1667 Hospitality Manager jobs in Manama
Events & Hospitality Manager
2468 Ghuraifa, Capital
BHD65000 Annually
WhatJobs
Posted 23 days ago
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Job Description
Our client is seeking a dynamic and experienced Events & Hospitality Manager to oversee their operations in Jidhafs, Capital, BH . This role combines strategic planning with hands-on execution, offering a hybrid work arrangement that allows for both remote coordination and on-site management. The ideal candidate will have a proven track record in planning, organizing, and executing a variety of events, ensuring exceptional guest experiences and seamless operational delivery. You will be responsible for managing all aspects of hospitality services, from vendor selection and budget management to on-site coordination and post-event evaluation.
Responsibilities:
Responsibilities:
- Planning, organizing, and managing a wide range of events, including corporate functions, conferences, and social gatherings.
- Developing event budgets and ensuring cost-effective management throughout the planning and execution phases.
- Sourcing and negotiating with vendors for venues, catering, entertainment, and other event services.
- Coordinating all on-site event logistics, including setup, staffing, and guest management.
- Developing and implementing hospitality standards to ensure a high level of service delivery.
- Managing relationships with clients, understanding their needs, and ensuring satisfaction.
- Conducting post-event analysis, gathering feedback, and preparing detailed reports on event success and areas for improvement.
- Overseeing the maintenance and presentation of event spaces and facilities.
- Managing a team of event and hospitality staff, providing training and supervision.
- Ensuring compliance with all health, safety, and licensing regulations related to events and hospitality.
- Proactively identifying opportunities to enhance the event and guest experience.
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Minimum of 5 years of experience in event planning and hospitality management.
- Proven experience in managing diverse types of events, from small intimate gatherings to large-scale functions.
- Strong negotiation and vendor management skills.
- Excellent organizational, time management, and multitasking abilities.
- Proficiency in event management software and tools is a plus.
- Strong leadership and team management capabilities.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively in a hybrid work environment, balancing remote responsibilities with on-site demands.
- Creative thinking and problem-solving skills.
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Senior Hospitality Manager
703 Bilad Al Qadeem, Capital
BHD2500 Annually
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Posted 24 days ago
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Job Description
Our client is seeking a highly experienced and dynamic Senior Hospitality Manager to oversee all aspects of operations at a premium establishment located in Tubli, Capital, BH . This pivotal role demands a leader with exceptional organizational skills, a proven track record in customer service excellence, and a deep understanding of the hospitality industry. The successful candidate will be responsible for managing staff, ensuring the highest standards of service delivery, controlling inventory, and optimizing operational efficiency. You will lead a team of dedicated hospitality professionals, fostering a culture of teamwork and continuous improvement. Key responsibilities include developing and implementing operational strategies, managing budgets, liaising with suppliers, ensuring compliance with health and safety regulations, and resolving guest issues promptly and effectively. We are looking for an individual who is passionate about providing unparalleled guest experiences, possesses strong financial acumen, and can drive profitability. The ideal candidate will have extensive experience in a similar role, preferably within a high-end hotel or resort environment. A Bachelor's degree in Hospitality Management or a related field is preferred. Strong leadership, communication, and problem-solving skills are essential. If you are a results-oriented professional with a flair for excellence in hospitality, we encourage you to apply. This is an exciting opportunity to make a significant impact in a prestigious setting.
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1
Leisure and Hospitality Manager
2257 Al Ghurayfah
BHD60000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Leisure and Hospitality Manager to oversee operations for their diverse range of facilities and services. This is a fully remote position, allowing you to manage and coordinate activities from anywhere, focusing on strategic planning, staff management, and customer experience enhancement. You will be responsible for ensuring the highest standards of service delivery, optimizing operational efficiency, and driving guest satisfaction across various leisure and hospitality ventures. This role requires exceptional leadership, strong organizational skills, and a passion for creating memorable experiences for patrons. Your ability to manage and motivate teams virtually will be key to success. Key Responsibilities:
- Develop and implement operational strategies to enhance service quality and guest satisfaction.
