212 National Bank Of Bahrain jobs in Manama

• Oversee and manage daily banking operations, including account opening, transaction processing, and customer inquiries.
• Develop and implement operational policies and procedures to improve efficiency and compliance.
• Lead, train, and mentor a team of banking operations staff.
• Ensure compliance with all relevant banking laws, regulations, and internal controls.
• Manage operational risks and implement effective mitigation strategies.
• Collaborate with IT and other departments on system implementations and upgrades.
• Monitor key performance indicators (KPIs) and identify areas for operational improvement.
• Enhance customer service processes to ensure high levels of client satisfaction.
• Conduct regular reviews of operational workflows for efficiency and effectiveness.
• Manage vendor relationships and service level agreements as applicable.

• Bachelor's degree in Finance, Business Administration, or a related field. A Master's degree or relevant professional certifications (e.g., CPA, CFA) are highly desirable.
• Minimum of 8 years of progressive experience in banking operations management.
• In-depth knowledge of banking products, services, and regulatory requirements (e.g., AML, KYC).
• Proven experience in process improvement, operational risk management, and team leadership.
• Strong understanding of financial software and banking technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a hybrid environment.

• Manage and supervise daily banking operations, including account opening, transaction processing, and customer support.
• Ensure all operations comply with banking regulations, policies, and procedures.
• Develop and implement operational strategies to enhance efficiency and reduce costs.
• Lead, train, and mentor a team of banking operations staff.
• Monitor and analyze operational performance metrics, identifying areas for improvement.
• Oversee the implementation of new banking technologies and systems.
• Manage risk within the operations department, implementing controls to mitigate potential issues.
• Resolve complex customer inquiries and operational issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery.
• Continuously review and improve operational processes and workflows.

• Bachelor's degree in Finance, Banking, Business Administration, or a related field. A Master's degree or relevant professional certification (e.g., CPA, CFA) is a plus.
• Minimum of 6-8 years of progressive experience in banking operations management.
• In-depth knowledge of banking products, services, and regulatory compliance (e.g., AML, KYC).
• Proven experience in leading and managing teams in a banking environment.
• Strong analytical and problem-solving skills.
• Excellent organizational, time management, and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in banking software and operational systems.
• Commitment to customer service excellence and operational integrity.
• Ability to adapt to changing market conditions and technological advancements.

• Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
• The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
• The individual is expected to take ownership and responsibility for personal performance targets.
• Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
• The individual should be flexible in meeting the dynamic nature of work.
• To provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
• Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
• Maintain and implement personal development plans in partnership with the immediate manager.
• The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
  
  

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.
  
  

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital Literacy.
• KYC knowledge.
  
  

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Hiring Manager: Jagadeesh Kumar
• Closing Date: 16 August 2025
  

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

As Customer Service Officer, your role will involve:

• Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
• The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
• The individual is expected to take ownership and responsibility for personal performance targets.
• Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
• The individual should be flexible in meeting the dynamic nature of work.
• To provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
• Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
• Maintain and implement personal development plans in partnership with the immediate manager.
• The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.

To be successful in this role, you will need:

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital Literacy.
• KYC knowledge.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Hiring Manager:Jagadeesh Kumar
• Closing Date: 16 August 2025