15 Guest Services jobs in Bahrain
Hotel Butler (Female)
Manama, Capital
Al Areen Palace & Spa by Accor
Job Viewed
Job Description
Company Description
Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional Middle Eastern design and stylish contemporary flair.
**Job Description**:
KEY ROLES & RESPONSIBILITIES
- Ensures all the residents receive prompt and courteous service.
- Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
- Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment, perishables, stationary, etc.
- Checks the expiry dates of all perishables and practices optimum usage of recourses.
- Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
- Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
- Ensures that consumption of resident supply is under control
- Practices up-selling of the hotel products and facilities.
- Ensure that repeat residents are met and greeted regularly and the profiles are updated.
- Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
- Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
- Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
- Attends daily briefing and notes all information about the residents and functions in the hotel
- Creates an environment which is congenial and ensures all team members are treated equally and with respect.
- Fully understands the difference of guest levels (VIP)
- Fully understands the difference of room categories.
- Performs related duties and special projects assigned.
- Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
- Respects guest privacy and does not discuss any private information with other colleagues.
- Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
- Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
- Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
- Takes initiative and provides all residents with pro active and personalized service
- Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.
- Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
- Checks all items (Amenities, laundry, etc) before delivering to the residents.
- Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
- Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
- Does not intrude into the private space of residents more than what is necessary.
**Qualifications**:
- Good English language verbal and written communication skills
- Good level of engagement with residents
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
Additional Information
- Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional Middle Eastern design and stylish contemporary flair.
**Job Description**:
KEY ROLES & RESPONSIBILITIES
- Ensures all the residents receive prompt and courteous service.
- Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
- Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment, perishables, stationary, etc.
- Checks the expiry dates of all perishables and practices optimum usage of recourses.
- Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
- Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
- Ensures that consumption of resident supply is under control
- Practices up-selling of the hotel products and facilities.
- Ensure that repeat residents are met and greeted regularly and the profiles are updated.
- Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
- Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
- Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
- Attends daily briefing and notes all information about the residents and functions in the hotel
- Creates an environment which is congenial and ensures all team members are treated equally and with respect.
- Fully understands the difference of guest levels (VIP)
- Fully understands the difference of room categories.
- Performs related duties and special projects assigned.
- Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
- Respects guest privacy and does not discuss any private information with other colleagues.
- Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
- Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
- Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
- Takes initiative and provides all residents with pro active and personalized service
- Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.
- Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
- Checks all items (Amenities, laundry, etc) before delivering to the residents.
- Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
- Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
- Does not intrude into the private space of residents more than what is necessary.
**Qualifications**:
- Good English language verbal and written communication skills
- Good level of engagement with residents
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
Additional Information
- Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
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However, we have similar jobs available for you below.
Guest Services Manager
00789 Bilad Al Qadeem, Capital
BHD55000 Annually
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Posted today
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Job Description
Our client, a prominent player in the hospitality sector, is seeking a dynamic and customer-focused Guest Services Manager to enhance the guest experience. This hybrid role requires a leader who can effectively manage front-desk operations, concierge services, and guest relations, splitting their time between on-site duties and remote administrative tasks. You will be responsible for ensuring all guests receive exceptional service, addressing their needs promptly, and resolving any issues with professionalism and efficiency. The ideal candidate will have a passion for hospitality, strong leadership capabilities, and a proven track record in guest satisfaction.
Key Responsibilities:
Qualifications:
This role offers a blend of on-site engagement and remote flexibility, perfect for a motivated professional looking to elevate the guest experience in a leading hospitality establishment.
Key Responsibilities:
- Oversee daily operations of the front desk, bell staff, and concierge services.
- Train, supervise, and motivate guest services staff to deliver outstanding service.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Handle guest complaints and concerns effectively, ensuring prompt and satisfactory resolutions.
- Manage room assignments, special requests, and VIP guest protocols.
- Ensure the accuracy and efficiency of check-in and check-out procedures.
- Monitor online reviews and social media feedback, responding appropriately.
- Collaborate with other departments, such as housekeeping and F&B, to ensure a seamless guest experience.
- Assist in the development and management of departmental budgets.
- Prepare regular reports on guest services performance and key metrics.
- Conduct regular staff meetings and performance reviews.
- Work on remote projects related to service improvement and staff training development.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in hotel front office or guest services management.
- Proven experience in staff supervision and training.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities.
- Proficiency in property management systems (PMS) and standard office software.
- A passion for customer service and creating memorable guest experiences.
- Ability to work flexible hours, including weekends and holidays, with a hybrid work arrangement.
