175 Hotel Management jobs in Manama

Our client, a luxury hotel in Tubli, Capital, BH , is seeking a highly professional and experienced Guest Services Manager to lead their front-of-house operations. This role offers a dynamic hybrid work arrangement, requiring active presence during peak operational hours and providing flexibility for administrative tasks. As the Guest Services Manager, you will be instrumental in ensuring exceptional guest experiences, managing the front desk team, and upholding the hotel's standards of service excellence.

Responsibilities:

• Oversee all aspects of front desk operations, including check-in, check-out, reservations, and concierge services.
• Lead, train, mentor, and motivate a team of front desk agents and concierges to deliver outstanding guest service.
• Develop and implement service standards and operational procedures to enhance guest satisfaction.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure guest loyalty.
• Monitor guest feedback and implement improvements based on reviews and suggestions.
• Collaborate with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless guest experiences.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Ensure the highest standards of presentation and cleanliness in the lobby and front desk areas.
• Implement and manage the hotel's loyalty program, fostering guest retention.
• Prepare daily reports on occupancy, revenue, and guest service metrics.
• Ensure compliance with hotel policies and safety regulations.
• Contribute to the overall success of the hotel by fostering a positive and guest-centric culture.

Qualifications:

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
• Proven experience in customer service and conflict resolution.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel property management systems (PMS) such as Opera or similar.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A polished and professional appearance.
• Knowledge of local attractions and services for concierge duties.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as operational needs dictate.
• Passion for delivering exceptional guest experiences.

This is a pivotal role for someone who is dedicated to service excellence and possesses a natural ability to lead and inspire a team. If you are passionate about hospitality and ready to take on a leadership challenge in a vibrant environment, we encourage you to apply.

Our client is seeking an exceptional and service-oriented Remote Head of Guest Services to elevate the customer experience for our hospitality operations. This is a fully remote position, requiring a leader with a deep understanding of hospitality standards and a passion for exceeding guest expectations. You will be responsible for developing and implementing strategies to enhance guest satisfaction across all touchpoints, from booking to post-stay feedback. Your role will involve training and managing a remote team of guest service representatives, setting service standards, and ensuring consistent delivery of high-quality service. You will also handle escalated guest issues, identify opportunities for service improvement, and analyze guest feedback to drive operational enhancements. A key part of this role is leveraging technology and digital platforms to deliver a seamless and personalized guest experience. The ideal candidate possesses outstanding interpersonal and communication skills, strong leadership capabilities, and a proven ability to motivate and inspire teams in a remote setting. Experience in customer service management within the hospitality or travel industry is essential. This role offers a unique opportunity to shape and define the guest experience for a growing brand, all while working from the convenience of your own location.

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Position Purpose

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).

Duties & Key Responsibilities

• Come to work every day with a smile on your face
• Execute duties as assigned by the Guest Operations Manager and GM
• Work within the FO team and carry out the same roles like our FO Hosts, but take on additional ‘supervisor’ responsibilities
• Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
• Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
• Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
• Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months
• On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
• Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
• Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
  
  
  

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Bahrain Bay

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties & Key Responsibilities
·Come to work every day with a smile on your face
·Execute duties as assigned by the Guest Operations Manager and GM
·Work within the FO team and carry out the same roles like our FO Hosts, but take on additional 'supervisor' responsibilities
·Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
·Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
·Supervise and support FO Hosts in delivering outstanding, brand uniquecustomer service in all shifts (early, late, night)
·Be willing to roll up your sleeves and help in other departments during busy periods and as required
·Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
·Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
·Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
·Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
·Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
+ Every 6 months, rotate to a new 'Champion' area (e.g. Hilton Honors, CleanStay, rostering) - our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
+ Coach 2 - 4 guest experience team members, as assigned on a rotating six month schedule
+ In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of 'coachees' and suggest development opportunities for them in the coming months
+ On-board and supervise assigned 'coachee' team members, ensuring execution of agreed development or performance improvement actions
+ Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
+ Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
+ Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
**What are we looking for?**
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BV0K_
**EOE/AA/Disabled/Veterans**

