1 100 Hospitality jobs in Bahrain
Remote Hospitality Customer Service Representative
Posted 6 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about services, amenities, booking procedures, and policies.
- Assist guests with reservations, modifications, and cancellations.
- Resolve customer complaints and issues with empathy and efficiency, escalating when necessary.
- Maintain accurate records of customer interactions and transactions.
- Offer personalized recommendations and assistance to enhance the guest experience.
- Adhere to company service standards and quality guidelines.
- Stay updated on product knowledge and service offerings.
- Collaborate with internal teams to ensure seamless guest experiences.
- Process payments and handle billing inquiries.
- Identify opportunities to upsell services or provide added value to guests.
- Contribute to a positive and supportive remote team environment.
Qualifications:
- Previous experience in customer service, preferably within the hospitality or travel industry.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and standard office applications.
- Ability to multitask and manage multiple communication channels simultaneously.
- A high degree of empathy and patience.
- Self-motivated and able to work independently with minimal supervision.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- A genuine passion for delivering outstanding guest experiences.
This is a fantastic opportunity for individuals passionate about hospitality and customer service to build a rewarding career from the comfort of their own home. If you are a motivated and service-oriented professional, we encourage you to apply.
customer service
Posted today
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Job Description
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Type: Full-time
Pay: BD2, BD2, per month
Application Question(s):
- ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Bangla (Required)
Creative Manager – Hospitality
Posted 3 days ago
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Job Description
Requirements:
- All candidates need to have GCC experience
- 10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance.
- 4-year degree from an accredited university in Advertising and or/graphic design, or related major. MA preferred
- Experience managing and defining transformational strategies for business units.
- Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
- Prior track record of development of outstanding creative, with a deep understanding of brand building around hospitality.
- Extensive experience leading and managing breakthrough design work, and the development and implementation of large and complex creative initiatives.
- Demonstrated ability to thrive in a fast-paced environment, with strong organizational and time management skills, and a detail-oriented approach to problem solving.
- Works with teams to put sustainable work processes and systems in place that support the execution of the strategy.
- Establishes and maintains complete and up-to-date information to ensure accurate reporting.
- To think outside the box and be innovative. To be trendsetter and spot trends early on to spread these fads to new locations and social media groups.
Vice President - Hospitality
Posted 12 days ago
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Job Description
To lead day-to-day business activities in accordance with agreed upon policies, goals and objectives. To obtain optimum efficiency and economy of operations to maximize revenue for Hala Bahrain. In addition, develop strategic short- and long-term plans to cover operations, marketing, human resources, financial performance and growth.
KEY ACCOUNTABILITIES- Provide strategic leadership for the development of Hala Bahrain and to ensure that Hala Bahrain achieves its short-term, mid-term and long-term goals in terms of revenue, customer satisfaction and quality of service.
- Demonstrate the competencies in relation to business orientation, strategic thinking, executive maturity, entrepreneurial drive and execution excellence.
- Confer with managerial and administrative personnel within Hala Bahrain and parent company to review activity, operating and marketing reports to determine changes in programs or operations.
- Represent Hala Bahrain on boards of other related, important hospitality-related entities/associations.
- Keep the Board of Directors informed on all matters requiring action and supply them with sufficient information upon which decisions can be based.
- Prepare and present the proposed annual budget to the Board of Directors for approval and update them regularly.
- Devise sampling procedures and directions for recording and reporting quality data and identifying areas for improvement in the quality system and report outcomes to the Management.
- Establish Investigation Committees to investigate customer complaints and non-conformance issues.
- Devise a plan to recommend the appropriate corrective and preventive actions of business requirements.
Minimum Qualification: Bachelor’s degree in marketing or business administration, Master’s Degree (preferable).
EXPERIENCEMinimum Experience: 20 - 25 Years of working experience in hospitality, hotel, or catering.
SKILLSGood understanding of hospitality sectoral business, ecosystem, and its operating environment. Adequate knowledge of hospitality regulatory norms and procedures. Knowledge of and experience in strategic planning, new business development, acquisition and operation.
#J-18808-LjbffrHR Assistant - Hospitality
Posted 2 days ago
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Job Description
About the job HR Assistant - Hospitality
Our client is a trusted investment company with interests, subsidiaries, portfolio companies and investments ranging from asset management, private equity, commercial and residential property management, hospitality and FMCG investments isseeking an HR Assistant in Bahrain.
Job Summary:
The HR Coordinator will support the client's HR department in various administrative and operational tasks, ensuring smooth and efficient HR operations. The ideal candidate will have experience in the hospitality industry, a strong understanding of HR principles, and the ability to manage multiple tasks effectively. This role requires excellent organizational and communication skills, as well as a proactive approach to problem-solving.
Key Responsibilities:
Recruitment and Onboarding:
- Lead the recruitment process for the client, including posting job ads, screening resumes, scheduling interviews.
