266 Leader Engineering Thermoplastics Etp Business jobs in Bahrain
Leader Engineering Thermoplastics (Etp) Business
Manama, Capital
LHR Saudi Arabia
Job Viewed
Job Description
**Who is our client and your future employer?**:
Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals, Agri-Nutrients and Specialties. They support customers by identifying and developing opportunities in key end markets such as construction, medical devices, packaging, Agri-nutrients, electrical and electronics, transportation, and clean energy.
The company’s manufacturing, sales, technology, and innovation facilities are located throughout the globe and are managed by four regional offices: the Middle East and Africa, Asia, the Americas, and Europe.
The Company invests heavily in Technology and Innovation (T&I). The T&I facilities are spread across the globe with hundreds of dedicated scientists contributing to the ongoing development of new patents and certifications.
**LHR Americas**:
The job opportunity you have long waited for. LHR Americas recruit people from around the world to work in Saudi Arabia.
**Who are we looking for?***:
We are looking for Specialist, Polypropylene & E4PS Business to work on high volume and revenue P&L asset and drive specific product strategy to achieve sustainable profitability growth and regional ambition through price excellence, product innovation, portfolio optimization, cost reduction, etc. In addition to hold multiple Business Unit initiatives or assignments to lead or drive as well insure reporting in time to the Business Unit Executive Leaders the progress as well meeting submission deadlines. Facilitating new business models implementation throughout the organization. Contributes to the implementation of business strategy set by MEG Business. Participates in the regional value team and operational business (marketing, sales, asset optimization, S&OP etc.) and contribute to the long-term product positioning and netback optimization.
**Qualifications**:
- Bachelor Degree, preferably in engineering, or business management
- 5 years working experience in Marketing / Sales / Sales Management role/Manufacturing, preferably in a petrochemical environment
**Duties and responsibilities***:
- Responsible to develop the business strategy and translating it into a cohesive business plan 1+4 detailing sales & profitability targets, product portfolio - current and future, T&I requirements, distribution channels and routes to marketing plan and sales targets.
- Drive value deployment / market share growth, contracts management, customer segmentation, channel management through working closely with market facing and other stakeholders to realize business targets.
- Actively and effectively manages multiple P&L businesses and product lines, including pricing, new product development launches, product phase-out, enhancement and optimization, so as to increase sales and margins, improve quality and reduce inventory.
- Owns the prioritization, and delivery of margin improvement opportunities across the P&L product lines (including pricing, cost reduction, and quality improvement)
- Analyzes market data, statistics and competition with external and internal resources, such as sales and business intelligence, to develop different approaches/ strategies based on different markets and customers.
- Owns bottom-line with assigned MEG assets in the region on the prioritization, understanding, and delivery of margin improvement opportunities across the assets product line (including pricing, cost reduction, and quality improvement)
- Set asset strategy. Operate asset by steering the Value Team with responsibility for overall business results of assets. Achieving revenue & margin expansion targets for asset.
- Drive and integrate business & asset needs to develop, improve and optimize the business performance.
- Leading cross-functional leadership teams (sales managers, Technology, Supply Chain) to enable increased profits through resource allocation with the across the portfolio."
- Steers manufacturing and technology to ensure effective operation and production. Owns P&L product strategy which includes asset utilization strategy, total cost & surety of supply.
- Develops clear and structured analysis based on understanding of market trends, customer insights, competitive dynamics and regulations, supporting longer-term strategic plans and innovation roadmap; this analysis must also be translatable to impactful actions
- Exhibits drive as leader in championing the business unit to external customers/partners and internal customers, including the sales force, global BU team, T&I team drives the realization of key opportunities by innovation in the both sales funnels and NPI/NPD for the P&L product portfolio.
- Market Research: Uses credible resources and deep insight from complex regulatory, political and social changes to Produce r
Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals, Agri-Nutrients and Specialties. They support customers by identifying and developing opportunities in key end markets such as construction, medical devices, packaging, Agri-nutrients, electrical and electronics, transportation, and clean energy.
