular staff meetings to communicate operational updates and service expectations.
Previous experience in a supervisory or management role within the hospitality industry is essential. Exceptional communication, problem-solving, and leadership skills are required. A polished and professional demeanor, along with a genuine passion for serving guests, is paramount. Familiarity with hotel management software (PMS) is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is necessary. This role is based at our client's property in Budaiya, Northern, BH , and requires on-site presence.
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8
Guest Relations Manager
555 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a luxurious boutique hotel renowned for its exceptional service, is seeking a sophisticated and highly motivated Guest Relations Manager to join their team. This integral on-site role is located in our esteemed establishment in Saar, Northern, BH . The Guest Relations Manager will be the embodiment of our client's commitment to unparalleled guest satisfaction, responsible for overseeing all aspects of guest services and ensuring a memorable and seamless experience for every visitor. Key responsibilities include managing the front desk operations, handling guest inquiries and requests with professionalism and efficiency, and resolving any guest complaints or issues promptly and effectively. You will be instrumental in developing and implementing service standards, training front-line staff on best practices in hospitality, and fostering a customer-centric culture throughout the hotel. Building and maintaining strong relationships with guests, anticipating their needs, and creating personalized experiences will be a core focus. This role involves coordinating with other hotel departments (e.g., housekeeping, food and beverage, concierge) to ensure seamless service delivery. The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, coupled with at least 5 years of progressive experience in hotel front office management or guest services, preferably in a luxury setting. Exceptional communication, interpersonal, and problem-solving skills are essential. Fluency in English and Arabic is required, with proficiency in other languages being an advantage. A polished appearance, a proactive attitude, and a genuine passion for exceeding guest expectations are paramount. If you are dedicated to delivering world-class hospitality and thrive in a vibrant hotel environment, we invite you to apply for this exciting in-person opportunity.
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