Explore guest relations job opportunities, where you can utilise your communication and interpersonal skills to create positive experiences. These roles involve managing guest inquiries, resolving issues, and ensuring satisfaction. Guest relations positions are available across various sectors, including hospitality, tourism, and customer service.396 Guest Relations jobs in Bahrain
Guest Relations
BHD20000 - BHD40000 Y
Palm Stays
Posted today
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Job Description
Company Description
At Palm Stays, we specialize in providing short-term and vacation rental experiences that feel like home. As Bahrain's leading property management and rental platform, we pride ourselves on delivering exceptional stays for guests while ensuring our landlords' properties are managed with care and efficiency.
Position Overview
We are looking for a Guest Relations & Operations Coordinator to join our growing team.
This is a full-time on-site role. This role is ideal for someone proactive, organised, and passionate about hospitality. You will be the key point of contact for guests during their stay and ensure smooth daily operations across our managed properties.
Key Responsibilities
- Handle check-ins and check-outs for guests in a professional and friendly manner.
- Communicate with guests throughout their stay to ensure comfort and address any requests or issues promptly.
- Coordinate cleaning schedules and ensure properties are prepared before each booking.
- Work closely with housekeeping and maintenance teams to ensure all properties meet Palm Stays' quality standards.
- Inspect properties regularly to ensure everything is in excellent condition.
- Restock essentials (toiletries, amenities, etc.) when needed.
- Inform authorities and take appropriate actions in case of emergencies or property-related matters.
- Maintain accurate records and reports related to property operations.
Requirements
- Valid driving license (mandatory).
- High school diploma or equivalent.
- Fluent in English and Arabic (other languages are a plus).
- Excellent communication and problem-solving skills.
- Responsible, detail-oriented, and able to work independently.
- Previous experience in hospitality, guest relations, or property management is an advantage.
- Excellent problem-solving abilities and attention to detail
- Strong Customer Service and Communication skills
What We Offer
Competitive salary and performance incentives.
Dynamic and supportive work environment.
Opportunity to grow with a fast-expanding property management company.
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0
Guest Relations Manager
21010 Tubli, Central
BHD55000 Annually
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Our client is seeking a passionate and professional Guest Relations Manager to oversee exceptional guest experiences within their hospitality establishment. This role is pivotal in ensuring guest satisfaction, managing front-of-house operations, and leading a team dedicated to service excellence. You will be responsible for handling guest inquiries and complaints with professionalism and efficiency, implementing service standards, training and motivating staff, and monitoring guest feedback to identify areas for improvement. Key duties include coordinating with various departments to ensure smooth operations, managing room allocations and special requests, and maintaining a high level of product knowledge. The ideal candidate has extensive experience in hospitality management, a deep understanding of guest service principles, and strong leadership capabilities. Excellent interpersonal, communication, and problem-solving skills are essential. A passion for service and a commitment to creating memorable experiences for guests are paramount. This is a fantastic opportunity to grow your career in the vibrant hospitality and tourism sector.
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1
Guest Relations Manager
00567 Tubli, Central
BHD60000 Annually
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Our client, a prestigious hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience. This role is pivotal in ensuring every guest feels welcomed, valued, and receives exceptional service throughout their stay. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will possess a deep understanding of the hospitality industry, excellent communication and problem-solving skills, and a passion for creating memorable experiences. You will lead a team of front desk associates, providing training, motivation, and performance feedback to ensure a cohesive and high-performing department. Key responsibilities include handling guest feedback, resolving issues promptly and professionally, coordinating with other departments to meet guest needs, and contributing to the development of service improvement initiatives. This role requires a proactive approach to anticipating guest needs and a strong ability to build rapport with a diverse clientele. You will also be involved in managing guest loyalty programs and VIP guest services. This position offers a dynamic work environment within a beautiful setting in Salmabad, Northern, BH . A portion of the work may be conducted remotely, allowing for some flexibility in managing administrative tasks and planning, while the core responsibilities require on-site presence to directly interact with guests and manage operations. The ability to adapt to a hybrid work model is essential for success in this role.
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2
Guest Relations Manager
828 Bsalim
BHD65000 Annually
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Our client is seeking a dedicated and highly personable Guest Relations Manager to join their dynamic, fully remote hospitality team. This role is paramount in ensuring an exceptional experience for all guests, managing inquiries, resolving issues, and fostering positive relationships. You will act as the primary point of contact for guest feedback and work collaboratively with various departments to ensure seamless service delivery. As a remote-first organization, you will leverage advanced communication and CRM tools to connect with guests and uphold our high service standards from anywhere.
