1 100 Hospitality jobs in Bahrain

Remote Hospitality Customer Service Representative

2005 Muharraq, Muharraq BHD32000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client, a renowned leader in the hospitality industry, is seeking dedicated and customer-focused Remote Hospitality Customer Service Representatives to join their expanding virtual team. This role is essential for providing exceptional support to guests, addressing inquiries, resolving issues, and ensuring a positive experience with our client's services. As a remote position, you will have the flexibility to work from home while being an integral part of a global brand. The ideal candidate possesses excellent communication skills, a passion for service, and the ability to thrive in a fast-paced digital environment.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide information about services, amenities, booking procedures, and policies.
  • Assist guests with reservations, modifications, and cancellations.
  • Resolve customer complaints and issues with empathy and efficiency, escalating when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Offer personalized recommendations and assistance to enhance the guest experience.
  • Adhere to company service standards and quality guidelines.
  • Stay updated on product knowledge and service offerings.
  • Collaborate with internal teams to ensure seamless guest experiences.
  • Process payments and handle billing inquiries.
  • Identify opportunities to upsell services or provide added value to guests.
  • Contribute to a positive and supportive remote team environment.

Qualifications:
  • Previous experience in customer service, preferably within the hospitality or travel industry.
  • Excellent verbal and written communication skills in English.
  • Strong active listening and problem-solving abilities.
  • Proficiency with CRM software and standard office applications.
  • Ability to multitask and manage multiple communication channels simultaneously.
  • A high degree of empathy and patience.
  • Self-motivated and able to work independently with minimal supervision.
  • Reliable high-speed internet connection and a dedicated quiet workspace.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent; further education or certifications in customer service are a plus.
  • A genuine passion for delivering outstanding guest experiences.

This is a fantastic opportunity for individuals passionate about hospitality and customer service to build a rewarding career from the comfort of their own home. If you are a motivated and service-oriented professional, we encourage you to apply.
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customer service

New
BHD10000 - BHD12000 Y jumami

Posted today

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Job Description

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

  • ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bangla (Required)
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Creative Manager – Hospitality

Career Maker

Posted 3 days ago

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Requirements:

  • All candidates need to have GCC experience
  • 10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance.
  • 4-year degree from an accredited university in Advertising and or/graphic design, or related major. MA preferred
  • Experience managing and defining transformational strategies for business units.
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
  • Prior track record of development of outstanding creative, with a deep understanding of brand building around hospitality.
  • Extensive experience leading and managing breakthrough design work, and the development and implementation of large and complex creative initiatives.
  • Demonstrated ability to thrive in a fast-paced environment, with strong organizational and time management skills, and a detail-oriented approach to problem solving.
  • Works with teams to put sustainable work processes and systems in place that support the execution of the strategy.
  • Establishes and maintains complete and up-to-date information to ensure accurate reporting.
  • To think outside the box and be innovative. To be trendsetter and spot trends early on to spread these fads to new locations and social media groups.

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Vice President - Hospitality

Gulf Air Group

Posted 12 days ago

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Job Description

To lead day-to-day business activities in accordance with agreed upon policies, goals and objectives. To obtain optimum efficiency and economy of operations to maximize revenue for Hala Bahrain. In addition, develop strategic short- and long-term plans to cover operations, marketing, human resources, financial performance and growth.

KEY ACCOUNTABILITIES
  1. Provide strategic leadership for the development of Hala Bahrain and to ensure that Hala Bahrain achieves its short-term, mid-term and long-term goals in terms of revenue, customer satisfaction and quality of service.
  2. Demonstrate the competencies in relation to business orientation, strategic thinking, executive maturity, entrepreneurial drive and execution excellence.
  3. Confer with managerial and administrative personnel within Hala Bahrain and parent company to review activity, operating and marketing reports to determine changes in programs or operations.
  4. Represent Hala Bahrain on boards of other related, important hospitality-related entities/associations.
  5. Keep the Board of Directors informed on all matters requiring action and supply them with sufficient information upon which decisions can be based.
  6. Prepare and present the proposed annual budget to the Board of Directors for approval and update them regularly.
  7. Devise sampling procedures and directions for recording and reporting quality data and identifying areas for improvement in the quality system and report outcomes to the Management.
  8. Establish Investigation Committees to investigate customer complaints and non-conformance issues.
  9. Devise a plan to recommend the appropriate corrective and preventive actions of business requirements.
QUALIFICATIONS

Minimum Qualification: Bachelor’s degree in marketing or business administration, Master’s Degree (preferable).

