294 Guest Relations jobs in Manama
Guest Relations Manager
501 Arad
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a charismatic and service-oriented Guest Relations Manager to enhance the guest experience at their prestigious establishment. This role is critical in ensuring that all guests receive exceptional service and have a memorable stay. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints, and implementing service standards to meet and exceed guest expectations. The ideal candidate will have a polished and professional demeanor, excellent interpersonal skills, and a genuine passion for hospitality. Key duties include supervising the guest relations team, training staff on service protocols, and ensuring smooth check-in and check-out processes. You will also be responsible for handling special requests, coordinating with various hotel departments to fulfill guest needs, and resolving any issues that may arise promptly and efficiently. The ability to anticipate guest needs and go the extra mile is highly valued. Experience in luxury hotels or high-end hospitality environments is a significant advantage. You will play a key role in gathering guest feedback, analyzing satisfaction levels, and recommending improvements to service delivery. This position requires strong organizational skills, the ability to multitask in a fast-paced environment, and proficiency in hotel management software. A diploma or degree in Hospitality Management or a related field is preferred. You must be fluent in English and Arabic, with other languages being a plus. Your primary goal will be to foster a welcoming atmosphere and ensure every guest feels valued and well-cared for throughout their visit.
Responsibilities:
Responsibilities:
- Oversee front desk operations and ensure efficient guest check-in and check-out.
- Manage guest inquiries, requests, and complaints professionally and promptly.
- Supervise and train the guest relations team to maintain high service standards.
- Ensure all guest needs and special requests are met with efficiency and courtesy.
- Collaborate with other hotel departments to coordinate guest services.
- Monitor guest satisfaction levels and implement service improvement initiatives.
- Handle and resolve guest issues and conflicts to ensure guest retention.
- Develop and maintain strong relationships with regular guests and VIP clients.
- Ensure the lobby and reception areas are well-maintained and present a welcoming atmosphere.
- Collect and analyze guest feedback to identify areas for enhancement.
- Minimum of 5 years of experience in guest relations or front desk management in the hospitality industry.
- Proven experience in customer service and conflict resolution.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Experience in supervising and motivating a team.
- Fluency in English and Arabic is required; additional languages are a plus.
- Diploma or degree in Hospitality Management or a related field is preferred.
- A polished and professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Manager
501 Jidd Haffs, Northern
BHD32000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a distinguished hospitality provider, is seeking a sophisticated and customer-centric Guest Relations Manager for their esteemed establishment in **Tubli, Capital, BH**. This vital role is dedicated to ensuring an unparalleled guest experience, fostering loyalty, and maintaining the highest standards of service excellence. You will be the primary liaison between guests and the hotel management, addressing concerns, anticipating needs, and proactively resolving any issues to ensure complete guest satisfaction. The ideal candidate will possess exceptional interpersonal skills, a polished demeanor, and a deep understanding of luxury hospitality. Responsibilities include managing guest feedback, overseeing front desk operations during shifts, coordinating special guest requests, and implementing service improvement initiatives. You will work closely with all hotel departments to ensure seamless service delivery and a cohesive guest journey. Strong problem-solving abilities, a keen eye for detail, and the capacity to remain composed and professional under pressure are essential. We are looking for an individual who is passionate about creating memorable experiences and is dedicated to upholding the reputation of our client as a premier destination. Your ability to lead and motivate a team of front-line staff to deliver exceptional service will be highly valued. Join our team and contribute to creating a welcoming and unforgettable atmosphere for every guest.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
077 Arad
BHD45000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment renowned for its exceptional guest experiences, is seeking a polished and service-oriented Guest Relations Manager. This role, based in the vibrant **Hidd, Muharraq, BH** area, requires a blend of on-site presence to engage directly with guests and remote capabilities for administrative tasks and strategic planning. The successful candidate will be instrumental in enhancing guest satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest relations, ensuring a consistently high level of service delivery.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Manage the guest feedback system, responding promptly and effectively to inquiries, comments, and complaints.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Coordinate with various hotel departments (Front Desk, Housekeeping, F&B) to ensure seamless service delivery.
- Handle guest issues and service recovery situations with professionalism and empathy, aiming for first-contact resolution.
- Train and mentor front-line staff on service standards and guest interaction best practices.
- Organize and manage special guest events and promotions.
- Monitor online reviews and social media platforms, responding appropriately and managing the hotel's online reputation.
- Analyze guest data to identify trends and opportunities for service improvement.
- Prepare reports on guest satisfaction metrics, feedback trends, and implemented initiatives.
- Contribute to marketing efforts by highlighting positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or managerial capacity.