Responsibilities:
Qualifications:
This is a fantastic opportunity for a hospitality professional to contribute to a forward-thinking, fully remote company and shape exceptional guest experiences. You will have the autonomy to manage your responsibilities effectively, with a focus on delivering outstanding service. While the role is fully remote, an understanding of local hospitality nuances relevant to areas like Sanad, Capital, BH can be beneficial for contextualizing guest feedback and service improvements.
Responsibilities:
- Serve as the main point of contact for guest inquiries, feedback, and concerns, ensuring prompt and satisfactory resolution.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Manage guest databases and CRM systems, maintaining accurate records of guest interactions and preferences.
- Liaise with other departments (e.g., housekeeping, F&B, events) to address guest needs and special requests.
- Proactively seek opportunities to improve guest services and operational efficiency.
- Train and mentor front-line staff on guest relations best practices and service standards.
- Handle guest complaints and service recovery situations with professionalism and empathy.
- Gather and analyze guest feedback to identify trends and areas for improvement.
- Assist in the development of guest loyalty programs and promotional activities.
- Ensure compliance with all hospitality regulations and company policies.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- 5+ years of experience in guest relations, customer service management, or a similar role within the hospitality industry.
- Proven ability to manage guest expectations and resolve complex service issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and other guest management systems.
- Strong understanding of hospitality operations and best practices.
- Ability to remain calm and effective under pressure.
- Experience working in a remote team environment, demonstrating strong self-discipline and communication skills.
- Fluency in English is required; additional languages are a plus.
- A passion for service excellence and creating memorable guest experiences.
This is a fantastic opportunity for a hospitality professional to contribute to a forward-thinking, fully remote company and shape exceptional guest experiences. You will have the autonomy to manage your responsibilities effectively, with a focus on delivering outstanding service. While the role is fully remote, an understanding of local hospitality nuances relevant to areas like Sanad, Capital, BH can be beneficial for contextualizing guest feedback and service improvements.
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3
Guest Relations Manager
24002 Baalbek
BHD5500 Annually
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Posted 1 day ago
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Our client, a boutique and highly acclaimed hotel known for its exceptional service, is seeking an elegant and customer-focused Guest Relations Manager to enhance the guest experience at their property in A'ali, Northern, BH . This role is dedicated to ensuring that every guest feels welcomed, valued, and receives personalized attention throughout their stay. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a genuine passion for exceeding guest expectations. You will be the primary point of contact for VIP guests, handling their requests, preferences, and any issues that may arise with grace and efficiency. Responsibilities include coordinating pre-arrival arrangements, greeting guests upon arrival, and ensuring their needs are met throughout their stay. You will also manage guest feedback, conduct service recovery efforts, and work closely with all hotel departments to ensure a seamless and memorable experience. The successful applicant will have a proven ability to anticipate guest needs, solve problems proactively, and create an atmosphere of warmth and hospitality. A minimum of 3 years of experience in guest services, front desk management, or a related role within the luxury hospitality sector is required. Excellent communication and problem-solving skills are essential, as is a polished and professional demeanor. Fluency in English and Arabic is highly desirable. Experience with luxury hotel brands and a deep understanding of high-end service standards are critical. This is a fantastic opportunity for an individual who thrives on creating exceptional experiences and contributing to the reputation of a premier hotel.
Responsibilities:
Responsibilities:
- Oversee and manage all guest relations activities to ensure a high level of guest satisfaction.
- Serve as the primary point of contact for VIP guests, attending to their needs and preferences.
- Coordinate pre-arrival arrangements and ensure personalized welcome for guests.
- Anticipate and address guest needs, proactively resolving any issues or complaints.
- Conduct regular guest satisfaction surveys and analyze feedback for service improvement.
- Liaise with various hotel departments (e.g., Housekeeping, F&B, Front Desk) to ensure seamless service delivery.
- Manage guest databases and maintain detailed records of guest preferences.
- Develop and implement strategies to enhance the overall guest experience.
- Represent the hotel at external events and build positive relationships within the community.
- Ensure adherence to all hotel standards and procedures related to guest services.
- Minimum of 3 years of experience in guest relations, front office management, or a similar role in the hospitality industry.
- Proven experience in luxury hotel environments.
- Excellent interpersonal, communication, and problem-solving skills.
- A strong understanding of luxury customer service standards.
- Ability to remain calm and professional under pressure.
- Proficiency in hotel management software.
- Fluency in English and Arabic is a strong asset.
- A polished and professional appearance and demeanor.
- Passion for delivering exceptional guest experiences.
