663 Hospitality jobs in Al Juffair

• Develop and implement operational strategies to enhance guest satisfaction and service quality.
• Oversee day-to-day operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination.
• Manage budgets, control costs, and optimize resource allocation to maximize profitability.
• Implement and enforce operational policies, procedures, and standards to maintain brand consistency and regulatory compliance.
• Conduct regular remote site assessments and audits to ensure adherence to quality standards and identify areas for improvement.
• Lead, motivate, and train on-site management teams, fostering a culture of excellence and accountability.
• Manage vendor relationships, negotiate contracts, and ensure timely delivery of goods and services.
• Analyze operational data, identify trends, and develop action plans to address challenges and capitalize on opportunities.
• Oversee inventory management and procurement processes for operational supplies.
• Respond promptly to guest feedback and resolve escalated operational issues to ensure customer satisfaction.
• Stay updated on industry best practices and emerging technologies in hospitality management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel or hospitality operations management.
• Proven ability to manage multiple properties or a large-scale operation remotely.
• Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other hospitality software.
• Demonstrated financial acumen and experience with budgeting and cost control.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A proactive and results-oriented mindset, with a passion for delivering exceptional service.
• Experience with remote team management and virtual collaboration tools is essential.

Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
• Provide administrative and clerical services
• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
• Ensure that information and referral services provided are entered and counted in FFSMIS
• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED
• Experience working with computers and office automation software
• Knowledge of basic customer service skills
• Ability to handle multiple tasks and determine priority of tasks
• Strong verbal and written skills
• Possess a general knowledge base of community and military resources
• Ability to follow directions carefully and understand complex protocols
• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.
• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Lead and manage a remote team of technical support specialists.
• Oversee daily customer support operations, ensuring efficient ticket resolution.
• Develop and implement best practices for customer service and technical support.
• Train, coach, and mentor support team members to enhance their skills.
• Serve as an escalation point for complex customer technical issues.
• Analyze support metrics and trends to identify areas for improvement.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Collaborate with cross-functional teams to address product issues and customer feedback.
• Ensure a high level of customer satisfaction through timely and effective support.
• Foster a positive and productive team environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience managing and motivating remote teams.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to analyze data and develop actionable insights.
• Strong problem-solving and critical thinking abilities.
• Self-motivated and able to work independently in a remote setting.

• Plan, organize, and execute a diverse portfolio of events, ensuring they meet client expectations and adhere to company standards.
• Serve as the primary point of contact for clients throughout the event planning process, from initial inquiry to post-event follow-up.
• Develop detailed event proposals, including budgets, timelines, floor plans, and menus.
• Coordinate with various departments, including catering, banqueting, audiovisual, and facilities management, to ensure smooth event execution.
• Source, negotiate with, and manage external vendors and suppliers (e.g., florists, entertainers, photographers).
• Oversee on-site event setup, management, and breakdown, ensuring adherence to schedules and quality standards.
• Manage event budgets effectively, tracking expenses and ensuring profitability.
• Conduct post-event evaluations, gathering feedback and identifying areas for improvement.
• Stay abreast of industry trends and best practices in event planning and hospitality.
• Ensure compliance with all health, safety, and licensing regulations relevant to event operations.
• Foster positive relationships with clients, vendors, and internal staff.

• Bachelor's degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in event management, specifically within the hotel, resort, or catering industry.
• Proven ability to manage multiple complex events simultaneously.
• Excellent organizational, time management, and multitasking skills.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse clientele.
• Proficiency in event management software and Microsoft Office Suite.
• A creative flair for event design and theme development.
• Demonstrated experience in budget management and financial control.
• Ability to work flexible hours, including evenings and weekends, as required by event schedules.
• A proactive approach to problem-solving and a calm demeanor under pressure.

• Oversee and manage all daily operational activities of the hospitality venue.
• Ensure the highest standards of guest service and satisfaction are consistently met.
• Lead, train, and motivate operational teams to achieve performance targets.
• Develop and implement operational policies, procedures, and service standards.
• Manage departmental budgets, control expenses, and optimize profitability.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle guest complaints and resolve issues promptly and effectively.
• Collaborate with other departments to ensure seamless service delivery.
• Monitor inventory and manage supplies for operational needs.
• Drive continuous improvement initiatives within the operations.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hospitality operations management.
• Proven track record of success in managing multiple operational departments.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of financial management and budgeting.
• Knowledge of health, safety, and food hygiene regulations.
• Exceptional customer service and problem-solving abilities.
• Proficiency in property management systems (PMS) and other relevant software.
• Strong communication skills in English.