Our client is seeking a highly experienced and guest-focused Senior Front Office Manager to oversee the daily operations of their premier hospitality establishment. This role is integral to ensuring exceptional guest experiences and maintaining the highest standards of service excellence. You will lead a team of front desk professionals, receptionists, and concierges, providing training, motivation, and performance management to ensure seamless operations. The ideal candidate will possess a strong background in hotel management, exceptional interpersonal skills, and a deep understanding of front office procedures, including reservations, check-in/check-out, concierge services, and guest relations. You should be adept at problem-solving, handling guest complaints effectively, and implementing service recovery strategies. This position requires a hands-on approach, a proactive attitude, and the ability to thrive in a dynamic and demanding environment located in Jidhafs, Capital, BH .

Key Responsibilities:

• Manage and direct all front office operations, ensuring efficiency and guest satisfaction.
• Lead, train, and mentor the front desk team to uphold service standards and operational procedures.
• Oversee the reservation process, room assignments, and occupancy management to maximize revenue.
• Handle guest inquiries, requests, and complaints with professionalism and a commitment to exceeding expectations.
• Implement and monitor service standards to ensure consistent delivery of high-quality guest experiences.
• Manage front office staffing levels, schedules, and performance evaluations.
• Collaborate with other departments, such as Housekeeping, Food & Beverage, and Sales, to ensure seamless guest service.
• Develop and implement strategies to improve guest satisfaction scores and online reviews.
• Manage the front office budget, controlling costs and identifying opportunities for revenue enhancement.
• Ensure the security and integrity of guest information and hotel assets.
• Stay updated on industry trends and best practices in hospitality management.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
• Minimum of 5 years of progressive experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven track record of delivering exceptional guest service and managing high-performing teams.
• In-depth knowledge of hotel management systems (PMS) and reservation software.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• A passion for hospitality and a commitment to service excellence.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

This is a challenging yet rewarding opportunity for a dedicated hospitality professional to lead a key department in a reputable establishment.

Our client is seeking an experienced and dynamic Senior Front Office Manager to oversee and enhance the guest experience in a premier hospitality establishment located in the heart of Seef, Capital, BH . This pivotal role requires a strategic leader with a proven track record in managing front desk operations, ensuring seamless check-in/check-out processes, and fostering a welcoming atmosphere for all guests. You will be responsible for leading a team of front desk professionals, providing training, setting performance standards, and ensuring consistent service excellence. Key responsibilities include managing reservations, coordinating with other hotel departments, handling guest inquiries and complaints with utmost professionalism, and implementing operational improvements to boost efficiency and guest satisfaction.

The ideal candidate will possess exceptional interpersonal and communication skills, a keen eye for detail, and the ability to remain calm and effective under pressure. A strong understanding of hotel management software and industry best practices is essential. You will be expected to develop and maintain high service standards, manage budgets for the front office department, and contribute to the overall success of the establishment. This role also involves troubleshooting any operational issues that may arise and ensuring the smooth functioning of all front desk activities throughout the day and night. Furthermore, you will play a crucial role in shaping the guest's perception of our client's brand through consistent delivery of outstanding service. We are looking for an individual who is passionate about hospitality, committed to excellence, and ready to take on the challenges of a fast-paced environment. Experience in a similar role within the luxury hospitality sector is highly desirable. This position offers a competitive salary and benefits package, and the opportunity to grow within a respected organization. The hybrid nature of this role allows for a blend of on-site leadership and strategic remote planning, offering flexibility while maintaining essential on-the-ground oversight.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong understanding of customer service principles and best practices in the hospitality industry.
• Flexibility to work various shifts, including weekends and holidays.
• Fluency in English; knowledge of additional languages is a plus.