The company’s manufacturing, sales, technology, and innovation facilities are located throughout the globe and are managed by four regional offices: the Middle East and Africa, Asia, the Americas, and Europe.
The Company invests heavily in Technology and Innovation (T&I). The T&I facilities are spread across the globe with hundreds of dedicated scientists contributing to the ongoing development of new patents and certifications.
**LHR Americas**:
The job opportunity you have long waited for. LHR Americas recruit people from around the world to work in Saudi Arabia.
**Who are we looking for?***:
We are looking for Specialist, Polypropylene & E4PS Business to work on high volume and revenue P&L asset and drive specific product strategy to achieve sustainable profitability growth and regional ambition through price excellence, product innovation, portfolio optimization, cost reduction, etc. In addition to hold multiple Business Unit initiatives or assignments to lead or drive as well insure reporting in time to the Business Unit Executive Leaders the progress as well meeting submission deadlines. Facilitating new business models implementation throughout the organization. Contributes to the implementation of business strategy set by MEG Business. Participates in the regional value team and operational business (marketing, sales, asset optimization, S&OP etc.) and contribute to the long-term product positioning and netback optimization.
**Qualifications**:
- Bachelor Degree, preferably in engineering, or business management
- 5 years working experience in Marketing / Sales / Sales Management role/Manufacturing, preferably in a petrochemical environment
**Duties and responsibilities***:
- Responsible to develop the business strategy and translating it into a cohesive business plan 1+4 detailing sales & profitability targets, product portfolio - current and future, T&I requirements, distribution channels and routes to marketing plan and sales targets.
- Drive value deployment / market share growth, contracts management, customer segmentation, channel management through working closely with market facing and other stakeholders to realize business targets.
- Actively and effectively manages multiple P&L businesses and product lines, including pricing, new product development launches, product phase-out, enhancement and optimization, so as to increase sales and margins, improve quality and reduce inventory.
- Owns the prioritization, and delivery of margin improvement opportunities across the P&L product lines (including pricing, cost reduction, and quality improvement)
- Analyzes market data, statistics and competition with external and internal resources, such as sales and business intelligence, to develop different approaches/ strategies based on different markets and customers.
- Owns bottom-line with assigned MEG assets in the region on the prioritization, understanding, and delivery of margin improvement opportunities across the assets product line (including pricing, cost reduction, and quality improvement)
- Set asset strategy. Operate asset by steering the Value Team with responsibility for overall business results of assets. Achieving revenue & margin expansion targets for asset.
- Drive and integrate business & asset needs to develop, improve and optimize the business performance.
- Leading cross-functional leadership teams (sales managers, Technology, Supply Chain) to enable increased profits through resource allocation with the across the portfolio."
- Steers manufacturing and technology to ensure effective operation and production. Owns P&L product strategy which includes asset utilization strategy, total cost & surety of supply.
- Develops clear and structured analysis based on understanding of market trends, customer insights, competitive dynamics and regulations, supporting longer-term strategic plans and innovation roadmap; this analysis must also be translatable to impactful actions
- Exhibits drive as leader in championing the business unit to external customers/partners and internal customers, including the sales force, global BU team, T&I team drives the realization of key opportunities by innovation in the both sales funnels and NPI/NPD for the P&L product portfolio.
- Market Research: Uses credible resources and deep insight from complex regulatory, political and social changes to Produce r
This advertiser has chosen not to accept applicants from your region.
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Director of Engineering
Manama, Capital
Manhattan Group
Posted today
Job Viewed
Job Description
We are in the hunt for a dynamic **Director of Engineering** to join a vibrant team in West Africa, overseeing a luxurious 500-room, 5-star property with multiple outlets and catering facilities.
**About the Role**:
**Key Responsibilities**:
- Implement and manage a comprehensive preventive maintenance program.
- Lead and mentor a talented engineering team, fostering a culture of collaboration and excellence.
- Oversee refurbishment projects to uphold the property's 5-star standards.
