1 100 Hospitality jobs in Bahrain

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

Requirements:

• All candidates need to have GCC experience
• 10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance.
• 4-year degree from an accredited university in Advertising and or/graphic design, or related major. MA preferred
• Experience managing and defining transformational strategies for business units.
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
• Prior track record of development of outstanding creative, with a deep understanding of brand building around hospitality.
• Extensive experience leading and managing breakthrough design work, and the development and implementation of large and complex creative initiatives.
• Demonstrated ability to thrive in a fast-paced environment, with strong organizational and time management skills, and a detail-oriented approach to problem solving.
• Works with teams to put sustainable work processes and systems in place that support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• To think outside the box and be innovative. To be trendsetter and spot trends early on to spread these fads to new locations and social media groups.

To lead day-to-day business activities in accordance with agreed upon policies, goals and objectives. To obtain optimum efficiency and economy of operations to maximize revenue for Hala Bahrain. In addition, develop strategic short- and long-term plans to cover operations, marketing, human resources, financial performance and growth.

1. Provide strategic leadership for the development of Hala Bahrain and to ensure that Hala Bahrain achieves its short-term, mid-term and long-term goals in terms of revenue, customer satisfaction and quality of service.
2. Demonstrate the competencies in relation to business orientation, strategic thinking, executive maturity, entrepreneurial drive and execution excellence.
3. Confer with managerial and administrative personnel within Hala Bahrain and parent company to review activity, operating and marketing reports to determine changes in programs or operations.
4. Represent Hala Bahrain on boards of other related, important hospitality-related entities/associations.
5. Keep the Board of Directors informed on all matters requiring action and supply them with sufficient information upon which decisions can be based.
6. Prepare and present the proposed annual budget to the Board of Directors for approval and update them regularly.
7. Devise sampling procedures and directions for recording and reporting quality data and identifying areas for improvement in the quality system and report outcomes to the Management.
8. Establish Investigation Committees to investigate customer complaints and non-conformance issues.
9. Devise a plan to recommend the appropriate corrective and preventive actions of business requirements.

Minimum Qualification: Bachelor’s degree in marketing or business administration, Master’s Degree (preferable).

Minimum Experience: 20 - 25 Years of working experience in hospitality, hotel, or catering.

Good understanding of hospitality sectoral business, ecosystem, and its operating environment. Adequate knowledge of hospitality regulatory norms and procedures. Knowledge of and experience in strategic planning, new business development, acquisition and operation.

About the job HR Assistant - Hospitality

Our client is a trusted investment company with interests, subsidiaries, portfolio companies and investments ranging from asset management, private equity, commercial and residential property management, hospitality and FMCG investments isseeking an HR Assistant in Bahrain.

Job Summary:

The HR Coordinator will support the client's HR department in various administrative and operational tasks, ensuring smooth and efficient HR operations. The ideal candidate will have experience in the hospitality industry, a strong understanding of HR principles, and the ability to manage multiple tasks effectively. This role requires excellent organizational and communication skills, as well as a proactive approach to problem-solving.

Key Responsibilities:

Recruitment and Onboarding:

• Lead the recruitment process for the client, including posting job ads, screening resumes, scheduling interviews.
• Coordinate onboarding activities for new hires at the client's company, ensuring all necessary paperwork is completed and orientation sessions are scheduled.
• Prepare and update job descriptions as needed for the client.

Employee Records and Administration:

• Maintain accurate and up-to-date employee records for the client, including personal information, employment history, and performance evaluations.
• Manage the client's HR databases and systems, ensuring data integrity and confidentiality.
• Process employee status changes, such as promotions, transfers, and terminations, for the client.

Payroll and Benefits Administration:

• Assist with the client's payroll processing, ensuring accurate and timely submission of timesheets and payroll data.
• Coordinate the client's employee benefits programs, including health insurance, and leave management.
• Handle employee inquiries regarding payroll and benefits for the client.

Employee Relations:

• Serve as a point of contact for employee questions and concerns at the client's company, providing guidance on HR policies and procedures.
• Assist in resolving employee relations issues at the client's company, escalating matters to the HR Manager as necessary.
• Promote a positive and inclusive work environment through regular communication and support at the client's company.

General HR Support:

• Coordinate HR events and initiatives for the client, such as employee recognition programs and team-building activities.
• Provide administrative support to the client's HR department, including scheduling meetings, preparing documents, and maintaining HR supplies.
• Participate in HR projects and initiatives as assigned for the client.

Qualifications:

• Bachelor's degree in human resources, Administration or a related field.
• Proven experience in the hospitality industry.
• Strong knowledge of LMRA/SIO/Immigration formalities and visa applications (work, visit etc.)
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• High level of integrity and confidentiality.

Share your updated resume to:

Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.

1. Meet, greet and assist passengers, and provide assistance from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
2. Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
3. Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
4. Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
5. Cross-sell and/or up-sell services to passengers.
6. Operate office equipment such as air-to-ground radio, airport access control, computers and phones as and when required.
7. Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
8. Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.

Minimum Qualification: High National Diploma

Minimum Experience: 1-2 Years working experience in sales, customer service, promotional services

Job Specific Skills:

• Excellent command of the Arabic and/or English language, any additional language is preferred
• Excellent communication skills and courteous manners
• Ability to work calmly under pressure
• Basic administrative skills

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

JOB PURPOSE

KEY ACCOUNTABILITIES

• Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
  
• Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
  
• Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
  
• Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
  
• Cross-sell and/or up-sell services to passengers.
  
• Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
  
• Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
  
• Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
  

QUALIFICATIONS, EXPERIENCE & SKILLS

• High National Diploma
  

Experience

• 1-2 years of working experience in sales, customer service and promotional services.

Job Specific Skills:

• Ability to work calmly under pressure.
  
• Basic administrative skills
  
• In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.
  
• Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.
  

Hiring talent from Northeast India, Nepal, and the Philippines based in India, Bahrain, Saudi Arabia, Qatar, UAE, or Nepal.

Apply now

OPEN POSITIONS

• Housekeeping Supervisor -- Male & Female

• Housekeeper - Male & Female

• Waiter and Waitress

• Sr Therapist (5-10 years) Female

• Gym Trainer Female

• Drivers

• Laundry Men

OTHER DETAILS

• Free Air Ticket & VISA

• Accommodation, Food & Uniform provided

• Language skills

• English proficiency

• Experience in hospitality sector

• Age upto 36yrs max

• Only Northeast Indian, Filipino, and Nepalese candidates can apply for this job.

Please submit your CV along with a full-length photograph

WhatsApp CV

Thanks & Regards,

Shibu Thomas

Romas Management Services.