4627 IT Manager jobs in Manama

• Develop and execute strategic sales plans to achieve company objectives and sales quotas.
• Manage a portfolio of existing client accounts, ensuring high levels of customer satisfaction and retention.
• Identify and pursue new business opportunities through prospecting, networking, and lead generation.
• Conduct client needs assessments and present customized technology solutions and proposals.
• Build and maintain strong, long-lasting relationships with key decision-makers within client organizations.
• Negotiate contract terms and pricing to close deals effectively.
• Collaborate with pre-sales engineers and technical teams to provide effective client solutions.
• Stay abreast of industry trends, market conditions, and competitor activities.
• Prepare regular sales reports and forecasts for management.
• Resolve client issues and concerns promptly and professionally.
• Achieve and exceed monthly, quarterly, and annual sales targets.

• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• Minimum of 4 years of experience in B2B sales, preferably within the technology sector.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of IT solutions, software, and hardware.
• Excellent communication, presentation, and negotiation skills.
• Ability to build rapport and trust with clients.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency in CRM software (e.g., Salesforce) and sales tools.
• Valid driver's license and willingness to travel within the assigned territory.

• Manage the entire lifecycle of complex technology projects.
• Develop detailed project plans, budgets, and schedules.
• Lead and motivate cross-functional project teams.
• Identify, assess, and mitigate project risks and issues.
• Communicate project progress, status, and escalations to stakeholders.
• Manage vendor relationships and contracts.
• Ensure adherence to project management best practices and methodologies.
• Drive continuous improvement in project delivery processes.

• Bachelor's degree in a relevant field; Master's degree preferred.
• PMP or PRINCE2 certification.
• Minimum 8 years of project management experience, with a focus on technology.
• Proven success in delivering large-scale IT projects.
• Strong knowledge of project management methodologies (Agile, Waterfall).
• Excellent leadership, communication, and stakeholder management skills.

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Head of IT

Sector: Fintech, Digital Banking, Payments

Role Summary:

The Head of IT will oversee the development, maintenance, and security of all internal and externally developed IT platforms, including the Open Banking Platform, Payment Processing Infrastructure, and end-user service systems. The role demands strong strategic alignment with the CEO and collaboration with multiple stakeholders to ensure systems are secure, high-performing, and compliant with data protection policies.

Key Responsibilities:

Strategic

• Develop and execute IT strategy aligned with business objectives, supporting the growth of the Aggregator Super App and associated platforms.
• Lead technology platform development from concept to deployment, ensuring scalability, integration, and regulatory alignment.
• Collaborate with the CEO to shape policies for platform security, data integrity, and vendor engagement.
• Oversee vendor transitions and build a roadmap for insourcing key IT capabilities.

Operational

• Manage IT infrastructure performance across multiple data centers, ensuring uptime, system resilience, and disaster recovery planning.
• Define and enforce security protocols, access controls, and data protection standards across all systems.
• Supervise day-to-day IT operations including onboarding of banks and fintechs, account maintenance, payments activity, KYC/AML, and compliance procedures.
• Own and refine all IT-related processes, documentation, audits, and governance structures.
• Lead change management efforts related to system upgrades, architecture changes, and integrations.
• Prepare and manage the annual IT budget in coordination with the CEO and department heads.
• Monitor budget adherence and implement cost controls without compromising performance or security.
• Oversee procurement of IT services, software, and infrastructure with a focus on efficiency and value.

KPIs

• Platform uptime and incident response times
• Security audit scores and compliance rates
• Time-to-onboard new partners (banks, fintechs, TPPs)
• Budget accuracy and cost optimization metrics
• SLA adherence across internal and external IT services
• System redundancy and disaster recovery test outcomes

Candidate Profile:

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred)
• 7+ years in senior IT leadership roles, ideally within fintech, banking, or payments
• Deep understanding of web systems architecture, cloud platforms, data centers, and security protocols
• Proven experience managing large-scale IT projects and cross-functional teams
• Fluent in English with excellent communication and stakeholder management skills

Preferred Experience:

• Hands-on leadership in Open Banking environments
• Familiarity with regulatory requirements for digital financial services
• Strong vendor management and negotiation capabilities
• Experience with TMT or banking cloud infrastructure

• Seniority level Director

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Media and Banking

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Operation

Division

IT & Technical

Location

Closing Date

06-May-2025

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede"

Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.