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4
Guest Relations Manager
501 Arad
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a charismatic and service-oriented Guest Relations Manager to enhance the guest experience at their prestigious establishment. This role is critical in ensuring that all guests receive exceptional service and have a memorable stay. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints, and implementing service standards to meet and exceed guest expectations. The ideal candidate will have a polished and professional demeanor, excellent interpersonal skills, and a genuine passion for hospitality. Key duties include supervising the guest relations team, training staff on service protocols, and ensuring smooth check-in and check-out processes. You will also be responsible for handling special requests, coordinating with various hotel departments to fulfill guest needs, and resolving any issues that may arise promptly and efficiently. The ability to anticipate guest needs and go the extra mile is highly valued. Experience in luxury hotels or high-end hospitality environments is a significant advantage. You will play a key role in gathering guest feedback, analyzing satisfaction levels, and recommending improvements to service delivery. This position requires strong organizational skills, the ability to multitask in a fast-paced environment, and proficiency in hotel management software. A diploma or degree in Hospitality Management or a related field is preferred. You must be fluent in English and Arabic, with other languages being a plus. Your primary goal will be to foster a welcoming atmosphere and ensure every guest feels valued and well-cared for throughout their visit.
Responsibilities:
Responsibilities:
- Oversee front desk operations and ensure efficient guest check-in and check-out.
- Manage guest inquiries, requests, and complaints professionally and promptly.
- Supervise and train the guest relations team to maintain high service standards.
- Ensure all guest needs and special requests are met with efficiency and courtesy.
- Collaborate with other hotel departments to coordinate guest services.
- Monitor guest satisfaction levels and implement service improvement initiatives.
- Handle and resolve guest issues and conflicts to ensure guest retention.
- Develop and maintain strong relationships with regular guests and VIP clients.
- Ensure the lobby and reception areas are well-maintained and present a welcoming atmosphere.
- Collect and analyze guest feedback to identify areas for enhancement.
- Minimum of 5 years of experience in guest relations or front desk management in the hospitality industry.
- Proven experience in customer service and conflict resolution.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Experience in supervising and motivating a team.
- Fluency in English and Arabic is required; additional languages are a plus.
- Diploma or degree in Hospitality Management or a related field is preferred.
- A polished and professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
905 Samaheej, Muharraq
BHD50000 Annually
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Posted 2 days ago
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Job Description
Our client, a premier establishment in the Hospitality & Tourism sector, is seeking a dynamic and customer-focused Guest Relations Manager to oversee guest satisfaction and service excellence in Sitra, Capital, BH . This role is pivotal in ensuring that every guest experiences exceptional service, resolving issues promptly, and fostering a welcoming atmosphere. You will be responsible for managing the guest services team, training staff on service standards, handling guest feedback and complaints, and implementing initiatives to enhance the overall guest experience. The ideal candidate will have a proven track record in hospitality management, a passion for delivering outstanding service, and strong leadership skills. Excellent interpersonal communication and problem-solving abilities are essential, as is the ability to work effectively under pressure.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest relations department, ensuring high standards of service.
- Train and mentor guest service staff, reinforcing service protocols and brand standards.
- Actively engage with guests, solicit feedback, and address any concerns or complaints promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor online reviews and social media, responding appropriately to feedback.
- Collaborate with other departments (e.g., F&B, Housekeeping) to ensure seamless guest experiences.
- Manage guest complaint resolution, aiming for positive outcomes and service recovery.
- Identify opportunities for service improvements and recommend innovative solutions.
- Maintain a visible presence in public areas, interacting with guests and ensuring a welcoming environment.
- Analyze guest feedback data to identify trends and areas for improvement.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 3-5 years of experience in a guest-facing role, with at least 2 years in a supervisory or managerial capacity within the hospitality industry.
- Demonstrated experience in customer service, conflict resolution, and complaint management.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in property management systems (PMS) and guest feedback platforms.
- A passion for delivering exceptional service and a positive, proactive attitude.
- Ability to work flexible hours, including evenings, weekends, and holidays.
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6
Guest Relations Manager
451 Baalbek
BHD30000 Annually
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Posted 3 days ago
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Job Description
We are seeking a dynamic and customer-focused Guest Relations Manager to oversee guest services at our prestigious establishment in **Hidd, Muharraq, BH**. This role is crucial in ensuring an exceptional guest experience from arrival to departure. You will lead a team of guest service professionals, providing training, guidance, and motivation to maintain the highest standards of hospitality. Your responsibilities will include managing guest inquiries, resolving complaints, and anticipating guest needs to ensure complete satisfaction. You will be instrumental in developing and implementing strategies to enhance guest loyalty and feedback. Collaboration with other departments, such as front desk, housekeeping, and F&B, is key to ensuring seamless operations. The ideal candidate will have a strong understanding of the hospitality industry, excellent communication skills, and a polished, professional demeanor. This position offers a hybrid work arrangement, balancing on-site leadership with flexible remote tasks. You will be empowered to create memorable experiences for our guests, acting as a brand ambassador and upholding our reputation for excellence. Developing and maintaining relationships with VIP guests and handling special requests will also be a significant part of your role. Proactive problem-solving and the ability to remain calm under pressure are essential. Responsibilities:
- Oversee all aspects of guest services operations.