Our client, a prestigious luxury hotel brand, is seeking an experienced and charismatic Front Office Manager to oversee all guest reception operations. This is a fully remote management role, perfect for a hospitality leader who thrives on delivering exceptional guest experiences and can manage teams effectively through digital platforms. You will be responsible for leading a team of front desk staff, ensuring seamless check-in and check-out processes, managing guest inquiries and resolving issues with utmost professionalism, and upholding the hotel's high standards of service. The ideal candidate will have a proven track record in front office management within the luxury hospitality sector, outstanding leadership skills, and a deep commitment to guest satisfaction. You will play a key role in training and developing front desk personnel, implementing operational efficiencies, and contributing to the overall success of the guest experience. Strong communication, problem-solving abilities, and a calm demeanor under pressure are essential. This position offers the flexibility to manage operations remotely, requiring excellent organizational skills and the ability to foster a positive team environment through virtual means.

Key Responsibilities:

• Oversee daily front office operations, including check-in/check-out, reservations, and guest services.
• Lead, train, and motivate front desk staff to ensure exceptional guest service.
• Manage guest inquiries, complaints, and service recovery efforts effectively.
• Implement and enforce hotel policies and procedures.
• Ensure the highest standards of guest satisfaction and loyalty.
• Coordinate with other hotel departments to ensure smooth operations.
• Monitor and manage front office budget and staffing levels.
• Utilize hotel management software (PMS) proficiently.
• Analyze guest feedback and implement improvements.
• Contribute to strategic planning for front office operations.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role within luxury hotels.
• Proven leadership and team management skills.
• Exceptional customer service and problem-solving abilities.
• Proficiency in property management systems (PMS) and other hotel operational software.
• Excellent communication and interpersonal skills.
• Ability to manage operations remotely and effectively lead a distributed team.
• Strong organizational and multitasking abilities.
• Fluency in English; additional languages are a plus.

Our client, a globally recognized luxury hotel brand, is seeking an exceptional and charismatic Front Office Manager to lead their remote guest services operations. This is a unique opportunity for a hospitality professional to elevate the guest experience through strategic leadership and innovative remote guest engagement. You will be responsible for overseeing all aspects of the front office, ensuring seamless guest check-in and check-out, managing reservations, coordinating with other hotel departments, and resolving guest concerns to maintain the highest standards of service excellence. This role demands impeccable organizational skills, strong leadership capabilities, and a passion for delivering unforgettable guest experiences, all managed from a remote setting.

Responsibilities:

• Lead and manage the remote front office team, providing training, motivation, and performance feedback.
• Develop and implement operational procedures to ensure efficient and smooth front office operations.
• Oversee the guest arrival and departure process, ensuring personalized and welcoming experiences.
• Manage reservation systems and room inventory to maximize occupancy and revenue.
• Handle guest inquiries, requests, and complaints with professionalism and promptness, aiming for first-contact resolution.
• Coordinate effectively with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure guest satisfaction.
• Monitor guest feedback and implement strategies to continuously improve service quality.
• Ensure adherence to hotel policies, procedures, and brand standards.
• Develop and manage the front office budget, controlling costs without compromising service quality.
• Train staff on upselling techniques and promoting hotel services and amenities.
• Implement and maintain robust remote communication protocols for team coordination and information dissemination.
• Analyze front office performance data and generate reports for senior management.
• Foster a positive and collaborative work environment for the remote team.
• Ensure the security and confidentiality of guest information.

Qualifications:

• High school diploma required; Bachelor's degree in Hospitality Management or a related field is highly preferred.
• Minimum of 5 years of progressive experience in front office operations, with at least 2 years in a supervisory or management role within the luxury hotel sector.
• Proven experience managing and motivating remote teams effectively.
• In-depth knowledge of Property Management Systems (PMS) and reservation software.
• Exceptional customer service skills with a keen eye for detail and a passion for exceeding guest expectations.
• Strong leadership, communication, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and remote collaboration tools.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Excellent interpersonal skills and the ability to build rapport with guests and team members.
• Flexibility to work varied shifts, including weekends and holidays, as needed for remote coverage.
• Fluency in English is essential; proficiency in additional languages is a plus.
• A professional appearance and demeanor, even when working remotely.

This is an outstanding opportunity to take on a leadership role in the luxury hospitality industry, driving exceptional guest experiences through innovative remote management. You will work with a passionate team dedicated to maintaining the highest standards of service. Our client offers a competitive salary, benefits, and the chance to be part of a world-class organization.