150 Hospitality Management jobs in Zallaq
Customer Service Manager
BH-302 Shahrakan
BHD55000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced and dedicated Customer Service Manager to lead their support team. This role requires a strong leader who can ensure exceptional customer satisfaction and efficient service delivery. You will be responsible for managing daily operations of the customer service department, including supervising agents, setting performance goals, and implementing training programs to enhance skills and product knowledge. The ideal candidate will have a proven track record in customer service management, with a deep understanding of CRM systems and support ticketing platforms. You should be adept at resolving complex customer issues, identifying trends, and implementing process improvements to streamline workflows and improve response times. This is a hands-on role where you will also be involved in handling escalated customer complaints and providing direct support when necessary. We are looking for someone with excellent communication, problem-solving, and interpersonal skills. The ability to motivate and inspire a team, foster a positive work environment, and maintain high standards of professionalism is crucial. This position requires significant collaboration with other departments, such as sales and technical support, to ensure a cohesive customer experience. The successful applicant will be instrumental in shaping our client's customer service strategy and ensuring customer loyalty. A commitment to continuous improvement and a passion for delivering outstanding service are essential qualities for this role. This is an excellent opportunity to take on a leadership position within a reputable organization and make a tangible impact on customer satisfaction.
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0
Customer Service Representative
901 Zallaq, Southern
BHD15 Hourly
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representatives in Zallaq, Southern, BH . This role is vital in ensuring a positive customer experience by providing exceptional support across various channels. The ideal candidate will possess strong communication skills, a patient demeanor, and a passion for problem-solving. You will be responsible for addressing customer inquiries, resolving issues, providing product information, and processing orders or requests efficiently. This position offers a hybrid work arrangement, combining the benefits of in-office collaboration with the flexibility of remote work.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for individuals passionate about customer service to grow their careers within a supportive team. Join us in delivering outstanding service to our valued customers in Zallaq, Southern, BH .
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues effectively, escalating complex problems to senior staff when necessary.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain customer records by updating account information and interactions in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Follow communication guidelines and company procedures.
- Collaborate with team members and other departments to ensure seamless customer service.
- Achieve individual and team performance targets.
- Contribute to a positive and supportive team environment.
- Provide feedback to management on customer needs and potential service improvements.
Qualifications:
- High school diploma or equivalent; associate's degree or higher is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer service software and CRM systems.
- Basic computer skills, including familiarity with Microsoft Office.
- Ability to adapt to changing processes and workflows.
- A positive attitude and a strong work ethic.
- Experience working in a hybrid remote environment is beneficial.
- Familiarity with the local area of Zallaq, Southern, BH is an advantage.
This is an excellent opportunity for individuals passionate about customer service to grow their careers within a supportive team. Join us in delivering outstanding service to our valued customers in Zallaq, Southern, BH .
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
900 Zallaq, Southern
BHD20 Hourly
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and efficient Customer Service Representative to join their team. This hybrid role, based in **Zallaq, Southern, BH**, offers a dynamic work environment that blends in-office collaboration with remote flexibility. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing an exceptional service experience. The ideal candidate is a natural communicator with a strong problem-solving ability and a genuine desire to help others.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Responding to customer inquiries and resolving complaints via phone, email, and chat in a timely and professional manner.
- Providing accurate information about products, services, and policies.
- Processing orders, forms, applications, and requests.
- Troubleshooting customer issues and escalating complex problems to the appropriate departments.
- Maintaining customer records and updating account information.
- Identifying opportunities to upsell or cross-sell products and services where appropriate.
- Gathering customer feedback and reporting on trends to improve service delivery.
- Following communication procedures, guidelines, and policies.
- Achieving individual and team customer satisfaction goals.
- Collaborating with team members to ensure a cohesive customer experience.
Qualifications:
- High school diploma or equivalent; some college coursework or a degree is an advantage.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone and verbal communication skills along with clear writing ability.
- Ability to multitask, set priorities, and manage time effectively.
- Proficiency in computer applications, such as MS Office.
- Ability to adapt to changing procedures and customer needs.
- A patient and empathetic demeanor.