With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.

The Head of IT in Bede is responsible for leading the overall technology vision, strategy, and execution for a cutting-edge fintech application specializing in microfinance, cards, and digital payment solutions. This role includes overseeing development, infrastructure, security, and support functions while ensuring high platform availability, scalability, and regulatory compliance. The head will work closely with executive leadership to align technology with business goals and drive innovation in financial services.

1. Education: Bachelor’s degree in IT, Computer Science, Fintech or any related field. Fintech related Masters preferred.
2. Experience: 10-15+ years of experience in a similar role. Fintech Experience is highly preferred.
3. Technical Skills:
   • Technology Strategy & Leadership: Strong strategic thinking, leadership, and experience with emerging technologies like AI, blockchain, and data analytics.
   • Cloud & Infrastructure Management: Expertise in cloud platforms (AWS, Azure, GCP), microservices, and ensuring high availability and scalability.
   • Security & Compliance: Knowledge of PCI-DSS, ISO, cybersecurity frameworks, and financial regulations.
   • DevOps & Agile Practices: Ability to drive agile methodologies and DevOps for efficient product development.
   • Team & Vendor Management: Leadership in managing tech teams and vendor relationships, alongside budgeting and cost optimization.
   • Innovation: Ability to integrate new payment technologies like open banking, digital wallets, and AI-driven risk models.
   • Critical Thinking
   • Customer Focus and Support
   • Market Analysis and Knowledge
   • Problem Analysis and Resolution

1. Define and execute the technology roadmap to support business objectives and drive innovation in microfinance, card services, and digital payments.
2. Establish and maintain a scalable, secure, and high-performance fintech platform, ensuring reliability, efficiency, and compliance with financial regulations.
3. Drive digital transformation by leveraging emerging technologies such as AI, blockchain, and data analytics to enhance financial products.
4. Ensure alignment between business, product, and technology teams, optimizing digital service delivery.
5. Establish agile and DevOps best practices to accelerate product development and deployment cycles.
6. Development & Infrastructure Management: Build and lead a high-performing technology team, including software engineers, infrastructure specialists, and security experts.
7. Oversee the architecture, development, and deployment of fintech products, ensuring seamless integration of microfinance, payment, and card processing solutions.
8. Ensure high platform availability (99.99% uptime), robust disaster recovery mechanisms, and high-load scalability to support transaction-heavy services.
9. Champion the use of cloud-native architectures (AWS, Azure, GCP) and containerized microservices for operational resilience.
10. Lead initiatives to automate processes, improve deployment efficiency, and enhance system observability.
11. Security, Compliance & Risk Management: Implement and maintain bank-grade security standards, ensuring compliance with PCI-DSS, ISO, and financial regulations in fintech.
12. Develop a cybersecurity framework to protect user data, prevent fraud, and mitigate risks related to payment transactions.
13. Ensure regulatory compliance with central banks, financial authorities, and payment networks, working closely with legal and compliance teams.
14. Oversee incident response management and security audits to continuously improve platform security posture.
15. Support Functions & Operational Excellence: Establish 24/7 monitoring, support, and IT operations teams to ensure continuous service availability and rapid issue resolution.
16. Implement ITSM (IT Service Management) best practices to enhance user support, system maintenance, and platform reliability.
17. Oversee SLA (Service Level Agreements) and uptime commitments, ensuring seamless financial transactions for customers.
18. Direct the deployment of customer support automation tools, including AI chatbots and self-service portals, to enhance the fintech experience.
19. Explore and integrate new payment technologies, including open banking APIs, digital wallets, BNPL (Buy Now Pay Later), and blockchain-based solutions.
20. Oversee the adoption of AI-driven risk assessment models to enhance credit scoring and fraud detection in microfinance.
21. Evaluate the reduction of physical financial service centers by leveraging digital-first strategies and customer self-service platforms.
22. Define budgeting and cost optimization strategies for technology investments and infrastructure expansion.
23. Manage relationships with technology vendors, cloud service providers, and third-party payment processors.
24. Optimize cost per transaction and per channel, ensuring efficiency in digital customer acquisition and service delivery.
25. Service Delivery Enhancement & Technology Utilization: Evaluate and enhance service providers' SLAs, ensuring high-quality technical development and adherence to performance standards.
26. Oversee IT setup processes to ensure seamless integration of new technologies and efficient deployment of systems.
27. Continuously improve Network Operations Center (NOC) services to ensure real-time monitoring and rapid resolution of technical issues.
28. Ensure application stability and efficiency by monitoring system performance and implementing effective solutions.
29. Lead the planning and implementation of the Bede IT department setup, ensuring compliance with regional regulations and operational efficiency.
30. Develop a roadmap for sprint development, optimizing resource utilization, timelines, and prioritization of tasks.
31. Foster a fast, agile, and adaptive approach to technological adoption and system improvements.
32. Address customer journey issues by collaborating with relevant teams to enhance user experiences and streamline processes.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