- Oversee daily operations of various leisure and hospitality departments, ensuring smooth functioning.
- Manage and mentor a diverse team, providing training, performance feedback, and motivation.
- Develop and manage budgets, controlling costs and maximizing revenue.
- Ensure compliance with health, safety, and hygiene regulations.
- Implement and maintain high standards of customer service across all touchpoints.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Develop and execute marketing and promotional activities to attract and retain customers.
- Manage relationships with suppliers and external partners.
- Stay abreast of industry trends and best practices to ensure competitive service offerings.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in managing operations within the leisure and hospitality industry.
- Proven track record of success in enhancing customer satisfaction and operational efficiency.
- Strong leadership, communication, and interpersonal skills.
- Experience in budget management and financial planning.
- Ability to work independently and lead a remote team effectively.
- Knowledge of relevant industry regulations and best practices.
- Excellent problem-solving and decision-making abilities.
- Proficiency in relevant software applications, including property management systems and MS Office.
- A passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
2
Events and Hospitality Manager
80011 Manama, Capital
BHD65000 Annually
WhatJobs
Posted 17 days ago
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Job Description
Our client is seeking a vibrant and organized Events and Hospitality Manager to oversee the planning, execution, and delivery of exceptional guest experiences for various events and hospitality services. This hybrid role requires a blend of on-site coordination and remote management, offering flexibility while ensuring the seamless operation of hospitality functions. You will be responsible for managing event logistics, client relations, vendor coordination, and ensuring the highest standards of service. The ideal candidate possesses strong organizational skills, a passion for hospitality, and a creative flair for event design.
Responsibilities:
Responsibilities:
- Plan, coordinate, and execute a wide range of events, from corporate functions to special occasions.
- Manage all aspects of event logistics, including venue selection, vendor negotiation, and contract management.
- Develop and manage event budgets, ensuring cost-effectiveness and profitability.
- Liaise with clients to understand their event requirements and deliver bespoke solutions.
- Oversee the setup, execution, and breakdown of events, ensuring a flawless experience.
- Manage the hospitality team, including hiring, training, and performance management.
- Ensure compliance with health, safety, and hygiene regulations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Source and manage relationships with suppliers and service providers (caterers, decorators, AV technicians, etc.).
- Create event proposals, timelines, and run sheets.
- Monitor industry trends and best practices in event management and hospitality.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Collaborate with marketing teams to promote events and hospitality services.
- Maintain accurate records of event details, guest lists, and feedback.
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Minimum of 4 years of experience in event planning, management, or a related hospitality role.
- Proven track record of successfully planning and executing diverse events.
- Excellent organizational, project management, and multitasking skills.
- Strong negotiation and vendor management capabilities.
- Exceptional customer service and interpersonal skills.
- Proficiency in event management software and Microsoft Office Suite.
- Creative thinking and problem-solving abilities.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- Strong leadership and team management skills.
- Familiarity with local event venues and suppliers is an advantage.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Manager
1006 Gudaibiya
BHD70000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for an experienced and dedicated Senior Customer Service Manager to lead and develop our customer support team in **Sitra, Capital, BH**. This role is critical in ensuring exceptional customer satisfaction and fostering long-term client relationships. The ideal candidate will have a proven track record in managing customer service operations, developing effective support strategies, and mentoring a high-performing team. You will be responsible for overseeing daily operations, setting performance targets, implementing quality assurance measures, and driving continuous improvement in customer service delivery. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices. Responsibilities include:
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Manager
2456 Al Muharraq
BHD60000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client, a dynamic and customer-centric organization, is seeking a highly motivated and experienced Senior Customer Service Manager to lead their remote support operations. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for overseeing the daily operations of the customer service department, ensuring exceptional customer satisfaction and efficient issue resolution. Key duties include managing a team of customer support representatives, developing and implementing customer service policies and procedures, and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. You will also be involved in training and coaching team members, identifying areas for improvement, and implementing strategies to enhance the overall customer experience. This role requires strong leadership, communication, and problem-solving skills, with a deep understanding of customer service best practices and CRM software. The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, and have at least 5 years of experience in customer service management, with a proven track record of leading and motivating remote teams. Experience with helpdesk software and ticketing systems is essential. You should be adept at handling complex customer escalations and developing strategies to improve customer loyalty and retention. As this is a remote role, exceptional organizational skills, self-discipline, and the ability to foster a collaborative team environment virtually are paramount. This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the success of a growing company while enjoying the benefits of a remote career. Our client is looking for a leader who is passionate about customer service and committed to delivering outstanding support.
