1498 Handling Customer Interactions jobs in Manama
Head of Client Relations - Events
903 Al Seef
BHD70000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a renowned event management and catering company, is looking for a dynamic and experienced Head of Client Relations to join their fully remote team. This senior role is instrumental in nurturing and expanding our client relationships, ensuring exceptional service delivery and client satisfaction across all event projects. You will be the primary point of contact for key clients, building strong, long-term partnerships through proactive communication and a deep understanding of their event needs and objectives. Responsibilities include developing strategic account plans, overseeing the proposal development process, and ensuring that all client expectations are met or exceeded from initial contact through post-event debrief. You will work closely with the events and catering teams to ensure seamless project execution and client experience. The ideal candidate will possess outstanding interpersonal and negotiation skills, with a proven ability to build trust and rapport with high-profile clients. A strategic thinker with a keen eye for detail and a passion for delivering memorable event experiences is essential. Experience in CRM systems and sales reporting is required. You will also be involved in gathering client feedback to drive continuous improvement in service offerings. A minimum of 7 years of experience in client management, account management, or a related client-facing role within the events, hospitality, or luxury service industry is required. A Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field is preferred. Join our client and lead the charge in fostering client loyalty and driving growth by delivering unparalleled event experiences, all from the convenience of a remote setting.
This advertiser has chosen not to accept applicants from your region.
0
Senior Aesthetician & Client Relations Specialist
2015 Ghuraifa, Capital
BHD35 Hourly
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Aesthetician to join their thriving remote beauty and wellness team. This is a fully remote position, offering unparalleled flexibility and the opportunity to provide expert skincare consultations and treatments to clients across the region. You will be responsible for conducting in-depth skin analysis, developing personalized treatment plans, and performing a wide range of aesthetic procedures, including facials, chemical peels, microdermabrasion, and light therapy. As a remote specialist, you will leverage virtual consultation tools to connect with clients, guiding them through their skincare journey with professionalism and empathy. A key aspect of this role involves building and maintaining strong client relationships, ensuring exceptional customer satisfaction, and proactively addressing client needs and concerns. You will also be tasked with educating clients on product usage and at-home care routines to maximize treatment results. The ideal candidate will possess a deep understanding of dermatological principles, advanced skincare techniques, and current industry trends. Proficiency in using aesthetic equipment and an unwavering commitment to maintaining the highest standards of hygiene and safety are essential. This role requires excellent communication and interpersonal skills, a keen eye for detail, and the ability to work independently with minimal supervision. Experience with virtual client management software is highly desirable. Join us in delivering cutting-edge beauty and wellness solutions from the comfort of your own home, impacting clients' lives positively through expert care and personalized attention. This is an exciting chance to be at the forefront of remote aesthetic services, contributing to a company that values innovation and client well-being. We are looking for individuals passionate about skincare, dedicated to client success, and eager to excel in a dynamic, remote work environment. Your expertise will be instrumental in shaping our remote service delivery.
This advertiser has chosen not to accept applicants from your region.
1
Lead Aesthetician and Client Relations Manager
24680 Al Seef
BHD60000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a passionate and skilled Lead Aesthetician and Client Relations Manager to join their growing beauty and wellness team. This role involves a hybrid work arrangement, combining in-clinic client services with remote administrative and client management duties. You will be responsible for delivering exceptional skincare treatments, managing client relationships, and contributing to the overall client experience. As the Lead Aesthetician, you will perform a variety of services, including facials, chemical peels, microdermabrasion, and laser treatments, ensuring client satisfaction and adherence to safety protocols. You will also be tasked with developing personalized treatment plans and product recommendations tailored to individual client needs. Client relationship management is a core component of this position; you will be the primary point of contact for many clients, building rapport, addressing concerns, and ensuring a high level of retention. This involves proactive communication via phone, email, and potentially video calls to schedule appointments, follow up post-treatment, and promote new services. You will also play a key role in training and mentoring junior aestheticians, sharing your expertise and ensuring consistent service quality across the team. From a remote capacity, you will assist with marketing initiatives, contribute to social media content creation related to treatments, and manage online appointment bookings and client records. Staying updated on the latest industry trends, technologies, and ingredients is crucial. You will contribute to inventory management for skincare products and assist with ordering supplies. The ideal candidate possesses a deep understanding of dermatology and skincare science, coupled with excellent interpersonal and communication skills. A commitment to providing a luxurious and personalized client experience is paramount.
Qualifications:
Qualifications:
- Licensed Aesthetician with relevant certifications (e.g., CIDESCO, NVQ).
- Minimum of 4 years of experience as a practicing aesthetician.
