4 Lead Customer Relations Officer jobs in Muharraq
Customer Service Manager
3211 Muharraq, Muharraq
BHD5000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prominent retail organization known for its exceptional customer focus, is seeking an experienced and dynamic Customer Service Manager to lead their team in Muharraq, Muharraq, BH . This key role is responsible for ensuring outstanding customer satisfaction by managing the customer service department, implementing effective service strategies, and fostering a customer-centric culture. The Customer Service Manager will oversee all customer interactions, resolve escalated issues, and drive continuous improvement in service delivery.
Key responsibilities include:
Key responsibilities include:
- Managing and leading the customer service team, including hiring, training, performance management, and coaching.
- Developing and implementing customer service policies, procedures, and standards.
- Monitoring customer feedback and service performance metrics (e.g., response times, resolution rates, customer satisfaction scores).
- Handling and resolving complex customer complaints and escalations, ensuring timely and satisfactory resolutions.
- Identifying opportunities to improve the customer experience and implementing relevant strategies.
- Training staff on product knowledge, customer service best practices, and problem-solving techniques.
- Collaborating with other departments (e.g., sales, marketing, operations) to ensure a seamless customer journey.
- Developing and maintaining customer service scripts and FAQs.
- Managing customer service software and tools to optimize efficiency.
- Reporting on customer service performance and key trends to senior management.
- Ensuring compliance with all company policies and customer service regulations.
- Fostering a positive and supportive work environment for the customer service team.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Team Lead
20502 Busaiteen, Muharraq
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
A dynamic e-commerce company is searching for a skilled Customer Service Team Lead to supervise their support operations in Busaiteen, Muharraq, BH . This leadership role involves managing a team of customer service representatives, ensuring adherence to service standards, and fostering a positive and productive team environment. Your responsibilities will include training new hires, coaching existing team members, setting performance goals, and conducting regular performance reviews. You will be the primary point of contact for escalated customer complaints and issues, working to resolve them efficiently and to the customer's satisfaction. This role requires excellent communication, interpersonal, and problem-solving skills, with the ability to motivate and guide a team. You will monitor key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement. Experience in a customer service supervisory or team lead capacity is essential, preferably within a call center or high-volume support environment. A strong understanding of customer service best practices and CRM systems is required. The ability to analyze data and identify trends to improve service delivery is also important. If you are a natural leader with a passion for customer advocacy and a commitment to team success, this opportunity is for you. Join us to shape the future of our customer experience.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Representative
701, BH Muharraq, Muharraq
BHD4000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly skilled and experienced Senior Customer Service Representative to manage customer inquiries and provide exceptional support in **Muharraq, Muharraq, BH**. This role demands a proactive approach to problem-solving and a commitment to delivering outstanding service. The successful candidate will act as a point of escalation for complex customer issues, coach junior team members, and contribute to the continuous improvement of customer service processes.
Key Responsibilities:
Key Responsibilities:
- Handle a high volume of customer interactions via phone, email, and live chat, addressing inquiries, resolving issues, and processing requests efficiently.
- Provide comprehensive product and service information to customers, ensuring accurate and timely responses.
- Investigate and resolve complex customer complaints and escalations, taking ownership to ensure customer satisfaction.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and communicate recurring customer issues and trends to management to inform process improvements.
- Train and mentor new customer service representatives, sharing best practices and product knowledge.
- Develop and maintain up-to-date knowledge of company products, services, and policies.
- Assist in the creation and updating of customer service documentation, FAQs, and training materials.
- Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience.
- Achieve and exceed performance targets related to customer satisfaction, response times, and resolution rates.
- Proactively identify opportunities to improve the customer journey and suggest enhancements to service delivery.
- Act as a brand ambassador, representing the company in a professional and positive manner at all times.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of proven experience in a customer service or client support role, with at least 1 year in a senior or lead capacity.
- Exceptional communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a calm demeanor when handling difficult situations.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in training or mentoring junior staff is a significant advantage.
- A customer-centric mindset with a passion for delivering excellent service.
- Demonstrated ability to work collaboratively within a team.
- Knowledge of customer service best practices and principles.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Team Lead - Technical Support
50505 Busaiteen, Muharraq
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Customer Service Team Lead to manage and motivate their technical support team in Busaiteen , Muharraq, Bahrain. This role is vital for ensuring the delivery of exceptional customer service and timely resolution of technical issues for a growing client base. The Team Lead will be responsible for supervising a team of customer service representatives, providing training and coaching, monitoring performance, and ensuring adherence to service level agreements (SLAs). You will handle escalated customer inquiries and complex technical problems, acting as a point of escalation and resolution. Key duties include developing and implementing customer service strategies, analyzing customer feedback to identify trends and areas for improvement, and managing the daily operations of the support center. The ideal candidate will possess a strong background in customer service, with proven experience in a leadership or supervisory capacity, preferably within a technical support environment. Excellent communication, interpersonal, and problem-solving skills are essential. You should be adept at motivating teams, resolving conflicts, and fostering a positive and productive work environment. A high school diploma is required; an associate's or bachelor's degree in a relevant field or equivalent experience is a plus. Proficiency in customer relationship management (CRM) software and ticketing systems is necessary. The ability to understand and troubleshoot technical issues across various platforms is highly desirable. You will play a crucial role in enhancing customer satisfaction and loyalty by ensuring a consistently high-quality support experience. This is an excellent opportunity to lead a dedicated team and contribute to the success of a customer-centric organization.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Lead customer relations officer Jobs in Muharraq !
3