Our client, a luxurious hotel located in
Zallaq, Southern, BH , is seeking an exceptionally polished and experienced Head Concierge to lead their guest services team. This hybrid role requires a blend of on-site presence to manage operations and guest interactions, with potential for remote administrative tasks. As the Head Concierge, you will be the epitome of hospitality, responsible for anticipating and fulfilling guest needs to create unforgettable experiences. You will manage the daily operations of the concierge desk, supervise and train a team of concierges, and ensure the highest standards of service delivery. Your responsibilities include making reservations, arranging transportation, recommending and booking local tours and activities, and handling special requests with discretion and efficiency. You will cultivate strong relationships with local vendors and service providers to offer exclusive experiences to guests. The ability to remain calm under pressure, possess extensive local knowledge, and maintain a proactive, guest-centric approach is vital.
Key responsibilities:
- Overseeing the daily operations of the concierge department, ensuring seamless guest service.
- Leading, training, and motivating the concierge team to achieve service excellence.
- Managing guest requests, reservations, and arrangements for dining, entertainment, transportation, and local excursions.
- Developing and maintaining an extensive network of trusted local contacts and service providers.
- Ensuring the highest standards of presentation and professionalism for the concierge desk and team.
- Handling guest complaints and service recovery with diplomacy and efficiency.
- Staying informed about local events, attractions, and transport options.
- Implementing and refining concierge service standards and procedures.
- Collaborating with other hotel departments to ensure a cohesive guest experience.
- Managing the concierge budget and inventory of supplies.
The ideal candidate will have a minimum of 5 years of experience in a luxury hotel concierge role, with at least 2 years in a supervisory or lead position. Exceptional interpersonal, communication, and problem-solving skills are essential. Extensive knowledge of the local area, including attractions, dining, and cultural experiences, is required. Fluency in multiple languages is a strong asset. A professional appearance and demeanor, coupled with a genuine passion for delivering outstanding guest service, are paramount. The ability to manage a team effectively and adapt to a dynamic, fast-paced environment is critical. Experience with hotel management systems and concierge software is preferred. This is a rewarding opportunity to be at the forefront of luxury hospitality.