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Senior Customer Service Manager
99999 Seef, Capital
BHD80000 Annually
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Posted 24 days ago
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Job Description
Our client is seeking a highly experienced and results-oriented Senior Customer Service Manager to lead their remote customer support operations. This pivotal role will be responsible for developing and implementing strategies to enhance customer satisfaction, optimize support processes, and manage a high-performing customer service team. The Senior Customer Service Manager will oversee all aspects of customer interaction, including helpdesk support, issue resolution, and customer feedback management, entirely through remote channels. You will be instrumental in setting service level agreements (SLAs), defining key performance indicators (KPIs), and ensuring that customer inquiries and issues are resolved efficiently and effectively. Key responsibilities include recruiting, training, and mentoring a remote customer service team, fostering a customer-centric culture, and implementing best practices in customer relationship management. The ideal candidate possesses a deep understanding of customer service technologies, CRM systems, and omni-channel support strategies. Strong leadership, problem-solving, and communication skills are essential for managing a distributed team and driving service excellence. Proven experience in managing remote teams, analyzing customer feedback, and implementing process improvements is highly valued. A proactive approach to identifying and resolving customer issues, coupled with a commitment to continuous improvement, will be critical for success. This is an exceptional opportunity for a dedicated customer service leader to shape the customer experience for a growing organization, all within a fully remote work setting.
Responsibilities:
Responsibilities:
- Lead and manage a remote customer service team to deliver exceptional support.
- Develop and implement customer service strategies, policies, and procedures.
- Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Recruit, train, and coach remote customer service representatives.
- Foster a strong customer-centric culture within the team and organization.
- Analyze customer feedback and operational data to identify areas for improvement.
- Implement and optimize customer service technologies and tools (e.g., CRM, helpdesk software).
- Manage escalations and complex customer issues effectively.
- Collaborate with other departments to ensure a seamless customer experience.
- Drive continuous improvement initiatives within the customer service function.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service management, with significant experience in remote team leadership.
- Proven track record of enhancing customer satisfaction and loyalty.
- Expertise in customer service technologies, CRM systems, and helpdesk platforms.
- Strong understanding of omni-channel support strategies and best practices.
- Excellent leadership, coaching, and team-building skills.
- Exceptional communication, problem-solving, and conflict resolution abilities.
- Demonstrated ability to manage performance and drive results in a remote environment.
- Strategic thinker with a focus on process improvement and customer advocacy.
- Adaptability and a proactive approach to managing challenges.
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7
Customer Service Representative
1010 Hoora, Capital
BHD30000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a reputable company known for its exceptional customer support, is looking for dedicated and empathetic Customer Service Representatives to join their thriving, fully remote team. This role is vital in ensuring our clients' customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to help others. This is a remote-first position, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Supervisor
2020 Al Ghurayfah
BHD45000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is searching for a dedicated and experienced Customer Service Supervisor to lead their customer support team in A'ali, Northern, BH . The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong leadership qualities, and have a proven track record in customer service management. This role involves overseeing daily operations, training and motivating a team of customer service representatives, and ensuring that all customer inquiries and issues are resolved efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
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