- Demonstrated understanding of luxury service standards and customer relationship management.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and customer feedback platforms.
- A proactive approach to service, with a passion for creating memorable experiences.
- Ability to remain calm and effective under pressure.
- Strong organizational and multitasking abilities.
- Fluency in English is essential; additional languages are a strong asset.
- Flexibility to work varying shifts, including weekends and holidays, as well as manage remote tasks effectively.
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Manager
707 Bilad Al Qadeem, Capital
BHD3500 Monthly
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a sophisticated and service-oriented Guest Relations Manager to lead the guest experience at a prestigious establishment in **Sitra, Capital, BH**. This role is central to ensuring every guest receives exceptional service, from arrival to departure, fostering loyalty and positive reviews. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a comprehensive understanding of the hospitality industry.
Responsibilities:
Qualifications:
This is a rewarding opportunity to shape the guest experience at a leading venue in **Sitra, Capital, BH**, contributing significantly to the establishment's reputation for excellence.
Responsibilities:
- Oversee all aspects of guest relations, ensuring personalized and memorable experiences.
- Manage the front desk operations, including check-in/check-out, concierge services, and guest inquiries.
- Train and supervise front desk staff, setting high standards for service excellence.
- Handle guest complaints and concerns promptly and professionally, seeking resolutions that exceed expectations.
- Develop and implement strategies to enhance guest satisfaction and loyalty programs.
- Coordinate with various departments (Housekeeping, F&B, Maintenance) to ensure seamless guest experiences.
- Monitor online reviews and social media for guest feedback, responding appropriately and taking action on constructive criticism.
- Maintain detailed guest records and preferences for personalized service.
- Develop and manage the budget for the Guest Relations department.
- Organize and manage special requests and VIP arrangements.
- Ensure adherence to all company policies and procedures related to guest service.
- Continuously seek opportunities to improve service delivery and guest satisfaction.
- Some administrative duties related to guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 4 years of experience in guest relations, front office management, or a similar role in the hospitality sector.
- Proven ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong knowledge of hotel management software and systems.
- Exceptional customer service orientation and a passion for exceeding guest expectations.
- Ability to remain calm and professional under pressure.
- Fluent in English; knowledge of Arabic and other languages is a significant advantage.
- Flexibility to work varied shifts, including evenings and weekends.
This is a rewarding opportunity to shape the guest experience at a leading venue in **Sitra, Capital, BH**, contributing significantly to the establishment's reputation for excellence.
This advertiser has chosen not to accept applicants from your region.
3
Guest Relations Manager
421 Ghuraifa, Capital
BHD2500 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a prominent hospitality group, is seeking a highly motivated and experienced Guest Relations Manager to oversee guest satisfaction and service excellence at their premier establishment located in Jidhafs, Capital, BH . This role is pivotal in ensuring every guest receives a memorable and seamless experience, from arrival to departure. You will be responsible for managing the front desk operations, coordinating with various hotel departments to resolve guest issues promptly, and implementing strategies to enhance customer loyalty and positive reviews. Your expertise in service recovery and proactive guest engagement will be crucial.
Key Responsibilities:
Qualifications:
This role offers a dynamic work environment and the opportunity to make a significant impact on guest satisfaction. We are looking for an individual who is passionate about hospitality and dedicated to creating exceptional guest experiences.
Key Responsibilities:
- Supervise and lead the front desk team, ensuring efficient check-in and check-out processes.
- Develop and maintain high standards of customer service across all guest touchpoints.
- Address and resolve guest complaints and concerns with professionalism and empathy.
- Proactively identify opportunities to enhance the guest experience and personalize services.
- Monitor guest feedback channels (surveys, online reviews) and implement improvements.
- Collaborate with Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
- Manage VIP guest arrangements and ensure special requests are met.
- Train and mentor front desk staff on service protocols and operational procedures.
- Maintain detailed records of guest interactions and feedback for reporting purposes.
- Contribute to the development and implementation of guest satisfaction initiatives.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Proven experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
- Exceptional interpersonal and communication skills, with fluency in English and Arabic.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in hotel management software (PMS).
- A passion for delivering outstanding customer service.
