74 Managing Correspondence jobs in Manama

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
• Provide administrative and clerical services
• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
• Ensure that information and referral services provided are entered and counted in FFSMIS
• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED
• Experience working with computers and office automation software
• Knowledge of basic customer service skills
• Ability to handle multiple tasks and determine priority of tasks
• Strong verbal and written skills
• Possess a general knowledge base of community and military resources
• Ability to follow directions carefully and understand complex protocols
• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.
• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
• Provide administrative and clerical services
• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
• Ensure that information and referral services provided are entered and counted in FFSMIS
• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED
• Experience working with computers and office automation software
• Knowledge of basic customer service skills
• Ability to handle multiple tasks and determine priority of tasks
• Strong verbal and written skills
• Possess a general knowledge base of community and military resources
• Ability to follow directions carefully and understand complex protocols
• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.
• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Manage and organize digital calendars, scheduling appointments and meetings across different time zones.
• Handle email correspondence, screening messages, responding to routine inquiries, and flagging urgent communications.
• Prepare and edit documents, presentations, and reports with a high degree of accuracy.
• Conduct online research for various projects and compile findings into organized summaries.
• Assist with travel arrangements, including booking flights, accommodations, and creating itineraries.
• Maintain and update databases and customer relationship management (CRM) systems.
• Process invoices and manage basic bookkeeping tasks.
• Provide customer support via email and phone, addressing inquiries and resolving issues professionally.
• Organize and maintain digital filing systems for easy retrieval of information.
• Collaborate with team members remotely using project management and communication tools.
• Anticipate needs and proactively offer support to ensure efficient workflow.
• Manage social media accounts, including scheduling posts and engaging with followers.

• Proven experience as a Virtual Assistant or in a similar administrative role.
• Excellent written and verbal communication skills in English.
• Proficiency in standard office software (Microsoft Office Suite, Google Workspace).
• Familiarity with project management tools (e.g., Asana, Trello) and communication platforms (e.g., Slack, Zoom).
• Strong organizational and time management skills with the ability to multitask effectively.
• High level of discretion and confidentiality.
• Reliable high-speed internet connection and a dedicated home workspace.
• Self-motivated with the ability to work independently and meet deadlines.
• Experience with CRM software and basic accounting principles is a plus.
• A positive attitude and a commitment to providing exceptional support.

• Establish, lead, and mature the organization's Project Management Office (PMO).
• Define, implement, and enforce project management methodologies, standards, and best practices.
• Oversee the management of the organization's project portfolio, ensuring alignment with strategic goals.
• Develop and maintain robust project governance frameworks, including reporting, risk management, and quality assurance processes.
• Provide leadership, mentorship, and guidance to project managers and project teams.
• Facilitate resource planning and allocation across projects to optimize utilization.
• Develop and manage the PMO budget and operational plans.
• Drive continuous improvement initiatives within project management processes and tools.
• Establish and monitor key performance indicators (KPIs) for project delivery and PMO effectiveness.
• Manage relationships with key stakeholders, providing regular updates on project portfolio status and risks.
• Champion project management excellence and foster a project-oriented culture throughout the organization.
• Ensure compliance with relevant industry standards and regulations.
• Lead the selection and implementation of project management software and tools.

• Master's degree in Business Administration, Project Management, or a related field.
• 10+ years of experience in project/program management, with at least 5 years in a senior PMO leadership role.
• Proven experience in establishing and transforming PMOs in large organizations.
• Expertise in various project management methodologies (e.g., Agile, Waterfall, Hybrid).
• Strong understanding of portfolio management, demand management, and resource management.
• Excellent leadership, strategic planning, and change management skills.
• Exceptional communication, negotiation, and stakeholder management abilities.
• Proficiency in project management software (e.g., MS Project, Jira, Asana).
• Ability to lead and motivate remote teams effectively.
• PMP, PRINCE2, or equivalent certification is highly desirable.
• Demonstrated success in driving project delivery excellence and business results.

• Establish and lead the Project Management Office (PMO).
• Define, implement, and maintain project management methodologies and standards.
• Oversee the organization's project portfolio, ensuring alignment with strategic objectives.
• Develop and manage project governance frameworks and reporting structures.
• Facilitate project resource planning and allocation.
• Mentor and develop project managers and PMO staff.
• Ensure consistent project execution, risk management, and issue resolution.
• Collaborate with senior stakeholders to define project scope and objectives.
• Drive continuous improvement in project management processes.
• Manage PMO budget and resources effectively.

• Master's degree in Business Administration, Management, or a related field.
• 10+ years of experience in project and program management, with at least 5 years in a leadership role establishing or managing a PMO.
• Extensive experience with various project management methodologies (Agile, Waterfall, Hybrid).
• Proven track record of successfully delivering large-scale, complex projects.
• Exceptional leadership, communication, and interpersonal skills.
• Strong stakeholder management and negotiation abilities.
• PMP, PRINCE2, or equivalent project management certification.
• Experience with project portfolio management (PPM) tools.
• Strategic thinking and business acumen.

• Establish, lead, and mature the Project Management Office (PMO) function remotely.
• Define and implement project management methodologies, standards, and best practices.
• Oversee and manage the organization's project portfolio, ensuring alignment with strategic goals.
• Develop and enforce project governance, risk management, and quality assurance processes.
• Provide leadership, guidance, and mentorship to project managers and project teams.
• Develop and maintain project reporting structures and performance metrics.
• Facilitate resource planning and allocation across projects.
• Implement and manage project management tools and technologies.
• Drive continuous improvement in project management processes and methodologies.
• Communicate project status, risks, and issues to executive leadership and stakeholders.

• Master's degree in Business Administration, Project Management, or a related field.
• 10+ years of experience in project/program management, with a significant portion in PMO leadership roles.
• Extensive experience with project management methodologies (Agile, Waterfall, Hybrid).
• Proven ability to establish and run a PMO function.
• Strong experience in portfolio management, resource management, and risk mitigation.
• Excellent leadership, strategic planning, and decision-making skills.
• Proficiency with project management software (e.g., Jira, Asana, Microsoft Project).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to lead and influence teams in a remote work environment.
• PMP, PRINCE2, or Agile certifications are highly desirable.