- Collaborate closely with other departments to ensure seamless operations and guest satisfaction.
- Utilise your experience in branded properties to uphold and enhance the property's presentation.
**Requirements**:
- Proven experience in engineering leadership roles within branded properties.
- Expertise in refurbishment projects and preventive maintenance programs.
- Familiarity with the African hospitality market is highly desirable.
- Strong leadership and communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
**Perks**:
- Net salary of US$60,000 per annum.
- Expat status with single accommodation provided.
- Opportunity to make a significant impact in a prestigious property in West Africa.
- Surround yourself with a talented and diverse team in a vibrant cultural setting.
Don't miss out on this incredible opportunity to elevate your career in the heart of West Africa's hospitality scene!
Application Question(s):
- Are you comfortable working in West Africa?
- Have you worked in 400 room Hotels?
- In which countries have you worked?
- Have you been a Director or Assistant Director of Engineering yet?
**About the Role**:
**Key Responsibilities**:
- Implement and manage a comprehensive preventive maintenance program.
- Lead and mentor a talented engineering team, fostering a culture of collaboration and excellence.
- Oversee refurbishment projects to uphold the property's 5-star standards.
- Collaborate closely with other departments to ensure seamless operations and guest satisfaction.
- Utilise your experience in branded properties to uphold and enhance the property's presentation.
**Requirements**:
- Proven experience in engineering leadership roles within branded properties.
- Expertise in refurbishment projects and preventive maintenance programs.
- Familiarity with the African hospitality market is highly desirable.
- Strong leadership and communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
**Perks**:
- Net salary of US$60,000 per annum.
- Expat status with single accommodation provided.
- Opportunity to make a significant impact in a prestigious property in West Africa.
- Surround yourself with a talented and diverse team in a vibrant cultural setting.
Don't miss out on this incredible opportunity to elevate your career in the heart of West Africa's hospitality scene!
Application Question(s):
- Are you comfortable working in West Africa?
- Have you worked in 400 room Hotels?
- In which countries have you worked?
- Have you been a Director or Assistant Director of Engineering yet?
This advertiser has chosen not to accept applicants from your region.
0
Senior Automotive Technical Lead
1077 Seef, Capital
BHD5000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading automotive service provider, is seeking a highly skilled and experienced Senior Automotive Technical Lead to spearhead their technical operations and service excellence in **Jidhafs, Capital, BH**. This crucial role requires a deep understanding of automotive mechanics, diagnostics, and repair for a wide range of vehicles. The successful candidate will be responsible for diagnosing complex mechanical and electrical issues, performing advanced repairs, and ensuring the highest quality of workmanship. You will lead and mentor a team of automotive technicians, providing technical guidance, training, and support to enhance their skills and productivity. Key responsibilities include managing service operations, ensuring efficient workflow, and maintaining high customer satisfaction through clear communication and reliable service delivery. The Senior Technical Lead will also be responsible for maintaining and updating diagnostic equipment and tools, as well as staying current with the latest automotive technologies, trends, and repair techniques. Our client emphasizes continuous improvement, so an active role in identifying opportunities to enhance service offerings and operational efficiency is expected. You should possess excellent problem-solving skills and the ability to work effectively under pressure. Strong leadership, communication, and customer service skills are essential. Previous experience as a Master Automotive Technician or a lead role in an automotive workshop is required. ASE certifications or equivalent, along with a strong portfolio of successful repairs and team leadership, are highly valued. Join a reputable organization and play a key role in delivering exceptional automotive services in **Jidhafs, Capital, BH**.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of automotive technicians.
- Diagnose and repair complex mechanical and electrical issues in vehicles.
- Perform advanced automotive maintenance and repair services.
- Ensure the highest standards of workmanship and quality control.
- Manage workshop operations and workflow efficiency.
- Maintain and update diagnostic equipment and tools.
- Stay current with the latest automotive technologies and repair methods.
- Provide technical guidance and training to team members.
- Ensure customer satisfaction through excellent service delivery.
- Adhere to all safety protocols and environmental regulations.