- Leadership qualities and the ability to motivate a team.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Familiarity with the local cultural nuances and expectations in Bahrain is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This role offers a dynamic work environment and the opportunity to make a significant impact on guest satisfaction. We are looking for an individual who is passionate about hospitality and dedicated to creating exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
1005 Al Seef
BHD60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in the heart of the hospitality sector, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience. This role is central to ensuring that every guest receives exceptional service, leading to high levels of satisfaction and loyalty. You will be responsible for overseeing the front desk operations, managing guest inquiries, resolving complaints, and anticipating guest needs to create memorable stays. The ideal candidate will possess outstanding interpersonal and communication skills, with a passion for service excellence. You will lead a team of front desk staff, providing training, motivation, and performance management to ensure adherence to the highest service standards. This role involves close collaboration with other hotel departments, including housekeeping, food and beverage, and concierge services, to ensure seamless coordination and a cohesive guest experience. You will also be responsible for developing and implementing guest service initiatives, analyzing guest feedback, and identifying areas for improvement. A strong understanding of hotel operations, reservation systems, and best practices in customer service is essential. The ability to handle challenging situations with grace and professionalism is paramount. This position offers a dynamic work environment and the opportunity to make a significant impact on the reputation and success of the hotel. We are looking for a proactive, empathetic, and detail-oriented individual who can inspire a team and foster a welcoming atmosphere for all guests.
Responsibilities:
Responsibilities:
- Oversee and manage all aspects of guest relations and front desk operations.
- Ensure all guests receive prompt, professional, and courteous service.
- Handle guest inquiries, requests, and complaints efficiently and effectively.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Lead, train, and motivate the front desk team.
- Collaborate with other departments to ensure a seamless guest experience.
- Monitor online reviews and guest feedback, taking appropriate action.
- Maintain a high level of product and service knowledge.
- Resolve guest issues and conflicts with tact and diplomacy.
- Proven experience in a guest relations or front desk management role within the hospitality industry.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in hotel management software and reservation systems.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making skills.
- Excellent communication skills, both written and verbal.
- Bachelor's degree in Hospitality Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
103 Ghuraifa, Capital
BHD45000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a distinguished entity within the hospitality and tourism sector, is actively seeking a polished and service-oriented Guest Relations Manager. This esteemed position is situated in **Jidhafs, Capital, BH**, a locale renowned for its rich cultural heritage and thriving tourism. As the Guest Relations Manager, you will be the embodiment of our client's commitment to exceptional guest experiences. You will oversee all guest interactions, ensuring their stay is memorable and their needs are met with utmost professionalism and care. Your responsibilities will include handling guest inquiries and complaints with tact and efficiency, managing reservations and room assignments, coordinating with various hotel departments (e.g., housekeeping, F&B, maintenance) to ensure seamless service delivery, and developing strategies to enhance guest satisfaction and loyalty. You will also play a crucial role in training and supervising front desk staff, fostering a culture of excellence and proactive service. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, coupled with significant experience in hotel operations, particularly in front office or guest relations. Exceptional interpersonal skills, a natural ability to connect with people, and a passion for service excellence are paramount. Strong problem-solving abilities, excellent communication skills (both written and verbal), and proficiency in hotel management software are required. The ability to remain calm and effective under pressure, along with a meticulous attention to detail, is essential. Our client offers a competitive salary, attractive benefits, and a supportive work environment where career progression in the hospitality industry is actively encouraged. The successful candidate will be instrumental in ensuring that every guest leaves with a positive and lasting impression.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Relations Manager
112 Manama, Capital
BHD55000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a professional and charismatic Guest Relations Manager to oversee the guest experience at their premier establishment in Manama, Capital, BH . This role is crucial in ensuring that every guest feels welcomed, valued, and receives exceptional service throughout their stay. The ideal candidate will have a strong background in hospitality management, outstanding interpersonal skills, and a keen eye for detail. You will be responsible for managing the front desk operations, handling guest inquiries and complaints, and implementing service standards that exceed expectations.
Key responsibilities include supervising the front desk team, ensuring efficient check-in and check-out processes, and coordinating with various departments (housekeeping, F&B, maintenance) to guarantee a seamless guest experience. You will proactively address any guest issues, turning potentially negative situations into positive resolutions. Developing and implementing guest loyalty programs and gathering feedback to continuously improve service quality will also be a key focus. The Guest Relations Manager will also be involved in staff training, ensuring all team members are equipped with the knowledge and skills to provide superior customer service. This role requires excellent communication and problem-solving abilities, a polished demeanor, and the capacity to remain calm and composed under pressure. A passion for service excellence and a genuine desire to create memorable experiences for guests are essential. You will act as the primary point of contact for VIP guests and ensure their needs are met with utmost care and attention. This is an excellent opportunity to lead guest services in a high-profile hospitality setting.