• Identifying and pursuing new business opportunities and strategic partnerships.
• Developing and implementing effective sales strategies to achieve revenue targets.
• Managing the full sales cycle, from prospecting and lead qualification to proposal development and closing.
• Building and maintaining strong relationships with key clients and stakeholders.
• Conducting market research and competitive analysis to identify trends and opportunities.
• Collaborating with internal teams (marketing, product, support) to ensure customer success.
• Negotiating contracts and closing agreements.
• Representing the company at industry events and conferences.
• Providing regular reports on sales activities, pipeline, and forecasts.
• Staying informed about industry best practices and emerging technologies.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Minimum of 7 years of experience in business development, sales, or account management within the technology sector.
• Proven track record of exceeding sales targets.
• Strong understanding of B2B sales processes and methodologies.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to think strategically and execute tactically.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Willingness to travel as required.

• Lead, coach, and motivate a team of sales professionals to exceed performance goals.
• Develop and implement comprehensive sales strategies to drive revenue growth.
• Identify and pursue new business opportunities within target markets.
• Manage and expand relationships with key enterprise clients.
• Oversee the entire sales process, from prospecting and qualification to negotiation and closing.
• Develop accurate sales forecasts and manage the sales pipeline effectively.
• Conduct market research and competitive analysis to identify trends and opportunities.
• Collaborate with marketing and product development teams to align sales efforts with business objectives.
• Prepare and deliver compelling sales presentations and proposals.
• Manage sales budgets and ensure profitable revenue generation.

• Lead the planning, execution, and delivery of technology projects, ensuring they are completed on time, within scope, and within budget.
• Develop comprehensive project plans, including detailed timelines, resource allocation, and risk assessment.
• Manage project scope and change control processes effectively.
• Facilitate communication and collaboration among project stakeholders, including technical teams, business users, and senior management.
• Identify, assess, and manage project risks and issues, developing and implementing mitigation strategies.
• Oversee vendor selection and management for technology solutions and services.
• Ensure the successful integration of new technologies with existing systems and infrastructure.
• Develop and execute training plans for end-users to ensure smooth adoption of new systems.
• Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders.
• Conduct post-implementation reviews to capture lessons learned and ensure project success metrics are met.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree or PMP/PRINCE2 certification is strongly preferred.
• Minimum of 8 years of experience in project management, with at least 5 years focused on technology and software implementation projects.
• Proven experience managing projects involving enterprise resource planning (ERP), customer relationship management (CRM), or custom software development.
• Expertise in project management methodologies such as Agile, Scrum, and Waterfall.
• Strong understanding of IT infrastructure, software development lifecycle (SDLC), and system integration principles.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Proficiency in project management software (e.g., Jira, Asana, MS Project).
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Strong analytical and problem-solving skills.
• Experience working in a consulting or client-facing role is a plus.

• Developing and executing strategic sales plans to achieve revenue targets and expand market share.
• Identifying and pursuing new business opportunities through lead generation, networking, and market research.
• Building and maintaining strong relationships with key clients and decision-makers.
• Presenting and demonstrating the value proposition of our client's technology solutions.
• Negotiating and closing complex sales contracts and agreements.
• Collaborating with marketing and product development teams to align sales strategies with market needs.
• Understanding client requirements and proposing tailored technology solutions.
• Managing the sales pipeline and providing accurate forecasting.
• Staying informed about industry trends, competitor activities, and emerging technologies.
• Representing the company at industry events and conferences.
• Mentoring junior sales team members and contributing to team success.
• Achieving and exceeding quarterly and annual sales quotas.