- Proven experience in client relationship management and exceptional customer service skills.
- Proficiency in performing a wide range of advanced skincare treatments.
- Knowledge of skincare ingredients, formulations, and contraindications.
- Experience in training or mentoring junior staff is a plus.
- Strong organizational and time-management abilities.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
- Familiarity with salon management software and online booking systems.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
23560 Arad
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage their customer service operations based in Jidhafs, Capital, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership skills, and be adept at resolving complex customer issues. You will be responsible for guiding a team of customer support representatives, ensuring service excellence, and contributing to the continuous improvement of customer satisfaction. This hybrid role offers a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to achieve performance goals.
- Oversee daily customer support operations, ensuring timely and effective resolution of inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
- Monitor customer feedback and identify trends to proactively address issues and improve service delivery.
- Handle escalated customer complaints and complex issues, working towards satisfactory resolutions.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Analyze customer support metrics (e.g., response time, resolution rate, customer satisfaction scores) and report on team performance.
- Contribute to the development of knowledge base articles and support documentation.
- Identify opportunities for process improvements and implement best practices in customer service.
- Ensure compliance with company standards and service level agreements (SLAs).
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Foster a positive and supportive team environment, promoting teamwork and professional development.
- Stay informed about product updates and company policies to provide accurate information to customers.
- Manage staffing levels and scheduling to ensure adequate coverage during operational hours.
- Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate a team.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Proficiency in relevant software applications (Microsoft Office Suite).
- A customer-centric mindset with a passion for service excellence.
- Experience in developing training materials and conducting team training sessions.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and work in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead
23111 Arad
BHD75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to manage and elevate their customer service operations in **A'ali, Northern, BH**. This leadership role is crucial for ensuring exceptional customer satisfaction and operational efficiency within the support department. You will be responsible for supervising a team of customer service representatives, developing and implementing effective support strategies, and acting as a point of escalation for complex customer issues. Your goal will be to foster a customer-centric culture and continuously improve service delivery.
Key responsibilities include training, mentoring, and performance management of the customer support team, setting clear performance metrics and KPIs, and ensuring their achievement. You will analyze customer feedback and support data to identify trends, pinpoint areas for improvement, and implement solutions that enhance the customer experience. This role involves collaborating with other departments, such as Product Development and Sales, to ensure a unified approach to customer needs. You will also be involved in refining support policies, procedures, and documentation to streamline operations and improve response times. The ideal candidate will possess excellent leadership qualities, strong problem-solving abilities, and a deep understanding of customer service best practices. Experience with various CRM and helpdesk software is essential. You should be adept at de-escalating difficult situations and providing effective resolutions. This position offers a significant opportunity to make a tangible impact on customer loyalty and business success within a growing organization. We are looking for an individual who is passionate about customer advocacy and driven to achieve service excellence.
Qualifications:
Key responsibilities include training, mentoring, and performance management of the customer support team, setting clear performance metrics and KPIs, and ensuring their achievement. You will analyze customer feedback and support data to identify trends, pinpoint areas for improvement, and implement solutions that enhance the customer experience. This role involves collaborating with other departments, such as Product Development and Sales, to ensure a unified approach to customer needs. You will also be involved in refining support policies, procedures, and documentation to streamline operations and improve response times. The ideal candidate will possess excellent leadership qualities, strong problem-solving abilities, and a deep understanding of customer service best practices. Experience with various CRM and helpdesk software is essential. You should be adept at de-escalating difficult situations and providing effective resolutions. This position offers a significant opportunity to make a tangible impact on customer loyalty and business success within a growing organization. We are looking for an individual who is passionate about customer advocacy and driven to achieve service excellence.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven track record of improving customer satisfaction metrics.
- Strong leadership, coaching, and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM systems (e.g., Salesforce, Zendesk) and helpdesk software.
- Experience in developing and implementing customer service strategies and policies.
- Ability to analyze data and generate actionable insights.
- Familiarity with service management principles.