Responsibilities:
Key responsibilities include supervising the front desk team, ensuring efficient check-in and check-out processes, and coordinating with various departments (housekeeping, F&B, maintenance) to guarantee a seamless guest experience. You will proactively address any guest issues, turning potentially negative situations into positive resolutions. Developing and implementing guest loyalty programs and gathering feedback to continuously improve service quality will also be a key focus. The Guest Relations Manager will also be involved in staff training, ensuring all team members are equipped with the knowledge and skills to provide superior customer service. This role requires excellent communication and problem-solving abilities, a polished demeanor, and the capacity to remain calm and composed under pressure. A passion for service excellence and a genuine desire to create memorable experiences for guests are essential. You will act as the primary point of contact for VIP guests and ensure their needs are met with utmost care and attention. This is an excellent opportunity to lead guest services in a high-profile hospitality setting.
Responsibilities:
- Oversee all front desk operations and ensure smooth check-in/check-out processes.
- Manage guest inquiries, requests, and complaints, ensuring timely and satisfactory resolution.
- Supervise and train front desk staff, fostering a positive and guest-centric team environment.
- Develop and implement service standards to enhance the overall guest experience.
- Coordinate with other hotel departments to ensure seamless service delivery.
- Proactively identify and address potential guest issues before they arise.
- Develop and manage guest loyalty programs and feedback mechanisms.
- Act as the main point of contact for VIP guests, ensuring personalized service.
- Maintain a high level of professionalism and knowledge of hotel services.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- 4+ years of experience in guest relations or front office management in the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in hotel management software (PMS).
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
10001 Manama, Capital
BHD55000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a luxurious and highly-rated hotel in Manama, Capital, BH , is seeking an experienced and charismatic Guest Relations Manager to lead their guest services team. This crucial role is responsible for ensuring an exceptional guest experience from arrival to departure, managing guest feedback, and resolving any issues promptly and effectively. The ideal candidate will have a passion for hospitality, outstanding interpersonal skills, and a keen eye for detail, ensuring that every guest feels valued and well-cared for.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all aspects of guest relations, ensuring the highest standards of service and guest satisfaction.
- Welcome and attend to VIP guests, ensuring personalized service and anticipating their needs.
- Act as a liaison between guests and various hotel departments, facilitating communication and problem resolution.
- Handle guest inquiries, complaints, and requests efficiently and professionally, striving for first-contact resolution.
- Develop and implement service standards and training programs for the guest relations team.
- Monitor guest feedback channels (e.g., online reviews, surveys, in-person comments) and take appropriate action to address concerns and capitalize on positive feedback.
- Maintain detailed guest profiles, noting preferences and special requests for future visits.
- Coordinate with F&B, housekeeping, and front desk teams to ensure seamless guest experiences.
- Organize and oversee special guest events or amenities.
- Identify opportunities to enhance the guest experience and drive customer loyalty.
- Ensure the appearance and functionality of public areas and guest rooms meet the hotel's high standards.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
- Minimum of 5 years of experience in guest services, front office management, or a similar role within the luxury hospitality sector.
- Proven ability to handle challenging guest situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management capabilities.
- Proficiency in hotel management software (e.g., Opera) and Microsoft Office Suite.
- A keen eye for detail and a commitment to service excellence.
- Fluency in English is required; knowledge of additional languages is a plus.
- A passion for creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
10455 Bilad Al Qadeem, Capital
BHD75000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a renowned luxury hotel group, is actively recruiting for a Guest Relations Manager to oversee the exceptional guest experience at their premier property. This crucial role is situated in Tubli, Capital, Bahrain . The Guest Relations Manager will be responsible for ensuring that every guest enjoys a seamless and memorable stay, from arrival to departure. Key responsibilities include managing the front desk operations, training and leading a team of front desk agents and concierges, handling guest inquiries and complaints with professionalism and efficiency, and developing strategies to enhance guest satisfaction and loyalty. You will work closely with other hotel departments, including housekeeping, food and beverage, and events, to coordinate services and resolve any guest-related issues. The ideal candidate will have a passion for hospitality, exceptional interpersonal skills, and a keen eye for detail. A minimum of 5 years of experience in a similar role within the hospitality industry is required. A Bachelor's degree in Hospitality Management or a related field is preferred. Proven leadership abilities and experience in staff training and development are essential. Fluency in English and Arabic is highly desirable. This is an excellent opportunity to contribute to the reputation of a world-class hotel and advance your career in the hospitality sector. The work environment is fast-paced and demanding, requiring a high level of energy and dedication. The candidate must be adept at problem-solving under pressure and maintaining a positive attitude. We are committed to providing our guests with unparalleled service, and this role is central to achieving that goal. The Manager will also be involved in implementing service standards and ensuring compliance with hotel policies and procedures. This position requires a candidate who can inspire a team to consistently deliver excellence.
This advertiser has chosen not to accept applicants from your region.
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