27 Gulf Hotel jobs in Manama
Hotel Revenue Management Director
211 Manama, Capital
BHD110000 Annually
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Our client is seeking a strategic and analytical Hotel Revenue Management Director to lead their revenue optimization efforts. This hybrid role requires a blend of on-site presence for key meetings and strategic planning, with the flexibility of remote work for day-to-day operations. You will be responsible for developing and implementing comprehensive revenue management strategies to maximize room revenue and overall profitability across all properties. This includes forecasting demand, optimizing pricing and inventory controls, and analyzing market trends and competitor performance. The ideal candidate will have a deep understanding of the hospitality industry, proven experience in revenue management systems and methodologies, and a strong analytical aptitude. You will lead a team of revenue analysts, providing guidance and fostering a data-driven approach to decision-making. Key responsibilities include setting pricing strategies, managing distribution channels, and collaborating with sales, marketing, and operations teams to ensure alignment with business objectives. You must be proficient in using revenue management software, data analysis tools, and possess excellent communication and presentation skills to convey complex strategies to stakeholders. This role demands a forward-thinking individual who can adapt to the dynamic hospitality market and drive continuous improvement in revenue performance. The ability to balance strategic leadership with hands-on execution in a hybrid work model is crucial.
Responsibilities:
Responsibilities:
- Develop and execute dynamic pricing and inventory management strategies to maximize RevPAR.
- Conduct thorough market analysis, competitor benchmarking, and demand forecasting.
- Manage relationships with online travel agencies (OTAs) and other distribution partners.
- Analyze performance data and identify trends to inform strategic decisions.
- Lead and mentor the revenue management team, setting performance goals and providing development opportunities.
- Collaborate with Sales, Marketing, and Operations departments to align strategies and drive revenue.
- Prepare regular performance reports and presentations for senior leadership.
- Implement and leverage revenue management systems and technologies effectively.
- Identify opportunities for new revenue streams and cross-selling initiatives.
- Stay abreast of industry trends, emerging technologies, and best practices in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- 7+ years of progressive experience in hotel revenue management, with at least 3 years in a leadership role.
- Proven track record of successfully increasing revenue and profitability for hotel properties.
- In-depth knowledge of hotel operations, market dynamics, and distribution channels.
- Proficiency in leading revenue management software (e.g., IDeaS, Duetto, SynXis) and analytics tools.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent leadership, communication, and presentation abilities.
- Ability to work effectively in a hybrid work environment, balancing on-site and remote responsibilities.
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0
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
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Posted 6 days ago
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Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
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1
Guest Services Supervisor
13061 Al Seef
BHD20 Hourly
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Posted 6 days ago
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Job Description
Our client is seeking an experienced and customer-focused Guest Services Supervisor to lead their front desk operations in Salmabad, Northern, BH . This role is crucial for ensuring that every guest receives exceptional service from arrival to departure. You will be responsible for managing the front desk team, handling guest inquiries and issues, and ensuring smooth operational flow. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for creating memorable guest experiences. This position requires attention to detail, problem-solving abilities, and a proactive approach to service delivery.
Key Responsibilities:
Qualifications:
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
Key Responsibilities:
- Supervise and coordinate the daily activities of the front desk team.
- Ensure efficient check-in and check-out processes for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and mentor new front desk staff, providing ongoing guidance and support.
- Monitor guest satisfaction levels and implement service recovery strategies when necessary.
- Maintain a high standard of presentation and organization at the front desk.
- Manage room inventory and reservations to maximize occupancy.
- Collaborate with other hotel departments to ensure seamless guest service.
- Assist with scheduling and staff management to ensure adequate coverage.
- Develop and implement procedures to enhance guest service efficiency.
- Handle cash, credit card, and direct billing transactions accurately.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- A genuine commitment to providing outstanding customer service.
- High school diploma or equivalent; hospitality-related certification is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
215 Galali
BHD50000 Annually
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Posted 13 days ago
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Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations and ensure exceptional guest experiences. This role is central to creating a welcoming and efficient environment for all visitors, managing a team of front desk staff, concierges, and bell staff. You will be responsible for setting service standards, training staff, and handling guest inquiries, complaints, and special requests with professionalism and efficiency.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Qualifications:
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
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3
Director of Hotel Revenue Management
10710 Zallaq, Southern
BHD90000 Annually
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Posted 1 day ago
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Job Description
Our client, a renowned hospitality group, is seeking a strategic and data-driven Director of Hotel Revenue Management. This hybrid role offers the opportunity to optimize revenue streams for properties in scenic locations, combining remote analysis with on-site strategic input. The ideal candidate will have a proven track record in revenue management, forecasting, pricing strategies, and market analysis within the hospitality sector. You will be responsible for maximizing room revenue and optimizing occupancy through effective yield management techniques. This includes analyzing market trends, competitor pricing, and demand forecasts to implement dynamic pricing strategies across various distribution channels.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize room revenue and profitability.
- Analyze market data, competitor pricing, and demand forecasts to set optimal room rates and inventory controls.
- Manage the forecasting process, ensuring accuracy and alignment with business goals.
- Oversee the implementation of pricing and promotion strategies across all distribution channels (online travel agencies, direct bookings, GDS).
- Collaborate with sales, marketing, and operations teams to ensure a cohesive approach to revenue generation.
- Monitor key performance indicators (KPIs) and provide regular reports on revenue performance to senior management.