- Familiarity with CRM systems is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
23460 Zallaq, Southern
BHD22 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is looking for enthusiastic and customer-focused individuals to join their team as Customer Service Representatives. This role offers the flexibility of remote work, allowing you to assist customers from the comfort of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing exceptional support across various communication channels, including phone, email, and chat. The ideal candidate will possess excellent communication and active listening skills, with a genuine desire to help others. You should be patient, empathetic, and adept at de-escalating challenging situations. A strong problem-solving ability and the capacity to quickly learn product information and company policies are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is a plus. This position requires a reliable internet connection, a dedicated workspace, and the ability to work independently while adhering to company standards and performance metrics. You will be responsible for documenting customer interactions accurately and efficiently. We are looking for individuals who are reliable, detail-oriented, and committed to providing outstanding customer experiences. Training will be provided to ensure you have all the necessary skills to succeed in this role and contribute to the positive reputation of our client.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
BH17 Al Malikiyah, Northern
BHD18 Hourly
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their growing team in Hidd, Muharraq, BH . This hybrid role offers a balance between remote flexibility and in-office collaboration, providing an opportunity to deliver exceptional support to our valued customers. The ideal candidate will possess strong communication skills, a problem-solving aptitude, and a genuine desire to assist others. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.
Key Responsibilities:
Qualifications:
This role is perfect for an individual who enjoys interacting with people and is committed to providing outstanding service. Join a supportive team and grow your career in customer support.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Provide accurate information about products, services, and company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Maintain a high level of product knowledge and stay updated on service changes.
- Build and maintain positive relationships with customers, fostering loyalty and satisfaction.
- Collaborate with team members to achieve departmental goals and objectives.
- Adhere to all company policies and procedures, ensuring compliance and security.
Qualifications:
- High school diploma or equivalent; some college or vocational training is a plus.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and understanding demeanor when dealing with challenging situations.
- Basic computer proficiency and familiarity with office applications.
- Ability to work a hybrid schedule, splitting time between remote work and the office in Hidd, Muharraq, BH .
This role is perfect for an individual who enjoys interacting with people and is committed to providing outstanding service. Join a supportive team and grow your career in customer support.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Team Lead
801 Zallaq, Southern
BHD50000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Service Team Lead to manage their remote customer support operations. This role is critical for ensuring exceptional service delivery and fostering a positive customer experience. The ideal candidate will have a strong background in customer service management, with proven leadership abilities and a deep understanding of support best practices. Responsibilities include leading, coaching, and motivating a team of customer service representatives to achieve performance targets. You will monitor service quality, analyze customer feedback, and implement strategies for continuous improvement. Handling escalated customer issues and resolving complex problems effectively are key aspects of this position. Developing and maintaining comprehensive training materials and ensuring the team is up-to-date on product knowledge and service protocols is essential. This role requires excellent communication, problem-solving, and conflict-resolution skills. The ability to work independently, manage multiple priorities, and foster a collaborative team environment in a remote setting is crucial. You will play a vital role in shaping our customer service strategy and ensuring customer satisfaction. Experience with CRM software and other customer support tools is required. Contribute to building a strong customer-centric culture within the organization. This is a fantastic opportunity for a dedicated leader who is passionate about customer advocacy and driving service excellence from a remote location. You will be responsible for performance reviews and professional development plans for your team members. Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Helpdesk Specialist
205 Al Malikiyah, Northern
BHD40000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Helpdesk Specialist to join their vibrant team in Hidd, Muharraq, BH . This is an on-site role where you will be the first point of contact for clients, providing exceptional support and resolving technical issues efficiently. You will manage incoming support requests via phone, email, and ticketing systems, diagnosing and troubleshooting hardware, software, and network problems. Key responsibilities include guiding users through problem-solving processes, documenting issues and solutions, and escalating complex problems to higher-level support teams when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, with a patient and empathetic approach to customer interactions. You should have a strong understanding of common IT issues and a proven ability to explain technical concepts in a clear and understandable manner. Experience with helpdesk ticketing software and remote support tools is highly advantageous. You will play a crucial role in ensuring customer satisfaction and maintaining the smooth operation of our IT systems. Collaboration with other IT team members to share knowledge and improve support processes will be essential. We are looking for a reliable and proactive individual who is passionate about helping others and contributing to a positive customer experience. This role offers a great opportunity to develop your skills in a supportive environment. Responsibilities:
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to customer inquiries and resolve issues via phone, email, and ticketing system.
- Document all support requests, resolutions, and user interactions accurately.
- Escalate complex technical issues to appropriate support teams.
- Guide users through step-by-step solutions for common technical problems.
- Maintain a knowledge base of common issues and their resolutions.
- Ensure customer satisfaction by providing timely and effective support.
- Collaborate with IT colleagues to identify trends and improve support processes.
- Assist with IT asset management and user account administration.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in a customer service or IT helpdesk role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with basic networking concepts and troubleshooting.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, listening, and interpersonal skills.
- Ability to remain calm and patient under pressure.
