Lead Cloud Kitchen Operations Manager

20016 Busaiteen, Muharraq BHD80000 Annually WhatJobs

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full-time
Our client is revolutionizing the food delivery industry and seeks a highly motivated and experienced Lead Cloud Kitchen Operations Manager to oversee multiple virtual kitchen operations. This is a fully remote position, requiring exceptional organizational skills, a deep understanding of food safety standards, and proficiency in managing distributed teams and logistics. You will be responsible for ensuring the efficient and profitable operation of our cloud kitchens, focusing on food quality, delivery times, and customer satisfaction. This role involves developing and implementing standard operating procedures (SOPs), managing inventory, optimizing kitchen workflows, and leveraging technology to enhance productivity.

Key responsibilities include:
  • Overseeing daily operations of multiple remote cloud kitchens, ensuring adherence to quality and safety standards.
  • Developing and implementing efficient kitchen workflows and production schedules.
  • Managing inventory levels, procurement, and supplier relationships to minimize waste and control costs.
  • Monitoring key performance indicators (KPIs) related to food production, delivery efficiency, and customer feedback.
  • Implementing and enforcing strict food safety and hygiene protocols (HACCP, etc.).
  • Training and managing remote kitchen staff, fostering a culture of excellence and continuous improvement.
  • Troubleshooting operational issues and implementing effective solutions promptly.
  • Collaborating with technology partners to integrate and optimize kitchen management software and delivery platforms.
  • Analyzing sales data and operational metrics to identify trends and areas for improvement.
  • Developing and executing strategies to scale operations and expand market reach.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5-7 years of progressive experience in restaurant or kitchen management, with a significant focus on cloud kitchens or delivery-only operations. Proven experience in managing remote teams and complex logistics is essential. Strong knowledge of food safety regulations and best practices is mandatory. Excellent leadership, communication, problem-solving, and analytical skills are required. Proficiency in kitchen management software and a passion for innovation in the food tech space are highly valued. This role demands a proactive and adaptable individual ready to drive operational excellence in a fast-paced, remote environment.
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Restaurant Operations Manager - F&b Experience

Manama, Capital Career Maker

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**Responsibilities**:
Enabling sales, support, and service teams to deliver world-class, differentiated customer service and merchant support through effective service operations planning, new process design, and existing process optimization

Conducting reviews and audits of existing standard operating procedures and lead optimization events such as Kaizens to improve and evolve service and support workflows

People Management-Use company approved selective hiring criteria to maintain a quality Crewmember roster

Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience

Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, brand identity and operational standards

Defining customer obsessed and partner aligned priorities for your team of program managers

Partnering with technology teams to drive roadmap and feature prioritization that reflects the highest priority customer needs

Providing structure, consistency, and operational excellence by leading long-term, structured programs through your PM team, such as our Sales and Operations Planning forecasting process

Hiring and developing a team of world-class program managers

Developing new program management methodologies that accelerate schedules and maximize constrained resources
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