EXPERIENCE

Minimum Experience: 20 - 25 Years of working experience in hospitality, hotel, or catering.

SKILLS

Good understanding of hospitality sectoral business, ecosystem, and its operating environment. Adequate knowledge of hospitality regulatory norms and procedures. Knowledge of and experience in strategic planning, new business development, acquisition and operation.

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HR Assistant - Hospitality

Manama, Capital Domo Ventures W.L.L.

Posted 2 days ago

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About the job HR Assistant - Hospitality

Our client is a trusted investment company with interests, subsidiaries, portfolio companies and investments ranging from asset management, private equity, commercial and residential property management, hospitality and FMCG investments isseeking an HR Assistant in Bahrain.

Job Summary:

The HR Coordinator will support the client's HR department in various administrative and operational tasks, ensuring smooth and efficient HR operations. The ideal candidate will have experience in the hospitality industry, a strong understanding of HR principles, and the ability to manage multiple tasks effectively. This role requires excellent organizational and communication skills, as well as a proactive approach to problem-solving.

Key Responsibilities:

Recruitment and Onboarding:

  • Lead the recruitment process for the client, including posting job ads, screening resumes, scheduling interviews.
  • Coordinate onboarding activities for new hires at the client's company, ensuring all necessary paperwork is completed and orientation sessions are scheduled.
  • Prepare and update job descriptions as needed for the client.

Employee Records and Administration:

  • Maintain accurate and up-to-date employee records for the client, including personal information, employment history, and performance evaluations.
  • Manage the client's HR databases and systems, ensuring data integrity and confidentiality.
  • Process employee status changes, such as promotions, transfers, and terminations, for the client.

Payroll and Benefits Administration:

  • Assist with the client's payroll processing, ensuring accurate and timely submission of timesheets and payroll data.
  • Coordinate the client's employee benefits programs, including health insurance, and leave management.
  • Handle employee inquiries regarding payroll and benefits for the client.

Employee Relations:

  • Serve as a point of contact for employee questions and concerns at the client's company, providing guidance on HR policies and procedures.
  • Assist in resolving employee relations issues at the client's company, escalating matters to the HR Manager as necessary.
  • Promote a positive and inclusive work environment through regular communication and support at the client's company.

General HR Support:

  • Coordinate HR events and initiatives for the client, such as employee recognition programs and team-building activities.
  • Provide administrative support to the client's HR department, including scheduling meetings, preparing documents, and maintaining HR supplies.
  • Participate in HR projects and initiatives as assigned for the client.

Qualifications:

  • Bachelor's degree in human resources, Administration or a related field.
  • Proven experience in the hospitality industry.
  • Strong knowledge of LMRA/SIO/Immigration formalities and visa applications (work, visit etc.)
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills.
  • High level of integrity and confidentiality.

Share your updated resume to:

#J-18808-Ljbffr
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AGENT - HOSPITALITY SERVICES

Gulf Air Group

Posted 7 days ago

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Job Description

Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.

JOB MAIN DUTIES:
  1. Meet, greet and assist passengers, and provide assistance from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
  2. Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
  3. Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
  4. Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
  5. Cross-sell and/or up-sell services to passengers.
  6. Operate office equipment such as air-to-ground radio, airport access control, computers and phones as and when required.
  7. Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
  8. Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
QUALIFICATIONS & EXPERIENCE:

Minimum Qualification: High National Diploma

Minimum Experience: 1-2 Years working experience in sales, customer service, promotional services

Job Specific Skills:

  • Excellent command of the Arabic and/or English language, any additional language is preferred
  • Excellent communication skills and courteous manners
  • Ability to work calmly under pressure
  • Basic administrative skills
About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

#J-18808-Ljbffr
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agent - hospitality services

New
BHD900 - BHD1200 Y Gulf Air

Posted today

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Job Description

JOB PURPOSE

Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.

KEY ACCOUNTABILITIES

  • Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
  • Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
  • Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
  • Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
  • Cross-sell and/or up-sell services to passengers.
  • Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
  • Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
  • Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.

QUALIFICATIONS, EXPERIENCE & SKILLS

  • High National Diploma

Experience

  • 1-2 years of working experience in sales, customer service and promotional services.