- Lead, train, and manage the guest relations team.
- Handle guest inquiries, feedback, and complaints promptly and effectively.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Ensure a welcoming and efficient check-in and check-out process.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Monitor guest feedback and online reviews, implementing necessary improvements.
- Manage VIP guest relations and special requests.
- Maintain a high standard of presentation and professionalism.
- Assist in the development of service standards and training programs.
- Bachelor's degree in Hospitality Management or a related field.
- Previous experience in a supervisory or managerial role in the hospitality industry.
- Excellent interpersonal and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in hotel management software.
- Fluency in English and Arabic is a plus.
- A passion for delivering exceptional customer service.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
550 Durrat Al Bahrain
BHD68000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a polished and customer-focused Guest Relations Manager to enhance the guest experience at their premier establishment in Janabiyah, Northern, BH . This pivotal role involves overseeing all aspects of guest services, ensuring exceptional hospitality and satisfaction for every visitor. You will be responsible for leading the guest relations team, handling guest inquiries and resolving issues, developing and implementing service standards, and collaborating with other departments to ensure seamless operations. The ideal candidate will possess a refined understanding of hospitality, outstanding interpersonal skills, and a proactive approach to exceeding guest expectations. This role will involve a hybrid work arrangement, balancing on-site leadership with strategic planning and remote coordination. Responsibilities include:
- Lead and manage the guest relations team, providing training, coaching, and performance feedback.
- Develop and implement exceptional guest service standards and procedures to ensure a consistently high level of hospitality.
- Act as the primary point of contact for guest inquiries, requests, and complaints, ensuring prompt and satisfactory resolution.
- Monitor guest feedback channels (e.g., surveys, online reviews) and implement strategies to enhance guest satisfaction.
- Liaise with various departments (e.g., Housekeeping, Food & Beverage, Front Desk) to coordinate services and ensure a seamless guest experience.
- Manage the VIP guest program, ensuring personalized service and special arrangements.
- Oversee the maintenance and presentation of public areas, ensuring they meet high standards of cleanliness and aesthetics.
- Develop and execute initiatives to upsell services and amenities to guests.
- Maintain an in-depth knowledge of the establishment's offerings, local attractions, and services to provide informed recommendations.
- Handle all guest-related incidents and emergencies with professionalism and efficiency.
- Contribute to the development and execution of marketing and promotional activities related to guest services.
- Prepare reports on guest service performance, trends, and areas for improvement.
- Foster a positive and collaborative working environment among the guest relations team and across all departments.
- Stay current with industry trends and best practices in hospitality and guest relations management.
- Ensure compliance with all health, safety, and security regulations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven leadership experience and the ability to motivate and manage a team.
- Excellent interpersonal, communication, and problem-solving skills.
- Strong understanding of luxury service standards and customer relationship management.
- Proficiency in hotel management software and reservation systems.
- Ability to work effectively in a fast-paced, dynamic environment.
- Demonstrated ability to handle difficult situations with diplomacy and tact.
- Knowledge of local attractions and services is an advantage.
- Flexibility to work a hybrid schedule, including evenings, weekends, and holidays as needed.
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8
Guest Relations Manager
501 Jidd Haffs, Northern
BHD32000 Annually
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Posted 3 days ago
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Job Description
Our client, a distinguished hospitality provider, is seeking a sophisticated and customer-centric Guest Relations Manager for their esteemed establishment in **Tubli, Capital, BH**. This vital role is dedicated to ensuring an unparalleled guest experience, fostering loyalty, and maintaining the highest standards of service excellence. You will be the primary liaison between guests and the hotel management, addressing concerns, anticipating needs, and proactively resolving any issues to ensure complete guest satisfaction. The ideal candidate will possess exceptional interpersonal skills, a polished demeanor, and a deep understanding of luxury hospitality. Responsibilities include managing guest feedback, overseeing front desk operations during shifts, coordinating special guest requests, and implementing service improvement initiatives. You will work closely with all hotel departments to ensure seamless service delivery and a cohesive guest journey. Strong problem-solving abilities, a keen eye for detail, and the capacity to remain composed and professional under pressure are essential. We are looking for an individual who is passionate about creating memorable experiences and is dedicated to upholding the reputation of our client as a premier destination. Your ability to lead and motivate a team of front-line staff to deliver exceptional service will be highly valued. Join our team and contribute to creating a welcoming and unforgettable atmosphere for every guest.
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