- Contribute to the continuous improvement of service processes.
- Assist with inventory management of parts and supplies.
- Proven experience as a Senior Automotive Technician or Technical Lead.
- Minimum of 6 years of experience in automotive repair and diagnostics.
- Extensive knowledge of vehicle systems, including engines, transmissions, brakes, and electrical systems.
- Proficiency in using advanced diagnostic tools and equipment.
- Strong mechanical and technical aptitude.
- Excellent leadership, communication, and customer service skills.
- Ability to train and motivate technical staff.
- Relevant automotive certifications (e.g., ASE Master Technician) are highly preferred.
- Experience with a variety of vehicle makes and models.
- Problem-solving and decision-making abilities.
This advertiser has chosen not to accept applicants from your region.
1
Director of Software Engineering
Manama, Capital
JPMorganChase
Posted 4 days ago
Job Viewed
Job Description
Job Description
As a Director of Software Engineering at JPMorgan Chase within the Trade and Working Capital Technology team, you will lead multiple technical teams, oversee activities across departments, and collaborate across technical domains. Your expertise will promote the adoption of technical methods within teams and help keep us at the forefront of industry trends, best practices, and technological advances. This role offers an opportunity to influence and shape the technological landscape of our firm and contribute to our growth and innovation.
Job Responsibilities
- Solution and implement project priorities, deadlines, and deliverables.
- Work closely with technology teams and internal end users to deliver solutions for trade businesses.
- Influence peer leaders and senior stakeholders across business, product, and technology teams.
- Optimize applications for performance, scalability, and high availability.
- Ensure technical feasibility of UI/UX designs.
- Build reusable code and libraries for future use.
- Deliver technical solutions that can be leveraged across multiple domains.
- Champion the company's culture of diversity, equity, inclusion, and respect.
Required Qualifications, Capabilities, and Skills
- Formal training or certification in software engineering concepts and practical experience.
- Excellent interpersonal, communication, problem-solving, analytical, organizational skills, and attention to detail.
- Experience with Test Driven Development and Domain Driven Development approaches and testing frameworks.
- Strong knowledge of Data Structures, Algorithms, and Design Patterns.
- Hands-on experience in Java/J2EE development, including designing, developing, and maintaining Java applications.
- Experience with Hibernate ORM framework, SQL, UNIX, and Shell scripting.
- Understanding of distributed and parallel processing environments.
- Experience with container orchestration frameworks like Docker Swarm or Kubernetes/OpenShift.
- Experience building stateless, SaaS/SOA, and scalable applications/platforms.
- Knowledge of continuous monitoring frameworks such as ELK, Grafana, and Prometheus.
- Proficiency with version control tools like Git.
Preferred Qualifications, Capabilities, and Skills
- Experience in Payments or Trade Finance software delivery.
- Experience with functional programming languages like Scala, Go, or Python.
- Knowledge of GWT, Mule ESB is a plus.
- Experience with persistence stores like MongoDB, Graph DB, or Bigtable.
- Familiarity with SDLC frameworks such as Maven/Gradle, PIP, Anaconda, Jenkins, Jira.
- Experience in Machine Learning, NLP, OCR.
- Open source contributions.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to corporations, governments, wealthy individuals, and institutional investors worldwide. We aim to build trusted, long-term partnerships to help our clients achieve their objectives. We value diversity and inclusion, and are committed to equal opportunity employment and making accommodations for applicants and employees.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in over 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity worldwide.
#J-18808-Ljbffr
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2
Director of Software Engineering
Manama, Capital
JPMorgan Chase
Posted 8 days ago
Job Viewed
Job Description
The job description provided is comprehensive and contains detailed information about responsibilities, qualifications, and skills. However, it suffers from excessive repetition of the same job responsibilities, qualifications, and skills, which could be consolidated to improve clarity and conciseness. Additionally, the formatting could be improved for better readability by removing duplicate sections and organizing content logically. Therefore, a refined version that consolidates duplicate information and enhances structure is recommended.