- Leadership qualities and the ability to motivate a team.
- Familiarity with event management and banqueting coordination is advantageous.
This role offers a blend of on-site engagement and remote flexibility, perfect for a motivated professional looking to elevate the guest experience in a leading hospitality establishment.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
23451 Tubli, Central
BHD25000 Annually
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Posted today
Job Viewed
Job Description
Our client is looking for an experienced and customer-focused Guest Services Manager to oversee operations in Janabiyah, Northern, BH . This pivotal role involves ensuring the highest standards of hospitality are met, enhancing guest satisfaction, and managing the day-to-day activities of the front desk, concierge, and guest relations teams. The ideal candidate will have a proven track record in a similar role within the hospitality industry, demonstrating exceptional leadership and communication skills. Responsibilities include leading and motivating a diverse team, handling guest inquiries and complaints with professionalism and efficiency, and implementing service standards to create memorable experiences. You will be responsible for managing reservations, check-ins, check-outs, and ensuring all guest accommodations and services are satisfactory. The Guest Services Manager will also play a key role in training staff, developing service protocols, and collaborating with other departments such as housekeeping, F&B, and maintenance to ensure seamless operations. Key performance indicators will include guest satisfaction scores, occupancy rates, and staff performance. You will analyze customer feedback, identify areas for improvement, and implement strategies to enhance service delivery. Budget management for the guest services department, including staffing and supplies, will also be part of your duties. We are seeking an individual who is passionate about hospitality, possesses a strong work ethic, and thrives in a fast-paced environment. A degree in Hospitality Management or a related field is preferred, along with at least 3-5 years of progressive experience in hotel management. Fluency in English and Arabic is highly desirable. If you are a dedicated hospitality professional with a knack for creating exceptional guest experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
325 Diplomatic Area
BHD6000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking an experienced and dynamic Guest Services Manager to lead our front-of-house operations in the bustling area of Isa Town, Southern, BH . The successful candidate will be passionate about delivering exceptional customer experiences and ensuring that every guest feels welcomed and valued. This role requires a natural leader with excellent interpersonal skills, a keen eye for detail, and the ability to manage a team effectively. Your primary responsibility will be to oversee all aspects of guest services, including reception, concierge, bell staff, and valet services. You will be responsible for setting high service standards, training and motivating the guest services team, and ensuring the smooth operation of all front-desk activities. This includes managing check-ins and check-outs, handling guest inquiries and complaints with professionalism and efficiency, and proactively addressing any issues to ensure guest satisfaction. You will also play a key role in developing and implementing service improvement initiatives, monitoring guest feedback, and making recommendations for enhancements. Collaboration with other hotel departments, such as housekeeping and food and beverage, is crucial to ensure a seamless guest experience. The Guest Services Manager will also be involved in budgeting, staffing, and performance management for the department. A proactive approach to problem-solving and a commitment to exceeding guest expectations are essential. This position offers a fantastic opportunity to shape the guest experience in a well-regarded establishment and contribute to its continued success. The ability to remain calm and composed under pressure while maintaining a positive and friendly demeanor is highly valued.
Responsibilities:
Responsibilities:
- Manage daily front-office operations, including check-in/check-out, reservations, and guest inquiries.
- Lead, train, and motivate the guest services team to provide outstanding customer service.
- Ensure all guest requests and complaints are handled promptly and professionally.
- Develop and implement service standards and procedures.
- Monitor guest feedback and implement service improvement strategies.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Manage staffing levels, scheduling, and performance of the guest services team.
- Contribute to departmental budget planning and cost control.
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front-office or guest services, with at least 2 years in a supervisory or management role.
- Proven ability to lead and develop a team.
- Excellent communication, customer service, and problem-solving skills.
- Proficiency in property management systems (PMS).
- Strong organizational and multitasking abilities.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
604 Hamala, Northern
BHD4800 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned luxury hotel in the vibrant heart of Sanad, Capital, BH , is actively searching for an accomplished and charismatic Guest Services Manager. This leadership position is instrumental in ensuring an unparalleled guest experience from arrival to departure. The ideal candidate will be a master of hospitality, with a keen eye for detail and a passion for exceeding guest expectations. You will be responsible for leading a team of front-desk associates, concierge staff, and guest relations officers, fostering an environment of exceptional service and operational excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, bell desk, and guest relations departments.
- Ensure seamless check-in and check-out processes, addressing guest needs promptly and efficiently.
- Develop and implement service standards and training programs for guest-facing staff to enhance service quality.
