1387 IT Specialist jobs in Al Muharraq

Technical Support Specialist

602 Al Malikiyah, Northern BHD40000 Annually WhatJobs

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full-time
Our client, a rapidly expanding technology services provider, is seeking a dedicated and adept Technical Support Specialist to join their customer-focused team in **Salmabad, Northern, BH**. This role is ideal for individuals passionate about technology and providing exceptional customer service. You will be the first point of contact for clients experiencing technical difficulties, responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, and network issues. Your primary duties will include responding to support tickets, providing remote assistance, escalating complex problems to senior technicians when necessary, and documenting all support interactions. A key aspect of this role involves educating users on best practices to prevent future issues. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with helpdesk software and remote support tools is highly preferred. Excellent communication and interpersonal skills are essential, as you will be interacting with users of varying technical backgrounds. The ability to remain calm and professional under pressure, coupled with strong analytical and problem-solving abilities, will ensure your success. This is a fantastic opportunity to develop your technical expertise and build a rewarding career within a supportive environment, contributing directly to client satisfaction and operational efficiency within **Salmabad, Northern, BH**.
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Technical Support Specialist

215 Hamad Town, Northern BHD1700 month WhatJobs

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full-time
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their dedicated Helpdesk team in **Hamad Town, Northern, BH**. This role is instrumental in providing timely and effective technical assistance to users, resolving issues, and ensuring seamless operation of our IT systems. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting hardware and software problems, and guiding users through step-by-step solutions. Escalating complex issues to the appropriate internal teams and documenting all support interactions accurately will be key responsibilities. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and exceptional communication abilities. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is required. Previous experience of at least 2 years in a technical support or helpdesk role is essential. Familiarity with operating systems (Windows, macOS), common software applications, and basic network troubleshooting is mandatory. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Patience, empathy, and a commitment to providing outstanding customer service are vital for this role. This is a great chance to develop your IT career within a supportive and innovative environment.
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Technical Support Specialist

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20124 Hamad Town, Northern BHD30000 Annually WhatJobs

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full-time
Join our client's growing customer support team as a Technical Support Specialist in **Hamad Town, Northern, BH**. This role is crucial in providing exceptional technical assistance to a diverse customer base, ensuring prompt and effective resolution of inquiries and issues. You will be the first point of contact for customers experiencing technical difficulties with our client's products or services. Responsibilities include diagnosing and troubleshooting software and hardware problems, guiding customers through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. Maintaining a high level of customer satisfaction through active listening, clear communication, and empathy is paramount. You will be responsible for documenting all support interactions in a ticketing system, creating knowledge base articles, and contributing to the continuous improvement of support processes. The ideal candidate will possess excellent technical aptitude, a passion for customer service, and strong problem-solving abilities. Previous experience in a technical support role, customer service environment, or IT helpdesk is highly desirable. Familiarity with CRM software and ticketing systems is a plus. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred. Strong communication skills, both written and verbal, and the ability to explain technical concepts to non-technical users are essential. If you are a patient, detail-oriented individual who enjoys helping others and thrives in a fast-paced environment, this is the perfect opportunity for you. We offer a supportive work environment, ongoing training, and competitive compensation.
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Technical Support Specialist

New
2307 Seef, Capital BHD4500 Annually WhatJobs

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full-time
Our client, a leading provider of IT solutions in Seef, Capital, BH , is seeking a dedicated and customer-focused Technical Support Specialist to join their growing helpdesk team. This role is crucial in ensuring timely and effective resolution of technical issues for a diverse client base. The Technical Support Specialist will be responsible for providing first-line technical support, diagnosing and resolving hardware, software, and network issues, and escalating complex problems to senior technical staff when necessary. You will manage incoming support requests via phone, email, and ticketing systems, ensuring that all issues are logged accurately and resolved within agreed service levels. Key responsibilities include troubleshooting a wide range of technical problems, providing clear and concise technical guidance to users, maintaining support documentation, and contributing to the improvement of support processes. The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proven experience in a technical support role, with strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts, is essential. Excellent problem-solving, communication, and customer service skills are paramount. Experience with IT support ticketing systems and remote support tools is highly desirable. This position offers a competitive salary and benefits package, along with excellent opportunities for professional development and career advancement within the IT sector. Join our client and become a key player in delivering exceptional technical support and ensuring client satisfaction. We are looking for a patient, methodical, and technically adept individual.
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Technical Support Specialist

