838 Hotel Management jobs in Manama

• Supervise and coordinate the daily activities of the front desk team.
• Ensure efficient check-in and check-out processes for all guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Train and mentor new front desk staff, providing ongoing guidance and support.
• Monitor guest satisfaction levels and implement service recovery strategies when necessary.
• Maintain a high standard of presentation and organization at the front desk.
• Manage room inventory and reservations to maximize occupancy.
• Collaborate with other hotel departments to ensure seamless guest service.
• Assist with scheduling and staff management to ensure adequate coverage.
• Develop and implement procedures to enhance guest service efficiency.
• Handle cash, credit card, and direct billing transactions accurately.
• Ensure compliance with all hotel policies and safety regulations.

• Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in property management systems (PMS) and reservation software.
• Ability to remain calm and professional under pressure.
• A genuine commitment to providing outstanding customer service.
• High school diploma or equivalent; hospitality-related certification is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Manage and lead the front desk, concierge, and bell desk teams.
• Ensure the highest standards of guest service are maintained at all times.
• Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
• Resolve guest complaints and concerns promptly and effectively.
• Train and mentor front-of-house staff on service protocols and operational procedures.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Oversee the management of room inventory and guest reservations.
• Coordinate with other departments to ensure smooth operations and guest experience.
• Manage budgets and control expenses for the guest services department.
• Analyze guest feedback and implement improvements.
• Maintain a visible presence in the lobby and public areas, engaging with guests.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel front office management or guest services.
• Demonstrated leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel property management systems (PMS).
• Strong understanding of hospitality best practices and service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for providing outstanding customer service.
• Knowledge of local attractions and services to assist guests.

• Lead, train, and manage the Front Office, Concierge, Bell Staff, and Valet departments to deliver exceptional service standards.
• Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
• Act as the primary point of contact for escalated guest concerns and service recovery efforts, ensuring swift and effective resolution.
• Monitor guest feedback through various channels (surveys, online reviews, direct feedback) and implement strategies for improvement.
• Collaborate with other departments, including Housekeeping, F&B, and Sales, to ensure a seamless and integrated guest experience.
• Manage departmental budgets, staffing levels, and resource allocation effectively.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Identify opportunities to enhance the guest journey and introduce innovative service offerings.
• Maintain a high level of visibility and accessibility to guests, acting as an ambassador for the hotel.
• Conduct regular performance reviews and provide ongoing coaching and development for team members.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of progressive experience in guest services management within the luxury hotel sector.
• Proven ability to lead and inspire large teams in a fast-paced environment.
• Exceptional understanding of hotel operations and guest service principles.
• Strong problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
• Experience in budget management and cost control.
• Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
• A commitment to continuous improvement and a passion for delivering outstanding guest experiences.

• Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
• Proven track record of leading and motivating a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Fluency in English and Arabic is highly desirable.
• Proficiency in hotel management software.
• Strong organizational and multitasking abilities.
• A diploma or degree in Hospitality Management or a related field is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Develop and execute dynamic pricing and inventory management strategies to maximize RevPAR.
• Conduct thorough market analysis, competitor benchmarking, and demand forecasting.
• Manage relationships with online travel agencies (OTAs) and other distribution partners.
• Analyze performance data and identify trends to inform strategic decisions.
• Lead and mentor the revenue management team, setting performance goals and providing development opportunities.
• Collaborate with Sales, Marketing, and Operations departments to align strategies and drive revenue.
• Prepare regular performance reports and presentations for senior leadership.
• Implement and leverage revenue management systems and technologies effectively.
• Identify opportunities for new revenue streams and cross-selling initiatives.
• Stay abreast of industry trends, emerging technologies, and best practices in revenue management.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• 7+ years of progressive experience in hotel revenue management, with at least 3 years in a leadership role.
• Proven track record of successfully increasing revenue and profitability for hotel properties.
• In-depth knowledge of hotel operations, market dynamics, and distribution channels.
• Proficiency in leading revenue management software (e.g., IDeaS, Duetto, SynXis) and analytics tools.
• Strong analytical, quantitative, and problem-solving skills.
• Excellent leadership, communication, and presentation abilities.
• Ability to work effectively in a hybrid work environment, balancing on-site and remote responsibilities.

• Develop and implement comprehensive revenue management strategies to maximize room revenue and profitability.
• Analyze market data, competitor pricing, and demand forecasts to set optimal room rates and inventory controls.
• Manage the forecasting process, ensuring accuracy and alignment with business goals.
• Oversee the implementation of pricing and promotion strategies across all distribution channels (online travel agencies, direct bookings, GDS).
• Collaborate with sales, marketing, and operations teams to ensure a cohesive approach to revenue generation.
• Monitor key performance indicators (KPIs) and provide regular reports on revenue performance to senior management.
• Identify opportunities for incremental revenue through upselling, cross-selling, and package development.
• Stay abreast of industry trends, technological advancements, and best practices in revenue management.
• Utilize revenue management systems and tools effectively to support decision-making.
• Provide strategic guidance and training to hotel teams on revenue management principles.

• Develop and implement comprehensive revenue management strategies to achieve optimal occupancy and average daily rate (ADR).
• Analyze market trends, competitor pricing, and historical data to forecast demand accurately.
• Set and manage room rates and inventory controls across all distribution channels.
• Collaborate with sales, marketing, and operations teams to align strategies and drive revenue.
• Monitor and report on key performance indicators (KPIs), providing insights and recommendations for improvement.
• Utilize revenue management systems and tools effectively to optimize pricing and inventory decisions.
• Conduct regular performance reviews and identify opportunities for strategic adjustments.
• Manage group bookings and transient segments to maximize revenue opportunities.
• Stay abreast of industry best practices and emerging trends in revenue management.
• Provide training and guidance to hotel-level revenue management staff.
• Prepare detailed reports and presentations for senior management.

Overview

Front Office Supervisor (HOT0BV0K) at Hilton Garden Inn Bahrain Bay is a role focused on leading the Front Office team, developing a high performing guest operations team, and delivering brand-specific customer experiences. The role supports the Front Office Team Leader and Guest Operations Manager and covers responsibilities across Front Office and Guest Operations.

Hilton Garden Inn Bahrain Bay, 4661 Manama

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).

• Come to work every day with a smile on your face
• Execute duties as assigned by the Guest Operations Manager and GM
• Work within the FO team and carry out the same roles like our FO Hosts, but take on additional ‘supervisor’ responsibilities
• Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
• Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
• Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
• Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months
• On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
• Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
• Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time

Job: Guest Services, Operations, and Front Office