- Handle guest complaints and concerns with professionalism and empathy, turning potentially negative experiences into positive resolutions.
- Build and maintain strong relationships with guests, recognizing and anticipating their needs and preferences.
- Collaborate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure smooth operations and guest satisfaction.
- Manage room inventory and assist with yield management strategies to maximize occupancy and revenue.
- Monitor guest feedback and implement strategies for continuous improvement.
- Supervise, train, and motivate the guest services team, fostering a positive and productive work environment.
- Ensure adherence to all hotel policies, procedures, and safety standards.
- Prepare departmental budgets and manage expenses within allocated limits.
- Act as a brand ambassador, embodying the hotel's values and commitment to excellence.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- A minimum of 4-6 years of progressive experience in front office or guest services management within the hotel industry.
- Demonstrated success in leading and developing service-oriented teams.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel property management systems (PMS) and reservation software.
- A strong understanding of luxury service standards and guest expectations.
- Excellent command of English, both written and spoken. Knowledge of other languages is highly desirable.
- Flexibility to work varied shifts, including weekends and public holidays.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Manager
415 Askar, Southern
BHD2800 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Tubli, Capital, BH . This vital role ensures that every guest receives exceptional service, creating memorable experiences that foster loyalty and positive reviews. You will lead a team of front-line staff, manage daily operations, and be the primary point of contact for guest inquiries and issue resolution.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in a supervisory or management role within the hospitality industry (hotels, resorts, serviced apartments) is required. Proven leadership abilities and a track record of delivering exceptional customer service are essential. Strong problem-solving skills, excellent communication, and interpersonal abilities are critical. Familiarity with hotel management software (PMS) is a must. A polished and professional presentation is expected. This role offers the chance to significantly impact guest satisfaction and contribute to the reputation of a renowned establishment. If you are passionate about hospitality and excel at creating outstanding guest experiences, we encourage you to apply.
Key responsibilities include:
- Overseeing the daily operations of the front desk, concierge, and guest relations departments.
- Managing and training guest services staff, fostering a positive and customer-centric work environment.
- Ensuring all guest requests, inquiries, and complaints are handled promptly, efficiently, and professionally.
- Developing and implementing service standards and procedures to enhance the overall guest experience.
- Monitoring guest feedback through surveys, online reviews, and direct interactions, and taking proactive measures to address concerns.
- Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
- Handling VIP guest arrangements and special requests to ensure personalized service.
- Managing the department's budget, controlling costs, and optimizing resource allocation.
- Implementing strategies to increase guest satisfaction scores and repeat business.
- Staying informed about local attractions and services to provide accurate recommendations to guests.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in a supervisory or management role within the hospitality industry (hotels, resorts, serviced apartments) is required. Proven leadership abilities and a track record of delivering exceptional customer service are essential. Strong problem-solving skills, excellent communication, and interpersonal abilities are critical. Familiarity with hotel management software (PMS) is a must. A polished and professional presentation is expected. This role offers the chance to significantly impact guest satisfaction and contribute to the reputation of a renowned establishment. If you are passionate about hospitality and excel at creating outstanding guest experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager
141 Diplomatic Area
BHD60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and charismatic Guest Services Manager to lead their front-of-house operations. This role is critical in ensuring an exceptional guest experience, from arrival to departure. The ideal candidate will possess outstanding leadership qualities, a deep understanding of hotel operations, and a passion for delivering personalized service that exceeds guest expectations.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, bell staff, and valet services.
- Ensure all guests receive a warm and efficient welcome, and their stay is comfortable and memorable.
- Manage guest relations, handling inquiries, requests, and complaints promptly and professionally.
- Train, supervise, and motivate front-of-house staff to maintain high service standards.
- Develop and implement service standards and operational procedures for the guest services department.
- Monitor guest feedback and implement improvements to enhance overall guest satisfaction.
- Collaborate with other departments, such as housekeeping and food & beverage, to ensure seamless guest experiences.
- Manage room inventory, reservations, and ensure efficient check-in and check-out processes.
- Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
- Maintain an up-to-date knowledge of hotel services, local attractions, and events to assist guests.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in front office or guest services management within the hospitality industry.
- Proven ability to lead and motivate a team, fostering a positive work environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of hotel management systems (PMS) and reservation software.
- Exceptional customer service orientation and a passion for creating memorable guest experiences.
- Ability to remain calm and professional under pressure.
- Fluent in English; proficiency in additional languages is a significant asset.
- Knowledge of local attractions and services in **Isa Town, Southern, BH** and surrounding areas.