- Identify opportunities for incremental revenue through upselling, cross-selling, and package development.
- Stay abreast of industry trends, technological advancements, and best practices in revenue management.
- Utilize revenue management systems and tools effectively to support decision-making.
- Provide strategic guidance and training to hotel teams on revenue management principles.
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4
Head of Hotel Revenue Management
333 Galali
BHD98000 Annually
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Posted 10 days ago
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Job Description
Our client, a distinguished name in the hospitality sector, is looking for a strategic and data-driven Head of Hotel Revenue Management to lead their revenue optimization efforts. This fully remote position offers a unique opportunity to drive profitability and market share for our client's portfolio of properties. You will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and optimizing inventory management to maximize revenue and achieve financial targets. The ideal candidate will possess a comprehensive understanding of the hotel industry, advanced analytical skills, and a proven ability to leverage revenue management systems and tools. Your responsibilities will include analyzing market trends, competitor performance, and customer behavior to identify revenue opportunities; overseeing the implementation of pricing and distribution strategies across various channels; and working closely with sales, marketing, and operations teams to ensure cohesive execution. You will also be tasked with creating detailed reports and presentations for senior leadership, outlining performance, insights, and strategic recommendations. Experience with leading hotel revenue management software (e.g., IDeaS, Duetto, PROS) is highly desirable. This role requires exceptional leadership qualities, strong financial acumen, and the ability to mentor and guide a remote revenue management team. A Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field is required, along with extensive experience in hotel revenue management. This is an excellent opportunity to make a significant impact on our client's success from a remote setting, driving revenue growth and enhancing operational efficiency.
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5
Senior Hotel Revenue Management Specialist
45678 Isa Town, Northern
BHD85000 Annually
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Posted 10 days ago
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Job Description
Our client is looking for a strategic and data-driven Senior Hotel Revenue Management Specialist to join their expanding hospitality group. This critical role is responsible for maximizing revenue and optimizing profitability across a portfolio of hotels. You will develop and execute dynamic pricing strategies, forecast demand, and manage inventory to ensure the best possible market position. The ideal candidate will possess a deep understanding of the hospitality industry, strong analytical skills, and a proven track record in revenue management.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive revenue management strategies to achieve optimal occupancy and average daily rate (ADR).
- Analyze market trends, competitor pricing, and historical data to forecast demand accurately.
- Set and manage room rates and inventory controls across all distribution channels.
- Collaborate with sales, marketing, and operations teams to align strategies and drive revenue.
- Monitor and report on key performance indicators (KPIs), providing insights and recommendations for improvement.
- Utilize revenue management systems and tools effectively to optimize pricing and inventory decisions.
- Conduct regular performance reviews and identify opportunities for strategic adjustments.
- Manage group bookings and transient segments to maximize revenue opportunities.
- Stay abreast of industry best practices and emerging trends in revenue management.
- Provide training and guidance to hotel-level revenue management staff.
- Prepare detailed reports and presentations for senior management.
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6
Director of Guest Services
901 Riffa, Southern
BHD7000 Annually
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Posted today
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Job Description
Our client, a luxurious hotel located in the heart of Riffa, Southern, BH , is seeking an experienced and dynamic Director of Guest Services to oversee all aspects of the guest experience. This role requires a strategic leader with a passion for exceptional service, the ability to motivate a diverse team, and a keen eye for detail to ensure every guest receives unparalleled attention and satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and manage the Front Office, Concierge, Bell Staff, and Valet departments to deliver exceptional service standards.
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
- Act as the primary point of contact for escalated guest concerns and service recovery efforts, ensuring swift and effective resolution.
- Monitor guest feedback through various channels (surveys, online reviews, direct feedback) and implement strategies for improvement.
- Collaborate with other departments, including Housekeeping, F&B, and Sales, to ensure a seamless and integrated guest experience.
- Manage departmental budgets, staffing levels, and resource allocation effectively.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Identify opportunities to enhance the guest journey and introduce innovative service offerings.
- Maintain a high level of visibility and accessibility to guests, acting as an ambassador for the hotel.
- Conduct regular performance reviews and provide ongoing coaching and development for team members.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in guest services management within the luxury hotel sector.
- Proven ability to lead and inspire large teams in a fast-paced environment.
- Exceptional understanding of hotel operations and guest service principles.
- Strong problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Experience in budget management and cost control.
- Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
- A commitment to continuous improvement and a passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
7
Senior Concierge & Guest Services Manager
751 Isa Town, Northern
BHD35000 Annually
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Posted 3 days ago
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Job Description
Our client, a premier hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and dynamic Senior Concierge & Guest Services Manager to lead their guest relations team. This pivotal role ensures that every guest receives an exceptional and personalized experience, fostering loyalty and driving repeat business. The ideal candidate will possess a deep understanding of luxury hospitality standards, impeccable communication skills, and a proactive approach to problem-solving. You will be responsible for overseeing the daily operations of the concierge desk, managing a team of dedicated service professionals, and coordinating with various departments to fulfill guest requests efficiently and effectively.
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
- Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
- Proven track record of leading and motivating a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluency in English and Arabic is highly desirable.
- Proficiency in hotel management software.
- Strong organizational and multitasking abilities.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
8
Front Desk Agent
Manama, Capital
Downtown Rotana
Posted 16 days ago
Job Viewed
Job Description
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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