6 Hospitality Management jobs in Manama

• Develop and implement comprehensive revenue management strategies to optimize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Conduct in-depth market analysis, competitor benchmarking, and demand forecasting to inform pricing and inventory decisions.
• Manage and optimize room inventory across all distribution channels, including OTAs, GDS, and direct bookings.
• Develop and execute dynamic pricing strategies based on market demand, seasonality, special events, and competitor pricing.
• Collaborate with Sales, Marketing, and Operations teams to align revenue management strategies with overall business objectives.
• Oversee the effective use of the Property Management System (PMS) and Revenue Management Systems (RMS).
• Provide regular performance reports and analysis to senior management, highlighting key trends and opportunities.
• Identify and pursue opportunities for incremental revenue generation through strategic upselling, cross-selling, and package development.
• Stay abreast of industry trends, new technologies, and best practices in revenue management and hospitality.
• Train and mentor property-level revenue managers and sales teams on revenue management principles and best practices.
• Develop and manage budgets related to revenue management initiatives.
• Analyze the effectiveness of promotional offers and marketing campaigns.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. Master's degree or equivalent experience is highly desirable.
• 8+ years of progressive experience in revenue management, with a significant focus on luxury hotels or resorts.
• Proven track record of successfully increasing revenue and profitability in hospitality environments.
• In-depth knowledge of revenue management systems (e.g., IDeaS, Duetto, SynXis) and PMS platforms.
• Strong analytical skills with proficiency in data analysis, forecasting, and financial modeling.
• Expertise in pricing strategies, demand forecasting, and inventory control.
• Excellent understanding of distribution channels and online travel agencies (OTAs).
• Strong leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in Microsoft Excel and other analytical tools.
• Familiarity with marketing principles and their impact on revenue.

• Manage day-to-day operations of multiple food service outlets and catering events, ensuring seamless execution.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
• Oversee inventory management, procurement of supplies, and vendor relationships.
• Ensure strict adherence to all health, safety, and sanitation regulations (HACCP, etc.).
• Lead, train, and mentor a diverse team of chefs, kitchen staff, and service personnel.
• Manage budgets, financial performance, and profitability of the food service division.
• Develop and maintain strong relationships with clients, addressing their needs and ensuring satisfaction.
• Plan and execute large-scale catering events, including menu planning, logistics, and staffing.
• Conduct regular site inspections and operational audits to identify areas for improvement.
• Implement new technologies and best practices to streamline operations.
• Collaborate with the sales and marketing teams to drive business growth.
• Prepare reports on operational performance, financial results, and key performance indicators.
• Contribute to strategic planning and business development initiatives for the food service sector.

• Bachelor's degree in Hospitality Management, Business Administration, Culinary Arts, or a related field.
• Minimum of 7 years of progressive experience in food service management, with a focus on catering and operations.
• Demonstrated expertise in culinary operations, menu costing, and inventory control.
• Proven leadership skills with the ability to manage and motivate large teams.
• Strong financial acumen, including budget management and P&L responsibility.
• Excellent understanding of food safety regulations and sanitation standards.
• Exceptional customer service and client relationship management skills.
• Experience in event planning and logistics management for large-scale functions.
• Proficiency in using food service management software and standard office applications.
• Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Excellent communication and organizational skills.
• Flexibility to work evenings, weekends, and holidays as required by business needs.

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

The Role:

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

What You’ll Be Doing:

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.

• Monitoring infrastructure across voice, data, internet, and enterprise platforms.

• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.

• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.

• Maintaining accurate incident logs, metrics, and performance reports.

• Supporting change management by reviewing planned changes and assessing risk.

• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.

• Driving continuous improvement in monitoring, escalation, and resolution processes.

What You’ll Need to Succeed:

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.

• Strong incident handling, escalation management, and SLA tracking skills.

• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).

• Background in tech operations, ISP, or managed services.

• ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.

• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).

• Excellent communication and leadership skills, with the ability to work under pressure.

• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

What’s in It for You:

• Key leadership role in a mission-critical operations team.

• Competitive salary + annual bonus (based on performance).

• Opportunity to work at the center of enterprise tech service delivery.

• Lead and develop a skilled technical team in a collaborative environment.

• Influence processes and service assurance strategies at scale.

Next Steps:

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

Regional Manager - Bahrain/Middle East | Football Shirt Fanatic | Hip-Hop Head | Bad Golfer @ nineDots.io

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

The Role:

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

What You’ll Be Doing:

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
• Monitoring infrastructure across voice, data, internet, and enterprise platforms.
• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
• Maintaining accurate incident logs, metrics, and performance reports.
• Supporting change management by reviewing planned changes and assessing risk.
• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
• Driving continuous improvement in monitoring, escalation, and resolution processes.

What You’ll Need to Succeed:

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
• Strong incident handling, escalation management, and SLA tracking skills.
• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Background in tech operations, ISP, or managed services.
• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
• Excellent communication and leadership skills, with the ability to work under pressure.
• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

What’s in It for You:

• Key leadership role in a mission-critical operations team.
• Competitive salary + annual bonus (based on performance).
• Opportunity to work at the center of enterprise tech service delivery.
• Lead and develop a skilled technical team in a collaborative environment.
• Influence processes and service assurance strategies at scale.

Next Steps:

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

Location: Manama, Capital Governorate, Bahrain