- A flexible schedule is required, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
5
Director of Guest Services
25790 Askar, Southern
BHD75000 Annually
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Posted today
Job Viewed
Job Description
Our client, a luxurious five-star hotel celebrated for its impeccable service and world-class amenities, is seeking an experienced and visionary Director of Guest Services to lead their front-of-house operations in Tubli, Capital, BH . This senior leadership position is responsible for ensuring an unparalleled guest experience from arrival to departure, fostering a culture of excellence, and driving guest satisfaction and loyalty. The Director of Guest Services will oversee all aspects of guest interactions, including reception, concierge, bell services, and reservations, ensuring seamless and personalized service delivery.
Key responsibilities include: developing and implementing high-standard service protocols and guest engagement strategies; managing and leading the front office, concierge, bell desk, and reservations teams, providing guidance, training, and performance feedback; ensuring efficient check-in and check-out processes, handling guest inquiries, requests, and complaints promptly and professionally; proactively identifying opportunities to enhance the guest experience and anticipate guest needs; monitoring guest feedback and implementing improvements based on reviews and surveys; managing departmental budgets, controlling labor costs, and optimizing resource allocation; collaborating with other hotel departments to ensure seamless service coordination; developing and executing marketing and sales strategies to drive occupancy and revenue; and maintaining a strong presence on the floor, engaging with guests and ensuring their satisfaction throughout their stay.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in hotel front office management, with at least 3 years in a Director-level role within a luxury hotel environment, is required. Proven experience in leading and motivating large teams, coupled with exceptional customer service skills and a deep understanding of hotel operations, is essential. Strong operational, financial, and interpersonal skills are mandatory. The ability to think strategically, solve problems effectively, and maintain high standards in a fast-paced environment is crucial. Fluency in English and Arabic is highly desirable. A passion for creating memorable guest experiences and a commitment to upholding the hotel's reputation for excellence are paramount.
Key responsibilities include: developing and implementing high-standard service protocols and guest engagement strategies; managing and leading the front office, concierge, bell desk, and reservations teams, providing guidance, training, and performance feedback; ensuring efficient check-in and check-out processes, handling guest inquiries, requests, and complaints promptly and professionally; proactively identifying opportunities to enhance the guest experience and anticipate guest needs; monitoring guest feedback and implementing improvements based on reviews and surveys; managing departmental budgets, controlling labor costs, and optimizing resource allocation; collaborating with other hotel departments to ensure seamless service coordination; developing and executing marketing and sales strategies to drive occupancy and revenue; and maintaining a strong presence on the floor, engaging with guests and ensuring their satisfaction throughout their stay.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in hotel front office management, with at least 3 years in a Director-level role within a luxury hotel environment, is required. Proven experience in leading and motivating large teams, coupled with exceptional customer service skills and a deep understanding of hotel operations, is essential. Strong operational, financial, and interpersonal skills are mandatory. The ability to think strategically, solve problems effectively, and maintain high standards in a fast-paced environment is crucial. Fluency in English and Arabic is highly desirable. A passion for creating memorable guest experiences and a commitment to upholding the hotel's reputation for excellence are paramount.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Services Manager, Luxury Hotel
BH 325 Askar, Southern
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a highly-rated luxury hotel, is seeking an experienced and guest-centric Guest Services Manager to oversee all front-facing operations in Tubli, Capital, BH . This role is pivotal in ensuring an exceptional guest experience from arrival to departure, upholding the hotel's reputation for outstanding service. The ideal candidate will be a natural leader with a passion for hospitality and a proven ability to manage a diverse team, ensuring seamless operations and exceeding guest expectations. You will be responsible for the overall guest satisfaction, including front desk, concierge, and bell services.
Responsibilities include managing and training the front desk, concierge, bell staff, and valet teams to deliver personalized and efficient service. You will be responsible for developing and implementing standard operating procedures to enhance guest services and operational efficiency. Handling guest inquiries, concerns, and complaints with professionalism and empathy, ensuring timely and satisfactory resolutions, is crucial. This role involves monitoring and analyzing guest feedback, implementing strategies to improve guest satisfaction scores. You will also be responsible for managing room inventory, reservations, and ensuring the accuracy of billing and guest accounts. Collaboration with other hotel departments, such as housekeeping, food and beverage, and maintenance, is essential to ensure a cohesive guest experience. Budget management for the Guest Services department, including staffing, supplies, and training, will be a key responsibility. The Guest Services Manager will actively participate in the hotel's yield management strategies to maximize occupancy and revenue. The ability to anticipate guest needs and proactively offer solutions is a hallmark of this position.
