242 Head Concierge jobs in Manama

• Lead and manage the concierge team, ensuring high standards of service.
• Oversee the daily operations of the concierge desk, ensuring efficient handling of guest requests.
• Provide personalized recommendations and arrangements for dining, entertainment, tours, and transportation.
• Develop and maintain an extensive network of local contacts and service providers.
• Anticipate guest needs and proactively offer services to enhance their stay.
• Handle guest complaints and service recovery with professionalism and efficiency.
• Ensure all guest requests are fulfilled promptly and to the highest satisfaction.
• Manage concierge budgets and inventory of resources.
• Train and mentor concierge staff on service standards, local knowledge, and problem-solving.
• Maintain up-to-date knowledge of local events, attractions, and services.
• Uphold the establishment's reputation for luxury and impeccable service.

• Proven experience as a Head Concierge or Senior Concierge in a luxury hotel or resort.
• Extensive knowledge of the local area, including dining, entertainment, cultural attractions, and transportation.
• Exceptional customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Ability to remain calm and composed under pressure.
• Proficiency in concierge management software and standard office applications.
• Excellent verbal and written communication skills.
• A polished and professional appearance and demeanor.
• Fluency in multiple languages is a plus.

• Lead, train, and motivate the concierge team to deliver world-class service.
• Manage all guest requests, from simple inquiries to complex arrangements, ensuring prompt and efficient resolution.
• Develop and maintain an extensive knowledge base of local attractions, dining, entertainment, and transportation options.
• Proactively anticipate guest needs and offer personalized recommendations and services.
• Liaise with external partners, vendors, and service providers to fulfill guest requests.
• Handle guest complaints and service recovery situations with diplomacy and professionalism.
• Oversee the operational efficiency of the concierge desk, including staffing, scheduling, and resource management.
• Collaborate closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest satisfaction.
• Curate exclusive experiences and itineraries for discerning guests.
• Uphold the hotel's luxury standards and brand reputation at all times.

• Minimum of 5 years of experience in a senior concierge role or similar capacity within a luxury hotel environment.
• Proven leadership and team management skills.
• Exceptional knowledge of the local area and its offerings.
• Outstanding communication, interpersonal, and problem-solving skills.
• A sophisticated and polished demeanor, with a commitment to discretion and professionalism.
• Proficiency in hotel management systems and concierge software.
• Fluency in English; proficiency in additional languages (e.g., Arabic, French, Russian) is highly advantageous.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A genuine passion for service and creating memorable experiences.
• Strong networking abilities within the local luxury service industry.

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:

• Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
• Greet and welcome guests, providing a warm and personalized introduction to the establishment.
• Anticipate guest needs and preferences, proactively offering assistance and recommendations.
• Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
• Maintain a high level of knowledge about the establishment's services, amenities, and local attractions.
• Build rapport with guests, fostering positive relationships and encouraging repeat business.
• Coordinate with various departments (e.g., Housekeeping, Food & Beverage, Concierge) to fulfill guest requests.
• Manage guest feedback, including surveys and online reviews, and implement improvements based on insights.
• Ensure the ambiance and presentation of public areas are consistently of the highest standard.
• Handle VIP arrangements and special requests with meticulous attention to detail.
• Train and mentor guest relations staff, ensuring adherence to service standards.
• Monitor and manage the guest relations budget.

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
• Exceptional customer service and communication skills, with fluency in English and ideally Arabic.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in hotel management software (PMS) and common office applications.
• A professional and approachable demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for creating memorable guest experiences.

• Oversee and manage front desk operations to ensure smooth check-in and check-out processes.
• Act as the primary point of contact for guest inquiries, requests, and concerns.
• Proactively anticipate guest needs and offer personalized service to enhance their stay.
• Handle guest complaints and resolve issues effectively and empathetically, ensuring guest satisfaction.
• Develop and implement strategies to improve overall guest satisfaction scores.
• Lead, train, and motivate the front desk team to deliver exceptional service.
• Monitor guest feedback channels, including online reviews and surveys, and respond appropriately.
• Collaborate with other hotel departments to ensure seamless service delivery.
• Maintain knowledge of hotel facilities, services, and local attractions to assist guests.
• Manage VIP guests and special requests to ensure a luxurious experience.
• Ensure adherence to hotel policies, procedures, and service standards.
• Assist with staff scheduling and performance management for the front office team.
• Contribute to a positive and professional work environment.

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 4 years of experience in hotel front office management or guest relations.
• Proven ability to deliver outstanding customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and team management capabilities.
• Proficiency in hotel property management systems (PMS).
• Ability to remain calm and professional under pressure.
• Knowledge of luxury service standards and etiquette.
• Fluency in English is required; additional languages are a plus.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• A genuine passion for the hospitality industry.

• Manage and lead the guest relations team, providing training, motivation, and performance evaluations.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Act as the primary point of contact for guests, addressing inquiries, requests, and resolving complaints with professionalism and empathy.
• Develop and implement guest service standards and procedures to enhance the overall guest experience.
• Monitor online reviews and social media feedback, responding appropriately and taking action to improve guest satisfaction.
• Coordinate with various hotel departments, such as housekeeping, F&B, and maintenance, to ensure guest needs are met promptly.
• Organize and manage special events and guest amenities.
• Maintain a high level of product knowledge for all hotel services and local attractions.
• Gather guest feedback through surveys and direct interaction to identify areas for improvement.
• Contribute to loyalty programs and initiatives to foster repeat business.
• Analyze guest service metrics and report on trends and performance to senior management.

• Minimum of 5 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or management capacity.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
• Strong leadership abilities and the capacity to motivate a team.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• A passion for delivering outstanding customer service and creating memorable experiences.
• Fluency in English is required; additional languages are a plus.
• Familiarity with the local area is beneficial.

• Oversee daily operations of the guest services department, including check-in, check-out, concierge, and front desk.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Train, motivate, and manage the front desk and guest relations team to deliver outstanding service.
• Handle guest inquiries, complaints, and requests promptly and professionally, aiming for satisfactory resolution.
• Ensure adherence to service standards and operational procedures.
• Monitor and manage guest feedback, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments, such as F&B, housekeeping, and events, to ensure seamless guest experiences.
• Manage inventory of guest amenities and supplies for the front desk.
• Prepare daily, weekly, and monthly reports on guest services performance.
• Uphold the brand's reputation and service excellence at all times.

• Proven experience in a managerial role within the hospitality industry, specifically in guest relations or front office management.
• Excellent interpersonal and communication skills, with a polished and professional demeanor.
• Strong leadership and team management abilities.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Exceptional problem-solving and decision-making skills.
• Ability to remain calm and effective under pressure.
• A passion for delivering outstanding customer service.
• A degree in Hospitality Management or a related field is preferred.
• Flexibility to work various shifts, including weekends and public holidays.