- Strong organizational and multitasking skills.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
78901 Manama, Capital
BHD18 Hourly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Manama, Capital, BH . This role is vital for ensuring exceptional customer experiences and resolving inquiries efficiently and effectively. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a patient and professional demeanor. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, providing information about products and services, processing orders or returns, and escalating complex problems to the appropriate departments. A key aspect of this role involves maintaining accurate customer records and documentation, ensuring that all interactions are logged and resolved in a timely manner. You will also be expected to identify trends in customer feedback and report them to management to help improve our client's offerings and service delivery. The ability to remain calm and professional under pressure, even when dealing with difficult situations, is essential. This is an excellent opportunity for an individual looking to build a career in customer service within a supportive and collaborative environment. The hybrid work model allows for a blend of in-office interaction and remote flexibility, fostering both team cohesion and individual focus. We are looking for a proactive problem-solver who can empathize with customers and strive to exceed their expectations at every touchpoint. A strong commitment to customer satisfaction and a willingness to learn are highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead
40005 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to guide our customer service team and ensure exceptional client satisfaction. This pivotal role involves managing daily support operations, training and motivating the support staff, and developing strategies to enhance the overall customer experience. The ideal candidate will possess a strong background in customer service management, excellent problem-solving skills, and a passion for helping customers. You will be responsible for handling escalated customer issues, identifying trends in customer inquiries, and collaborating with other departments to improve products and services based on customer feedback.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Oversee the daily operations of the customer support department, ensuring efficient handling of inquiries.
- Develop and implement customer service policies and procedures to enhance service quality.
- Monitor customer support performance metrics and identify areas for improvement.
- Handle and resolve complex customer issues and escalations promptly and professionally.
- Act as a point of contact for high-profile or critical customer complaints.
- Collaborate with product, sales, and marketing teams to share customer feedback and insights.
- Develop and deliver ongoing training programs for the support team on product knowledge and service best practices.
- Ensure timely and accurate responses to customer inquiries across all communication channels (phone, email, chat).
- Contribute to the development of FAQs, knowledge base articles, and self-service resources.
- Analyze customer feedback and support data to identify patterns and recommend proactive solutions.
- Foster a positive and customer-centric team culture.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Proficiency in Microsoft Office Suite.
- Experience in developing training materials and conducting training sessions.
- Ability to adapt to changing priorities and work in a dynamic environment.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Handling customer interactions Jobs in Manama !
6
Customer Support Specialist
22566 Gudaibiya
BHD25000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team at their Sitra, Capital, BH office. This role is crucial for ensuring our customers receive exceptional service and timely resolution of their inquiries. The ideal candidate will possess excellent communication and problem-solving skills, with a patient and empathetic approach. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical issues, and providing product information. You will also be responsible for documenting customer interactions, updating customer records, and escalating complex issues to appropriate departments. A strong understanding of our products and services is essential, and ongoing training will be provided. The successful candidate will be a team player, able to work effectively in a fast-paced environment and contribute to a positive customer experience. Previous experience in customer service or a related field is preferred. This position requires strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking for an individual who is passionate about helping others and is committed to delivering high-quality support. You will be an integral part of a supportive team dedicated to customer satisfaction. This is an excellent opportunity to grow your career in customer service within a reputable company. Location: Sitra, Capital, BH
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
777 Bilad Al Qadeem, Capital
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is looking for a dedicated and empathetic Customer Support Specialist to join their entirely remote support team. This role is crucial for providing exceptional assistance and resolving customer inquiries efficiently and effectively. You will be the first point of contact for our users, offering guidance, troubleshooting technical issues, and ensuring a positive customer experience. This fully remote position allows you to work from home, offering flexibility and convenience. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. A strong ability to learn new systems and products quickly is essential.
Key Responsibilities:
Location: Manama, Capital, BH
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve customer issues related to our products and services.
- Provide clear and concise instructions and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to product and engineering teams for improvement.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to the knowledge base by creating and updating support documentation.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
Location: Manama, Capital, BH
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
700 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their expanding team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. This position offers the flexibility of being fully remote, allowing you to work from anywhere while delivering outstanding service. You will handle a variety of customer interactions, including troubleshooting technical issues, answering product-related questions, and processing requests. A passion for customer satisfaction and excellent communication skills are paramount.
Key Responsibilities:
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Provide technical assistance and troubleshooting for product-related issues.
- Educate customers on product features, functionalities, and best practices.
- Process customer orders, returns, and exchanges according to company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the product and development teams.
- Maintain a high level of customer satisfaction by providing empathetic and efficient support.
- Stay up-to-date with product knowledge and company policies.
- Contribute to team goals and objectives, including service level agreements (SLAs).
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Exceptional verbal and written communication skills in English are required. Proficiency in using CRM software and helpdesk ticketing systems is essential. A strong understanding of troubleshooting methodologies and the ability to explain technical concepts clearly to non-technical users are highly valued. This role requires excellent active listening skills, patience, and a genuine desire to help customers. The ability to manage multiple tasks simultaneously and work effectively in a remote setting is crucial. Experience in a SaaS environment or with complex software products is a plus. You should be reliable, self-motivated, and possess a positive attitude. This is a fantastic opportunity to join a supportive team and grow your career in customer support.
This advertiser has chosen not to accept applicants from your region.
9