New
1174 Zinj, Capital BHD40000 Annually WhatJobs

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full-time
Our client is actively seeking a motivated and customer-focused Technical Support Specialist to join their thriving support team in Tubli, Capital, BH . This role is crucial for providing first-line technical assistance and resolving customer inquiries regarding software applications, hardware, and network issues. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of IT systems, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Respond to customer support requests via phone, email, and chat in a timely and professional manner.
  • Diagnose and resolve technical issues related to software installation, configuration, and operation.
  • Troubleshoot hardware and network connectivity problems.
  • Escalate complex issues to higher-level support teams when necessary, providing detailed documentation.
  • Guide users through step-by-step solutions and provide clear, concise instructions.
  • Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
  • Identify trends in customer issues and provide feedback to the development team for product improvement.
  • Assist in creating and updating knowledge base articles and FAQs.
  • Proactively identify opportunities to improve customer satisfaction and the overall support experience.
  • Ensure adherence to service level agreements (SLAs) for response and resolution times.
  • Stay up-to-date with product updates and new technologies.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • Proven experience in a technical support or customer service role, preferably in an IT environment.
  • Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
  • Experience with remote desktop support tools.
  • Excellent verbal and written communication skills.
  • Exceptional problem-solving and diagnostic abilities.
  • Customer-centric approach with a high degree of patience and empathy.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Familiarity with ITIL best practices is a plus.
  • Proficiency in English; Arabic language skills are beneficial.

This position offers a challenging yet rewarding environment for individuals passionate about technology and customer support. If you excel at problem-solving and are dedicated to providing outstanding service, apply now for this opportunity in Tubli, Capital, BH .
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Technical Support Specialist

New
22101 Seef, Capital BHD50000 Annually WhatJobs

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full-time
Our client is seeking a skilled and customer-focused Technical Support Specialist to provide exceptional support to their users in **Seef, Capital, BH**. This role is crucial for ensuring user satisfaction and resolving technical issues efficiently. The Technical Support Specialist will be responsible for troubleshooting hardware and software problems, providing guidance on product usage, and escalating complex issues to higher-level support teams. You will be a key point of contact for users, offering timely and accurate solutions to their technical challenges.

Key responsibilities include:
  • Responding to user inquiries and technical issues via phone, email, and chat in a timely and professional manner.
  • Diagnosing and resolving hardware, software, and network-related problems.
  • Providing step-by-step technical assistance and clear explanations to users.
  • Guiding users through installation, configuration, and troubleshooting processes.
  • Documenting all support interactions, resolutions, and recurring issues in the ticketing system.
  • Escalating unresolved issues to the appropriate senior support staff or development teams.
  • Maintaining a knowledge base of common issues and their solutions.
  • Identifying trends in support requests and providing feedback to improve products and services.
  • Assisting with user account management and system access.
  • Conducting remote troubleshooting and providing hands-on support when necessary.
  • Educating users on best practices for technology usage.
  • Participating in training sessions to stay updated on product knowledge and support procedures.
  • Meeting or exceeding defined service level agreements (SLAs) for response and resolution times.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong technical aptitude and hands-on experience with various operating systems (Windows, macOS, Linux) and common software applications are essential. Excellent problem-solving, analytical, and troubleshooting skills are a must. Outstanding communication and interpersonal skills are necessary to interact effectively with users of all technical skill levels. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly preferred. The ability to work independently and as part of a team, manage multiple priorities, and maintain composure under pressure is crucial. If you are passionate about technology and helping people, we encourage you to apply for this exciting opportunity in **Seef, Capital, BH**.
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B2B Technical Support Specialist

Manama, Capital Zain Bahrain

Posted 6 days ago

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Job Description

ZAIN1292 - B2B Technical Support Specialist

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

About the Role

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

What We Need From You
  1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
  2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
  3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
  4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
  5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
  6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
  7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
  8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
  9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
  10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
  11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
  12. Maintain a history log for all events and activities related to enterprise customers.
  13. Perform all other related duties as assigned by the department.
Skills and Knowledge

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Qualifications and Experience

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

#J-18808-Ljbffr
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Senior Technical Support Specialist

201 Bilad Al Qadeem, Capital BHD80000 Annually WhatJobs

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full-time
Our client is searching for a highly competent Senior Technical Support Specialist to be based in **Manama, Capital, BH**. This role is crucial for maintaining the smooth operation of our client's IT infrastructure and providing top-tier technical assistance to internal users and external clients. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, ensuring minimal disruption to business operations. The Senior Technical Support Specialist will manage escalated support tickets, provide in-depth troubleshooting, and develop comprehensive solutions for recurring problems.

Key responsibilities include:
  • Providing advanced technical support for a wide range of hardware, software, and network-related issues.
  • Diagnosing and resolving complex IT problems, often involving intricate system configurations.
  • Managing and prioritizing escalated support tickets using a ticketing system.
  • Creating and maintaining technical documentation, knowledge base articles, and user guides.
  • Mentoring and guiding junior support staff.
  • Installing, configuring, and upgrading operating systems, software applications, and hardware.
  • Troubleshooting network connectivity issues, including routers, switches, and firewalls.
  • Participating in IT projects, such as system upgrades and migrations.
  • Ensuring the security and integrity of IT systems and data.
  • Conducting user training sessions on new software or IT policies.
  • Proactively identifying potential IT issues and recommending preventative solutions.
  • Communicating effectively with users of varying technical abilities.