#J-18808-Ljbffr
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3
CRM & Billing Technical Lead - Microsoft Dynamics
Manama, Capital
SWATX
Posted 4 days ago
Job Viewed
Job Description
Job Summary
We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.
Key Responsibilities
- Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions
- Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems
- Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization
- Manage customizations, configurations, workflows, and plugins within Dynamics 365
- Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps
- Ensure high availability, scalability, and security of CRM & Billing systems
- Troubleshoot performance issues and oversee system upgrades and patches
- Work with DevOps teams for CI/CD pipeline automation and deployment management
- Ensure compliance with regulatory, security, and data protection standards
Requirements
Qualifications & Skills
- Bachelor's or Master's in Computer Science, Information Technology, or related field
- 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions
- Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure
- Knowledge of billing models, invoicing processes, and subscription management
- Experience with RESTful APIs, SOAP, and integration patterns
- Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices
- Strong problem-solving and leadership skills
This advertiser has chosen not to accept applicants from your region.
4
Senior IT Support Specialist - Technical Lead
00215 Seef, Capital
BHD3700 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and technically proficient Senior IT Support Specialist to serve as a Technical Lead for their helpdesk operations in **Jidhafs, Capital, BH**. This role is essential for providing high-level technical support, resolving complex IT issues, and mentoring junior support staff. The Senior IT Support Specialist will be responsible for managing escalated support tickets, troubleshooting hardware and software problems, maintaining IT infrastructure, and implementing IT solutions to improve efficiency and user experience. Key duties include diagnosing and resolving advanced technical issues across various operating systems and applications, managing IT asset inventory, developing and maintaining IT documentation and knowledge bases, and assisting with IT project implementations. You will also play a key role in training end-users and contributing to the continuous improvement of IT support processes. The ideal candidate will possess a strong understanding of network infrastructure, cybersecurity best practices, and a wide range of hardware and software technologies. A Bachelor's degree in Information Technology, Computer Science, or a related field, along with at least 6 years of experience in IT support, with proven leadership capabilities, is required. Certifications such as CompTIA A+, Network+, or Microsoft Certified are highly desirable. Excellent problem-solving, communication, and customer service skills are paramount. This is a critical role in ensuring the smooth functioning of our client's technology environment.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
404 Hamala, Northern
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned and proactive Technical Support Lead to manage their customer service and helpdesk operations, supporting the team in **Sanad, Capital, BH**. This leadership role involves overseeing a team of technical support professionals, ensuring the delivery of timely and effective solutions to customer issues. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proven ability to lead and motivate a team. Responsibilities include managing inbound support requests via phone, email, and chat, diagnosing and resolving complex technical problems, and escalating issues to higher tiers when necessary. You will be responsible for developing and implementing support processes and procedures to improve efficiency and customer satisfaction. The Technical Support Lead will also play a key role in training new team members, mentoring existing staff, and ensuring adherence to service level agreements. Performance monitoring, reporting on key support metrics, and identifying trends in customer issues to drive product improvements are also essential duties. This role offers a hybrid work arrangement, requiring consistent in-office presence for team management and collaboration, with flexibility for remote work. A Bachelor's degree in Computer Science, IT, or a related field, along with a minimum of 4 years of experience in technical support, with at least 2 years in a supervisory or leadership capacity, is required. Strong knowledge of operating systems, software applications, and troubleshooting methodologies is essential. Excellent communication, interpersonal, and customer service skills are paramount. If you are passionate about technology, customer satisfaction, and leading a high-performing support team, this is an exceptional opportunity.
