41 National Bank Of Bahrain jobs in Manama

• Process banking transactions accurately and efficiently.
• Assist with account opening, maintenance, and closure procedures.
• Handle customer inquiries related to banking services and accounts.
• Verify and reconcile financial data and transactions.
• Ensure compliance with banking regulations and internal policies.
• Identify and report operational issues or discrepancies.
• Support the implementation of new operational procedures.
• Prepare reports on daily operational activities.
• Collaborate with other departments to resolve customer issues.
• Contribute to process improvement initiatives.

• Bachelor's degree in Banking, Finance, Business Administration, or a related field.
• Basic understanding of banking principles and operations.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proactive and eager to learn.
• Customer-focused attitude.
• Ability to work both independently and collaboratively in a hybrid setting.

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

• Manage and supervise the customer service team, providing guidance, training, and performance feedback.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor customer interactions and service metrics to ensure quality standards are met.
• Handle escalated customer issues and complaints, resolving them efficiently and effectively.
• Identify areas for improvement in customer service processes and implement necessary changes.
• Train and onboard new customer service representatives.
• Collaborate with other departments to ensure seamless customer support.
• Develop and maintain knowledge base articles and support documentation.
• Analyze customer feedback and trends to provide insights for product and service improvements.
• Manage staffing levels and scheduling to ensure adequate coverage.
• Stay up-to-date with industry trends and best practices in customer service management.
• Foster a positive and customer-centric team culture.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
• Proven track record of improving customer satisfaction scores and service efficiency.
• Excellent leadership, team management, and motivational skills.
• Strong problem-solving and conflict-resolution abilities.
• Exceptional written and verbal communication skills.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid environment, balancing remote management with in-office presence.
• Strong organizational and time management skills.
• Adaptability and a proactive approach to managing change.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently and effectively.
• Process orders, returns, and exchanges as per company guidelines.
• Document all customer interactions and transactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and share insights with the team to improve services.
• Maintain a high level of product knowledge and service expertise.
• Adhere to service level agreements (SLAs) and performance metrics.
• Contribute to team goals and foster a positive customer service environment.
• Assist in training new team members as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and various software applications, including CRM systems.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a positive attitude.
• Reliable internet connection and a dedicated workspace.
• Fluency in English is essential, additional languages are a bonus.

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on the needs of the customer and provide for their queries and requests
4. Sell, up-sell, and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language proficiency
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift

Work may require occasional weekend and/or evening work

• Lead, train, and coach a team of customer service representatives to achieve individual and team performance goals.
• Monitor customer interactions, provide constructive feedback, and conduct performance reviews.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Handle escalated customer inquiries and complex issues, resolving them effectively and professionally.
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Collaborate with other departments to address customer needs and ensure a seamless customer experience.
• Develop and deliver training programs for new and existing team members on products, services, and customer service techniques.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Foster a positive and motivating team environment, encouraging collaboration and professional development.
• Manage team scheduling, attendance, and workload distribution.
• Stay updated on product knowledge and company policies to provide accurate information to customers and the team.
• Contribute to the continuous improvement of customer service processes and strategies.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is preferred.
• Minimum of 3 years of experience in customer service, with at least 1 year in a team lead or supervisory role.
• Proven experience in coaching, mentoring, and motivating a customer service team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer relationship management (CRM) software and customer service tools.
• Ability to analyze data and generate reports on team performance.
• Excellent organizational and time management skills.
• Ability to work effectively in a hybrid work environment, balancing office-based and remote responsibilities.
• Knowledge of customer service best practices and industry trends.
• Fluency in English and Arabic is highly desirable.