Qualifications : A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management capacity. Proven experience in luxury hotel environments is essential. Excellent knowledge of hotel property management systems (PMS) and reservation software. Strong understanding of customer service principles and best practices. Exceptional leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. A polished and professional demeanor. The ability to remain calm and efficient under pressure. A passion for delivering memorable guest experiences.
Responsibilities include managing and training the front desk, concierge, bell staff, and valet teams to deliver personalized and efficient service. You will be responsible for developing and implementing standard operating procedures to enhance guest services and operational efficiency. Handling guest inquiries, concerns, and complaints with professionalism and empathy, ensuring timely and satisfactory resolutions, is crucial. This role involves monitoring and analyzing guest feedback, implementing strategies to improve guest satisfaction scores. You will also be responsible for managing room inventory, reservations, and ensuring the accuracy of billing and guest accounts. Collaboration with other hotel departments, such as housekeeping, food and beverage, and maintenance, is essential to ensure a cohesive guest experience. Budget management for the Guest Services department, including staffing, supplies, and training, will be a key responsibility. The Guest Services Manager will actively participate in the hotel's yield management strategies to maximize occupancy and revenue. The ability to anticipate guest needs and proactively offer solutions is a hallmark of this position.
Qualifications : A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management capacity. Proven experience in luxury hotel environments is essential. Excellent knowledge of hotel property management systems (PMS) and reservation software. Strong understanding of customer service principles and best practices. Exceptional leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. A polished and professional demeanor. The ability to remain calm and efficient under pressure. A passion for delivering memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
7
Front Desk and Guest Services Manager
9110 Busaiteen, Muharraq
BHD50000 Annually
WhatJobs
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Job Description
Our client, a prestigious hotel known for its exceptional guest experiences, is seeking a dynamic and customer-focused Front Desk and Guest Services Manager to lead their team in A'ali, Northern, BH . This hybrid role requires a blend of on-site operational management and potential remote coordination for administrative tasks. You will be responsible for overseeing all front desk operations, ensuring seamless check-in and check-out processes, and managing guest inquiries and requests with professionalism and efficiency. The goal is to create a welcoming and memorable experience for every guest. Key responsibilities include training, supervising, and motivating front desk staff, setting performance standards, and conducting regular performance reviews. You will manage room reservations, handle guest complaints and service recovery efforts, and ensure the highest levels of guest satisfaction. This role also involves coordinating with other hotel departments, such as housekeeping, maintenance, and F&B, to ensure smooth operations and guest comfort. The ideal candidate will have a strong background in hospitality management, with at least 5 years of experience in front office operations, including 2 years in a supervisory or managerial capacity. Excellent communication, problem-solving, and leadership skills are essential. A professional demeanor, a proactive approach, and a passion for delivering outstanding customer service are paramount. Familiarity with hotel property management systems (PMS) and reservation software is required. This position requires flexibility in working hours, including evenings, weekends, and holidays, to meet the demands of the hospitality industry. It offers a fantastic opportunity to grow your career in a leading hospitality establishment.
This advertiser has chosen not to accept applicants from your region.
8
Head Concierge and Guest Services Manager
404 Muharraq, Muharraq
BHD70000 Annually
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Posted today
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Job Description
Our client, a luxury hospitality establishment in Muharraq, Muharraq, BH , is seeking an exceptional Head Concierge and Guest Services Manager. This senior role is pivotal in ensuring an unparalleled guest experience. You will lead the concierge team, providing personalized services and anticipating the needs of discerning international clientele. Responsibilities include managing all aspects of guest services, from making reservations and arranging transportation to planning bespoke local experiences and handling special requests. You will be the primary point of contact for VIP guests, ensuring their stay is seamless and memorable. This role also involves developing and implementing guest service standards, training the team to embody the brand's commitment to excellence, and managing guest feedback to drive continuous improvement. The ideal candidate will possess a sophisticated understanding of the hospitality industry, exceptional interpersonal and communication skills, and a polished, professional demeanor. Fluency in multiple languages is highly advantageous. You should have a proven ability to anticipate needs, solve problems creatively, and manage a high volume of requests with discretion and efficiency. A strong network of local contacts within the tourism and entertainment sectors is a significant asset. This position offers a hybrid work arrangement, allowing for flexible management of both on-site guest interactions and remote coordination of services and team development. Join us to curate extraordinary experiences for our esteemed guests.
This advertiser has chosen not to accept applicants from your region.
9