- Coordinate onboarding activities for new hires at the client's company, ensuring all necessary paperwork is completed and orientation sessions are scheduled.
- Prepare and update job descriptions as needed for the client.
Employee Records and Administration:
- Maintain accurate and up-to-date employee records for the client, including personal information, employment history, and performance evaluations.
- Manage the client's HR databases and systems, ensuring data integrity and confidentiality.
- Process employee status changes, such as promotions, transfers, and terminations, for the client.
Payroll and Benefits Administration:
- Assist with the client's payroll processing, ensuring accurate and timely submission of timesheets and payroll data.
- Coordinate the client's employee benefits programs, including health insurance, and leave management.
- Handle employee inquiries regarding payroll and benefits for the client.
Employee Relations:
- Serve as a point of contact for employee questions and concerns at the client's company, providing guidance on HR policies and procedures.
- Assist in resolving employee relations issues at the client's company, escalating matters to the HR Manager as necessary.
- Promote a positive and inclusive work environment through regular communication and support at the client's company.
General HR Support:
- Coordinate HR events and initiatives for the client, such as employee recognition programs and team-building activities.
- Provide administrative support to the client's HR department, including scheduling meetings, preparing documents, and maintaining HR supplies.
- Participate in HR projects and initiatives as assigned for the client.
Qualifications:
- Bachelor's degree in human resources, Administration or a related field.
- Proven experience in the hospitality industry.
- Strong knowledge of LMRA/SIO/Immigration formalities and visa applications (work, visit etc.)
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- High level of integrity and confidentiality.
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#J-18808-LjbffrAGENT - HOSPITALITY SERVICES
Posted 7 days ago
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Job Description
Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.
JOB MAIN DUTIES:- Meet, greet and assist passengers, and provide assistance from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
- Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
- Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
- Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
- Cross-sell and/or up-sell services to passengers.
- Operate office equipment such as air-to-ground radio, airport access control, computers and phones as and when required.
- Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
- Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
Minimum Qualification: High National Diploma
Minimum Experience: 1-2 Years working experience in sales, customer service, promotional services
Job Specific Skills:
- Excellent command of the Arabic and/or English language, any additional language is preferred
- Excellent communication skills and courteous manners
- Ability to work calmly under pressure
- Basic administrative skills
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
#J-18808-Ljbffragent - hospitality services
Posted today
Job Viewed
Job Description
JOB PURPOSE
Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.KEY ACCOUNTABILITIES
- Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
- Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
- Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
- Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
- Cross-sell and/or up-sell services to passengers.
- Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
- Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
- Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
QUALIFICATIONS, EXPERIENCE & SKILLS
- High National Diploma
Experience
- 1-2 years of working experience in sales, customer service and promotional services.
Job Specific Skills:
- Ability to work calmly under pressure.
- Basic administrative skills
- In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.
- Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.
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Hospitality Openings- Bahrain
Posted today
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Hiring talent from Northeast India, Nepal, and the Philippines based in India, Bahrain, Saudi Arabia, Qatar, UAE, or Nepal.
Apply now
OPEN POSITIONS
Housekeeping Supervisor -- Male & Female
Housekeeper - Male & Female
Waiter and Waitress
Sr Therapist (5-10 years) Female
Gym Trainer Female
Drivers
Laundry Men
OTHER DETAILS
Free Air Ticket & VISA
Accommodation, Food & Uniform provided
Language skills
English proficiency
Experience in hospitality sector
Age upto 36yrs max
Only Northeast Indian, Filipino, and Nepalese candidates can apply for this job.
Please submit your CV along with a full-length photograph
WhatsApp CV
Thanks & Regards,
Shibu Thomas
Romas Management Services.
Senior Hospitality Manager
Posted today
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Job Description
The successful candidate will be responsible for managing all aspects of the hospitality department, including front office, food and beverage, events, and housekeeping. You will lead a diverse team, providing guidance, training, and performance management to foster a positive and productive work environment. Strategic planning will be a key component, involving the development and implementation of innovative strategies to enhance guest experiences, drive revenue growth, and maintain a competitive edge in the market.
Key responsibilities include developing and managing budgets, controlling costs, and identifying opportunities for operational improvements. You will also be responsible for vendor management, ensuring the procurement of high-quality goods and services at competitive prices. Compliance with all relevant health, safety, and licensing regulations is paramount. Building and maintaining strong relationships with stakeholders, including guests, staff, and suppliers, will be essential.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 7 years of progressive experience in the hospitality industry, with at least 3 years in a senior management role. Proven experience in luxury hotel or high-end resort management is highly desirable. Exceptional leadership, communication, and interpersonal skills are required. A strong understanding of financial management, marketing principles, and operational best practices within the hospitality sector is essential. The ability to adapt to a fast-paced environment and handle complex challenges with grace and efficiency is critical. This position offers a competitive salary and benefits package, along with the opportunity to shape the future of a renowned hospitality establishment.
Hospitality Revenue Manager
Posted 1 day ago
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