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6
Technical Support Lead
1010 Manama, Capital
BHD85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
A leading technology solutions provider is seeking a motivated and experienced Technical Support Lead to manage their customer support operations in **Manama, Capital, BH**. This role is instrumental in ensuring the highest level of customer satisfaction by providing efficient and effective technical assistance. The Lead will be responsible for overseeing a team of support specialists, managing incoming support tickets, troubleshooting complex technical issues, and developing support strategies to enhance user experience. Key duties include mentoring and training support staff, establishing and enforcing service level agreements (SLAs), creating and maintaining knowledge base articles and documentation, identifying recurring technical problems and proposing solutions, and escalating critical issues to appropriate departments. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 6 years of experience in technical support, including at least 2 years in a lead or supervisory capacity. Extensive knowledge of operating systems, networking concepts, hardware, and software troubleshooting is essential. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are paramount. The ability to lead and inspire a team, manage workload effectively, and maintain composure under pressure is critical. You will be instrumental in shaping the customer support experience for our client's diverse user base. This role offers a fantastic opportunity to contribute to a growing technology company and make a significant impact on customer loyalty. Join our client’s team and help drive excellence in technical support.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Lead
BH 114 Al Hidd
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and technically proficient Technical Support Lead to manage and elevate their customer support operations in Budaiya, Northern, BH . This role requires a blend of technical expertise, strong leadership capabilities, and exceptional customer service skills. You will be responsible for guiding a team of support specialists, resolving complex technical issues, and ensuring that our client's customers receive timely and effective assistance, thereby enhancing customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or customer service, with at least 2 years in a lead or supervisory role, is required. Proven experience in managing a technical support team and resolving complex IT issues is essential. Strong understanding of operating systems, networking principles, and common software applications is mandatory. Excellent troubleshooting, analytical, and problem-solving skills are critical. Exceptional communication, interpersonal, and customer service skills are necessary. Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk) is highly desirable. The ability to explain technical concepts to non-technical users is paramount.
Key Responsibilities:
- Leading and managing the technical support team, providing guidance, training, and performance feedback.
- Overseeing the resolution of complex technical issues escalated by the support team.
- Developing and implementing support policies, procedures, and best practices to ensure efficient and effective service delivery.
- Monitoring support ticket queues and ensuring timely and accurate responses to customer inquiries.
- Analyzing support trends and identifying root causes of recurring issues to implement preventative measures.
- Collaborating with engineering and product development teams to provide customer feedback and influence product improvements.
- Developing and maintaining technical knowledge bases, FAQs, and troubleshooting guides for both customers and internal support staff.
- Ensuring the highest levels of customer satisfaction through excellent service and effective problem resolution.
- Managing support team schedules and ensuring adequate coverage.
- Staying current with company products, services, and technological advancements.
- Reporting on key support metrics, such as response times, resolution rates, and customer satisfaction scores.
- Onboarding and training new technical support staff.
- Escalating critical issues to senior management as needed.
- Championing a customer-centric approach throughout the support function.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or customer service, with at least 2 years in a lead or supervisory role, is required. Proven experience in managing a technical support team and resolving complex IT issues is essential. Strong understanding of operating systems, networking principles, and common software applications is mandatory. Excellent troubleshooting, analytical, and problem-solving skills are critical. Exceptional communication, interpersonal, and customer service skills are necessary. Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk) is highly desirable. The ability to explain technical concepts to non-technical users is paramount.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead
224 Bilad Al Qadeem, Capital
BHD65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for a proactive and skilled Technical Support Lead to manage and elevate their customer support operations in Salmabad, Northern, BH . This leadership role is crucial for ensuring timely and effective resolution of technical issues, providing exceptional customer service, and guiding a team of support professionals. The ideal candidate will possess strong technical acumen, excellent problem-solving abilities, and superior customer service skills. Key responsibilities include overseeing the day-to-day operations of the support team, handling escalated customer inquiries, developing support documentation and knowledge bases, and training support staff. You will also be responsible for analyzing support metrics, identifying trends, and implementing strategies to improve customer satisfaction and reduce resolution times. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 4-6 years of experience in technical support, with at least 2 years in a lead or supervisory capacity, is required. Strong knowledge of operating systems, hardware, software applications, and network troubleshooting is essential. Experience with CRM software and ticketing systems is highly desirable. Excellent communication, interpersonal, and leadership skills are mandatory for this role.
This advertiser has chosen not to accept applicants from your region.
9