1667 Hospitality Manager jobs in Manama
Events & Hospitality Manager
Posted 23 days ago
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Job Description
Responsibilities:
- Planning, organizing, and managing a wide range of events, including corporate functions, conferences, and social gatherings.
- Developing event budgets and ensuring cost-effective management throughout the planning and execution phases.
- Sourcing and negotiating with vendors for venues, catering, entertainment, and other event services.
- Coordinating all on-site event logistics, including setup, staffing, and guest management.
- Developing and implementing hospitality standards to ensure a high level of service delivery.
- Managing relationships with clients, understanding their needs, and ensuring satisfaction.
- Conducting post-event analysis, gathering feedback, and preparing detailed reports on event success and areas for improvement.
- Overseeing the maintenance and presentation of event spaces and facilities.
- Managing a team of event and hospitality staff, providing training and supervision.
- Ensuring compliance with all health, safety, and licensing regulations related to events and hospitality.
- Proactively identifying opportunities to enhance the event and guest experience.
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Minimum of 5 years of experience in event planning and hospitality management.
- Proven experience in managing diverse types of events, from small intimate gatherings to large-scale functions.
- Strong negotiation and vendor management skills.
- Excellent organizational, time management, and multitasking abilities.
- Proficiency in event management software and tools is a plus.
- Strong leadership and team management capabilities.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively in a hybrid work environment, balancing remote responsibilities with on-site demands.
- Creative thinking and problem-solving skills.
Senior Hospitality Manager
Posted 24 days ago
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Job Description
Leisure and Hospitality Manager
Posted 1 day ago
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Job Description
- Develop and implement operational strategies to enhance service quality and guest satisfaction.
- Oversee daily operations of various leisure and hospitality departments, ensuring smooth functioning.
- Manage and mentor a diverse team, providing training, performance feedback, and motivation.
- Develop and manage budgets, controlling costs and maximizing revenue.
- Ensure compliance with health, safety, and hygiene regulations.
- Implement and maintain high standards of customer service across all touchpoints.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Develop and execute marketing and promotional activities to attract and retain customers.
- Manage relationships with suppliers and external partners.
- Stay abreast of industry trends and best practices to ensure competitive service offerings.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in managing operations within the leisure and hospitality industry.
- Proven track record of success in enhancing customer satisfaction and operational efficiency.
- Strong leadership, communication, and interpersonal skills.
- Experience in budget management and financial planning.
- Ability to work independently and lead a remote team effectively.
- Knowledge of relevant industry regulations and best practices.
- Excellent problem-solving and decision-making abilities.
- Proficiency in relevant software applications, including property management systems and MS Office.
- A passion for delivering exceptional guest experiences.
Events and Hospitality Manager
Posted 17 days ago
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Job Description
Responsibilities:
- Plan, coordinate, and execute a wide range of events, from corporate functions to special occasions.
- Manage all aspects of event logistics, including venue selection, vendor negotiation, and contract management.
- Develop and manage event budgets, ensuring cost-effectiveness and profitability.
- Liaise with clients to understand their event requirements and deliver bespoke solutions.
- Oversee the setup, execution, and breakdown of events, ensuring a flawless experience.
- Manage the hospitality team, including hiring, training, and performance management.
- Ensure compliance with health, safety, and hygiene regulations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Source and manage relationships with suppliers and service providers (caterers, decorators, AV technicians, etc.).
- Create event proposals, timelines, and run sheets.
- Monitor industry trends and best practices in event management and hospitality.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Collaborate with marketing teams to promote events and hospitality services.
- Maintain accurate records of event details, guest lists, and feedback.
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Minimum of 4 years of experience in event planning, management, or a related hospitality role.
- Proven track record of successfully planning and executing diverse events.
- Excellent organizational, project management, and multitasking skills.
- Strong negotiation and vendor management capabilities.
- Exceptional customer service and interpersonal skills.
- Proficiency in event management software and Microsoft Office Suite.
- Creative thinking and problem-solving abilities.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- Strong leadership and team management skills.
- Familiarity with local event venues and suppliers is an advantage.
Customer Service Manager
Posted 10 days ago
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Job Description
Senior Customer Service Manager
Posted 7 days ago
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Job Description
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
Senior Customer Service Manager
Posted 21 days ago
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Senior Customer Service Manager
Posted 24 days ago
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Job Description
Responsibilities:
- Lead and manage a remote customer service team to deliver exceptional support.
- Develop and implement customer service strategies, policies, and procedures.
- Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Recruit, train, and coach remote customer service representatives.
- Foster a strong customer-centric culture within the team and organization.
- Analyze customer feedback and operational data to identify areas for improvement.
- Implement and optimize customer service technologies and tools (e.g., CRM, helpdesk software).
- Manage escalations and complex customer issues effectively.
- Collaborate with other departments to ensure a seamless customer experience.
- Drive continuous improvement initiatives within the customer service function.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service management, with significant experience in remote team leadership.
- Proven track record of enhancing customer satisfaction and loyalty.
- Expertise in customer service technologies, CRM systems, and helpdesk platforms.
- Strong understanding of omni-channel support strategies and best practices.
- Excellent leadership, coaching, and team-building skills.
- Exceptional communication, problem-solving, and conflict resolution abilities.
- Demonstrated ability to manage performance and drive results in a remote environment.
- Strategic thinker with a focus on process improvement and customer advocacy.
- Adaptability and a proactive approach to managing challenges.
Customer Service Representative
Posted 4 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
Customer Service Supervisor
Posted 8 days ago
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Job Description
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.