Job Specific Skills:

  • Ability to work calmly under pressure.
  • Basic administrative skills
  • In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.
  • Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.
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About the latest Hospitality Jobs in Bahrain !

Hospitality Openings- Bahrain

New
BHD6000 - BHD12000 Y Romas Management Services

Posted today

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Job Description

Hiring talent from Northeast India, Nepal, and the Philippines based in India, Bahrain, Saudi Arabia, Qatar, UAE, or Nepal.

Apply now

OPEN POSITIONS

  • Housekeeping Supervisor -- Male & Female

  • Housekeeper - Male & Female

  • Waiter and Waitress

  • Sr Therapist (5-10 years) Female

  • Gym Trainer Female

  • Drivers

  • Laundry Men

OTHER DETAILS

  • Free Air Ticket & VISA

  • Accommodation, Food & Uniform provided

  • Language skills

  • English proficiency

  • Experience in hospitality sector

  • Age upto 36yrs max

  • Only Northeast Indian, Filipino, and Nepalese candidates can apply for this job.

Please submit your CV along with a full-length photograph

WhatsApp CV

Thanks & Regards,

Shibu Thomas

Romas Management Services.

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Senior Hospitality Manager

602 Askar, Southern BHD35000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a highly experienced and dynamic Senior Hospitality Manager to oversee and optimize operations for a premier hospitality venue in Janabiyah, Northern, BH . This role is crucial in ensuring the highest standards of guest satisfaction, operational efficiency, and profitability.

The successful candidate will be responsible for managing all aspects of the hospitality department, including front office, food and beverage, events, and housekeeping. You will lead a diverse team, providing guidance, training, and performance management to foster a positive and productive work environment. Strategic planning will be a key component, involving the development and implementation of innovative strategies to enhance guest experiences, drive revenue growth, and maintain a competitive edge in the market.

Key responsibilities include developing and managing budgets, controlling costs, and identifying opportunities for operational improvements. You will also be responsible for vendor management, ensuring the procurement of high-quality goods and services at competitive prices. Compliance with all relevant health, safety, and licensing regulations is paramount. Building and maintaining strong relationships with stakeholders, including guests, staff, and suppliers, will be essential.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 7 years of progressive experience in the hospitality industry, with at least 3 years in a senior management role. Proven experience in luxury hotel or high-end resort management is highly desirable. Exceptional leadership, communication, and interpersonal skills are required. A strong understanding of financial management, marketing principles, and operational best practices within the hospitality sector is essential. The ability to adapt to a fast-paced environment and handle complex challenges with grace and efficiency is critical. This position offers a competitive salary and benefits package, along with the opportunity to shape the future of a renowned hospitality establishment.
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Hospitality Revenue Manager

44440 Hamad Town, Northern BHD80000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a prominent player in the hospitality sector, is seeking a strategic and analytical Hospitality Revenue Manager to optimize revenue streams in Hamad Town, Northern, BH . This role is integral to maximizing profitability by managing pricing, inventory, and demand strategies across all revenue-generating departments, primarily focusing on accommodation. You will be responsible for forecasting demand, analyzing market trends, setting optimal pricing for rooms and services, and implementing yield management strategies. The ideal candidate will possess a strong understanding of the hospitality industry, advanced analytical skills, and proficiency with revenue management systems. You will collaborate closely with sales, marketing, and operations teams to ensure a cohesive approach to revenue generation. This position requires exceptional attention to detail, a proactive mindset, and the ability to make data-driven decisions in a competitive market. The role utilizes a hybrid work model, allowing for flexibility in coordinating efforts both on-site and remotely. Responsibilities include: developing and executing dynamic pricing strategies, forecasting future demand for rooms and services, analyzing competitor pricing and market dynamics, managing room inventory and distribution channels, developing promotional offers and packages, preparing regular revenue performance reports and analyses, identifying opportunities for revenue growth and cost optimization, and working with the sales and marketing teams to align strategies. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field. Minimum of 5 years of experience in revenue management, preferably within the hotel or hospitality industry. Proven track record of successfully implementing revenue management strategies to increase RevPAR and profitability. Strong analytical and quantitative skills, with the ability to interpret complex data. Proficiency with hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto). Excellent understanding of hotel operations and market dynamics. Strong communication, presentation, and interpersonal skills. Ability to work independently and as part of a cross-functional team. Strategic thinking and problem-solving capabilities. Experience with market segmentation and channel management. A keen eye for detail and a results-oriented approach.
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