- Strong problem-solving and analytical skills.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Lead
456 Zallaq, Southern
BHD55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is looking for an experienced and charismatic Customer Service Team Lead to manage and mentor a dedicated support team. This is an on-site position, offering a vibrant office environment and direct interaction with colleagues and customers. As a Team Lead, you will be responsible for overseeing daily customer service operations, ensuring high levels of customer satisfaction, and driving team performance. Your duties will include training new customer service representatives, setting performance goals, conducting performance reviews, handling escalated customer complaints, and implementing strategies to improve customer service efficiency and effectiveness. You will also collaborate with other departments to resolve complex customer issues and provide feedback on customer needs and market trends. The ideal candidate has a proven background in customer service management, with a strong understanding of customer support best practices and CRM systems. Exceptional interpersonal and communication skills are essential, along with the ability to motivate and guide a team. A minimum of 3-5 years of experience in a customer-facing role, with at least 1-2 years in a supervisory or leadership capacity, is required. A passion for delivering outstanding customer experiences and a knack for problem-solving are critical. You should be adept at conflict resolution and possess strong organizational skills. This role is perfect for an individual who thrives in a fast-paced environment and is committed to fostering a positive and productive team culture. The opportunity to shape the customer experience and contribute to the success of our client's brand is significant. We are seeking a leader who can inspire their team to go above and beyond for every customer interaction, ensuring loyalty and satisfaction. Join our client's team and make a tangible difference in how customers perceive their brand and services.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service Specialist
1071 Al Malikiyah, Northern
BHD45000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a global e-commerce leader, is seeking a dedicated and empathetic Customer Service Specialist to join their fully remote support team. This role is essential for providing outstanding assistance to customers, resolving inquiries, and ensuring a positive brand experience. You will be the primary point of contact for customers via phone, email, and chat, addressing their needs with professionalism and efficiency.
Key Responsibilities:
Qualifications:
This remote position offers the flexibility to work from home while contributing to a leading global brand. If you are a customer-focused individual with excellent communication skills, we encourage you to apply and become a vital part of our client's success.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and effectively across multiple communication channels (phone, email, live chat).
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot customer problems and guide them towards appropriate solutions.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues or customer complaints to the appropriate internal teams.
- Process orders, forms, applications, and requests as needed.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Achieve customer satisfaction targets and adhere to service level agreements.
- Contribute to team efforts by accomplishing related results as needed.
- Stay up-to-date with product knowledge and company policies.
- Proactively identify opportunities to improve the customer experience.
- Adhere to all company security and data privacy protocols.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency in using customer relationship management (CRM) software and help desk systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- Familiarity with common internet technologies and computer hardware.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work independently in a remote setting with minimal supervision.
- A positive attitude and a passion for helping others.
This remote position offers the flexibility to work from home while contributing to a leading global brand. If you are a customer-focused individual with excellent communication skills, we encourage you to apply and become a vital part of our client's success.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service Manager
604 Zallaq, Southern
BHD75000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Senior Customer Service Manager to lead their support operations in Zallaq, Southern, BH . This pivotal role is responsible for developing and implementing strategies that enhance customer satisfaction, loyalty, and retention across all service channels. You will lead a team of customer service professionals, providing mentorship, training, and performance management to ensure exceptional service delivery. The ideal candidate will have a proven track record in managing customer service departments, demonstrating strong analytical skills, a deep understanding of customer service metrics, and the ability to drive continuous improvement. Responsibilities include managing customer feedback systems, resolving complex customer escalations, and collaborating with other departments to address root causes of customer issues. You will be instrumental in shaping the customer service vision and ensuring it aligns with the company's overall business objectives. This role offers a hybrid work model, allowing for strategic planning and team leadership from the office, complemented by remote flexibility for certain tasks. We are looking for an individual who is passionate about customer advocacy, possesses excellent communication and problem-solving skills, and can inspire a team to deliver outstanding experiences. The successful candidate will oversee service level agreements, manage reporting on key performance indicators, and identify opportunities for technological enhancements to improve efficiency and customer engagement. Key duties include:
- Leading and managing a team of customer service representatives and supervisors.
- Developing and implementing customer service policies and procedures.
- Setting performance standards and monitoring key metrics (e.g., CSAT, NPS, FCR).
- Resolving complex customer complaints and escalations effectively.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments to address customer issues and enhance product/service offerings.
- Training and developing customer service staff to ensure high-quality service delivery.
- Implementing and managing customer service technologies and tools.
- Ensuring efficient resource allocation and workforce management.
- Championing a customer-centric culture throughout the organization.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in a customer service management role.
- Demonstrated success in improving customer satisfaction and retention.
- Strong leadership, coaching, and team-building skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in CRM software and customer service management tools.
- Exceptional communication and interpersonal skills.
This advertiser has chosen not to accept applicants from your region.
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