The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of progressive experience in IT support. Strong knowledge of operating systems (Windows, macOS, Linux), network protocols, and common business applications is essential. Experience with cloud platforms (AWS, Azure, GCP) and virtualisation technologies is a significant advantage. Exceptional problem-solving abilities, a customer-centric approach, and excellent communication skills are paramount. Join our client in **Manama, Capital, BH** to make a significant impact on their technical support operations.
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Senior Technical Support Specialist

23804 Al Markh BHD65000 Annually WhatJobs

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full-time
Our client, a rapidly growing software company, is seeking a highly skilled Senior Technical Support Specialist to join their customer success team in **Sanad, Capital, BH**. This role is vital for providing expert technical assistance to clients, resolving complex issues, and ensuring a superior customer experience. The ideal candidate will have extensive knowledge of software applications, strong troubleshooting abilities, and excellent communication skills. Responsibilities include:
  • Providing advanced technical support to customers via phone, email, and chat for our client's software products.
  • Diagnosing and resolving complex software and hardware issues, escalating when necessary to engineering teams.
  • Documenting customer interactions, issues, and resolutions in the CRM system.
  • Developing and maintaining comprehensive knowledge base articles and troubleshooting guides.
  • Training and mentoring junior support staff on technical issues and customer service best practices.
  • Identifying recurring customer issues and providing feedback to product development teams for product improvement.
  • Managing customer escalations and ensuring timely resolution of critical issues.
  • Contributing to the improvement of support processes and tools.
  • Participating in product testing and providing input on new releases.
  • Building strong relationships with key clients to ensure satisfaction and retention.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • A minimum of 4 years of experience in technical support, helpdesk, or customer service roles, with at least 2 years in a senior capacity.
  • In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
  • Strong analytical and problem-solving skills with a systematic approach to troubleshooting.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • Customer-focused mindset with strong empathy and patience.
  • Ability to work independently and as part of a collaborative team.
  • Proficiency in scripting languages (e.g., Python, PowerShell) is a plus.
  • Experience with cloud-based software is an advantage.

This is an excellent opportunity for a seasoned support professional to contribute significantly to customer satisfaction and product success.
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Lead Technical Support Specialist

12345 Seef, Capital BHD75000 Annually WhatJobs

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full-time
Our client is looking for a seasoned Lead Technical Support Specialist to spearhead their customer support operations in Janabiyah, Northern, BH . This pivotal role demands a blend of technical expertise, problem-solving acumen, and strong leadership capabilities to manage a team of support professionals and ensure the delivery of exceptional technical assistance to our diverse client base. The successful candidate will be responsible for resolving complex technical issues, developing support strategies, and mentoring junior team members.

Key Responsibilities:
  • Provide Tier 2 and Tier 3 technical support for software and hardware issues, troubleshooting complex problems.
  • Lead and mentor a team of technical support representatives, fostering a culture of continuous improvement and customer advocacy.
  • Develop and implement effective support processes and procedures to enhance efficiency and customer satisfaction.
  • Manage the escalation of complex technical issues to engineering or development teams, ensuring timely resolution.
  • Analyze support tickets and trends to identify root causes of recurring issues and recommend preventative measures.
  • Create and maintain a comprehensive knowledge base, including FAQs, troubleshooting guides, and technical documentation.
  • Conduct training sessions for support staff to enhance their technical skills and product knowledge.
  • Monitor team performance metrics, providing regular feedback and coaching to individual team members.
  • Collaborate with product management and engineering teams to provide feedback on product usability and identify areas for improvement.
  • Ensure adherence to service level agreements (SLAs) for issue resolution and response times.
  • Manage customer communication during critical incidents, providing clear and concise updates.
  • Stay current with the latest technological advancements and industry best practices in technical support.
  • Contribute to the development and implementation of new support tools and technologies.
  • Participate in on-call rotation to provide after-hours support as needed.
  • Champion customer satisfaction by ensuring all interactions are professional, helpful, and resolve the customer's issue effectively.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
  • Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols, and common software applications.
  • Strong understanding of ITIL best practices and frameworks.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to lead, motivate, and develop a team.
  • Strong customer service orientation and a commitment to exceeding expectations.
  • Proficiency in scripting languages (e.g., Python, PowerShell) is a significant advantage.
This role offers a competitive compensation package, comprehensive benefits, and the opportunity to make a significant impact on customer success and company growth.
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